45 jobs found

Our client is a well run Blue Chip Construction contractor whom are contracted to provide responsive maintenance and void property works and maintenance on a 10 year framework in the Midlands Area. We are seeking an IT literate and car driving RLO to complement our growing team. Your key responsibilities as an RLO are to ensure that the tenants are updated for all planned work, queries are dealt with in a timely manner and complaints are investigated and findings shared. You will also help the office team dealing with emails and queries Being a key member of the team, you must be proactive in communicating with colleagues to understand work requirements and then keeping the client and tenants up to date with work planned and work in progress. KEY RESPONSIBILITIES Be the first point of contact for job queries and ensure that they are actioned in a timely manner Communicate with all stakeholders for planned and larger works and when work will impact building users in a communal area Responsible for managing and resolving difficulties and complaints regarding the works by liaising and negotiating with all parties with a view to expedient and effective resolution including meeting tenants and clients Raising any concerns with the Contract Manager so that proactive plans are made Support the office team during peaks in demand with emails and general queries Ensure residents are kept informed of all works to be carried out and updated with ongoing progress and changes/adaptions with effective and prompt communication i.e. visits and letters. Follow up with aftercare service to ensure the works are carried out promptly and efficiently Organise Consultation Evenings with tenant groups, record attendees and take minutes of meetings Support and plan social value events within the community Support improvement projects to improve the service delivery to our clients. Please note general areas covered include Sandwell, Tipton, Dudley and surrounds. This a genuine long term opportunity with a fantastic team to work with on a day to day basis. RG Setsquare is acting as an Employment Business in relation to this vacancy.

Senior Contract Manager - Social Housing Refurbishment Externals Ealing 75K - 85K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based Ealing. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 85K + Car/Allowance + Benefits.

Job Advert: Resident Liaison Officer (RLO) - External Works Position: Resident Liaison Officer (RLO) Location: Surrey Contract Type: Temporary (40-week contract) Rate: Negotiable depending on experience Start Date: ASAP About the Role We are seeking an experienced and highly proactive Resident Liaison Officer (RLO) for a 40-week temporary contract in Surrey. Working on behalf of a main contractor, you will act as the primary link between the site delivery team, the client, and the residents during a major external refurbishment programme. The project involves external works on 2 high-rise blocks (approximately 100 units) , focusing on external wall systems, cladding/facade upgrades, and associated external repairs. Key Responsibilities Primary Point of Contact: Act as the first point of contact for all residents, addressing queries, handling complaints, and keeping them updated on the project's progress. Access & Coordination: Coordinate scaffold access, internal surveys, and key dates with residents to ensure minimal disruption and keep the contractor's program on schedule. Resident Communications: Deliver notices, conduct pre-start meetings, and manage expectations regarding noise, scaffolding, and external work sequencing. Record Keeping: Maintain accurate, up-to-date daily logs of resident interactions, complaints, and access agreements. Dispute Resolution: Resolve issues swiftly and professionally on-site to maintain positive community relations. What We Are Looking For Proven RLO Experience: Must have a solid background working as an RLO or Tenant Liaison Officer (TLO) within social housing, ideally on external works, facade remediation, or high-rise/tower block schemes . High-Rise Familiarity: Comfort working with the specific logistics of high-rise developments (e.g., scaffolding, cradle systems, lift coordination) is highly desirable. Exceptional Communication: Outstanding interpersonal skills with a calm, empathetic, and resilient approach to resident needs. Organised & IT Literate: Ability to manage trackers and keep neat records of resident communication. Transport: Full UK driving licence and access to a vehicle for local travel. What's on Offer? A stable 40-week contract Excellent day rates with weekly pay. Great team environment and supportive site management.

Customer Liaison Officer Location: Sheffield Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

