We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
22/08/2026
Seasonal
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
22/08/2026
Seasonal
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
21/08/2026
Full time
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
Multiskilled Painter & Decorator (x2) Location: Manchester Salary: 41,964 per annum Contract: Permanent We are looking for experienced Multiskilled Painter & Decorators to carry out painting, decorating, and minor maintenance works across residential properties. Key Requirements NVQ Level 2 or 3 in Painting & Decorating Experience within social housing, maintenance, or property services Ability to complete associated multi-skilled repairs Full UK Driving Licence (must be willing to drive a transit van) Strong customer service and communication skills Working Hours Monday to Thursday: 11:30am - 8:00pm Saturday: 8:30am - 4:00pm One weekday and Sunday off each week Interview Process Stage 1: Telephone screening with Hiring Manager Stage 2: Face-to-face interview and practical skills test Candidates must attend in workwear, bring their own hand tools, and provide evidence of their NVQ Level 2 or 3 qualification. Interested candidates are encouraged to apply
20/08/2026
Full time
Multiskilled Painter & Decorator (x2) Location: Manchester Salary: 41,964 per annum Contract: Permanent We are looking for experienced Multiskilled Painter & Decorators to carry out painting, decorating, and minor maintenance works across residential properties. Key Requirements NVQ Level 2 or 3 in Painting & Decorating Experience within social housing, maintenance, or property services Ability to complete associated multi-skilled repairs Full UK Driving Licence (must be willing to drive a transit van) Strong customer service and communication skills Working Hours Monday to Thursday: 11:30am - 8:00pm Saturday: 8:30am - 4:00pm One weekday and Sunday off each week Interview Process Stage 1: Telephone screening with Hiring Manager Stage 2: Face-to-face interview and practical skills test Candidates must attend in workwear, bring their own hand tools, and provide evidence of their NVQ Level 2 or 3 qualification. Interested candidates are encouraged to apply
Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management
20/08/2026
Full time
Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management
Property Operations Manager 6-Month Contract Home based with occasional site meetings Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider on an initial 6-month contract . This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. The Role Reporting to the Assistant Director of Responsive Repairs & Capital Investment , you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Partnering Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. Key Responsibilities Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services. Build and maintain long-term strategic partnerships with key contractors and supply chain partners. Drive contractor performance through effective contract management, KPI monitoring and continuous improvement. Champion customer-focused service delivery, ensuring residents remain at the heart of decision making. Embed organisational values across all partnership arrangements. Develop innovative ways of working to improve efficiency, reduce costs and maximise social value. Support procurement, mobilisation and ongoing performance management of new contractors. Manage regional budgets and ensure services are delivered within agreed financial parameters. Ensure full compliance with statutory, contractual and regulatory requirements. Produce performance reports and strategic insights for senior leadership. About You We're looking for someone who can demonstrate: Extensive experience managing strategic contractor partnerships within social housing. Strong knowledge of responsive repairs, planned maintenance, major works and voids. Experience leading geographically dispersed surveying or operational teams. Excellent stakeholder management skills with the ability to influence at all levels. Experience managing large operational budgets and driving value for money. Knowledge of construction contracts, building defects, housing maintenance and compliance. A proven track record of delivering service improvements, innovation and customer satisfaction. HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline. Full UK Driving Licence. To apply for this position please submit your CV, or contact Harvey Baker on (phone number removed)
20/08/2026
Contract
Property Operations Manager 6-Month Contract Home based with occasional site meetings Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider on an initial 6-month contract . This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. The Role Reporting to the Assistant Director of Responsive Repairs & Capital Investment , you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Partnering Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. Key Responsibilities Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services. Build and maintain long-term strategic partnerships with key contractors and supply chain partners. Drive contractor performance through effective contract management, KPI monitoring and continuous improvement. Champion customer-focused service delivery, ensuring residents remain at the heart of decision making. Embed organisational values across all partnership arrangements. Develop innovative ways of working to improve efficiency, reduce costs and maximise social value. Support procurement, mobilisation and ongoing performance management of new contractors. Manage regional budgets and ensure services are delivered within agreed financial parameters. Ensure full compliance with statutory, contractual and regulatory requirements. Produce performance reports and strategic insights for senior leadership. About You We're looking for someone who can demonstrate: Extensive experience managing strategic contractor partnerships within social housing. Strong knowledge of responsive repairs, planned maintenance, major works and voids. Experience leading geographically dispersed surveying or operational teams. Excellent stakeholder management skills with the ability to influence at all levels. Experience managing large operational budgets and driving value for money. Knowledge of construction contracts, building defects, housing maintenance and compliance. A proven track record of delivering service improvements, innovation and customer satisfaction. HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline. Full UK Driving Licence. To apply for this position please submit your CV, or contact Harvey Baker on (phone number removed)
Property Operations Manager 6-Month Contract Home based with occasional site meetings Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider on an initial 6-month contract . This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. The Role Reporting to the Assistant Director of Responsive Repairs & Capital Investment , you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Partnering Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. Key Responsibilities Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services. Build and maintain long-term strategic partnerships with key contractors and supply chain partners. Drive contractor performance through effective contract management, KPI monitoring and continuous improvement. Champion customer-focused service delivery, ensuring residents remain at the heart of decision making. Embed organisational values across all partnership arrangements. Develop innovative ways of working to improve efficiency, reduce costs and maximise social value. Support procurement, mobilisation and ongoing performance management of new contractors. Manage regional budgets and ensure services are delivered within agreed financial parameters. Ensure full compliance with statutory, contractual and regulatory requirements. Produce performance reports and strategic insights for senior leadership. About You We're looking for someone who can demonstrate: Extensive experience managing strategic contractor partnerships within social housing. Strong knowledge of responsive repairs, planned maintenance, major works and voids. Experience leading geographically dispersed surveying or operational teams. Excellent stakeholder management skills with the ability to influence at all levels. Experience managing large operational budgets and driving value for money. Knowledge of construction contracts, building defects, housing maintenance and compliance. A proven track record of delivering service improvements, innovation and customer satisfaction. HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline. Full UK Driving Licence. To apply for this position please submit your CV, or contact Harvey Baker on
20/08/2026
Contract
Property Operations Manager 6-Month Contract Home based with occasional site meetings Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider on an initial 6-month contract . This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. The Role Reporting to the Assistant Director of Responsive Repairs & Capital Investment , you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Partnering Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. Key Responsibilities Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services. Build and maintain long-term strategic partnerships with key contractors and supply chain partners. Drive contractor performance through effective contract management, KPI monitoring and continuous improvement. Champion customer-focused service delivery, ensuring residents remain at the heart of decision making. Embed organisational values across all partnership arrangements. Develop innovative ways of working to improve efficiency, reduce costs and maximise social value. Support procurement, mobilisation and ongoing performance management of new contractors. Manage regional budgets and ensure services are delivered within agreed financial parameters. Ensure full compliance with statutory, contractual and regulatory requirements. Produce performance reports and strategic insights for senior leadership. About You We're looking for someone who can demonstrate: Extensive experience managing strategic contractor partnerships within social housing. Strong knowledge of responsive repairs, planned maintenance, major works and voids. Experience leading geographically dispersed surveying or operational teams. Excellent stakeholder management skills with the ability to influence at all levels. Experience managing large operational budgets and driving value for money. Knowledge of construction contracts, building defects, housing maintenance and compliance. A proven track record of delivering service improvements, innovation and customer satisfaction. HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline. Full UK Driving Licence. To apply for this position please submit your CV, or contact Harvey Baker on
Site Manager - Bradford - 2 Months Approach Personnel are currently recruiting for an experienced Site Manager for a short/medium term project in Bradford, starting IMMEDIATELY Project Details: Duration: 2 Months Scope: fire remediation upgrades and repairs both internal and external Environment: Live site, working at height and within confined spaces Requirements: Valid SMSTS CSCS Card First Aid at Work Proven experience managing similar social housing projects (desirable) Strong health & safety awareness, particularly with roof and void works Duties: Overseeing day-to-day site operations Managing subcontractors and ensuring works are delivered to programme Maintaining high standards of H&S compliance Coordinating works in roof spaces and void areas Reporting progress to the project team This is a great opportunity for a Site Manager with relevant experience looking for a short/medium term contract. If you are available and meet the above criteria, please apply with your CV.
