We are currently recruiting for an experienced Customer Liaison Officer to join a leading organisation delivering planned and retrofit refurbishment works in Huddersfield. This is a fantastic opportunity for someone with a background in social housing, tenant liaison, or customer engagement who enjoys building positive relationships with residents and delivering excellent customer service. As a Customer Liaison Officer, you will act as the main point of contact for residents throughout the refurbishment programme, ensuring customers are fully informed, supported, and reassured during the delivery of improvement works. You will work closely with residents, site teams, contractors, and project stakeholders to ensure works are completed smoothly with minimal disruption. The role will support refurbishment works across two tower blocks in the Chisslebank area of Huddersfield, including window replacements, external wall insulation, new bathrooms, plastering, and external improvement works. Key Responsibilities of the Customer Liaision Officer role: Act as the main contact for residents throughout planned and retrofit works. Build positive relationships with tenants and local communities. Communicate works information clearly and manage resident expectations. Handle customer enquiries, concerns, and complaints professionally. Coordinate access arrangements and support the smooth delivery of works. Resolve resident issues, escalating where required. Maintain accurate records of communications and issue resolutions. Liaise with site teams and contractors to deliver excellent customer service. To be successful in this Customer Liaision Officer role, you will have: Previous experience working within the social housing sector. Experience in a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, or customer-facing role. Strong communication and interpersonal skills with the ability to build rapport with residents. Experience dealing with sensitive situations and resolving customer concerns. Excellent organisational skills with the ability to manage multiple priorities. Strong negotiation skills and a proactive approach to problem-solving. Good IT skills, including Microsoft Office. Full UK driving licence and access to a vehicle. What's on Offer? 18 per hour Temporary full-time opportunity. Mileage expenses paid. Opportunity to work on an important planned and retrofit refurbishment programme. Supportive and established team environment. Immediate opportunity available. If this Customer Liaision Officer role sounds like your next step, apply now or contact Olivia at (url removed)
11/08/2026
Contract
We are currently recruiting for an experienced Customer Liaison Officer to join a leading organisation delivering planned and retrofit refurbishment works in Huddersfield. This is a fantastic opportunity for someone with a background in social housing, tenant liaison, or customer engagement who enjoys building positive relationships with residents and delivering excellent customer service. As a Customer Liaison Officer, you will act as the main point of contact for residents throughout the refurbishment programme, ensuring customers are fully informed, supported, and reassured during the delivery of improvement works. You will work closely with residents, site teams, contractors, and project stakeholders to ensure works are completed smoothly with minimal disruption. The role will support refurbishment works across two tower blocks in the Chisslebank area of Huddersfield, including window replacements, external wall insulation, new bathrooms, plastering, and external improvement works. Key Responsibilities of the Customer Liaision Officer role: Act as the main contact for residents throughout planned and retrofit works. Build positive relationships with tenants and local communities. Communicate works information clearly and manage resident expectations. Handle customer enquiries, concerns, and complaints professionally. Coordinate access arrangements and support the smooth delivery of works. Resolve resident issues, escalating where required. Maintain accurate records of communications and issue resolutions. Liaise with site teams and contractors to deliver excellent customer service. To be successful in this Customer Liaision Officer role, you will have: Previous experience working within the social housing sector. Experience in a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, or customer-facing role. Strong communication and interpersonal skills with the ability to build rapport with residents. Experience dealing with sensitive situations and resolving customer concerns. Excellent organisational skills with the ability to manage multiple priorities. Strong negotiation skills and a proactive approach to problem-solving. Good IT skills, including Microsoft Office. Full UK driving licence and access to a vehicle. What's on Offer? 18 per hour Temporary full-time opportunity. Mileage expenses paid. Opportunity to work on an important planned and retrofit refurbishment programme. Supportive and established team environment. Immediate opportunity available. If this Customer Liaision Officer role sounds like your next step, apply now or contact Olivia at (url removed)
Resident Liaison Officer Social Housing Multiple Locations Across London Contract Temp-to-Perm Opportunities Build Recruitment are currently working with a number of leading social housing contractors who are looking for experienced Resident Liaison Officers to join their teams across London. There are multiple positions available across a range of workstreams, including planned maintenance, refurbishment, roofing, kitchens & bathrooms, fire safety, retrofit and general social housing works. The Role: Acting as the main point of contact for residents throughout works Managing resident communication and expectations Providing regular updates on programmes and works Dealing with queries, complaints and access issues Supporting site and operational teams Carrying out resident visits and engagement Maintaining accurate records and reporting About You: Previous RLO / Resident Liaison experience within social housing or construction Strong communication and relationship-building skills Confident dealing with residents and resolving issues Good understanding of working in occupied properties Organised and able to manage multiple sites/workstreams Driving licence advantageous depending on location What's on offer? Multiple roles across London Immediate and upcoming requirements Contracting initially with a view to temp-to-perm Opportunities with established social housing contractors Competitive hourly rates depending on experience and location If you're an experienced RLO and open to a new opportunity, please get in touch with Charlie at Build Recruitment for a confidential conversation.
