Resident Liaison Officer

Resident Liaison Officer (RLO) - Internal & External Works

Location: Lewisham

Salary: Up to £33,000 + Package

Contract: Permanent

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham.

This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption.

Key Responsibilities

• Act as the main point of contact for residents throughout the programme of works.

• Communicate project information, work schedules, and access requirements to residents.

• Arrange appointments, conduct resident visits, and hold pre-start meetings.

• Manage resident expectations and resolve any queries or complaints professionally.

• Liaise closely with site managers, supervisors, client representatives, and subcontractors.

• Support vulnerable residents and ensure appropriate measures are in place throughout the works.

• Maintain accurate records of resident communications, appointments, and project updates.

• Attend site and client meetings, providing feedback on resident concerns and customer satisfaction.

• Promote a high standard of customer care and help ensure projects are delivered on time.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.

• Experience working on internal and/or external planned maintenance projects within the social housing sector.

• Excellent communication and interpersonal skills.

• Strong organisational skills with the ability to manage multiple priorities.

• Good IT skills, including Microsoft Office and internal management systems.

• Full UK driving licence.

• A proactive, customer-focused approach.

If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