19/08/2026
Contract
Site Manager - Bradford - 2 Months Approach Personnel are currently recruiting for an experienced Site Manager for a short/medium term project in Bradford, starting IMMEDIATELY Project Details: Duration: 2 Months Scope: fire remediation upgrades and repairs both internal and external Environment: Live site, working at height and within confined spaces Requirements: Valid SMSTS CSCS Card First Aid at Work Proven experience managing similar social housing projects (desirable) Strong health & safety awareness, particularly with roof and void works Duties: Overseeing day-to-day site operations Managing subcontractors and ensuring works are delivered to programme Maintaining high standards of H&S compliance Coordinating works in roof spaces and void areas Reporting progress to the project team This is a great opportunity for a Site Manager with relevant experience looking for a short/medium term contract. If you are available and meet the above criteria, please apply with your CV.
Job Title: Commercial Manager Location: Kent and surrounding areas (travel required) Salary: Neg About the Role My well established client is seeking an experienced Commercial Manager to oversee the commercial management of their long-term TAC 1 delivering responsive repairs, voids, compliance works, and planned investment programmes for their client This role will be responsible for driving cost control, value optimisation, and quality assurance across a diverse social housing portfolio. The successful candidate will ensure commercial governance, subcontractor compliance, and alignment with the companys financial and strategic objectives. Reporting directly to the Managing Director, the Commercial Manager will play a key role in protecting commercial performance and supporting long-term partnership delivery. Key Responsibilities Maintain a detailed understanding of contract terms, order procedures, and KPI frameworks. Manage commercial risk through maintaining the contract risk register and issuing early warning notices where appropriate. Monitor actual costs against target and cumulative budgets on a monthly basis. Analyse repair cost trends and basket pricing performance to identify potential cost drift. Manage commercial performance across responsive repairs, voids, and planned works programmes. Price and agree variations, maintain the change register, and assess entitlement for extensions of time. Protect the companys position when works are instructed prior to formal agreement. Monitor subcontractor performance, ensuring contractual alignment with the main contract and compliance with regulatory and quality standards. Prepare commercial reports and dashboards for Alliance Team meetings and strategic Core Group reviews. Support annual rate review processes through benchmarking and cost trend analysis. Prepare and agree final accounts, reconcile incentive retention, and ensure variations are captured to protect cash flow. Assess defect liability exposure and maintain a risk-adjusted margin forecast. My Compliance and Governance Ensure subcontractors and operations meet required standards including: ISO 9001, ISO 14001 and ISO 45001 NICEIC and Gas Safe requirements Safeguarding and GDPR obligations Asbestos management procedures Health & Safety legislation and company policies Health & Safety Responsibilities Work closely with the Contracts Manager and HSEQ Manager to ensure appropriate Risk Assessments and Method Statements are in place prior to works commencing. Ensure compliance with my clients Health & Safety policies and procedures. Promote leadership and commitment to Health & Safety across all projects. Ensure appropriate PPE usage and escalate serious H&S concerns where necessary. Skills and Experience Bachelors degree in Quantity Surveying, Construction Management or a related field. Membership of a relevant professional body such as RICS (desirable). Proven commercial management experience within repairs, maintenance, or planned works. Strong experience with target cost or open-book contracts. Knowledge of social housing repair and maintenance models. Experience managing long-term alliance or framework contracts. Strong commercial governance and risk management capability. Advanced Microsoft Excel and cost management skills. Excellent communication, negotiation, and stakeholder management skills. Personal Attributes Strong analytical and data-driven decision making. Excellent attention to detail and high professional standards. Ability to work independently and collaboratively within a team. Leadership capability and strong commercial judgement. Flexible approach and willingness to support wider business needs. Additional Requirements Full UK driving licence. Willingness to travel and work outside of Kent when required. Our Values We are looking for someone who demonstrates: A commitment to delivering a high-quality, customer-focused service A positive and professional attitude Determination, focus, and perseverance Commitment to continuous learning and professional development To apply: Please submit your CV and a brief covering statement outlining your relevant experience.
19/08/2026
Full time
Job Title: Commercial Manager Location: Kent and surrounding areas (travel required) Salary: Neg About the Role My well established client is seeking an experienced Commercial Manager to oversee the commercial management of their long-term TAC 1 delivering responsive repairs, voids, compliance works, and planned investment programmes for their client This role will be responsible for driving cost control, value optimisation, and quality assurance across a diverse social housing portfolio. The successful candidate will ensure commercial governance, subcontractor compliance, and alignment with the companys financial and strategic objectives. Reporting directly to the Managing Director, the Commercial Manager will play a key role in protecting commercial performance and supporting long-term partnership delivery. Key Responsibilities Maintain a detailed understanding of contract terms, order procedures, and KPI frameworks. Manage commercial risk through maintaining the contract risk register and issuing early warning notices where appropriate. Monitor actual costs against target and cumulative budgets on a monthly basis. Analyse repair cost trends and basket pricing performance to identify potential cost drift. Manage commercial performance across responsive repairs, voids, and planned works programmes. Price and agree variations, maintain the change register, and assess entitlement for extensions of time. Protect the companys position when works are instructed prior to formal agreement. Monitor subcontractor performance, ensuring contractual alignment with the main contract and compliance with regulatory and quality standards. Prepare commercial reports and dashboards for Alliance Team meetings and strategic Core Group reviews. Support annual rate review processes through benchmarking and cost trend analysis. Prepare and agree final accounts, reconcile incentive retention, and ensure variations are captured to protect cash flow. Assess defect liability exposure and maintain a risk-adjusted margin forecast. My Compliance and Governance Ensure subcontractors and operations meet required standards including: ISO 9001, ISO 14001 and ISO 45001 NICEIC and Gas Safe requirements Safeguarding and GDPR obligations Asbestos management procedures Health & Safety legislation and company policies Health & Safety Responsibilities Work closely with the Contracts Manager and HSEQ Manager to ensure appropriate Risk Assessments and Method Statements are in place prior to works commencing. Ensure compliance with my clients Health & Safety policies and procedures. Promote leadership and commitment to Health & Safety across all projects. Ensure appropriate PPE usage and escalate serious H&S concerns where necessary. Skills and Experience Bachelors degree in Quantity Surveying, Construction Management or a related field. Membership of a relevant professional body such as RICS (desirable). Proven commercial management experience within repairs, maintenance, or planned works. Strong experience with target cost or open-book contracts. Knowledge of social housing repair and maintenance models. Experience managing long-term alliance or framework contracts. Strong commercial governance and risk management capability. Advanced Microsoft Excel and cost management skills. Excellent communication, negotiation, and stakeholder management skills. Personal Attributes Strong analytical and data-driven decision making. Excellent attention to detail and high professional standards. Ability to work independently and collaboratively within a team. Leadership capability and strong commercial judgement. Flexible approach and willingness to support wider business needs. Additional Requirements Full UK driving licence. Willingness to travel and work outside of Kent when required. Our Values We are looking for someone who demonstrates: A commitment to delivering a high-quality, customer-focused service A positive and professional attitude Determination, focus, and perseverance Commitment to continuous learning and professional development To apply: Please submit your CV and a brief covering statement outlining your relevant experience.
