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Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Tier 1 Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to work on a decarbonisation retrofit scheme, based on site in North West London. This is a fully site based role (no home working) as you will be required to be visible to the residents in order to build strong relationships. As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction The successful candidate must be able to demonstrate a strong and stable career within Social Housing ideally working in a similar role as a Resident Liaison Officer previously. You must also have a full driving licence and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Nelson Permanent Placements are working with a leading retro-fit social housing contractor to recruit a residence liason officer to assist on projects in the Shropshire & Bridgnorth area. This is your opportunity to work as a Residence Liaison Officer for a company that has a focus on installing Kitchens, bathrooms and wetrooms. Key Responsibilities of a Tenant Liaison Officer: Provide advice and support to residents prior to the installations process. Identify vulnerable residents and assess any additional requirements to ensure appropriate support is in place. Ensure all resident data is handled securely and in full compliance with company and client GDPR policies. Respond promptly to any issues or concerns, working to deliver fair and reasonable outcomes. Manage the resident journey in accordance with client and company engagement procedures. Organise and deliver consultation sessions, and one-to-one meetings with residents regarding upcoming works. Conduct individual resident inductions, including an introduction to the process, scope of works, and photographic condition surveys of the property and personal belongings for reference. Complete resident profiling and work collaboratively with the site management team to implement effective practices, liaising with the client s customer care team where appropriate. Arrange and confirm access with residents, scheduling appointments to facilitate the delivery of works. Ensure communication packs and associated materials are prepared and distributed for new contracts. Supporting Social Value initiatives. Requirements of a Tenant Liaison Officer: Proven ability to manage and prioritise workload effectively Excellent customer service skills with a resident-focused approach Strong verbal and written communication skills Awareness of health and safety regulations and safe working practices on construction sites Basic knowledge of GDPR and data protection principles A basic understanding of retrofit. An effective approach to problem solving. Minimum 1 year in a customer facing role within the construction industry Full UK driving licence GCSE s and above Benefits of a Tenant Liaison Officer: 40 hours per week Monday Friday Paid mileage A supportive team environment How to Apply: This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Tenant Liaison Officer Location : Based in Wythenshawe Salary : £29,000 per annum, with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Please note : The salary for this position is negotiable dependant upon the experience of the successful candidate. Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Project Manager Location: Chesterfield Contract: Full-Time Permanent About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation services, delivering large-scale energy efficiency improvements across social housing and private residential sectors. With a growing portfolio of projects throughout the Midlands, they are committed to improving the energy performance of homes, reducing carbon emissions, and delivering sustainable solutions that enhance communities and support the UK's Net Zero ambitions. Due to continued business growth, our client is seeking an experienced Project Manager to join their team based in Chesterfield. Overview of the Role As Project Manager, you will be responsible for the successful delivery of multiple residential retrofit and energy efficiency projects from mobilisation through to completion. Leading site-based teams and working closely with commercial, operational, and client stakeholders, you will ensure projects are delivered safely, on programme, within budget, and to the highest quality standards. Key Responsibilities Project Delivery Manage the mobilisation of new projects, including allocating site teams, project handovers from estimating, budget reviews, procurement of subcontractors, and programme development. Oversee the successful delivery of multiple residential retrofit and refurbishment schemes. Ensure projects are completed safely, on time, within budget, and in accordance with contract specifications and client expectations. Monitor programme performance and implement corrective actions where necessary. Ensure all retrofit compliance requirements and project documentation are completed in line with client deadlines. Leadership & Team Management Lead and manage Site Managers, Site Supervisors, Tenant Liaison Officers, and site operatives. Hold regular team meetings and briefings to communicate programme updates, project priorities, and key milestones. Mentor and support operational teams to achieve high standards of performance. Ensure projects are adequately resourced through effective workforce and subcontractor planning. Supply Chain & Commercial Management Monitor subcontractor performance, ensuring compliance with contractual obligations and project programmes. Support procurement activities and effective resource planning. Work collaboratively with commercial and operational teams to maximise project efficiency and profitability. Attend operational meetings and produce accurate project reports. Quality, Compliance & Health & Safety Ensure projects are delivered to the required quality standards and comply with all relevant legislation, regulations, and retrofit requirements. Promote a strong health, safety, environmental, and quality culture across all sites. Monitor project quality, compliance, and performance throughout delivery. Ensure all properties are completed to specification and handed over within agreed timescales. Client & Stakeholder Management Build and maintain strong relationships with clients, residents, consultants, and subcontractors. Provide regular project updates and progress reports to internal and external stakeholders. Resolve project issues proactively while maintaining excellent customer satisfaction. Promote effective communication across operational, commercial, and technical teams. Skills & Experience Essential Minimum 7 years' experience within the construction industry. Previous experience managing social housing, residential refurbishment, retrofit, or energy efficiency projects. SMSTS qualification. CSCS Card. First Aid qualification. Full UK Driving Licence. Strong leadership and people management skills. Excellent planning and organisational ability. Proficient in Microsoft Office, particularly Outlook and Excel. Strong analytical and problem-solving skills. Experience managing retrofit projects, including assessments, design coordination, compliance, and project completion. Desirable NVQ Level 7 Diploma in Construction Senior Management. IOSH Managing Safely. Experience working on PAS 2030/PAS 2035 retrofit programmes. What's on Offer Competitive salary. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development. Excellent career progression opportunities within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).

