56 jobs found

The KTS Group are seeking an experienced Resident Liaison Officer/Tenant Liaison Officer/Neighbourhood Office to support occupied residential re-cladding, fa ade remediation, and external refurbishment projects. This is a dedicated site-based role on one assigned project, acting as the key link between residents, client representatives, and site teams throughout the delivery of works. The Role You will be responsible for: Acting as the primary point of contact for residents throughout the project Carrying out resident consultations before works commence Explaining programmes, access requirements, timelines, and potential disruption Providing regular project updates and communication to residents Coordinating access appointments with tenants, leaseholders, and resident representatives Managing resident enquiries, concerns, and complaints professionally Maintaining accurate records of communications, complaints, vulnerabilities, and actions taken Preparing and distributing newsletters, notices, letters, and resident communications Attending site meetings, progress meetings, and resident engagement sessions Supporting site teams in maintaining customer satisfaction and reducing resident-related delays Assisting with vulnerability assessments and additional resident support requirements Monitoring resident feedback and helping implement service improvements Ensuring all activities comply with GDPR, health and safety requirements, and project expectations About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, Community Liaison Officer, or similar Experience within construction, social housing, planned works, refurbishment, external works, fa ade, cladding, fire remediation, EWI, or building safety projects Excellent communication and relationship-building skills Strong organisational and administrative ability Confident managing complaints and difficult conversations professionally Comfortable working independently within a site environment Professional, approachable, and customer-focused Full UK driving licence Highly Desirable Direct experience on re-cladding, fa ade remediation, EWI, FRA, fire safety, or external envelope projects Experience on occupied residential schemes Knowledge of vulnerable resident support and safeguarding processes Experience producing newsletters, consultation packs, resident surveys, and no-access reporting Experience working on projects involving scaffolding, intrusive surveys, decant arrangements, or high-rise residential buildings

Resident Liaison Officer (RLO) Salary: Up to £32k + package Location: Guildford, Slough, Woking, South London Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the South London/Surrey area, covering a few areas. This role focuses on refurbishment projects and involves working in occupied properties and offices. As the key point of contact between residents and site teams, you will ensure residents are kept informed, access arrangements are in place, and any concerns are resolved promptly to help projects run smoothly. Key Responsibilities Act as the main point of contact for residents during works. Arrange appointments, property visits, and access requirements. Carry out resident visits and surveys where required. Keep residents updated on project progress and planned works. Work closely with site teams to ensure excellent customer service. Resolve queries and complaints professionally and efficiently. Maintain accurate records and update project trackers. What We're Looking For Full UK driving licence and access to a vehicle. Excellent communication and customer service skills. Strong organisational and problem-solving abilities. Comfortable using Microsoft Office and IT systems. Ability to manage multiple priorities and work independently. Experience in housing, construction, repairs, or customer-facing roles is desirable. Why Join Us? Competitive holiday allowance. Employee referral scheme. Training and development opportunities. Employee wellbeing support. Friendly and supportive team environment. If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.

Resident Liaison Officer Location: Nottingham Type: Temporary (ongoing) Salary: 18.50 - 20.73 per hour + paid mileage We are currently recruiting for a temporary Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role Full UK Drivers License Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Customer/resident liaison If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing

Annual salary: up to £29,856.80 Resident Liaison Officer Cambridge, Cottenham Full Time Permanent Salary up to £29,856.80 per annum + company van and fuel card 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities." About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Duties: Deliver a professional, front-line service to customers, providing a positive face-to-face experience at all times Manage a high volume of tasks in a fast-paced and changing environment, ensuring priorities are handled effectively Coordinate and carry out customer-related operational tasks, including communications and updates Ensure all customer appointments are attended on time and to the required standard Build and maintain positive relationships with customers, ensuring actions are followed up and clearly communicated Support and deliver customer engagement activities across a range of channels Work with the Customer Service Centre to resolve front-line queries and complaints effectively Engage with customers throughout works, keeping them informed, managing expectations, and involving them in the process Provide clear, accurate, and timely information to both customers and operational teams Capture customer feedback and ensure it is fed back into operational teams to support continuous improvement Identify opportunities and contribute to service improvements Work collaboratively with internal teams and external partners to support service delivery Plan and manage workload effectively to meet deadlines and service standards Use internal systems to accurately record and manage customer and operational information Communicate confidently with customers and colleagues, both verbally and in writing Support and contribute to community-focused initiatives and projects as required Key Criteria: Previous experience in a customer-facing role, ideally within housing, repairs, or a similar service environment Proven ability to manage a high volume of work in a fast-paced, changing environment Strong communication skills, with the ability to explain information clearly and manage customer expectations Experience handling customer queries and complaints, with a focus on resolution and positive outcomes Ability to build and maintain effective relationships with customers and internal teams Good organisational and time management skills, with the ability to prioritise workload effectively Experience using computerised systems to manage customer information and track activity A proactive approach to customer engagement and improving service delivery Ability to work collaboratively across teams and with external partners Experience or interest in supporting community initiatives or projects (desirable) Benefits we can offer you 25 days annual leave plus bank holidays Company Van and Fuel Card Uniform Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Resident Liaison Officer Location: Nottingham Type: Permanent Salary: 30,000 - 32,000 + Car/Car allowance & Benefits We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise Carry out resident inductions and complete resident profiles Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements Support the management of complaints and help resolve issues quickly and effectively Work closely with site teams, management and client representatives to ensure excellent service delivery Attend meetings, open forums, public events and community engagement activities where required Maintain accurate and up-to-date records on internal systems About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role FULL UK DL Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner Good organisational skills and the ability to manage a busy workload A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Planned maintenance Refurbishment works Decarbonisation programmes Property services Construction or repairs environments If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing

Tenant Liaison Officer Location: Northamptonshire (NN10) Start Date: ASAP Duration: Ongoing (potential to go permanent) Rate: 24.25 per hour Tenant Liaison Officer - Social Housing Refurbishment Works - Northamptonshire I'm working with a large maintenance contractor who are looking to appoint an experienced Tenant Liaison Officer to support social housing refurbishment projects across Northamptonshire (NN12). Working alongside the Site Manager, you will play a key role in ensuring tenants are kept fully informed and supported throughout the works, helping to minimise disruption and maintain strong resident satisfaction. The Role: Acting as the main point of contact for tenants throughout the refurbishment works Liaising with residents to arrange property access, appointments, and surveys Keeping tenants updated on programme dates, progress, and any changes to scheduled works Managing tenant queries, concerns, and complaints in a professional and timely manner Supporting vulnerable residents and escalating any welfare concerns where necessary Working closely with the Site Manager, subcontractors, and client representatives to coordinate works Carrying out resident visits and maintaining regular communication throughout the project Maintaining accurate records of all tenant interactions, appointments, and feedback Helping ensure works run smoothly with minimal disruption to occupied properties Key Requirements: Previous experience as a Tenant Liaison Officer or Resident Liaison Officer within social housing or refurbishment projects Strong communication and customer service skills Excellent organisational and administrative abilities Ability to build positive relationships with tenants and site teams Experience working within occupied properties preferred

Resident Liaison Officer Location: Yeovil (covering sites in Bristol, Gloucester & Bath) Start Date: ASAP Duration: Ongoing Rate: 19 per hour (39 hours per week) Resident Liaison Officer - Social Housing / Maintenance Works I'm working with a large maintenance contractor who are looking to appoint an experienced Resident Liaison Officer to support projects across Bristol, Gloucester, and Bath, with the company's head office based in Yeovil. This role will be key in ensuring residents are kept informed and supported throughout planned maintenance and refurbishment works, helping to maintain excellent customer satisfaction and smooth project delivery. Transport is provided. The Role: Acting as the main point of contact for residents before, during, and after works Liaising with tenants to arrange property access, appointments, and surveys Keeping residents updated on programme dates, progress, and any changes to scheduled works Managing resident queries, concerns, and complaints in a professional manner Supporting vulnerable residents and ensuring any additional needs are communicated to site teams Working closely with Site Managers, subcontractors, and client representatives to coordinate works Carrying out resident visits and welfare checks where required Maintaining accurate records of all tenant communications and project updates Helping minimise disruption and ensure a positive customer experience throughout the works Key Requirements: Previous experience as a Resident Liaison Officer or Tenant Liaison Officer within social housing, maintenance, or refurbishment projects Excellent communication and customer service skills Strong organisational and administrative abilities Confident dealing with residents, subcontractors, and client teams Full UK driving licence and willingness to travel between sites essential (travel provided)

Building Safety Manager Our Client is looking for Building Saftety Manager to provide professional leadership and assurance in the management of building safety for the Council's HRBs. Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, fa ade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. A strong working knowledge of the Building Safety Act 2022, Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, with the ability to apply these within a social housing context. An understanding of building safety case principles, building control processes and resident engagement requirements, alongside the role of the Building Safety Regulator and local authority governance frameworks. At least three years' relevant experience, having developed and managed Building Safety Case Reports, coordinated multi-disciplinary teams and supported continuous safety improvements. Confident with engaging with residents and stakeholders, mentoring operational teams and contributing to a positive compliance culture. A CIOB Level 6 Diploma in Building Safety Management (or working towards), supported by ongoing professional development and eligibility for relevant professional memberships, is expected.

