Resident Liaison Officer (RLO) Location: Sutton & West London, with travel across London as required Salary: 35,000 per annum + package Job Type: Permanent, Full-Time The Opportunity We are working with an established contractor specialising in social housing, property maintenance and refurbishment, who is looking to recruit an experienced Resident Liaison Officer to support projects initially based in Sutton and West London. This is an excellent opportunity for a customer-focused professional with experience in social housing, planned maintenance or refurbishment to act as the key point of contact between residents, site teams and clients, ensuring works are communicated effectively and disruption is kept to a minimum. Although the initial focus will be on a Sutton-based project, the successful candidate will need to be flexible and willing to travel to other locations across London to support the company's wider contracts when required. Key Responsibilities Act as the main point of contact for residents throughout refurbishment and maintenance works. Build positive relationships with residents, tenants, clients and site teams. Communicate upcoming works, schedules, access requirements and potential disruption clearly. Arrange appointments and coordinate access to occupied properties. Handle resident queries, concerns and complaints professionally, resolving issues wherever possible. Work closely with site managers, operatives and subcontractors to ensure works run smoothly. Maintain accurate records of resident communications, appointments, feedback and complaints. Monitor resident satisfaction and help ensure projects are delivered with minimal disruption. Support vulnerable residents and provide a professional, empathetic service throughout the works. The Ideal Candidate Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role. Experience within social housing, planned maintenance, property refurbishment or construction would be advantageous. Excellent communication, organisational and relationship-building skills. A professional, approachable and empathetic manner when dealing with residents. Strong administration and record-keeping skills. The ability to manage competing priorities and resolve issues effectively. A full UK driving licence and willingness to travel across Sutton, West London and other London locations as required. What's on Offer? 35,000 annual salary. Company vehicle with fuel card. Laptop, mobile phone and iPad. 20 days' annual leave plus 8 bank holidays. The opportunity to join an established contractor delivering social housing maintenance and refurbishment projects across London. Apply Now If you have experience in resident liaison, tenant engagement or customer service within social housing or construction, and are looking for your next opportunity, we would welcome your application. All applications will be handled confidentially.
19/10/2026
Full time
Resident Liaison Officer (RLO) Location: Sutton & West London, with travel across London as required Salary: 35,000 per annum + package Job Type: Permanent, Full-Time The Opportunity We are working with an established contractor specialising in social housing, property maintenance and refurbishment, who is looking to recruit an experienced Resident Liaison Officer to support projects initially based in Sutton and West London. This is an excellent opportunity for a customer-focused professional with experience in social housing, planned maintenance or refurbishment to act as the key point of contact between residents, site teams and clients, ensuring works are communicated effectively and disruption is kept to a minimum. Although the initial focus will be on a Sutton-based project, the successful candidate will need to be flexible and willing to travel to other locations across London to support the company's wider contracts when required. Key Responsibilities Act as the main point of contact for residents throughout refurbishment and maintenance works. Build positive relationships with residents, tenants, clients and site teams. Communicate upcoming works, schedules, access requirements and potential disruption clearly. Arrange appointments and coordinate access to occupied properties. Handle resident queries, concerns and complaints professionally, resolving issues wherever possible. Work closely with site managers, operatives and subcontractors to ensure works run smoothly. Maintain accurate records of resident communications, appointments, feedback and complaints. Monitor resident satisfaction and help ensure projects are delivered with minimal disruption. Support vulnerable residents and provide a professional, empathetic service throughout the works. The Ideal Candidate Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role. Experience within social housing, planned maintenance, property refurbishment or construction would be advantageous. Excellent communication, organisational and relationship-building skills. A professional, approachable and empathetic manner when dealing with residents. Strong administration and record-keeping skills. The ability to manage competing priorities and resolve issues effectively. A full UK driving licence and willingness to travel across Sutton, West London and other London locations as required. What's on Offer? 35,000 annual salary. Company vehicle with fuel card. Laptop, mobile phone and iPad. 20 days' annual leave plus 8 bank holidays. The opportunity to join an established contractor delivering social housing maintenance and refurbishment projects across London. Apply Now If you have experience in resident liaison, tenant engagement or customer service within social housing or construction, and are looking for your next opportunity, we would welcome your application. All applications will be handled confidentially.
Resident Liaison Officer (Planned & Regeneration) Temporary - 3 month contract Based in Basildon 16.50per hour As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months.
19/10/2026
Seasonal
Resident Liaison Officer (Planned & Regeneration) Temporary - 3 month contract Based in Basildon 16.50per hour As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months.
Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO) Portishead Permanent or Long-term Freelance Recladding & Façade Remediation Project on large apartment blocks £30,000 to £32,000 (depending on experience) The Opportunity We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and façade remediation programme in Portishead. Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements. This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption. The Role Act as the main point of contact for residents, leaseholders and stakeholders throughout the project Provide clear and timely communication on planned works, access requirements and programme updates Build positive relationships with residents and support them through each stage of the works Arrange appointments, consultations, resident meetings and home visits as required Manage enquiries, concerns and complaints professionally and sensitively Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly Maintain accurate records of communications, visits and resident feedback Support customer satisfaction initiatives and project reporting requirements Help minimise disruption and ensure residents remain informed throughout the programme What We're Looking For Essential Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services Excellent communication and interpersonal skills Strong organisational and administrative abilities Ability to manage difficult conversations professionally and empathetically Experience working within occupied residential environments Strong stakeholder management and relationship-building skills Desirable Experience working as a TLO with cladding, façade, remediation, retrofit or fire safety projects Luxury Accommodation / Residential refurbishment experience Understanding of building safety remediation programmes Experience supporting site teams on live construction projects What You'll Get Long-term opportunity on a secured programme with approximately two years of work Flexible engagement options including permanent, freelance or temp-to-perm Opportunity to join a growing and well-established specialist contractor Join a high-profile building safety and remediation programme Stable pipeline of future projects Supportive site and management team Salary of £30,000 rising to £32,000 per annum upon successful completion of 3-month probation period. Apply If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you.
