Job Description
Position: Resident Liaison Officer (RLO)
Location: Surrey
Contract Type: Temporary (40-week contract)
Rate: Negotiable depending on experience
Start Date: ASAP
About the Role
We are seeking an experienced and highly proactive Resident Liaison Officer (RLO) for a 40-week temporary contract in Surrey.
Working on behalf of a main contractor, you will act as the primary link between the site delivery team, the client, and the residents during a major external refurbishment programme. The project involves external works on 2 high-rise blocks (approximately 100 units), focusing on external wall systems, cladding/facade upgrades, and associated external repairs.
Key Responsibilities
Primary Point of Contact: Act as the first point of contact for all residents, addressing queries, handling complaints, and keeping them updated on the project's progress.
Access & Coordination: Coordinate scaffold access, internal surveys, and key dates with residents to ensure minimal disruption and keep the contractor's program on schedule.
Resident Communications: Deliver notices, conduct pre-start meetings, and manage expectations regarding noise, scaffolding, and external work sequencing.
Record Keeping: Maintain accurate, up-to-date daily logs of resident interactions, complaints, and access agreements.
Dispute Resolution: Resolve issues swiftly and professionally on-site to maintain positive community relations.
What We Are Looking For
Proven RLO Experience: Must have a solid background working as an RLO or Tenant Liaison Officer (TLO) within social housing, ideally on external works, facade remediation, or high-rise/tower block schemes.
High-Rise Familiarity: Comfort working with the specific logistics of high-rise developments (e.g., scaffolding, cradle systems, lift coordination) is highly desirable.
Exceptional Communication: Outstanding interpersonal skills with a calm, empathetic, and resilient approach to resident needs.
Organised & IT Literate: Ability to manage trackers and keep neat records of resident communication.
Transport: Full UK driving licence and access to a vehicle for local travel.
What's on Offer?
A stable 40-week contract
Excellent day rates with weekly pay.
Great team environment and supportive site management.