Description Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Walsall area. Your role will cover the Walsall and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately

Contracts Manager Location: Southern Region Contract: Full-Time Permanent Hours: 39.5 hours per week, Monday to Friday About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation services, delivering large-scale energy efficiency improvements across the UK. Working across both social housing and private residential sectors, they specialise in projects that enhance building performance, reduce carbon emissions, and improve the comfort and wellbeing of residents. Due to continued growth and expansion, our client is seeking an experienced Contracts Manager to support the delivery of projects across the Southern Region. Overview of the Role As Contracts Manager, you will be responsible for leading the successful delivery of multiple retrofit and refurbishment projects from mobilisation through to completion. You will manage Site Managers, Supervisors, Quality Coordinators, Tenant Liaison Officers, and subcontractors, ensuring projects are delivered safely, on programme, within budget, and to the highest quality standards. Working closely with operational, commercial, and technical teams, you will oversee all aspects of project delivery while maintaining excellent client relationships and ensuring compliance with contractual and regulatory requirements. Key Responsibilities Project Delivery Manage the mobilisation of new projects, including site team allocation, project handovers, budget reviews, procurement, programme development, and site set-up. Oversee the successful delivery of multiple residential retrofit and refurbishment contracts. Ensure projects are delivered safely, on time, within budget, and in accordance with contract specifications. Monitor project progress and implement corrective actions where required. Coordinate resources to achieve programme milestones and client expectations. Leadership & Team Management Lead and support Site Managers, Supervisors, Tenant Liaison Officers, Quality Coordinators, and site-based operatives. Hold regular team meetings and briefings to communicate project priorities, programme updates, and operational objectives. Mentor and develop operational teams, promoting high performance and continuous improvement. Ensure projects are adequately resourced through effective workforce and subcontractor planning. Supply Chain & Commercial Management Monitor subcontractor performance, ensuring compliance with contractual obligations, quality standards, and programme requirements. Support procurement activities and resource planning throughout project delivery. Work alongside commercial teams to manage project budgets and maximise contract performance. Identify opportunities to improve operational efficiency and project profitability. Quality & Compliance Ensure all properties are completed to the required specification and in accordance with retrofit and regulatory standards. Monitor quality assurance processes and ensure compliance documentation is completed accurately and within required timescales. Manage project inspections, defect resolution, and final handovers. Ensure all certification and compliance records are submitted in line with client requirements. Client & Stakeholder Management Build and maintain strong relationships with clients, consultants, residents, and key stakeholders. Attend operational meetings and provide accurate project progress reports. Resolve operational issues proactively while maintaining high levels of customer satisfaction. Promote effective communication across operational, commercial, and technical teams. Skills & Experience Essential SMSTS (Site Management Safety Training Scheme). CSCS Manager Card. Emergency First Aid at Work qualification. Full UK Driving Licence. Minimum 10 years' construction industry experience. Proven experience managing multiple refurbishment, retrofit, or construction projects. Strong leadership and people management skills. Excellent planning and organisational ability. Proficient in Microsoft Office, particularly Outlook and Excel. Strong analytical and problem-solving skills. Experience delivering retrofit projects, including assessment, design coordination, compliance, and project completion. Desirable NVQ Level 7 Diploma (or equivalent) in Construction Senior Management. IOSH Managing Safely. Temporary Works Coordinator qualification. What's on Offer Competitive salary. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development. Excellent career progression opportunities within a growing organisation. Our client is an equal opportunities employer and welcomes applications from suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Tenant Liaison Officer Location: Buckinghamshire Salary: £30,000 per annum + £3,000 Car Allowance Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Job Title: Customer Liaison Officer (CLO) Location: Office based in LE3 9TP with regular travel to occupied properties across Leicester Reporting To: Contracts Manager / Project Manager Company Overview We are a building contractor delivering kitchen and bathroom refurbishment works on behalf of Leicester City Council. We are committed to delivering high-quality workmanship while providing an excellent customer experience throughout every project. As many of our projects take place in occupied homes, effective communication with residents is essential to our success. Job Purpose The Customer Liaison Officer is responsible for ensuring residents receive a professional, supportive, and informative service throughout their refurbishment works. Acting as the primary point of contact between residents, Leicester City Council, site teams, and office staff, the Customer Liaison Officer will build positive relationships, manage customer expectations, and help ensure projects are delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents before, during, and after kitchen and bathroom refurbishment works. Visit residents in their homes to introduce the project, explain the programme of works, and answer any questions. Arrange and attend pre-start meetings with residents. Maintain regular communication throughout the duration of each project. Manage resident expectations regarding timescales, access requirements, temporary facilities, and any unavoidable disruption. Respond promptly and professionally to customer enquiries, concerns, and complaints. Investigate issues and work with site management to resolve them quickly. Record all customer interactions accurately using company systems. Liaise closely with site managers, supervisors, operatives, subcontractors, and Leicester City Council representatives. Monitor customer satisfaction throughout each project and complete customer satisfaction surveys upon completion. Support vulnerable residents by identifying additional needs and ensuring appropriate assistance is provided. Ensure safeguarding procedures are followed where required. Produce reports on customer feedback, complaints, compliments, and project updates. Assist in organising appointments, access arrangements, and resident communications. Ensure all documentation complies with GDPR and company procedures. Promote a positive image of the company at all times. Skills and Experience Essential Previous experience in a Customer Liaison Officer, Tenant Liaison Officer, Customer Service, Housing, or Property Maintenance role. Excellent verbal and written communication skills. Strong interpersonal and relationship-building skills. Ability to deal with challenging situations calmly and professionally. Good organisational and time management skills. Competent in Microsoft Office (Word, Excel, Outlook). Ability to maintain accurate records and reports. Full UK driving licence. Ability to travel throughout Leicester and surrounding areas.