19/10/2026
Full time
Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO) Portishead Permanent or Long-term Freelance Recladding & Façade Remediation Project on large apartment blocks £30,000 to £32,000 (depending on experience) The Opportunity We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and façade remediation programme in Portishead. Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements. This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption. The Role Act as the main point of contact for residents, leaseholders and stakeholders throughout the project Provide clear and timely communication on planned works, access requirements and programme updates Build positive relationships with residents and support them through each stage of the works Arrange appointments, consultations, resident meetings and home visits as required Manage enquiries, concerns and complaints professionally and sensitively Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly Maintain accurate records of communications, visits and resident feedback Support customer satisfaction initiatives and project reporting requirements Help minimise disruption and ensure residents remain informed throughout the programme What We're Looking For Essential Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services Excellent communication and interpersonal skills Strong organisational and administrative abilities Ability to manage difficult conversations professionally and empathetically Experience working within occupied residential environments Strong stakeholder management and relationship-building skills Desirable Experience working as a TLO with cladding, façade, remediation, retrofit or fire safety projects Luxury Accommodation / Residential refurbishment experience Understanding of building safety remediation programmes Experience supporting site teams on live construction projects What You'll Get Long-term opportunity on a secured programme with approximately two years of work Flexible engagement options including permanent, freelance or temp-to-perm Opportunity to join a growing and well-established specialist contractor Join a high-profile building safety and remediation programme Stable pipeline of future projects Supportive site and management team Salary of £30,000 rising to £32,000 per annum upon successful completion of 3-month probation period. Apply If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you.
We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Senior Disrepair Managaer, you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Farringdon office with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Disrepair Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. Please note, we reserve the right to close this vacancy early, if we receive a high volume of applications About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
19/10/2026
Full time
We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Senior Disrepair Managaer, you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Farringdon office with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Disrepair Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. Please note, we reserve the right to close this vacancy early, if we receive a high volume of applications About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Job Description - Resident Liaison Officer (RLO) Location: Westminster and surrounding areas Contract: Temporary to Permanent Salary: Up to 34,000 basic + 4,560 car allowance Total Package: 38,560 About the Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a team delivering kitchen and bathroom refurbishment works across social housing properties in Westminster and the surrounding areas. The successful candidate will be responsible for acting as the main point of contact between residents, contractors and the project team, ensuring refurbishment works are communicated clearly and carried out with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout kitchen and bathroom refurbishment programmes. Liaise with residents to arrange access, appointments and communicate work schedules. Explain the refurbishment process, timescales and any potential disruption. Manage resident queries, complaints and concerns professionally and promptly. Build positive relationships with residents, contractors and site teams. Carry out property visits and keep residents updated on progress. Maintain accurate records of resident communications, appointments and feedback. Support the project team in resolving issues and ensuring works are completed to a high standard. Ensure residents are treated with respect and kept informed throughout the refurbishment process. Essential Requirements Direct experience as a Resident Liaison Officer within social housing. Previous, hands-on experience supporting kitchen and bathroom refurbishment programmes - this is essential. Excellent communication and customer service skills. Experience dealing with resident concerns, complaints and access issues. Strong organisational skills and the ability to manage multiple properties and appointments. A professional, approachable and proactive attitude. What's on Offer? Temporary-to-permanent opportunity. Basic salary of up to 34,000. Additional 4,560 car allowance. Total annual package of 38,560. The opportunity to work on social housing refurbishment programmes across Westminster and the surrounding areas. Please note: Candidates must have direct kitchen and bathroom refurbishment experience alongside a background in resident liaison within social housing. Applications without this specific experience will not be considered.
17/10/2026
Contract
Job Description - Resident Liaison Officer (RLO) Location: Westminster and surrounding areas Contract: Temporary to Permanent Salary: Up to 34,000 basic + 4,560 car allowance Total Package: 38,560 About the Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a team delivering kitchen and bathroom refurbishment works across social housing properties in Westminster and the surrounding areas. The successful candidate will be responsible for acting as the main point of contact between residents, contractors and the project team, ensuring refurbishment works are communicated clearly and carried out with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout kitchen and bathroom refurbishment programmes. Liaise with residents to arrange access, appointments and communicate work schedules. Explain the refurbishment process, timescales and any potential disruption. Manage resident queries, complaints and concerns professionally and promptly. Build positive relationships with residents, contractors and site teams. Carry out property visits and keep residents updated on progress. Maintain accurate records of resident communications, appointments and feedback. Support the project team in resolving issues and ensuring works are completed to a high standard. Ensure residents are treated with respect and kept informed throughout the refurbishment process. Essential Requirements Direct experience as a Resident Liaison Officer within social housing. Previous, hands-on experience supporting kitchen and bathroom refurbishment programmes - this is essential. Excellent communication and customer service skills. Experience dealing with resident concerns, complaints and access issues. Strong organisational skills and the ability to manage multiple properties and appointments. A professional, approachable and proactive attitude. What's on Offer? Temporary-to-permanent opportunity. Basic salary of up to 34,000. Additional 4,560 car allowance. Total annual package of 38,560. The opportunity to work on social housing refurbishment programmes across Westminster and the surrounding areas. Please note: Candidates must have direct kitchen and bathroom refurbishment experience alongside a background in resident liaison within social housing. Applications without this specific experience will not be considered.
