166 jobs found

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent 24,000 - 26,000 per annum plus car allowance and mileage Role will be based in Guildford, Camberley and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas. Driving license is essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades Liaise with site management staff to enable the flow of information between all parties Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues Arrange appointment for surveys and works Previous Experience and Qualifications: Previous customer service experience Excellent organisational skills Excellent communication skills Ability to work to tight deadlines Ability to work remotely as well as part of a team Professional attitude and approach to work Ability to competently operate MS office (Word & Excel) Current and Valid UK driving license Self-starter and highly motivated If you are interested please apply online now, or call Meg on (phone number removed) for more information.

Tier 2 Main Contractor based in East London covering Local Authority Refurbishment Framework Projects over 10yrs in London including Kitchens, Bathrooms, Windows and Ceilings are looking to recruit a Resident Liaison Officer for Scattered Sites in North and East London. The role will involve coordinating works between Project Teams, Residents and Client. Responsible for Communications and Updates, Tenant Support, Record Keeping, Complaint Resolution and Site Coordination.

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Birmingham area. Your role will cover the Midlands and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately

Resident Liaison Officer - Fire Safety Project Location: Surrey (Site Based) Contract: Initial 12-Month Contract Salary: 22.00 - 24.00phr umbrella I am currently recruiting for an experienced Resident Liaison Officer (RLO) to join a major fire safety project being delivered in Surrey. This is a site-based role working closely with residents, contractors, and project teams to ensure clear communication and excellent customer service throughout planned fire safety works. Key Responsibilities: Act as the main point of contact for residents throughout the project Provide clear and regular communication regarding planned fire safety works Arrange access appointments and manage resident queries or concerns Support vulnerable residents and ensure minimal disruption during works Maintain accurate records, reports, and resident communications Liaise closely with site teams, contractors, and council representatives Ensure a high standard of customer care is maintained at all times Complaints handling Requirements: Previous experience as a Resident Liaison Officer within social housing, construction, or planned works Experience working on fire safety projects is highly desirable Strong communication and interpersonal skills Ability to manage challenging situations professionally and empathetically Full UK Driving Licence Own vehicle essential This is an excellent opportunity to join a long-term project with an established team and make a genuine impact within the local community.

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Cambridge area. Your role will cover the South and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately

Operations Manager - Social Housing Refurbishment/Planned Maintenance Hemel Hempstead based (with travel) 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.

Resident Liaison Officer Location: Sunderland (site-based with travel) Contract: Temp-to-Perm Hours: Monday-Friday 8:00am-4:30pm Salary: 30,000- 32,000 Start: ASAP (subject to notice) The Role We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person. You'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach. This position involves travel between sites, so you must have a full UK driving licence. Key Responsibilities Lead resident and community engagement activities and build strong local relationships Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits) Act as the main point of contact for resident queries, concerns and feedback Coordinate access arrangements and appointments to support delivery teams Resolve access/resident-related issues quickly, escalating where appropriate Maintain accurate records of communications, access agreements, actions and outcomes Essential Requirements Experience in a resident-facing/face-to-face customer service role Able to handle sensitive situations with empathy, professionalism and resilience Strong communication and negotiation skills Good IT skills (Microsoft Office) Full UK driving licence Desirable Experience Previous experience as a Resident/Tenant/Customer Liaison Officer Experience within social housing and/or planned works/retrofit programmes Interested? If you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you. Apply with your up-to-date CV or call Jess on (phone number removed). RLO, TLO, CLO, Resident Liaison, Tennant Liaison, Sunderland, North East, Retrofit, Property Services