The Team & Focus of the Role Our North-West Property Management team are looking for an experienced Property Manager who can pro-actively manage a varied portfolio and client base. The successful candidate will be responsible for the management of a large property portfolio for a mixture of commercial and private clients. This position will include day-to-day property management as well as running a mixture of service charge regimes, dealing with buildings insurance, major minor works, liaising with building surveyors, contractor management and general daily lessee correspondence. This is an opportunity to join a dedicated team with a high level of autonomy supported by other Property Managers, Administrators, and the wider Commercial Property Management team. If you're passionate about client service and enjoy getting fully involved in all aspects of managing a commercial property portfolio then this could be an opportunity for you. This would be a full-time role Monday-Friday (37.5 hours) based at one of our regional offices in Manchester, Liverpool, Knutsford or Chester, and we have a hybrid working policy in place. In return, beyond your base salary you will be included in: A discretionary bonus scheme A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus an additional day for your birthday, and additional days to cover the festive period! Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal Death In Service cover, alongside access to an Employee Assistance Programme which includes health appointments for you and your family Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: Management of multi occupied commercial property - industrial, office, retail, leisure Building and maintaining strong relationships with clients, tenants, contractors, on-site staff and the commercial property management team Supervising and directing site based staff (where applicable) Preparing, presenting and obtaining approval of service charge budgets, service charge reconciliations and the running of service charge regimes throughout the year Presenting service charge budgets to tenants and dealing with any queries raised Day to day liaison with property owners, asset managers & tenants Preparing and reporting information to clients in a timely manner Ensuring compliance with legislation including health and safety and other regulations Excellent career progression opportunities Depending on the level of experience, candidates may be asked to provide support to other members of the team The successful candidate will have MRICS (desirable but not essential) Good property market and wider economic and business knowledge IT literate/proficient in use of Microsoft Office 365, Word and Excel Extensive experience within the commercial property market and commercial property management is preferred Ability to effectively and efficiently manage large workloads Strong planning, organisational and communication skills Team leadership skills Driving license essential A willingness to learn on the job Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 12-property market sectors; agriculture, commercial, education, green energy & sustainability, healthcare, minerals & waste, public sector, residential, rural, telecoms, third sector and utilities and infrastructure. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer. ?

We are currently recruiting for an experienced Customer Liaison Officer to join a leading organisation delivering planned and retrofit refurbishment works in Huddersfield. This is a fantastic opportunity for someone with a background in social housing, tenant liaison, or customer engagement who enjoys building positive relationships with residents and delivering excellent customer service. As a Customer Liaison Officer, you will act as the main point of contact for residents throughout the refurbishment programme, ensuring customers are fully informed, supported, and reassured during the delivery of improvement works. You will work closely with residents, site teams, contractors, and project stakeholders to ensure works are completed smoothly with minimal disruption. The role will support refurbishment works across two tower blocks in the Chisslebank area of Huddersfield, including window replacements, external wall insulation, new bathrooms, plastering, and external improvement works. Key Responsibilities of the Customer Liaision Officer role: Act as the main contact for residents throughout planned and retrofit works. Build positive relationships with tenants and local communities. Communicate works information clearly and manage resident expectations. Handle customer enquiries, concerns, and complaints professionally. Coordinate access arrangements and support the smooth delivery of works. Resolve resident issues, escalating where required. Maintain accurate records of communications and issue resolutions. Liaise with site teams and contractors to deliver excellent customer service. To be successful in this Customer Liaision Officer role, you will have: Previous experience working within the social housing sector. Experience in a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, or customer-facing role. Strong communication and interpersonal skills with the ability to build rapport with residents. Experience dealing with sensitive situations and resolving customer concerns. Excellent organisational skills with the ability to manage multiple priorities. Strong negotiation skills and a proactive approach to problem-solving. Good IT skills, including Microsoft Office. Full UK driving licence and access to a vehicle. What's on Offer? 18 per hour Temporary full-time opportunity. Mileage expenses paid. Opportunity to work on an important planned and retrofit refurbishment programme. Supportive and established team environment. Immediate opportunity available. If this Customer Liaision Officer role sounds like your next step, apply now or contact Olivia at (url removed)

Resident Liaison Officer (RLO) Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer Location: Brent, West London Rate: £23.00 per hour (Umbrella) Sector: Social Housing Property Services Retrofit & Decarbonisation Mileage: Business mileage reimbursed at 45p per mile About the Role We are looking for an experienced Resident Liaison Officer (RLO) to support the delivery of a social housing retrofit programme across West and South West London. As the main point of contact for residents, you will provide excellent customer service, keep residents informed throughout the works, and help ensure projects are delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works. Build strong relationships with residents and provide regular updates on project progress. Coordinate access and appointments with residents and site teams to minimise disruption. Respond to resident enquiries and resolve concerns professionally and efficiently. Support vulnerable residents with empathy and ensure their individual needs are considered. Maintain accurate records of resident communications and project updates. Candidate Requirements Previous experience as a Resident Liaison Officer , Tenant Liaison Officer , or in a similar role within the social housing sector. Experience working on retrofit, planned maintenance, refurbishment, or decarbonisation projects is highly desirable. Excellent communication and interpersonal skills with the ability to build rapport and manage expectations. Strong organisational and problem-solving skills. Full, clean UK driving licence. What's on Offer £23.00 per hour (Umbrella). Business mileage reimbursed at 45p per mile . Opportunity to work on a high-profile social housing retrofit programme. Long-term contract with a reputable contractor. Apply Now If you have experience as a Resident Liaison Officer within the social housing sector and are looking for your next opportunity, we'd love to hear from you. Click the "Apply Now" button to submit your application today.

