Resident Liaison Officer - Construction - Plymouth The Company My client operate with a dual capability, acting as both a Principal Contractor and a Specialist Subcontractor, allowing them to manage complex projects from design through to completion. The Role - RLO Due to ongoing project successes, my client are looking for a Resident Liaison Officer, you will play a vital role in maintaining positive relationships between residents, clients and site teams throughout the delivery of refurbishment and construction works. You will be the primary point of contact for residents, ensuring they are kept informed, supported and engaged throughout the project lifecycle. Key Responsibilities Act as the main point of contact for residents during construction and refurbishment works. Build and maintain positive relationships with residents and clients Keep residents informed of project schedules, progress updates and any disruptions. Manage resident enquiries, concerns and complaints, ensuring issues are resolved promptly and professionally. Conduct consultations, site visits and satisfaction surveys. About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a customer-facing role within construction, housing or property services. Excellent communication and interpersonal skills. Strong organisational and administrative abilities. This is a great opportunity to work with a growing and well-established contractor, on a perm or freelance basis. Resident Liaison Officer - Construction - Plymouth
17/08/2026
Full time
Resident Liaison Officer - Construction - Plymouth The Company My client operate with a dual capability, acting as both a Principal Contractor and a Specialist Subcontractor, allowing them to manage complex projects from design through to completion. The Role - RLO Due to ongoing project successes, my client are looking for a Resident Liaison Officer, you will play a vital role in maintaining positive relationships between residents, clients and site teams throughout the delivery of refurbishment and construction works. You will be the primary point of contact for residents, ensuring they are kept informed, supported and engaged throughout the project lifecycle. Key Responsibilities Act as the main point of contact for residents during construction and refurbishment works. Build and maintain positive relationships with residents and clients Keep residents informed of project schedules, progress updates and any disruptions. Manage resident enquiries, concerns and complaints, ensuring issues are resolved promptly and professionally. Conduct consultations, site visits and satisfaction surveys. About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a customer-facing role within construction, housing or property services. Excellent communication and interpersonal skills. Strong organisational and administrative abilities. This is a great opportunity to work with a growing and well-established contractor, on a perm or freelance basis. Resident Liaison Officer - Construction - Plymouth
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary basis (approximately 6 months) on a kitchen replacement scheme in Preston. This will start in early September and will run till approximately March 2027. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The hourly rate is 16-17ph paid via an umbrella company. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
17/08/2026
Seasonal
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary basis (approximately 6 months) on a kitchen replacement scheme in Preston. This will start in early September and will run till approximately March 2027. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The hourly rate is 16-17ph paid via an umbrella company. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Housing Officer Pay: 23.30 Umbrella / 18.39 PAYE Location: Morden, London (SM4 5BE) Working Pattern: Hybrid (3 days office/site, 2 days home working) The Role We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. Key Responsibilities Support residents with tenancy, housing, and neighbourhood-related enquiries. Carry out sign-ups, resident onboarding, and customer needs assessments. Assist with property handovers and regeneration projects. Manage and resolve customer complaints and complex cases. Provide practical support to vulnerable residents and signpost to relevant services. Coordinate responses between housing, repairs, customer service, and neighbourhood teams. Keep residents informed during service disruptions and improvement works. Organise and attend resident meetings, estate visits, and community events. Build positive relationships with residents and other stakeholders. Maintain accurate records and ensure excellent customer service standards are met. About You Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role. Strong customer service and complaint-handling skills. Experience supporting vulnerable customers and managing sensitive situations. Excellent communication and relationship-building abilities. Organised, proactive, and able to manage a varied caseload. Committed to delivering positive outcomes for residents and communities. To apply for the Housing Officer position, please submit your CV detailing your relevant experience
17/08/2026
Seasonal
Housing Officer Pay: 23.30 Umbrella / 18.39 PAYE Location: Morden, London (SM4 5BE) Working Pattern: Hybrid (3 days office/site, 2 days home working) The Role We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. Key Responsibilities Support residents with tenancy, housing, and neighbourhood-related enquiries. Carry out sign-ups, resident onboarding, and customer needs assessments. Assist with property handovers and regeneration projects. Manage and resolve customer complaints and complex cases. Provide practical support to vulnerable residents and signpost to relevant services. Coordinate responses between housing, repairs, customer service, and neighbourhood teams. Keep residents informed during service disruptions and improvement works. Organise and attend resident meetings, estate visits, and community events. Build positive relationships with residents and other stakeholders. Maintain accurate records and ensure excellent customer service standards are met. About You Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role. Strong customer service and complaint-handling skills. Experience supporting vulnerable customers and managing sensitive situations. Excellent communication and relationship-building abilities. Organised, proactive, and able to manage a varied caseload. Committed to delivering positive outcomes for residents and communities. To apply for the Housing Officer position, please submit your CV detailing your relevant experience
Job Title: Tenant Liaison Officer Location: Canterbury - Kent Overview We re looking for a confident and outgoing individual to join the Water team as a Tenant Liaison Officer This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer facing roles. You ll be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations. If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you. Duties Appointment Booking Resident Engagement Internal Home Surveys CRM and Reporting Compliance and Safety Team Collaboration Requirements / Demonstrable Experience Minimum 2 years of customer-facing experience Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions Full UK driving license A clean license is preferred, and the role involves regular travel within a defined area Access to a personal vehicle with business use insurance Essential for fieldwork (mileage allowance provided) Clear DBS check (Disclosure and Barring Service) Required due to the nature of working in residential homes Basic IT skills If you feel like you would be a good fit for this job please apply today
17/08/2026
Contract
Job Title: Tenant Liaison Officer Location: Canterbury - Kent Overview We re looking for a confident and outgoing individual to join the Water team as a Tenant Liaison Officer This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer facing roles. You ll be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations. If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you. Duties Appointment Booking Resident Engagement Internal Home Surveys CRM and Reporting Compliance and Safety Team Collaboration Requirements / Demonstrable Experience Minimum 2 years of customer-facing experience Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions Full UK driving license A clean license is preferred, and the role involves regular travel within a defined area Access to a personal vehicle with business use insurance Essential for fieldwork (mileage allowance provided) Clear DBS check (Disclosure and Barring Service) Required due to the nature of working in residential homes Basic IT skills If you feel like you would be a good fit for this job please apply today
