Resident Liaison Officer - Brighton & Hastings (SUSSEX)- Planned Maintenance Salary: Up to £32K + package Location: Brighton & Hastings Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team on kitchen and bathroom referbishments in the Brighton & Hastings area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
02/09/2026
Full time
Resident Liaison Officer - Brighton & Hastings (SUSSEX)- Planned Maintenance Salary: Up to £32K + package Location: Brighton & Hastings Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team on kitchen and bathroom referbishments in the Brighton & Hastings area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Site Manager to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. You'll take responsibility for the day-to-day management of prestigious fa ade remediation and building safety projects, working within a modern, collaborative business where senior management remain approachable, bureaucracy is kept to a minimum and career progression is driven by continued expansion rather than waiting for opportunities to arise. Quality Manager Salary & Benefits Salary of 45,000 - 65,000 depending on experience Car allowance Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Quality Manager Position Overview Oversee the day-to-day delivery of fa ade remediation, cladding replacement and building safety projects across London and the M25 corridor Manage site teams, subcontractors and suppliers to ensure works are completed safely, efficiently and to programme Maintain high standards of health & safety, quality assurance and site compliance throughout the project lifecycle Coordinate site logistics, materials, labour and sequencing to ensure smooth project delivery Liaise closely with Project Managers, clients, consultants and Resident Liaison Officers to maintain excellent communication throughout occupied residential schemes Produce site reports, monitor progress against programme and ensure projects are delivered to the company's exceptionally high standards Quality Manager Position Requirements Previous Site Management experience gained with either a Fa ade / Cladding Contractor or a Main Contractor delivering fa ade remediation, HRB or Building Safety Act projects Experience managing construction sites as Principal Contractor with responsibility for programme, quality and health & safety SMSTS, CSCS and First Aid qualifications Full UK Driving Licence and willingness to work on site across London and the M25 corridor Looking to join a rapidly growing contractor offering long-term career progression, job security and exposure to prestigious building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
02/09/2026
Full time
Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Site Manager to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. You'll take responsibility for the day-to-day management of prestigious fa ade remediation and building safety projects, working within a modern, collaborative business where senior management remain approachable, bureaucracy is kept to a minimum and career progression is driven by continued expansion rather than waiting for opportunities to arise. Quality Manager Salary & Benefits Salary of 45,000 - 65,000 depending on experience Car allowance Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Quality Manager Position Overview Oversee the day-to-day delivery of fa ade remediation, cladding replacement and building safety projects across London and the M25 corridor Manage site teams, subcontractors and suppliers to ensure works are completed safely, efficiently and to programme Maintain high standards of health & safety, quality assurance and site compliance throughout the project lifecycle Coordinate site logistics, materials, labour and sequencing to ensure smooth project delivery Liaise closely with Project Managers, clients, consultants and Resident Liaison Officers to maintain excellent communication throughout occupied residential schemes Produce site reports, monitor progress against programme and ensure projects are delivered to the company's exceptionally high standards Quality Manager Position Requirements Previous Site Management experience gained with either a Fa ade / Cladding Contractor or a Main Contractor delivering fa ade remediation, HRB or Building Safety Act projects Experience managing construction sites as Principal Contractor with responsibility for programme, quality and health & safety SMSTS, CSCS and First Aid qualifications Full UK Driving Licence and willingness to work on site across London and the M25 corridor Looking to join a rapidly growing contractor offering long-term career progression, job security and exposure to prestigious building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Site Manager to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. You'll take responsibility for the day-to-day management of prestigious fa ade remediation and building safety projects, working within a modern, collaborative business where senior management remain approachable, bureaucracy is kept to a minimum and career progression is driven by continued expansion rather than waiting for opportunities to arise. Salary & Benefits Salary of 45,000 - 65,000 depending on experience Car allowance Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Site Manager Position Overview Oversee the day-to-day delivery of fa ade remediation, cladding replacement and building safety projects across London and the M25 corridor Manage site teams, subcontractors and suppliers to ensure works are completed safely, efficiently and to programme Maintain high standards of health & safety, quality assurance and site compliance throughout the project lifecycle Coordinate site logistics, materials, labour and sequencing to ensure smooth project delivery Liaise closely with Project Managers, clients, consultants and Resident Liaison Officers to maintain excellent communication throughout occupied residential schemes Produce site reports, monitor progress against programme and ensure projects are delivered to the company's exceptionally high standards Site Manager Position Requirements Previous Site Management experience gained with either a Fa ade / Cladding Contractor or a Main Contractor delivering fa ade remediation, HRB or Building Safety Act projects Experience managing construction sites as Principal Contractor with responsibility for programme, quality and health & safety SMSTS, CSCS and First Aid qualifications Full UK Driving Licence and willingness to work on site across London and the M25 corridor Looking to join a rapidly growing contractor offering long-term career progression, job security and exposure to prestigious building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
02/09/2026
Full time
Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Site Manager to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. You'll take responsibility for the day-to-day management of prestigious fa ade remediation and building safety projects, working within a modern, collaborative business where senior management remain approachable, bureaucracy is kept to a minimum and career progression is driven by continued expansion rather than waiting for opportunities to arise. Salary & Benefits Salary of 45,000 - 65,000 depending on experience Car allowance Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Site Manager Position Overview Oversee the day-to-day delivery of fa ade remediation, cladding replacement and building safety projects across London and the M25 corridor Manage site teams, subcontractors and suppliers to ensure works are completed safely, efficiently and to programme Maintain high standards of health & safety, quality assurance and site compliance throughout the project lifecycle Coordinate site logistics, materials, labour and sequencing to ensure smooth project delivery Liaise closely with Project Managers, clients, consultants and Resident Liaison Officers to maintain excellent communication throughout occupied residential schemes Produce site reports, monitor progress against programme and ensure projects are delivered to the company's exceptionally high standards Site Manager Position Requirements Previous Site Management experience gained with either a Fa ade / Cladding Contractor or a Main Contractor delivering fa ade remediation, HRB or Building Safety Act projects Experience managing construction sites as Principal Contractor with responsibility for programme, quality and health & safety SMSTS, CSCS and First Aid qualifications Full UK Driving Licence and willingness to work on site across London and the M25 corridor Looking to join a rapidly growing contractor offering long-term career progression, job security and exposure to prestigious building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion. Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business. Salary & Benefits Salary of 30,000 - 35,000 depending on experience Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Resident Liaison Officer Position Overview Act as the primary point of contact between residents and site teams throughout fa ade remediation and building safety projects Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works Communicate project programmes, access requirements, planned works and any changes clearly and professionally Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects Resident Liaison Officer Position Requirements Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential Experience working on occupied residential refurbishment, cladding, fa ade remediation, planned maintenance or social housing projects Excellent communication and relationship-building skills with a professional and customer-focused approach Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor Strong organisational skills with the ability to manage multiple priorities and maintain accurate records Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
02/09/2026
Full time
Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion. Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business. Salary & Benefits Salary of 30,000 - 35,000 depending on experience Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Resident Liaison Officer Position Overview Act as the primary point of contact between residents and site teams throughout fa ade remediation and building safety projects Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works Communicate project programmes, access requirements, planned works and any changes clearly and professionally Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects Resident Liaison Officer Position Requirements Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential Experience working on occupied residential refurbishment, cladding, fa ade remediation, planned maintenance or social housing projects Excellent communication and relationship-building skills with a professional and customer-focused approach Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor Strong organisational skills with the ability to manage multiple priorities and maintain accurate records Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Resident Liaison Officer (RLO) Location: Sutton Contract: 40 Weeks Start Date: 27th July 2026 About the Role We are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our clients team on a 40-week social housing refurbishment project commencing on 27th July 2026. The project involves the external and internal refurbishment of approximately 100 occupied residential properties across multiple apartment blocks. As the primary point of contact between residents, the client, and the site team, you will play a key role in ensuring excellent communication, minimising disruption, and maintaining high levels of resident satisfaction throughout the works. Project Scope The refurbishment programme includes: Roofing works Window replacements Internal decorations Associated refurbishment works to occupied social housing properties Key Responsibilities Act as the main point of contact for residents before, during, and after planned works. Build and maintain positive relationships with residents, client representatives, and the site management team. Carry out resident consultations and property visits prior to works commencing. Issue notifications, newsletters, appointment letters, and programme updates. Coordinate access arrangements with residents and site operatives. Record and manage resident queries, concerns, complaints, and compliments, ensuring prompt resolution. Identify and provide additional support for vulnerable residents, escalating concerns where appropriate. Monitor resident satisfaction and complete customer care surveys. Attend site meetings and provide regular reports on resident engagement and project progress. Maintain accurate records and ensure all resident communications are documented. Work closely with the Site Manager and Project Manager to ensure works are delivered safely, efficiently, and with minimal disruption. Essential Requirements Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment projects. Strong communication and interpersonal skills. Experience working on occupied residential properties. Excellent organisational and administrative abilities. Ability to manage difficult conversations professionally and empathetically. Competent in Microsoft Office, including Outlook, Word, and Excel. Desirable Experience working on roofing, window replacement, or internal refurbishment programmes. Knowledge of social housing environments and resident engagement best practices. CSCS card (desirable but not essential).