Resident Liaison Officer Job Title: Temporary Resident Liaison Officer Location: Leeds / Yorkshire Region - Field Based Contract: Temporary, 6 months Hours: Monday to Friday, 8:00am - 4:30pm Start Date: Immediate start preferred Pay: 14.50 - 18 DOE Mileage: Expensed We are currently recruiting for a Temporary Resident Liaison Officer to support a busy social housing refurbishment project across the Yorkshire region. This is a 6-month temporary contract , and we are looking for someone who is available to interview and ideally start immediately. The successful candidate must be able to commit to the full duration of the assignment. The role will be field-based, with extensive travel required across areas including North Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool , so a full UK driving licence and access to your own vehicle is essential. Mileage will be expensed. The Role As Resident Liaison Officer, you will act as the main point of contact for residents, ensuring clear communication throughout planned refurbishment and retrofit works. You will be responsible for supporting resident engagement, arranging access appointments, resolving queries, and helping ensure works are delivered smoothly and on schedule. Key Responsibilities Proactively follow up on no-access properties to arrange survey appointments Build positive relationships with residents and local communities Communicate clearly with customers regarding planned works Act as the main point of contact for resident queries and concerns Coordinate access arrangements to help ensure works are completed on time Resolve access-related or resident issues promptly and professionally Escalate more complex issues where required Maintain accurate records of communications, access arrangements and issue resolutions Requirements The successful candidate will have: Previous experience in a similar customer-facing role Experience as a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer or similar would be highly desirable The ability to deal with sensitive situations in a professional and empathetic manner Resilience and strong negotiation skills Good organisational and administrative skills Proficiency in Microsoft Office Full UK driving licence and access to your own vehicle Flexibility to travel across the Yorkshire region and surrounding areas Desirable Experience working within the social housing sector Previous CLO / TLO / RLO experience If you are an experienced Customer Liaison Officer looking for your next temporary opportunity and are available to start quickly, please apply today with your up-to-date CV or call Jess on (phone number removed) Resident liaison officer, tenant liaison officer, customer liaision, social housing, property services, maintenance

Resident Liaison Officer (RLO) - Windows & Doors Rate: Up to £19 per hour Contract: 12-Week Contract Temp Location: East & North London Fortus Recruitment Group is a specialist recruitment agency operating within the repairs, maintenance, and social housing sectors. We are currently working with a leading contractor delivering a planned windows and doors replacement programme across residential properties throughout East/North London. We are seeking an experienced Resident Liaison Officer (RLO) to act as the key point of contact between residents, client representatives, and site teams throughout the duration of the works. The successful candidate will play a vital role in ensuring effective communication, maintaining resident satisfaction, and facilitating access to properties to support the successful delivery of the programme. Key Responsibilities Act as the primary point of contact for residents throughout the windows and doors replacement programme. Keep residents informed of project timelines, appointments, and progress updates. Arrange property access and coordinate appointments with residents. Conduct resident visits, consultations, and pre-start meetings where required. Work closely with site teams and project managers to ensure works are delivered efficiently. Handle resident enquiries, concerns, and complaints in a professional and timely manner. Maintain accurate records of resident interactions and project updates. Deliver excellent customer service and ensure a positive resident experience throughout the works. Support the smooth completion of the programme while minimising disruption to residents. Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or in a similar customer-facing role within social housing, planned maintenance, or construction. Experience working on windows and doors, decent homes, or planned maintenance programmes is desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage a busy workload. Competent with Microsoft Office and internal management systems. Full UK driving licence preferred. Customer-focused, proactive, and professional approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment Group for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £33,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Are you an experienced Resident Liaison Officer / Tenant Liaison Officer looking for a new role Salary: £34,000 - £40,000 Contract type: Full-time / Permanent Office location: Brighton, East Sussex Operating region: Southern Homes Counties and The South Vacancy reference: 85322 Skilled Careers contact: Mark Dixon (Maidstone branch) Skilled Careers have partnered with a leading main contractor that works with a host of commercial clients in the student accommodation, leasing and high-end residential sectors and are seeking an experienced, proactive Resident Liaison Officer with excellent communication and customer service skills. This is not a Resident Liaison Officer role within the social housing sector! The company: A national main contractor with offices across the UK that specialises in refurbishment contracts in occupied complexes across the country. The role: The resident liaison officer operating out of the London branch of this main contractor will be the primary point of contact between the project team and residents (lease holders, estates managers and tenants), leading clear communications and ensuring minimal disruption, successful access arrangements and smooth refurbishment process. Your responsibilities will include: Working as part of a central Resident Liaison team function based in central London (SE1) Visiting projects from time to time across the country Deliver presentations to clients, residents/lease holders and other key stakeholders. Query & request handling and establishing an appropriate action plan, coordinating with the site operations team and agree upon timescales for resolution which will be communicated back to the relevant parties along with providing progress updates. Maintaining company trackers and ensuring all queries, requests and complaints are accurately recorded with supporting actions, outcomes and are monitored through to completion. Presenting at committee and client meetings. Be the bridge that minimises disruptions and ensure projects proceed in line with programme Requirements: Previous experience as a Resident Liaison Officer / Tenant Liaison Officer is essential Driving licence and access to your own vehicle is essential Proficient with Microsoft Office and IT systems Excellent written and verbal communication skills Collaborative and organised Be comfortable presenting at monthly meetings with clients and stakeholders. Ready to advance your career with a respected main contractor and work on a host of schemes across the country If the answer is yes we'd like to hear from you