Housing Officer (Compliance) - Part Time A part-time Housing Officer opportunity is available within a busy housing service. This temporary role is expected to run for around 6 months and would suit someone with strong housing management experience who is confident working with tenants, contractors and internal teams. Location: Norwich Rate: 23.93 (Umbrella) Hours: 16 hours per week Contract: Temporary - 6 months minimumFlexible Working Pattern: Hours can be worked across either 2 or 3 days, depending on the successful candidate's preference. Based on service needs, there is flexibility around how the hours are structured. Your New Organisation You will be joining an established housing team that provides support to residents and helps ensure properties remain safe, well-managed and compliant. The role is part-time and offers flexibility around how the weekly hours are worked. Your New Role This is a varied part-time role where you will help residents, support the wider housing team and help keep key compliance work moving. This will include supporting with EICRs, gas safety checks, property access, appointments, resident contact and general housing-related follow-up. Key duties will include: Speak with residents to arrange appointments and property access. Support compliance activity, including EICRs, gas safety checks and follow-up visits. Help resolve simple tenancy, property and housing-related queries. Keep case notes, appointments and records up to date. Work with colleagues, contractors and partner teams to make sure actions are completed. Provide a helpful and professional service to residents. What You'll Need to Succeed Essential: Previous experience in housing management, tenancy management, neighbourhoods or a similar housing role. Confident managing a varied caseload. Experience working with customers, including those with additional support needs. Good understanding of tenancy issues, safeguarding and resident engagement. Strong communication, organisation and record-keeping skills. Full UK Driving Licence. Desirable: Experience supporting compliance work such as EICRs, gas safety, property access, inspections or contractor liaison. Knowledge of social housing processes and landlord responsibilities. CIH qualification or working towards one. What You'll Get in Return Part-time hours that can fit around other commitments. Flexibility to work the 16 hours across either 2 or 3 days. Temporary 6-month assignment with a well-established housing team. Competitive umbrella rate of 23.93 per hour. A varied role where you can use your housing experience without committing to full-time hours. Supportive team environment and the chance to make a positive impact for residents. What You Need to Do Now If you're interested in this role, click 'apply now' to submit an up-to-date CV, or contact Adam Tooley at Hays Housing for a confidential discussion. Adam Tooley Recruitment Consultant - Housing Hays Specialist Recruitment D:E: Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
17/08/2026
Seasonal
Housing Officer (Compliance) - Part Time A part-time Housing Officer opportunity is available within a busy housing service. This temporary role is expected to run for around 6 months and would suit someone with strong housing management experience who is confident working with tenants, contractors and internal teams. Location: Norwich Rate: 23.93 (Umbrella) Hours: 16 hours per week Contract: Temporary - 6 months minimumFlexible Working Pattern: Hours can be worked across either 2 or 3 days, depending on the successful candidate's preference. Based on service needs, there is flexibility around how the hours are structured. Your New Organisation You will be joining an established housing team that provides support to residents and helps ensure properties remain safe, well-managed and compliant. The role is part-time and offers flexibility around how the weekly hours are worked. Your New Role This is a varied part-time role where you will help residents, support the wider housing team and help keep key compliance work moving. This will include supporting with EICRs, gas safety checks, property access, appointments, resident contact and general housing-related follow-up. Key duties will include: Speak with residents to arrange appointments and property access. Support compliance activity, including EICRs, gas safety checks and follow-up visits. Help resolve simple tenancy, property and housing-related queries. Keep case notes, appointments and records up to date. Work with colleagues, contractors and partner teams to make sure actions are completed. Provide a helpful and professional service to residents. What You'll Need to Succeed Essential: Previous experience in housing management, tenancy management, neighbourhoods or a similar housing role. Confident managing a varied caseload. Experience working with customers, including those with additional support needs. Good understanding of tenancy issues, safeguarding and resident engagement. Strong communication, organisation and record-keeping skills. Full UK Driving Licence. Desirable: Experience supporting compliance work such as EICRs, gas safety, property access, inspections or contractor liaison. Knowledge of social housing processes and landlord responsibilities. CIH qualification or working towards one. What You'll Get in Return Part-time hours that can fit around other commitments. Flexibility to work the 16 hours across either 2 or 3 days. Temporary 6-month assignment with a well-established housing team. Competitive umbrella rate of 23.93 per hour. A varied role where you can use your housing experience without committing to full-time hours. Supportive team environment and the chance to make a positive impact for residents. What You Need to Do Now If you're interested in this role, click 'apply now' to submit an up-to-date CV, or contact Adam Tooley at Hays Housing for a confidential discussion. Adam Tooley Recruitment Consultant - Housing Hays Specialist Recruitment D:E: Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Housing Officer Pay Rate: £18.39 PAYE / £23.20 Umbrella Location: Morden Job Type: 3 Month Temporary Contract (subject to change) Hours: 36 hours per week Hybrid Working: 2 days working from home / 3 days in office based in Morden We are seeking a Housing Officer to join our South London Housing team. This dynamic role involves delivering responsive services to our customers, managing various projects, and supporting potentially vulnerable customers. This position offers the opportunity to make a significant impact on our community by ensuring effective communication and fulfilling service promises to our residents. Day-to-day of the role: Participate in the sign-up and needs assessment of customers, particularly during the handover of Regeneration properties. Ensure complaints are resolved promptly and effectively. Support entire blocks of residents during service restoration periods. Organise and deliver estate events and facilitate coordination of responses to customer inquiries by working closely with the Neighbourhood Response team, Customer Service team, and Clarion Response. Regular home working is supported, with necessary attendance at offices and residents' homes as required. Required Skills & Qualifications: Proven experience in a liaison or customer service role within housing or a similar sector. Strong ability to manage multiple projects and tasks efficiently. Excellent communication and interpersonal skills, with a knack for handling potentially sensitive situations. Ability to work independently and as part of a team. Flexibility to travel across the region as needed. This post is subject to Basic Criminal Record Check Clearance. To apply for the Housing Officer position, please review the full role profile and submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
17/08/2026
Seasonal
Housing Officer Pay Rate: £18.39 PAYE / £23.20 Umbrella Location: Morden Job Type: 3 Month Temporary Contract (subject to change) Hours: 36 hours per week Hybrid Working: 2 days working from home / 3 days in office based in Morden We are seeking a Housing Officer to join our South London Housing team. This dynamic role involves delivering responsive services to our customers, managing various projects, and supporting potentially vulnerable customers. This position offers the opportunity to make a significant impact on our community by ensuring effective communication and fulfilling service promises to our residents. Day-to-day of the role: Participate in the sign-up and needs assessment of customers, particularly during the handover of Regeneration properties. Ensure complaints are resolved promptly and effectively. Support entire blocks of residents during service restoration periods. Organise and deliver estate events and facilitate coordination of responses to customer inquiries by working closely with the Neighbourhood Response team, Customer Service team, and Clarion Response. Regular home working is supported, with necessary attendance at offices and residents' homes as required. Required Skills & Qualifications: Proven experience in a liaison or customer service role within housing or a similar sector. Strong ability to manage multiple projects and tasks efficiently. Excellent communication and interpersonal skills, with a knack for handling potentially sensitive situations. Ability to work independently and as part of a team. Flexibility to travel across the region as needed. This post is subject to Basic Criminal Record Check Clearance. To apply for the Housing Officer position, please review the full role profile and submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Permanent - Full Time - 40hours We are seeking two confident and customer-focused Resident Liaison Officers to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from pre-start visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we'd love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee Assistance Programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
17/08/2026
Full time
Permanent - Full Time - 40hours We are seeking two confident and customer-focused Resident Liaison Officers to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from pre-start visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we'd love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee Assistance Programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.
