Resident Liaison Officer

Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division.

With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes.

This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion. Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business.

Salary of 30,000 - 35,000 depending on experience
Pension scheme
Life assurance (2x annual salary)
24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable
Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression

Act as the primary point of contact between residents and site teams throughout fa ade remediation and building safety projects
Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works
Communicate project programmes, access requirements, planned works and any changes clearly and professionally
Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships
Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities
Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects

Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential
Experience working on occupied residential refurbishment, cladding, fa ade remediation, planned maintenance or social housing projects
Excellent communication and relationship-building skills with a professional and customer-focused approach
Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor
Strong organisational skills with the ability to manage multiple priorities and maintain accurate records
Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.