80 jobs found

Resident Liaison Officer - Brighton & Hastings (SUSSEX)- Planned Maintenance Salary: Up to £32K + package Location: Brighton & Hastings Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team on kitchen and bathroom referbishments in the Brighton & Hastings area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Job Title: Resident Liaison Officer (Freelance Contract) Location: Enfield (Social Housing Project) Rate: £18.50 per hour Contract: 3 Months (with option to go permanent) About the Role We are currently seeking an experienced Resident Liaison Officer (RLO) to join a social housing refurbishment project based in Enfield. This is a freelance contract position offering £18.50 per hour for an initial 3-month period, with a strong opportunity to transition into a permanent role. This is a key position acting as the main point of contact between residents, site teams, and the client, ensuring clear communication and a smooth delivery of works within occupied properties. Key Responsibilities Act as the primary liaison between residents and the site team Provide clear communication regarding planned works, schedules, and access requirements Arrange and attend resident consultation meetings Manage and resolve resident queries and complaints professionally and efficiently Support vulnerable residents and ensure safeguarding procedures are followed Maintain accurate records of all resident interactions Work closely with site managers and project teams to ensure minimal disruption Carry out pre-start visits and post-work satisfaction surveys Requirements Previous experience as a Resident Liaison Officer within social housing or refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations calmly and professionally Good administrative and IT skills Organised, proactive, and able to work independently Full UK driving licence (preferred) What s on Offer £18.50 per hour 3-month freelance contract Strong opportunity to go permanent Immediate start available Opportunity to work on a well-established social housing scheme If you are an experienced RLO looking for your next contract opportunity with long-term prospects, we would love to hear from you.

Resident Liaison Officer (RLO) Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Job Title: Resident Liaison Officer (RLO) Location: Wembley (Covering local regional patch) Pay Rate: £23.00 per hour (Weekly Pay) Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Business Hours Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Excellent Punctuality & Reliability Are you an experienced, reliable, and punctual Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for a high-paying contract role in Hertfordshire We are urgently recruiting a dedicated Resident Liaison Officer based out of Wembley to manage customer-facing operations across live social housing schemes in the Hertfordshire patch. Acting as the vital link between residents, site managers, and trade contractors, you will ensure clear communication, high customer satisfaction, and minimal disruption during ongoing refurbishment and maintenance works. Why Apply for This RLO Position Competitive Hourly Rate: High market pay at £23.00 per hour . Local Patch: Based out of Wembley Consistent Hours: Full-time Monday to Friday routine with dependable weekly pay. Key Responsibilities: Tenant Engagement & Liaison: Act as the first point of contact for residents, delivering clear updates regarding work schedules, access requirements, and project timelines. Site & Home Visits: Conduct pre-work surveys, home visits, and final sign-offs across properties in the local Hertfordshire patch. Issue & Complaint Resolution: Proactively manage tenant enquiries, address access issues, and de-escalate complaints to maintain positive community relations. Operational Collaboration: Work closely with Site Managers, supervisors, and sub-contractors to ensure works remain on schedule and tenant needs are respected. Record Keeping: Maintain accurate liaison logs, resident communication records, and property access schedules. Requirements: Experience: Demonstrable background as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks. Mobility: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily site travel across the Wembley and NW London area. Key Traits: Outstanding punctuality, high reliability, strong de-escalation skills, and a professional, empathetic approach with residents. How to Apply: If you are a ticketed, reliable Resident Liaison Officer based in or around Ware / Hertfordshire ready for an immediate start, click APPLY NOW with your updated CV for an immediate review.

