Title: Resident Liaison Officer Contract Type: 12-month FTC, 35 hours Salary: 33,688 - 37,093 (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Working Location: Delamere site office, with occasional travel to the Winsford site office Persona: Site Based Closing Date: 01/09/2026 Interview Date: TBC NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator. Please click here for the role profile - Communities Coordinator role profile (1).docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Communities Team at L&Q: We are looking for an engaging, personable and resilient Resident Liaison Officer to join our busy site-based team supporting residents throughout remedial works, redevelopment and regeneration projects. The role will work closely with our Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed, supported and engaged throughout the lifecycle of projects. The role sits within our Property and Investment division and plays a key role in delivering a customer-first approach, ensuring strong communication and positive resident experiences. If this sounds like you, we would love for you to apply! Your impact in the role: Act as the first point of contact for residents on regeneration, redevelopment, remediation and community projects, providing clear, accurate and timely information. Build positive relationships with residents, contractors, project teams and external stakeholders to ensure effective communication and successful project delivery. Support residents throughout project works, including coordinating appointments, responding to enquiries, managing resident communications and handling complaints professionally and empathetically. Identify and support vulnerable residents, adapting communication methods where required and helping ensure individual needs are considered throughout project delivery. Assist with temporary rehousing activities where required, including communicating options, coordinating practical arrangements and supporting residents through the process. Attend resident meetings, consultation events and site-based meetings, helping to build trust, manage expectations and address concerns. Contribute to community engagement initiatives and projects that promote community cohesion, employment opportunities, training initiatives and resident participation. Maintain accurate records, project updates and management information, ensuring risks, issues and resident concerns are identified and escalated appropriately. Occasional work outside of normal working hours may be required for events, evening meetings and project activities. What you'll bring: Previous experience in resident liaison, housing, regeneration, construction, customer service or community engagement. Excellent communication skills, with the ability to explain complex information clearly and in plain English. A customer-focused and empathetic approach, particularly when supporting residents through challenging situations. Strong stakeholder management and relationship-building skills. Experience handling complaints and difficult conversations confidently and professionally. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong written communication skills, including the ability to produce professional letters, emails and resident communications. Good IT skills across Microsoft Office and other business systems. A willingness to travel between sites and attend occasional evening or weekend meetings when required. We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
19/08/2026
Full time
Title: Resident Liaison Officer Contract Type: 12-month FTC, 35 hours Salary: 33,688 - 37,093 (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Working Location: Delamere site office, with occasional travel to the Winsford site office Persona: Site Based Closing Date: 01/09/2026 Interview Date: TBC NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator. Please click here for the role profile - Communities Coordinator role profile (1).docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Communities Team at L&Q: We are looking for an engaging, personable and resilient Resident Liaison Officer to join our busy site-based team supporting residents throughout remedial works, redevelopment and regeneration projects. The role will work closely with our Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed, supported and engaged throughout the lifecycle of projects. The role sits within our Property and Investment division and plays a key role in delivering a customer-first approach, ensuring strong communication and positive resident experiences. If this sounds like you, we would love for you to apply! Your impact in the role: Act as the first point of contact for residents on regeneration, redevelopment, remediation and community projects, providing clear, accurate and timely information. Build positive relationships with residents, contractors, project teams and external stakeholders to ensure effective communication and successful project delivery. Support residents throughout project works, including coordinating appointments, responding to enquiries, managing resident communications and handling complaints professionally and empathetically. Identify and support vulnerable residents, adapting communication methods where required and helping ensure individual needs are considered throughout project delivery. Assist with temporary rehousing activities where required, including communicating options, coordinating practical arrangements and supporting residents through the process. Attend resident meetings, consultation events and site-based meetings, helping to build trust, manage expectations and address concerns. Contribute to community engagement initiatives and projects that promote community cohesion, employment opportunities, training initiatives and resident participation. Maintain accurate records, project updates and management information, ensuring risks, issues and resident concerns are identified and escalated appropriately. Occasional work outside of normal working hours may be required for events, evening meetings and project activities. What you'll bring: Previous experience in resident liaison, housing, regeneration, construction, customer service or community engagement. Excellent communication skills, with the ability to explain complex information clearly and in plain English. A customer-focused and empathetic approach, particularly when supporting residents through challenging situations. Strong stakeholder management and relationship-building skills. Experience handling complaints and difficult conversations confidently and professionally. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong written communication skills, including the ability to produce professional letters, emails and resident communications. Good IT skills across Microsoft Office and other business systems. A willingness to travel between sites and attend occasional evening or weekend meetings when required. We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Housing Officer Pay: £23.30 Umbrella / £18.39 PAYE Location: Morden, London (SM4 5BE) Working Pattern: Hybrid (3 days office/site, 2 days home working) The Role We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. Key Responsibilities Support residents with tenancy, housing, and neighbourhood-related enquiries. Carry out sign-ups, resident onboarding, and customer needs assessments. Assist with property handovers and regeneration projects. Manage and resolve customer complaints and complex cases. Provide practical support to vulnerable residents and signpost to relevant services. Coordinate responses between housing, repairs, customer service, and neighbourhood teams. Keep residents informed during service disruptions and improvement works. Organise and attend resident meetings, estate visits, and community events. Build positive relationships with residents and other stakeholders. Maintain accurate records and ensure excellent customer service standards are met. About You Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role. Strong customer service and complaint-handling skills. Experience supporting vulnerable customers and managing sensitive situations. Excellent communication and relationship-building abilities. Organised, proactive, and able to manage a varied caseload. Committed to delivering positive outcomes for residents and communities. To apply for the Housing Officer position, please submit your CV detailing your relevant experience
19/08/2026
Seasonal
