Lettings Coordinator

Lettings & Viewings Coordinator

Reed are looking for a Lettings & Viewings Coordinator to deliver high-quality property viewings and tenant check-ins across a residential portfolio. This is a field-based role focused on creating a positive customer experience, maintaining high presentation standards and supporting occupancy through excellent face-to-face engagement.

What We're Looking For

• 2+ years' experience in lettings, property management, block management or a similar property role.
• Excellent communication and customer service skills.
• Full UK Driving Licence and own vehicle.
• Able to work two evenings per week and occasional Saturdays.
• Organised, proactive and customer-focused.

Key Objectives

• Deliver professional property viewings.
• Convert interest into tenant applications.
• Ensure vacant rooms are viewing-ready.
• Conduct smooth tenant move-in check-ins.
• Maintain a strong pipeline of applicants.

Key Responsibilities

Viewings & Property Presentation

• Conduct property viewings across the portfolio.
• Confirm appointments and reduce no-shows.
• Ensure properties are clean, presentable and ready to show.
• Provide accurate information on properties and tenancy terms.
• Answer applicant questions professionally.

Property Preparation

• Set up and move marketing materials between properties.
• Ensure vacant rooms meet presentation standards.
• Report any property issues identified.

Tenant Check-Ins

• Complete in-person move-in check-ins.
• Introduce tenants to the property and house rules.
• Deliver a smooth and welcoming move-in experience.
• Assist with check-outs and inventories when required.

Applicant & Pipeline Management

• Qualify applicants and assess suitability.
• Maintain accurate records within the CRM.
• Follow up viewing attendees and warm leads.
• Re-engage previous enquiries where appropriate.

Administration

• Respond to enquiries and arrange viewings when required.
• Update CRM systems and activity trackers.
• Monitor viewing and check-in performance.
• Support the wider team with reasonable business requests.

Working Pattern

• Field-based role with regular travel between properties.
• On-site position with no remote or hybrid working.
• Full UK Driving Licence and own vehicle required.
• Travel within approximately a 15-mile radius of Reading.
• Minimum of two evenings per week (finishing at 7:30pm).
• Occasional Saturday working (typically 6-8 hours).

What's Not Included in This Role

• Closing deals or making final tenancy decisions.
• Ongoing tenant management after move-in.
• Compliance or onboarding administration.
• Property maintenance coordination.
• Marketing strategy responsibilities.
• Desk-based, remote or hybrid working.

This role is ideal for an experienced property professional who enjoys being out on the road, meeting people and delivering a first-class viewing and move-in experience.