10/08/2026
Contract
Resident Liaison Officer Social Housing Multiple Locations Across London Contract Temp-to-Perm Opportunities Build Recruitment are currently working with a number of leading social housing contractors who are looking for experienced Resident Liaison Officers to join their teams across London. There are multiple positions available across a range of workstreams, including planned maintenance, refurbishment, roofing, kitchens & bathrooms, fire safety, retrofit and general social housing works. The Role: Acting as the main point of contact for residents throughout works Managing resident communication and expectations Providing regular updates on programmes and works Dealing with queries, complaints and access issues Supporting site and operational teams Carrying out resident visits and engagement Maintaining accurate records and reporting About You: Previous RLO / Resident Liaison experience within social housing or construction Strong communication and relationship-building skills Confident dealing with residents and resolving issues Good understanding of working in occupied properties Organised and able to manage multiple sites/workstreams Driving licence advantageous depending on location What's on offer? Multiple roles across London Immediate and upcoming requirements Contracting initially with a view to temp-to-perm Opportunities with established social housing contractors Competitive hourly rates depending on experience and location If you're an experienced RLO and open to a new opportunity, please get in touch with Charlie at Build Recruitment for a confidential conversation.
Resident Liaison Officer - Kitchen & Bathroom Refurbishments Location: Guildford Rate: Up to £21 per hour Contract: Temporary - Up to 4 Weeks, with Potential to Go Permanent Start: Immediate - Monday Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team in Guildford, supporting a programme of kitchen and bathroom refurbishment works . This is an excellent opportunity for an experienced RLO looking for an immediate start, with the potential for the position to become permanent following the initial temporary contract. Key Responsibilities: Act as the main point of contact for residents throughout the refurbishment programme. Liaise with residents regarding planned kitchen and bathroom works. Arrange appointments and coordinate access to occupied properties. Keep residents informed of work schedules, progress and any changes. Manage resident queries, concerns and complaints, resolving issues promptly. Work closely with site teams, contractors and supervisors to ensure works run smoothly. Carry out resident visits and provide regular updates throughout the project. Maintain accurate records of resident communications and appointments. Support the site team with resident engagement and general project administration. Deliver a high standard of customer service throughout the programme. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on kitchen and bathroom refurbishments or planned maintenance projects is highly desirable. Strong communication and interpersonal skills. Excellent customer service and relationship-building skills. Good organisational skills with the ability to manage multiple priorities. Confident liaising with residents, contractors and site teams. Proactive and professional approach to resolving issues. Available to start immediately on Monday. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Equal opportunities employer. INDTJ
10/08/2026
Seasonal
Resident Liaison Officer - Kitchen & Bathroom Refurbishments Location: Guildford Rate: Up to £21 per hour Contract: Temporary - Up to 4 Weeks, with Potential to Go Permanent Start: Immediate - Monday Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team in Guildford, supporting a programme of kitchen and bathroom refurbishment works . This is an excellent opportunity for an experienced RLO looking for an immediate start, with the potential for the position to become permanent following the initial temporary contract. Key Responsibilities: Act as the main point of contact for residents throughout the refurbishment programme. Liaise with residents regarding planned kitchen and bathroom works. Arrange appointments and coordinate access to occupied properties. Keep residents informed of work schedules, progress and any changes. Manage resident queries, concerns and complaints, resolving issues promptly. Work closely with site teams, contractors and supervisors to ensure works run smoothly. Carry out resident visits and provide regular updates throughout the project. Maintain accurate records of resident communications and appointments. Support the site team with resident engagement and general project administration. Deliver a high standard of customer service throughout the programme. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on kitchen and bathroom refurbishments or planned maintenance projects is highly desirable. Strong communication and interpersonal skills. Excellent customer service and relationship-building skills. Good organisational skills with the ability to manage multiple priorities. Confident liaising with residents, contractors and site teams. Proactive and professional approach to resolving issues. Available to start immediately on Monday. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Equal opportunities employer. INDTJ
