24 jobs found

Drainage Sales & Operations Coordinator Location: London Salary: £31,000 - £36,000 plus commission Hours: Monday to Friday, 8:00am - 5:00pm Contract Type: Permanent Are you experienced within the drainage industry and confident speaking with customers, understanding their drainage problems and recommending the right solution? Vector Recruitment Solutions are recruiting on behalf of our client for an experienced Drainage Sales & Operations Coordinator to join a busy and growing drainage operation in London. This role combines drainage knowledge, inbound sales and operational coordination . When customers contact the business with a drainage problem, you'll identify what they need, explain the appropriate service and costs, and convert the enquiry into booked work. There is no cold calling or outbound prospecting . Customers are already contacting the business because they need help. You'll also follow up after engineers have attended site, discussing recommended remedial works, quotations and costs with customers to secure additional work. The Role You'll take ownership of customer enquiries and jobs from initial contact through to completion, including: Handling inbound enquiries for blockages, jetting, CCTV surveys, repairs and other drainage services Asking the right questions to understand the issue and recommending the appropriate service Explaining services, call-out charges and costs, converting enquiries into booked jobs Scheduling Drainage Engineers, CCTV Surveyors and other operational resources Reviewing engineer findings and discussing recommended repairs or remedial works with customers Following up quotations and securing approval for additional works Keeping customers updated and maintaining accurate job information within the CRM system About You We're looking for someone who combines practical drainage knowledge with strong customer service and commercial awareness. You'll ideally have: Previous experience working for a drainage contractor, with a good understanding of jetting, CCTV surveys, repairs and remedial works Experience in scheduling, operations, customer service or sales Confidence discussing drainage problems, services, quotations and costs with customers A commercial mindset and the ability to turn enquiries and recommendations into booked work Strong communication, organisation and customer service skills Experience using CRM, scheduling or job management systems You don't need to be a traditional salesperson. This could be an excellent next step for an experienced Drainage Coordinator, Drainage Scheduler, Service Coordinator or Drainage Sales Coordinator who understands the industry and is comfortable recommending and selling the right solution when customers contact the business. What's on Offer? £31,000 - £36,000 plus commission Monday to Friday, 8:00am - 5:00pm Ongoing training and development Career progression within a growing drainage business A varied position combining drainage operations, customer service and sales If you know the drainage industry and enjoy dealing with customers please apply or contact Kristian Wilson on (phone number removed) for further details.

Maintenance Coordination Supervisor Location: London Salary: £35,000 - £38,000 pa depending on experience + overtime Contract Type: Permanent Vector Recruitment Solutions are recruiting on behalf of our client for an experienced Maintenance Coordination Supervisor to join a growing property services business in London. This is an excellent opportunity for an experienced Coordinator, Scheduler or Planning Supervisor from the property services, facilities management, construction or maintenance sector looking to step into a leadership role. You'll oversee a team of Coordinators while ensuring projects are planned, scheduled, and delivered efficiently across the Damp, Roofing, and Restoration divisions. The Role Lead and support a team of Coordinators, ensuring high standards of customer service and operational performance Manage the scheduling of surveyors, engineers, tradespeople, and subcontractors to maximise productivity Coordinate maintenance projects from initial enquiry through to completion, ensuring jobs run smoothly and on schedule Act as the main point of contact for clients, contractors, and internal teams, providing clear communication throughout each project Monitor job progress, quality, documentation, and compliance using CRM and job management systems Review survey reports for accuracy and ensure quotations, invoices, and project information are completed correctly Support profitability by monitoring project performance, managing workflows, and resolving operational issues quickly About You Strong experience coordinating maintenance or repair works within property services, facilities management, construction, or a similar sector Previous experience coordinating damp, property restoration or roofing works. Previous supervisory or team leadership experience within a scheduling or coordination environment Experience coordinating tradespeople, surveyors, engineers, or subcontractors Strong organisational, planning, and diary management skills Excellent communication and customer service skills Commercial awareness with experience supporting quotations, invoicing, and project administration Confident using CRM or job management systems What's On Offer £35,000 - £38,000 pa Regular salary reviews based on performance Monday to Friday, 8:00am 5:00pm Overtime opportunities Clear career progression towards Operations Management Join a growing business with a supportive team and genuine opportunities for development This is an ideal opportunity for an experienced Maintenance Coordinator, Scheduling Supervisor, Planning Supervisor, or Property Services Coordinator looking to take the next step into a leadership role with a growing organisation. Apply today or contact Kristian on (phone number removed) for a confidential discussion.