Decarbonisation Branch Manager Location: Orpington (covering the South East) Salary: 65,000 - 75,000 + Package Are you an experienced operational leader with a strong background in decarbonisation, retrofit or planned works within the social housing sector? We're working with a well-established contractor that is continuing to expand its decarbonisation division and is looking to appoint an experienced Decarbonisation Branch Manager to lead its South East operation. Based from the Orpington office, you'll take full ownership of the branch, overseeing operational delivery, commercial performance, financial management and the leadership of a growing team. The Role As Branch Manager, you will be responsible for the overall performance of the South East decarbonisation business, ensuring projects are delivered safely, on time, within budget and to the highest quality standards. You'll work closely with clients, commercial teams, operational staff and senior leadership to drive performance, profitability and customer satisfaction while maintaining compliance across all areas of the business. Key Responsibilities Lead and manage the South East Decarbonisation Branch from the Orpington office. Take full operational responsibility for the successful delivery of decarbonisation and retrofit programmes across social housing contracts. Oversee multiple live projects including external wall insulation, internal wall insulation, roofing, ventilation, windows, doors, renewable technologies and PAS2030/2035 compliant works. Manage and develop operational teams including Contracts Managers, Site Managers, Supervisors, Resident Liaison Officers and office-based support staff. Drive a high-performance culture through coaching, mentoring and effective people management. Ensure all projects are delivered safely, efficiently and in line with client expectations. Take ownership of branch financial performance including budgets, forecasting, cost control and profit and loss. Work closely with the Commercial team to monitor contract performance, valuations, cost recovery, variations and overall profitability. Identify operational risks and implement effective mitigation strategies. Build and maintain strong relationships with local authority and housing association clients. About You We're looking for an experienced leader who understands both the operational and commercial demands of delivering planned maintenance and decarbonisation programmes within occupied social housing. You'll have: Proven experience managing large-scale social housing decarbonisation, retrofit or planned maintenance contracts. Previous experience in a Branch Manager, Operations Manager, Regional Manager or Senior Contracts Manager role. Strong people management experience with the ability to lead, motivate and develop multi-disciplinary teams. Excellent commercial awareness with experience managing budgets, financial performance and contract profitability. A strong understanding of retrofit and decarbonisation programmes including PAS 2030/2035 Experience working with local authorities and housing association clients. Excellent organisational, communication and leadership abilities. What's on Offer Salary of 65,000 - 75,000 depending on experience. Competitive benefits package. Annual leave plus bank holidays. Ongoing professional development. Opportunity to lead a growing regional business with genuine influence over operational and commercial success. Long-term career progression within an expanding organisation. Apply Now If you're an experienced operational leader with a background in social housing decarbonisation and are looking for your next senior management opportunity, we'd love to hear from you.