CLC is delivering a long-term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. What You ll Be Doing Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You You ll bring: Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia-related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution-focused mindset A full UK driving licence (essential) What We Offer Salary up to £27,500 per annum Car allowance Bonu s scheme (eligible after 1 years service) Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
10/08/2026
Full time
CLC is delivering a long-term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. What You ll Be Doing Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You You ll bring: Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia-related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution-focused mindset A full UK driving licence (essential) What We Offer Salary up to £27,500 per annum Car allowance Bonu s scheme (eligible after 1 years service) Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
RGsetsquare is hiring a Resident Liaison Officer for a London Housing Contractor. The project is a rolling 2 million Kitchen and Bathrooms programme in South / South West London. The Candidate - will be acting as the main point of contact, managing resident concerns during the planned maintenance works. If you are interested, please apply for the position. Job Title: Resident Liaison Officer Job Location: South London Job Duration: Perm Key Responsibilities: Communication: Keeping residents informed about upcoming works, safety protocols, and schedule changes. Access Management: Scheduling and coordinating property visits and contractor access. Resident Care: Identifying vulnerabilities, resolving complaints, and supporting residents throughout projects. Reporting: Maintaining records of interactions and providing feedback to site teams. My client are looking to pay a competitive salary and are looking to start the suitable candidate to start in July 26. Please apply for the role or feel free to share your CV for (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.
10/08/2026
Full time
RGsetsquare is hiring a Resident Liaison Officer for a London Housing Contractor. The project is a rolling 2 million Kitchen and Bathrooms programme in South / South West London. The Candidate - will be acting as the main point of contact, managing resident concerns during the planned maintenance works. If you are interested, please apply for the position. Job Title: Resident Liaison Officer Job Location: South London Job Duration: Perm Key Responsibilities: Communication: Keeping residents informed about upcoming works, safety protocols, and schedule changes. Access Management: Scheduling and coordinating property visits and contractor access. Resident Care: Identifying vulnerabilities, resolving complaints, and supporting residents throughout projects. Reporting: Maintaining records of interactions and providing feedback to site teams. My client are looking to pay a competitive salary and are looking to start the suitable candidate to start in July 26. Please apply for the role or feel free to share your CV for (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Resident Liaison Officer (RLO) Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer Location: Brent, West London Rate: £23.00 per hour (Umbrella) Sector: Social Housing Property Services Retrofit & Decarbonisation Mileage: Business mileage reimbursed at 45p per mile About the Role We are looking for an experienced Resident Liaison Officer (RLO) to support the delivery of a social housing retrofit programme across West and South West London. As the main point of contact for residents, you will provide excellent customer service, keep residents informed throughout the works, and help ensure projects are delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works. Build strong relationships with residents and provide regular updates on project progress. Coordinate access and appointments with residents and site teams to minimise disruption. Respond to resident enquiries and resolve concerns professionally and efficiently. Support vulnerable residents with empathy and ensure their individual needs are considered. Maintain accurate records of resident communications and project updates. Candidate Requirements Previous experience as a Resident Liaison Officer , Tenant Liaison Officer , or in a similar role within the social housing sector. Experience working on retrofit, planned maintenance, refurbishment, or decarbonisation projects is highly desirable. Excellent communication and interpersonal skills with the ability to build rapport and manage expectations. Strong organisational and problem-solving skills. Full, clean UK driving licence. What's on Offer £23.00 per hour (Umbrella). Business mileage reimbursed at 45p per mile . Opportunity to work on a high-profile social housing retrofit programme. Long-term contract with a reputable contractor. Apply Now If you have experience as a Resident Liaison Officer within the social housing sector and are looking for your next opportunity, we'd love to hear from you. Click the "Apply Now" button to submit your application today.