About The Role What you can expect from us We offer a competitive salary of £16,400 per annum . 20 hours and working 5 days (Monday to Friday) per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. Onward Homes are now recruiting for a Residential Scheme Manager to join our Specialist Living team on a permanent basis. Job Requirements This is a 20-hour per week role, working Monday to Friday and the successful candidate must hold a full UK driving license. As part of the role, the successful candidate will be required to live on-site within the residential scheme - 2-bedroom apartment at Woodhey Court, Alma Road, Sale, Manchester, M33 4LT . Rent free accommodation is provided as part of the role and you will be responsible for paying further household and domestic charges such as heating, electric, telephone, council tax and water rates. Job Responsibilities The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements. Service Delivery Provide each tenant with an agreed level of intensive housing management. Respond to tenant and scheme emergencies. Provide a 'Buddy' Scheme Manager Service at other Onward properties as and when required. Health & Safety Compliance Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements. Ensure the property logbooks are up to date and all requirements are met. Partnership Working Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation. Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties. Neighbourhoods Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working. Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme. Line Management & Leadership Provide line management and leadership, managing resources to ensure that objectives are achieved. Building Management Manage day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained. Report and monitor performance of repairs and service contracts. Skills/Experience Essential: Experience of dealing with older people in a service environment. Experience of building management and compliance requirements. Relevant knowledge of Health and Safety policies and risks. Ability to work on your own initiative as part of a dispersed team. Skilled communicator with excellent customer service skills. Experience of working proactively to improve services and customer satisfaction. IT skills - Microsoft office up to an intermediate level. Satisfactory Disclosure Barring Service (DBS) reference. Desirable: Knowledge of CQC requirements. Qualifications Essential: Educated to GCSE standard or equivalent qualification/experience. Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
19/08/2026
Full time
About The Role What you can expect from us We offer a competitive salary of £16,400 per annum . 20 hours and working 5 days (Monday to Friday) per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. Onward Homes are now recruiting for a Residential Scheme Manager to join our Specialist Living team on a permanent basis. Job Requirements This is a 20-hour per week role, working Monday to Friday and the successful candidate must hold a full UK driving license. As part of the role, the successful candidate will be required to live on-site within the residential scheme - 2-bedroom apartment at Woodhey Court, Alma Road, Sale, Manchester, M33 4LT . Rent free accommodation is provided as part of the role and you will be responsible for paying further household and domestic charges such as heating, electric, telephone, council tax and water rates. Job Responsibilities The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements. Service Delivery Provide each tenant with an agreed level of intensive housing management. Respond to tenant and scheme emergencies. Provide a 'Buddy' Scheme Manager Service at other Onward properties as and when required. Health & Safety Compliance Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements. Ensure the property logbooks are up to date and all requirements are met. Partnership Working Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation. Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties. Neighbourhoods Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working. Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme. Line Management & Leadership Provide line management and leadership, managing resources to ensure that objectives are achieved. Building Management Manage day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained. Report and monitor performance of repairs and service contracts. Skills/Experience Essential: Experience of dealing with older people in a service environment. Experience of building management and compliance requirements. Relevant knowledge of Health and Safety policies and risks. Ability to work on your own initiative as part of a dispersed team. Skilled communicator with excellent customer service skills. Experience of working proactively to improve services and customer satisfaction. IT skills - Microsoft office up to an intermediate level. Satisfactory Disclosure Barring Service (DBS) reference. Desirable: Knowledge of CQC requirements. Qualifications Essential: Educated to GCSE standard or equivalent qualification/experience. Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
About The Role What you can expect from us We offer a competitive salary of £16,400 per annum . 20 hours and working 5 days (Monday to Friday) per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. Onward Homes are now recruiting for a Residential Scheme Manager to join our Specialist Living team on a permanent basis. Job Requirements This is a 20-hour per week role, working Monday to Friday and the successful candidate must hold a full UK driving license. As part of the role, the successful candidate will be required to live on-site within the residential scheme - 2-bedroom apartment at Tudor Court, Grassendale Road, Aigburth, Liverpool, L19 0QG . Rent free accommodation is provided as part of the role and you will be responsible for paying further household and domestic charges such as heating, electric, telephone, council tax and water rates. Job Responsibilities The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements. Service Delivery Provide each tenant with an agreed level of intensive housing management. Respond to tenant and scheme emergencies. Provide a 'Buddy' Scheme Manager Service at other Onward properties as and when required. Health & Safety Compliance Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements. Ensure the property logbooks are up to date and all requirements are met. Partnership Working Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation. Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties. Neighbourhoods Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working. Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme. Line Management & Leadership Provide line management and leadership, managing resources to ensure that objectives are achieved. Building Management Manage day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained. Report and monitor performance of repairs and service contracts. Skills/Experience Essential: Experience of dealing with older people in a service environment. Experience of building management and compliance requirements. Relevant knowledge of Health and Safety policies and risks. Ability to work on your own initiative as part of a dispersed team. Skilled communicator with excellent customer service skills. Experience of working proactively to improve services and customer satisfaction. IT skills - Microsoft office up to an intermediate level. Satisfactory Disclosure Barring Service (DBS) reference. Desirable: Knowledge of CQC requirements. Qualifications Essential: Educated to GCSE standard or equivalent qualification/experience. Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
19/08/2026
Full time
About The Role What you can expect from us We offer a competitive salary of £16,400 per annum . 20 hours and working 5 days (Monday to Friday) per week. 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. Onward Homes are now recruiting for a Residential Scheme Manager to join our Specialist Living team on a permanent basis. Job Requirements This is a 20-hour per week role, working Monday to Friday and the successful candidate must hold a full UK driving license. As part of the role, the successful candidate will be required to live on-site within the residential scheme - 2-bedroom apartment at Tudor Court, Grassendale Road, Aigburth, Liverpool, L19 0QG . Rent free accommodation is provided as part of the role and you will be responsible for paying further household and domestic charges such as heating, electric, telephone, council tax and water rates. Job Responsibilities The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements. Service Delivery Provide each tenant with an agreed level of intensive housing management. Respond to tenant and scheme emergencies. Provide a 'Buddy' Scheme Manager Service at other Onward properties as and when required. Health & Safety Compliance Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements. Ensure the property logbooks are up to date and all requirements are met. Partnership Working Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation. Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties. Neighbourhoods Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working. Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme. Line Management & Leadership Provide line management and leadership, managing resources to ensure that objectives are achieved. Building Management Manage day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained. Report and monitor performance of repairs and service contracts. Skills/Experience Essential: Experience of dealing with older people in a service environment. Experience of building management and compliance requirements. Relevant knowledge of Health and Safety policies and risks. Ability to work on your own initiative as part of a dispersed team. Skilled communicator with excellent customer service skills. Experience of working proactively to improve services and customer satisfaction. IT skills - Microsoft office up to an intermediate level. Satisfactory Disclosure Barring Service (DBS) reference. Desirable: Knowledge of CQC requirements. Qualifications Essential: Educated to GCSE standard or equivalent qualification/experience. Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Gas Operations Manager Trafford, Manchester (hybrid working) 35 pw 50,000- 55,000 6 months+ Hamilton Woods Associates are recruiting for a Gas Operations Manager for a social housing provider. The purpose of the role is to be responsible for ensuring the organisation meets all statutory gas safety and compliance requirements across its housing portfolio. The role will oversee the delivery of gas servicing, repairs, and installs. Responsibilities of the Gas Manager: Ensure full compliance with the Gas Safety Regulations and all other relevant legislation. Oversee the delivery of annual gas safety inspections across the housing portfolio. Ensure all properties maintain valid CP12 Gas Safety Certificates. Develop and maintain gas safety policies, procedures, and compliance frameworks. Ensure all gas-related works are carried out by engineers registered with the Gas Safe Register. Ensure works are completed within agreed service level agreements (SLAs). Oversee gas servicing programmes and planned boiler replacement programmes. Ensure responsive repairs relating to gas appliances and heating systems are delivered efficiently. Manage gas emergency response procedures and ensure swift resolution of safety issues. Provide leadership and technical support to internal teams Ensure staff receive appropriate training and maintain required certifications. Support the development of best practice in gas compliance and maintenance. Monitor gas safety compliance performance and produce reports for senior management. Lead internal audits and compliance checks relating to gas safety. Ensure accurate records are maintained for all servicing, repairs, and installations. Promote a strong health and safety culture across the property services team. Investigate gas-related incidents and ensure lessons learned are implemented. Ensure risk assessments and safe working procedures are adhered to.