Property Services Manager for housing and support residential properties across East Anglia. Covering repairs, asset management and compliance for the organisation. Client Details We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Our head office is in Bury St Edmunds, we offer flexible agile working and have properties across Norfolk and Suffolk. Originally established in 1985 as the Campaign for Single Homeless (COSH), we became Solo Housing (East Anglia) in 1996 and are a Registered Provider of Social Housing and a Registered Charity. Since our inception, we've worked tirelessly alongside trusted partner organisations, including local authorities, fellow registered providers, charities and private landlords. Together, we support single people who are facing homelessness, or at risk of losing their home. There has never been a more exciting time to join Solo. Supported by an experienced and forward-thinking Board, we are on a remarkable growth journey. From our current portfolio of around 80 homes, we are on track to grow to 130 homes in the next six months and to own at least 424 homes by March 2031. As we expand, our colleagues are empowered to challenge, innovate and influence the direction of the organisation. Every role has the opportunity to shape our services, drive improvement and help create lasting change for people. Description Responsible for 80 residential units across East Anglia. Housing and supported living. Management of the repairs, asset management and compliance for the portfolio. Line management of a team of 3 including a Building Surveyor, Property Officer and Compliance Co-ordinator. Reporting into the Head of Housing & Support. Management and procurement of external contractors. Liaison with landlords and leases. Budget management. Strategic planning. Profile Commutable distance of East Anglia. Similar experience operating within the social housing sector. High level of knowledge and experience of contract management. Proven track record in delivering property repairs and asset management services. Strong knowledge of housing compliance regulations including gas, electrics, fire safety, asbestos and legionella. Job Offer 45,000 salary 6% employer pension contribution Hybrid agile working 28 days leave + bank holidays Career progression opportunities Health care Training and development
14/08/2026
Full time
Property Services Manager for housing and support residential properties across East Anglia. Covering repairs, asset management and compliance for the organisation. Client Details We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Our head office is in Bury St Edmunds, we offer flexible agile working and have properties across Norfolk and Suffolk. Originally established in 1985 as the Campaign for Single Homeless (COSH), we became Solo Housing (East Anglia) in 1996 and are a Registered Provider of Social Housing and a Registered Charity. Since our inception, we've worked tirelessly alongside trusted partner organisations, including local authorities, fellow registered providers, charities and private landlords. Together, we support single people who are facing homelessness, or at risk of losing their home. There has never been a more exciting time to join Solo. Supported by an experienced and forward-thinking Board, we are on a remarkable growth journey. From our current portfolio of around 80 homes, we are on track to grow to 130 homes in the next six months and to own at least 424 homes by March 2031. As we expand, our colleagues are empowered to challenge, innovate and influence the direction of the organisation. Every role has the opportunity to shape our services, drive improvement and help create lasting change for people. Description Responsible for 80 residential units across East Anglia. Housing and supported living. Management of the repairs, asset management and compliance for the portfolio. Line management of a team of 3 including a Building Surveyor, Property Officer and Compliance Co-ordinator. Reporting into the Head of Housing & Support. Management and procurement of external contractors. Liaison with landlords and leases. Budget management. Strategic planning. Profile Commutable distance of East Anglia. Similar experience operating within the social housing sector. High level of knowledge and experience of contract management. Proven track record in delivering property repairs and asset management services. Strong knowledge of housing compliance regulations including gas, electrics, fire safety, asbestos and legionella. Job Offer 45,000 salary 6% employer pension contribution Hybrid agile working 28 days leave + bank holidays Career progression opportunities Health care Training and development
Resident Liaison Officer - Regional Main Contractor Location: Brighton, East Sussex Resident Liaison Officer - Regional Main Contractor Location: Brighton, East Sussex Projects: 2 live projects Employment Type: Full-time The Opportunity Hill McGlynn are currently working with a successful and well-established regional main contractor who are looking to appoint an experienced Resident Liaison Officer to support the delivery of two projects in Brighton. Our client delivers a diverse range of construction projects across new build, design and build, and refurbishment, with a strong reputation for quality, professionalism and customer service. This is an excellent opportunity for an experienced Resident Liaison Officer to join an established contractor and play a key role in maintaining positive relationships between the project teams, residents, clients and wider stakeholders. The Role As Resident Liaison Officer, you will act as a key point of contact for residents throughout the construction process, ensuring they are kept fully informed and supported while works are taking place. You will be responsible for managing communication across two Brighton-based projects, working closely with site and project teams to minimise disruption and ensure residents receive a consistently high level of service. Key responsibilities will include: Acting as the main point of contact for residents throughout the projects. Building and maintaining positive relationships with residents, clients and stakeholders. Keeping residents informed of upcoming works, programmes, access requirements and potential disruption. Providing clear and timely communication regarding project activities and progress. Carrying out regular resident visits and maintaining accurate records of communication. Responding professionally to resident enquiries, concerns and complaints. Working closely with Site Managers, Project Managers and the wider construction team to resolve issues. Managing resident expectations and ensuring concerns are escalated and addressed appropriately. Issuing newsletters, letters and other project communications as required. Supporting consultation meetings and resident engagement activities. Assisting with access arrangements where required. Monitoring resident feedback and ensuring relevant information is communicated to the project team. Ensuring all resident liaison activities are recorded and managed in accordance with company procedures. About You We are looking for a confident, approachable and highly organised Resident Liaison Officer with experience working within a construction or refurbishment environment. You will ideally have: Previous experience in a Resident Liaison, Tenant Liaison, Customer Liaison or similar role. Experience working within the construction, housing, refurbishment or property sectors. Excellent communication and interpersonal skills. The confidence to deal with residents, clients and stakeholders at all levels. Strong organisational and administrative skills. The ability to manage multiple projects and competing priorities. A professional, empathetic and solutions-focused approach. The ability to handle sensitive situations and complaints calmly and professionally. Good IT and written communication skills. A full UK driving licence is desirable due to the nature of the role. What's on Offer? The opportunity to join a successful and established regional main contractor. Responsibility across two projects in Brighton. A varied role with significant interaction with residents, clients and project teams. A supportive and collaborative working environment. Long-term career development opportunities. The opportunity to play a key role in the successful delivery of refurbishment and construction projects. Interested? If you're an experienced Resident Liaison Officer looking for your next opportunity with a successful regional main contractor, Hill McGlynn would like to hear from you. Apply today to discuss the role in more detail and find out more about the company, projects and career opportunities available.