Repairs Supervisor Responsive Repairs Social Infrastructure Division Role Purpose The Repairs Supervisor is responsible for overseeing the day-to-day delivery of responsive repairs and maintenance services across social housing and public sector properties. The role ensures that works are completed safely, efficiently, on time, and to the highest quality standards, while delivering excellent customer service to residents and clients. The successful candidate will lead a team of operatives and subcontractors, ensuring performance targets, contractual requirements, and compliance obligations are consistently achieved. Key Responsibilities Manage and supervise a team of operatives delivering responsive repair works. Allocate and monitor daily work schedules to maximise productivity and customer satisfaction. Ensure repairs are completed within agreed service level agreements (SLAs) and KPIs. Carry out site visits, quality inspections, and post-completion checks. Monitor workmanship standards and provide coaching and support where required. Manage subcontractors, ensuring compliance with company and client standards. Act as a key point of contact for residents, resolving issues and complaints professionally and effectively. Ensure all health and safety policies, procedures, and statutory requirements are adhered to. Conduct toolbox talks, safety briefings, and performance reviews. Support the investigation and resolution of service failures and customer complaints. Monitor material usage and job costs to support efficient budget management. Maintain accurate records through the company's scheduling and compliance systems. Work closely with planners, schedulers, client representatives, and operational teams to ensure effective service delivery. Participate in out-of-hours escalation processes where required. Key Performance Indicators Repairs completed within target timescales. First-time fix performance. Customer satisfaction scores. Health and safety compliance. Operative productivity levels. Quality inspection pass rates. Reduction in repeat repairs. Effective management of subcontractor performance. Essential Skills & Experience Proven experience supervising repairs, maintenance, or construction teams. Experience within social housing, local authority, facilities management, or property maintenance environments. Strong knowledge of responsive repairs and planned maintenance delivery. Excellent leadership and people management skills. Strong customer service and stakeholder management capabilities. Good understanding of health and safety legislation and compliance requirements. Ability to prioritise workloads and work under pressure in a fast-paced environment. Competent IT skills, including workforce management and scheduling systems. Full UK Driving Licence. Desirable Qualifications NVQ Level 3 or equivalent in a construction-related discipline. SSSTS or SMSTS qualification. IOSH Managing Safely. First Aid at Work. Experience working under social housing contracts. What We Offer Competitive salary and benefits package. Company vehicle or vehicle allowance. Career development and training opportunities. Supportive and collaborative working environment. Opportunity to play a key role in delivering essential services that improve homes and communities. About the Division Our Social Infrastructure Division delivers high-quality repair, maintenance and compliance services to housing providers, local authorities and public sector organisations. We are committed to providing safe, efficient and customer-focused services that make a positive difference to the communities we serve.

Housing Repairs & Maintenance Manager Location: Worcester Salary: 50,468 per annum + excellent benefits Contract: Permanent, Full Time Think Recruitment are currently working with a well-established social housing provider who are looking to appoint an experienced Localities Area Manager to lead their responsive repairs and maintenance services across Worcester City. This is an excellent opportunity for an experienced Repairs Manager, Maintenance Manager, Delivery Manager or Housing Operations professional to join an established organisation and take responsibility for the successful delivery of a high-quality, customer-focused repairs service. You will lead a team of 14 multi-skilled trades operatives , supported by a Scheduler and Planner, delivering approximately 20,000 repairs each year across around 7,000 properties . The Role Reporting to the Localities Operations Manager, you will be responsible for the day-to-day operational delivery of responsive repairs and maintenance services across the Worcester locality. Your responsibilities will include: Leading and managing a team of multi-skilled trades operatives. Ensuring repairs are delivered safely, efficiently and to a high standard. Driving performance against agreed KPIs and service standards. Managing team performance through regular 1:1s, coaching and development. Ensuring high levels of customer satisfaction and resolving issues before they escalate. Monitoring budgets, productivity and operational performance. Ensuring compliance with HSEQ requirements and relevant housing legislation. Working closely with internal departments, contractors and external partners. Using performance data and local knowledge to identify areas for improvement. Supporting organisational change and embedding new ways of working. Promoting value for money, sustainability and responsible resource management. About You The successful candidate will have proven experience within social housing, responsive repairs, property maintenance, construction or a similar operational environment . You will ideally have: Strong knowledge of property maintenance and building compliance. Experience managing a repairs, maintenance or construction team. Proven experience delivering responsive repairs and/or voids maintenance. Good knowledge of Awaab's Law, HHSRS, the Decent Homes Standard and Health & Safety legislation . Experience managing operational KPIs and driving service improvements. Strong leadership, communication and customer-service skills. A coaching-led approach to people management and development. Confidence using digital systems and performance data. The ability to work collaboratively across multiple departments. A CIH Level 3 qualification would be advantageous but is not essential. Key Performance Measures The successful candidate will be responsible for supporting the locality in achieving ambitious operational targets, including: 95% of repairs completed within target 85% first-time fix 95% customer satisfaction Strong employee engagement and low voluntary turnover Continuous improvement and cost-efficiency Delivery of sustainability objectives Package & Benefits 50,468 per annum Company van and fuel card 28 days annual leave plus bank holidays Option to buy or sell up to 5 additional days' annual leave Generous family-friendly policies Paid Urgent Domestic Leave Medicash and Employee Assistance Programme Health Cash Plan worth up to 1,700 per annum Employer pension contributions of up to 12%, subject to employee contributions Learning and development opportunities Salary sacrifice electric vehicle scheme Employee reward and recognition scheme Wellbeing support and retail discounts Additional Information This is a locality-based role covering Worcester City , so candidates will need to live in or within a reasonable commuting distance of Worcester. A full UK driving licence is essential , as the role involves regular travel across the locality. Due to the customer-facing nature of the position, a DBS check will be required as part of the pre-employment process. How to Apply Think Recruitment are keen to speak with experienced Repairs Managers, Maintenance Managers, Housing Managers, Property Managers and Construction/Delivery Managers who are looking for their next career opportunity within social housing. Please call (phone number removed) and ask for Deanna or apply to