18/08/2026
Contract
Gas Operations Manager Trafford, Manchester (hybrid working) 35 pw 50,000- 55,000 6 months+ Hamilton Woods Associates are recruiting for a Gas Operations Manager for a social housing provider. The purpose of the role is to be responsible for ensuring the organisation meets all statutory gas safety and compliance requirements across its housing portfolio. The role will oversee the delivery of gas servicing, repairs, and installs. Responsibilities of the Gas Manager: Ensure full compliance with the Gas Safety Regulations and all other relevant legislation. Oversee the delivery of annual gas safety inspections across the housing portfolio. Ensure all properties maintain valid CP12 Gas Safety Certificates. Develop and maintain gas safety policies, procedures, and compliance frameworks. Ensure all gas-related works are carried out by engineers registered with the Gas Safe Register. Ensure works are completed within agreed service level agreements (SLAs). Oversee gas servicing programmes and planned boiler replacement programmes. Ensure responsive repairs relating to gas appliances and heating systems are delivered efficiently. Manage gas emergency response procedures and ensure swift resolution of safety issues. Provide leadership and technical support to internal teams Ensure staff receive appropriate training and maintain required certifications. Support the development of best practice in gas compliance and maintenance. Monitor gas safety compliance performance and produce reports for senior management. Lead internal audits and compliance checks relating to gas safety. Ensure accurate records are maintained for all servicing, repairs, and installations. Promote a strong health and safety culture across the property services team. Investigate gas-related incidents and ensure lessons learned are implemented. Ensure risk assessments and safe working procedures are adhered to.
Join a Growing Organisation Where Your Career Makes a Difference in the Community. Join us at an exciting time of growth and play a key role in delivering excellent services to our communities. About the role As an Area Repairs Supervisor, you'll play a key role in delivering a high-quality, efficient and customer-focused repairs service across our occupied and empty homes. This is a varied and rewarding role where no two days are the same. You'll lead repairs operations on the ground, manage contractors and colleagues, oversee inspections, and ensure work is completed safely, on time and to a high standard. We're looking for someone who enjoys solving problems, building positive relationships, and taking ownership of challenges. In return, you'll gain exposure to a wide range of maintenance and property services activities, with opportunities to further develop your leadership and technical skills within a supportive team environment. You'll also participate in our out-of-hours on-call rota, helping to ensure our customers receive a responsive and reliable service when they need it most. What you ll be doing Supervising the delivery of responsive repairs and minor works across your area Carrying out inspections and surveys within occupied and vacant properties Preparing schedules of work and overseeing planned maintenance projects Managing contractor performance to ensure quality, value for money and compliance Investigating disrepair issues and implementing effective solutions Undertaking health and safety inspections and ensuring compliance with legislation and best practice Leading, motivating and supporting operatives to achieve excellent outcomes Collaborating with colleagues across the organisation to continuously improve the customer experience You ll bring strong technical knowledge, a recognised trade or professional qualification, and a solid understanding of building works and health & safety legislation. Just as importantly, you ll be a confident communicator and a practical leader who takes pride in getting things right first time. About You You'll be someone who: Has a recognised trade qualification or relevant professional experience within repairs, maintenance or property services Demonstrates strong technical knowledge of building maintenance and repair practices Understands health and safety legislation and its practical application Is proactive, organised and confident making decisions in a fast-paced environment Enjoys working collaboratively and building positive relationships with colleagues, customers and contractors Takes pride in delivering excellent customer service and getting things right first time Is committed to continuous professional development and personal growth Most importantly, you'll be a team player who leads by example, embraces challenges, and is passionate about making a positive difference. Why Join Plymouth Community Homes? We are the city s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes. What we can offer you: Excellent pension scheme with generous employer contributions 25 days annual leave, rising to 30 days, plus Bank Holidays Holiday trading scheme Free onsite gym and changing facilities Three paid volunteering days each year through our Make a Difference programme Free Employee Assistance Programme, including counselling support Free annual flu vaccination Cycle to Work scheme Modern mobile and digital technology to support agile working A supportive, friendly workplace with regular social and charity events Modern offices with excellent local amenities and transport links Ready to Take the Next Step? If you're looking for a role where you can make an impact, grow your career and be part of a team that genuinely cares about customers and colleagues, we'd love to hear from you. Apply today - Please submit your CV and supporting application, demonstrating how your knowledge, skills and experience meet the requirements of the role. For an informal discussion about the role, please contact Andy Withey, Repairs Manager, on (phone number removed). Ready to take the next step? Apply now. Applications will be reviewed and shortlisted on an ongoing basis. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth
18/08/2026
Full time
Join a Growing Organisation Where Your Career Makes a Difference in the Community. Join us at an exciting time of growth and play a key role in delivering excellent services to our communities. About the role As an Area Repairs Supervisor, you'll play a key role in delivering a high-quality, efficient and customer-focused repairs service across our occupied and empty homes. This is a varied and rewarding role where no two days are the same. You'll lead repairs operations on the ground, manage contractors and colleagues, oversee inspections, and ensure work is completed safely, on time and to a high standard. We're looking for someone who enjoys solving problems, building positive relationships, and taking ownership of challenges. In return, you'll gain exposure to a wide range of maintenance and property services activities, with opportunities to further develop your leadership and technical skills within a supportive team environment. You'll also participate in our out-of-hours on-call rota, helping to ensure our customers receive a responsive and reliable service when they need it most. What you ll be doing Supervising the delivery of responsive repairs and minor works across your area Carrying out inspections and surveys within occupied and vacant properties Preparing schedules of work and overseeing planned maintenance projects Managing contractor performance to ensure quality, value for money and compliance Investigating disrepair issues and implementing effective solutions Undertaking health and safety inspections and ensuring compliance with legislation and best practice Leading, motivating and supporting operatives to achieve excellent outcomes Collaborating with colleagues across the organisation to continuously improve the customer experience You ll bring strong technical knowledge, a recognised trade or professional qualification, and a solid understanding of building works and health & safety legislation. Just as importantly, you ll be a confident communicator and a practical leader who takes pride in getting things right first time. About You You'll be someone who: Has a recognised trade qualification or relevant professional experience within repairs, maintenance or property services Demonstrates strong technical knowledge of building maintenance and repair practices Understands health and safety legislation and its practical application Is proactive, organised and confident making decisions in a fast-paced environment Enjoys working collaboratively and building positive relationships with colleagues, customers and contractors Takes pride in delivering excellent customer service and getting things right first time Is committed to continuous professional development and personal growth Most importantly, you'll be a team player who leads by example, embraces challenges, and is passionate about making a positive difference. Why Join Plymouth Community Homes? We are the city s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes. What we can offer you: Excellent pension scheme with generous employer contributions 25 days annual leave, rising to 30 days, plus Bank Holidays Holiday trading scheme Free onsite gym and changing facilities Three paid volunteering days each year through our Make a Difference programme Free Employee Assistance Programme, including counselling support Free annual flu vaccination Cycle to Work scheme Modern mobile and digital technology to support agile working A supportive, friendly workplace with regular social and charity events Modern offices with excellent local amenities and transport links Ready to Take the Next Step? If you're looking for a role where you can make an impact, grow your career and be part of a team that genuinely cares about customers and colleagues, we'd love to hear from you. Apply today - Please submit your CV and supporting application, demonstrating how your knowledge, skills and experience meet the requirements of the role. For an informal discussion about the role, please contact Andy Withey, Repairs Manager, on (phone number removed). Ready to take the next step? Apply now. Applications will be reviewed and shortlisted on an ongoing basis. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth
Join us at an exciting time of growth and build a secure future with us. There's never been a more exciting time to join Plymouth Community Homes as we invest in our homes, our communities and our people. About the role As a Gas Servicing & Breakdown Engineer, you'll play a vital role in ensuring residents across Plymouth enjoy safe, warm and well-maintained homes. This varied and rewarding position combines gas servicing, safety inspections, fault diagnosis and breakdown repairs, giving you the opportunity to utilise and further develop your technical expertise every day. Please note: This position requires participation in a rotating out-of-hours emergency service, which includes some evening and weekend work. Your responsibilities will include: Carrying out domestic landlord gas safety inspections and servicing Diagnosing and repairing gas and heating system faults Conducting inspections and identifying corrective works Completing all relevant certification and compliance documentation Ensuring all work is undertaken safely and in line with current gas regulations Providing an excellent customer experience during every visit Working collaboratively with colleagues while managing your own workload effectively No two days are the same, making this an ideal opportunity for a skilled engineer who enjoys problem-solving and delivering high-quality workmanship. Our ideal candidate for this role is someone who: We're seeking a motivated and customer-focused Gas Engineer who wants to continue developing their career and contribute to a high-performing team. You will have: Current ACS qualifications including: - CCN1 - CPA1 - CENWAT - CKR1 - HTR1 Or recognised equivalent qualifications Proven experience in a gas servicing, breakdown or maintenance role Strong fault-finding and diagnostic skills Good working knowledge of gas safety legislation and Health & Safety requirements Experience using handheld electronic devices or mobile technology (desirable) The ability to work independently while contributing positively to a wider team A flexible and proactive approach to work A commitment to delivering exceptional customer service A full UK driving licence A company van will be provided for business use. About Plymouth Community Homes We are the city s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes. What we can offer you: At PCH, we recognise that our people are central to our success. We're committed to creating an environment where employees can grow, develop and build long-term careers. By joining our team, you'll benefit from: A competitive salary On-call payments and overtime opportunities, currently averaging an additional £2,000 per year Excellent defined contribution pension scheme with generous employer contributions 25 days annual leave on joining, increasing to up to 30 days after five years' service, plus bank holidays Free access to our on-site gym Significant investment in learning, training and professional development The opportunity to work and build your career in one of the South West's most vibrant waterfront cities The chance to be part of an organisation with ambitious growth plans and a strong social purpose To Apply: If you're looking for a role where your skills are valued, your development is encouraged and your work genuinely makes a difference, we'd love to hear from you. Please submit your CV and supporting application, demonstrating how your knowledge, skills and experience meet the requirements of the role. For an informal discussion about the position, please contact: Paul Crook, Gas & Plumbing Operations Manager (phone number removed) Your next career move starts here. Apply today. Applications will be reviewed and shortlisted as they come in. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth
18/08/2026
Full time
Join us at an exciting time of growth and build a secure future with us. There's never been a more exciting time to join Plymouth Community Homes as we invest in our homes, our communities and our people. About the role As a Gas Servicing & Breakdown Engineer, you'll play a vital role in ensuring residents across Plymouth enjoy safe, warm and well-maintained homes. This varied and rewarding position combines gas servicing, safety inspections, fault diagnosis and breakdown repairs, giving you the opportunity to utilise and further develop your technical expertise every day. Please note: This position requires participation in a rotating out-of-hours emergency service, which includes some evening and weekend work. Your responsibilities will include: Carrying out domestic landlord gas safety inspections and servicing Diagnosing and repairing gas and heating system faults Conducting inspections and identifying corrective works Completing all relevant certification and compliance documentation Ensuring all work is undertaken safely and in line with current gas regulations Providing an excellent customer experience during every visit Working collaboratively with colleagues while managing your own workload effectively No two days are the same, making this an ideal opportunity for a skilled engineer who enjoys problem-solving and delivering high-quality workmanship. Our ideal candidate for this role is someone who: We're seeking a motivated and customer-focused Gas Engineer who wants to continue developing their career and contribute to a high-performing team. You will have: Current ACS qualifications including: - CCN1 - CPA1 - CENWAT - CKR1 - HTR1 Or recognised equivalent qualifications Proven experience in a gas servicing, breakdown or maintenance role Strong fault-finding and diagnostic skills Good working knowledge of gas safety legislation and Health & Safety requirements Experience using handheld electronic devices or mobile technology (desirable) The ability to work independently while contributing positively to a wider team A flexible and proactive approach to work A commitment to delivering exceptional customer service A full UK driving licence A company van will be provided for business use. About Plymouth Community Homes We are the city s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes. What we can offer you: At PCH, we recognise that our people are central to our success. We're committed to creating an environment where employees can grow, develop and build long-term careers. By joining our team, you'll benefit from: A competitive salary On-call payments and overtime opportunities, currently averaging an additional £2,000 per year Excellent defined contribution pension scheme with generous employer contributions 25 days annual leave on joining, increasing to up to 30 days after five years' service, plus bank holidays Free access to our on-site gym Significant investment in learning, training and professional development The opportunity to work and build your career in one of the South West's most vibrant waterfront cities The chance to be part of an organisation with ambitious growth plans and a strong social purpose To Apply: If you're looking for a role where your skills are valued, your development is encouraged and your work genuinely makes a difference, we'd love to hear from you. Please submit your CV and supporting application, demonstrating how your knowledge, skills and experience meet the requirements of the role. For an informal discussion about the position, please contact: Paul Crook, Gas & Plumbing Operations Manager (phone number removed) Your next career move starts here. Apply today. Applications will be reviewed and shortlisted as they come in. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth
