60 jobs found

Resident Liaison Officer (RLO) / Customer Liaison Officer (CLO) Retrofit & Decarbonisation Location: Ashford Salary: Competitive Benefits Contract: Month Fixed-Term Contract (with the opportunity to become permanent) Are you an experienced Resident Liaison Officer or Customer Liaison Officer with a passion for delivering excellent customer service? We're working with a leading contractor delivering large-scale retrofit and decarbonisation programmes across the social housing sector. Due to continued growth, they're looking to appoint an RLO/CLO to act as the key point of contact between residents, site teams and the client, ensuring projects are delivered with minimal disruption and an exceptional customer experience. This is an excellent opportunity to join a growing business at the forefront of sustainable housing improvements, with genuine opportunities for long-term career progression. The Role As the Resident Liaison Officer, you'll play a vital role in ensuring residents are informed, supported and engaged throughout the delivery of retrofit works. Working closely with Site Managers, Project Managers and Housing Association partners, you'll build positive relationships with residents, proactively manage expectations and resolve any issues that arise during the programme. Key responsibilities include: Acting as the main point of contact for residents throughout the lifecycle of retrofit and decarbonisation projects. Communicating project timelines, upcoming works and any changes to programme. Carrying out resident consultations, property visits and pre-start meetings. Supporting vulnerable residents by identifying additional needs and ensuring appropriate measures are in place. Managing resident enquiries, concerns and complaints, ensuring they are resolved professionally and promptly. Coordinating access appointments with residents and site teams. Working closely with Site Managers and subcontractors to minimise disruption and maintain high levels of customer satisfaction. Maintaining accurate records of resident communications, access arrangements and customer feedback. Supporting Housing Association clients by providing regular updates on resident engagement and project progress. Assisting with customer satisfaction surveys and driving continuous service improvements. About You We're keen to speak with candidates who have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer or Tenant Liaison Officer within social housing, planned maintenance, refurbishment or retrofit. Excellent communication and interpersonal skills with the ability to build trust and rapport with residents. Experience working in occupied properties and managing customer expectations during construction works. A calm, empathetic and solutions-focused approach when dealing with sensitive situations. Strong organisational skills and the ability to manage multiple priorities. Experience maintaining accurate records and producing reports. Good IT skills, including Microsoft Office. Full UK Driving Licence. What's on Offer Competitive salary and benefits package. Opportunity to work on meaningful retrofit and decarbonisation projects that improve residents' homes. Supportive and collaborative working environment. Long-term pipeline of work with the opportunity to secure a permanent role. Ongoing training and opportunities for career progression. If you're passionate about delivering exceptional customer service and enjoy making a positive difference to local communities, we'd love to hear from you. Apply today or get in touch for a confidential discussion.

Senior / Experienced Resident Liaison Officer (RLO) Location: Rushden (and surrounding areas) Salary: 40,000 - 45,000 per annum (Depending on experience) + Benefits Contract Type: Full-time, Permanent Sector: Social Housing / Planned Maintenance & Regeneration About the Role Are you a highly experienced, proactive Resident Liaison Officer who excels at managing tenant relationships during major construction or maintenance works? Do you know how to navigate the complexities of local authority and housing association contracts while maintaining exceptional customer satisfaction? We are looking for a Resident Liaison Officer (RLO) to join our expanding team. Positioned within our planned works division, you will be the primary link between our site delivery teams, sub-contractors, and residents. This is a critical, high-profile role where you will manage communication, mitigate complaints, and ensure smooth access for major regeneration projects (including kitchen and bathroom rollouts, cladding, and heating upgrades) across our social housing portfolio. Key Responsibilities The Bridge of Communication: Act as the first point of contact for residents before, during, and after major planned maintenance works, ensuring they are fully informed of project timelines and disruptions. Access Management: Proactively manage and secure property access for site teams and sub-contractors to ensure the programme of works stays strictly on schedule. Grievance & Resolution: Investigate and resolve tenant complaints or anxieties swiftly, using an empathetic yet solution-focused approach to diffuse difficult situations. Pre-Entry Surveys & Condition Reports: Conduct pre-entry consultations, explain choice profiles (e.g., kitchen/bathroom selections) to residents, and document property conditions before works begin. Data & Compliance: Maintain accurate, real-time records of all resident interactions, special requirements (vulnerabilities), and complaints using our internal management systems. SLA & KPI Tracking: Work closely with Site Managers and Contract Managers to monitor customer satisfaction KPIs and ensure contract delivery runs smoothly. What We Are Looking For Sector Experience: Essential. Proven experience working as an