Drainage Scheduler £29,000 - £32,000 P/A Fulham, London Full time Permanent 45 hours per week Do you have experience working in the Drainage or Water Industries? Please note - if you haven't worked in these industries in a scheduling or planning role, we won't be able to consider your application on this occasion. Are you within a 60-minute commute of offices in Fulham? Attega Group is working on behalf of our client as their preferred recruitment provider. We are currently recruiting for a Scheduler to join their team. The main purpose of this Scheduler role is to ensure seamless job scheduling and respond to client enquiries promptly. In return, our client is offering a salary of up to £32,000 P/A , depending on experience. This role is full-time and permanent . The hours of work will be 8am - 5pm, Monday to Friday, with overtime available paid at enhanced rates. Reporting to the Operations Manager your responsibilities will include: Ensure the seamless management of client inquiries, survey bookings, job scheduling, and project delivery in support of the Drainage team. Be a primary point of contact between clients, surveyors, tradespeople, subcontractors, and internal teams. Manage incoming client inquiries and convert them into scheduled surveys and works. Book and coordinate drainage surveys, ensuring timely delivery of reports to clients. Liaise closely with tradesmen to ensure they are briefed for all jobs and reports are completed accurately. Manage job bookings and tracking systems. Track and follow up on quotes, manage approvals, and convert successful quotations into scheduled works. The ideal candidate: Must be within a 60-minute commute to Fulham and be able to work in the office 5 days per week. Will need excellent communication and customer service skills. Must have experience working in a coordinating/scheduling role in a drainage/plumbing/property/construction or facilities management industry Will need a professional telephone manner with ability to handle both client inquiries and contractor liaison Must have good computer literacy - MS Office, Google documents

We are currently looking for an experienced Housing Response Officer to join a busy Housing Repairs service. This Housing Response Officer role will act as the first point of contact for residents, contractors and internal teams, handling repairs enquiries, housing management queries and scheduling responsive repairs. The successful candidate will be responsible for diagnosing repairs, booking appointments, managing operatives' diaries and ensuring residents receive a high-quality repairs service. This Housing Response Officer position would suit someone with previous experience in a housing repairs, housing services or contact centre environment. The Role - Acting as the first point of contact for residents, contractors and internal teams. - Handling repairs enquiries, housing management queries and tenancy-related enquiries. - Diagnosing repairs using Keyfax or similar diagnostic systems. - Raising repairs and booking appointments for residents. - Managing operatives' and contractors' diaries to maximise productivity and service delivery. - Prioritising emergency, urgent and routine repairs. - Monitoring ongoing repairs and escalating issues where required. - Updating housing and repairs systems to maintain accurate records. - Supporting residents with enquiries relating to rent, service charges, leasehold, parking and environmental services. - Undertaking CRM, reception and back-office duties as required. - Running performance reports and supporting service delivery monitoring. - Liaising with operatives, supervisors and contractors to ensure repairs are completed within target timescales. Key Requirements - Previous experience working in a customer service, contact centre or housing repairs environment. - Experience handling high volumes of telephone, email and customer enquiries. - Experience scheduling repairs and managing appointments. - Experience using housing management or repairs systems. - Experience diagnosing repairs using Keyfax or similar systems would be advantageous. - Knowledge of responsive repairs and housing maintenance processes. - Strong organisational skills with the ability to manage competing priorities. - GCSE Maths and English or equivalent. - Willingness to work outside normal office hours, including occasional Saturdays. What You Need to Do Now If you are interested in this Housing Response Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Response Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Response Officers, Repairs Schedulers, Repairs Coordinators and Housing Repairs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing repairs professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Maintenance Contract Manager (housing sector), N and E London, to £60k + car + package Salary: Circa £50,000-£60,000 plus vehicle/allowance and benefits We are recruiting for an experienced Contracts Manager to lead a responsive repairs, maintenance and voids contract across North and East London. This is a key client-facing role within the social housing sector, managing day-to-day service delivery for a busy resident-led repairs operation. The successful candidate will take ownership of operational performance, resident satisfaction, health and safety, quality, commercial control and KPI delivery. You will lead a multi-trade team and support functions to ensure repairs and void works are completed safely, efficiently and right first time. Social housing sector experience is essential. Candidates must have a strong background managing responsive repairs, voids, maintenance or property services within a housing association, local authority or closely related social housing environment. Key responsibilities include: Managing day-to-day delivery of responsive repairs, maintenance and void works across North and East London. Leading operatives, schedulers and support staff to deliver a high-quality resident experience. Driving performance against KPIs including appointments kept, right-first-time repairs, satisfaction and void turnaround. Managing client relationships, escalations, complaints and service improvement activity. Overseeing budgets, productivity, subcontractors, health and safety, quality and compliance. About you: Proven contracts management experience in social housing repairs, voids or property maintenance. Strong understanding of resident-focused service delivery, complaints, safeguarding and housing compliance. Confident leading multi-trade teams and managing performance in a demanding operational environment. Commercially aware, organised and comfortable using systems and MI to improve service delivery. Full UK driving licence and flexibility to work across North and East London. This is an excellent opportunity for a hands-on contracts leader who understands the pace, expectations and resident focus of social housing repairs and wants to make a visible impact on service delivery across North and East London.