We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Resident Liaison Team Leaders (Direct Services) , you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Croydon - Tramshed office , with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Direct Services Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
15/10/2026
Full time
We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Resident Liaison Team Leaders (Direct Services) , you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Croydon - Tramshed office , with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Direct Services Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
The Role We are looking for an experienced Resident Liaison Officer to support the delivery of Wandle Housing Association's Retrofit Programme across Croydon and surrounding areas . This role will focus on scattered housing properties , where residents remain in their homes while energy efficiency and sustainability improvement works are carried out. As the Resident Liaison Officer, you will be the key point of contact for residents, ensuring they are fully informed, supported and engaged throughout the programme. You will explain the scope of works, coordinate appointments and access, provide regular updates on project progress, and help resolve any issues or concerns. Working closely with Site Managers, Project Teams and Wandle stakeholders, you will play a key role in delivering a positive customer experience whilst supporting the successful completion of the retrofit programme. Our head office is based in Stratford, some travel to this location may be required. What You'll Deliver Act as the primary point of contact for residents before, during and after retrofit works are completed. Build positive relationships with residents through clear, consistent and professional communication. Arrange resident consultations, appointments and property access to support programme delivery. Provide residents with information relating to planned energy efficiency improvements and project timelines. Liaise with Site Managers, Project Teams and client representatives to ensure resident needs are addressed promptly. Manage resident enquiries, concerns and complaints, ensuring issues are resolved effectively. Maintain accurate records of resident contact, access arrangements, vulnerabilities, complaints and feedback. Produce and distribute resident communications including letters, newsletters and programme updates. Attend resident meetings, community engagement events and pre-start consultations where required. Identify and help overcome barriers to access or communication that may impact project delivery. Support the achievement of customer satisfaction targets and project KPIs through excellent resident engagement. About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer within social housing, planned maintenance, retrofit, refurbishment or construction environments. Experience working on occupied properties and customer-focused projects. Excellent communication and interpersonal skills with the ability to build trust and confidence with residents. Strong customer service, complaint handling and conflict resolution skills. Highly organised with the ability to manage multiple priorities across a dispersed geographical area. Confident using Microsoft Office applications including Outlook, Word and Excel. Professional, empathetic and customer-focused approach. Able to work independently while collaborating effectively with operational teams. Full UK driving licence required. What We Offer Salary up to 35,000 per annum , depending on experience. Performance-related bonus. Company vehicle and fuel card (business use) or car allowance. Pension scheme, medical scheme options and life assurance. 25 days annual leave plus bank holidays. Perkbox benefits and wellbeing support. 24/7 GP referral and wellbeing service. 1 paid volunteer day per year. 2,000 refer-a-friend bonus after probation. Why Axis? Joining Axis means becoming part of a national organisation delivering essential services to local communities. We are committed to providing excellent customer experiences, delivering high-quality projects and creating opportunities for our people to develop and grow their careers. Our Commitment to Inclusion Many Faces, One Axis CLC. We value diversity and are proud to be an equal opportunities employer. If you require any reasonable adjustments during the recruitment process, please let us know.
14/10/2026
Full time
The Role We are looking for an experienced Resident Liaison Officer to support the delivery of Wandle Housing Association's Retrofit Programme across Croydon and surrounding areas . This role will focus on scattered housing properties , where residents remain in their homes while energy efficiency and sustainability improvement works are carried out. As the Resident Liaison Officer, you will be the key point of contact for residents, ensuring they are fully informed, supported and engaged throughout the programme. You will explain the scope of works, coordinate appointments and access, provide regular updates on project progress, and help resolve any issues or concerns. Working closely with Site Managers, Project Teams and Wandle stakeholders, you will play a key role in delivering a positive customer experience whilst supporting the successful completion of the retrofit programme. Our head office is based in Stratford, some travel to this location may be required. What You'll Deliver Act as the primary point of contact for residents before, during and after retrofit works are completed. Build positive relationships with residents through clear, consistent and professional communication. Arrange resident consultations, appointments and property access to support programme delivery. Provide residents with information relating to planned energy efficiency improvements and project timelines. Liaise with Site Managers, Project Teams and client representatives to ensure resident needs are addressed promptly. Manage resident enquiries, concerns and complaints, ensuring issues are resolved effectively. Maintain accurate records of resident contact, access arrangements, vulnerabilities, complaints and feedback. Produce and distribute resident communications including letters, newsletters and programme updates. Attend resident meetings, community engagement events and pre-start consultations where required. Identify and help overcome barriers to access or communication that may impact project delivery. Support the achievement of customer satisfaction targets and project KPIs through excellent resident engagement. About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer within social housing, planned maintenance, retrofit, refurbishment or construction environments. Experience working on occupied properties and customer-focused projects. Excellent communication and interpersonal skills with the ability to build trust and confidence with residents. Strong customer service, complaint handling and conflict resolution skills. Highly organised with the ability to manage multiple priorities across a dispersed geographical area. Confident using Microsoft Office applications including Outlook, Word and Excel. Professional, empathetic and customer-focused approach. Able to work independently while collaborating effectively with operational teams. Full UK driving licence required. What We Offer Salary up to 35,000 per annum , depending on experience. Performance-related bonus. Company vehicle and fuel card (business use) or car allowance. Pension scheme, medical scheme options and life assurance. 25 days annual leave plus bank holidays. Perkbox benefits and wellbeing support. 24/7 GP referral and wellbeing service. 1 paid volunteer day per year. 2,000 refer-a-friend bonus after probation. Why Axis? Joining Axis means becoming part of a national organisation delivering essential services to local communities. We are committed to providing excellent customer experiences, delivering high-quality projects and creating opportunities for our people to develop and grow their careers. Our Commitment to Inclusion Many Faces, One Axis CLC. We value diversity and are proud to be an equal opportunities employer. If you require any reasonable adjustments during the recruitment process, please let us know.