Looking for your next contract within housing sustainment and homelessness prevention? A Bedfordshire local authority is looking for an experienced Tenancy Sustainment Officer to join their homelessness team. This is a proactive role focused on helping residents sustain their accommodation, working closely with tenants and landlords to prevent tenancy breakdown and reduce the need for temporary accommodation. Key Responsibilities: Supporting tenants at risk of losing their accommodation Working proactively to resolve rent arrears and tenancy issues Building positive relationships with private landlords and housing providers Utilising prevention funding where appropriate to sustain tenancies Carrying out customer-facing casework with vulnerable households Assessing cases where intentional homelessness decisions may need to be considered under Section 184 What you'll need: Strong landlord liaison and negotiation skills Understanding of homelessness legislation and tenancy sustainment practices Ability to attend the office 3 days per week If you are interested, please send your CV to (url removed) along with your availability for a call to discuss further.

Zenith are proudly working with one of the UK's leading energy suppliers who have an exciting opportunity for a Site Manager to join their expanding team! The Site Manager plays a central role in overseeing the mobilisation, delivery, and close-out of retrofit projects delivered under SHF and ECO program streams. They are responsible for ensuring works are completed safely, efficiently, and to the highest standards. The Site Manager reports into the SHEQ Manager for health and safety, and into the Contract Manager for programme delivery, quality, commercial, client requirements, and subcontractor management. Roles and Responsibilities: Attend prestart meetings and support mobilisation of SHF and ECO projects. Review all preconstruction information (PCI) promptly and thoroughly to identify risks, gaps, or missing details that could delay programme delivery. Escalate issues early to prevent hold-ups. Set up and maintain site office and welfare facilities in line with CDM regulations. Work with the Contract Manager to create, update, and manage a full programme of works for both SHF and ECO streams, ensuring accurate reporting of progress, delays, and dropouts. Ensure no works are undertaken without verified competency evidence. Gather, review, and maintain RAMS, COSHH, and other statutory documentation with support from the SHEQ team. Implement robust signingin/out procedures and manage permits to work. Ensure daily site inspections by Supervisors and conduct weekly inspections personally to review safety, compliance, and site standards. Challenge poor practices, deliver toolbox talks, and lead a culture of continuous improvement. Liaise with SHEQ Manager for scheduled safety inspections, particularly for new operatives. Ensure all works comply with HSE, PAS2035, and building regulations. Ensure adequate resources are in place to deliver both SHF and ECO projects safely and effectively. Track material orders to ensure accuracy and sufficiency. Ensure workloads are planned and allocated effectively and efficiently. Take full ownership of quality issue resolution across both SHF and ECO projects. Coordinate with planning teams and allocate labour resources, including subcontractors, to resolve defects and remedials in a timely manner. Ensure all post install inspections and audits are completed in line with programme targets by Supervisors. Maintain oversight of remedial works and ensure no issues remain outstanding beyond agreed timescales. Ensure residents receive a consistent, positive experience across SHF and ECO projects. Work with the Tenant Liaison Officer & Customer Engagement Advisor to address complaints, provide clear communication, and resolve issues efficiently. All applicants must have the following: - Full UK Driving License - SMSTS - First Aid at Work - Retrofit/DEA Qualification - Must have or be willing to do a basic DBS check before starting employment. - Experience working with Gas