Reactive Repairs Scheduler / Repairs Coordinator About the Company Our client is a leading provider of repairs, maintenance, and property services, delivering essential works across the social housing, healthcare, and defence sectors. Working in partnership with housing associations, local authorities, and public sector organisations nationwide, they manage everything from responsive repairs and planned maintenance through to compliance programmes, capital works, and large-scale property improvements. Due to continued growth, they are now looking to appoint an experienced Reactive Repairs Scheduler / Coordinator to join their busy operations team. The Role This is a fast-paced and highly varied role at the heart of a reactive maintenance operation. As a Repairs Scheduler, you'll be responsible for coordinating day-to-day repair works, ensuring operatives are efficiently deployed, residents are kept informed, and jobs are completed within agreed service levels. You'll play a vital role in delivering an excellent customer experience, balancing changing priorities while keeping repairs moving from first report through to successful completion. This is an ideal opportunity for someone who enjoys problem-solving, thrives under pressure, and has previous experience scheduling repairs within social housing, maintenance, or property services. Key Responsibilities Manage and schedule daily reactive repair appointments for a team of field-based operatives. Raise and process repair orders accurately, ensuring all relevant information is recorded. Act as the main point of contact for operatives throughout the day, providing support and guidance where required. Liaise with residents, housing associations, local authorities, and internal teams to provide updates on repair progress. Coordinate materials, parts, and supplier collections to ensure repairs are completed efficiently. Monitor workloads, diaries, and job statuses to maximise productivity and minimise delays. Respond quickly to emergency works, access issues, job variations, and changing priorities. Maintain accurate records across internal systems and ensure all repair notes and updates are recorded correctly. Escalate concerns and potential service delivery issues proactively to ensure customer satisfaction is maintained. Support the wider operational team in achieving contractual KPIs and service level targets. What We're Looking For Previous experience as a Repairs Scheduler, Planner, Coordinator, or Administrator within repairs and maintenance, social housing, or property services. Trade background would be advantageous. Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously. Excellent communication skills and confidence dealing with residents, operatives, subcontractors, and clients. Good IT skills, including experience using scheduling, repairs, or workforce management systems. A proactive and solutions-focused approach with the ability to remain calm under pressure. Strong attention to detail and the ability to maintain accurate records. Why Apply? Join a well-established and growing organisation with a strong reputation in the sector. Work in a supportive and collaborative team environment. Play a key role in delivering essential services that make a real difference to communities. Excellent opportunity to develop your career within a busy and evolving property services operation.

Repairs Planner Euston Location: Euston Rate: £20.59 per hour Umbrella Hours: Monday Friday Working Pattern: 3 days office / 2 days WFH Duration: Ongoing Start: Immediate We are currently recruiting for an experienced Repairs Planner to join an ongoing contract based in Euston. Key Duties: Planning and scheduling repairs and maintenance works Managing operative diaries and allocating jobs Booking appointments with customers Liaising with operatives, contractors and customers Monitoring works through to completion Updating internal systems and maintaining accurate records Managing queries and ensuring jobs are completed within required timescales Requirements: Previous experience within a Repairs Planner / Repairs Scheduler role is essential Strong scheduling and coordination experience Good communication and organisational skills Must be available to start immediately References required

