Job Description
Housing Officer Homeownership
Location: Bedfordshire / Oxfordshire / Cambridgeshire Corridor
Contract: Full Time Permanent
Salary: up to 35,500 including car allowance
Are you passionate about delivering outstanding customer service and making a positive difference in people's lives? We are looking for a proactive and customer-focused Housing Officer Homeownership to provide high-quality housing management services to leasehold, freehold and shared ownership customers. You will act as a trusted point of contact, ensuring customers receive responsive, professional and compliant support throughout their homeownership journey.
What You'll Be Doing
Manage a portfolio of homeownership cases and act as the primary contact for customers.
Provide advice and support on leasehold, freehold and shared ownership matters.
Maximise income collection through effective management of service charge, ground rent and shared ownership arrears.
Respond to customer enquiries and complaints in a timely, professional and fair manner.
Work collaboratively with internal teams including estates, planned works, service charges, sales and customer services.
Identify vulnerable customers and make referrals to specialist support services where appropriate.
Support legal action, mediation, court and tribunal processes when required.
Carry out estate visits and support customer engagement activities.
Recognise safeguarding and domestic abuse concerns and ensure appropriate action is taken.
Contribute to projects and continuous service improvement initiatives.
You will be a confident and empathetic housing professional who is able to balance excellent customer service with effective tenancy and leasehold management.
Experience within housing management, leasehold management, tenancy management or neighbourhood services.
Proven debt management and arrears recovery experience.
Knowledge of leasehold services and homeownership products.
Excellent communication, negotiation and influencing sk