Join our Growing Organisation and Take Your Electrical Career to the Next Level This is an exciting time to join Plymouth Community Homes. As we continue to invest in our homes, services and people, we're looking for a Multi- Skilled Approved Electrician to be part of our growing team. If you're an experienced electrician who takes pride in delivering high-quality work and wants to continue developing your skills within a supportive and forward-thinking organisation, we'd love to hear from you. About the role Working across our diverse housing stock, you'll carry out a wide range of electrical installation, testing, inspection, repair and maintenance work, ensuring our tenants' homes remain safe, compliant, and well maintained. This is much more than a standard electrician role. You'll have the opportunity to utilise and further develop your multi-skilled capabilities while delivering high-quality repairs and improvements that have a direct impact on our customers' lives. You'll work independently, manage your own workload, and take pride in achieving first-time fixes wherever possible, providing an exceptional service to our tenants. What You'll Be Doing Carrying out electrical installations, testing, inspection and fault-finding on new and existing installations. Completing rewires, repairs, upgrades and planned maintenance works. Undertaking a variety of multi-skilled tasks as required. Diagnosing issues and delivering effective first-time solutions. Ensuring all work complies with current electrical regulations and health and safety standards. Providing a professional, customer-focused service to our tenants. Participating in the out-of-hours on-call service. What We're Looking For We're seeking someone who: Holds JIB Approved Electrician status. Has experience installing, testing, inspecting and fault-finding electrical systems. Can confidently undertake rewires, repairs and maintenance works. Possesses a broad range of multi-skilled maintenance abilities. Takes pride in delivering excellent customer service. Works effectively on their own initiative. Has a strong understanding of electrical and health and safety regulations. Is committed to high standards, continuous improvement and professional development. Why Join Plymouth Community Homes? At PCH, you're not just joining a housing association, you're becoming part of an organisation that is investing in homes, communities and people across Plymouth. With over 16,000 homes and more than 35,000 residents, we play a vital role in the city and have ambitious plans for the future. As we continue to grow, we're committed to supporting our colleagues with the tools, training and opportunities they need to develop successful and rewarding careers. Whether you're looking to broaden your technical expertise, build your multi-skilled experience, or progress your career with a respected local employer, PCH can help you achieve your goals. What we can offer you: Excellent pension scheme with generous employer contributions. 25 days annual leave, rising to 30 days, plus Bank Holidays. Holiday trading scheme. Fully equipped onsite gym and changing facilities. Three paid volunteer days each year through our Make a Difference programme. Free Employee Assistance Programme, including counselling support. Free annual flu vaccination. Cycle to Work scheme. Modern mobile devices and digital working tools. A supportive and friendly working environment. Regular social, charity and team-building events. Modern offices in Crownhill with excellent local amenities nearby. The opportunity to live and work in one of the UK's most beautiful coastal cities. Ready to Join Us? If you're an experienced Electrician looking for your next challenge and want to be part of a growing organisation where your skills are valued and your development is supported, we encourage you to apply today. For an informal discussion about this role, please contact Daren Newcombe, Electrical Manager on (phone number removed). Why wait? Apply today and start your journey with us. Applications will be reviewed and shortlisted on an ongoing basis. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth
18/08/2026
Full time
Join our Growing Organisation and Take Your Electrical Career to the Next Level This is an exciting time to join Plymouth Community Homes. As we continue to invest in our homes, services and people, we're looking for a Multi- Skilled Approved Electrician to be part of our growing team. If you're an experienced electrician who takes pride in delivering high-quality work and wants to continue developing your skills within a supportive and forward-thinking organisation, we'd love to hear from you. About the role Working across our diverse housing stock, you'll carry out a wide range of electrical installation, testing, inspection, repair and maintenance work, ensuring our tenants' homes remain safe, compliant, and well maintained. This is much more than a standard electrician role. You'll have the opportunity to utilise and further develop your multi-skilled capabilities while delivering high-quality repairs and improvements that have a direct impact on our customers' lives. You'll work independently, manage your own workload, and take pride in achieving first-time fixes wherever possible, providing an exceptional service to our tenants. What You'll Be Doing Carrying out electrical installations, testing, inspection and fault-finding on new and existing installations. Completing rewires, repairs, upgrades and planned maintenance works. Undertaking a variety of multi-skilled tasks as required. Diagnosing issues and delivering effective first-time solutions. Ensuring all work complies with current electrical regulations and health and safety standards. Providing a professional, customer-focused service to our tenants. Participating in the out-of-hours on-call service. What We're Looking For We're seeking someone who: Holds JIB Approved Electrician status. Has experience installing, testing, inspecting and fault-finding electrical systems. Can confidently undertake rewires, repairs and maintenance works. Possesses a broad range of multi-skilled maintenance abilities. Takes pride in delivering excellent customer service. Works effectively on their own initiative. Has a strong understanding of electrical and health and safety regulations. Is committed to high standards, continuous improvement and professional development. Why Join Plymouth Community Homes? At PCH, you're not just joining a housing association, you're becoming part of an organisation that is investing in homes, communities and people across Plymouth. With over 16,000 homes and more than 35,000 residents, we play a vital role in the city and have ambitious plans for the future. As we continue to grow, we're committed to supporting our colleagues with the tools, training and opportunities they need to develop successful and rewarding careers. Whether you're looking to broaden your technical expertise, build your multi-skilled experience, or progress your career with a respected local employer, PCH can help you achieve your goals. What we can offer you: Excellent pension scheme with generous employer contributions. 25 days annual leave, rising to 30 days, plus Bank Holidays. Holiday trading scheme. Fully equipped onsite gym and changing facilities. Three paid volunteer days each year through our Make a Difference programme. Free Employee Assistance Programme, including counselling support. Free annual flu vaccination. Cycle to Work scheme. Modern mobile devices and digital working tools. A supportive and friendly working environment. Regular social, charity and team-building events. Modern offices in Crownhill with excellent local amenities nearby. The opportunity to live and work in one of the UK's most beautiful coastal cities. Ready to Join Us? If you're an experienced Electrician looking for your next challenge and want to be part of a growing organisation where your skills are valued and your development is supported, we encourage you to apply today. For an informal discussion about this role, please contact Daren Newcombe, Electrical Manager on (phone number removed). Why wait? Apply today and start your journey with us. Applications will be reviewed and shortlisted on an ongoing basis. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth
Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in London. What the Job Will be doing Acting as the first point of contact for residents, responding to housing enquiries via telephone, email and face-to-face. Supporting Housing Officers and Housing Managers with the day-to-day management of tenancies and properties. Maintaining accurate tenancy, resident and property records on housing management systems. Processing tenancy changes including assignments, successions, mutual exchanges and changes in household circumstances. Supporting tenancy sign-ups, welcome visits and preparing tenancy documentation. Raising repairs, monitoring outstanding works and liaising with contractors, residents and internal teams. Assisting residents with enquiries relating to rent, repairs, anti-social behaviour, estate services and tenancy management. Supporting rent account enquiries and referring residents to specialist support services where appropriate. Preparing letters, notices, reports and other housing management correspondence. Arranging appointments, property inspections, meetings and home visits for the housing team. Supporting the management of complaints and ensuring residents receive timely updates. Monitoring shared inboxes and ensuring enquiries are allocated and progressed within service standards. Working with colleagues and partner agencies to support vulnerable residents and promote tenancy sustainment. Providing general administrative support to ensure an efficient and customer-focused housing service. What You Will Need Previous experience working in Housing, Property Management, Customer Services or a similar resident-facing role. Good understanding of social housing and tenancy management services. Excellent customer service and communication skills. Experience dealing with sensitive, complex or challenging enquiries. Strong organisational skills with the ability to manage competing priorities. Good written communication skills and attention to detail. Experience using housing management systems and Microsoft Office. Ability to work collaboratively with colleagues, contractors and external agencies. A proactive, organised and solution-focused approach. Understanding of safeguarding, equality, confidentiality and data protection. Experience working for a Housing Association, Local Authority or Housing Company. Knowledge of tenancy management, rent accounts, repairs and anti-social behaviour processes.