Repairs Scheduler Location - Cannock Hourly rate - 14.00 - 17.76 per hour (Depending on payment type) Temporary position that could lead to a permanent position Sellick Partnership are supporting a housing association with the recruitment of a Repairs Scheduler to support the Senior Administrator Supervisor in ensuring the team offer key support to the Compliance, Housing Management, and Operational Delivery teams. Job Summary To support the Senior Administrator Supervisor in ensuring the team offer key support to the Compliance, Housing Management, and Operational Delivery teams. To ensure jobs are raised and closed accurately for the direct labour organisation (DLO) day-to-day repairs and contractors in line with policies and contracts. To support the Compliance, Tenancy Management, and Operational Delivery teams with administrative tasks. Main Duties and Responsibilities for the Repairs Scheduler Respond to Customer queries via telephone, email, website or from other departments as required. Using MRI software systems, raise orders for planned and reactive maintenance work to the housing stock and associated buildings. Ensure all jobs assigned correctly to contractors or DLO as appropriate, in line with the Repairs Policy and within SLA's. Review any jobs from all booking pots to ensure accurate information recorded with regards to trade allocated to jobs, time allocated to job and Schedule of rate codes Service Specific This role will primarily focus on coordinating and administering damp and mould repairs. While the standard administrative responsibilities apply, this position plays a critical role in supporting compliance with Awaab's Law. The successful candidate will take ownership of scheduling and tracking damp and mould cases, working closely with tenants, inspectors, and contractors to ensure timely and effective resolution. Strong communication skills are essential, as is the ability to manage sensitive situations with professionalism and efficiency. If you think you are suitable for this role and would like to discuss it further, please apply online or contact Josh Meek at Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Job Title: Senior Scheduling Co-Ordinator Department: Contracting Division Location: Tynecastle House, Prudhoe Reporting to: Scheduling Manager Salary: Competitive plus Bonus Scheme after probation period Contractual Status: Permanent, Full-Time The Company Inside Contracting is an established market-leading business that operates across multiple sectors including new build housing, care, education, hospitality, residential and construction. We work with many Northeast and Yorkshire-based clients to deliver tailored, bespoke solutions across flooring, interior design, exterior design, window dressings, 3D plans, bespoke furniture, lighting, and soft furnishings. Our services also include cleaning and specialist cleaning solutions, alongside our established Flooring and Contracting divisions. Job Summary Due to continued expansion and growth across the business, we are seeking an experienced and highly organised Senior Scheduling Co-Ordinator to join our established Flooring Division. This is a senior role within our scheduling team, with responsibility for supporting and coordinating the day-to-day scheduling of multiple flooring fitting teams across the North of England. The successful candidate will take ownership of complex flooring schedules, ensuring work is allocated effectively based on site requirements, fitter availability, location, travel time, individual capabilities, job specifications and agreed completion dates. The role involves working closely with New Build Housing sites, site managers, contracts managers and internal teams to collate weekly flooring requirements and ensure work is scheduled and completed within agreed timescales. You will be responsible for managing a constantly changing schedule, including new instructions, variations, cancellations, urgent requirements, customer care work and reported flooring defects. As a senior member of the scheduling team, you will provide guidance and support to other members of the scheduling team and act as a key point of contact for flooring scheduling queries. You will also work closely with the Flooring Management team to identify potential issues, manage priorities and ensure resources are used as efficiently as possible. You will be working in a busy and demanding environment where priorities can change throughout the day. Workloads can increase significantly during quarter-end, half-year and year-end periods, so the ability to remain calm, organized and solutions-focused under pressure is essential. Strong working relationships with colleagues, flooring fitters, site managers, clients, suppliers, contracts managers and senior management will be key to your success. You must be confident, proactive and highly motivated, with the ability to make informed decisions, resolve scheduling issues quickly and take ownership of your workload. You should have a strong understanding of the importance of efficient scheduling within a flooring operation and be able to anticipate problems before they impact site programs or customer commitments. Key Duties and Responsibilities Oversee, control, and collate weekly flooring requirements from site managers, sales personnel, and senior contracts managers. Create and maintain efficient daily schedules for multiple flooring fitting teams across the North of England. Allocate flooring works based on location, travel efficiency, fitter availability, individual capabilities, job type, and specific site requirements. Plan fitter workloads to maximize productivity and minimize unnecessary travel and downtime. Review and optimize flooring schedules throughout the day in response to changing priorities and site requirements. Manage and action daily instructions from developments, including changes, cancellations, additional work, variations, and last-minute requirements. Monitor site programs and ensure flooring work are scheduled in line with agreed completion dates and contractual requirements. Manage and monitor reported flooring defects, ensuring they are scheduled and completed within agreed timescales and SLAs. Coordinate customer care and remedial flooring work where required. Proactively identify potential scheduling issues, resource shortages and program risks, implementing solutions before they impact sites or customers. Maintain clear and accurate scheduling records and ensure all relevant job information is communicated to flooring fitters and operational teams. Provide flooring fitters with clear daily schedules, including job details, site requirements, flooring specifications, access arrangements and any other relevant information. Manage multiple communication channels, including telephone calls, email, WhatsApp and text messaging. Act as a senior point of contact for flooring scheduling queries from colleagues, fitters, customers, site teams and contracts managers. Liaise closely with the Flooring Management team regarding resource requirements, program changes and operational priorities. Monitor fitter workloads and availability, identifying gaps or capacity issues and escalating these where necessary. Provide guidance, support, and day-to-day assistance to other members of the scheduling team. Assist with training and mentoring new and existing scheduling team members where required. Develop strong working relationships with flooring fitters, clients, site managers, suppliers, contractors and internal departments. Assist with improving flooring scheduling procedures, systems and processes to increase efficiency, productivity and customer service. Ensure all flooring scheduling information is accurate, up to date and communicated in a timely manner. Ensure urgent and priority flooring works are appropriately managed and communicated. Any other duties relevant to the role. Person Specification Essential Previous experience in a fast-paced scheduling, coordination, or administration environment. Proven experience managing multiple workloads, priorities and deadlines simultaneously. Strong administrative and organizational skills. Experience scheduling field-based teams, engineers, contractors, fitters or similar. Excellent computer skills, including strong working knowledge of Microsoft Excel and MS Office. Excellent written and verbal communication skills. Outstanding attention to detail and accuracy. Ability to confidently make decisions and resolve problems independently. Strong geographical knowledge and confident use of Google Maps and route-planning tools. Ability to remain calm and professional when working under pressure. Highly organized, proactive and self-motivated. Ability to work independently while also being an effective and supportive team player. Strong customer service skills and professional telephone manners. Ability to manage confidential and commercially sensitive information appropriately. Strong ability to prioritize and manage changing workloads. Able to commute to Prudhoe, Northumberland, daily. Desirable Previous experience within the New Build Housing sector. Previous experience scheduling flooring fitters or other construction-based field teams. Experience within the flooring, construction, fit-out or building industry. Experience working to contractual SLAs and managing defects or remedial works. Experience using scheduling, job management or CRM systems. Knowledge of flooring products, fitting processes and typical site requirements. What We Are Looking For We are looking for an experienced scheduler who naturally takes ownership and enjoys being at the centre of a busy flooring operation. The successful candidate will be highly organized, commercially aware, and able to think ahead. You will need to anticipate potential problems, understand the impact of scheduling decisions, and take action before issues affect site programs, fitters, or customers. You will be confident managing competing demands and changing priorities while maintaining accuracy and attention to detail. You will also have the confidence to communicate effectively with flooring fitters, site managers, contracts managers and senior management. As this is a senior position, we are looking for someone who can lead by example, support colleagues, and contribute ideas to improve the efficiency and effectiveness of the flooring scheduling function. You will need to be a strong problem solver with a practical approach, able to make decisions quickly and confidently in a busy environment. If you are highly organized, proactive, solutions-focused and enjoy working in a fast-paced flooring and construction environment where no two days are the same, this could be an excellent opportunity to develop your career within a growing business. On Offer Competitive basic salary dependent on experience. Quarterly bonus scheme. 28 days annual holiday entitlement. Additional day off for your birthday. Pension scheme. Staff purchase scheme. Friends and Family purchase scheme. Opportunity to progress within a growing and expanding business. Senior role with increased responsibility and the opportunity to influence and improve flooring scheduling operations.