02/09/2026
Full time
Resident Liaison Officer (RLO) Location: Sutton Contract: 40 Weeks Start Date: 27th July 2026 About the Role We are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our clients team on a 40-week social housing refurbishment project commencing on 27th July 2026. The project involves the external and internal refurbishment of approximately 100 occupied residential properties across multiple apartment blocks. As the primary point of contact between residents, the client, and the site team, you will play a key role in ensuring excellent communication, minimising disruption, and maintaining high levels of resident satisfaction throughout the works. Project Scope The refurbishment programme includes: Roofing works Window replacements Internal decorations Associated refurbishment works to occupied social housing properties Key Responsibilities Act as the main point of contact for residents before, during, and after planned works. Build and maintain positive relationships with residents, client representatives, and the site management team. Carry out resident consultations and property visits prior to works commencing. Issue notifications, newsletters, appointment letters, and programme updates. Coordinate access arrangements with residents and site operatives. Record and manage resident queries, concerns, complaints, and compliments, ensuring prompt resolution. Identify and provide additional support for vulnerable residents, escalating concerns where appropriate. Monitor resident satisfaction and complete customer care surveys. Attend site meetings and provide regular reports on resident engagement and project progress. Maintain accurate records and ensure all resident communications are documented. Work closely with the Site Manager and Project Manager to ensure works are delivered safely, efficiently, and with minimal disruption. Essential Requirements Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment projects. Strong communication and interpersonal skills. Experience working on occupied residential properties. Excellent organisational and administrative abilities. Ability to manage difficult conversations professionally and empathetically. Competent in Microsoft Office, including Outlook, Word, and Excel. Desirable Experience working on roofing, window replacement, or internal refurbishment programmes. Knowledge of social housing environments and resident engagement best practices. CSCS card (desirable but not essential).
Guildmore has an exciting opportunity for a Resident Liaison Officer. You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What we offer Full training and ongoing support. Opportunities to learn system management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.
02/09/2026
Full time
Guildmore has an exciting opportunity for a Resident Liaison Officer. You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What we offer Full training and ongoing support. Opportunities to learn system management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.
Our client delivers a comprehensive range solutions tailored to meet the diverse needs of their customers. Whether supporting homeowners, commercial businesses, or heritage properties, they provide expert services with precision, quality, and attention to detail. Their specialisms include: • Domestic roofing • Commercial roofing • Roofing surveys • Repairs & maintenance • Heritage projects Due to continued growth and new project wins they are looking for a Customer Liaison Officer to join their team on a permanent basis. Overview of the Role As a Customer Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives.
01/09/2026
Full time
Our client delivers a comprehensive range solutions tailored to meet the diverse needs of their customers. Whether supporting homeowners, commercial businesses, or heritage properties, they provide expert services with precision, quality, and attention to detail. Their specialisms include: • Domestic roofing • Commercial roofing • Roofing surveys • Repairs & maintenance • Heritage projects Due to continued growth and new project wins they are looking for a Customer Liaison Officer to join their team on a permanent basis. Overview of the Role As a Customer Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives.
Fawkes & Reece London
Stoke-on-trent, Staffordshire
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary - permanent basis (approximately 6 months) on a roofing replacement scheme in Stoke. This will shortly be moving to a scheme in Manchester so successful candidates must be happy to work in both locations. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The hourly rate is 17-18ph paid via an umbrella company. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
01/09/2026
Seasonal
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary - permanent basis (approximately 6 months) on a roofing replacement scheme in Stoke. This will shortly be moving to a scheme in Manchester so successful candidates must be happy to work in both locations. The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The hourly rate is 17-18ph paid via an umbrella company. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed) Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Worcestershire - and will involve travel. A company van and fuel card will be supplied from day one The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 18 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
01/09/2026
Contract
I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Worcestershire - and will involve travel. A company van and fuel card will be supplied from day one The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 18 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
Resident Liaison Officer - Social Housing Planned Works Based in Harrow/North West London Full time, permanent 30-34k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Harrow/North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