17/08/2026
Full time
Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in London. What the Job Will be doing Acting as the first point of contact for residents, responding to housing enquiries via telephone, email and face-to-face. Supporting Housing Officers and Housing Managers with the day-to-day management of tenancies and properties. Maintaining accurate tenancy, resident and property records on housing management systems. Processing tenancy changes including assignments, successions, mutual exchanges and changes in household circumstances. Supporting tenancy sign-ups, welcome visits and preparing tenancy documentation. Raising repairs, monitoring outstanding works and liaising with contractors, residents and internal teams. Assisting residents with enquiries relating to rent, repairs, anti-social behaviour, estate services and tenancy management. Supporting rent account enquiries and referring residents to specialist support services where appropriate. Preparing letters, notices, reports and other housing management correspondence. Arranging appointments, property inspections, meetings and home visits for the housing team. Supporting the management of complaints and ensuring residents receive timely updates. Monitoring shared inboxes and ensuring enquiries are allocated and progressed within service standards. Working with colleagues and partner agencies to support vulnerable residents and promote tenancy sustainment. Providing general administrative support to ensure an efficient and customer-focused housing service. What You Will Need Previous experience working in Housing, Property Management, Customer Services or a similar resident-facing role. Good understanding of social housing and tenancy management services. Excellent customer service and communication skills. Experience dealing with sensitive, complex or challenging enquiries. Strong organisational skills with the ability to manage competing priorities. Good written communication skills and attention to detail. Experience using housing management systems and Microsoft Office. Ability to work collaboratively with colleagues, contractors and external agencies. A proactive, organised and solution-focused approach. Understanding of safeguarding, equality, confidentiality and data protection. Experience working for a Housing Association, Local Authority or Housing Company. Knowledge of tenancy management, rent accounts, repairs and anti-social behaviour processes.
Fraser Edwards are recruiting for an experienced Site Manager to join a leading construction and refurbishment contractor delivering major social housing improvement projects across Bristol. This is a fantastic opportunity to join a business with a strong pipeline of work, overseeing large-scale external refurbishment and retrofit schemes on occupied high-rise residential buildings. The Role You'll take full responsibility for the day-to-day management of site operations, ensuring projects are delivered safely, efficiently and to the highest quality standards. Working closely with project teams, subcontractors and client representatives, you'll coordinate all site activities while maintaining programme deadlines, budget expectations and health & safety compliance. The projects include extensive refurbishment and upgrade works to high-rise residential blocks, involving: External cladding replacement Façade refurbishment Roofing improvements Fire safety remediation works Structural repairs Mechanical and electrical alterations Groundworks and external landscaping You'll play a key role in driving productivity, maintaining quality standards and ensuring residents experience minimal disruption throughout the programme. Key Responsibilities Manage all day-to-day site operations from project start through to completion. Coordinate subcontractors and ensure work is completed safely, on programme and to specification. Promote a positive health, safety and environmental culture across site. Carry out regular site inspections and maintain quality standards throughout the build. Monitor project progress and proactively resolve any issues affecting programme delivery. We're looking for a motivated Site Manager with experience delivering refurbishment or construction projects within the residential or social housing sector. You'll ideally have: Proven experience managing refurbishment, capital works or construction projects. Experience overseeing works to mid-rise or high-rise residential buildings. Knowledge of external envelope, façade, roofing or fire remediation projects. Strong leadership and organisational skills. A full UK driving licence. Essential Qualifications SMSTS CSCS Card (appropriate level) First Aid at Work Temporary Works Coordinator Scaffold Inspection qualification Benefits £4,000 annual car allowance Annual discretionary bonus 25 days annual leave plus bank holidays and your birthday off Company pension Private healthcare and dental cover Cycle to Work scheme Discounted gym memberships If you're an experienced Site Manager looking to work on high-profile residential refurbishment projects with long-term career prospects, we'd love to hear from you
17/08/2026
Full time
Fraser Edwards are recruiting for an experienced Site Manager to join a leading construction and refurbishment contractor delivering major social housing improvement projects across Bristol. This is a fantastic opportunity to join a business with a strong pipeline of work, overseeing large-scale external refurbishment and retrofit schemes on occupied high-rise residential buildings. The Role You'll take full responsibility for the day-to-day management of site operations, ensuring projects are delivered safely, efficiently and to the highest quality standards. Working closely with project teams, subcontractors and client representatives, you'll coordinate all site activities while maintaining programme deadlines, budget expectations and health & safety compliance. The projects include extensive refurbishment and upgrade works to high-rise residential blocks, involving: External cladding replacement Façade refurbishment Roofing improvements Fire safety remediation works Structural repairs Mechanical and electrical alterations Groundworks and external landscaping You'll play a key role in driving productivity, maintaining quality standards and ensuring residents experience minimal disruption throughout the programme. Key Responsibilities Manage all day-to-day site operations from project start through to completion. Coordinate subcontractors and ensure work is completed safely, on programme and to specification. Promote a positive health, safety and environmental culture across site. Carry out regular site inspections and maintain quality standards throughout the build. Monitor project progress and proactively resolve any issues affecting programme delivery. We're looking for a motivated Site Manager with experience delivering refurbishment or construction projects within the residential or social housing sector. You'll ideally have: Proven experience managing refurbishment, capital works or construction projects. Experience overseeing works to mid-rise or high-rise residential buildings. Knowledge of external envelope, façade, roofing or fire remediation projects. Strong leadership and organisational skills. A full UK driving licence. Essential Qualifications SMSTS CSCS Card (appropriate level) First Aid at Work Temporary Works Coordinator Scaffold Inspection qualification Benefits £4,000 annual car allowance Annual discretionary bonus 25 days annual leave plus bank holidays and your birthday off Company pension Private healthcare and dental cover Cycle to Work scheme Discounted gym memberships If you're an experienced Site Manager looking to work on high-profile residential refurbishment projects with long-term career prospects, we'd love to hear from you
Branch Manager Social Housing Repairs & Maintenance Location: Exeter Hours: Monday to Friday, 40 hours per week Flexible working available once embedded into the role About the Role Build Recruitment is representing a leading social housing contractor who is looking to appoint an experienced Branch Manager to oversee the successful delivery of social housing repairs and maintenance contracts from their Exeter operation. This is an excellent opportunity for an experienced housing professional with strong operational and commercial experience to take responsibility for the overall performance of a branch, leading teams and ensuring high-quality service delivery across social housing maintenance and repairs contracts. You ll play a key leadership role within the organisation, with responsibility for people, performance, customer satisfaction and commercial results. The Role As Branch Manager, you will have overall responsibility for the day-to-day operation and performance of the Exeter branch, overseeing the delivery of social housing repairs and maintenance contracts. You will lead and develop operational teams, manage client relationships and ensure contracts are delivered safely, efficiently, within budget and to the required quality standards. Working closely with senior management, clients and operational teams, you will drive performance, identify opportunities for improvement and ensure the branch delivers excellent outcomes for both clients and residents. Key Responsibilities Take overall responsibility for the performance and day-to-day operation of the Exeter branch. Lead, manage and develop operational teams delivering social housing repairs and maintenance. Oversee contract delivery, programmes, resources and operational performance. Take ownership of P&L, budgets, costs and commercial performance . Monitor KPIs, WIP, productivity, customer satisfaction and contractual targets. Build and maintain strong relationships with clients and key stakeholders. Attend client and performance meetings, providing clear operational and commercial updates. Ensure Health & Safety, compliance and contractual requirements are consistently maintained. Manage resources and subcontractors to ensure effective service delivery. Identify opportunities to improve productivity, efficiency and customer outcomes. Support the growth and development of the branch and wider business. Lead by example, creating a positive culture focused on performance, accountability and customer service. What We're Looking For Proven experience within social housing repairs, maintenance or property services . Strong operational management and leadership experience. Experience managing teams, resources and multiple workstreams. Strong commercial awareness with experience of P&L and budget responsibility . Good understanding of contract performance, KPIs and customer-focused service delivery. Excellent communication and stakeholder-management skills. Strong leadership, organisational and problem-solving abilities. A proactive and commercially minded approach. Full UK Driving Licence. What's in It for You? Competitive salary package. Company car or car allowance. holiday plus bank holidays, with the option to buy or sell leave. Company pension scheme Discounted healthcare scheme. High street and lifestyle discounts. Paid volunteering day. Long service awards. Career development and progression opportunities. Flexible working available once you are fully embedded into the role. If you re an experienced social housing professional with the leadership, operational and commercial experience to take responsibility for a branch, this is an excellent opportunity to take the next step in your career. For more information, please contact Kirsty at Build Recruitment on (phone number removed).