Resident Liaison Officer (RLO) Location: Sutton Contract: 40 Weeks Start Date: 27th July 2026 About the Role We are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our clients team on a 40-week social housing refurbishment project commencing on 27th July 2026. The project involves the external and internal refurbishment of approximately 100 occupied residential properties across multiple apartment blocks. As the primary point of contact between residents, the client, and the site team, you will play a key role in ensuring excellent communication, minimising disruption, and maintaining high levels of resident satisfaction throughout the works. Project Scope The refurbishment programme includes: Roofing works Window replacements Internal decorations Associated refurbishment works to occupied social housing properties Key Responsibilities Act as the main point of contact for residents before, during, and after planned works. Build and maintain positive relationships with residents, client representatives, and the site management team. Carry out resident consultations and property visits prior to works commencing. Issue notifications, newsletters, appointment letters, and programme updates. Coordinate access arrangements with residents and site operatives. Record and manage resident queries, concerns, complaints, and compliments, ensuring prompt resolution. Identify and provide additional support for vulnerable residents, escalating concerns where appropriate. Monitor resident satisfaction and complete customer care surveys. Attend site meetings and provide regular reports on resident engagement and project progress. Maintain accurate records and ensure all resident communications are documented. Work closely with the Site Manager and Project Manager to ensure works are delivered safely, efficiently, and with minimal disruption. Essential Requirements Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment projects. Strong communication and interpersonal skills. Experience working on occupied residential properties. Excellent organisational and administrative abilities. Ability to manage difficult conversations professionally and empathetically. Competent in Microsoft Office, including Outlook, Word, and Excel. Desirable Experience working on roofing, window replacement, or internal refurbishment programmes. Knowledge of social housing environments and resident engagement best practices. CSCS card (desirable but not essential).

We are working with a well-established and reputable Main Contractor who have a great company culture and ethos - the company genuinely value their staff and treat their employees well and as such have great staff retention rates. The company are proud to give back to the communities they serve, by championing local employment, fostering development and career progression and ensuring a positive work environment for all staff. The company specialise in Social Housing refurbishments across Greater Manchester, working within tenanted properties with the aim to improve the condition of homes across the region. The company work across internal refurbishments, external refurbishments, fire safety upgrades and energy efficiency upgrades. They are looking for an Assistant Site Manager / Resident Liaison Officer (this is a dual role) to join their team. This would suit a candidate who worked initially as a RLO and has since stepped up to an Assistant Site Manager position. This is a great opportunity to join a well-established Main Contractor who have a healthy pipeline of work and operate on a number of schemes. You will be reporting into a Site Manager and your responsibilities will include: The smooth operational running of the site, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team Monitoring the quality of work Liaising with the client Liaising with residents and ensuring they are kept updated with the construction process Ordering materials Experience needed: SMSTS/SSSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Social Housing Refurbishment schemes. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is 36-40k (depending on experience) plus 4k car allowance and other benefits. If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided

I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Worcestershire - and will involve travel. A company van and fuel card will be supplied from day one The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 18 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info

Resident Liaison Officer - Social Housing Planned Works Based in Harrow/North West London Full time, permanent 30-34k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Harrow/North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Repairs Supervisor (Social Housing) Repairs Supervisor Maintenance Supervisor Reactive Repairs Van & Fuel Card Provided Job Title: Repairs Supervisor (Reactive Maintenance) Location: Finsbury Park, North London (Base / Local Patch) Pay Rate: £27.00 per hour (CIS / Umbrella) Package: Company Van + Fuel Card Included Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Day Shift (42.5 hours per week) Mandatory Requirements: Full UK Driving Licence, Social Housing / Reactive Repairs Experience Are you an experienced, ticketed Repairs Supervisor or Maintenance Supervisor looking for an ongoing CIS contract based out of North London We are urgently recruiting a qualified Repairs Supervisor based out of Finsbury Park to oversee day-to-day reactive maintenance and repairs across local social housing property portfolios. Working with an established social housing contractor, you will lead a team of multi-trade operatives and sub-contractors, managing daily job schedules, pre- and post-inspections, quality control, and resident satisfaction across the North London patch. Why Apply for This Repairs Supervisor Position Competitive Rate: Earn £27.00 per hour (CIS) with reliable weekly pay. Full Company Package: Includes a Company Van and Fuel Card provided from day one. Great Location: Centrally based out of Finsbury Park, covering a compact local patch. Long-Term Stability: Ongoing contract position within a busy, high-volume reactive repairs team. Key Responsibilities: Operational Supervision: Lead and support multi-trade operatives and sub-contractors delivering reactive maintenance, emergency repairs, and estate works. Quality & Cost Control: Conduct thorough pre-inspections and post-inspections, auditing trade work against Schedule of Rates (SOR) and contract standards. Performance & WIP Management: Monitor job progress, manage Work in Progress (WIP) lists, and ensure key performance indicators (KPIs) and priority turnaround times are met. Health & Safety Compliance: Deliver site inductions, RAMS checks, and Toolbox Talks, enforcing strict H&S regulations on live residential sites. Resident & Client Liaison: De-escalate tenant complaints, handle access issues, and maintain strong working relationships with housing officers and local authority representatives. Requirements: Experience: Proven background as a Repairs Supervisor , Maintenance Supervisor , or Housing Supervisor within social housing, council, or housing association environments. Technical Knowledge: Strong working knowledge of reactive repairs, multi-trade works, and Schedule of Rates (SOR / NHF) . Mobility: Must hold a Full UK Driving Licence (Clean preferred) to utilise the company van. Certifications: Valid CSCS card and SSSTS / SMSTS preferred (or relevant trade qualification / equivalent supervisory experience). How to Apply: If you are an experienced Repairs Supervisor ready for an immediate start in Finsbury Park, click APPLY NOW with your updated CV for an immediate review.