14/08/2026
Full time
Resident Liaison Officer - Regional Main Contractor Location: Brighton, East Sussex Resident Liaison Officer - Regional Main Contractor Location: Brighton, East Sussex Projects: 2 live projects Employment Type: Full-time The Opportunity Hill McGlynn are currently working with a successful and well-established regional main contractor who are looking to appoint an experienced Resident Liaison Officer to support the delivery of two projects in Brighton. Our client delivers a diverse range of construction projects across new build, design and build, and refurbishment, with a strong reputation for quality, professionalism and customer service. This is an excellent opportunity for an experienced Resident Liaison Officer to join an established contractor and play a key role in maintaining positive relationships between the project teams, residents, clients and wider stakeholders. The Role As Resident Liaison Officer, you will act as a key point of contact for residents throughout the construction process, ensuring they are kept fully informed and supported while works are taking place. You will be responsible for managing communication across two Brighton-based projects, working closely with site and project teams to minimise disruption and ensure residents receive a consistently high level of service. Key responsibilities will include: Acting as the main point of contact for residents throughout the projects. Building and maintaining positive relationships with residents, clients and stakeholders. Keeping residents informed of upcoming works, programmes, access requirements and potential disruption. Providing clear and timely communication regarding project activities and progress. Carrying out regular resident visits and maintaining accurate records of communication. Responding professionally to resident enquiries, concerns and complaints. Working closely with Site Managers, Project Managers and the wider construction team to resolve issues. Managing resident expectations and ensuring concerns are escalated and addressed appropriately. Issuing newsletters, letters and other project communications as required. Supporting consultation meetings and resident engagement activities. Assisting with access arrangements where required. Monitoring resident feedback and ensuring relevant information is communicated to the project team. Ensuring all resident liaison activities are recorded and managed in accordance with company procedures. About You We are looking for a confident, approachable and highly organised Resident Liaison Officer with experience working within a construction or refurbishment environment. You will ideally have: Previous experience in a Resident Liaison, Tenant Liaison, Customer Liaison or similar role. Experience working within the construction, housing, refurbishment or property sectors. Excellent communication and interpersonal skills. The confidence to deal with residents, clients and stakeholders at all levels. Strong organisational and administrative skills. The ability to manage multiple projects and competing priorities. A professional, empathetic and solutions-focused approach. The ability to handle sensitive situations and complaints calmly and professionally. Good IT and written communication skills. A full UK driving licence is desirable due to the nature of the role. What's on Offer? The opportunity to join a successful and established regional main contractor. Responsibility across two projects in Brighton. A varied role with significant interaction with residents, clients and project teams. A supportive and collaborative working environment. Long-term career development opportunities. The opportunity to play a key role in the successful delivery of refurbishment and construction projects. Interested? If you're an experienced Resident Liaison Officer looking for your next opportunity with a successful regional main contractor, Hill McGlynn would like to hear from you. Apply today to discuss the role in more detail and find out more about the company, projects and career opportunities available.
