Resident Liaison Officer

Resident Liaison Officer

Location: Sunderland (site-based with travel)
Contract: Temp-to-Perm
Hours: Monday-Friday 8:00am-4:30pm
Salary: 30,000- 32,000
Start: ASAP (subject to notice)

The Role
We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person.

You'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach.

This position involves travel between sites, so you must have a full UK driving licence.

Key Responsibilities

Lead resident and community engagement activities and build strong local relationships
Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits)
Act as the main point of contact for resident queries, concerns and feedback
Coordinate access arrangements and appointments to support delivery teams
Resolve access/resident-related issues quickly, escalating where appropriate
Maintain accurate records of communications, access agreements, actions and outcomes

Essential Requirements

Experience in a resident-facing/face-to-face customer service role
Able to handle sensitive situations with empathy, professionalism and resilience
Strong communication and negotiation skills
Good IT skills (Microsoft Office)
Full UK driving licence

Desirable Experience

Previous experience as a Resident/Tenant/Customer Liaison Officer
Experience within social housing and/or planned works/retrofit programmes

Interested?

If you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you.
Apply with your up-to-date CV or call Jess on (phone number removed).

RLO, TLO, CLO, Resident Liaison, Tennant Liaison, Sunderland, North East, Retrofit, Property Services