Customer & Stakeholder Liaison Officer

Job Title: Customer & Stakeholder Liaison Officer
Location: Guilden Sutton, Chester
Salary: 35,000 per annum
Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent)
Benefits: 25 Days Holiday + Bank Holidays
Start Date: No later than Monday 25th May

Our client is urgently seeking a Customer & Stakeholder Liaison Officer to support a major highways maintenance contract based in Cheshire West and Chester.

This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period.

The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently.

This is a fast-paced, highly visible role where strong communication and organisational skills are essential.

Key responsibilities will include:

• Managing customer enquiries, complaints and stakeholder communications relating to highways works
• Supporting planned communications for roadworks, closures and maintenance activities
• Drafting letters, notices, customer updates and briefing information
• Liaising with operational teams to gather accurate project information
• Supporting engagement with councillors, local communities and other stakeholders
• Maintaining communication trackers, records and KPI information
• Assisting with customer satisfaction monitoring and reporting
• Supporting public meetings, consultation activity and stakeholder engagement where required

Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles.

Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered.

To be considered, applicants should possess:

• Excellent written and verbal communication skills
• Experience managing customer or stakeholder enquiries
• Strong administrative and organisational ability
• Confidence working within a busy operational environment
• A professional and customer-focused approach
• Ability to start no later than Monday 25th May

Alternative job titles may include:
Customer Liaison Officer, Stakeholder Engagement Coordinator, Resident Liaison Officer, Community Liaison Officer, Communications Coordinator, Public Liaison Officer, Customer Experience Coordinator or Highways Communications Officer.

This is an urgent and business-critical hire with interviews taking place immediately.