Resident Liaison Officer (RLO) Kitchen & Bathroom Works Location: NW10 and surrounding areas Salary: £32,000 £34,000 £4,560 car allowance Contract: Temp-to-Perm Start: Immediate We are currently looking for an experienced Resident Liaison Officer to join a kitchen and bathroom contract covering NW10 and the surrounding areas. This is a temp-to-perm opportunity, ideal for someone with experience in social housing, planned maintenance or kitchen and bathroom refurbishment projects. Key Responsibilities: Act as the main point of contact for residents throughout the works. Coordinate access and appointments with tenants and site teams. Keep residents informed of project progress and any potential disruption. Handle resident queries and resolve issues professionally. Build positive relationships with residents, contractors and clients. Support the smooth delivery of the works programme. Requirements: Previous experience as a Resident Liaison Officer within social housing or planned works. Experience working on kitchen and bathroom programmes would be advantageous. Excellent communication and organisational skills. Full UK driving licence and access to your own vehicle. What's on offer? Permanent salary of £32,000 £34,000, depending on experience. £4,560 annual car allowance. Temp-to-perm opportunity with an immediate start available. Opportunity to join an established team on an ongoing refurbishment programme. If you're an experienced RLO looking for your next opportunity, please get in touch to find out more.
14/10/2026
Seasonal
Resident Liaison Officer (RLO) Kitchen & Bathroom Works Location: NW10 and surrounding areas Salary: £32,000 £34,000 £4,560 car allowance Contract: Temp-to-Perm Start: Immediate We are currently looking for an experienced Resident Liaison Officer to join a kitchen and bathroom contract covering NW10 and the surrounding areas. This is a temp-to-perm opportunity, ideal for someone with experience in social housing, planned maintenance or kitchen and bathroom refurbishment projects. Key Responsibilities: Act as the main point of contact for residents throughout the works. Coordinate access and appointments with tenants and site teams. Keep residents informed of project progress and any potential disruption. Handle resident queries and resolve issues professionally. Build positive relationships with residents, contractors and clients. Support the smooth delivery of the works programme. Requirements: Previous experience as a Resident Liaison Officer within social housing or planned works. Experience working on kitchen and bathroom programmes would be advantageous. Excellent communication and organisational skills. Full UK driving licence and access to your own vehicle. What's on offer? Permanent salary of £32,000 £34,000, depending on experience. £4,560 annual car allowance. Temp-to-perm opportunity with an immediate start available. Opportunity to join an established team on an ongoing refurbishment programme. If you're an experienced RLO looking for your next opportunity, please get in touch to find out more.
We are working with a well-established and reputable Main Contractor who have a great company culture and ethos - the company genuinely value their staff and treat their employees well and as such have great staff retention rates. The company are proud to give back to the communities they serve, by championing local employment, fostering development and career progression and ensuring a positive work environment for all staff. The company specialise in Social Housing refurbishments across Greater Manchester, working within tenanted properties with the aim to improve the condition of homes across the region. The company work across internal refurbishments, external refurbishments, fire safety upgrades and energy efficiency upgrades. They are looking for an Assistant Site Manager / Resident Liaison Officer (this is a dual role) to join their team. This is working on a planned refurbishment scheme either in the Oldham, Bolton or Manchester region. This is a great opportunity to join a well-established Main Contractor who have a healthy pipeline of work and operate on a number of schemes. You will be reporting into a Site Manager and your responsibilities will include: The smooth operational running of the site, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team Monitoring the quality of work Liaising with the client Liaising with residents and ensuring they are kept updated with the construction process Ordering materials Experience needed: SMSTS/SSSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Social Housing Refurbishment schemes. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is 36k (depending on experience) plus 4k car allowance and other benefits. If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided
13/10/2026
Full time
We are working with a well-established and reputable Main Contractor who have a great company culture and ethos - the company genuinely value their staff and treat their employees well and as such have great staff retention rates. The company are proud to give back to the communities they serve, by championing local employment, fostering development and career progression and ensuring a positive work environment for all staff. The company specialise in Social Housing refurbishments across Greater Manchester, working within tenanted properties with the aim to improve the condition of homes across the region. The company work across internal refurbishments, external refurbishments, fire safety upgrades and energy efficiency upgrades. They are looking for an Assistant Site Manager / Resident Liaison Officer (this is a dual role) to join their team. This is working on a planned refurbishment scheme either in the Oldham, Bolton or Manchester region. This is a great opportunity to join a well-established Main Contractor who have a healthy pipeline of work and operate on a number of schemes. You will be reporting into a Site Manager and your responsibilities will include: The smooth operational running of the site, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team Monitoring the quality of work Liaising with the client Liaising with residents and ensuring they are kept updated with the construction process Ordering materials Experience needed: SMSTS/SSSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Social Housing Refurbishment schemes. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is 36k (depending on experience) plus 4k car allowance and other benefits. If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided
Resident Liaison Officer - Cambridge Approach Personnel are proud to be partnered with a growing, regional, retrofit social housing contractor, who are currently looking for a Resident Liaison Officer to join them on a temporary, contract based position across Cambridge. This is a field-based role - you will spend around 95% of your time out in the community, visiting residents, delivering information and arranging access for contractors. You'll act as the key point of contact between the project team and local residents, ensuring people are informed, heard and supported throughout the works. The role has an IMMEDIATE start date and we will be paying up-to 19ph for the right individual. Key Responsibilities: Visiting residents door-to-door to explain upcoming works Delivering letters, notices and appointment cards to properties Collecting resident feedback, concerns and access preferences Booking and confirming appointments for surveys and contractor visits Logging all resident interactions and reporting back to the project team If you are available for work, have similar experience and interested in the role above, please do apply with your CV