Interim Pre-Construction Housing Delivery Project Manager Initial 12 month contract (with a view to extend) Harlow District Council £450.00 per day (umbrella) Location: Harlow (1-3 days per week onsite) Carrington West are supporting Harlow District Council in the recruitment of a Project Manager - Delivery on a 12-month temporary basis. Harlow District Council is an ambitious authority delivering a significant Housing Capital Programme, with investment of approximately £150m over the next two years. The council is building a high-performing team of professionals to support the delivery of its housing and asset management priorities. Harlow itself offers a strong quality of life, with excellent shopping, leisure facilities, and strong transport links, including access to the M11 and M25, as well as rail connections to London and Stansted Airport. The role Harlow Council is seeking an experienced Pre-Construction Project Manager to join its Housing Capital Works team, supporting the early-stage development of a large-scale programme of refurbishment and component replacement works across occupied council homes, including both low- and high-rise blocks. The role sits within a fast-paced pre-construction environment where you will take responsibility for shaping future investment programmes before delivery begins. This includes ensuring schemes are properly scoped, designed, costed and fully compliant prior to handover to the delivery phase. Working collaboratively with internal housing, asset management and procurement teams, as well as external consultants and technical advisors, you will help identify priority estates and buildings, coordinate surveys, inspections and feasibility work, and develop well-defined capital projects ready for tender and delivery. A key part of the role will involve ensuring all works are developed in line with CDM 2015 regulations, the Building Safety Act 2022 and RIBA Plan of Work principles, with a strong emphasis on safety, compliance and quality in occupied residential environments. You will also work closely with procurement colleagues to support the tendering and evaluation of consultancy services and planned works, and with delivery teams to ensure smooth transition from pre-construction into execution. Resident and leaseholder engagement will form part of the process, ensuring appropriate consultation is supported throughout programme development. This is a role for someone who can operate across multiple schemes at different stages, maintaining a strong overview of programme priorities while driving detailed project development at pace. The experience you will bring: A minimum of 5 years' experience in a similar role with either a housing association or local authority Proven experience managing housing refurbishment projects and multi-million-pound contracts (£3-5m) Experience managing consultants and contractor performance Experience of design and build contracts (desirable) Experience managing a team, including Project Managers and Resident Liaison Officers Strong experience in KPI reporting, budget monitoring, and monthly valuations HND or RICS qualification (or equivalent) If you are an experienced Project Manager with a strong background in housing delivery and capital works programmes, this is an excellent opportunity to contribute to a forward-thinking council with ambitious investment plans. For more information or to apply, please contact Melanie at Carrington West by applying before Wednesday 8th July 2026.

Guildmore has an exciting opportunity for a Resident Liaison Officer (M4 4AR). You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What we offer Full training and ongoing support. Opportunities to learn system management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.

Freelance Tenant Liaison Officer (TLO) Location: Durham Office Job Type: Freelance Rate: £13 per hour PAYE Start Date: Immediate Freelance Tenant Liaison Officer Required We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis , supporting the delivery of planned maintenance and refurbishment works across social housing contracts. Based from our Durham office , you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes. Key Responsibilities Act as the main point of contact between residents, site teams, and the client. Keep tenants fully informed before, during, and after planned works. Arrange and attend resident meetings, home visits, and consultation events. Manage resident expectations and resolve concerns promptly and professionally. Coordinate access appointments and assist with vulnerable residents where required. Record and maintain accurate resident communication logs and project documentation. Work closely with Site Managers and Project Managers to minimise disruption and ensure customer satisfaction. Handle complaints in line with company procedures and work proactively to achieve positive outcomes. Requirements Previous experience as a Tenant Liaison Officer within the social housing, planned maintenance, or refurbishment sector. Excellent communication and interpersonal skills. Strong organisational and administrative abilities. Ability to build positive relationships with residents, clients, and site teams. Confident using Microsoft Office and digital reporting systems. Full UK driving licence and access to your own vehicle. CSCS card (preferred but not essential).