Housing Officer Pay: £23.30 Umbrella / £18.39 PAYE Location: Morden, London (SM4 5BE) Working Pattern: Hybrid (3 days office/site, 2 days home working) The Role We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. Key Responsibilities Support residents with tenancy, housing, and neighbourhood-related enquiries. Carry out sign-ups, resident onboarding, and customer needs assessments. Assist with property handovers and regeneration projects. Manage and resolve customer complaints and complex cases. Provide practical support to vulnerable residents and signpost to relevant services. Coordinate responses between housing, repairs, customer service, and neighbourhood teams. Keep residents informed during service disruptions and improvement works. Organise and attend resident meetings, estate visits, and community events. Build positive relationships with residents and other stakeholders. Maintain accurate records and ensure excellent customer service standards are met. About You Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role. Strong customer service and complaint-handling skills. Experience supporting vulnerable customers and managing sensitive situations. Excellent communication and relationship-building abilities. Organised, proactive, and able to manage a varied caseload. Committed to delivering positive outcomes for residents and communities. To apply for the Housing Officer position, please submit your CV detailing your relevant experience
Housing Officer Pay: 23.30 Umbrella / 18.39 PAYE Location: Morden, London (SM4 5BE) Working Pattern: Hybrid (3 days office/site, 2 days home working) The Role We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. Key Responsibilities Support residents with tenancy, housing, and neighbourhood-related enquiries. Carry out sign-ups, resident onboarding, and customer needs assessments. Assist with property handovers and regeneration projects. Manage and resolve customer complaints and complex cases. Provide practical support to vulnerable residents and signpost to relevant services. Coordinate responses between housing, repairs, customer service, and neighbourhood teams. Keep residents informed during service disruptions and improvement works. Organise and attend resident meetings, estate visits, and community events. Build positive relationships with residents and other stakeholders. Maintain accurate records and ensure excellent customer service standards are met. About You Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role. Strong customer service and complaint-handling skills. Experience supporting vulnerable customers and managing sensitive situations. Excellent communication and relationship-building abilities. Organised, proactive, and able to manage a varied caseload. Committed to delivering positive outcomes for residents and communities. To apply for the Housing Officer position, please submit your CV detailing your relevant experience
17/08/2026
Seasonal
Housing Officer Pay: 23.30 Umbrella / 18.39 PAYE Location: Morden, London (SM4 5BE) Working Pattern: Hybrid (3 days office/site, 2 days home working) The Role We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. Key Responsibilities Support residents with tenancy, housing, and neighbourhood-related enquiries. Carry out sign-ups, resident onboarding, and customer needs assessments. Assist with property handovers and regeneration projects. Manage and resolve customer complaints and complex cases. Provide practical support to vulnerable residents and signpost to relevant services. Coordinate responses between housing, repairs, customer service, and neighbourhood teams. Keep residents informed during service disruptions and improvement works. Organise and attend resident meetings, estate visits, and community events. Build positive relationships with residents and other stakeholders. Maintain accurate records and ensure excellent customer service standards are met. About You Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role. Strong customer service and complaint-handling skills. Experience supporting vulnerable customers and managing sensitive situations. Excellent communication and relationship-building abilities. Organised, proactive, and able to manage a varied caseload. Committed to delivering positive outcomes for residents and communities. To apply for the Housing Officer position, please submit your CV detailing your relevant experience
Permanent - Full Time - 40hours We are seeking a confident and customer-focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from pre-start visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we'd love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee Assistance Programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
17/08/2026
Full time
Permanent - Full Time - 40hours We are seeking a confident and customer-focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from pre-start visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we'd love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee Assistance Programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Resident Liaison Officer - Regional Main Contractor Location: Brighton, East Sussex Resident Liaison Officer - Regional Main Contractor Location: Brighton, East Sussex Projects: 2 live projects Employment Type: Full-time The Opportunity Hill McGlynn are currently working with a successful and well-established regional main contractor who are looking to appoint an experienced Resident Liaison Officer to support the delivery of two projects in Brighton. Our client delivers a diverse range of construction projects across new build, design and build, and refurbishment, with a strong reputation for quality, professionalism and customer service. This is an excellent opportunity for an experienced Resident Liaison Officer to join an established contractor and play a key role in maintaining positive relationships between the project teams, residents, clients and wider stakeholders. The Role As Resident Liaison Officer, you will act as a key point of contact for residents throughout the construction process, ensuring they are kept fully informed and supported while works are taking place. You will be responsible for managing communication across two Brighton-based projects, working closely with site and project teams to minimise disruption and ensure residents receive a consistently high level of service. Key responsibilities will include: Acting as the main point of contact for residents throughout the projects. Building and maintaining positive relationships with residents, clients and stakeholders. Keeping residents informed of upcoming works, programmes, access requirements and potential disruption. Providing clear and timely communication regarding project activities and progress. Carrying out regular resident visits and maintaining accurate records of communication. Responding professionally to resident enquiries, concerns and complaints. Working closely with Site Managers, Project Managers and the wider construction team to resolve issues. Managing resident expectations and ensuring concerns are escalated and addressed appropriately. Issuing newsletters, letters and other project communications as required. Supporting consultation meetings and resident engagement activities. Assisting with access arrangements where required. Monitoring resident feedback and ensuring relevant information is communicated to the project team. Ensuring all resident liaison activities are recorded and managed in accordance with company procedures. About You We are looking for a confident, approachable and highly organised Resident Liaison Officer with experience working within a construction or refurbishment environment. You will ideally have: Previous experience in a Resident Liaison, Tenant Liaison, Customer Liaison or similar role. Experience working within the construction, housing, refurbishment or property sectors. Excellent communication and interpersonal skills. The confidence to deal with residents, clients and stakeholders at all levels. Strong organisational and administrative skills. The ability to manage multiple projects and competing priorities. A professional, empathetic and solutions-focused approach. The ability to handle sensitive situations and complaints calmly and professionally. Good IT and written communication skills. A full UK driving licence is desirable due to the nature of the role. What's on Offer? The opportunity to join a successful and established regional main contractor. Responsibility across two projects in Brighton. A varied role with significant interaction with residents, clients and project teams. A supportive and collaborative working environment. Long-term career development opportunities. The opportunity to play a key role in the successful delivery of refurbishment and construction projects. Interested? If you're an experienced Resident Liaison Officer looking for your next opportunity with a successful regional main contractor, Hill McGlynn would like to hear from you. Apply today to discuss the role in more detail and find out more about the company, projects and career opportunities available.
