Marks Consulting Partners Limited

Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis. What you'll be doing: Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with learning outcomes identified Examining all evidence related to complaints, including information held on the CRM system, and interviewing colleagues as appropriate What you'll need: Experience of complaint investigation, handling and resolution Understanding of the importance of social housing and a commitment to delivering a high quality service A collaborative approach to working within a team and wider community A positive, customer-focused mindset If you would like further details about this position, please contact Sadie Haralambous at Marks Consulting Partners. If this role isn't quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, housing services, regeneration and development, and HR staff to the public sector, including housing associations, local authorities, and related private sector organisations. We do not advertise all of our vacancies, so please give us a call and register with us to be notified of all suitable roles.

Marks Consulting Partners are currently recruiting for a Property Inspector to work with one of our housing association clients in Maidstone. What you will be doing: Inspecting properties, diagnosing defects and managing cases including damp and mould, pest infestation and disrepair through to successful completion Specifying and managing works in line with policy, procedures and probity requirements, including use of the NHF Schedule of Rates Timely specifying and instructing works in line with the timescales set out in Awaab's Law and the disrepair protocol Undertaking cost benefit analysis on potential works and stock condition, working closely with Asset Management teams Updating internal computer systems and the case management system with findings and actions from inspections Deploying IoT sensors into customers' homes and explaining findings to them, both pre works and post works Carrying out post inspections to completed proofing works and reviewing variations to ensure value for money Liaising with relevant teams and external contractors to ensure works are completed on time, cost effectively and to customers' satisfaction What you will need: A surveying qualification, or a minimum of 5 years' surveying experience in a similar role Clear understanding of Awaab's Law and HHSRS Strong diagnosis skills and the ability to manage multiple property issues as a single case through to resolution Confidence making decisions on scope of works and specifying delivery timescales Excellent customer service skills, with the ability to manage client and customer expectations Excellent attention to detail, comfortable working under pressure and managing conflicting priorities Proficient in Microsoft Office; DBS check required A construction related qualification (HNC or above), working towards RICS or CIOB chartership, and a valid UK driving licence are desirable If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.

Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in London. What the Job Will be doing Acting as the first point of contact for residents, responding to housing enquiries via telephone, email and face-to-face. Supporting Housing Officers and Housing Managers with the day-to-day management of tenancies and properties. Maintaining accurate tenancy, resident and property records on housing management systems. Processing tenancy changes including assignments, successions, mutual exchanges and changes in household circumstances. Supporting tenancy sign-ups, welcome visits and preparing tenancy documentation. Raising repairs, monitoring outstanding works and liaising with contractors, residents and internal teams. Assisting residents with enquiries relating to rent, repairs, anti-social behaviour, estate services and tenancy management. Supporting rent account enquiries and referring residents to specialist support services where appropriate. Preparing letters, notices, reports and other housing management correspondence. Arranging appointments, property inspections, meetings and home visits for the housing team. Supporting the management of complaints and ensuring residents receive timely updates. Monitoring shared inboxes and ensuring enquiries are allocated and progressed within service standards. Working with colleagues and partner agencies to support vulnerable residents and promote tenancy sustainment. Providing general administrative support to ensure an efficient and customer-focused housing service. What You Will Need Previous experience working in Housing, Property Management, Customer Services or a similar resident-facing role. Good understanding of social housing and tenancy management services. Excellent customer service and communication skills. Experience dealing with sensitive, complex or challenging enquiries. Strong organisational skills with the ability to manage competing priorities. Good written communication skills and attention to detail. Experience using housing management systems and Microsoft Office. Ability to work collaboratively with colleagues, contractors and external agencies. A proactive, organised and solution-focused approach. Understanding of safeguarding, equality, confidentiality and data protection. Experience working for a Housing Association, Local Authority or Housing Company. Knowledge of tenancy management, rent accounts, repairs and anti-social behaviour processes.

Marks Consulting Partners are currently recruiting for an Interim Service Director: Economy, Property & Regeneration to work with one of our Local Authority clients in Newcastle. This is a temporary position paying 800 per day. What you will be doing: Providing strategic leadership across economic development, regeneration, property and strategic asset management. Leading and maintaining momentum across a portfolio of major regeneration and investment programmes. Strengthening the organisation's approach to property and strategic asset management, including supporting the development of its Strategic Asset Management Plan. Driving economic growth, inward investment and business development, working closely with key regional and external partners. Providing senior leadership during a period of transition, working closely with Members, senior officers and key stakeholders. What you will need: Significant senior leadership experience within regeneration, economic development, property or strategic asset management. Strong experience operating within a Local Authority or comparable public sector environment. A track record of leading complex regeneration, property and/or major capital programmes. Strong commercial awareness with experience of budgets, investment, funding and programme delivery. Excellent stakeholder management skills, with the ability to operate confidently with Members, senior leaders, developers, businesses and external partners. A relevant professional qualification and the ability to operate strategically at Head of Service/Director level. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in the recruitment of professionals across Property Services, Housing Services, General Practice, Town Planning, Regeneration & Development, and Building Consultancy, working with housing associations, local authorities, and related public sector organisations.

Marks Consulting Partners are currently looking for a Tenancy Sustainment Officer to work with one of our Housing Association clients in London. What the Job Will be doing Managing a caseload of vulnerable residents, providing intensive tenancy sustainment support to prevent tenancy failure. Completing holistic needs assessments, home visits, risk assessments and personalised support plans. Providing specialist advice on Universal Credit, Housing Benefit, Discretionary Housing Payments, Household Support Fund and other welfare benefits. Supporting residents with benefit applications, appeals, mandatory reconsiderations and income maximisation. Working proactively with residents experiencing financial hardship, helping them access grants, charitable funding and debt advice. Identifying safeguarding concerns and making referrals to Social Care and specialist support agencies where appropriate. Working closely with Housing Officers, Income Officers and external organisations to deliver joined-up support. Supporting residents to develop independent living skills and improve long-term tenancy sustainability. Chairing multi-agency meetings and coordinating support plans for complex cases. Maintaining accurate case records, support plans and performance information using housing management systems. Promoting employment, training and financial inclusion opportunities to residents. Supporting service improvements and contributing towards resident satisfaction and tenancy sustainment targets. Responding to complaints and delivering a high-quality, resident-focused service. What You Will Need Experience working as a Tenancy Sustainment Officer, Welfare Benefits Adviser, Income Maximisation Officer or in a similar resident support role. Strong knowledge of Universal Credit, Housing Benefit, welfare reform and income maximisation. Experience supporting vulnerable residents with complex housing, financial or welfare needs. Experience carrying out home visits, needs assessments and developing support plans. Good understanding of safeguarding, tenancy sustainment and homelessness prevention. Experience working collaboratively with local authorities, health services and external support agencies. Strong communication and relationship-building skills with the ability to engage residents from diverse backgrounds. Experience managing a busy caseload and maintaining detailed case records.