17/08/2026
Full time
Branch Manager Social Housing Repairs & Maintenance Location: Exeter Hours: Monday to Friday, 40 hours per week Flexible working available once embedded into the role About the Role Build Recruitment is representing a leading social housing contractor who is looking to appoint an experienced Branch Manager to oversee the successful delivery of social housing repairs and maintenance contracts from their Exeter operation. This is an excellent opportunity for an experienced housing professional with strong operational and commercial experience to take responsibility for the overall performance of a branch, leading teams and ensuring high-quality service delivery across social housing maintenance and repairs contracts. You ll play a key leadership role within the organisation, with responsibility for people, performance, customer satisfaction and commercial results. The Role As Branch Manager, you will have overall responsibility for the day-to-day operation and performance of the Exeter branch, overseeing the delivery of social housing repairs and maintenance contracts. You will lead and develop operational teams, manage client relationships and ensure contracts are delivered safely, efficiently, within budget and to the required quality standards. Working closely with senior management, clients and operational teams, you will drive performance, identify opportunities for improvement and ensure the branch delivers excellent outcomes for both clients and residents. Key Responsibilities Take overall responsibility for the performance and day-to-day operation of the Exeter branch. Lead, manage and develop operational teams delivering social housing repairs and maintenance. Oversee contract delivery, programmes, resources and operational performance. Take ownership of P&L, budgets, costs and commercial performance . Monitor KPIs, WIP, productivity, customer satisfaction and contractual targets. Build and maintain strong relationships with clients and key stakeholders. Attend client and performance meetings, providing clear operational and commercial updates. Ensure Health & Safety, compliance and contractual requirements are consistently maintained. Manage resources and subcontractors to ensure effective service delivery. Identify opportunities to improve productivity, efficiency and customer outcomes. Support the growth and development of the branch and wider business. Lead by example, creating a positive culture focused on performance, accountability and customer service. What We're Looking For Proven experience within social housing repairs, maintenance or property services . Strong operational management and leadership experience. Experience managing teams, resources and multiple workstreams. Strong commercial awareness with experience of P&L and budget responsibility . Good understanding of contract performance, KPIs and customer-focused service delivery. Excellent communication and stakeholder-management skills. Strong leadership, organisational and problem-solving abilities. A proactive and commercially minded approach. Full UK Driving Licence. What's in It for You? Competitive salary package. Company car or car allowance. holiday plus bank holidays, with the option to buy or sell leave. Company pension scheme Discounted healthcare scheme. High street and lifestyle discounts. Paid volunteering day. Long service awards. Career development and progression opportunities. Flexible working available once you are fully embedded into the role. If you re an experienced social housing professional with the leadership, operational and commercial experience to take responsibility for a branch, this is an excellent opportunity to take the next step in your career. For more information, please contact Kirsty at Build Recruitment on (phone number removed).
Howells Solutions Limited
Welwyn Garden City, Hertfordshire
Contracts Manager - Social Housing - Repairs and Maintenance Up to 60k plus package - Permanent Based in Welwyn Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Welwyn. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on (phone number removed).
17/08/2026
Full time
Contracts Manager - Social Housing - Repairs and Maintenance Up to 60k plus package - Permanent Based in Welwyn Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Welwyn. The key function of this role is to manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength. Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers. Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN). To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength. Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety. Please apply online or call Mia on (phone number removed).
About The Role What you can expect from us We offer a competitive salary of £28,700 per annum . 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the role Onward Homes are now recruiting for a Scheme Manager to join our Specialist Living team on a permanent basis. Job Requirements The role will be based at D'Oliveira Court, M24 5QU. A Full UK Driving Licence and access to your own car is required for this role. Job Responsibilities The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements. Service Delivery Provide each tenant with an agreed level of intensive housing management. Respond to tenant and scheme emergencies. Provide each resident with regular contact and a Personal Emergency Evacuation Plan (PEEPS) Health & Safety Compliance Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements. Ensure the property logbooks are up to date and all requirements are met. Partnership Working Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation. Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties. Neighbourhoods Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working. Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme. Line Management & Leadership Whilst the role has not direct line management responsibilities our Scheme Managers will lead through setting a positive example in delivering a first class housing management service through our value of "Excellence, Creativity and Respect" Building Management Oversee the day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained. Report and monitor performance of repairs and service contracts. Skills/Experience Essential: Experience of dealing with older people in a service environment. Experience of building management and compliance requirements. Relevant knowledge of Health and Safety policies and risks. Ability to work on your own initiative as part of a dispersed team. Skilled communicator with excellent customer service skills. Experience of working proactively to improve services and customer satisfaction. IT skills - Microsoft office up to an intermediate level. Satisfactory Disclosure Barring Service (DBS) reference. Desirable: Knowledge of CQC requirements. Qualifications Essential: Educated to GCSE standard or equivalent qualification/experience. Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
17/08/2026
Full time
About The Role What you can expect from us We offer a competitive salary of £28,700 per annum . 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Stream - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. 2 paid half days volunteering per year. About the role Onward Homes are now recruiting for a Scheme Manager to join our Specialist Living team on a permanent basis. Job Requirements The role will be based at D'Oliveira Court, M24 5QU. A Full UK Driving Licence and access to your own car is required for this role. Job Responsibilities The purpose of the role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements. Service Delivery Provide each tenant with an agreed level of intensive housing management. Respond to tenant and scheme emergencies. Provide each resident with regular contact and a Personal Emergency Evacuation Plan (PEEPS) Health & Safety Compliance Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements. Ensure the property logbooks are up to date and all requirements are met. Partnership Working Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation. Develop processes of direct communication with tenants, relatives of tenants, the wider community and external parties. Neighbourhoods Ensure all voids, lettings and housing management issues are communicated to neighbourhoods ensuring collaborative working. Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme. Line Management & Leadership Whilst the role has not direct line management responsibilities our Scheme Managers will lead through setting a positive example in delivering a first class housing management service through our value of "Excellence, Creativity and Respect" Building Management Oversee the day to day running of scheme, including reporting repairs, health and safety concerns, reducing risk and ensuring security of the building is maintained. Report and monitor performance of repairs and service contracts. Skills/Experience Essential: Experience of dealing with older people in a service environment. Experience of building management and compliance requirements. Relevant knowledge of Health and Safety policies and risks. Ability to work on your own initiative as part of a dispersed team. Skilled communicator with excellent customer service skills. Experience of working proactively to improve services and customer satisfaction. IT skills - Microsoft office up to an intermediate level. Satisfactory Disclosure Barring Service (DBS) reference. Desirable: Knowledge of CQC requirements. Qualifications Essential: Educated to GCSE standard or equivalent qualification/experience. Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent. About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