RLO, TLO, or CLO directly within a Social Housing, Housing Association, or Local Authority / Council environment. Framework Knowledge: A strong understanding of planned maintenance, refurbishment, or "Decent Homes" capital delivery frameworks. Conflict Resolution: Exceptional communication and interpersonal skills. You must be resilient, empathetic, and highly skilled at handling challenging situations or vulnerable residents. Organization: Highly organized with a systematic approach to booking appointments, tracking access rates, and managing paperwork. Licence: A full UK Driving Licence and access to a vehicle for site visits are essential. What's on Offer? Salary: 40,000 - 45,000 per annum based on experience. Vehicle Support: Insert Company Van OR Car Allowance / Mileage allowance . Time Off: 25 days annual leave + Bank Holidays. Security: Excellent company pension scheme, life assurance, and ongoing professional development. Culture: A collaborative, driven, and supportive working environment with a business that genuinely values community impact. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Contracts Manager Location: Covering the East Midlands Salary: £55,000 £62,000 per annum + £5,500 Car Allowance or Company Car & Benefits! Contract: Full time, Permanent Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! Due to our exciting growth plans, we are looking for an experienced Contracts Manager to support the Company's ambitious expansion plans in the Southern Region as we continue to build teams across the UK. In your role as Contracts Manager, you will be responsible for the management of all Site Managers, Supervisors, Quality Administrators, and Tenant Liaison Officers under your supervision. Ensuring that all on-site activities are delivered safely to the highest quality, on programme and within budget, from conception through to completion. As our Contracts Manager you will be responsible for: Managing setting up each project, from allocating the site team, handover from estimating, agreeing budgets, reviewing retrofit information, sub-con procurement & formulating programmes. Day-to-day management of site managers, Site Supervisors, Tenants Liaison Officers, and any Site Operatives under your control. Holding regular team briefings (formal and informal) to ensure that staff are kept informed of Programme priorities, changes, and to review key project milestones. Ensuring all sites are adequately resourced, both from a company perspective and the supply chain. Monitoring the performance of the supply chain on a regular basis, ensuring all supply chain members are adhering to their programme and contractual requirements. Attending regular operations meetings and produce necessary reports. Ensuring all properties are completed to the required contract specification standards and all retrofit compliance requirements are adhered to in order that all properties are lodged in line with client deadlines. In order to be successful in this role you must have: SMSTS CSCS Card Full UK Driving License Minimum 10 years Construction experience EFAW High Level of Leadership and management skills with the ability to influence and mentor Ability to plan and organise resources to meet tight deadlines Proficient in IT, Particularly Outlook & Excel Problem-solving skills and analytical thinking Experience of retrofit process, from assessments, designs, and lodgements It would be great if you had: NVQ L7 Diploma in Construction Senior Management IOSH Managing Safely Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Tenant Liaison Officer required for a 13th July start in Bristol - approx. 6 months work. Scope of works is refurbishment of a sheltered accommodation building in the area - you will be working for the main contractor on the project, liaising between tenants, contractors and the client to ensure smooth project delivery. Given the nature of the job, and enhanced DBS will be required. I am ideally looking for someone with experience in a similar role, i.e. a TLO on a live construction site. Failing that, an experienced sheltered accom/social housing TLO would be perfect. I will also consider housing/residential Clerk Of Works, as this experience would be ideal on this project. Rate can be payable daily via CIS; for applicants with little or no construction experience, we are also able to pay via umbrella. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Resident Liaison Officer - Ealing- Planned Maintenance Salary: Up to £34K + package Location: Ealing Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Ealing area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Building Safety Manager Our Client is looking for Building Saftety Manager to provide professional leadership and assurance in the management of building safety for the Council's HRBs. Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, fa ade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. A strong working knowledge of the Building Safety Act 2022, Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, with the ability to apply these within a social housing context. An understanding of building safety case principles, building control processes and resident engagement requirements, alongside the role of the Building Safety Regulator and local authority governance frameworks. At least three years' relevant experience, having developed and managed Building Safety Case Reports, coordinated multi-disciplinary teams and supported continuous safety improvements. Confident with engaging with residents and stakeholders, mentoring operational teams and contributing to a positive compliance culture. A CIOB Level 6 Diploma in Building Safety Management (or working towards), supported by ongoing professional development and eligibility for relevant professional memberships, is expected.