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. We're looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you'll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You'll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You As a Resident Liaison Office, you will have: Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. Full UK driving licence (essential). What We Offer Up to £34,000 per annum Company vehicle + fuel card (business use) or car allowence Pension scheme and life assurance 25 days' holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
14/08/2026
Full time
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. We're looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you'll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You'll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You As a Resident Liaison Office, you will have: Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. Full UK driving licence (essential). What We Offer Up to £34,000 per annum Company vehicle + fuel card (business use) or car allowence Pension scheme and life assurance 25 days' holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Housing Officer (Compliance) - Part Time A part-time Housing Officer opportunity is available within a busy housing service. This temporary role is expected to run for around 6 months and would suit someone with strong housing management experience who is confident working with tenants, contractors and internal teams. Location: Norwich Rate: 23.93 (Umbrella) Hours: 16 hours per week Contract: Temporary - 6 months minimumFlexible Working Pattern: Hours can be worked across either 2 or 3 days, depending on the successful candidate's preference. Based on service needs, there is flexibility around how the hours are structured. Your New Organisation You will be joining an established housing team that provides support to residents and helps ensure properties remain safe, well-managed and compliant. The role is part-time and offers flexibility around how the weekly hours are worked. Your New Role This is a varied part-time role where you will help residents, support the wider housing team and help keep key compliance work moving. This will include supporting with EICRs, gas safety checks, property access, appointments, resident contact and general housing-related follow-up. Key duties will include: Speak with residents to arrange appointments and property access. Support compliance activity, including EICRs, gas safety checks and follow-up visits. Help resolve simple tenancy, property and housing-related queries. Keep case notes, appointments and records up to date. Work with colleagues, contractors and partner teams to make sure actions are completed. Provide a helpful and professional service to residents. What You'll Need to Succeed Essential: Previous experience in housing management, tenancy management, neighbourhoods or a similar housing role. Confident managing a varied caseload. Experience working with customers, including those with additional support needs. Good understanding of tenancy issues, safeguarding and resident engagement. Strong communication, organisation and record-keeping skills. Full UK Driving Licence. Desirable: Experience supporting compliance work such as EICRs, gas safety, property access, inspections or contractor liaison. Knowledge of social housing processes and landlord responsibilities. CIH qualification or working towards one. What You'll Get in Return Part-time hours that can fit around other commitments. Flexibility to work the 16 hours across either 2 or 3 days. Temporary 6-month assignment with a well-established housing team. Competitive umbrella rate of 23.93 per hour. A varied role where you can use your housing experience without committing to full-time hours. Supportive team environment and the chance to make a positive impact for residents. What You Need to Do Now If you're interested in this role, click 'apply now' to submit an up-to-date CV, or contact Adam Tooley at Hays Housing for a confidential discussion. Adam Tooley Recruitment Consultant - Housing Hays Specialist Recruitment D:(phone number removed)E: Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
13/08/2026
Seasonal
Housing Officer (Compliance) - Part Time A part-time Housing Officer opportunity is available within a busy housing service. This temporary role is expected to run for around 6 months and would suit someone with strong housing management experience who is confident working with tenants, contractors and internal teams. Location: Norwich Rate: 23.93 (Umbrella) Hours: 16 hours per week Contract: Temporary - 6 months minimumFlexible Working Pattern: Hours can be worked across either 2 or 3 days, depending on the successful candidate's preference. Based on service needs, there is flexibility around how the hours are structured. Your New Organisation You will be joining an established housing team that provides support to residents and helps ensure properties remain safe, well-managed and compliant. The role is part-time and offers flexibility around how the weekly hours are worked. Your New Role This is a varied part-time role where you will help residents, support the wider housing team and help keep key compliance work moving. This will include supporting with EICRs, gas safety checks, property access, appointments, resident contact and general housing-related follow-up. Key duties will include: Speak with residents to arrange appointments and property access. Support compliance activity, including EICRs, gas safety checks and follow-up visits. Help resolve simple tenancy, property and housing-related queries. Keep case notes, appointments and records up to date. Work with colleagues, contractors and partner teams to make sure actions are completed. Provide a helpful and professional service to residents. What You'll Need to Succeed Essential: Previous experience in housing management, tenancy management, neighbourhoods or a similar housing role. Confident managing a varied caseload. Experience working with customers, including those with additional support needs. Good understanding of tenancy issues, safeguarding and resident engagement. Strong communication, organisation and record-keeping skills. Full UK Driving Licence. Desirable: Experience supporting compliance work such as EICRs, gas safety, property access, inspections or contractor liaison. Knowledge of social housing processes and landlord responsibilities. CIH qualification or working towards one. What You'll Get in Return Part-time hours that can fit around other commitments. Flexibility to work the 16 hours across either 2 or 3 days. Temporary 6-month assignment with a well-established housing team. Competitive umbrella rate of 23.93 per hour. A varied role where you can use your housing experience without committing to full-time hours. Supportive team environment and the chance to make a positive impact for residents. What You Need to Do Now If you're interested in this role, click 'apply now' to submit an up-to-date CV, or contact Adam Tooley at Hays Housing for a confidential discussion. Adam Tooley Recruitment Consultant - Housing Hays Specialist Recruitment D:(phone number removed)E: Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you an experienced Customer Liaison Officer with strong communication skills and the confidence to manage challenging situations? We re recruiting for a Customer Liaison Officer to join a busy, customer-focused contract covering Chester and Stoke-on-Trent. This is a temporary, field-based position until December, working directly with customers, contractors and internal teams to maintain clear communication and ensure a positive customer experience. The Role As the Customer Liaison Officer, you will: Act as the main point of contact for customers throughout ongoing works and projects. Keep customers informed, managing expectations and providing regular updates. Handle sensitive or complex situations professionally and empathetically. Liaise with customers, contractors and internal teams to resolve issues. Maintain accurate records, reports and customer information. Travel between locations across the contract as required. About You To be successful as the Customer Liaison Officer, you ll have: Previous experience in a customer liaison, resident liaison or customer-facing role. Excellent communication and interpersonal skills. Confidence managing complaints, sensitive situations and challenging conversations. Strong organisation and record-keeping skills. Good Microsoft Office knowledge. A full UK driving licence and access to your own vehicle. What s in it for You? £18.77 per hour Temporary contract until December Immediate start available Monday-Friday, 8:00am-4:30pm Mileage reimbursed at 14p per mile Varied, field-based role Opportunity to work across multiple locations and projects Location: Field-based, covering Chester and Stoke-on-Trent. Apply Now If you re an experienced Customer Liaison Officer looking for an immediate-start opportunity, we d love to hear from you. Click Apply Now to submit your CV or contact Caitlin Catterson for a confidential discussion. Apply today to secure your next Customer Liaison Officer opportunity.
13/08/2026
Seasonal
Are you an experienced Customer Liaison Officer with strong communication skills and the confidence to manage challenging situations? We re recruiting for a Customer Liaison Officer to join a busy, customer-focused contract covering Chester and Stoke-on-Trent. This is a temporary, field-based position until December, working directly with customers, contractors and internal teams to maintain clear communication and ensure a positive customer experience. The Role As the Customer Liaison Officer, you will: Act as the main point of contact for customers throughout ongoing works and projects. Keep customers informed, managing expectations and providing regular updates. Handle sensitive or complex situations professionally and empathetically. Liaise with customers, contractors and internal teams to resolve issues. Maintain accurate records, reports and customer information. Travel between locations across the contract as required. About You To be successful as the Customer Liaison Officer, you ll have: Previous experience in a customer liaison, resident liaison or customer-facing role. Excellent communication and interpersonal skills. Confidence managing complaints, sensitive situations and challenging conversations. Strong organisation and record-keeping skills. Good Microsoft Office knowledge. A full UK driving licence and access to your own vehicle. What s in it for You? £18.77 per hour Temporary contract until December Immediate start available Monday-Friday, 8:00am-4:30pm Mileage reimbursed at 14p per mile Varied, field-based role Opportunity to work across multiple locations and projects Location: Field-based, covering Chester and Stoke-on-Trent. Apply Now If you re an experienced Customer Liaison Officer looking for an immediate-start opportunity, we d love to hear from you. Click Apply Now to submit your CV or contact Caitlin Catterson for a confidential discussion. Apply today to secure your next Customer Liaison Officer opportunity.