01/09/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Harrow/North West London Full time, permanent 30-34k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Harrow/North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
Repairs Supervisor (Social Housing) Repairs Supervisor Maintenance Supervisor Reactive Repairs Van & Fuel Card Provided Job Title: Repairs Supervisor (Reactive Maintenance) Location: Finsbury Park, North London (Base / Local Patch) Pay Rate: £27.00 per hour (CIS / Umbrella) Package: Company Van + Fuel Card Included Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Day Shift (42.5 hours per week) Mandatory Requirements: Full UK Driving Licence, Social Housing / Reactive Repairs Experience Are you an experienced, ticketed Repairs Supervisor or Maintenance Supervisor looking for an ongoing CIS contract based out of North London We are urgently recruiting a qualified Repairs Supervisor based out of Finsbury Park to oversee day-to-day reactive maintenance and repairs across local social housing property portfolios. Working with an established social housing contractor, you will lead a team of multi-trade operatives and sub-contractors, managing daily job schedules, pre- and post-inspections, quality control, and resident satisfaction across the North London patch. Why Apply for This Repairs Supervisor Position Competitive Rate: Earn £27.00 per hour (CIS) with reliable weekly pay. Full Company Package: Includes a Company Van and Fuel Card provided from day one. Great Location: Centrally based out of Finsbury Park, covering a compact local patch. Long-Term Stability: Ongoing contract position within a busy, high-volume reactive repairs team. Key Responsibilities: Operational Supervision: Lead and support multi-trade operatives and sub-contractors delivering reactive maintenance, emergency repairs, and estate works. Quality & Cost Control: Conduct thorough pre-inspections and post-inspections, auditing trade work against Schedule of Rates (SOR) and contract standards. Performance & WIP Management: Monitor job progress, manage Work in Progress (WIP) lists, and ensure key performance indicators (KPIs) and priority turnaround times are met. Health & Safety Compliance: Deliver site inductions, RAMS checks, and Toolbox Talks, enforcing strict H&S regulations on live residential sites. Resident & Client Liaison: De-escalate tenant complaints, handle access issues, and maintain strong working relationships with housing officers and local authority representatives. Requirements: Experience: Proven background as a Repairs Supervisor , Maintenance Supervisor , or Housing Supervisor within social housing, council, or housing association environments. Technical Knowledge: Strong working knowledge of reactive repairs, multi-trade works, and Schedule of Rates (SOR / NHF) . Mobility: Must hold a Full UK Driving Licence (Clean preferred) to utilise the company van. Certifications: Valid CSCS card and SSSTS / SMSTS preferred (or relevant trade qualification / equivalent supervisory experience). How to Apply: If you are an experienced Repairs Supervisor ready for an immediate start in Finsbury Park, click APPLY NOW with your updated CV for an immediate review.
01/09/2026
Full time
Repairs Supervisor (Social Housing) Repairs Supervisor Maintenance Supervisor Reactive Repairs Van & Fuel Card Provided Job Title: Repairs Supervisor (Reactive Maintenance) Location: Finsbury Park, North London (Base / Local Patch) Pay Rate: £27.00 per hour (CIS / Umbrella) Package: Company Van + Fuel Card Included Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Day Shift (42.5 hours per week) Mandatory Requirements: Full UK Driving Licence, Social Housing / Reactive Repairs Experience Are you an experienced, ticketed Repairs Supervisor or Maintenance Supervisor looking for an ongoing CIS contract based out of North London We are urgently recruiting a qualified Repairs Supervisor based out of Finsbury Park to oversee day-to-day reactive maintenance and repairs across local social housing property portfolios. Working with an established social housing contractor, you will lead a team of multi-trade operatives and sub-contractors, managing daily job schedules, pre- and post-inspections, quality control, and resident satisfaction across the North London patch. Why Apply for This Repairs Supervisor Position Competitive Rate: Earn £27.00 per hour (CIS) with reliable weekly pay. Full Company Package: Includes a Company Van and Fuel Card provided from day one. Great Location: Centrally based out of Finsbury Park, covering a compact local patch. Long-Term Stability: Ongoing contract position within a busy, high-volume reactive repairs team. Key Responsibilities: Operational Supervision: Lead and support multi-trade operatives and sub-contractors delivering reactive maintenance, emergency repairs, and estate works. Quality & Cost Control: Conduct thorough pre-inspections and post-inspections, auditing trade work against Schedule of Rates (SOR) and contract standards. Performance & WIP Management: Monitor job progress, manage Work in Progress (WIP) lists, and ensure key performance indicators (KPIs) and priority turnaround times are met. Health & Safety Compliance: Deliver site inductions, RAMS checks, and Toolbox Talks, enforcing strict H&S regulations on live residential sites. Resident & Client Liaison: De-escalate tenant complaints, handle access issues, and maintain strong working relationships with housing officers and local authority representatives. Requirements: Experience: Proven background as a Repairs Supervisor , Maintenance Supervisor , or Housing Supervisor within social housing, council, or housing association environments. Technical Knowledge: Strong working knowledge of reactive repairs, multi-trade works, and Schedule of Rates (SOR / NHF) . Mobility: Must hold a Full UK Driving Licence (Clean preferred) to utilise the company van. Certifications: Valid CSCS card and SSSTS / SMSTS preferred (or relevant trade qualification / equivalent supervisory experience). How to Apply: If you are an experienced Repairs Supervisor ready for an immediate start in Finsbury Park, click APPLY NOW with your updated CV for an immediate review.