Resident Liaison Officer (RLO) Resident Liaison Officer RLO Social Housing Tenant Liaison Officer TLO Job Title: Resident Liaison Officer (RLO) Location: Winchester (and surrounding contract patch) Pay Rate: £22.68 per hour Benefits: Company Van & Fuel Card provided from Day One Contract Type: Temp-to-Perm (Long-term career pathway on a major housing framework) Sector: Social Housing Planned Maintenance & Internal/External Refurbishments Are you an experienced Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Services Officer with a strong background in social housing Looking for an immediate, high-paying role based in the Winchester area We are urgently recruiting a Resident Liaison Officer (RLO) to act as the vital communication link between residents, trade teams, and the client on a high-volume social housing refurbishment contract. This is a fantastic temp-to-perm opportunity ideal for an empathetic, organized communicator who excels at managing resident queries, coordinating access schedules, and minimizing disruptions within live domestic environments. Why Apply for This Resident Liaison Officer Role Premium Hourly Rate: £22.68 per hour. Full Fleet Package: Comes complete with a company van and fuel card. Job Security: Join an established, stable housing contract with a seamless, direct pathway to a permanent staff position. Localized Patch: Focused around Winchester and the surrounding area, cutting down on unmanageable travel. Key Responsibilities: Resident Engagement: Act as the primary on-site point of contact for tenants, conducting pre-entry visits to explain upcoming planned maintenance works (e.g., kitchen/bathroom refits, cladding, or fire safety updates). Access Coordination: Work closely with site site supervisors and multi-trade teams to coordinate property access schedules, ensuring projects stay on track and delivery targets are met. Query & Complaint Resolution: Manage, log, and resolve any resident complaints or queries swiftly and professionally, maintaining excellent customer satisfaction scores. Vulnerability Support: Identify and log vulnerable residents, ensuring tailored care and specific support arrangements are in place before site works begin. Reporting: Maintain accurate resident profiles, communication logs, and satisfaction surveys, providing regular progress reports to the project management team. Requirements: Sector Experience: Proven background as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) working directly for a social housing contractor, local authority, or housing association. Communication Skills: Exceptional interpersonal skills with the ability to handle challenging situations calmly, professionally, and empathetically. Organizational Skills: Strong administrative capabilities to handle access logs, resident correspondence, and schedule trackers. Mobility: Must hold a full UK Driving Licence (clean or minor points) to utilize the company fleet vehicle across the Winchester patch. How to Apply: If you are an organized, resident-focused RLO ready to take on a premier framework in Winchester, click APPLY NOW with your updated CV for an immediate review. INDWHITE

Senior Tenant Liaison Officer (CLO) Location: Wythenshawe Salary: £32,000 + £3,000 Car Allowance Job Type: Permanent About the Company Our client is one of the UK's largest providers of residential retrofit solutions, delivering large-scale decarbonisation and energy efficiency programmes across both social housing and private residential properties. Their projects play a key role in improving homes, reducing carbon emissions, and supporting the UK's transition to low-carbon living. Due to continued growth, they are looking to recruit an experienced Senior Tenant Liaison Officer to join their team in Wythenshawe. The Role As the Senior Tenant Liaison Officer, you will be the key point of contact between residents, site teams, subcontractors and clients throughout occupied property refurbishment and retrofit projects. This role requires someone confident, experienced, and proactive who can build strong relationships, manage challenging situations professionally and ensure residents receive an excellent level of service throughout the works. They need someone who can take ownership, work independently, and represent the business with confidence. Key Responsibilities Act as the main point of contact for residents before, during, and after works. Provide clear communication and regular project updates. Identify vulnerable residents and ensure appropriate support is in place. Arrange and coordinate access appointments. Complete resident inductions and property condition surveys. Organise and attend resident consultation and community engagement events. Maintain accurate resident records in line with GDPR