Resident Liaison Officer Location: Stevenage Duration: Long-term contract 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: Construction We are currently recruiting for an experienced Construction Resident Liaison Officer to join an established construction company working on a major long-term contract in Stevenage. This is a fantastic opportunity for someone looking for stability, as the successful candidate will be working for one company on one major contract, with the project expected to run for three years. You will be based on the construction site five days a week, working from the site office and acting as a key link between the construction team, residents and the local community. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents throughout the duration of the project. You will ensure residents are kept fully informed of the works and will act as their main point of contact for any queries, concerns or issues. Your duties will include: Acting as the main point of contact for residents affected by the works. Keeping residents informed about upcoming works, timescales and potential disruption. Responding to queries, concerns and complaints professionally and efficiently. Building and maintaining strong relationships with residents and the local community. Working closely with the site management and construction teams to resolve issues. Carrying out regular resident communications and engagement activities. Keeping accurate records of enquiries, complaints and actions. Ensuring residents receive clear and timely information throughout the project. Helping to minimise disruption and maintain excellent relationships between the company and the local community. About You The ideal candidate will have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer, Community Liaison Officer or in a similar position. Experience within the construction, housing or property sector. Excellent communication and interpersonal skills. A confident, approachable and professional manner. Experience dealing with residents, customers or members of the public. The ability to handle complaints and difficult situations calmly and professionally. Strong organisational and administrative skills. Good IT and written communication skills. The ability to work as part of a busy site team. Why Apply? 3 year long-term opportunity Work on one major contract for a client, providing excellent continuity and stability Monday to Friday, 5 days per week on site Based from the site office in Stevenage Opportunity to become an integral part of a long-term project team If you are an experienced Construction Resident Liaison Officer looking for a secure, long-term opportunity with an established construction company, this could be an excellent next step. Apply now with your CV to be considered for this long-term position in Stevenage.
13/08/2026
Seasonal
Resident Liaison Officer Location: Stevenage Duration: Long-term contract 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: Construction We are currently recruiting for an experienced Construction Resident Liaison Officer to join an established construction company working on a major long-term contract in Stevenage. This is a fantastic opportunity for someone looking for stability, as the successful candidate will be working for one company on one major contract, with the project expected to run for three years. You will be based on the construction site five days a week, working from the site office and acting as a key link between the construction team, residents and the local community. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents throughout the duration of the project. You will ensure residents are kept fully informed of the works and will act as their main point of contact for any queries, concerns or issues. Your duties will include: Acting as the main point of contact for residents affected by the works. Keeping residents informed about upcoming works, timescales and potential disruption. Responding to queries, concerns and complaints professionally and efficiently. Building and maintaining strong relationships with residents and the local community. Working closely with the site management and construction teams to resolve issues. Carrying out regular resident communications and engagement activities. Keeping accurate records of enquiries, complaints and actions. Ensuring residents receive clear and timely information throughout the project. Helping to minimise disruption and maintain excellent relationships between the company and the local community. About You The ideal candidate will have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer, Community Liaison Officer or in a similar position. Experience within the construction, housing or property sector. Excellent communication and interpersonal skills. A confident, approachable and professional manner. Experience dealing with residents, customers or members of the public. The ability to handle complaints and difficult situations calmly and professionally. Strong organisational and administrative skills. Good IT and written communication skills. The ability to work as part of a busy site team. Why Apply? 3 year long-term opportunity Work on one major contract for a client, providing excellent continuity and stability Monday to Friday, 5 days per week on site Based from the site office in Stevenage Opportunity to become an integral part of a long-term project team If you are an experienced Construction Resident Liaison Officer looking for a secure, long-term opportunity with an established construction company, this could be an excellent next step. Apply now with your CV to be considered for this long-term position in Stevenage.
Resident Liaison Officer Location: London Job Type: Permanent Salary: Competitive We are working with a growing construction business specialising in cladding remediation projects , who are looking to appoint a Resident Liaison Officer on a permanent basis. This is a great opportunity to join a growing business with a friendly and supportive working environment, where you will play an important role in maintaining strong relationships with residents throughout live construction projects. The Role As a Resident Liaison Officer, you will act as the main point of contact for residents, keeping them informed throughout the works and helping to ensure projects run smoothly. Key responsibilities will include: Acting as the main point of contact for residents throughout the project Keeping residents informed about upcoming works, access requirements and programme changes Carrying out resident visits and maintaining regular communication Dealing with queries, concerns and complaints in a professional manner Liaising with site teams, subcontractors and management to resolve issues Supporting residents who may be affected by the works Maintaining accurate records of resident communication and enquiries Assisting with newsletters, notices and other resident communications Building positive relationships with residents and ensuring a high level of customer service About You The ideal candidate will have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer or similar role Experience working within construction, refurbishment or social housing would be advantageous Excellent communication and interpersonal skills A professional and approachable manner Strong organisational and administrative skills The ability to deal with difficult situations calmly and professionally Good attention to detail and accurate record keeping A proactive approach and the ability to work closely with site teams This is a great opportunity to join a growing business specialising in cladding remediation , offering a permanent position within a friendly team and the opportunity to develop with the company. If this permanent postition is of interest, please reach out directly to Charles Howe of Tradeline Recruitment.
12/08/2026
Full time
Resident Liaison Officer Location: London Job Type: Permanent Salary: Competitive We are working with a growing construction business specialising in cladding remediation projects , who are looking to appoint a Resident Liaison Officer on a permanent basis. This is a great opportunity to join a growing business with a friendly and supportive working environment, where you will play an important role in maintaining strong relationships with residents throughout live construction projects. The Role As a Resident Liaison Officer, you will act as the main point of contact for residents, keeping them informed throughout the works and helping to ensure projects run smoothly. Key responsibilities will include: Acting as the main point of contact for residents throughout the project Keeping residents informed about upcoming works, access requirements and programme changes Carrying out resident visits and maintaining regular communication Dealing with queries, concerns and complaints in a professional manner Liaising with site teams, subcontractors and management to resolve issues Supporting residents who may be affected by the works Maintaining accurate records of resident communication and enquiries Assisting with newsletters, notices and other resident communications Building positive relationships with residents and ensuring a high level of customer service About You The ideal candidate will have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer or similar role Experience working within construction, refurbishment or social housing would be advantageous Excellent communication and interpersonal skills A professional and approachable manner Strong organisational and administrative skills The ability to deal with difficult situations calmly and professionally Good attention to detail and accurate record keeping A proactive approach and the ability to work closely with site teams This is a great opportunity to join a growing business specialising in cladding remediation , offering a permanent position within a friendly team and the opportunity to develop with the company. If this permanent postition is of interest, please reach out directly to Charles Howe of Tradeline Recruitment.