13/10/2026
Contract
Resident Liaison Officer - Cambridge Approach Personnel are proud to be partnered with a growing, regional, retrofit social housing contractor, who are currently looking for a Resident Liaison Officer to join them on a temporary, contract based position across Cambridge. This is a field-based role - you will spend around 95% of your time out in the community, visiting residents, delivering information and arranging access for contractors. You'll act as the key point of contact between the project team and local residents, ensuring people are informed, heard and supported throughout the works. The role has an IMMEDIATE start date and we will be paying up-to 19ph for the right individual. Key Responsibilities: Visiting residents door-to-door to explain upcoming works Delivering letters, notices and appointment cards to properties Collecting resident feedback, concerns and access preferences Booking and confirming appointments for surveys and contractor visits Logging all resident interactions and reporting back to the project team If you are available for work, have similar experience and interested in the role above, please do apply with your CV
Resident Liaison Officer - Brighton & Hastings (SUSSEX)- Planned Maintenance Salary: Up to £32K + package Location: Brighton & Hastings Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team on kitchen and bathroom referbishments in the Brighton & Hastings area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
12/10/2026
Full time
Resident Liaison Officer - Brighton & Hastings (SUSSEX)- Planned Maintenance Salary: Up to £32K + package Location: Brighton & Hastings Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team on kitchen and bathroom referbishments in the Brighton & Hastings area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
Fortus Recruitment Group
Cambridge, Cambridgeshire
Resident Liaison Officer (RLO) Location: Cambridge Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Cambridge. The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Cambridge, we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
10/10/2026
Full time
Resident Liaison Officer (RLO) Location: Cambridge Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Cambridge. The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Cambridge, we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Resident Liaison Officer (RLO) Location: Slough Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Slough. The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Slough, we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
10/10/2026
Full time
Resident Liaison Officer (RLO) Location: Slough Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Slough. The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Slough, we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Fortus Recruitment Group
City Of Westminster, London
Resident Liaison Officer (RLO) Location: Westminster (Central London) Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Westminster (Central London). The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Westminster (Central London), we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
10/10/2026
Full time
Resident Liaison Officer (RLO) Location: Westminster (Central London) Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Westminster (Central London). The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Westminster (Central London), we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Job Description - Resident Liaison Officer (RLO) Location: North London, Slough and Greater London, with travel to our KT8 office as required Salary: 36,000 + 4,560 annual car allowance We are seeking an experienced Resident Liaison Officer (RLO) to support projects across London and the surrounding areas. The successful candidate will have strong RLO experience, excellent communication skills and the ability to build positive relationships with residents, site teams and clients. Key Responsibilities: Act as the main point of contact for residents throughout works. Communicate planned works, schedules and potential disruption. Manage resident enquiries, complaints and concerns professionally. Coordinate access arrangements and appointments. Maintain accurate records of resident communications and feedback. Liaise with site and project teams to resolve issues and ensure works run smoothly. Requirements: Proven experience in a Resident Liaison Officer role. Excellent communication and organisational skills. Experience handling complaints and resident queries. Full UK driving licence and willingness to travel between sites. We are looking for a proactive, professional and approachable individual who can manage multiple sites and deliver an excellent resident experience.
09/10/2026
Contract
Job Description - Resident Liaison Officer (RLO) Location: North London, Slough and Greater London, with travel to our KT8 office as required Salary: 36,000 + 4,560 annual car allowance We are seeking an experienced Resident Liaison Officer (RLO) to support projects across London and the surrounding areas. The successful candidate will have strong RLO experience, excellent communication skills and the ability to build positive relationships with residents, site teams and clients. Key Responsibilities: Act as the main point of contact for residents throughout works. Communicate planned works, schedules and potential disruption. Manage resident enquiries, complaints and concerns professionally. Coordinate access arrangements and appointments. Maintain accurate records of resident communications and feedback. Liaise with site and project teams to resolve issues and ensure works run smoothly. Requirements: Proven experience in a Resident Liaison Officer role. Excellent communication and organisational skills. Experience handling complaints and resident queries. Full UK driving licence and willingness to travel between sites. We are looking for a proactive, professional and approachable individual who can manage multiple sites and deliver an excellent resident experience.
Job Description - Resident Liaison Officer (RLO) Location: KT12 and surrounding areas Salary: 32,000- 34,000 per annum, depending on experience We are looking for a proactive and experienced Resident Liaison Officer (RLO) to support projects across KT12 and the surrounding areas. The successful candidate will have excellent communication skills and the ability to build positive relationships with residents, site teams and clients, ensuring works are completed with minimal disruption. Key Responsibilities: Act as the main point of contact for residents throughout works. Communicate planned works, schedules and potential disruption. Manage resident enquiries, complaints and concerns professionally. Coordinate access arrangements and appointments. Maintain accurate records of resident communications and feedback. Liaise with site and project teams to resolve issues promptly. Requirements: Previous experience in a Resident Liaison Officer role. Excellent communication and organisational skills. Confidence handling resident queries and complaints. A professional, approachable and customer-focused attitude. Full UK driving licence preferred, depending on project requirements. We are seeking a reliable and organised individual who can manage resident expectations effectively and help deliver a positive resident experience.