14/08/2026
Full time
Resident Liaison Officer - Regional Main Contractor Location: Brighton, East Sussex Resident Liaison Officer - Regional Main Contractor Location: Brighton, East Sussex Projects: 2 live projects Employment Type: Full-time The Opportunity Hill McGlynn are currently working with a successful and well-established regional main contractor who are looking to appoint an experienced Resident Liaison Officer to support the delivery of two projects in Brighton. Our client delivers a diverse range of construction projects across new build, design and build, and refurbishment, with a strong reputation for quality, professionalism and customer service. This is an excellent opportunity for an experienced Resident Liaison Officer to join an established contractor and play a key role in maintaining positive relationships between the project teams, residents, clients and wider stakeholders. The Role As Resident Liaison Officer, you will act as a key point of contact for residents throughout the construction process, ensuring they are kept fully informed and supported while works are taking place. You will be responsible for managing communication across two Brighton-based projects, working closely with site and project teams to minimise disruption and ensure residents receive a consistently high level of service. Key responsibilities will include: Acting as the main point of contact for residents throughout the projects. Building and maintaining positive relationships with residents, clients and stakeholders. Keeping residents informed of upcoming works, programmes, access requirements and potential disruption. Providing clear and timely communication regarding project activities and progress. Carrying out regular resident visits and maintaining accurate records of communication. Responding professionally to resident enquiries, concerns and complaints. Working closely with Site Managers, Project Managers and the wider construction team to resolve issues. Managing resident expectations and ensuring concerns are escalated and addressed appropriately. Issuing newsletters, letters and other project communications as required. Supporting consultation meetings and resident engagement activities. Assisting with access arrangements where required. Monitoring resident feedback and ensuring relevant information is communicated to the project team. Ensuring all resident liaison activities are recorded and managed in accordance with company procedures. About You We are looking for a confident, approachable and highly organised Resident Liaison Officer with experience working within a construction or refurbishment environment. You will ideally have: Previous experience in a Resident Liaison, Tenant Liaison, Customer Liaison or similar role. Experience working within the construction, housing, refurbishment or property sectors. Excellent communication and interpersonal skills. The confidence to deal with residents, clients and stakeholders at all levels. Strong organisational and administrative skills. The ability to manage multiple projects and competing priorities. A professional, empathetic and solutions-focused approach. The ability to handle sensitive situations and complaints calmly and professionally. Good IT and written communication skills. A full UK driving licence is desirable due to the nature of the role. What's on Offer? The opportunity to join a successful and established regional main contractor. Responsibility across two projects in Brighton. A varied role with significant interaction with residents, clients and project teams. A supportive and collaborative working environment. Long-term career development opportunities. The opportunity to play a key role in the successful delivery of refurbishment and construction projects. Interested? If you're an experienced Resident Liaison Officer looking for your next opportunity with a successful regional main contractor, Hill McGlynn would like to hear from you. Apply today to discuss the role in more detail and find out more about the company, projects and career opportunities available.
Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Southampton covering areas of Bournemouth, Winchester. Possibly Isle of White. Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
12/08/2026
Contract
Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Southampton covering areas of Bournemouth, Winchester. Possibly Isle of White. Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Customer Liaison Officer Location: Harrow Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.
12/08/2026
Full time
Customer Liaison Officer Location: Harrow Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.
Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO) Portishead Permanent or Long-term Freelance Recladding & Fa ade Remediation Project on large apartment blocks 30,000 to 35,000 (depending on experience) + Package The Opportunity We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and fa ade remediation programme in Portishead. Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements. This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption. The Role Act as the main point of contact for residents, leaseholders and stakeholders throughout the project Provide clear and timely communication on planned works, access requirements and programme updates Build positive relationships with residents and support them through each stage of the works Arrange appointments, consultations, resident meetings and home visits as required Manage enquiries, concerns and complaints professionally and sensitively Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly Maintain accurate records of communications, visits and resident feedback Support customer satisfaction initiatives and project reporting requirements Help minimise disruption and ensure residents remain informed throughout the programme What We're Looking For Essential Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services Excellent communication and interpersonal skills Strong organisational and administrative abilities Ability to manage difficult conversations professionally and empathetically Experience working within occupied residential environments Strong stakeholder management and relationship-building skills Desirable Experience on cladding, fa ade, remediation, retrofit or fire safety projects Social housing, local authority or residential refurbishment experience Understanding of building safety remediation programmes Experience supporting site teams on live construction projects What You'll Get Long-term opportunity on a secured programme with approximately two years of work Flexible engagement options including permanent, freelance or temp-to-perm Opportunity to join a growing and well-established specialist contractor Join a high-profile building safety and remediation programme Stable pipeline of future projects Supportive site and management team Competitive salary of 30,000 - 35,000 per annum for permanent candidates Apply If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you. Apply today or get in touch for a confidential discussion.