Resident Liaison Officer (RLO) - External Planned Works Location: Hammersmith Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Hammersmith. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while works are completed. Key Responsibilities: Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident issues and satisfaction. Deliver a consistently high standard of customer service throughout the project. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience within social housing, external planned maintenance or property services. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) - External Planned Works Location: Brentford / Ealing Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Brentford and Ealing. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while external refurbishment works are completed to occupied social housing properties. Key Responsibilities Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties where required. Carry out resident consultations, pre-start visits and property condition surveys. Keep residents informed of work schedules, access requirements and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption during works. Support vulnerable residents and ensure individual needs are considered throughout the project. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident concerns and satisfaction. Deliver a consistently high standard of customer service throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on external planned maintenance, refurbishment or social housing projects is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Birmingham and Tewkesbury - and will involve travel. A company van and fuel card will be supplied from day one. The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents Discussing with tenants the Retrofit works that will be carried out, such as: Solar Installations Cavity Wall barriers Loft Insulations Window and Door replacements Air Source Heat Pump installations I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence Experience with Retrofit works And in return, the Resident Liaison Officer will receive: 21 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info

Tenant Liaison Officer Location : Based in Leeds Salary : £32,000 per annum Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Resident Liaison Officer - Kitchen & Bathroom Refurbishments Location: Guildford Rate: Up to £21 per hour Contract: Temporary - Up to 4 Weeks, with Potential to Go Permanent Start: Immediate - Monday Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team in Guildford, supporting a programme of kitchen and bathroom refurbishment works . This is an excellent opportunity for an experienced RLO looking for an immediate start, with the potential for the position to become permanent following the initial temporary contract. Key Responsibilities: Act as the main point of contact for residents throughout the refurbishment programme. Liaise with residents regarding planned kitchen and bathroom works. Arrange appointments and coordinate access to occupied properties. Keep residents informed of work schedules, progress and any changes. Manage resident queries, concerns and complaints, resolving issues promptly. Work closely with site teams, contractors and supervisors to ensure works run smoothly. Carry out resident visits and provide regular updates throughout the project. Maintain accurate records of resident communications and appointments. Support the site team with resident engagement and general project administration. Deliver a high standard of customer service throughout the programme. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on kitchen and bathroom refurbishments or planned maintenance projects is highly desirable. Strong communication and interpersonal skills. Excellent customer service and relationship-building skills. Good organisational skills with the ability to manage multiple priorities. Confident liaising with residents, contractors and site teams. Proactive and professional approach to resolving issues. Available to start immediately on Monday. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Equal opportunities employer. INDTJ