09/10/2026
Contract
Job Description - Resident Liaison Officer (RLO) Location: KT12 and surrounding areas Salary: 32,000- 34,000 per annum, depending on experience We are looking for a proactive and experienced Resident Liaison Officer (RLO) to support projects across KT12 and the surrounding areas. The successful candidate will have excellent communication skills and the ability to build positive relationships with residents, site teams and clients, ensuring works are completed with minimal disruption. Key Responsibilities: Act as the main point of contact for residents throughout works. Communicate planned works, schedules and potential disruption. Manage resident enquiries, complaints and concerns professionally. Coordinate access arrangements and appointments. Maintain accurate records of resident communications and feedback. Liaise with site and project teams to resolve issues promptly. Requirements: Previous experience in a Resident Liaison Officer role. Excellent communication and organisational skills. Confidence handling resident queries and complaints. A professional, approachable and customer-focused attitude. Full UK driving licence preferred, depending on project requirements. We are seeking a reliable and organised individual who can manage resident expectations effectively and help deliver a positive resident experience.
Job Title Resident Liaison Officer IR35 Status (Inside/Outside attach SDS) PAYE Expected Start Date ASAP Anticipated duration or End Date 6 months - Possibility to be made permanent Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Flexible Working (Home/Hybrid/Office) Onsite / Hybrid Office Location (If hybrid/Office Based) Coventry Frequency of days in the office 5 days a week Any Specific Days in the office To be confirmed Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs) and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. This is a full RLO role, covering resident engagement, customer service, site coordination, stakeholder management, issue resolution and reporting. The successful candidate will be responsible for ensuring residents are kept informed, supported and comfortable throughout the works. A key focus of the role will be supporting vulnerable residents and customers who may have disabilities, accessibility requirements or additional support needs. The ability to adapt communication styles, understand individual circumstances and deal with sensitive situations professionally will therefore be essential. Key Responsibilities Act as the main point of contact for residents throughout the project lifecycle. Build positive and professional relationships with residents, contractors, Housing Associations and internal stakeholders. Communicate planned works, access requirements, timescales and any changes clearly to residents. Identify and support vulnerable residents, including those with disabilities, accessibility requirements or additional support needs. Adapt communication and engagement approaches to meet individual resident needs and ensure information is accessible and understood. Carry out resident visits and engagement activities across Cambridge and surrounding areas. Manage resident concerns, complaints and technical queries promptly and sensitively. Work closely with site teams and contractors to resolve issues and minimise disruption to residents. Escalate operational, safeguarding, accessibility or customer concerns where appropriate. Work within delegated authority structures, using sound judgement when dealing with resident issues and escalating matters outside agreed authority levels. Maintain accurate records of resident interactions, issues, actions and outcomes. Coordinate multiple stakeholders and activities across different sites. Contribute to delivering a positive customer journey and strong NPS performance. Provide regular updates and reporting to project and senior stakeholders. Key Challenges Ensuring consistent, clear and accessible communication with residents, many of whom may be vulnerable or require additional support. Understanding individual resident needs and adapting the approach accordingly. Managing multiple stakeholders across complex projects and different locations. Addressing complaints, concerns and technical queries promptly and sensitively. Maintaining strong relationships with contractors, Housing Associations and internal departments. Balancing operational delivery with a high-quality customer journey. Knowing when issues can be managed under delegated authority and when they need to be escalated. Supporting residents through potentially disruptive energy efficiency works while maintaining trust and confidence. Experience and Qualifications - Essential / Desirable Essential Proven experience in resident liaison, customer service or community engagement, ideally within construction, retrofit, housing or green energy environments. Demonstrable experience working with vulnerable customers, residents or individuals requiring additional support. Experience supporting people with disabilities or accessibility requirements and adapting communication accordingly. Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications. Full UK driving licence. Excellent communication skills - both written and verbal. Confident discussing technical matters with residents and translating complex concepts into simple explanations. Understanding of site-based operations and construction processes. Comfortable dealing with sensitive or challenging conversations. Experience escalating operational, customer or accessibility-related issues to senior stakeholders. Ability to work within agreed delegated authority and demonstrate good judgement when resolving resident issues. Strong attention to detail with the ability to maintain accurate customer and project records. Desirable Previous experience working with Housing Associations, local authorities or Advice Centres. Previous experience working directly with vulnerable residents or communities. Experience supporting residents with disabilities, accessibility needs or other additional requirements. Familiarity with BEIS compliance and Local Authority scheme requirements. Experience dealing with delegated authority structures or accessibility-focused service delivery. Background in project coordination or support within the retrofit, energy or healthcare sector. Knowledge of reporting tools and customer data input systems (e.g. MSD). Experience working on energy efficiency, retrofit, insulation, heating or renewable energy projects. Company information: This contract vacancy is being advertised by Rullion Ltd Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDENG-NW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
09/10/2026
Contract
Job Title Resident Liaison Officer IR35 Status (Inside/Outside attach SDS) PAYE Expected Start Date ASAP Anticipated duration or End Date 6 months - Possibility to be made permanent Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Flexible Working (Home/Hybrid/Office) Onsite / Hybrid Office Location (If hybrid/Office Based) Coventry Frequency of days in the office 5 days a week Any Specific Days in the office To be confirmed Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs) and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. This is a full RLO role, covering resident engagement, customer service, site coordination, stakeholder management, issue resolution and reporting. The successful candidate will be responsible for ensuring residents are kept informed, supported and comfortable throughout the works. A key focus of the role will be supporting vulnerable residents and customers who may have disabilities, accessibility requirements or additional support needs. The ability to adapt communication styles, understand individual circumstances and deal with sensitive situations professionally will therefore be essential. Key Responsibilities Act as the main point of contact for residents throughout the project lifecycle. Build positive and professional relationships with residents, contractors, Housing Associations and internal stakeholders. Communicate planned works, access requirements, timescales and any changes clearly to residents. Identify and support vulnerable