Customer Support Executive

Your new company

An exciting opportunity has arisen to join a growing renewable energy organisation that manages a large portfolio of solar PV installations across the UK. Operating within a fast-paced and customer-focused environment, the business is committed to delivering outstanding service while supporting the transition to sustainable energy solutions.

As the company continues to expand, they are looking for a proactive and detail-oriented Customer Support Executive to become a key member of their close-knit operations team.

Your new role

As a Customer Support Executive, you'll play a pivotal role in ensuring customers receive a professional and efficient service throughout their journey. This is a varied position that combines customer service, administration, CRM management and coordination responsibilities.

Your duties will include:

• Handling customer enquiries and complaints via telephone, email and written correspondence.
• Managing customer cases and ensuring timely resolutions.
• Reviewing technician reports, updating CRM records and progressing actions accordingly.
• Maintaining accurate company data and ensuring records remain up to date.
• Working closely with colleagues, subcontractors and third-party suppliers to support operational processes.
• Assisting with scheduling and coordinating technician diaries.
• Responding to general support enquiries and delivering an excellent customer experience.

This role will suit someone who enjoys speaking with customers, takes ownership of their workload and can confidently manage multiple tasks without the need for close supervision.

What you'll need to succeed

To be successful in this role, you'll ideally have:

• A minimum of three years' administrative experience.
• Previous experience within a customer service, customer support or service coordination role.
• Excellent verbal and written communication skills.
• A confident and professional telephone manner.
• Strong organisational skills and the ability to prioritise effectively.
• Excellent attention to detail and a commitment to data accuracy.
• Strong Excel skills and experience using CRM systems.
• The ability to work independently as well as collaboratively within a team environment.

Experience handling customer complaints, using Salesforce or working within the renewable energy sector would be advantageous but is not essential.

What you'll get in return

• Competitive salary.
• Annual performance-related bonus scheme.
• Company pension.
• Private healthcare following successful completion of probation.
• Hybrid working arrangement, with increased flexibility available after probation.
• The opportunity to join a growing organisation operating within the thriving renewable energy sector.

What you need to do now

If you're a proactive Customer Support Executive, Customer Service Coordinator, Service Coordinator, Customer Care Advisor or Customer Support Administrator looking for your next opportunity, we'd love to hear from you.

Apply today with your up-to-date CV to be considered for this exciting Customer Support Executive position within the renewable energy sector.

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