requirements. Work closely with site management, subcontractors, and clients to resolve issues quickly and professionally. Support social value initiatives and community engagement activities. Help ensure works are delivered with minimal disruption while maintaining high levels of customer satisfaction. Requirements Previous experience as a Tenant Liaison Officer / Customer Liaison Officer within construction is essential. Ideally looking for someone with a strong level of experience who can confidently manage occupied refurbishment projects. Excellent communication, interpersonal, and customer service skills. Strong organisational and problem-solving abilities. Understanding of health & safety within a construction environment. Basic knowledge of GDPR and data protection. Full UK Driving Licence. Desirable SSSTS qualification. First Aid qualification. Experience working with housing associations or within the social housing sector. Experience delivering retrofit, decarbonisation, or energy efficiency programmes. About You You will be: Friendly, approachable, and empathetic. Confident dealing with residents from all backgrounds. Proactive and able to work using your own initiative. Well organised with excellent attention to detail. Reliable and able to meet deadlines. Comfortable working independently whilst supporting the wider site team. Package £32,000 basic salary £3,000 Car Allowance Permanent position Opportunity to join one of the UK's leading retrofit contractors on long-term secured work Supportive team environment with opportunities for career progression

I am currently in need of a Resident Liaison Officer for a London Housing Contractor. The project is a fire door contract on circa 200 properties in and around the London Borough of Redbridge which is an on going contract. The Candidate - will be acting as the main point of contact, managing resident concerns during the planned maintenance works. Key Responsibilities: Communication: Keeping residents informed about upcoming works, safety protocols, and schedule changes. Access Management: Scheduling and coordinating property visits and contractor access. Resident Care: Identifying vulnerabilities, resolving complaints, and supporting residents throughout projects. Reporting: Maintaining records of interactions and providing feedback to site teams. My client are looking to pay a competitive day rate or perm salary plus package and are looking to start the suitable candidate to start asap. If you are keen to get more details on the position please apply or send me a copy of your CV to (url removed). RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Annual salary: up to £29,856.80 Resident Liaison Officer Cambridge, Cottenham Full Time Permanent Salary up to £29,856.80 per annum + company van and fuel card 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities." About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Duties: Deliver a professional, front-line service to customers, providing a positive face-to-face experience at all times Manage a high volume of tasks in a fast-paced and changing environment, ensuring priorities are handled effectively Coordinate and carry out customer-related operational tasks, including communications and updates Ensure all customer appointments are attended on time and to the required standard Build and maintain positive relationships with customers, ensuring actions are followed up and clearly communicated Support and deliver customer engagement activities across a range of channels Work with the Customer Service Centre to resolve front-line queries and complaints effectively Engage with customers throughout works, keeping them informed, managing expectations, and involving them in the process Provide clear, accurate, and timely information to both customers and operational teams Capture customer feedback and ensure it is fed back into operational teams to support continuous improvement Identify opportunities and contribute to service improvements Work collaboratively with internal teams and external partners to support service delivery Plan and manage workload effectively to meet deadlines and service standards Use internal systems to accurately record and manage customer and operational information Communicate confidently with customers and colleagues, both verbally and in writing Support and contribute to community-focused initiatives and projects as required Key Criteria: Previous experience in a customer-facing role, ideally within housing, repairs, or a similar service environment Proven ability to manage a high volume of work in a fast-paced, changing environment Strong communication skills, with the ability to explain information clearly and manage customer expectations Experience handling customer