Resident Liaison Officer

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Harrow. This is a retrofit scheme including EWI, Ventilation work to tenanted properties.

The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor.

Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues
• Monitor customer satisfaction

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

The salary is 30-34k plus 3k car allowance and mileage plus other benefits including 10% discretionary company bonus at Christmas.

To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed)

Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.