11/08/2026
Full time
Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO) Portishead Permanent or Long-term Freelance Recladding & Fa ade Remediation Project on large apartment blocks 30,000 to 35,000 (depending on experience) + Package The Opportunity We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and fa ade remediation programme in Portishead. Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements. This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption. The Role Act as the main point of contact for residents, leaseholders and stakeholders throughout the project Provide clear and timely communication on planned works, access requirements and programme updates Build positive relationships with residents and support them through each stage of the works Arrange appointments, consultations, resident meetings and home visits as required Manage enquiries, concerns and complaints professionally and sensitively Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly Maintain accurate records of communications, visits and resident feedback Support customer satisfaction initiatives and project reporting requirements Help minimise disruption and ensure residents remain informed throughout the programme What We're Looking For Essential Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services Excellent communication and interpersonal skills Strong organisational and administrative abilities Ability to manage difficult conversations professionally and empathetically Experience working within occupied residential environments Strong stakeholder management and relationship-building skills Desirable Experience on cladding, fa ade, remediation, retrofit or fire safety projects Social housing, local authority or residential refurbishment experience Understanding of building safety remediation programmes Experience supporting site teams on live construction projects What You'll Get Long-term opportunity on a secured programme with approximately two years of work Flexible engagement options including permanent, freelance or temp-to-perm Opportunity to join a growing and well-established specialist contractor Join a high-profile building safety and remediation programme Stable pipeline of future projects Supportive site and management team Competitive salary of 30,000 - 35,000 per annum for permanent candidates Apply If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you. Apply today or get in touch for a confidential discussion.
Resident Liaison Officer (RLO) Cladding Remediation Central London The Company We are working in partnership with one of the UK's leading main contractors, a highly respected business with a strong presence across the southeast. With over 25 years of successful project delivery, the company has established long-standing relationships with key clients, securing a significant order book and a robust pipeline of work across multiple sectors. This opportunity sits within a well-established London and South division, specialising in refurbishment, remediation, retrofit and building safety projects. Their diverse portfolio includes residential developments, student accommodation and large-scale regeneration schemes delivered for local authorities, housing associations and private sector clients. Supported by an experienced and highly regarded leadership team, the business has built a reputation for delivering complex projects to the highest standards while maintaining a collaborative and people-focused culture. The Role Due to continued growth, our client is seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join their team on a permanent basis, supporting the delivery of major cladding remediation projects across Central London . As the key link between residents, site teams and project stakeholders, you will play a crucial role in ensuring residents are kept informed, supported and engaged throughout the duration of the works. This is an excellent opportunity for someone who enjoys building relationships, solving problems and delivering exceptional customer service within a construction environment. Key Responsibilities Act as the primary point of contact for residents before, during and after project works. Build positive and professional relationships with residents, responding to enquiries and resolving concerns efficiently. Carry out resident profiling, needs assessments and satisfaction surveys. Organise and attend resident consultations, meetings, open days and community engagement events. Coordinate access arrangements to facilitate project delivery while minimising disruption. Provide regular updates to residents regarding programme milestones, project progress and upcoming works. Work closely with site teams and project managers to ensure resident issues are communicated and addressed effectively. Maintain accurate records of resident communications, complaints and actions taken in line with company procedures. About You To be successful in this role, you will have: Previous experience as a Resident Liaison Officer or in a customer-facing role within construction, refurbishment, maintenance or social housing. Excellent communication and interpersonal skills, with the ability to engage confidently with a wide range of stakeholders. Strong organisational and administrative abilities, with attention to detail. A professional, empathetic and solutions-focused approach when dealing with sensitive situations. Good IT skills, including proficiency in Microsoft Office applications. The ability to work independently while managing multiple priorities in a fast-paced environment. What's on Offer Permanent position with a market-leading contractor. Long-term pipeline of secured work across London and the South East. Opportunity to work on high-profile building safety and remediation projects. Supportive team environment and strong leadership. Competitive salary and benefits package. Excellent opportunities for career progression and professional development. If you're an experienced Resident Liaison Officer looking to join a reputable contractor with a strong order book and a commitment to delivering high-quality projects, we'd love to hear from you.
11/08/2026
Full time
Resident Liaison Officer (RLO) Cladding Remediation Central London The Company We are working in partnership with one of the UK's leading main contractors, a highly respected business with a strong presence across the southeast. With over 25 years of successful project delivery, the company has established long-standing relationships with key clients, securing a significant order book and a robust pipeline of work across multiple sectors. This opportunity sits within a well-established London and South division, specialising in refurbishment, remediation, retrofit and building safety projects. Their diverse portfolio includes residential developments, student accommodation and large-scale regeneration schemes delivered for local authorities, housing associations and private sector clients. Supported by an experienced and highly regarded leadership team, the business has built a reputation for delivering complex projects to the highest standards while maintaining a collaborative and people-focused culture. The Role Due to continued growth, our client is seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join their team on a permanent basis, supporting the delivery of major cladding remediation projects across Central London . As the key link between residents, site teams and project stakeholders, you will play a crucial role in ensuring residents are kept informed, supported and engaged throughout the duration of the works. This is an excellent opportunity for someone who enjoys building relationships, solving problems and delivering exceptional customer service within a construction environment. Key Responsibilities Act as the primary point of contact for residents before, during and after project works. Build positive and professional relationships with residents, responding to enquiries and resolving concerns efficiently. Carry out resident profiling, needs assessments and satisfaction surveys. Organise and attend resident consultations, meetings, open days and community engagement events. Coordinate access arrangements to facilitate project delivery while minimising disruption. Provide regular updates to residents regarding programme milestones, project progress and upcoming works. Work closely with site teams and project managers to ensure resident issues are communicated and addressed effectively. Maintain accurate records of resident communications, complaints and actions taken in line with company procedures. About You To be successful in this role, you will have: Previous experience as a Resident Liaison Officer or in a customer-facing role within construction, refurbishment, maintenance or social housing. Excellent communication and interpersonal skills, with the ability to engage confidently with a wide range of stakeholders. Strong organisational and administrative abilities, with attention to detail. A professional, empathetic and solutions-focused approach when dealing with sensitive situations. Good IT skills, including proficiency in Microsoft Office applications. The ability to work independently while managing multiple priorities in a fast-paced environment. What's on Offer Permanent position with a market-leading contractor. Long-term pipeline of secured work across London and the South East. Opportunity to work on high-profile building safety and remediation projects. Supportive team environment and strong leadership. Competitive salary and benefits package. Excellent opportunities for career progression and professional development. If you're an experienced Resident Liaison Officer looking to join a reputable contractor with a strong order book and a commitment to delivering high-quality projects, we'd love to hear from you.