Resident Liaison Officer (RLO) Retrofit & Energy Efficiency Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing EWI & Heat Pumps Job Title: Resident Liaison Officer (RLO) Home Energy Improvements Location: Cambridge, Ely, and Surrounding Areas Pay Rate: £17.32 per hour (PAYE) OR £23.00 per hour (Umbrella) Contract Type: Temporary (Immediate / September Start, with a strong view to a long-term position) Hours: Full-Time, Monday to Friday (Standard Day Shift) Mandatory Requirements: Full UK Driving Licence & Personal Vehicle, Social Housing / RLO Experience Are you an empathetic, customer-focused Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for a long-term opportunity across Cambridge and Ely We are urgently recruiting a compassionate and organised Resident Liaison Officer to join a high-profile home energy efficiency retrofit scheme starting this September. Working across live residential properties, you will be the primary face-to-face point of contact for tenants during major green energy upgrades, including External Wall Insulation (EWI), Air Source Heat Pumps (ASHP), and PV Solar Panel installations. This is a fantastic, long-term opportunity to join a supportive project team delivering essential works that improve residents' living conditions, energy efficiency, and home comfort. What We Offer Flexible Pay Rates: Earn £17.32 per hour (PAYE) or £23.00 per hour (Umbrella) with reliable weekly pay. Long-Term Career Potential: Temporary role starting in September with a strong view to long-term continuity. Meaningful Work: Play a crucial role in delivering sustainability and decarbonisation upgrades to local communities. Supportive Environment: Work alongside an experienced project team in a collaborative site structure. Key Responsibilities: Resident Communication: Act as the primary liaison for tenants, providing clear, timely, and consistent updates regarding project timelines, work schedules, and potential disruptions. Property Access & Coordination: Facilitate property access for tradespeople and sub-contractors, coordinating survey and installation appointments to ensure smooth operational delivery. Issue & Complaint Resolution: Address tenant queries, concerns, and complaints with empathy, patience, and professional problem-solving. Project Administration: Maintain accurate resident communication logs, update property access records, and assist with pre-work surveys and handover documentation. Candidate Profile & Requirements: Proven Experience: Demonstrable history as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or similar customer-facing role within social housing, property maintenance, or construction. Retrofit Knowledge: Prior experience working on energy retrofit, EWI, or home improvement schemes is highly desirable. Communication & Empathy: Exceptional interpersonal skills with the ability to build rapport with diverse residents and resolve difficult situations calmly. Mobility: Must hold a Full UK Driving Licence and have access to a personal vehicle for daily travel across Cambridge, Ely, and the surrounding patch. Organisation: Strong administrative, record-keeping, and time-management capabilities. How to Apply: If you are a skilled, compassionate Resident Liaison Officer ready for your next project across Cambridge and Ely, click APPLY NOW with your updated CV for immediate consideration.
12/08/2026
Full time
Resident Liaison Officer (RLO) Retrofit & Energy Efficiency Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing EWI & Heat Pumps Job Title: Resident Liaison Officer (RLO) Home Energy Improvements Location: Cambridge, Ely, and Surrounding Areas Pay Rate: £17.32 per hour (PAYE) OR £23.00 per hour (Umbrella) Contract Type: Temporary (Immediate / September Start, with a strong view to a long-term position) Hours: Full-Time, Monday to Friday (Standard Day Shift) Mandatory Requirements: Full UK Driving Licence & Personal Vehicle, Social Housing / RLO Experience Are you an empathetic, customer-focused Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for a long-term opportunity across Cambridge and Ely We are urgently recruiting a compassionate and organised Resident Liaison Officer to join a high-profile home energy efficiency retrofit scheme starting this September. Working across live residential properties, you will be the primary face-to-face point of contact for tenants during major green energy upgrades, including External Wall Insulation (EWI), Air Source Heat Pumps (ASHP), and PV Solar Panel installations. This is a fantastic, long-term opportunity to join a supportive project team delivering essential works that improve residents' living conditions, energy efficiency, and home comfort. What We Offer Flexible Pay Rates: Earn £17.32 per hour (PAYE) or £23.00 per hour (Umbrella) with reliable weekly pay. Long-Term Career Potential: Temporary role starting in September with a strong view to long-term continuity. Meaningful Work: Play a crucial role in delivering sustainability and decarbonisation upgrades to local communities. Supportive Environment: Work alongside an experienced project team in a collaborative site structure. Key Responsibilities: Resident Communication: Act as the primary liaison for tenants, providing clear, timely, and consistent updates regarding project timelines, work schedules, and potential disruptions. Property Access & Coordination: Facilitate property access for tradespeople and sub-contractors, coordinating survey and installation appointments to ensure smooth operational delivery. Issue & Complaint Resolution: Address tenant queries, concerns, and complaints with empathy, patience, and professional problem-solving. Project Administration: Maintain accurate resident communication logs, update property access records, and assist with pre-work surveys and handover documentation. Candidate Profile & Requirements: Proven Experience: Demonstrable history as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or similar customer-facing role within social housing, property maintenance, or construction. Retrofit Knowledge: Prior experience working on energy retrofit, EWI, or home improvement schemes is highly desirable. Communication & Empathy: Exceptional interpersonal skills with the ability to build rapport with diverse residents and resolve difficult situations calmly. Mobility: Must hold a Full UK Driving Licence and have access to a personal vehicle for daily travel across Cambridge, Ely, and the surrounding patch. Organisation: Strong administrative, record-keeping, and time-management capabilities. How to Apply: If you are a skilled, compassionate Resident Liaison Officer ready for your next project across Cambridge and Ely, click APPLY NOW with your updated CV for immediate consideration.