Fortus Recruitment Group
Hammersmith And Fulham, London
Resident Liaison Officer (RLO) - External Planned Works Location: Hammersmith Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Hammersmith. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while works are completed. Key Responsibilities: Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident issues and satisfaction. Deliver a consistently high standard of customer service throughout the project. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience within social housing, external planned maintenance or property services. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
01/09/2026
Full time
Resident Liaison Officer (RLO) - External Planned Works Location: Hammersmith Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Hammersmith. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while works are completed. Key Responsibilities: Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident issues and satisfaction. Deliver a consistently high standard of customer service throughout the project. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience within social housing, external planned maintenance or property services. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Birmingham and Tewkesbury - and will involve travel. A company van and fuel card will be supplied from day one. The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents Discussing with tenants the Retrofit works that will be carried out, such as: Solar Installations Cavity Wall barriers Loft Insulations Window and Door replacements Air Source Heat Pump installations I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence Experience with Retrofit works And in return, the Resident Liaison Officer will receive: 21 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
01/09/2026
Contract
I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Birmingham and Tewkesbury - and will involve travel. A company van and fuel card will be supplied from day one. The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents Discussing with tenants the Retrofit works that will be carried out, such as: Solar Installations Cavity Wall barriers Loft Insulations Window and Door replacements Air Source Heat Pump installations I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence Experience with Retrofit works And in return, the Resident Liaison Officer will receive: 21 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
Tenant Liaison Officer Location : Based in Leeds Salary : £32,000 per annum Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
01/09/2026
Full time
Tenant Liaison Officer Location : Based in Leeds Salary : £32,000 per annum Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
Resident Liaison Officer - Kitchen & Bathroom Refurbishments Location: Guildford Rate: Up to £21 per hour Contract: Temporary - Up to 4 Weeks, with Potential to Go Permanent Start: Immediate - Monday Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team in Guildford, supporting a programme of kitchen and bathroom refurbishment works . This is an excellent opportunity for an experienced RLO looking for an immediate start, with the potential for the position to become permanent following the initial temporary contract. Key Responsibilities: Act as the main point of contact for residents throughout the refurbishment programme. Liaise with residents regarding planned kitchen and bathroom works. Arrange appointments and coordinate access to occupied properties. Keep residents informed of work schedules, progress and any changes. Manage resident queries, concerns and complaints, resolving issues promptly. Work closely with site teams, contractors and supervisors to ensure works run smoothly. Carry out resident visits and provide regular updates throughout the project. Maintain accurate records of resident communications and appointments. Support the site team with resident engagement and general project administration. Deliver a high standard of customer service throughout the programme. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on kitchen and bathroom refurbishments or planned maintenance projects is highly desirable. Strong communication and interpersonal skills. Excellent customer service and relationship-building skills. Good organisational skills with the ability to manage multiple priorities. Confident liaising with residents, contractors and site teams. Proactive and professional approach to resolving issues. Available to start immediately on Monday. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Equal opportunities employer. INDTJ
01/09/2026
Seasonal
Resident Liaison Officer - Kitchen & Bathroom Refurbishments Location: Guildford Rate: Up to £21 per hour Contract: Temporary - Up to 4 Weeks, with Potential to Go Permanent Start: Immediate - Monday Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team in Guildford, supporting a programme of kitchen and bathroom refurbishment works . This is an excellent opportunity for an experienced RLO looking for an immediate start, with the potential for the position to become permanent following the initial temporary contract. Key Responsibilities: Act as the main point of contact for residents throughout the refurbishment programme. Liaise with residents regarding planned kitchen and bathroom works. Arrange appointments and coordinate access to occupied properties. Keep residents informed of work schedules, progress and any changes. Manage resident queries, concerns and complaints, resolving issues promptly. Work closely with site teams, contractors and supervisors to ensure works run smoothly. Carry out resident visits and provide regular updates throughout the project. Maintain accurate records of resident communications and appointments. Support the site team with resident engagement and general project administration. Deliver a high standard of customer service throughout the programme. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on kitchen and bathroom refurbishments or planned maintenance projects is highly desirable. Strong communication and interpersonal skills. Excellent customer service and relationship-building skills. Good organisational skills with the ability to manage multiple priorities. Confident liaising with residents, contractors and site teams. Proactive and professional approach to resolving issues. Available to start immediately on Monday. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Equal opportunities employer. INDTJ
Resident Liaison Officer Social Housing Multiple Locations Across London Contract Temp-to-Perm Opportunities Build Recruitment are currently working with a number of leading social housing contractors who are looking for experienced Resident Liaison Officers to join their teams across London. There are multiple positions available across a range of workstreams, including planned maintenance, refurbishment, roofing, kitchens & bathrooms, fire safety, retrofit and general social housing works. The Role: Acting as the main point of contact for residents throughout works Managing resident communication and expectations Providing regular updates on programmes and works Dealing with queries, complaints and access issues Supporting site and operational teams Carrying out resident visits and engagement Maintaining accurate records and reporting About You: Previous RLO / Resident Liaison experience within social housing or construction Strong communication and relationship-building skills Confident dealing with residents and resolving issues Good understanding of working in occupied properties Organised and able to manage multiple sites/workstreams Driving licence advantageous depending on location What's on offer? Multiple roles across London Immediate and upcoming requirements Contracting initially with a view to temp-to-perm Opportunities with established social housing contractors Competitive hourly rates depending on experience and location If you're an experienced RLO and open to a new opportunity, please get in touch with Charlie at Build Recruitment for a confidential conversation.