Tenant Liaison Officer Location : Based in Leeds Salary : £32,000 per annum Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
07/08/2026
Full time
Tenant Liaison Officer Location : Based in Leeds Salary : £32,000 per annum Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
07/08/2026
Seasonal
The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
07/08/2026
Full time
Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of £23 - £27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
06/08/2026
Seasonal
Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of £23 - £27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Connect2Luton are excited to recruit a Mobile Home and Traveller Site Officer on behalf of Luton Borough Council. Main purpose of position: This specialist post will provide a single point of contact on behalf of the council in relation to all matters involving the Mobile Home and Traveller community which includes a diverse area covering individual support, site management, transit site provision, awareness training, community engagement and advising on related legislation and guidance. The postholder will be responsible for the delivery of effective and highly efficient management of the mobile home and traveller sites. This will include management of licenses, communal areas ensuring that internal and external communal areas are kept clean, free of rubbish, are well maintained and are safe for residents and other customers in line with specification. The postholder is responsible for the fair allocation of plots and act as the liaison between the council and the community. Co-ordinate the council's responsibilities in relation to unauthorised encampments which involves site visits, welfare assessments, provision of services, dealing with any community tensions from local residents and evidence preparation for legal purposes. Provide advice and assistance to private land owners and other stakeholders in relation to encampments on private land. Ensure the council meets its legal obligations in relation to the provision of the council Mobile Home and Traveller sites. You will be responsible to: Carry out proactive monitoring of internal and external communal areas, and services provided to assist in meeting of service standards, statutory obligations, health and safety, fire safety, performance targets, customer satisfaction and value for money. Act as eyes and ears on the site and build good working relationships with residents. Ensure the highest quality of authorised local authority travellers' sites by undertaking investigations, inspections and enforcement activities in response to complaints and enquiries, ensuring that government and council policies, objectives, plans, priorities and legislation are successfully implemented. To act as the single point of contact for the public, Members, Police, business owners, partner agencies, staff, etc. in respect of all council matters relating to the mobile home and traveller community. Undertake visits, inspections and audits; maintain accurate and timely records and ensure that license conditions are kept to at all times. Ensure that plots are brought to standard where issues are identified in audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the license including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. In a 'supporting people' role provide an advocacy and supporting role to mobile home and traveller individuals and communities. This involves support, advice and representation in relation to accessing services to which they are entitled including benefits, education, DWP claims, housing, health and welfare matters, etc. Work collaboratively and in partnership with other relevant internal council and external services (ASC, Children's, NHS and VCSE etc.) to provide a holistic and multi-disciplinary approach to tenancy support for high-risk cases, including people with multiple complex needs i.e. hoarding, mental health, substance misuse, domestic abuse etc. and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Facilitate and develop appropriate consultation between the council and the Traveller community in the borough, ensuring that there is effective liaison between the community and the various agencies working in Ensure that notice and terminations are managed efficiently with a view to minimise rent loss. Manage the waiting list, terminations and sales in line with council policy. Complete sign-ups. Link into Tenant Participation, Green and Clean, BTS and other housing services as required. Skills and Experience: Knowledge and experience of the housing sector, ideally with experience of managing Mobile Home, Gypsy and Travellers services and sites Experience in implementing housing management practices such as allocation of accommodation/pitches, void management, tenancy management, customer involvement, neighbourhood management and anti-social behaviour Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to manage challenging and complex situations with strong negotiation and influencing skills In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations In depth knowledge of housing management, welfare reform, benefits, debt and counselling and supporting and sustaining tenancies Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
05/08/2026
Seasonal
Connect2Luton are excited to recruit a Mobile Home and Traveller Site Officer on behalf of Luton Borough Council. Main purpose of position: This specialist post will provide a single point of contact on behalf of the council in relation to all matters involving the Mobile Home and Traveller community which includes a diverse area covering individual support, site management, transit site provision, awareness training, community engagement and advising on related legislation and guidance. The postholder will be responsible for the delivery of effective and highly efficient management of the mobile home and traveller sites. This will include management of licenses, communal areas ensuring that internal and external communal areas are kept clean, free of rubbish, are well maintained and are safe for residents and other customers in line with specification. The postholder is responsible for the fair allocation of plots and act as the liaison between the council and the community. Co-ordinate the council's responsibilities in relation to unauthorised encampments which involves site visits, welfare assessments, provision of services, dealing with any community tensions from local residents and evidence preparation for legal purposes. Provide advice and assistance to private land owners and other stakeholders in relation to encampments on private land. Ensure the council meets its legal obligations in relation to the provision of the council Mobile Home and Traveller sites. You will be responsible to: Carry out proactive monitoring of internal and external communal areas, and services provided to assist in meeting of service standards, statutory obligations, health and safety, fire safety, performance targets, customer satisfaction and value for money. Act as eyes and ears on the site and build good working relationships with residents. Ensure the highest quality of authorised local authority travellers' sites by undertaking investigations, inspections and enforcement activities in response to complaints and enquiries, ensuring that government and council policies, objectives, plans, priorities and legislation are successfully implemented. To act as the single point of contact for the public, Members, Police, business owners, partner agencies, staff, etc. in respect of all council matters relating to the mobile home and traveller community. Undertake visits, inspections and audits; maintain accurate and timely records and ensure that license conditions are kept to at all times. Ensure that plots are brought to standard where issues are identified in audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the license including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. In a 'supporting people' role provide an advocacy and supporting role to mobile home and traveller individuals and communities. This involves support, advice and representation