Housing Assistant

Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in London.

What the Job Will be doing

• Acting as the first point of contact for residents, responding to housing enquiries via telephone, email and face-to-face.
• Supporting Housing Officers and Housing Managers with the day-to-day management of tenancies and properties.
• Maintaining accurate tenancy, resident and property records on housing management systems.
• Processing tenancy changes including assignments, successions, mutual exchanges and changes in household circumstances.
• Supporting tenancy sign-ups, welcome visits and preparing tenancy documentation.
• Raising repairs, monitoring outstanding works and liaising with contractors, residents and internal teams.
• Assisting residents with enquiries relating to rent, repairs, anti-social behaviour, estate services and tenancy management.
• Supporting rent account enquiries and referring residents to specialist support services where appropriate.
• Preparing letters, notices, reports and other housing management correspondence.
• Arranging appointments, property inspections, meetings and home visits for the housing team.
• Supporting the management of complaints and ensuring residents receive timely updates.
• Monitoring shared inboxes and ensuring enquiries are allocated and progressed within service standards.
• Working with colleagues and partner agencies to support vulnerable residents and promote tenancy sustainment.
• Providing general administrative support to ensure an efficient and customer-focused housing service.

What You Will Need

• Previous experience working in Housing, Property Management, Customer Services or a similar resident-facing role.
• Good understanding of social housing and tenancy management services.
• Excellent customer service and communication skills.
• Experience dealing with sensitive, complex or challenging enquiries.
• Strong organisational skills with the ability to manage competing priorities.
• Good written communication skills and attention to detail.
• Experience using housing management systems and Microsoft Office.
• Ability to work collaboratively with colleagues, contractors and external agencies.
• A proactive, organised and solution-focused approach.
• Understanding of safeguarding, equality, confidentiality and data protection.
• Experience working for a Housing Association, Local Authority or Housing Company.
• Knowledge of tenancy management, rent accounts, repairs and anti-social behaviour processes.