01/09/2026
Contract
Resident Liaison Officer Social Housing Multiple Locations Across London Contract Temp-to-Perm Opportunities Build Recruitment are currently working with a number of leading social housing contractors who are looking for experienced Resident Liaison Officers to join their teams across London. There are multiple positions available across a range of workstreams, including planned maintenance, refurbishment, roofing, kitchens & bathrooms, fire safety, retrofit and general social housing works. The Role: Acting as the main point of contact for residents throughout works Managing resident communication and expectations Providing regular updates on programmes and works Dealing with queries, complaints and access issues Supporting site and operational teams Carrying out resident visits and engagement Maintaining accurate records and reporting About You: Previous RLO / Resident Liaison experience within social housing or construction Strong communication and relationship-building skills Confident dealing with residents and resolving issues Good understanding of working in occupied properties Organised and able to manage multiple sites/workstreams Driving licence advantageous depending on location What's on offer? Multiple roles across London Immediate and upcoming requirements Contracting initially with a view to temp-to-perm Opportunities with established social housing contractors Competitive hourly rates depending on experience and location If you're an experienced RLO and open to a new opportunity, please get in touch with Charlie at Build Recruitment for a confidential conversation.
Resident Liaison Officer (RLO) Temp to Perm Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Decarbonisation Job Title: Resident Liaison Officer (RLO) Energy Efficiency & Retrofit Location: Swindon (Covering Wiltshire Regional Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.45 per hour (PAYE) + Weekly Pay Contract Type: Temp to Perm (Immediate contract start with a direct pathway to a permanent role) Hours: Monday to Friday, Standard Day Shift Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Social Housing Experience Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) with a background in social housing refurbishment and energy efficiency schemes looking for long-term career stability We are urgently recruiting a dedicated Resident Liaison Officer based out of Swindon for a Temp to Perm opportunity. You will manage customer-facing operations across active Social Housing Decarbonisation Fund (SHDF) retrofit projects spanning the wider Wiltshire patch . In this role, you will act as the crucial link between local residents, site managers, and trade contractors during live property upgrades (including external/internal wall insulation, window/door replacements, heating, and ventilation works), ensuring clear communication and high tenant satisfaction throughout the programme. Why Apply for This RLO Position Temp to Perm Opportunity: Enjoy immediate weekly pay with a clear, seamless transition into a permanent position. Flexible Pay Options: Earn £23.00 per hour (Umbrella) or £17.45 per hour (PAYE) during the initial temporary phase. High-Growth Sector: Gain long-term career security on major SHDF and PAS 2035 green energy / decarbonisation frameworks. Consistent Work Pattern: Standard Monday to Friday schedule with dependable full-time hours. Key Responsibilities: Resident Engagement & Retrofit Support: Conduct initial home visits, pre-work surveys, and ongoing consultations to explain SHDF energy-efficiency works to residents. Occupied Property Logistics: Serve as the primary point of contact for tenants, coordinating property access, work schedules, and addressing daily enquiries to minimise disruption. Complaint & Issue Resolution: Proactively manage tenant concerns, de-escalate access issues, and liaise with site managers to resolve on-site operational challenges. Wiltshire Patch Coverage: Travel efficiently between properties across Swindon and the surrounding Wiltshire region to conduct home visits and quality check sign-offs. Record Keeping: Maintain detailed resident liaison logs, property access notes, and communication records. Requirements: Relevant Experience: Proven track record as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks (experience on insulation / EWI / SHDF schemes highly desirable). Mobility: Must possess a Full UK Driving Licence and access to your own reliable vehicle for daily patch travel across Wiltshire. Key Attributes: Excellent communication skills, high empathy, strong de-escalation abilities, and a reliable, organised approach. How to Apply: If you are a ticketed Resident Liaison Officer seeking a permanent career path in Swindon/Wiltshire, click APPLY NOW with your updated CV for an immediate review.