Repairs Supervisor Up to 41,000 + Company Van + Fuel Card Oldbury, Sandwell Winner Recruitment is proud to be partnering with an outstanding service provider to recruit an experienced Repairs Supervisor to join their growing team. This is an excellent opportunity for a motivated construction professional with experience in planned maintenance and repairs & maintenance contracts to take the next step in their career with a business that genuinely invests in its people and promotes from within. As a Repairs Supervisor, you will play a key role in ensuring the effective and efficient delivery of contracts, maintaining high standards of quality, safety, customer satisfaction, and commercial performance while meeting the evolving needs of clients and residents. The Role Reporting into the Contracts Manager, you will be responsible for supporting the successful delivery of Planned Maintenance and Repairs & Maintenance contracts, ensuring works are completed safely, on time, within budget, and to the highest standards. Key Responsibilities Assist in the day-to-day management and delivery of Planned Maintenance and R&M contracts Build and maintain strong relationships with clients, residents, and key stakeholders Lead, motivate, and manage operatives and subcontractors to achieve operational excellence Monitor contract performance and ensure KPI targets are consistently achieved Ensure projects are delivered to agreed specifications, timescales, and quality standards Manage resources effectively to maximise efficiency and contractual compliance Promote and maintain a strong health, safety, quality, and environmental culture Coordinate contractors, direct labour, administrators, and Resident Liaison Officers Support recruitment, retention, training, and development of employees Produce and maintain reports on contract progress, performance, and profitability Monitor financial performance and support profitability objectives Ensure variation orders are completed, approved, and submitted correctly Prepare and manage snagging lists to ensure timely completion of works Coordinate programmes of work to minimise disruption to residents Ensure subcontractors and suppliers meet contractual obligations and KPI requirements Support sustainability initiatives and environmental compliance across all projects About You We're looking for an organised and proactive individual who thrives in a fast-paced environment and has a passion for delivering exceptional service. Essential Skills & Experience Formal qualification and training within the building or construction industry Previous experience in a Site Supervisor, Foreperson, or similar role Strong understanding of contract management principles Experience within a target-driven environment Knowledge of building maintenance, repairs, and refurbishment works Excellent leadership and people management skills Ability to prioritise workloads and adapt to changing schedules Strong communication and stakeholder management abilities Problem-solving mindset with a proactive and innovative approach Commitment to delivering high-quality customer-focused services If you're an experienced Site Supervisor looking for a rewarding opportunity with a leading service provider, we'd love to hear from you. Apply today through Winner Recruitment and take the next step in your career.

