Job Description
Project Manager - West London: High-End Events & Commercial Space
JLL is seeking an experienced Project Manager to join our Central London team, delivering operational excellence across prestigious events venues and premium commercial environments.
Key Operational Requirements
Premium Environment Delivery:
Execute projects in occupied high-end venues, flagship corporate headquarters, and premium commercial spaces
Maintain seamless operations where downtime isn't an option
Exercise discretion and professionalism expected in sophisticated commercial and events environments
Minimize disruption to live operations while delivering technical excellence
Project Management:
Deliver multiple small works, fit-out, and M&E projects autonomously
Manage complete project lifecycles from specification through closeout
Balance competing stakeholder demands in pressured, time-sensitive environments
Solve issues rapidly with minimal client impact
Contractor & Team Leadership:
Manage contractor performance to JLL's exacting standards
Lead diverse teams across varied project types
Provide technical guidance on M&E and fabric disciplines
Conduct quality audits on subcontractors
Implement HR procedures and performance management
Core Accountabilities
Health, Safety & Compliance:
Ensure H&S legislation compliance including CDM regulations
Maintain risk assessments and method statements
Uphold JLL's zero-harm culture and client duty of care
Manage contractor safety performance in live environments
Financial Management:
Budget control and project costing
P&L responsibility contributing to portfolio profitability
WIP tracking and debt management
Monitor project costs against forecasts
Client & Stakeholder Management:
Proactive client liaison reinforcing JLL's value proposition
Manage expectations in high-profile commercial and events spaces
Deliver client satisfaction that supports retention and reputation
Report on project progression with transparency
Operational Excellence:
Plan and develop project specifications
Monitor progress and set realistic end dates
Conduct workload review and resource planning
Perform quality audits maintaining JLL standards
Manage project reporting aligned to JLL's operational frameworks
Business Development:
Pipeline development to increase annual turnover
Identify additional service opportunities within existing client relationships
Contribute to JLL's portfolio growth strategy
Deepen client relationships through proactive value delivery
Essential Qualifications & Experience
Health & Safety Certifications:
IOSH or higher (mandatory)
SMSTS (mandatory)
CSCS Gold Card (preferred)
Technical Competencies:
Competent working knowledge of M&E systems
Understanding of building fabric disciplines
Ability to oversee complex, integrated building systems typical of premium commercial venues
Professional Experience:
Industry-relevant qualifications and proven track record
Operational experience leading diverse teams
Performance management to KPIs using operational MI systems
Experience in live operational environments (events venues, premium office space advantageous)
Background in small works, fit-out, and M&E project delivery
Administrative & Systems:
Computer literate: Word, Excel, Outlook
Strong organizational and administration skills
Ability to manage multiple reporting requirements
Data-driven approach to performance tracking
Ideal Candidate Profile
Experience Background:
5-10 years' field experience in facilities or construction management
Progression from technical/supervisory roles into project management
Track record in high-end commercial, corporate, or events environments
Experience executing work with minimal disruption to premium operations
Key Attributes:
Autonomous delivery capability in pressured environments
Client-facing professionalism representing JLL's brand
Discretion in high-profile commercial settings
Ability to balance technical delivery with relationship management
Understanding of sophisticated client expectations
Distinguishing Factors:
Experience in live events venues or occupied premium office environments
Proven ability to manage multiple stakeholder demands simultaneously
Track record of maintaining operations while executing technical work
Reputation for delivering projects that enhance rather than interrupt client operations
JLL Value Alignment
Directly supports JLL's mission to shape the future of real estate for a better world
Ensures premium commercial and events spaces operate seamlessly, safely, and efficiently
Contributes to JLL's reputation as partner of choice for sophisticated commercial clients
Delivers operational excellence combined with strategic real estate insight
Reinforces JLL's commitment to client service excellence in Central London's competitive market