01/09/2026
Full time
Resident Liaison Officer (RLO) Temp to Perm Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Decarbonisation Job Title: Resident Liaison Officer (RLO) Energy Efficiency & Retrofit Location: Swindon (Covering Wiltshire Regional Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.45 per hour (PAYE) + Weekly Pay Contract Type: Temp to Perm (Immediate contract start with a direct pathway to a permanent role) Hours: Monday to Friday, Standard Day Shift Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Social Housing Experience Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) with a background in social housing refurbishment and energy efficiency schemes looking for long-term career stability We are urgently recruiting a dedicated Resident Liaison Officer based out of Swindon for a Temp to Perm opportunity. You will manage customer-facing operations across active Social Housing Decarbonisation Fund (SHDF) retrofit projects spanning the wider Wiltshire patch . In this role, you will act as the crucial link between local residents, site managers, and trade contractors during live property upgrades (including external/internal wall insulation, window/door replacements, heating, and ventilation works), ensuring clear communication and high tenant satisfaction throughout the programme. Why Apply for This RLO Position Temp to Perm Opportunity: Enjoy immediate weekly pay with a clear, seamless transition into a permanent position. Flexible Pay Options: Earn £23.00 per hour (Umbrella) or £17.45 per hour (PAYE) during the initial temporary phase. High-Growth Sector: Gain long-term career security on major SHDF and PAS 2035 green energy / decarbonisation frameworks. Consistent Work Pattern: Standard Monday to Friday schedule with dependable full-time hours. Key Responsibilities: Resident Engagement & Retrofit Support: Conduct initial home visits, pre-work surveys, and ongoing consultations to explain SHDF energy-efficiency works to residents. Occupied Property Logistics: Serve as the primary point of contact for tenants, coordinating property access, work schedules, and addressing daily enquiries to minimise disruption. Complaint & Issue Resolution: Proactively manage tenant concerns, de-escalate access issues, and liaise with site managers to resolve on-site operational challenges. Wiltshire Patch Coverage: Travel efficiently between properties across Swindon and the surrounding Wiltshire region to conduct home visits and quality check sign-offs. Record Keeping: Maintain detailed resident liaison logs, property access notes, and communication records. Requirements: Relevant Experience: Proven track record as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks (experience on insulation / EWI / SHDF schemes highly desirable). Mobility: Must possess a Full UK Driving Licence and access to your own reliable vehicle for daily patch travel across Wiltshire. Key Attributes: Excellent communication skills, high empathy, strong de-escalation abilities, and a reliable, organised approach. How to Apply: If you are a ticketed Resident Liaison Officer seeking a permanent career path in Swindon/Wiltshire, click APPLY NOW with your updated CV for an immediate review.
Resident Liaison Officer (RLO) Cladding Remediation Central London The Company We are working in partnership with one of the UK's leading main contractors, a highly respected business with a strong presence across the southeast. With over 25 years of successful project delivery, the company has established long-standing relationships with key clients, securing a significant order book and a robust pipeline of work across multiple sectors. This opportunity sits within a well-established London and South division, specialising in refurbishment, remediation, retrofit and building safety projects. Their diverse portfolio includes residential developments, student accommodation and large-scale regeneration schemes delivered for local authorities, housing associations and private sector clients. Supported by an experienced and highly regarded leadership team, the business has built a reputation for delivering complex projects to the highest standards while maintaining a collaborative and people-focused culture. The Role Due to continued growth, our client is seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join their team on a permanent basis, supporting the delivery of major cladding remediation projects across Central London . As the key link between residents, site teams and project stakeholders, you will play a crucial role in ensuring residents are kept informed, supported and engaged throughout the duration of the works. This is an excellent opportunity for someone who enjoys building relationships, solving problems and delivering exceptional customer service within a construction environment. Key Responsibilities Act as the primary point of contact for residents before, during and after project works. Build positive and professional relationships with residents, responding to enquiries and resolving concerns efficiently. Carry out resident profiling, needs assessments and satisfaction surveys. Organise and attend resident consultations, meetings, open days and community engagement events. Coordinate access arrangements to facilitate project delivery while minimising disruption. Provide regular updates to residents regarding programme milestones, project progress and upcoming works. Work closely with site teams and project managers to ensure resident issues are communicated and addressed effectively. Maintain accurate records of resident communications, complaints and actions taken in line with company procedures. About You To be successful in this role, you will have: Previous experience as a Resident Liaison Officer or in a customer-facing role within construction, refurbishment, maintenance or social housing. Excellent communication and interpersonal skills, with the ability to engage confidently with a wide range of stakeholders. Strong organisational and administrative abilities, with attention to detail. A professional, empathetic and solutions-focused approach when dealing with sensitive situations. Good IT skills, including proficiency in Microsoft Office applications. The ability to work independently while managing multiple priorities in a fast-paced environment. What's on Offer Permanent position with a market-leading contractor. Long-term pipeline of secured work across London and the South East. Opportunity to work on high-profile building safety and remediation projects. Supportive team environment and strong leadership. Competitive salary and benefits package. Excellent opportunities for career progression and professional development. If you're an experienced Resident Liaison Officer looking to join a reputable contractor with a strong order book and a commitment to delivering high-quality projects, we'd love to hear from you.