queries and complaints, with a focus on resolution and positive outcomes Ability to build and maintain effective relationships with customers and internal teams Good organisational and time management skills, with the ability to prioritise workload effectively Experience using computerised systems to manage customer information and track activity A proactive approach to customer engagement and improving service delivery Ability to work collaboratively across teams and with external partners Experience or interest in supporting community initiatives or projects (desirable) Benefits we can offer you 25 days annual leave plus bank holidays Company Van and Fuel Card Uniform Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Resident Liaison Officer Required in Cambridge GVR Solutions are currently working alongside a well-established main contractor who are seeking a Resident Liaison Officer to join them on an office refurbishment project in Cambridge. Project Details: Rate: 17- 19/hr Duration: 6 weeks Start Date: 20th July Location: Cambridge The Resident Liaison Officer must have/be: Proven experience as an RLO or in a customer-facing role. Experience working within social housing, planned works, or construction. Strong communication and customer service skills. Ability to manage resident enquiries and access arrangements. CSCS Card and full UK driving licence. If you are interested in the Resident Liaison Officer position above, please get in touch.

Assistant Site Manager Social Housing Refurbishment Full-time Permanent London £40,000 - £45,000 + Package (DOE) Assistant Site Manager job available delivering internal and external refurbishment works across occupied social housing properties throughout London, offering the opportunity to join a well-established contractor with a strong pipeline of Housing Association and Local Authority projects. The Role This is an excellent opportunity for an ambitious Assistant Site Manager to support the delivery of social housing refurbishment projects within occupied environments. Working closely with the Site Manager, subcontractors, Resident Liaison Officers, and client representatives, the successful candidate will assist with the day-to-day management of site operations, helping to ensure projects are delivered safely, on programme, and to the highest standards of quality. Key Responsibilities • Assist the Site Manager with the day-to-day delivery of social housing refurbishment projects, including internal and external works • Help coordinate subcontractors, labour, materials, and site logistics to ensure smooth project delivery • Monitor site activities to ensure works are completed safely and in accordance with company procedures and RAMS • Support the management of programme milestones and report any delays, risks, or issues • Assist with site inductions, toolbox talks, and health & safety inspections • Ensure works are completed to the required quality standards and specifications • Liaise with subcontractors, suppliers, residents, and other project stakeholders • Support the management of materials, deliveries, waste management, and site organisation • Maintain accurate site records including daily diaries, risk assessments, method statements, and H&S documentation • Contribute to maintaining a safe, clean, and organised site environment Requirements • Previous experience as an Assistant Site Manager, Site Supervisor, Foreperson, or similar role within construction or social housing refurbishment • Experience working on occupied refurbishment or planned maintenance projects is advantageous • Good understanding of construction processes, health & safety regulations, and site procedures • Strong communication skills with the ability to work collaboratively with site teams and stakeholders • Proactive attitude with a willingness to learn and develop within a site management role • Organised, reliable, and solutions-focused approach Essential Qualifications • CSCS Card • First Aid at Work • Asbestos Awareness • Manual Handling Desirable Qualifications • SSSTS or SMSTS • NVQ Level 4 in Construction Site Supervision (or equivalent) • Working towards further site management qualifications Package & Benefits • £40,000 - £45,000 + package • Long-term secured social housing work pipeline • Structured career progression towards Site Manager level • Ongoing training and development opportunities • Opportunity to work with a well-established and respected contractor This Assistant Site Manager role offers the opportunity to develop your career with a leading social housing contractor, supporting the delivery of refurbishment projects across occupied homes while gaining exposure to all aspects of site management and project delivery. Apply now for immediate consideration.