Resident Liaison Officer Salary: £28,000 - £30,000 (DOE) Contract type: Full-time / permanent Location: Brighton and surrounding area Skilled Careers have partnered with a leading contractor in East Sussex and are seeking a experienced, proactive Resident Liaison Officer with excellent communication and customer service skills. The company: A Sussex based leading contractor that specialise in refurbishment contracts in occupied complexes across the East and West of the county. The role: The resident liaison officer will be the primary point of contact between the project team and residents (private home owners, commercial tenants), leading clear communications and ensuring minimal disruption, successful access arrangements and smooth refurbishment process. Your responsibilities will include: Work across 2 schemes running concurrently around the Brighton area. Communicating with residents and commercial tenants to organise access to properties. Visit premises to conduct surveys and establish what type of works may need to be carried out. Be the bridge that minimises disruptions and ensure projects proceed in line with programme. Collaborate with the project teams to ensure contract works are carried out to agreed timelines. Handle complaints efficiently. Keep project trackers updated in line with the programme of works. About you: Previous experience as a Resident Liaison Officer / Tenant Liaison Officer is essential Driving licence and access to your own vehicle is essential Proficient with Microsoft Office and IT systems. Excellent written and verbal communication skills. Collaborative and organised. Practical knowledge of health & safety. Why apply for this role 25 days of holiday per year plus Bank Holidays (+ get more days with length of service) A welcoming team with a supportive culture and a great team with exceptional talent and experience You would be joining a well established business that is sustainably growing and a strong work winner in the local area. This contractor don't just work with social housing clients so you will have exposure to working with a commercial client/tenant base as well

Tenant Liaison Officer Social Housing Mansfield Competitive Salary / Rate DOE Temp to Perm Opportunity We are currently recruiting for an experienced Tenant Liaison Officer to join a social housing roofing replacement scheme in Mansfield. This role will support a programme of pitched roof replacement works being carried out on occupied properties, acting as the key point of contact between residents, site teams, and the client. The successful candidate will have previous experience working within social housing refurbishment or planned maintenance projects and be confident managing resident communication throughout the duration of works. The Role Acting as the main point of contact for tenants throughout roofing works Building positive relationships with residents and maintaining regular communication Issuing notices and keeping tenants updated on schedules and progress Handling tenant queries, concerns, and complaints professionally Carrying out resident visits before, during, and after works Supporting site teams to minimise disruption to occupied properties Recording resident feedback and maintaining accurate records Working closely with Site Managers and operational teams Requirements Previous experience as a Tenant Liaison Officer within social housing essential Experience working on occupied refurbishment or planned maintenance schemes Strong communication and customer service skills Ability to manage challenging situations professionally and empathetically Excellent organisational and administrative skills Full UK driving licence preferred

We re recruiting on behalf of a well-established Housing provider for a Managing Agent Performance & Compliance Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents interests, ensuring contractual compliance, and driving high service standards across managed estates. This is initially a temporary rolling contract, they offer flexible working hours and a hybrid set up, 2 days from the office per week. What You ll Be Doing Overseeing third-party agreements, head leases and managing agents Scrutinising service charge demands, accounts and formal notices Monitoring contractor performance against KPIs and SLAs Investigating and escalating disputes or non-compliance Supporting financial and building safety compliance monitoring Acting as a key liaison between residents, managing agents and internal teams Supporting delivery of leasehold and property management services What They Look For: Experience managing third-party contracts or managing agents Knowledge of leases, service level agreements and service charges Ability to analyse financial information and performance data Strong stakeholder engagement and influencing skills Confident challenging underperformance and driving improvements If you re proactive, commercially aware and passionate about delivering high-quality services to homeowners, we d love to hear from you.

Guildmore Planned Works team is seeking a proactive and experienced Site Manager to join us on a permanent basis. Reporting to the Contracts Manager, you will be responsible for the onsite supervision of supply chain partners, ensuring the timely delivery of contracted work orders to high-quality standards. You ll ensure that all works are delivered in compliance with contract specifications, health and safety regulations, and customer satisfaction requirements. Ideally, you will have experience in fire safety disciplines including fire stopping, fire door remediation, and related compliance works making this an excellent opportunity for someone with a background in planned maintenance and safety-critical environments. Key ResponsibilitiesPlanning & Delivery Review all work orders and specifications before authorising commencement, identifying and reporting any discrepancies to the Operations Manager. Continuously review and update the contract works programme, focusing on critical path issues to avoid delays. Prepare, manage, and monitor RAMS (Risk Assessments and Method Statements) and toolbox talks, ensuring strict adherence to Health & Safety regulations. Record and log instructions, variations, and additional works as directed by the client, providing early warnings on potential delays or disruptions. Collaborate closely with the Resident Liaison Officer (RLO) and administrators, providing timely updates on planned activities to facilitate clear communication with residents. Produce detailed property condition reports and photographic records prior to the start of any works. Plan, program, and coordinate the activities of operatives and the supply chain to ensure efficient and timely progress with minimal disruption to residents. Compliance & Quality Ensure all operatives and subcontractors are properly inducted and adhere to site safety protocols, including the use of PPE. Conduct regular site inspections to monitor progress, ensuring alignment with project specifications and schedules. Liaise with the project Quantity Surveyor to stay informed of commercial requirements and potential risks. Plan and review work carried out by operatives and subcontractors, addressing any issues promptly. Prepare snagging lists and confirm satisfactory visual inspections of works at the earliest opportunity. Adhere to the Guildmore Quality, Environmental, and Management System (QEMS), ensuring timely and accurate site reports. Uphold strict confidentiality and compliance with all company policies and procedures. Leadership & Representation Act as a representative of Guildmore, promoting equality, diversity, and inclusion in all activities. Champion our Safety-First culture and support sustainability and environmental improvement initiatives. Candidate RequirementsEssential Experience working in social housing. Solid understanding of planned works, including internal and external refurbishments. Strong Health & Safety awareness and site management skills. Commercial awareness and ability to manage operational costs and risks. Client management and effective communication experience. Experience in managing supply chains and subcontractors. Desirable Experience in fire safety works, including: Fire stopping Fire door inspections and remediation Compliance with post-Grenfell fire safety regulations Awareness of ISO 9001 & 14001 standards and commitment to quality and environmental compliance. What We Offer Competitive salary and benefits package. A supportive, family-owned company culture that values collaboration, respect, and long-term relationships. Career development and training opportunities in a growing, mission-driven business.