We are looking for an experienced Resident Liaison Officer to join a housing and property services team working across the Cheltenham area. As a Resident Liaison Officer , you'll act as the key link between residents, the client and the project team, ensuring residents are kept informed and supported throughout works. What we offer 24 per hour Umbrella Temp-to-perm opportunity for the right candidate Full-time position Work across Cheltenham and surrounding areas Regular site visits and client liaison The role Liaise with residents before, during and after works Attend site visits and communicate with residents and contractors Build positive relationships with residents and clients Keep residents updated on programmes, access and progress Resolve queries and concerns professionally Work closely with the wider project team to ensure smooth delivery This Resident Liaison Officer role is ideal for someone with strong communication skills and experience working within housing, construction, maintenance or property services. If you're an experienced Resident Liaison Officer looking for a new opportunity with the potential to become permanent, send us your updated CV. Location: Cheltenham and surrounding areas Rate: 24 per hour Umbrella (other pay types available) Type: Temporary to Permanent Role: Resident Liaison Officer
12/08/2026
Contract
We are looking for an experienced Resident Liaison Officer to join a housing and property services team working across the Cheltenham area. As a Resident Liaison Officer , you'll act as the key link between residents, the client and the project team, ensuring residents are kept informed and supported throughout works. What we offer 24 per hour Umbrella Temp-to-perm opportunity for the right candidate Full-time position Work across Cheltenham and surrounding areas Regular site visits and client liaison The role Liaise with residents before, during and after works Attend site visits and communicate with residents and contractors Build positive relationships with residents and clients Keep residents updated on programmes, access and progress Resolve queries and concerns professionally Work closely with the wider project team to ensure smooth delivery This Resident Liaison Officer role is ideal for someone with strong communication skills and experience working within housing, construction, maintenance or property services. If you're an experienced Resident Liaison Officer looking for a new opportunity with the potential to become permanent, send us your updated CV. Location: Cheltenham and surrounding areas Rate: 24 per hour Umbrella (other pay types available) Type: Temporary to Permanent Role: Resident Liaison Officer
4Recruitment Services are seeking a Resident Liaison & Safety Officer for our clientbased in Dorking, Surrey. Our client provides retirement housing for people over the age of 55. You will be required to: Ensure the safety and security of the property. Ensure all health & safety, safeguarding and fire management concerns are reported immediately, and monitored as required. Arrange signing up and viewing with new potential residents Dealing wIth any with anti social behaviour. This role is perfect for someone with facilities management experience who is committed to ensuring the safety, security, and well-being of residents in sheltered housing. DUTIES AND RESPONSIBILITIES INCLUDE: To be a key-holder for the building and ensure security of the communal areas and facilities To be the first point of contact and manage access to the building for residents, contractors and visitors Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment Allow access to utility companies for essential maintenance and servicing of equipment Manage and monitor the laundry facilities & communal areas Monitor and facilitate resolution of complaints relating to communal areas and facilities Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment Monitor and advise tenants on the management of their rent accounts and arrears Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues Raise repairs, facilitate access and guidance to the affected areas for contractors Complete water testing in communal areas Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors Manage or provide gritting at the property in line with the service gritting plan as required Carry out health and safety inspections of the building and record the outcomes in line with service standards Monitoring accidents, incidents and near misses in line with the clients health and safety procedures ESSENTIAL REQUIREMENTS INCLUDE: Facilities management experience Excellent customer services skills Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements Knowledge and understanding of the housing/building management sector Understanding or experience of health and safety issues and management Must have be able to drive & have car business insurance Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
12/08/2026
Contract
4Recruitment Services are seeking a Resident Liaison & Safety Officer for our clientbased in Dorking, Surrey. Our client provides retirement housing for people over the age of 55. You will be required to: Ensure the safety and security of the property. Ensure all health & safety, safeguarding and fire management concerns are reported immediately, and monitored as required. Arrange signing up and viewing with new potential residents Dealing wIth any with anti social behaviour. This role is perfect for someone with facilities management experience who is committed to ensuring the safety, security, and well-being of residents in sheltered housing. DUTIES AND RESPONSIBILITIES INCLUDE: To be a key-holder for the building and ensure security of the communal areas and facilities To be the first point of contact and manage access to the building for residents, contractors and visitors Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment Allow access to utility companies for essential maintenance and servicing of equipment Manage and monitor the laundry facilities & communal areas Monitor and facilitate resolution of complaints relating to communal areas and facilities Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment Monitor and advise tenants on the management of their rent accounts and arrears Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues Raise repairs, facilitate access and guidance to the affected areas for contractors Complete water testing in communal areas Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors Manage or provide gritting at the property in line with the service gritting plan as required Carry out health and safety inspections of the building and record the outcomes in line with service standards Monitoring accidents, incidents and near misses in line with the clients health and safety procedures ESSENTIAL REQUIREMENTS INCLUDE: Facilities management experience Excellent customer services skills Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements Knowledge and understanding of the housing/building management sector Understanding or experience of health and safety issues and management Must have be able to drive & have car business insurance Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Harrow. This is a retrofit scheme including EWI, Ventilation work to tenanted properties. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 30-34k plus 3k car allowance and mileage plus other benefits including 10% discretionary company bonus at Christmas. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
12/08/2026
Full time
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Harrow. This is a retrofit scheme including EWI, Ventilation work to tenanted properties. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is 30-34k plus 3k car allowance and mileage plus other benefits including 10% discretionary company bonus at Christmas. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
I'm looking to speak to experienced Resident Liaison Officers for up to 3 years work with a reputable contractor, due to commence asap in Whitehaven, Cumbria. The ideal candidate will have experience working within the social housing sector. The salary on offer is £18.59 per hour, with the possibility of a permanent contract to follow. Please contact Josh Wakefield on (phone number removed) to discuss this opportunity in further detail - I look forward to hearing from you.
12/08/2026
Contract
I'm looking to speak to experienced Resident Liaison Officers for up to 3 years work with a reputable contractor, due to commence asap in Whitehaven, Cumbria. The ideal candidate will have experience working within the social housing sector. The salary on offer is £18.59 per hour, with the possibility of a permanent contract to follow. Please contact Josh Wakefield on (phone number removed) to discuss this opportunity in further detail - I look forward to hearing from you.
Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Southampton covering areas of Bournemouth, Winchester. Possibly Isle of White. Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
12/08/2026
Contract
Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Southampton covering areas of Bournemouth, Winchester. Possibly Isle of White. Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