10/08/2026
Contract
Resident Liaison Officer (RLO) Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer Location: Brent, West London Rate: £23.00 per hour (Umbrella) Sector: Social Housing Property Services Retrofit & Decarbonisation Mileage: Business mileage reimbursed at 45p per mile About the Role We are looking for an experienced Resident Liaison Officer (RLO) to support the delivery of a social housing retrofit programme across West and South West London. As the main point of contact for residents, you will provide excellent customer service, keep residents informed throughout the works, and help ensure projects are delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works. Build strong relationships with residents and provide regular updates on project progress. Coordinate access and appointments with residents and site teams to minimise disruption. Respond to resident enquiries and resolve concerns professionally and efficiently. Support vulnerable residents with empathy and ensure their individual needs are considered. Maintain accurate records of resident communications and project updates. Candidate Requirements Previous experience as a Resident Liaison Officer , Tenant Liaison Officer , or in a similar role within the social housing sector. Experience working on retrofit, planned maintenance, refurbishment, or decarbonisation projects is highly desirable. Excellent communication and interpersonal skills with the ability to build rapport and manage expectations. Strong organisational and problem-solving skills. Full, clean UK driving licence. What's on Offer £23.00 per hour (Umbrella). Business mileage reimbursed at 45p per mile . Opportunity to work on a high-profile social housing retrofit programme. Long-term contract with a reputable contractor. Apply Now If you have experience as a Resident Liaison Officer within the social housing sector and are looking for your next opportunity, we'd love to hear from you. Click the "Apply Now" button to submit your application today.
Housing Officer East London area £ Hours per week 12 months fixed term contract 5 days a week in the office, no home working Our client a housing association is seeking a Housing Officer to join their professional and friendly team based in Bethnal Green, East London. The Housing Officer is key in delivering a housing tenancy service including income management, allocations and voids management, anti-social behaviour, tenancy engagement to all their residents As part of your role, you will have a patch of around 250-300 properties. You will be expected to represent PRHA in court and external meetings and be a key point of liaison for our residents and community stakeholders. To be successful in this role you will have proven experience and skills in the following areas: Housing management experience Experience of following through legal proceedings / transferable skills Arrears management (Housing Benefit & Universal Credit) financial inclusion and debt management experience. Knowledge of relevant housing legislation Excellent customer service skills, communication and time management and planning skills. Problem-solving skills and negotiation/influencing skills are also key for this post. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
10/08/2026
Full time
Housing Officer East London area £ Hours per week 12 months fixed term contract 5 days a week in the office, no home working Our client a housing association is seeking a Housing Officer to join their professional and friendly team based in Bethnal Green, East London. The Housing Officer is key in delivering a housing tenancy service including income management, allocations and voids management, anti-social behaviour, tenancy engagement to all their residents As part of your role, you will have a patch of around 250-300 properties. You will be expected to represent PRHA in court and external meetings and be a key point of liaison for our residents and community stakeholders. To be successful in this role you will have proven experience and skills in the following areas: Housing management experience Experience of following through legal proceedings / transferable skills Arrears management (Housing Benefit & Universal Credit) financial inclusion and debt management experience. Knowledge of relevant housing legislation Excellent customer service skills, communication and time management and planning skills. Problem-solving skills and negotiation/influencing skills are also key for this post. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Resident Liaison Officer Job Title: Temporary Resident Liaison Officer Location: Leeds / Yorkshire Region - Field Based Contract: Temporary, 6 months Hours: Monday to Friday, 8:00am - 4:30pm Start Date: Immediate start preferred Pay: 14.50 - 18 DOE Mileage: Expensed We are currently recruiting for a Temporary Resident Liaison Officer to support a busy social housing refurbishment project across the Yorkshire region. This is a 6-month temporary contract , and we are looking for someone who is available to interview and ideally start immediately. The successful candidate must be able to commit to the full duration of the assignment. The role will be field-based, with extensive travel required across areas including North Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool , so a full UK driving licence and access to your own vehicle is essential. Mileage will be expensed. The Role As Resident Liaison Officer, you will act as the main point of contact for residents, ensuring clear communication throughout planned refurbishment and retrofit works. You will be responsible for supporting resident engagement, arranging access appointments, resolving queries, and helping