Resident Liaison Officer (RLO) / Customer Liaison Officer (CLO) Retrofit & Decarbonisation Location: Ashford Salary: Competitive Benefits Contract: Month Fixed-Term Contract (with the opportunity to become permanent) Are you an experienced Resident Liaison Officer or Customer Liaison Officer with a passion for delivering excellent customer service? We're working with a leading contractor delivering large-scale retrofit and decarbonisation programmes across the social housing sector. Due to continued growth, they're looking to appoint an RLO/CLO to act as the key point of contact between residents, site teams and the client, ensuring projects are delivered with minimal disruption and an exceptional customer experience. This is an excellent opportunity to join a growing business at the forefront of sustainable housing improvements, with genuine opportunities for long-term career progression. The Role As the Resident Liaison Officer, you'll play a vital role in ensuring residents are informed, supported and engaged throughout the delivery of retrofit works. Working closely with Site Managers, Project Managers and Housing Association partners, you'll build positive relationships with residents, proactively manage expectations and resolve any issues that arise during the programme. Key responsibilities include: Acting as the main point of contact for residents throughout the lifecycle of retrofit and decarbonisation projects. Communicating project timelines, upcoming works and any changes to programme. Carrying out resident consultations, property visits and pre-start meetings. Supporting vulnerable residents by identifying additional needs and ensuring appropriate measures are in place. Managing resident enquiries, concerns and complaints, ensuring they are resolved professionally and promptly. Coordinating access appointments with residents and site teams. Working closely with Site Managers and subcontractors to minimise disruption and maintain high levels of customer satisfaction. Maintaining accurate records of resident communications, access arrangements and customer feedback. Supporting Housing Association clients by providing regular updates on resident engagement and project progress. Assisting with customer satisfaction surveys and driving continuous service improvements. About You We're keen to speak with candidates who have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer or Tenant Liaison Officer within social housing, planned maintenance, refurbishment or retrofit. Excellent communication and interpersonal skills with the ability to build trust and rapport with residents. Experience working in occupied properties and managing customer expectations during construction works. A calm, empathetic and solutions-focused approach when dealing with sensitive situations. Strong organisational skills and the ability to manage multiple priorities. Experience maintaining accurate records and producing reports. Good IT skills, including Microsoft Office. Full UK Driving Licence. What's on Offer Competitive salary and benefits package. Opportunity to work on meaningful retrofit and decarbonisation projects that improve residents' homes. Supportive and collaborative working environment. Long-term pipeline of work with the opportunity to secure a permanent role. Ongoing training and opportunities for career progression. If you're passionate about delivering exceptional customer service and enjoy making a positive difference to local communities, we'd love to hear from you. Apply today or get in touch for a confidential discussion.