Resident Liaison Officer Required in Guilford GVR Solutions are currently working alongside a well-established main contractor who are seeking a Resident Liaison Officer to join them on a hostel refurbishment in Guilford. Project Details: Rate: 17- 19/hr Duration: 23 weeks Start Date: 20th July Location: Guilford The Resident Liaison Officer must have/be: Proven experience as an RLO or in a customer-facing role. Experience working within social housing, planned works, or construction. Strong communication and customer service skills. Ability to manage resident enquiries and access arrangements. CSCS Card and full UK driving licence. If you are interested in the Resident Liaison Officer position above, please get in touch.

Resident Liaison Office Main Contractor Fire Remediation Project Freelance: 24 Months Rate: Up to £18 per hour Location: Elephant & Castle We are currently searching for a Resident Liaison Office to join the team of a busy main contractor specialising in Fire Remediation projects. This project in Elephant & Castle has a 24 month run time and will see various fire stopping packages stripped out and reinstalled to specification. As Residential Laison Office you will be required to: Act as the main point of contact for residents throughout construction, refurbishment, and maintenance works, ensuring clear and effective communication at all stages. Build and maintain positive relationships with residents, addressing queries, concerns, complaints, and providing timely resolutions. Carry out resident consultations, property visits, and pre-start meetings to explain project scopes, programmes, and potential disruptions. Keep residents informed of project progress, changes to schedules, access requirements, and any planned works affecting them. Coordinate access arrangements between residents, site teams, and subcontractors to ensure works are completed efficiently. Record and maintain accurate resident communication logs, complaints, and project documentation. Support site and project teams in minimising disruption and maintaining high levels of customer satisfaction. Liaise with clients, housing associations, local authorities, and internal teams to ensure resident needs are effectively managed. Required: Previous experience working as a Resident Liaison Officer, Customer Service Advisor, Housing Officer, or within a customer-facing construction environment. Strong communication and interpersonal skills with the ability to engage confidently with people at all levels. Experience dealing with customer complaints and conflict resolution in a professional manner. Good understanding of construction, maintenance, social housing, or refurbishment environments would be advantageous. Excellent organisational skills with the ability to manage multiple tasks and priorities. Strong administrative skills and experience maintaining accurate records and reports. Proficient in Microsoft Office packages. To apply for this role please send your CV through the portal or get in contact with Sam Marsden at Lonsite directly.

Site Manager Social Housing Refurbishment Full-time Permanent London £50,000 - £55,000 + Package (DOE) Site Manager job available delivering internal and external refurbishment works across occupied social housing properties throughout London, offering the opportunity to join a well-established contractor with a strong pipeline of Housing Association and Local Authority projects. The Role This is an excellent opportunity for an experienced Site Manager to oversee the safe and efficient delivery of social housing refurbishment projects within occupied environments. Working closely with Contracts Managers, Resident Liaison Officers, subcontractors, and client representatives, the successful candidate will be responsible for managing day-to-day site operations, ensuring projects are delivered safely, on programme, within budget, and to the highest standards of quality. Key Responsibilities • Oversee the day-to-day delivery of social housing refurbishment projects, including internal and external works • Manage site teams, subcontractors, suppliers, and site logistics to ensure efficient project delivery • Ensure works are delivered safely and in accordance with company procedures, RAMS, and statutory requirements • Monitor project progress against programme and identify potential risks, delays, and mitigation measures • Carry out site inductions, toolbox talks, and regular health & safety inspections • Ensure high standards of workmanship and compliance with project specifications and quality standards • Liaise effectively with clients, residents, consultants, and other stakeholders throughout project delivery • Manage materials, deliveries, waste management, and overall site organisation • Maintain accurate site records including daily diaries, risk assessments, method statements, and H&S documentation • Attend client and progress meetings, providing regular updates on programme and performance Requirements • Proven experience as a Site Manager delivering social housing refurbishment or planned maintenance projects • Experience managing both internal and external refurbishment works within occupied properties • Strong knowledge of social housing construction processes, standards, and regulations • Excellent communication skills with the ability to build strong relationships with residents, clients, subcontractors, and suppliers • Strong understanding of health & safety legislation and safe site management practices • Organised, proactive, and solutions-focused approach to project delivery Essential Qualifications • SMSTS • NVQ Level 6 in Construction Site Management (or equivalent) • CSCS Card • First Aid at Work • Asbestos Awareness • Scaffolding Awareness Package & Benefits • £50,000 - £55,000 + package • Long-term secured social housing work pipeline • Opportunity to join a well-established and respected contractor • Career progression and development opportunities This Site Manager role offers the opportunity to lead social housing refurbishment projects for a leading contractor, delivering internal and external improvement works within occupied homes while benefiting from long-term career stability and progression opportunities. Apply now for immediate consideration.