in relation to accessing services to which they are entitled including benefits, education, DWP claims, housing, health and welfare matters, etc. Work collaboratively and in partnership with other relevant internal council and external services (ASC, Children's, NHS and VCSE etc.) to provide a holistic and multi-disciplinary approach to tenancy support for high-risk cases, including people with multiple complex needs i.e. hoarding, mental health, substance misuse, domestic abuse etc. and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Facilitate and develop appropriate consultation between the council and the Traveller community in the borough, ensuring that there is effective liaison between the community and the various agencies working in Ensure that notice and terminations are managed efficiently with a view to minimise rent loss. Manage the waiting list, terminations and sales in line with council policy. Complete sign-ups. Link into Tenant Participation, Green and Clean, BTS and other housing services as required. Skills and Experience: Knowledge and experience of the housing sector, ideally with experience of managing Mobile Home, Gypsy and Travellers services and sites Experience in implementing housing management practices such as allocation of accommodation/pitches, void management, tenancy management, customer involvement, neighbourhood management and anti-social behaviour Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to manage challenging and complex situations with strong negotiation and influencing skills In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations In depth knowledge of housing management, welfare reform, benefits, debt and counselling and supporting and sustaining tenancies Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Site Manager - Planned Works (Social Housing) Location: East London / Essex Salary: Up to 60,000 Site Manager - Social Housing Planned Works We're recruiting on behalf of a leading main contractor that has built an excellent reputation for delivering high-quality planned refurbishment programmes for local authorities and housing associations. Due to continued growth and the award of new long-term frameworks, they are looking to appoint an experienced Site Manager to join their operational team. This is a fantastic opportunity to work on secure, long-term contracts with a business that genuinely values its people and offers clear opportunities for progression. The Role As Site Manager, you will take responsibility for the day-to-day management of planned works projects within occupied social housing, ensuring works are delivered safely, on programme, within budget and to the highest quality standards. Typical projects include: Kitchen and bathroom replacement programmes Window and door installations Roofing works External decorations Internal and external refurbishments Decent Homes programmes Energy efficiency and retrofit works Working closely with the Contracts Manager, Resident Liaison Officers, Commercial team and subcontractors, you'll ensure projects run efficiently while maintaining excellent customer satisfaction. Key Responsibilities Manage day-to-day site operations across planned works projects. Coordinate subcontractors, direct labour and suppliers to deliver programmes efficiently. Ensure all works are completed safely and in line with company procedures. Monitor quality standards and carry out regular site inspections. Ensure projects are delivered on time and within budget. Maintain excellent relationships with clients, residents and stakeholders. Work alongside Resident Liaison Officers to minimise disruption to tenants. Complete site records, reports and progress updates. Conduct toolbox talks and ensure full health and safety compliance. Resolve on-site issues quickly and effectively to maintain programme delivery. About You We're looking to speak with experienced Site Managers who have a strong background delivering planned maintenance projects within the social housing sector. You'll ideally have: Previous experience as a Site Manager working for a main contractor. Strong knowledge of planned works within occupied social housing. Experience managing kitchen and bathroom programmes, external works or Decent Homes projects. Excellent leadership and organisational skills. Strong understanding of health and safety legislation. Ability to manage subcontractors and site teams effectively. Excellent communication and customer-facing skills. Full UK Driving Licence. What's on Offer? Salary up to 60,000 Long-term, secured work across East London and Essex Career progression with a growing main contractor Supportive management team and excellent working environment Opportunity to work on high-profile social housing frameworks Why Apply? If you're an experienced Site Manager looking for your next challenge in social housing planned works, we'd love to hear from you. Apply now or get in touch for a confidential conversation about this opportunity.
04/08/2026
Full time
Site Manager - Planned Works (Social Housing) Location: East London / Essex Salary: Up to 60,000 Site Manager - Social Housing Planned Works We're recruiting on behalf of a leading main contractor that has built an excellent reputation for delivering high-quality planned refurbishment programmes for local authorities and housing associations. Due to continued growth and the award of new long-term frameworks, they are looking to appoint an experienced Site Manager to join their operational team. This is a fantastic opportunity to work on secure, long-term contracts with a business that genuinely values its people and offers clear opportunities for progression. The Role As Site Manager, you will take responsibility for the day-to-day management of planned works projects within occupied social housing, ensuring works are delivered safely, on programme, within budget and to the highest quality standards. Typical projects include: Kitchen and bathroom replacement programmes Window and door installations Roofing works External decorations Internal and external refurbishments Decent Homes programmes Energy efficiency and retrofit works Working closely with the Contracts Manager, Resident Liaison Officers, Commercial team and subcontractors, you'll ensure projects run efficiently while maintaining excellent customer satisfaction. Key Responsibilities Manage day-to-day site operations across planned works projects. Coordinate subcontractors, direct labour and suppliers to deliver programmes efficiently. Ensure all works are completed safely and in line with company procedures. Monitor quality standards and carry out regular site inspections. Ensure projects are delivered on time and within budget. Maintain excellent relationships with clients, residents and stakeholders. Work alongside Resident Liaison Officers to minimise disruption to tenants. Complete site records, reports and progress updates. Conduct toolbox talks and ensure full health and safety compliance. Resolve on-site issues quickly and effectively to maintain programme delivery. About You We're looking to speak with experienced Site Managers who have a strong background delivering planned maintenance projects within the social housing sector. You'll ideally have: Previous experience as a Site Manager working for a main contractor. Strong knowledge of planned works within occupied social housing. Experience managing kitchen and bathroom programmes, external works or Decent Homes projects. Excellent leadership and organisational skills. Strong understanding of health and safety legislation. Ability to manage subcontractors and site teams effectively. Excellent communication and customer-facing skills. Full UK Driving Licence. What's on Offer? Salary up to 60,000 Long-term, secured work across East London and Essex Career progression with a growing main contractor Supportive management team and excellent working environment Opportunity to work on high-profile social housing frameworks Why Apply? If you're an experienced Site Manager looking for your next challenge in social housing planned works, we'd love to hear from you. Apply now or get in touch for a confidential conversation about this opportunity.
Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
03/08/2026
Full time
Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
must be open to traveling We are seeking an experienced Resident Liaison Officer (RLO) to join a growing construction team. The successful candidate will act as the key point of contact between residents, clients, and site teams, ensuring excellent customer service throughout the delivery of planned works, refurbishment, maintenance, and construction projects. Applicants must have a full UK driving licence and access to a vehicle and possess a minimum of 3 years' experience working as a Resident Liaison Officer within the construction, social housing, or planned maintenance sector. Key Responsibilities Serve as the primary liaison between residents and the construction project team. Build and maintain positive relationships with tenants, residents, housing officers, and stakeholders. Conduct resident consultations prior to works commencing. Keep residents informed of project timelines, disruptions, access requirements, and progress updates. Arrange and attend tenant meetings, site visits, and drop-in sessions. Resolve complaints and enquiries promptly and professionally. Manage vulnerable resident cases, escalating concerns where necessary. Record and maintain accurate resident communications and project records. Produce reports on customer satisfaction, complaints, and resident engagement activities. Support site managers in achieving project deadlines while maintaining excellent customer service standards. Carry out property visits before, during, and after works to ensure resident satisfaction. Ensure compliance with company procedures, health & safety regulations, and client requirements. Essential Requirements Minimum 3 years' experience as a Resident Liaison Officer within construction, social housing, decarbonisation, planned maintenance, refurbishment, or regeneration projects. Full UK Driving Licence and willingness to travel between sites. Strong customer service and stakeholder management skills. Excellent verbal and written communication skills. Ability to handle complaints and resolve issues effectively. Experience engaging with diverse communities and vulnerable residents. Strong organisational and administrative skills. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to work independently and as part of a wider project team. Desirable Experience working on social housing projects. Knowledge of planned maintenance, retrofit, EWI, kitchen and bathroom programmes. CSCS Card. Knowledge of housing sector regulations and resident engagement best practices.
29/07/2026
Full time
must be open to traveling We are seeking an experienced Resident Liaison Officer (RLO) to join a growing construction team. The successful candidate will act as the key point of contact between residents, clients, and site teams, ensuring excellent customer service throughout the delivery of planned works, refurbishment, maintenance, and construction projects. Applicants must have a full UK driving licence and access to a vehicle and possess a minimum of 3 years' experience working as a Resident Liaison Officer within the construction, social housing, or planned maintenance sector. Key Responsibilities Serve as the primary liaison between residents and the construction project team. Build and maintain positive relationships with tenants, residents, housing officers, and stakeholders. Conduct resident consultations prior to works commencing. Keep residents informed of project timelines, disruptions, access requirements, and progress updates. Arrange and attend tenant meetings, site visits, and drop-in sessions. Resolve complaints and enquiries promptly and professionally. Manage vulnerable resident cases, escalating concerns where necessary. Record and maintain accurate resident communications and project records. Produce reports on customer satisfaction, complaints, and resident engagement activities. Support site managers in achieving project deadlines while maintaining excellent customer service standards. Carry out property visits before, during, and after works to ensure resident satisfaction. Ensure compliance with company procedures, health & safety regulations, and client requirements. Essential Requirements Minimum 3 years' experience as a Resident Liaison Officer within construction, social housing, decarbonisation, planned maintenance, refurbishment, or regeneration projects. Full UK Driving Licence and willingness to travel between sites. Strong customer service and stakeholder management skills. Excellent verbal and written communication skills. Ability to handle complaints and resolve issues effectively. Experience engaging with diverse communities and vulnerable residents. Strong organisational and administrative skills. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to work independently and as part of a wider project team. Desirable Experience working on social housing projects. Knowledge of planned maintenance, retrofit, EWI, kitchen and bathroom programmes. CSCS Card. Knowledge of housing sector regulations and resident engagement best practices.
We are seeking an experienced Resident Liaison Officer (RLO) to join a growing construction team. The successful candidate will act as the key point of contact between residents, clients, and site teams, ensuring excellent customer service throughout the delivery of planned works, refurbishment, maintenance, and construction projects. Applicants must have a full UK driving licence and access to a vehicle and possess a minimum of 3 years' experience working as a Resident Liaison Officer within the construction, social housing, or planned maintenance sector. Key Responsibilities Serve as the primary liaison between residents and the construction project team. Build and maintain positive relationships with tenants, residents, housing officers, and stakeholders. Conduct resident consultations prior to works commencing. Keep residents informed of project timelines, disruptions, access requirements, and progress updates. Arrange and attend tenant meetings, site visits, and drop-in sessions. Resolve complaints and enquiries promptly and professionally. Manage vulnerable resident cases, escalating concerns where necessary. Record and maintain accurate resident communications and project records. Produce reports on customer satisfaction, complaints, and resident engagement activities. Support site managers in achieving project deadlines while maintaining excellent customer service standards. Carry out property visits before, during, and after works to ensure resident satisfaction. Ensure compliance with company procedures, health & safety regulations, and client requirements. Essential Requirements Minimum 3 years' experience as a Resident Liaison Officer within construction, social housing, decarbonisation, planned maintenance, refurbishment, or regeneration projects. Full UK Driving Licence and willingness to travel between sites. Strong customer service and stakeholder management skills. Excellent verbal and written communication skills. Ability to handle complaints and resolve issues effectively. Experience engaging with diverse communities and vulnerable residents. Strong organisational and administrative skills. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to work independently and as part of a wider project team. Desirable Experience working on social housing projects. Knowledge of planned maintenance, retrofit, EWI, kitchen and bathroom programmes. CSCS Card. Knowledge of housing sector regulations and resident engagement best practices.