Senior / Experienced Resident Liaison Officer (RLO) Location: Rushden (and surrounding areas) Salary: 40,000 - 45,000 per annum (Depending on experience) + Benefits Contract Type: Full-time, Permanent Sector: Social Housing / Planned Maintenance & Regeneration About the Role Are you a highly experienced, proactive Resident Liaison Officer who excels at managing tenant relationships during major construction or maintenance works? Do you know how to navigate the complexities of local authority and housing association contracts while maintaining exceptional customer satisfaction? We are looking for a Resident Liaison Officer (RLO) to join our expanding team. Positioned within our planned works division, you will be the primary link between our site delivery teams, sub-contractors, and residents. This is a critical, high-profile role where you will manage communication, mitigate complaints, and ensure smooth access for major regeneration projects (including kitchen and bathroom rollouts, cladding, and heating upgrades) across our social housing portfolio. Key Responsibilities The Bridge of Communication: Act as the first point of contact for residents before, during, and after major planned maintenance works, ensuring they are fully informed of project timelines and disruptions. Access Management: Proactively manage and secure property access for site teams and sub-contractors to ensure the programme of works stays strictly on schedule. Grievance & Resolution: Investigate and resolve tenant complaints or anxieties swiftly, using an empathetic yet solution-focused approach to diffuse difficult situations. Pre-Entry Surveys & Condition Reports: Conduct pre-entry consultations, explain choice profiles (e.g., kitchen/bathroom selections) to residents, and document property conditions before works begin. Data & Compliance: Maintain accurate, real-time records of all resident interactions, special requirements (vulnerabilities), and complaints using our internal management systems. SLA & KPI Tracking: Work closely with Site Managers and Contract Managers to monitor customer satisfaction KPIs and ensure contract delivery runs smoothly. What We Are Looking For Sector Experience: Essential. Proven experience working as an RLO, TLO, or CLO directly within a Social Housing, Housing Association, or Local Authority / Council environment. Framework Knowledge: A strong understanding of planned maintenance, refurbishment, or "Decent Homes" capital delivery frameworks. Conflict Resolution: Exceptional communication and interpersonal skills. You must be resilient, empathetic, and highly skilled at handling challenging situations or vulnerable residents. Organization: Highly organized with a systematic approach to booking appointments, tracking access rates, and managing paperwork. Licence: A full UK Driving Licence and access to a vehicle for site visits are essential. What's on Offer? Salary: 40,000 - 45,000 per annum based on experience. Vehicle Support: Insert Company Van OR Car Allowance / Mileage allowance . Time Off: 25 days annual leave + Bank Holidays. Security: Excellent company pension scheme, life assurance, and ongoing professional development. Culture: A collaborative, driven, and supportive working environment with a business that genuinely values community impact. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Contracts Manager Location: Covering the East Midlands Salary: £55,000 £62,000 per annum + £5,500 Car Allowance or Company Car & Benefits! Contract: Full time, Permanent Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! Due to our exciting growth plans, we are looking for an experienced Contracts Manager to support the Company's ambitious expansion plans in the Southern Region as we continue to build teams across the UK. In your role as Contracts Manager, you will be responsible for the management of all Site Managers, Supervisors, Quality Administrators, and Tenant Liaison Officers under your supervision. Ensuring that all on-site activities are delivered safely to the highest quality, on programme and within budget, from conception through to completion. As our Contracts Manager you will be responsible for: Managing setting up each project, from allocating the site team, handover from estimating, agreeing budgets, reviewing retrofit information, sub-con procurement & formulating programmes. Day-to-day management of site managers, Site Supervisors, Tenants Liaison Officers, and any Site Operatives under your control. Holding regular team briefings (formal and informal) to ensure that staff are kept informed of Programme priorities, changes, and to review key project milestones. Ensuring all sites are adequately resourced, both from a company perspective and the supply chain. Monitoring the performance of the supply chain on a regular basis, ensuring all supply chain members are adhering to their programme and contractual requirements. Attending regular operations meetings and produce necessary reports. Ensuring all properties are completed to the required contract specification standards and all retrofit compliance requirements are adhered to in order that all properties are lodged in line with client deadlines. In order to be successful in this role you must have: SMSTS CSCS Card Full UK Driving License Minimum 10 years Construction experience EFAW High Level of Leadership and management skills with the ability to influence and mentor Ability to plan and organise resources to meet tight deadlines Proficient in IT, Particularly Outlook & Excel Problem-solving skills and analytical thinking Experience of retrofit process, from assessments, designs, and lodgements It would be great if you had: NVQ L7 Diploma in Construction Senior Management IOSH Managing Safely Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Tenant Liaison Officer required for a 13th July start in Bristol - approx. 6 months work. Scope of works is refurbishment of a sheltered accommodation building in the area - you will be working for the main contractor on the project, liaising between tenants, contractors and the client to ensure smooth project delivery. Given the nature of the job, and enhanced DBS will be required. I am ideally looking for someone with experience in a similar role, i.e. a TLO on a live construction site. Failing that, an experienced sheltered accom/social housing TLO would be perfect. I will also consider housing/residential Clerk Of Works, as this experience would be ideal on this project. Rate can be payable daily via CIS; for applicants with little or no construction experience, we are also able to pay via umbrella. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Resident Liaison Officer (RLO) Resident Liaison Officer RLO Social Housing Tenant Liaison Officer TLO Job Title: Resident Liaison Officer (RLO) Location: Winchester (and surrounding contract patch) Pay Rate: £22.68 per hour Benefits: Company Van & Fuel Card provided from Day One Contract Type: Temp-to-Perm (Long-term career pathway on a major housing framework) Sector: Social Housing Planned Maintenance & Internal/External Refurbishments Are you an experienced Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Services Officer with a strong background in social housing Looking for an immediate, high-paying role based in the Winchester area We are urgently recruiting a Resident Liaison Officer (RLO) to act as the vital communication link between residents, trade teams, and the client on a high-volume social housing refurbishment contract. This is a fantastic temp-to-perm opportunity ideal for an empathetic, organized communicator who excels at managing resident queries, coordinating access schedules, and minimizing disruptions within live domestic environments. Why Apply for This Resident Liaison Officer Role Premium Hourly Rate: £22.68 per hour. Full Fleet Package: Comes complete with a company van and fuel card. Job Security: Join an established, stable housing contract with a seamless, direct pathway to a permanent staff position. Localized Patch: Focused around Winchester and the surrounding area, cutting down on unmanageable travel. Key Responsibilities: Resident Engagement: Act as the primary on-site point of contact for tenants, conducting pre-entry visits to explain upcoming planned maintenance works (e.g., kitchen/bathroom refits, cladding, or fire safety updates). Access Coordination: Work closely with site site supervisors and multi-trade teams to coordinate property access schedules, ensuring projects stay on track and delivery targets are met. Query & Complaint Resolution: Manage, log, and resolve any resident complaints or queries swiftly and professionally, maintaining excellent customer satisfaction scores. Vulnerability Support: Identify and log vulnerable residents, ensuring tailored care and specific support arrangements are in place before site works begin. Reporting: Maintain accurate resident profiles, communication logs, and satisfaction surveys, providing regular progress reports to the project management team. Requirements: Sector Experience: Proven background as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) working directly for a social housing contractor, local authority, or housing association. Communication Skills: Exceptional interpersonal skills with the ability to handle challenging situations calmly, professionally, and empathetically. Organizational Skills: Strong administrative capabilities to handle access logs, resident correspondence, and schedule trackers. Mobility: Must hold a full UK Driving Licence (clean or minor points) to utilize the company fleet vehicle across the Winchester patch. How to Apply: If you are an organized, resident-focused RLO ready to take on a premier framework in Winchester, click APPLY NOW with your updated CV for an immediate review. INDWHITE