ensure works are delivered smoothly and on schedule. Key Responsibilities Proactively follow up on no-access properties to arrange survey appointments Build positive relationships with residents and local communities Communicate clearly with customers regarding planned works Act as the main point of contact for resident queries and concerns Coordinate access arrangements to help ensure works are completed on time Resolve access-related or resident issues promptly and professionally Escalate more complex issues where required Maintain accurate records of communications, access arrangements and issue resolutions Requirements The successful candidate will have: Previous experience in a similar customer-facing role Experience as a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer or similar would be highly desirable The ability to deal with sensitive situations in a professional and empathetic manner Resilience and strong negotiation skills Good organisational and administrative skills Proficiency in Microsoft Office Full UK driving licence and access to your own vehicle Flexibility to travel across the Yorkshire region and surrounding areas Desirable Experience working within the social housing sector Previous CLO / TLO / RLO experience If you are an experienced Customer Liaison Officer looking for your next temporary opportunity and are available to start quickly, please apply today with your up-to-date CV or call Jess on (phone number removed) Resident liaison officer, tenant liaison officer, customer liaision, social housing, property services, maintenance
10/08/2026
Contract
Resident Liaison Officer Job Title: Temporary Resident Liaison Officer Location: Leeds / Yorkshire Region - Field Based Contract: Temporary, 6 months Hours: Monday to Friday, 8:00am - 4:30pm Start Date: Immediate start preferred Pay: 14.50 - 18 DOE Mileage: Expensed We are currently recruiting for a Temporary Resident Liaison Officer to support a busy social housing refurbishment project across the Yorkshire region. This is a 6-month temporary contract , and we are looking for someone who is available to interview and ideally start immediately. The successful candidate must be able to commit to the full duration of the assignment. The role will be field-based, with extensive travel required across areas including North Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool , so a full UK driving licence and access to your own vehicle is essential. Mileage will be expensed. The Role As Resident Liaison Officer, you will act as the main point of contact for residents, ensuring clear communication throughout planned refurbishment and retrofit works. You will be responsible for supporting resident engagement, arranging access appointments, resolving queries, and helping ensure works are delivered smoothly and on schedule. Key Responsibilities Proactively follow up on no-access properties to arrange survey appointments Build positive relationships with residents and local communities Communicate clearly with customers regarding planned works Act as the main point of contact for resident queries and concerns Coordinate access arrangements to help ensure works are completed on time Resolve access-related or resident issues promptly and professionally Escalate more complex issues where required Maintain accurate records of communications, access arrangements and issue resolutions Requirements The successful candidate will have: Previous experience in a similar customer-facing role Experience as a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer or similar would be highly desirable The ability to deal with sensitive situations in a professional and empathetic manner Resilience and strong negotiation skills Good organisational and administrative skills Proficiency in Microsoft Office Full UK driving licence and access to your own vehicle Flexibility to travel across the Yorkshire region and surrounding areas Desirable Experience working within the social housing sector Previous CLO / TLO / RLO experience If you are an experienced Customer Liaison Officer looking for your next temporary opportunity and are available to start quickly, please apply today with your up-to-date CV or call Jess on (phone number removed) Resident liaison officer, tenant liaison officer, customer liaision, social housing, property services, maintenance
Tenant Liaison Officer Location : Based in Leeds Salary : £32,000 per annum Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
07/08/2026
Full time
Tenant Liaison Officer Location : Based in Leeds Salary : £32,000 per annum Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
07/08/2026
Seasonal
The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
07/08/2026
Full time
Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
As a Resident Liaison Officer in Redditch, you'll be the key point of contact between residents and the property team, ensuring everyone is kept informed and satisfied throughout projects. Your role will help the business run smoothly by addressing queries, resolving concerns, and maintaining strong relationships with residents. Client Details This position is within the property industry, based in Redditch. Description Act as the primary contact for residents, addressing queries and concerns promptly. Ensure residents are informed about project timelines and updates. Coordinate access to properties for necessary works. Log and resolve complaints effectively, maintaining a high level of customer service. Conduct regular visits to properties to check on progress and resident satisfaction. Collaborate with the property team to address resident needs and feedback. Produce clear and accurate reports on resident interactions and project progress. Support the delivery of high-quality property services to residents. Profile A successful Resident Liaison Officer should have: Strong communication and interpersonal skills to liaise effectively with residents. Experience in a customer-facing role, ideally within the property industry. Ability to handle complaints and resolve issues diplomatically. Organisational skills to manage multiple tasks and priorities. A proactive approach to problem-solving and building relationships. Basic IT skills for reporting and communication purposes. Job Offer Salary ranging from 30,000 to 35,000, dependent on the level of experience. Permanent position within the property industry. Based in Redditch, with travel across stock - Herefordshire / Worcestershire / Dudley/ Stourbridge / West Bromwich / Birmingham / Coventry and Warwickshire. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
06/08/2026
Full time
As a Resident Liaison Officer in Redditch, you'll be the key point of contact between residents and the property team, ensuring everyone is kept informed and satisfied throughout projects. Your role will help the business run smoothly by addressing queries, resolving concerns, and maintaining strong relationships with residents. Client Details This position is within the property industry, based in Redditch. Description Act as the primary contact for residents, addressing queries and concerns promptly. Ensure residents are informed about project timelines and updates. Coordinate access to properties for necessary works. Log and resolve complaints effectively, maintaining a high level of customer service. Conduct regular visits to properties to check on progress and resident satisfaction. Collaborate with the property team to address resident needs and feedback. Produce clear and accurate reports on resident interactions and project progress. Support the delivery of high-quality property services to residents. Profile A successful Resident Liaison Officer should have: Strong communication and interpersonal skills to liaise effectively with residents. Experience in a customer-facing role, ideally within the property industry. Ability to handle complaints and resolve issues diplomatically. Organisational skills to manage multiple tasks and priorities. A proactive approach to problem-solving and building relationships. Basic IT skills for reporting and communication purposes. Job Offer Salary ranging from 30,000 to 35,000, dependent on the level of experience. Permanent position within the property industry. Based in Redditch, with travel across stock - Herefordshire / Worcestershire / Dudley/ Stourbridge / West Bromwich / Birmingham / Coventry and Warwickshire. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Birmingham and Tewkesbury - and will involve travel. A company van and fuel card will be supplied from day one. The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents Discussing with tenants the Retrofit works that will be carried out, such as: Solar Installations Cavity Wall barriers Loft Insulations Window and Door replacements Air Source Heat Pump installations I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence Experience with Retrofit works And in return, the Resident Liaison Officer will receive: 21 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
06/08/2026
Contract
I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Birmingham and Tewkesbury - and will involve travel. A company van and fuel card will be supplied from day one. The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents Discussing with tenants the Retrofit works that will be carried out, such as: Solar Installations Cavity Wall barriers Loft Insulations Window and Door replacements Air Source Heat Pump installations I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence Experience with Retrofit works And in return, the Resident Liaison Officer will receive: 21 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of £23 - £27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
06/08/2026
Seasonal
Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of £23 - £27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Resident Liaison Officer (RLO) - External Planned Works Location: Brentford / Ealing Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Brentford and Ealing. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while external refurbishment works are completed to occupied social housing properties. Key Responsibilities Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties where required. Carry out resident consultations, pre-start visits and property condition surveys. Keep residents informed of work schedules, access requirements and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption during works. Support vulnerable residents and ensure individual needs are considered throughout the project. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident concerns and satisfaction. Deliver a consistently high standard of customer service throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on external planned maintenance, refurbishment or social housing projects is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
06/08/2026
Full time