residents, including those with disabilities, accessibility requirements or additional support needs. Adapt communication and engagement approaches to meet individual resident needs and ensure information is accessible and understood. Carry out resident visits and engagement activities across Cambridge and surrounding areas. Manage resident concerns, complaints and technical queries promptly and sensitively. Work closely with site teams and contractors to resolve issues and minimise disruption to residents. Escalate operational, safeguarding, accessibility or customer concerns where appropriate. Work within delegated authority structures, using sound judgement when dealing with resident issues and escalating matters outside agreed authority levels. Maintain accurate records of resident interactions, issues, actions and outcomes. Coordinate multiple stakeholders and activities across different sites. Contribute to delivering a positive customer journey and strong NPS performance. Provide regular updates and reporting to project and senior stakeholders. Key Challenges Ensuring consistent, clear and accessible communication with residents, many of whom may be vulnerable or require additional support. Understanding individual resident needs and adapting the approach accordingly. Managing multiple stakeholders across complex projects and different locations. Addressing complaints, concerns and technical queries promptly and sensitively. Maintaining strong relationships with contractors, Housing Associations and internal departments. Balancing operational delivery with a high-quality customer journey. Knowing when issues can be managed under delegated authority and when they need to be escalated. Supporting residents through potentially disruptive energy efficiency works while maintaining trust and confidence. Experience and Qualifications - Essential / Desirable Essential Proven experience in resident liaison, customer service or community engagement, ideally within construction, retrofit, housing or green energy environments. Demonstrable experience working with vulnerable customers, residents or individuals requiring additional support. Experience supporting people with disabilities or accessibility requirements and adapting communication accordingly. Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications. Full UK driving licence. Excellent communication skills - both written and verbal. Confident discussing technical matters with residents and translating complex concepts into simple explanations. Understanding of site-based operations and construction processes. Comfortable dealing with sensitive or challenging conversations. Experience escalating operational, customer or accessibility-related issues to senior stakeholders. Ability to work within agreed delegated authority and demonstrate good judgement when resolving resident issues. Strong attention to detail with the ability to maintain accurate customer and project records. Desirable Previous experience working with Housing Associations, local authorities or Advice Centres. Previous experience working directly with vulnerable residents or communities. Experience supporting residents with disabilities, accessibility needs or other additional requirements. Familiarity with BEIS compliance and Local Authority scheme requirements. Experience dealing with delegated authority structures or accessibility-focused service delivery. Background in project coordination or support within the retrofit, energy or healthcare sector. Knowledge of reporting tools and customer data input systems (e.g. MSD). Experience working on energy efficiency, retrofit, insulation, heating or renewable energy projects. Company information: This contract vacancy is being advertised by Rullion Ltd Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDENG-NW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Resident Liaison Officer - Social Housing Planned Works Based in High Wycombe, Rickmansworth and Chelmsford Full time, temp to perm 22 per hour plus van + fuel card We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in High Wycombe, Rickmansworth and Chelmsford. This role is a ongoing temporary position for 6 months minimum. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
08/10/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in High Wycombe, Rickmansworth and Chelmsford Full time, temp to perm 22 per hour plus van + fuel card We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in High Wycombe, Rickmansworth and Chelmsford. This role is a ongoing temporary position for 6 months minimum. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
Resident Liaison Officer (RLO) SHDF Retrofit Scheme Resident Liaison Officer RLO Tenant Liaison Social Housing Decarbonisation SHDF EWI Job Title: Resident Liaison Officer (RLO) Decarbonisation Framework Location: Enfield, North London (Site-Based Framework) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) Contract Type: Ongoing Contract / Long-Term Placement Working Hours: Full-Time, Monday to Friday (Standard Site Hours) Sector: Social Housing / Energy Efficiency Retrofit (SHDF) Essential Requirements: Proven RLO experience in social housing, full UK Driving Licence & vehicle Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer with direct experience supporting Social Housing Decarbonisation Fund (SHDF) programmes or major energy-efficiency retrofit schemes We are urgently recruiting a customer-focused, proactive Resident Liaison Officer to join a busy delivery team on a major multi-property decarbonisation project based out of Enfield . Paying £23.00 per hour (Umbrella) or £17.32 per hour (PAYE) , you will serve as the vital link between residents, site delivery teams, and local housing officers during extensive energy-efficiency upgrades. This workstream involves multi-measure decarbonisation upgrades across live occupied estates, specifically focusing on External Wall Insulation (EWI), solar PV, window/door replacements, and ventilation installs. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE) with regular weekly pay cycles. High-Impact Net-Zero Sector: Gain direct, high-profile experience on funded SHDF social housing decarbonisation schemes. Long-Term Framework Stability: Consistent, ongoing site work across North London domestic property portfolios. Immediate Start: Rapid interview and onboarding process for candidates available on short notice. Key Responsibilities: Resident Engagement & Consultations: Conduct initial property visits, tenant inductions, and condition surveys to explain planned SHDF retrofit measures and installation timelines. Access Management: Coordinate daily work schedules with residents, site managers, and specialist sub-contractors to maintain high access rates for installation teams. Vulnerability & Needs Assessment: Identify vulnerable tenants, log specific access or health needs, and implement tailored support to minimise disruption during active works. Enquiry & Complaint Resolution: Serve as the primary on-site contact for tenant queries, resolving concerns quickly and carrying out post-completion sign-offs and satisfaction surveys. Site Record Keeping: Maintain meticulous daily liaison logs, update progress trackers, and report site updates to operational managers. Candidate Profile & Requirements: RLO Experience (Essential): Proven track record as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Care Officer within social housing, planned maintenance, or retrofit schemes . Decarbonisation / SHDF Familiarity: Prior experience supporting SHDF, PAS 2030 / 2035, EWI, solar PV, or heat pump works in occupied domestic properties is highly desirable. Mobility & Driving Licence: Full UK Driving Licence and access to a reliable vehicle for travelling across local estate patches in Enfield. Customer Focus: Strong communication, active listening, and conflict-resolution skills when working with diverse resident communities. Location: Based within an easy commute of Enfield, North London . How to Apply: If you are an experienced Resident Liaison Officer based near Enfield ready for a new contract supporting SHDF works at £23.00/hr Umbrella , click APPLY NOW with your updated CV for an immediate review.