Senior Tenant Liaison Officer (CLO) Location: Wythenshawe Salary: £32,000 + £3,000 Car Allowance Job Type: Permanent About the Company Our client is one of the UK's largest providers of residential retrofit solutions, delivering large-scale decarbonisation and energy efficiency programmes across both social housing and private residential properties. Their projects play a key role in improving homes, reducing carbon emissions, and supporting the UK's transition to low-carbon living. Due to continued growth, they are looking to recruit an experienced Senior Tenant Liaison Officer to join their team in Wythenshawe. The Role As the Senior Tenant Liaison Officer, you will be the key point of contact between residents, site teams, subcontractors and clients throughout occupied property refurbishment and retrofit projects. This role requires someone confident, experienced, and proactive who can build strong relationships, manage challenging situations professionally and ensure residents receive an excellent level of service throughout the works. They need someone who can take ownership, work independently, and represent the business with confidence. Key Responsibilities Act as the main point of contact for residents before, during, and after works. Provide clear communication and regular project updates. Identify vulnerable residents and ensure appropriate support is in place. Arrange and coordinate access appointments. Complete resident inductions and property condition surveys. Organise and attend resident consultation and community engagement events. Maintain accurate resident records in line with GDPR requirements. Work closely with site management, subcontractors, and clients to resolve issues quickly and professionally. Support social value initiatives and community engagement activities. Help ensure works are delivered with minimal disruption while maintaining high levels of customer satisfaction. Requirements Previous experience as a Tenant Liaison Officer / Customer Liaison Officer within construction is essential. Ideally looking for someone with a strong level of experience who can confidently manage occupied refurbishment projects. Excellent communication, interpersonal, and customer service skills. Strong organisational and problem-solving abilities. Understanding of health & safety within a construction environment. Basic knowledge of GDPR and data protection. Full UK Driving Licence. Desirable SSSTS qualification. First Aid qualification. Experience working with housing associations or within the social housing sector. Experience delivering retrofit, decarbonisation, or energy efficiency programmes. About You You will be: Friendly, approachable, and empathetic. Confident dealing with residents from all backgrounds. Proactive and able to work using your own initiative. Well organised with excellent attention to detail. Reliable and able to meet deadlines. Comfortable working independently whilst supporting the wider site team. Package £32,000 basic salary £3,000 Car Allowance Permanent position Opportunity to join one of the UK's leading retrofit contractors on long-term secured work Supportive team environment with opportunities for career progression