Resident Liaison Officer required for a permanent role, initially in the Southampton area. Work to co-ordinate between residents and contractors on a large refurbishment project on a live/tenanted apartment building. Other projects coming up in Portsmouth and Plymouth, where time would need to be spent on these projects, so a willingness to travel will be essential, along with a full driving license. Expenses paid for any travel, along with other company benefits. Experience working in a similar role is essential.

Tenant Liaison Officer Permanent Position (2 Positions Available) Location: Canterbury Salary: Starting salary of £30,000 per annum Job Type: Full-Time, Permanent Start Date: 3rd August Grove Site Services is currently recruiting Tenant Liaison Officers on behalf of our client for permanent positions covering residential refurbishment projects across Canterbury. We are looking for professional and customer-focused individuals who can build positive relationships with residents while supporting the successful delivery of refurbishment works. The successful candidate will act as the main point of contact for residents, ensuring they are kept informed throughout the duration of works and that any queries or concerns are dealt with promptly and professionally. Typical duties may include: • Acting as the main point of contact for residents throughout refurbishment works • Keeping residents informed of upcoming works and project timescales • Arranging appointments and property access where required • Handling resident enquiries and resolving issues professionally • Liaising with site teams, contractors and project managers • Maintaining accurate records of resident communications • Supporting the smooth delivery of refurbishment projects • Providing excellent customer service at all times Requirements: • Previous experience as a Tenant Liaison Officer or in a customer-facing role within the construction or housing sector is preferred • Excellent communication and interpersonal skills • Strong organisational skills with the ability to manage multiple tasks • Full UK driving licence • Ability to provide work references • Professional and empathetic approach when dealing with residents • Good IT and administrative skills • Reliable with excellent attention to detail What we offer: • Starting salary of £30,000 per annum • Full-time permanent employment • Monday to Friday working • Company uniform • Company phone or tablet • Paid holiday entitlement • Company pension scheme • Overtime opportunities • Performance bonus scheme • Annual salary reviews • Ongoing training and development opportunities • Long-term career progression If you are an experienced Tenant Liaison Officer looking for a permanent opportunity in the Canterbury area, apply today with your CV or contact Grove Site Services for further information.

Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion. Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business. Salary & Benefits Salary of 30,000 - 35,000 depending on experience Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Resident Liaison Officer Position Overview Act as the primary point of contact between residents and site teams throughout fa ade remediation and building safety projects Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works Communicate project programmes, access requirements, planned works and any changes clearly and professionally Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects Resident Liaison Officer Position Requirements Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential Experience working on occupied residential refurbishment, cladding, fa ade remediation, planned maintenance or social housing projects Excellent communication and relationship-building skills with a professional and customer-focused approach Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor Strong organisational skills with the ability to manage multiple priorities and maintain accurate records Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Resident Liaison Officer (RLO) - External Works Location: Harlow Salary: Up to £33,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, supporting an external works programme across Harlow. This is an excellent opportunity for an experienced Resident Liaison Officer to play a key role in delivering planned maintenance works within occupied social housing properties. You will act as the main point of contact for residents, ensuring they are kept informed throughout the programme while maintaining a high standard of customer service. Key Responsibilities Acting as the main point of contact for residents throughout the external works programme. Communicating works schedules, access arrangements, and project updates to residents. Conducting resident consultations, home visits, and pre-start meetings. Managing resident expectations and resolving any queries or complaints in a professional manner. Working closely with site teams, supervisors, and client representatives to coordinate access and programme delivery. Supporting vulnerable residents and ensuring appropriate measures are in place throughout the works. Maintaining accurate records of resident communications, appointments, and project updates. Attending site and client meetings, providing feedback on resident concerns and customer satisfaction. Promoting excellent customer service and helping to ensure projects are completed with minimal disruption to residents. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on external works, planned maintenance, refurbishment, or social housing projects. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Job Description Job Title: Facilities Maintenance/ Handyman Location: Outskirts of Great Dunmow Employment Type: Full-Time / Permanent Salary: Flexible, DOE Role Overview We are looking for a dependable, practically minded facilities manager to be based at our commercial propertysite. This is a varied, hands-on role covering everything from day-to-day maintenance and grounds upkeep to liaising with commercial tenants and overseeing larger contracted works. The facilities manager will be responsible for approximately 40 commercial units and also potentially some local residential properties. The successful candidate will be a self-starter who takes pride in maintaining a well-presented, safe, and compliant site. A company van and all necessary tools and equipment will be provided. Key Responsibilities General Maintenance Carry out day-to-day minor repairs and maintenance tasks across the site, including basic carpentry, painting and general repairs. Respond promptly to reactive maintenance requests and prioritise works effectively to minimise disruption to tenants. Oversee and coordinate larger repair or refurbishment projects carried out by specialist contractors, ensuring works are completed on time, to the required standard Maintain accurate records of all maintenance activity on our property management system. Grounds & External Maintenance Cut and maintain grass areas across the site to a consistently high standard throughout the growing season. Prune trees, hedges, and shrubs in a safe and appropriate manner, including clearing and disposing of all arisings. Maintain paths, car parking areas, and external communal spaces, ensuring they remain safe, tidy, and presentable at all times. Carry out seasonal grounds tasks including leaf clearance, weed control, and gully clearing as required. Tenant Liaison Act as the primary on-site point of contact for commercial tenants in relation to maintenance and repair requests, ensuring a professional and courteous service at all times. Communicate clearly with tenants regarding planned works, access requirements, and expected timescales for completion. Build and maintain positive working relationships with tenants to support tenant satisfaction and retention. Vacant Unit Management Open up and inspect recently vacated commercial office units, carrying out a thorough condition check and producing a written or photographic schedule of condition. Identify any repairs, cleaning requirements, or works needed to bring the unit back to a lettable standard, and report findings to the Property Manager. Ensure vacant units are secure, safe, and presented appropriately pending re-letting. Compliance & Health and Safety Ensure all maintenance activities and site operations comply with current relevant legislation and regulations, including health and safety, fire safety, and any applicable property management requirements. Undertake weekly emergency light tests. Support the timely completion of statutory compliance checks, including fire risk, legionella, electrical safety, and other planned inspections, liaising with specialist contractors as required. Report any hazards, near-misses, or incidents promptly and in accordance with company policy. Ensure all work is carried out safely and in accordance with appropriate risk assessments and method statements. Skills, Experience & Qualifications Proven experience in a previous trade or maintenance environment is desirable, however, well organised candidates with good practical skills but no direct property experience will be considered. Good interpersonal skills. Basic understanding of current health and safety and compliance requirements. Ability to work independently, manage a varied workload, and use own initiative. Full UK driving licence (required for use of company van). Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Nelson Permanent Placements are working with a leading retro-fit social housing contractor to recruit a residence liason officer to assist on projects in the Shropshire & Bridgnorth area. This is your opportunity to work as a Residence Liaison Officer for a company that has a focus on installing Kitchens, bathrooms and wetrooms. Key Responsibilities of a Tenant Liaison Officer: Provide advice and support to residents prior to the installations process. Identify vulnerable residents and assess any additional requirements to ensure appropriate support is in place. Ensure all resident data is handled securely and in full compliance with company and client GDPR policies. Respond promptly to any issues or concerns, working to deliver fair and reasonable outcomes. Manage the resident journey in accordance with client and company engagement procedures. Organise and deliver consultation sessions, and one-to-one meetings with residents regarding upcoming works. Conduct individual resident inductions, including an introduction to the process, scope of works, and photographic condition surveys of the property and personal belongings for reference. Complete resident profiling and work collaboratively with the site management team to implement effective practices, liaising with the client s customer care team where appropriate. Arrange and confirm access with residents, scheduling appointments to facilitate the delivery of works. Ensure communication packs and associated materials are prepared and distributed for new contracts. Supporting Social Value initiatives. Requirements of a Tenant Liaison Officer: Proven ability to manage and prioritise workload effectively Excellent customer service skills with a resident-focused approach Strong verbal and written communication skills Awareness of health and safety regulations and safe working practices on construction sites Basic knowledge of GDPR and data protection principles A basic understanding of retrofit. An effective approach to problem solving. Minimum 1 year in a customer facing role within the construction industry Full UK driving licence GCSE s and above Benefits of a Tenant Liaison Officer: 40 hours per week Monday Friday Paid mileage A supportive team environment How to Apply: This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Tenant Liaison Officer Location : Based in Wythenshawe Salary : £29,000 per annum, with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Please note : The salary for this position is negotiable dependant upon the experience of the successful candidate. Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.