Resident Liaison Officer (RLO) - External Planned Works Location: Brentford / Ealing Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Brentford and Ealing. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while external refurbishment works are completed to occupied social housing properties. Key Responsibilities Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties where required. Carry out resident consultations, pre-start visits and property condition surveys. Keep residents informed of work schedules, access requirements and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption during works. Support vulnerable residents and ensure individual needs are considered throughout the project. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident concerns and satisfaction. Deliver a consistently high standard of customer service throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on external planned maintenance, refurbishment or social housing projects is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Fortus Recruitment Group
Hammersmith And Fulham, London
Resident Liaison Officer (RLO) - External Planned Works Location: Hammersmith Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Hammersmith. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while works are completed. Key Responsibilities: Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident issues and satisfaction. Deliver a consistently high standard of customer service throughout the project. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience within social housing, external planned maintenance or property services. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
06/08/2026
Full time
Resident Liaison Officer (RLO) - External Planned Works Location: Hammersmith Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Hammersmith. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while works are completed. Key Responsibilities: Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident issues and satisfaction. Deliver a consistently high standard of customer service throughout the project. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience within social housing, external planned maintenance or property services. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Worcestershire - and will involve travel. A company van and fuel card will be supplied from day one The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 18 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
05/08/2026
Contract
I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Worcestershire - and will involve travel. A company van and fuel card will be supplied from day one The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 18 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
Resident Liaison Officer - Social Housing Planned Works Based in Harrow/North West London Full time, permanent 30-34k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Harrow/North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
05/08/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Harrow/North West London Full time, permanent 30-34k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Harrow/North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
Repairs Supervisor (Social Housing) Repairs Supervisor Maintenance Supervisor Reactive Repairs Van & Fuel Card Provided Job Title: Repairs Supervisor (Reactive Maintenance) Location: Finsbury Park, North London (Base / Local Patch) Pay Rate: £27.00 per hour (CIS / Umbrella) Package: Company Van + Fuel Card Included Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Day Shift (42.5 hours per week) Mandatory Requirements: Full UK Driving Licence, Social Housing / Reactive Repairs Experience Are you an experienced, ticketed Repairs Supervisor or Maintenance Supervisor looking for an ongoing CIS contract based out of North London We are urgently recruiting a qualified Repairs Supervisor based out of Finsbury Park to oversee day-to-day reactive maintenance and repairs across local social housing property portfolios. Working with an established social housing contractor, you will lead a team of multi-trade operatives and sub-contractors, managing daily job schedules, pre- and post-inspections, quality control, and resident satisfaction across the North London patch. Why Apply for This Repairs Supervisor Position Competitive Rate: Earn £27.00 per hour (CIS) with reliable weekly pay. Full Company Package: Includes a Company Van and Fuel Card provided from day one. Great Location: Centrally based out of Finsbury Park, covering a compact local patch. Long-Term Stability: Ongoing contract position within a busy, high-volume reactive repairs team. Key Responsibilities: Operational Supervision: Lead and support multi-trade operatives and sub-contractors delivering reactive maintenance, emergency repairs, and estate works. Quality & Cost Control: Conduct thorough pre-inspections and post-inspections, auditing trade work against Schedule of Rates (SOR) and contract standards. Performance & WIP Management: Monitor job progress, manage Work in Progress (WIP) lists, and ensure key performance indicators (KPIs) and priority turnaround times are met. Health & Safety Compliance: Deliver site inductions, RAMS checks, and Toolbox Talks, enforcing strict H&S regulations on live residential sites. Resident & Client Liaison: De-escalate tenant complaints, handle access issues, and maintain strong working relationships with housing officers and local authority representatives. Requirements: Experience: Proven background as a Repairs Supervisor , Maintenance Supervisor , or Housing Supervisor within social housing, council, or housing association environments. Technical Knowledge: Strong working knowledge of reactive repairs, multi-trade works, and Schedule of Rates (SOR / NHF) . Mobility: Must hold a Full UK Driving Licence (Clean preferred) to utilise the company van. Certifications: Valid CSCS card and SSSTS / SMSTS preferred (or relevant trade qualification / equivalent supervisory experience). How to Apply: If you are an experienced Repairs Supervisor ready for an immediate start in Finsbury Park, click APPLY NOW with your updated CV for an immediate review.