Resident Liaison Officer (RLO) Permanent Position Property Services Location: Rochdale Salary: 30,000 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Rochdale . This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable What's on Offer Permanent role Competitive salary of 30,000 + car or car allowance Consistent working hours Supportive team environment with long-term project stability How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Longsight

Are you an experienced Resident Liaison Officer / Tenant Liaison Officer looking for a new role Salary: £34,000 - £40,000 Contract type: Full-time / Permanent Office location: Central London Skilled Careers have partnered with a leading main contractor that works with a host of commercial clients in the student accommodation, leasing and high-end residential sectors and are seeking an experienced, proactive Resident Liaison Officer with excellent communication and customer service skills. This is not a Resident Liaison Officer role within the social housing sector! The company: A national main contractor with offices across the UK that specialises in refurbishment contracts in occupied complexes across the country. The role: The resident liaison officer operating out of the London branch of this main contractor will be the primary point of contact between the project team and residents (lease holders, estates managers and tenants), leading clear communications and ensuring minimal disruption, successful access arrangements and smooth refurbishment process. Your responsibilities will include: Working as part of a central Resident Liaison team function based in central London (SE1) Visiting projects from time to time across the country Deliver presentations to clients, residents/lease holders and other key stakeholders. Query & request handling and establishing an appropriate action plan, coordinating with the site operations team and agree upon timescales for resolution which will be communicated back to the relevant parties along with providing progress updates. Maintaining company trackers and ensuring all queries, requests and complaints are accurately recorded with supporting actions, outcomes and are monitored through to completion. Presenting at committee and client meetings. Be the bridge that minimises disruptions and ensure projects proceed in line with programme Requirements: Previous experience as a Resident Liaison Officer / Tenant Liaison Officer is essential Driving licence and access to your own vehicle is essential Proficient with Microsoft Office and IT systems Excellent written and verbal communication skills Collaborative and organised Be comfortable presenting at monthly meetings with clients and stakeholders. Ready to advance your career with a respected main contractor and work on a host of schemes across the country If the answer is yes we'd like to hear from you

We're now recruiting for a Security Valet Officer to join us at our development, New Providence Wharf! The successful candidate must have a FULL UK Drivers License. Important to note Hours: 7:00 - 19:00 & 19:00 - 7:00 Shift Pattern: 4 on - 4 off Location: E14, Canary Wharf Salary per hour: £14.48 Contract: 42 hpw average/permanent What you'll be doing Provide a bespoke 7-star service the residents with job tasks and individual requests dealt with in an efficient and timely manner. Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. Aid the smooth running of the various different operations around the site, according to SOP s. Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP s on every occasion. Work between all the operations on the development, including the private cinema. As part of the Estates Team maintain the policies, company rules and quality of Ballymore Group Ltd. Liaise with the Security/Valet Manager, Operations Manager where necessary and follow all given instructions. Provide support and shift cover for valet and concierge functions when necessary. Liaise with Concierge at all times on requests for vehicles. Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each. Locating vehicles and delivering to allocated point when requested by the resident. Vehicles are met on access road and shown to holding area or moved off site not to allow any external parking on the access road. Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times. Ensure all vehicles parked are assessed for previous damage. Keep accurate records of all movement of vehicles and update all residents details as supplied by the Estate Office. Ensure that the car park is kept to a very high standard of cleanliness at all times and that a strict No Smoking policy is kept by anyone using this facility. Liaise with day/night security staff regarding any potential/real security issues. Ensure that all firefighting apparatus is accounted for and maintained. Correct reporting of any cleaning or maintenance issues around the Estate. Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both Security/Valet Manager and Operations Manager. Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. Give clear and precise up to date information during and at the end of the shift highlighting any event that has happened, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the Operations Manager. Meeting and Greeting all residents, guests and clients around the estate. Working with all staff to ensure there is a good security presence at all times. Ensure any unusual behavior noted is followed up, calling the police if necessary. Communicate with control regularly and ensure there is a quick response to any incident. To include building rounds & PES patrols of the site, in the daily tasks. Correct reporting of any incidents and archiving of all onsite records, including police liaison. Liaise with valet to inform of any vehicles that may need parking in the car park. Please note: a full job description will be provided once shortlisted for the role. What you'll need to be successful Proven experience in front of house/customer service or relevant role is an advantage. Previous security experience. Full UK Drivers License. What now? Very simply - Apply! Updates on applications made via our job boards will be provided over a 1 2-week period from the date of submission. Not what you re looking for? Check out our careers page. Ballymore operate as an equal opportunities' employer.

Roofing Contracts Manager Social Housing London & Home Counties Up to £65,000 Company Car 1 Day per Week in Basildon Office Site-Based Role Immediate Start Available We are currently recruiting for an experienced Roofing Contracts Manager on behalf of a growing specialist contractor delivering roofing and refurbishment works across the social housing sector. This is a fantastic opportunity to join an established business with a strong pipeline of work for major housing providers including Hyde Housing and MTVH, overseeing multiple flat and pitched roofing schemes across London and the Home Counties. Projects are typically valued between £200k - £500k and consist of planned roofing refurbishment works to occupied social housing properties. The Role Reporting to the Operations Director, you will be responsible for the successful delivery of multiple roofing contracts, ensuring works are completed safely, on programme, within budget and to the highest quality standards. You'll oversee Site Managers, Resident Liaison Officers and roofing operatives, acting as the key link between clients, operational teams and subcontractors. Current Project Locations Hemel Hempstead Stockwell Lewisham Wandsworth Various locations across the Home Counties Key Responsibilities Managing multiple flat and pitched roofing projects simultaneously Overseeing site teams including Site Managers, Resident Liaison Officers and roofing operatives Ensuring compliance with Health & Safety legislation and company procedures Driving quality assurance standards and carrying out site inspections Monitoring project programmes and ensuring delivery targets are achieved Managing client relationships and attending progress meetings Supporting commercial teams with variations and contract administration Coordinating labour, materials and subcontractors across projects Ensuring resident-facing works are delivered with minimal disruption Producing operational reports and project updates for senior management About You We're keen to speak with candidates who have: Proven experience as a Contracts Manager within roofing, external refurbishment or social housing planned works Strong knowledge of flat and pitched roofing systems Experience delivering projects within occupied social housing environments Excellent understanding of Health & Safety and quality management processes Experience managing multiple live projects and operational teams Strong client-facing and stakeholder management skills Full UK Driving Licence Desirable SMSTS CSCS Black Card First Aid Asbestos Awareness Experience working with housing associations and local authority clients Package Salary up to £65,000 Company Car Long-term secured workload Major social housing framework contracts Immediate start available Opportunity to join a growing and ambitious contractor If you have a strong roofing background and experience managing social housing refurbishment projects, we'd love to hear from you.