29/07/2026
Full time
We are seeking an experienced Resident Liaison Officer (RLO) to join a growing construction team. The successful candidate will act as the key point of contact between residents, clients, and site teams, ensuring excellent customer service throughout the delivery of planned works, refurbishment, maintenance, and construction projects. Applicants must have a full UK driving licence and access to a vehicle and possess a minimum of 3 years' experience working as a Resident Liaison Officer within the construction, social housing, or planned maintenance sector. Key Responsibilities Serve as the primary liaison between residents and the construction project team. Build and maintain positive relationships with tenants, residents, housing officers, and stakeholders. Conduct resident consultations prior to works commencing. Keep residents informed of project timelines, disruptions, access requirements, and progress updates. Arrange and attend tenant meetings, site visits, and drop-in sessions. Resolve complaints and enquiries promptly and professionally. Manage vulnerable resident cases, escalating concerns where necessary. Record and maintain accurate resident communications and project records. Produce reports on customer satisfaction, complaints, and resident engagement activities. Support site managers in achieving project deadlines while maintaining excellent customer service standards. Carry out property visits before, during, and after works to ensure resident satisfaction. Ensure compliance with company procedures, health & safety regulations, and client requirements. Essential Requirements Minimum 3 years' experience as a Resident Liaison Officer within construction, social housing, decarbonisation, planned maintenance, refurbishment, or regeneration projects. Full UK Driving Licence and willingness to travel between sites. Strong customer service and stakeholder management skills. Excellent verbal and written communication skills. Ability to handle complaints and resolve issues effectively. Experience engaging with diverse communities and vulnerable residents. Strong organisational and administrative skills. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to work independently and as part of a wider project team. Desirable Experience working on social housing projects. Knowledge of planned maintenance, retrofit, EWI, kitchen and bathroom programmes. CSCS Card. Knowledge of housing sector regulations and resident engagement best practices.
Public Liaison Officer Highways & Infrastructure Local Authority Contract Location: Berkshire Contract: Freelance Rate: £350-£375 per day (Umbrella PAYE) About the Role: We are seeking an experienced and proactive Public Liaison Officer to join our highways delivery client, working closely with a local authority to support the successful delivery of highway maintenance and improvement works. This is a highly visible, community-facing role where you will act as the key point of contact between residents, businesses, stakeholders, the local authority, and our operational teams. You will play a vital role in ensuring clear communication, managing expectations, and maintaining positive relationships throughout the lifecycle of highway works. Key Responsibilities: Act as the primary liaison between the public, local authority officers, elected members, and site teams Proactively communicate upcoming works, traffic management arrangements, and programme changes to residents and businesses Handle public enquiries, complaints, and concerns professionally, ensuring timely resolution and accurate record keeping Attend site visits, public meetings, stakeholder briefings, and community events as required Prepare and distribute communications including letters, notices, FAQs, newsletters, and digital updates Support the project and contract teams by providing community insight and feedback Ensure all engagement activities align with local authority standards and contract requirements Maintain detailed logs and reports on public interactions, issues, and resolutions About You: You will be an excellent communicator with a calm, confident approach and a strong understanding of working within public-sector environments. Essential: Proven experience in a public liaison, communications, customer relations, or stakeholder engagement role Strong written and verbal communication skills Ability to manage challenging conversations with empathy and professionalism Organised, self-motivated, and able to manage multiple priorities Full UK driving licence (if site visits are required) Desirable: Experience within highways, construction, utilities, or infrastructure projects Knowledge of working on local authority or public-sector contracts Experience dealing with elected members, residents' groups, or community forums For more information, please click APPLY NOW or call Jay Cochrane today on (phone number removed). FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Jay Cochrane at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
29/07/2026
Contract
Public Liaison Officer Highways & Infrastructure Local Authority Contract Location: Berkshire Contract: Freelance Rate: £350-£375 per day (Umbrella PAYE) About the Role: We are seeking an experienced and proactive Public Liaison Officer to join our highways delivery client, working closely with a local authority to support the successful delivery of highway maintenance and improvement works. This is a highly visible, community-facing role where you will act as the key point of contact between residents, businesses, stakeholders, the local authority, and our operational teams. You will play a vital role in ensuring clear communication, managing expectations, and maintaining positive relationships throughout the lifecycle of highway works. Key Responsibilities: Act as the primary liaison between the public, local authority officers, elected members, and site teams Proactively communicate upcoming works, traffic management arrangements, and programme changes to residents and businesses Handle public enquiries, complaints, and concerns professionally, ensuring timely resolution and accurate record keeping Attend site visits, public meetings, stakeholder briefings, and community events as required Prepare and distribute communications including letters, notices, FAQs, newsletters, and digital updates Support the project and contract teams by providing community insight and feedback Ensure all engagement activities align with local authority standards and contract requirements Maintain detailed logs and reports on public interactions, issues, and resolutions About You: You will be an excellent communicator with a calm, confident approach and a strong understanding of working within public-sector environments. Essential: Proven experience in a public liaison, communications, customer relations, or stakeholder engagement role Strong written and verbal communication skills Ability to manage challenging conversations with empathy and professionalism Organised, self-motivated, and able to manage multiple priorities Full UK driving licence (if site visits are required) Desirable: Experience within highways, construction, utilities, or infrastructure projects Knowledge of working on local authority or public-sector contracts Experience dealing with elected members, residents' groups, or community forums For more information, please click APPLY NOW or call Jay Cochrane today on (phone number removed). FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Jay Cochrane at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
We are delighted to be working with this large organisation who is recruiting for a couple of Resident Liaison Officer in the Hertford/Ware area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now
24/07/2026
Full time
We are delighted to be working with this large organisation who is recruiting for a couple of Resident Liaison Officer in the Hertford/Ware area. Generally you will need a UK driving license, a vehicle will be provided. You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required. You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system. You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner. The role will start in September/October. Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break In return the company is looking to pay a competitive salary of 31000 - 36000pa Together with a host of benefits 24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme. Pension Life Cover equivalent to 1.5 times annual salary Apply now