To ensure work is allocated, completed and shut down in a timely manner to meet the client and family s requirements. Key Accountabilities Managing workflow and sequencing of property maintenance orders. Scheduling operative s diaries. Liaising with and managing sub-contractors. Ensuring that the client database is up-to-date with correct information Process documents ensuring all correspondence is dealt with accurately, efficiently and in a timely manner Ability to work dynamically in a fast-paced environment Assist colleagues and management with additional tasks as and when required Knowledge & Experience Experience working within a customer helpdesk environment would be an advantage Previous experience in a scheduling role. Experience in delivering client focused solutions Experience of working with MS office would be advantageous Desirable skills: Effective communication both verbal and written with a professional approach High attention to detail Understanding the importance of excellent customer service A Team Player who can work well as part of a team If you are a strong Administrator with great Customer Service Skills then please apply now with your CV.

Repairs Planner Location: Loughton, IG10 Contract: Temp to Perm Working Hours: Monday to Friday, 8:00am 5:00pm We are currently recruiting for an organised and customer-focused Repairs Planner to join a busy and supportive team. This is a fast-paced role where you will be responsible for coordinating repairs, managing appointments and ensuring works are planned effectively and completed within agreed deadlines and timescales. The Role As a Repairs Planner, you will work closely with residents, clients, operatives and internal teams to ensure the smooth coordination of repair works. You will be responsible for keeping all parties informed throughout the process while maintaining accurate records and delivering excellent customer service. Key Responsibilities Prepare, review and monitor appointments, visits and job completions. Coordinate repair works and ensure deadlines and timescales are met. Take responsibility for planning, administration and customer liaison for assigned projects. Liaise with residents, clients, operatives and internal teams. Provide regular updates via telephone and email. Log new repair jobs accurately onto internal systems. Arrange Validation Surveys and Post-Inspection Surveys with residents. Respond to client queries regarding property access. Generate and issue correspondence to residents throughout the job process. Monitor shared inboxes and respond to queries within agreed service levels. Attend client meetings when required. Maintain accurate records and provide administrative support to the wider team. About You To be successful in this role, you will ideally have: Previous experience as a Repairs Planner, Planner, Scheduler, Administrator or within a similar coordination role. Experience working within a fast-paced environment. Previous customer-facing experience. Excellent communication and customer service skills. Strong organisational skills and excellent attention to detail. The ability to manage a busy workload and prioritise tasks effectively. Good IT skills, including Microsoft Outlook, Excel and Word. Experience using a planning or scheduling system. Experience using Total Mobile or a similar system would be advantageous. This is an excellent temp-to-perm opportunity for an experienced and organised individual looking to join a busy and fast-paced team.

Repairs Planner - Temp to Perm Location: Southgate Rate: Up to £19 per hour Contract: Temporary to Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Repairs Planner to join their team in Southgate . This is a fantastic opportunity for an experienced Planner looking for a temp-to-perm position , working within a busy repairs and maintenance environment and coordinating operatives, appointments and works to ensure repairs are completed efficiently and within agreed timescales. Key Responsibilities Schedule and manage daily diaries for engineers and operatives. Book and coordinate appointments with residents. Allocate repairs and maintenance jobs to the relevant operatives. Liaise with residents regarding appointments, access and repair requirements. Liaise with operatives, subcontractors, supervisors and the wider repairs team. Monitor outstanding repairs and ensure jobs are progressed within agreed timescales. Reschedule appointments where required and communicate changes to residents. Update repairs systems with accurate job, appointment and resident information. Deal with queries and issues relating to repairs and appointments. Monitor workloads and ensure targets and KPIs are achieved. Escalate any issues that may affect the delivery of works. Skills & Experience Previous experience as a Repairs Planner, Repairs Scheduler, Works Planner, Maintenance Planner , or similar. Experience within social housing, property services, repairs and maintenance is highly desirable. Experience scheduling engineers or operatives and managing daily workloads. Excellent communication and customer service skills. Confident liaising with residents, operatives, subcontractors and management. Strong organisational skills with the ability to manage multiple priorities. Good IT and administration skills. Experience using repairs or maintenance systems would be advantageous. Ability to work well under pressure in a busy environment. If you are an experienced Repairs Planner looking for a temp-to-perm opportunity in Southgate , please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Example are looking to recruit a highly organised and customer-focused Scheduler to join a well established property maintenance company Responsibilities Provide excellent customer service to residents, handling enquiries, bookings and appointment changes. Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity. Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time). Work closely with supervisors and operatives to coordinate daily workloads and optimise routes. Manage emergency and priority works appropriately, escalating to out-of-hours services only when required. Monitor work in progress, ensuring jobs are progressed and closed within target timescales. Ensure operatives are correctly using and updating PDAs and digital systems. Act as the key communication link between residents, operatives and client teams. Maintain accurate records, notes and job updates across all systems. Support the wider scheduling team, providing cover during absences where required. About You IT literate, with confidence using scheduling and job management systems. Excellent telephone manner and communication skills. Strong attention to detail and ability to prioritise workload. Ability to work to tight deadlines in a busy environment. Experience in scheduling, planning, administration or high-volume customer service/call handling. Experience within social housing, repairs or maintenance environments. Knowledge of repairs and maintenance terminology and KPIs. Experience using systems such as ROCC, Opti-time or DRS. Simply apply to be considered for the role.