Resident Liaison Officer Social Housing Multiple Locations Across London Contract Temp-to-Perm Opportunities Build Recruitment are currently working with a number of leading social housing contractors who are looking for experienced Resident Liaison Officers to join their teams across London. There are multiple positions available across a range of workstreams, including planned maintenance, refurbishment, roofing, kitchens & bathrooms, fire safety, retrofit and general social housing works. The Role: Acting as the main point of contact for residents throughout works Managing resident communication and expectations Providing regular updates on programmes and works Dealing with queries, complaints and access issues Supporting site and operational teams Carrying out resident visits and engagement Maintaining accurate records and reporting About You: Previous RLO / Resident Liaison experience within social housing or construction Strong communication and relationship-building skills Confident dealing with residents and resolving issues Good understanding of working in occupied properties Organised and able to manage multiple sites/workstreams Driving licence advantageous depending on location What's on offer? Multiple roles across London Immediate and upcoming requirements Contracting initially with a view to temp-to-perm Opportunities with established social housing contractors Competitive hourly rates depending on experience and location If you're an experienced RLO and open to a new opportunity, please get in touch with Charlie at Build Recruitment for a confidential conversation.

Resident Liaison Officer (RLO) Temp to Perm Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Decarbonisation Job Title: Resident Liaison Officer (RLO) Energy Efficiency & Retrofit Location: Swindon (Covering Wiltshire Regional Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.45 per hour (PAYE) + Weekly Pay Contract Type: Temp to Perm (Immediate contract start with a direct pathway to a permanent role) Hours: Monday to Friday, Standard Day Shift Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Social Housing Experience Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) with a background in social housing refurbishment and energy efficiency schemes looking for long-term career stability We are urgently recruiting a dedicated Resident Liaison Officer based out of Swindon for a Temp to Perm opportunity. You will manage customer-facing operations across active Social Housing Decarbonisation Fund (SHDF) retrofit projects spanning the wider Wiltshire patch . In this role, you will act as the crucial link between local residents, site managers, and trade contractors during live property upgrades (including external/internal wall insulation, window/door replacements, heating, and ventilation works), ensuring clear communication and high tenant satisfaction throughout the programme. Why Apply for This RLO Position Temp to Perm Opportunity: Enjoy immediate weekly pay with a clear, seamless transition into a permanent position. Flexible Pay Options: Earn £23.00 per hour (Umbrella) or £17.45 per hour (PAYE) during the initial temporary phase. High-Growth Sector: Gain long-term career security on major SHDF and PAS 2035 green energy / decarbonisation frameworks. Consistent Work Pattern: Standard Monday to Friday schedule with dependable full-time hours. Key Responsibilities: Resident Engagement & Retrofit Support: Conduct initial home visits, pre-work surveys, and ongoing consultations to explain SHDF energy-efficiency works to residents. Occupied Property Logistics: Serve as the primary point of contact for tenants, coordinating property access, work schedules, and addressing daily enquiries to minimise disruption. Complaint & Issue Resolution: Proactively manage tenant concerns, de-escalate access issues, and liaise with site managers to resolve on-site operational challenges. Wiltshire Patch Coverage: Travel efficiently between properties across Swindon and the surrounding Wiltshire region to conduct home visits and quality check sign-offs. Record Keeping: Maintain detailed resident liaison logs, property access notes, and communication records. Requirements: Relevant Experience: Proven track record as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks (experience on insulation / EWI / SHDF schemes highly desirable). Mobility: Must possess a Full UK Driving Licence and access to your own reliable vehicle for daily patch travel across Wiltshire. Key Attributes: Excellent communication skills, high empathy, strong de-escalation abilities, and a reliable, organised approach. How to Apply: If you are a ticketed Resident Liaison Officer seeking a permanent career path in Swindon/Wiltshire, click APPLY NOW with your updated CV for an immediate review.