Tenancy Relations Officer Location: Hackney E8 Hybrid - 3 Days in the Office Umbrella Rate : 230.21 to 241.61 a day PAYE Rate: 156.11 to 179.29 a day Full-time (Occasional evening/off-site work required) Length: 2 Months The Role Are you passionate about protecting tenant rights and preventing homelessness? The London Borough of Hackney is seeking a dedicated Tenancy Relations Officer to champion the private rented sector as a safe, viable housing option. In this vital role, you will be at the forefront of implementing Renters Rights legislation , ensuring tenant protections are upheld while empowering landlords with the knowledge they need to succeed. You will serve as a mediator, an advisor, and a specialist, working to reduce reliance on temporary accommodation and foster housing security across our diverse community. Key Responsibilities Policy & Advocacy: Maintain expert knowledge of housing and enforcement legislation to provide accurate advice and navigate complex cases. Tenant Protection: Assess the validity of eviction notices, investigate illegal evictions, and address harassment cases to keep residents safe. Homelessness Prevention: Conduct comprehensive housing need assessments under the Homelessness Reduction Act 2017 and develop innovative strategies for private sector engagement. Mediation & Representation: Facilitate on-site property visits to resolve disputes and represent the Council in court or tribunal proceedings when necessary. Landlord Engagement: Proactively educate landlords on their legal responsibilities through training sessions and collaborative initiatives. Community Liaison: Act as local intelligence for homelessness trends, creating resources for stakeholders like schools and GPs to support families considering relocation. About You We are looking for a resilient professional who excels in high-pressure, emotive environments. To be successful, you should have: Expert Knowledge: A deep understanding of the private rented sector, security of tenure, housing standards, and the Homelessness Reduction Act . Proven Experience: A track record of preventing homelessness and providing high-quality tenancy and welfare advice. Exceptional Communication: The ability to negotiate with landlords and explain complex policies concisely to a diverse range of stakeholders. Conflict Resolution: Strong skills in de-escalating emotive disputes between landlords and tenants. Commitment to Equality: A dedicated approach to ensuring services meet the diverse needs of Hackney residents. Why Hackney? This is an opportunity to work at the heart of a vibrant London borough, collaborating with enforcement teams and the voluntary sector to make a tangible difference in people's lives. Apply today to help us build a fairer, more secure housing future for Hackney. Hackney Council is committed to Diversity, Equality, and Health and Safety in the workplace. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Nottingham office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Car Allowance MIleage Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of social housing projects Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!