We are currently looking for an experienced Private Sector Housing Officer to join a busy Private Sector Housing team. This Private Sector Housing Officer role will focus on improving housing standards, enforcing private sector housing legislation and delivering statutory housing functions across the private rented sector. The successful candidate will manage a varied caseload covering housing conditions, HMO standards, enforcement, disabled facilities grants and housing assistance. This Private Sector Housing Officer position would suit someone with strong experience within private sector housing enforcement and housing standards. The Role - Investigating complaints relating to private sector housing conditions and housing standards. - Carrying out inspections under the Housing Act 2004 and Housing Health and Safety Rating System (HHSRS). - Using statutory enforcement powers to improve housing conditions in line with council policy. - Investigating illegal eviction, harassment and other private sector housing matters. - Delivering Housing Assistance programmes, including Disabled Facilities Grants and discretionary assistance schemes. - Providing technical advice to residents, landlords, letting agents and other stakeholders. - Managing a varied caseload across all areas of Private Sector Housing. - Maintaining accurate case records and housing management systems. - Supporting homelessness prevention through liaison with Housing Needs and other internal services. - Providing technical support and advice to colleagues where required. Key Requirements - Minimum 5 years experience working within Private Sector Housing or Environmental Health. - Extensive knowledge of the Housing Act 2004, HHSRS and private sector housing legislation. - Experience undertaking housing inspections and enforcement activity. - Experience investigating housing condition complaints, illegal eviction and harassment cases. - Experience using statutory enforcement powers, including notices and formal action. - Knowledge of Disabled Facilities Grants and Housing Assistance schemes. - Experience managing a varied caseload and maintaining accurate records. - Full UK Driving Licence and willingness to travel throughout the district. What You Need to Do Now If you are interested in this Private Sector Housing Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Private Sector Housing Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Private Sector Housing Officers, Environmental Health Officers, Housing Standards Officers and HMO Enforcement roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from private sector housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We are currently seeking permanant Resident Liaison Officer The main duties typically include: Communicating with residents Explain the scope, schedule, and impact of planned works. Provide regular updates on project progress. Notify residents of changes, delays, or disruptions. Building positive relationships Act as the first point of contact for residents. Maintain professional and respectful relationships. Promote trust between residents and the contractor or housing provider. Managing resident enquiries and complaints Respond to questions and concerns promptly. Investigate and resolve complaints where possible. Escalate complex issues to the appropriate team. Supporting vulnerable residents Identify residents who may need additional assistance. Arrange reasonable adjustments where appropriate. Coordinate with support services when necessary. Coordinating access to properties Schedule appointments for inspections and works. Ensure residents are informed of access requirements. Help resolve missed appointments or access issues. Monitoring resident satisfaction Carry out satisfaction surveys. Gather feedback during and after works. Report trends and recommend service improvements. Keeping accurate records Maintain records of communications, complaints, appointments, and outcomes. Prepare reports for project managers and clients. Working with project teams Liaise with site managers, contractors, customer service teams, and housing officers. Communicate resident concerns to operational teams. Help minimise disruption to residents during the project. Ensuring compliance Follow company policies and customer service standards. Comply with health and safety procedures. Support safeguarding and data protection requirements where applicable. Key skills required Excellent communication and interpersonal skills Customer service and conflict resolution Empathy and active listening Organisation and time management Problem-solving and negotiation Record-keeping and report writing IT proficiency (Microsoft Office and housing management systems) Ability to work under pressure and manage multiple priorities

We are currently seeking permanent Resident Liaison Officer The main duties typically include: Communicating with residents Explain the scope, schedule, and impact of planned works. Provide regular updates on project progress. Notify residents of changes, delays, or disruptions. Building positive relationships Act as the first point of contact for residents. Maintain professional and respectful relationships. Promote trust between residents and the contractor or housing provider. Managing resident enquiries and complaints Respond to questions and concerns promptly. Investigate and resolve complaints where possible. Escalate complex issues to the appropriate team. Supporting vulnerable residents Identify residents who may need additional assistance. Arrange reasonable adjustments where appropriate. Coordinate with support services when necessary. Coordinating access to properties Schedule appointments for inspections and works. Ensure residents are informed of access requirements. Help resolve missed appointments or access issues. Monitoring resident satisfaction Carry out satisfaction surveys. Gather feedback during and after works. Report trends and recommend service improvements. Keeping accurate records Maintain records of communications, complaints, appointments, and outcomes. Prepare reports for project managers and clients. Working with project teams Liaise with site managers, contractors, customer service teams, and housing officers. Communicate resident concerns to operational teams. Help minimise disruption to residents during the project. Ensuring compliance Follow company policies and customer service standards. Comply with health and safety procedures. Support safeguarding and data protection requirements where applicable. Key skills required Excellent communication and interpersonal skills Customer service and conflict resolution Empathy and active listening Organisation and time management Problem-solving and negotiation Record-keeping and report writing IT proficiency (Microsoft Office and housing management systems) Ability to work under pressure and manage multiple priorities

I'm looking to speak to experienced Resident Liaison Officers for a minimum of 12 months work with a reputable contractor, due to commence mid July in Morecambe. The ideal candidate will have experience working within the social housing sector. The salary on offer is £18.59 per hour. Please contact Josh Wakefield on (phone number removed) to discuss this opportunity in further detail - I look forward to hearing from you.

I'm looking to speak to experienced Resident Liaison Officers for a minimum of 12 months work with a reputable contractor, due commence mid July in Wakefield. The ideal candidate will have experience working within the social housing sector. The salary on offer is £18.59 per hour. Please contact Josh Wakefield on (phone number removed) to discuss this opportunity in further detail - I look forward to hearing from you.