01/09/2026
Full time
Resident Liaison Officer (RLO) Cladding Remediation Central London The Company We are working in partnership with one of the UK's leading main contractors, a highly respected business with a strong presence across the southeast. With over 25 years of successful project delivery, the company has established long-standing relationships with key clients, securing a significant order book and a robust pipeline of work across multiple sectors. This opportunity sits within a well-established London and South division, specialising in refurbishment, remediation, retrofit and building safety projects. Their diverse portfolio includes residential developments, student accommodation and large-scale regeneration schemes delivered for local authorities, housing associations and private sector clients. Supported by an experienced and highly regarded leadership team, the business has built a reputation for delivering complex projects to the highest standards while maintaining a collaborative and people-focused culture. The Role Due to continued growth, our client is seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join their team on a permanent basis, supporting the delivery of major cladding remediation projects across Central London . As the key link between residents, site teams and project stakeholders, you will play a crucial role in ensuring residents are kept informed, supported and engaged throughout the duration of the works. This is an excellent opportunity for someone who enjoys building relationships, solving problems and delivering exceptional customer service within a construction environment. Key Responsibilities Act as the primary point of contact for residents before, during and after project works. Build positive and professional relationships with residents, responding to enquiries and resolving concerns efficiently. Carry out resident profiling, needs assessments and satisfaction surveys. Organise and attend resident consultations, meetings, open days and community engagement events. Coordinate access arrangements to facilitate project delivery while minimising disruption. Provide regular updates to residents regarding programme milestones, project progress and upcoming works. Work closely with site teams and project managers to ensure resident issues are communicated and addressed effectively. Maintain accurate records of resident communications, complaints and actions taken in line with company procedures. About You To be successful in this role, you will have: Previous experience as a Resident Liaison Officer or in a customer-facing role within construction, refurbishment, maintenance or social housing. Excellent communication and interpersonal skills, with the ability to engage confidently with a wide range of stakeholders. Strong organisational and administrative abilities, with attention to detail. A professional, empathetic and solutions-focused approach when dealing with sensitive situations. Good IT skills, including proficiency in Microsoft Office applications. The ability to work independently while managing multiple priorities in a fast-paced environment. What's on Offer Permanent position with a market-leading contractor. Long-term pipeline of secured work across London and the South East. Opportunity to work on high-profile building safety and remediation projects. Supportive team environment and strong leadership. Competitive salary and benefits package. Excellent opportunities for career progression and professional development. If you're an experienced Resident Liaison Officer looking to join a reputable contractor with a strong order book and a commitment to delivering high-quality projects, we'd love to hear from you.
Guildmore has an exciting opportunity for a Resident Liaison Officer (M4 4AR). You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What we offer Full training and ongoing support. Opportunities to learn system management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.
01/09/2026
Full time
Guildmore has an exciting opportunity for a Resident Liaison Officer (M4 4AR). You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What we offer Full training and ongoing support. Opportunities to learn system management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.
Resident Liaison Officer £20 - £24 per hour Redruth Temp to Perm I am looking for a Resident Liaison Officer to join a social housing provider with properties across Redruth. This is a field-based role requiring regular travel across your designated area, covering Redruth and the surrounding areas. As a visible presence within the neighbourhoods, you will be the face of the organisation, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. Requirements for the Resident Liaison Officer Full UK Drivers Licence Excellent customer service skills, with strong communication and relationship building abilities. Experience in the same/ similar role. The capability to plan and manage your workload effectively without high levels of supervision. Strong resource and time management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem solving and decision making skills. Resilience when handling challenging situations and delivering sustainable outcomes. If you are interested in applying for the Resident Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)
01/09/2026
Seasonal
Resident Liaison Officer £20 - £24 per hour Redruth Temp to Perm I am looking for a Resident Liaison Officer to join a social housing provider with properties across Redruth. This is a field-based role requiring regular travel across your designated area, covering Redruth and the surrounding areas. As a visible presence within the neighbourhoods, you will be the face of the organisation, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. Requirements for the Resident Liaison Officer Full UK Drivers Licence Excellent customer service skills, with strong communication and relationship building abilities. Experience in the same/ similar role. The capability to plan and manage your workload effectively without high levels of supervision. Strong resource and time management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem solving and decision making skills. Resilience when handling challenging situations and delivering sustainable outcomes. If you are interested in applying for the Resident Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)
