Job Description
Operational Manager
Location: South East
Rate: Negotiable
Contract: 6 - Months Ongoing
Spencer Clarke Group are supporting a local authority to appoint an Operational Manager for there home improvement agency.
This is a hands-on operational management role, leading the technical delivery of home repairs, improvements and adaptations so disabled and vulnerable residents can live safely and independently at home. You will supervise a small surveying team, oversee contractor performance, act as the technical lead across specifications, compliance, procurement and quality assurance.
Responsibilities include
Supervise and support a small team of Surveyors, keeping workloads balanced and cases moving through to completion
Quality check schedules of work and technical outputs to ensure consistency, compliance and good practice
Provide technical advice to colleagues, partners and customers, helping resolve issues and agree practical solutions
Lead on contractor management including monitoring performance, reviewing KPIs, addressing quality concerns and producing reports
Draft and review technical specifications, support tender evaluations, and ensure procurement processes are followed correctly
Undertake property visits when required to assess defects, design solutions and plan repairs, adaptations and building alterations
Ensure works comply with building regulations and wider safety requirements, including CDM responsibilities where needed
Work closely with caseworkers, OTs and grants colleagues to ensure works are appropriate, delivered on time and kept within DFG budgets
Support the Service Manager on technical matters and deputise when required, including responding to complaints and service improvements
About you
Proven experience managing and supervising staff in a technical property, surveying or construction environment
Strong background delivering repairs, improvements and adaptations, with the ability to manage projects end to end
Relevant technical qualification (HND Building, CIOB, RICS or equivalent) and a solid understanding of building and planning regulations
Good knowledge of health and safety, with CDM and asbestos awareness training
Comfortable producing measured drawings and schedules of work, ideally using AutoCAD
Strong report writing and performance analysis skills, with the ability to present updates to stakeholders
Ability to travel between sites, including rural locations
How to Apply
Send your CV or get in touch with Joe O'Halloran at Spencer Clarke Group on (phone number removed) or