08/10/2026
Full time
Resident Liaison Officer (RLO) SHDF Retrofit Scheme Resident Liaison Officer RLO Tenant Liaison Social Housing Decarbonisation SHDF EWI Job Title: Resident Liaison Officer (RLO) Decarbonisation Framework Location: Enfield, North London (Site-Based Framework) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) Contract Type: Ongoing Contract / Long-Term Placement Working Hours: Full-Time, Monday to Friday (Standard Site Hours) Sector: Social Housing / Energy Efficiency Retrofit (SHDF) Essential Requirements: Proven RLO experience in social housing, full UK Driving Licence & vehicle Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer with direct experience supporting Social Housing Decarbonisation Fund (SHDF) programmes or major energy-efficiency retrofit schemes We are urgently recruiting a customer-focused, proactive Resident Liaison Officer to join a busy delivery team on a major multi-property decarbonisation project based out of Enfield . Paying £23.00 per hour (Umbrella) or £17.32 per hour (PAYE) , you will serve as the vital link between residents, site delivery teams, and local housing officers during extensive energy-efficiency upgrades. This workstream involves multi-measure decarbonisation upgrades across live occupied estates, specifically focusing on External Wall Insulation (EWI), solar PV, window/door replacements, and ventilation installs. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE) with regular weekly pay cycles. High-Impact Net-Zero Sector: Gain direct, high-profile experience on funded SHDF social housing decarbonisation schemes. Long-Term Framework Stability: Consistent, ongoing site work across North London domestic property portfolios. Immediate Start: Rapid interview and onboarding process for candidates available on short notice. Key Responsibilities: Resident Engagement & Consultations: Conduct initial property visits, tenant inductions, and condition surveys to explain planned SHDF retrofit measures and installation timelines. Access Management: Coordinate daily work schedules with residents, site managers, and specialist sub-contractors to maintain high access rates for installation teams. Vulnerability & Needs Assessment: Identify vulnerable tenants, log specific access or health needs, and implement tailored support to minimise disruption during active works. Enquiry & Complaint Resolution: Serve as the primary on-site contact for tenant queries, resolving concerns quickly and carrying out post-completion sign-offs and satisfaction surveys. Site Record Keeping: Maintain meticulous daily liaison logs, update progress trackers, and report site updates to operational managers. Candidate Profile & Requirements: RLO Experience (Essential): Proven track record as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Care Officer within social housing, planned maintenance, or retrofit schemes . Decarbonisation / SHDF Familiarity: Prior experience supporting SHDF, PAS 2030 / 2035, EWI, solar PV, or heat pump works in occupied domestic properties is highly desirable. Mobility & Driving Licence: Full UK Driving Licence and access to a reliable vehicle for travelling across local estate patches in Enfield. Customer Focus: Strong communication, active listening, and conflict-resolution skills when working with diverse resident communities. Location: Based within an easy commute of Enfield, North London . How to Apply: If you are an experienced Resident Liaison Officer based near Enfield ready for a new contract supporting SHDF works at £23.00/hr Umbrella , click APPLY NOW with your updated CV for an immediate review.
I am currently in need of 2 Resident Liaison Officers for a London Housing Contractor. The projects they are undertaking are a mixture of internal and external works within various London Councils such as Hackney, Islington, Redbridge, Sutton and Hammersmith as well as private housing association clients. The Candidate - will be acting as the main point of contact, managing resident concerns during the planned maintenance works. Key Responsibilities: Communication: Keeping residents informed about upcoming works, safety protocols, and schedule changes. Access Management: Scheduling and coordinating property visits and contractor access. Resident Care: Identifying vulnerabilities, resolving complaints, and supporting residents throughout projects. Reporting: Maintaining records of interactions and providing feedback to site teams. My client are looking to pay a competitive basic salary plus vehicle with the position looking to start ASAP but the client is happy to wait if the candidate has a notice period. If you are keen to get more details on the position please send me a copy of your CV to (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.
08/10/2026
Full time
I am currently in need of 2 Resident Liaison Officers for a London Housing Contractor. The projects they are undertaking are a mixture of internal and external works within various London Councils such as Hackney, Islington, Redbridge, Sutton and Hammersmith as well as private housing association clients. The Candidate - will be acting as the main point of contact, managing resident concerns during the planned maintenance works. Key Responsibilities: Communication: Keeping residents informed about upcoming works, safety protocols, and schedule changes. Access Management: Scheduling and coordinating property visits and contractor access. Resident Care: Identifying vulnerabilities, resolving complaints, and supporting residents throughout projects. Reporting: Maintaining records of interactions and providing feedback to site teams. My client are looking to pay a competitive basic salary plus vehicle with the position looking to start ASAP but the client is happy to wait if the candidate has a notice period. If you are keen to get more details on the position please send me a copy of your CV to (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.