Job Title: Customer & Stakeholder Liaison Officer Location: Guilden Sutton, Chester Salary: 35,000 per annum Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent) Benefits: 25 Days Holiday + Bank Holidays Start Date: No later than Monday 25th May Our client is urgently seeking a Customer & Stakeholder Liaison Officer to support a major highways maintenance contract based in Cheshire West and Chester. This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period. The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently. This is a fast-paced, highly visible role where strong communication and organisational skills are essential. Key responsibilities will include: Managing customer enquiries, complaints and stakeholder communications relating to highways works Supporting planned communications for roadworks, closures and maintenance activities Drafting letters, notices, customer updates and briefing information Liaising with operational teams to gather accurate project information Supporting engagement with councillors, local communities and other stakeholders Maintaining communication trackers, records and KPI information Assisting with customer satisfaction monitoring and reporting Supporting public meetings, consultation activity and stakeholder engagement where required Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles. Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered. To be considered, applicants should possess: Excellent written and verbal communication skills Experience managing customer or stakeholder enquiries Strong administrative and organisational ability Confidence working within a busy operational environment A professional and customer-focused approach Ability to start no later than Monday 25th May Alternative job titles may include: Customer Liaison Officer, Stakeholder Engagement Coordinator, Resident Liaison Officer, Community Liaison Officer, Communications Coordinator, Public Liaison Officer, Customer Experience Coordinator or Highways Communications Officer. This is an urgent and business-critical hire with interviews taking place immediately.

Resident Liaison Officer (RLO) Birmingham £19.05 per hour Ongoing Contract We are currently recruiting for an experienced Resident Liaison Officer to support a planned works programme within the social housing sector, focusing on kitchen and bathroom surveys across Birmingham. This is an excellent opportunity for someone with strong customer service skills and previous experience working within social housing, planned maintenance or refurbishment environments. Requirements: Previous experience as a Resident Liaison Officer or in a similar customer-facing role within social housing Strong communication and organisational skills Ability to build positive relationships with residents and contractors Full UK driving licence For more information or to apply, please submit your CV today. Alternatively, you can call Kay directly on (phone number removed).

Actaris Site Services require a resident liaison officer for a site in Beeston. The Resident Liaison Officer will act as the key point of contact between the site team, care home management, residents, families, and staff. The role ensures that all refurbishment and ground source heat pump installation works are delivered with minimal disruption, clear communication, and a strong focus on resident wellbeing and safeguarding. Act as the primary liaison between contractors, care home staff, residents, and their families Provide clear, regular updates on project progress, timelines, and upcoming works Ensure all stakeholders are informed of potential disruptions (noise, access restrictions, service interruptions) Organise and attend resident and family meetings where required This is a 14 week contract with the potential for extension.

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Derbyshire area. Your role will cover the South and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Nottingham office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 32,000 (D.O.E) Car Allowance MIleage Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of social housing projects Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!

Resident Liaison Officer (Internal Planned Maintenance) Salary: Up to £33K + car allowance Location: Epsom Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal & external planned maintenance team in the properties Epsom area. This role focuses on internal projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.

Role Overview We are seeking an experienced and professional Resident Liaison Officer to act as the key point of contact between residents, site teams and client representatives throughout fa ade, cladding and external refurbishment projects. The successful candidate will play a vital role in maintaining positive relationships with tenants and residents, ensuring clear communication is maintained before, during and after works are completed. The role requires excellent customer service skills, strong organisation and the ability to manage sensitive situations professionally. Key Responsibilities Act as the primary liaison between residents, clients and site management teams Carry out resident consultations prior to works commencing Provide regular updates to residents regarding programme schedules, access requirements and project progress Arrange and coordinate access appointments with tenants and leaseholders Handle resident enquiries, complaints and concerns in a professional and timely manner Maintain accurate records of resident communications, access issues and complaints Distribute newsletters, notices and project information to residents Attend site meetings and client progress meetings where required Support the site management team in maintaining high levels of customer satisfaction Ensure all resident interactions are conducted in line with company standards and client expectations Assist with vulnerability assessments and provide additional support to vulnerable residents where required Monitor customer satisfaction feedback and help implement improvements where necessary Ensure all activities are carried out in accordance with health & safety and GDPR requirements Essential Requirements Previous experience working as a Resident Liaison Officer within construction, refurbishment, social housing or planned works projects Excellent communication and interpersonal skills Strong organisational and administrative abilities Ability to manage difficult conversations and resolve complaints effectively Professional and approachable manner Good IT skills including Microsoft Office Full UK Driving Licence Ability to work independently and manage workload effectively Personal Qualities Reliable and professional Empathetic and patient Well presented Proactive and solution focused Strong attention to detail Ability to build positive relationships with residents and clients alike If interested in this opportunity please apply now and contact Luke Thompson for more information.