Repairs Administrator (Voids & Disrepair) Location: Ongar Salary: Up to £35,000 Job Type: Permanent Full Time At Fortus Recruitment, we specialise in connecting experienced professionals with leading contractors across the Social Housing and Property Services sector. We're currently recruiting for a Repairs Administrator to join a well-established contractor based in Ongar. This is a fantastic opportunity for an organised and proactive administrator with experience in social housing, voids, and disrepair works to join a busy, supportive team. The Role: As a Repairs Administrator, you'll play a key role in supporting the operational team, ensuring repairs are managed efficiently from instruction through to completion. Your responsibilities will include: Scheduling and coordinating repairs, voids and disrepair works. Liaising with tenants to arrange appointments and provide updates on outstanding works. Managing operatives' diaries and ensuring workloads are effectively planned. Preparing and processing variations for approval. Working with SOR (Schedule of Rates) codes to accurately raise and manage works orders. Supporting Contract Managers and Supervisors with day-to-day administration. Maintaining accurate records and ensuring all systems are kept up to date. Delivering excellent customer service while ensuring contractual KPIs are met. What We're Looking For: Previous experience within a Repairs Administrator, Planner, or Scheduler role in the Social Housing sector. Knowledge and understanding of SOR (Schedule of Rates) codes. Experience working on voids and disrepair contracts. Confident communicating with tenants, operatives and internal stakeholders. Strong organisational skills with the ability to prioritise a busy workload. Good IT skills and experience using repairs management systems. What's on Offer: Permanent, full-time position. Salary up to £35,000. Stable, long-term opportunity with a reputable contractor. Supportive working environment. Opportunities for career development and progression. If you're an experienced Repairs Administrator looking for your next opportunity in the Ongar area, we'd love to hear from you. Apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. INDTJ

Mobile Water Treatment Engineer South London - Down to Kent, covering places such as Bromley, Sidcup, Bexley & Orpington . 30,000 + Van and Fuel Card Brief Mobile Water Treatment Engineer needed for a large well known facilities Management organisation based on a mobile basis covering South London and Kent who are looking to employ an experienced and well-rounded Mobile Water Treatment Engineer that takes pride in their work. The successful candidate must have relevant qualifications and/or experience along with water Sampling experience including understanding of different sample suites and bottle types. Along also with experience in cleaning & Disinfection (Disinfection of Hot and Cold Water Systems (WH005) and Inspection, Cleaning & Disinfection of Evaporative Cooling Systems - W258 trained preferable Benefits Salary: 28,000 - 30,000 per annum Company Van and Fuel Card 24 day's holidays Pension Plan Career Progression What the role entails: Some of the main duties of the Mobile Water Treatment Engineer will include: Representing the organisation as a Water Compliance as a Tier 1 Water Treatment Technician to execute the self-delivery of all Water hygiene/treatment services Interpersonal skills will be key to gaining the trust and confidence of all Clients, effectively working with the Technical team supported by Schedulers and Contract Administrators to efficiently deliver Water Hygiene/Treatment Planned and remedial works utilising system tools Tasks will include but not limited to; Temperature Monitoring, Showerhead Descales, Cold Water Storage Tank Inspections & Cleans, Cooling Tower Clean & Disinfections, TMV Servicing, Water Sampling Ensure all site L8 logbooks where acting as the Primary Technician are in date and accurate Complete work reports either via a day works sheet or Planon in a timely manner Carryout remedial works in response to quoted works Carry out PPM service visits using appropriate tools and systems What experience you need to be the successful Mobile Water Treatment Engineer: Relevant qualifications and/or experience dependant on role Legionella Awareness Training including knowledge of Regulations/Byelaws, L8 ACOP, HSG274 and any other relevant guidance Knowledge of Water Hygiene service delivery requirements based on Table 2.1 HSG274 Part 2 Water Sampling experience including understanding of different sample suites and bottle types Clean & Disinfection experience (Disinfection of Hot and Cold Water Systems (WH005) and Inspection, Cleaning & Disinfection of Evaporative Cooling Systems - W258 trained preferable) Valid driving licence This really is a fantastic opportunity for a Mobile Water Treatment Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Repairs Scheduler / Planner (Damp, Mould & Disrepair) Location: Eastleigh Position: Temp, Full-Time Salary: 14.71 per hour PAYE Are you an organized, customer-focused Scheduler or Repairs Coordinator looking for a rewarding role in property maintenance? We are recruiting a Repairs Scheduler / Coordinator to proactively manage administration and diary scheduling for our dedicated Damp, Mould & Disrepair Team . In this role, you will play a critical part in coordinating field Operatives and Surveyors, managing compliance documentation, and delivering an exceptional service to residents. What You'll Be Doing: Diary & Work Scheduling: Take ownership of Operative and Surveyor diaries to ensure works are completed in line with strict KPIs and SLAs. Interrogate WIP data and dashboards to prioritize urgent jobs. Customer Liaison: Engage directly with residents to schedule appointments, keep them updated, and maintain outstanding customer service-especially on sensitive disrepair or legal cases. Internal Collaboration: Work closely with Senior Managers, Surveyors, Operatives, and Sub-Contractors to ensure smooth daily service delivery. Compliance & Documentation: Coordinate Gas, Electrical, EPC, and Asbestos survey documents, ensuring all certifications are up to date and filed correctly in the Document Management System (DMS). Finance & Reporting: Raise Purchase Orders (POs) and follow purchase ledger processes in line with financial guidelines. Analyze data to provide trend reports and recommendations to the Assurance team. Ad-hoc Administration: Raise additional jobs alongside Surveyors and handle core administrative tasks as required by management. What We Are Looking For: Proven Experience: Background in work scheduling, diary coordination, or repairs planning within social housing, property maintenance, or facilities management. Key Skills: Excellent customer service, communication, and organizational skills with a strong eye for detail. Systems Savvy: High proficiency in Microsoft Office programmes and experience using in-house scheduling databases or housing management systems. Work Ethic: A proactive team player who thrives under pressure, manages competing priorities, and aligns with core company values and behaviors. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Senior Supervisor/Voids Manager Winchester 52,000 Tier 1 Maintenance Contractor Looking for an experienced and driven Senior Supervisor/Voids Manager to lead a South Responsive Maintenance contract based out of Winchester. This is a high-profile role with full responsibility for delivering a safe, compliant, and profitable responsive repairs service, covering DTD, Voids, Planned and Disrepair works. Key Responsibilities Operate and lead the contract to meet performance, delivery, quality, and margin targets Manage all aspects of service delivery, ensuring works are completed on time, to cost, and to quality Own the financial performance of the contract - turnover, margin & profitability Lead, motivate and continuously develop a high performing, multi-disciplinary team Ensure full compliance with Health & Safety, SHEQ, and contractual obligations Drive customer satisfaction and manage complaints swiftly and effectively Deliver KPI performance and produce clear weekly and monthly performance reports Build strong collaborative relationships with clients, commercial teams, and internal stakeholders Identify and support opportunities for contract growth and new business Lead inductions, 1?2?1s, PDRs, toolbox talks and team briefing People Responsibility Leadership of: Supervisors Multi Skilled Engineers Supply Chain Partners Schedulers / Planners Administrators Knowledge & Experience Strong understanding of housing maintenance & social housing Proven commercial and financial acumen Experience managing responsive maintenance contracts Knowledge of KPI management and SOR codes Experience mobilising and managing contracts Qualifications HNC (or equivalent) in Construction or related discipline Minimum 3 years' experience leading a successful unit/contract SMSTS or IOSH qualification Senior Supervisor/Voids Manager Winchester 52,000 Tier 1 Maintenance Contractor