05/08/2026
Full time
Repairs Supervisor (Social Housing) Repairs Supervisor Maintenance Supervisor Reactive Repairs Van & Fuel Card Provided Job Title: Repairs Supervisor (Reactive Maintenance) Location: Finsbury Park, North London (Base / Local Patch) Pay Rate: £27.00 per hour (CIS / Umbrella) Package: Company Van + Fuel Card Included Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Day Shift (42.5 hours per week) Mandatory Requirements: Full UK Driving Licence, Social Housing / Reactive Repairs Experience Are you an experienced, ticketed Repairs Supervisor or Maintenance Supervisor looking for an ongoing CIS contract based out of North London We are urgently recruiting a qualified Repairs Supervisor based out of Finsbury Park to oversee day-to-day reactive maintenance and repairs across local social housing property portfolios. Working with an established social housing contractor, you will lead a team of multi-trade operatives and sub-contractors, managing daily job schedules, pre- and post-inspections, quality control, and resident satisfaction across the North London patch. Why Apply for This Repairs Supervisor Position Competitive Rate: Earn £27.00 per hour (CIS) with reliable weekly pay. Full Company Package: Includes a Company Van and Fuel Card provided from day one. Great Location: Centrally based out of Finsbury Park, covering a compact local patch. Long-Term Stability: Ongoing contract position within a busy, high-volume reactive repairs team. Key Responsibilities: Operational Supervision: Lead and support multi-trade operatives and sub-contractors delivering reactive maintenance, emergency repairs, and estate works. Quality & Cost Control: Conduct thorough pre-inspections and post-inspections, auditing trade work against Schedule of Rates (SOR) and contract standards. Performance & WIP Management: Monitor job progress, manage Work in Progress (WIP) lists, and ensure key performance indicators (KPIs) and priority turnaround times are met. Health & Safety Compliance: Deliver site inductions, RAMS checks, and Toolbox Talks, enforcing strict H&S regulations on live residential sites. Resident & Client Liaison: De-escalate tenant complaints, handle access issues, and maintain strong working relationships with housing officers and local authority representatives. Requirements: Experience: Proven background as a Repairs Supervisor , Maintenance Supervisor , or Housing Supervisor within social housing, council, or housing association environments. Technical Knowledge: Strong working knowledge of reactive repairs, multi-trade works, and Schedule of Rates (SOR / NHF) . Mobility: Must hold a Full UK Driving Licence (Clean preferred) to utilise the company van. Certifications: Valid CSCS card and SSSTS / SMSTS preferred (or relevant trade qualification / equivalent supervisory experience). How to Apply: If you are an experienced Repairs Supervisor ready for an immediate start in Finsbury Park, click APPLY NOW with your updated CV for an immediate review.
Guildmore has an exciting opportunity for a Resident Liaison Officer (M4 4AR). You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What we offer Full training and ongoing support. Opportunities to learn system management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.
05/08/2026
Full time
Guildmore has an exciting opportunity for a Resident Liaison Officer (M4 4AR). You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What we offer Full training and ongoing support. Opportunities to learn system management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.