Resident Liaison Officer (RLO) Cladding Remediation Central London The Company We are working in partnership with one of the UK's leading main contractors, a highly respected business with a strong presence across the southeast. With over 25 years of successful project delivery, the company has established long-standing relationships with key clients, securing a significant order book and a robust pipeline of work across multiple sectors. This opportunity sits within a well-established London and South division, specialising in refurbishment, remediation, retrofit and building safety projects. Their diverse portfolio includes residential developments, student accommodation and large-scale regeneration schemes delivered for local authorities, housing associations and private sector clients. Supported by an experienced and highly regarded leadership team, the business has built a reputation for delivering complex projects to the highest standards while maintaining a collaborative and people-focused culture. The Role Due to continued growth, our client is seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join their team on a permanent basis, supporting the delivery of major cladding remediation projects across Central London . As the key link between residents, site teams and project stakeholders, you will play a crucial role in ensuring residents are kept informed, supported and engaged throughout the duration of the works. This is an excellent opportunity for someone who enjoys building relationships, solving problems and delivering exceptional customer service within a construction environment. Key Responsibilities Act as the primary point of contact for residents before, during and after project works. Build positive and professional relationships with residents, responding to enquiries and resolving concerns efficiently. Carry out resident profiling, needs assessments and satisfaction surveys. Organise and attend resident consultations, meetings, open days and community engagement events. Coordinate access arrangements to facilitate project delivery while minimising disruption. Provide regular updates to residents regarding programme milestones, project progress and upcoming works. Work closely with site teams and project managers to ensure resident issues are communicated and addressed effectively. Maintain accurate records of resident communications, complaints and actions taken in line with company procedures. About You To be successful in this role, you will have: Previous experience as a Resident Liaison Officer or in a customer-facing role within construction, refurbishment, maintenance or social housing. Excellent communication and interpersonal skills, with the ability to engage confidently with a wide range of stakeholders. Strong organisational and administrative abilities, with attention to detail. A professional, empathetic and solutions-focused approach when dealing with sensitive situations. Good IT skills, including proficiency in Microsoft Office applications. The ability to work independently while managing multiple priorities in a fast-paced environment. What's on Offer Permanent position with a market-leading contractor. Long-term pipeline of secured work across London and the South East. Opportunity to work on high-profile building safety and remediation projects. Supportive team environment and strong leadership. Competitive salary and benefits package. Excellent opportunities for career progression and professional development. If you're an experienced Resident Liaison Officer looking to join a reputable contractor with a strong order book and a commitment to delivering high-quality projects, we'd love to hear from you.

Guildmore has an exciting opportunity for a Resident Liaison Officer (M4 4AR). You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What we offer Full training and ongoing support. Opportunities to learn system management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.

Resident Liaison Officer £20 - £24 per hour Redruth Temp to Perm I am looking for a Resident Liaison Officer to join a social housing provider with properties across Redruth. This is a field-based role requiring regular travel across your designated area, covering Redruth and the surrounding areas. As a visible presence within the neighbourhoods, you will be the face of the organisation, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. Requirements for the Resident Liaison Officer Full UK Drivers Licence Excellent customer service skills, with strong communication and relationship building abilities. Experience in the same/ similar role. The capability to plan and manage your workload effectively without high levels of supervision. Strong resource and time management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem solving and decision making skills. Resilience when handling challenging situations and delivering sustainable outcomes. If you are interested in applying for the Resident Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)

Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO) Portishead Permanent or Long-term Freelance Recladding & Fa ade Remediation Project on large apartment blocks 30,000 to 35,000 (depending on experience) + Package The Opportunity We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and fa ade remediation programme in Portishead. Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements. This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption. The Role Act as the main point of contact for residents, leaseholders and stakeholders throughout the project Provide clear and timely communication on planned works, access requirements and programme updates Build positive relationships with residents and support them through each stage of the works Arrange appointments, consultations, resident meetings and home visits as required Manage enquiries, concerns and complaints professionally and sensitively Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly Maintain accurate records of communications, visits and resident feedback Support customer satisfaction initiatives and project reporting requirements Help minimise disruption and ensure residents remain informed throughout the programme What We're Looking For Essential Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services Excellent communication and interpersonal skills Strong organisational and administrative abilities Ability to manage difficult conversations professionally and empathetically Experience working within occupied residential environments Strong stakeholder management and relationship-building skills Desirable Experience on cladding, fa ade, remediation, retrofit or fire safety projects Social housing, local authority or residential refurbishment experience Understanding of building safety remediation programmes Experience supporting site teams on live construction projects What You'll Get Long-term opportunity on a secured programme with approximately two years of work Flexible engagement options including permanent, freelance or temp-to-perm Opportunity to join a growing and well-established specialist contractor Join a high-profile building safety and remediation programme Stable pipeline of future projects Supportive site and management team Competitive salary of 30,000 - 35,000 per annum for permanent candidates Apply If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you. Apply today or get in touch for a confidential discussion.

Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £34,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