Multi Skilled Tradesperson x 2 & Multi Skilled Tradesperson (Damp & Mould) x 1 Bromsgrove, Worcestershire 37,960.52 per annum + Company Van, Uniform and Tool Allowance Full Time, Permanent Closing Date: Wednesday 9th September 5pm Interview Date: Tuesday 29th or Wednesday 30th September 2026 The role We are looking for two Multi Skilled Tradespersons and one Multi Skilled Tradesperson (Damp & Mould) to join our Repairs Team and deliver an excellent repairs service to both internal and external customers. If you're a skilled tradesperson with a passion for improving homes and helping customers live safely and comfortably, this could be the perfect role for you. About the roles In these roles, you will take a flexible approach to meet customer needs, ensuring clear and effective communication at all times to provide an excellent service experience. You will take full responsibility for diagnosing and completing repairs to the highest standard, aiming to resolve issues on the first visit wherever possible. Working closely with schedulers, you will ensure all actions are communicated and completed efficiently, while focusing on delivering sustainable repairs that prevent repeat issues. You will also carry out void works to the required standards, ensuring properties are ready for occupation. The Multi Skilled Tradesperson (Damp & Mould) role will have a particular focus on identifying, treating and preventing damp and mould within customers' homes. Working as part of our customer-focused repairs service, you will help ensure compliance with Awaab's Law and other regulatory requirements, carrying out damp and mould treatments and associated repairs whilst supporting customers throughout the process. About you You will have proven experience and skills of working as a multi-skilled tradesperson across multiple trade areas, along with demonstrable experience in a base trade of Plumbing or Carpentry. You will need to have a working knowledge of health and safety and the ability to use, or learn, mobile software. An NVQ Level 2 in Plumbing or Carpentry, or equivalent qualification, would be desirable. Applicants must hold a current valid driving licence. Please note that you will be required to provide your own tools. This post requires that the job holder is subject to a Basic DBS check. What we can offer in return Company van + uniform Tool allowance 32 days annual leave plus bank holidays Holiday purchase scheme, buy up to an additional 5 days holiday per year Holiday buy back scheme, bdht will buy up to 10 days holiday back from staff Team budget every year to enjoy an afternoon out as a team Electric vehicle leasing scheme through Octopus Energy Pension scheme, defined contributions pension administered by the Social Housing Pension Scheme (SHPS) Life insurance available to members of the pension scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme, Healthshield Retail discounts scheme Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this) Reimbursement for professional subscription fees Corporate Sponsorship opportunities Reimbursement for HRT pre-paid certificates Reimbursement for annual flu jab Free parking and refreshments Monthly staff compliments raffle Wellbeing calendar of events throughout the year Why join us? At bdht, we're committed to building vibrant communities together. Every day, our Repairs Team makes a genuine difference to customers by helping them maintain safe, comfortable and secure homes. Whether you're joining us as a Multi Skilled Tradesperson or bringing specialist damp and mould expertise, you'll be part of a supportive team that takes pride in delivering a high-quality service to our customers. bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.