I am currently in need of a Resident Liaison Officer for a London Housing Contractor. The project is a fire door contract on circa 200 properties in and around the London Borough of Redbridge which is an on going contract. The Candidate - will be acting as the main point of contact, managing resident concerns during the planned maintenance works. Key Responsibilities: Communication: Keeping residents informed about upcoming works, safety protocols, and schedule changes. Access Management: Scheduling and coordinating property visits and contractor access. Resident Care: Identifying vulnerabilities, resolving complaints, and supporting residents throughout projects. Reporting: Maintaining records of interactions and providing feedback to site teams. My client are looking to pay a competitive day rate or perm salary plus package and are looking to start the suitable candidate to start asap. If you are keen to get more details on the position please apply or send me a copy of your CV to (url removed). RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Resident Liaison Officer Required in Cambridge GVR Solutions are currently working alongside a well-established main contractor who are seeking a Resident Liaison Officer to join them on an office refurbishment project in Cambridge. Project Details: Rate: 17- 19/hr Duration: 6 weeks Start Date: 20th July Location: Cambridge The Resident Liaison Officer must have/be: Proven experience as an RLO or in a customer-facing role. Experience working within social housing, planned works, or construction. Strong communication and customer service skills. Ability to manage resident enquiries and access arrangements. CSCS Card and full UK driving licence. If you are interested in the Resident Liaison Officer position above, please get in touch.

Assistant Site Manager Social Housing Refurbishment Full-time Permanent London £40,000 - £45,000 + Package (DOE) Assistant Site Manager job available delivering internal and external refurbishment works across occupied social housing properties throughout London, offering the opportunity to join a well-established contractor with a strong pipeline of Housing Association and Local Authority projects. The Role This is an excellent opportunity for an ambitious Assistant Site Manager to support the delivery of social housing refurbishment projects within occupied environments. Working closely with the Site Manager, subcontractors, Resident Liaison Officers, and client representatives, the successful candidate will assist with the day-to-day management of site operations, helping to ensure projects are delivered safely, on programme, and to the highest standards of quality. Key Responsibilities • Assist the Site Manager with the day-to-day delivery of social housing refurbishment projects, including internal and external works • Help coordinate subcontractors, labour, materials, and site logistics to ensure smooth project delivery • Monitor site activities to ensure works are completed safely and in accordance with company procedures and RAMS • Support the management of programme milestones and report any delays, risks, or issues • Assist with site inductions, toolbox talks, and health & safety inspections • Ensure works are completed to the required quality standards and specifications • Liaise with subcontractors, suppliers, residents, and other project stakeholders • Support the management of materials, deliveries, waste management, and site organisation • Maintain accurate site records including daily diaries, risk assessments, method statements, and H&S documentation • Contribute to maintaining a safe, clean, and organised site environment Requirements • Previous experience as an Assistant Site Manager, Site Supervisor, Foreperson, or similar role within construction or social housing refurbishment • Experience working on occupied refurbishment or planned maintenance projects is advantageous • Good understanding of construction processes, health & safety regulations, and site procedures • Strong communication skills with the ability to work collaboratively with site teams and stakeholders • Proactive attitude with a willingness to learn and develop within a site management role • Organised, reliable, and solutions-focused approach Essential Qualifications • CSCS Card • First Aid at Work • Asbestos Awareness • Manual Handling Desirable Qualifications • SSSTS or SMSTS • NVQ Level 4 in Construction Site Supervision (or equivalent) • Working towards further site management qualifications Package & Benefits • £40,000 - £45,000 + package • Long-term secured social housing work pipeline • Structured career progression towards Site Manager level • Ongoing training and development opportunities • Opportunity to work with a well-established and respected contractor This Assistant Site Manager role offers the opportunity to develop your career with a leading social housing contractor, supporting the delivery of refurbishment projects across occupied homes while gaining exposure to all aspects of site management and project delivery. Apply now for immediate consideration.

Resident Liaison Officer Required in Guilford GVR Solutions are currently working alongside a well-established main contractor who are seeking a Resident Liaison Officer to join them on a hostel refurbishment in Guilford. Project Details: Rate: 17- 19/hr Duration: 23 weeks Start Date: 20th July Location: Guilford The Resident Liaison Officer must have/be: Proven experience as an RLO or in a customer-facing role. Experience working within social housing, planned works, or construction. Strong communication and customer service skills. Ability to manage resident enquiries and access arrangements. CSCS Card and full UK driving licence. If you are interested in the Resident Liaison Officer position above, please get in touch.