Flackwell Heath, Buckinghamshire
Residential Block Manager Salary: £25k -30k (Depending on Experience) + Expenses. Monday to Thursday 09.00 -17.30 Friday 09.00 - 17.00. Permanent contract. Based in High Wycombe we specialise in residential block management and are looking for a Service Charge Property Manager. We are currently a small and closely-knit group working together in an open office environment. Reporting directly to the Property Director, you would personally have day-to-day responsibility for a portfolio of approximately 45 developments, working in conjunction with the accounts team and legal desk. The Client portfolio ranges in size from small blocks of 4 units to estates containing 100 + units of varying style, age and construction. Your role, whilst delivering high quality Property Management services to Clients, would be to help develop the company, seek potential new income streams that correspond with the ethos of the company. Specific responsibilities are detailed below but additional tasks may be added at any time and the role is subject to develop as your career progresses and the company grows. To carry out development audits as necessary to ensure our responsibilities are met. To manage performance effectively, recognising and rewarding good performance and ensuring poor performance is resolved effectively within a timely manner. To ensure all reporting is completed accurately and in a timely manner. To undertake regular site inspections and to implement works as required. To effectively manage the customer relationship, in the event of issue escalation this includes but is not restricted to: Responding to customer queries via Telephone, Email and Letters. Attending meetings with customers as required. Ensuring development information is produced and distributed as necessary. Work with customer formed groups such as RA's, RMC's, RTM etc. Ensuring Customer complaints are resolved effectively. Attending AGM's when required. Preparing annual budgets for your portfolio. Responding to LPE1 enquiries. To liaise with the accounts department to ensure that the team are providing accurate financial management for their developments. To ensure the team are managing contractor relationships effectively to ensure our customers are receiving the highest levels of service. To ensure all Health & Safety and Industry legislation is understood and adhered to by the team and all reports are actioned in a timely manner. To actively source new business opportunities. To support colleagues when necessary. To sign off high value project work and invoices as necessary. To effectively manage ad-hoc projects as required. To ensure the company's reputation is protected always. Qualifications: At least 2 years previous experience within block management. Proven track record in delivering excellent customer services. Full UK driving license - preferably with own car. Intermediate computer skills in Microsoft packages. Advanced understanding of leasehold property legislation including Commonhold & Leasehold Reform Act 2002 and the requirements for statutory consultation and the preparation of Section 20 Notices. A good knowledge of budgeting and account management. Experience of contract/project management. High Levels of attention to detail. Fluent levels of English both Oral and Written. Effective client handling skills. The ability to liaise with a range of people. Problem solving skills.
Hays Specialist Recruitment Limited
Link Asset Services
Company Description We are part of Link Group, a leading global provider of financial administration solutions. As one of Europe's leading asset servicing platforms, Link Asset Services interacts with almost 6m investors, administering and safeguarding £600bn of assets across 10 highly regulated markets. Job Description The Business Analyst is responsible for eliciting and documenting business requirements and helping stakeholders to understand options for fulfilment. This will be performed through rigorous analysis and direct engagement with Link Market Services stakeholders and development teams. The role is a key role in ensuring that strategic and tactical solutions meet or exceed business requirements and meet the customers' expectations. The Business Analyst will need to establish a thorough understanding of the business, the challenges they face and how our solutions deliver benefits to overcoming these obstacles. Provide an analysis service which supports business strategy and business cases for change. Elicit requirements from a range of business stakeholders and subject matter experts to understand their problems and needs, conversing in technical and non-technical terms. Manage strong stakeholders and scope of work, and resolve conflicting stakeholder views. Apply a range of analysis techniques including interview, workshop facilitation, document analysis and research to complete the task. Establishing, documenting and communicating business requirements in a clear, concise, unambiguous and testable way, ensuring timely sign-off of documentation. Maintain and obtain agreement to a range of analysis artefacts in support of requirements definition: User Requirements/User Stories, Business Requirements, Functional Requirements, Non Functional Requirements and Business Rules Business Process Mapping Current, Interim and Future State Structural, behavioural and interaction artefacts, including UML models, data models, screen mock-ups. Prioritising business requirements using e.g. MOSCOW technique. Assess and analyse proposed changes providing input to the estimating process. Apply available standards, methods and tools in an intelligent and effective way to produce a consistently high standard of documentation of both a technical and descriptive nature. Work with project team colleagues e.g. System Architects and UAT, to ensure completed product meets business objectives and transfer knowledge when requested. Provide timely and accurate reporting for both line and project management. Ensure confidence in customers through professional conduct and presentation. Qualifications Necessary Experience: Minimum of four years' experience in a Financial Services environment as a Business Analyst. Educated to Degree level or ISEB Diploma in Business Analysis or equivalent. Excellent use of spoken and written English. Excellent communication skills and a demonstrable ability to communicate with users and internal staff at all levels, to build relationships and give confidence. Proven negotiation skills working above and below and outside of own role. Complete product development life-cycle experience including agile and waterfall. Ability to work on all industry standard BA artefacts. Ability to use a range of analysis techniques that are appropriate to the situation. Proven problem solving and analysis skills in a software development and/or delivery environment. Ability to understand and produce logical data models. Ability to manage own time to tight deadlines. Ability to work as the only Business Analyst on a project or as part of a group of Business Analysts. Desirable Experience Registration or Share Plans administration knowledge. Experience using Rational Requisite Pro, Quality Centre or similar for recording requirements. Experience of adherence to PMO governance within an industry standard delivery framework. Previous use of UML including Use Case Diagrams, Activity Diagrams etc. Experience working with mixed on and offshore teams. Personal Attributes Able to work under minimum supervision and scope. Demonstrates business awareness and financial importance of added value or true cost to achieve. Pragmatic - understands business motivations and competing priorities but tailors approach to ensure requirements are met to sufficient quality standards without gold plating. Confidently presents thoughts and ideas with conviction and defends them from challenge with solid evidence. Flexible, coping well with unpredicted changes to get the job done. Shows respect and consideration when interacting with colleagues and other stakeholders. Performs duties in an ethical and conscientious manner. Produces work to a consistently high standard. Additional Information To apply for this fantastic opportunity, please submit your CV and Covering letter here.
Hays Specialist Recruitment Limited