Customer Care Officer 31,841 plus 2000 car allowance Based from our offices in Bedford, you'll combine office and being out on-site flexibility in line with our hybrid approach. There will be frequent travel required across our geography with this role to visit development sites and customers and therefore access to a car is essential. We have an exciting opportunity to join our Aftercare Team as a Customer Care Officer. In this customer-facing role, you'll be the first point of contact for new homeowners, supporting them as they move into their new homes and throughout the warranty period. You'll ensure customers receive high-quality, responsive service and the information they need to settle in confidently and comfortably. You'll manage aftercare services, investigate and resolve defects and complaints, and deliver a high-quality customer experience from handover through to the end of the warranty period. You'll also help customers understand how to operate and maintain their homes safely and efficiently, including providing home demonstrations and carrying out sales completions for shared ownership homes. Key Responsibilities Act as the main contact for new homeowners, providing guidance and support. Investigate and resolve customer complaints and defects, including on-site inspections. Coordinate and deliver home demonstrations and familiarisation events. Complete sales completions for shared ownership homes. Liaise with contractors and internal teams to ensure timely and effective resolution of issues. Maintain accurate records using CRM systems and contribute to performance reporting. Support customers with warranty claims and ensure clear communication throughout the process. Assist with diagnosis of defects and help improve aftercare services by sharing customer experiences. What We're Looking For Extensive experience in a customer-focused environment, ideally within housing, construction, or property development. Strong knowledge and understanding of the development process and/or construction. Experience with face-to-face customer contact. Excellent communication and interpersonal abilities, with confidence in face-to-face customer interactions. Proficient in Microsoft packages and CRM platforms. Skilled in processing, interpreting, and presenting data accurately and with attention to detail. Ability to work independently and collaboratively across teams. Knowledge of construction defects and remediation, and experience handling complaints is advantageous. Desirable Experience Experience with post-completion customer care in residential developments. Knowledge of NHBC or similar warranty schemes. Experience managing customer complaints. Experience using databases and CRM systems. Why Join Us? At bpha, we're committed to delivering exceptional service and building thriving communities. You'll be part of a supportive team that values empathy, responsibility, collaboration, and ambition. We also promote a data-driven culture to help improve outcomes for our customers and colleagues. Ready to make a difference? Apply now and help us deliver outstanding customer care to our new homeowners. bpha reserves the right to close this role for applications prior to the advertised end date in the event that a suitable candidate is identified. Early applications are encouraged to avoid disappointment.
08/04/2026
Full time
Customer Care Officer 31,841 plus 2000 car allowance Based from our offices in Bedford, you'll combine office and being out on-site flexibility in line with our hybrid approach. There will be frequent travel required across our geography with this role to visit development sites and customers and therefore access to a car is essential. We have an exciting opportunity to join our Aftercare Team as a Customer Care Officer. In this customer-facing role, you'll be the first point of contact for new homeowners, supporting them as they move into their new homes and throughout the warranty period. You'll ensure customers receive high-quality, responsive service and the information they need to settle in confidently and comfortably. You'll manage aftercare services, investigate and resolve defects and complaints, and deliver a high-quality customer experience from handover through to the end of the warranty period. You'll also help customers understand how to operate and maintain their homes safely and efficiently, including providing home demonstrations and carrying out sales completions for shared ownership homes. Key Responsibilities Act as the main contact for new homeowners, providing guidance and support. Investigate and resolve customer complaints and defects, including on-site inspections. Coordinate and deliver home demonstrations and familiarisation events. Complete sales completions for shared ownership homes. Liaise with contractors and internal teams to ensure timely and effective resolution of issues. Maintain accurate records using CRM systems and contribute to performance reporting. Support customers with warranty claims and ensure clear communication throughout the process. Assist with diagnosis of defects and help improve aftercare services by sharing customer experiences. What We're Looking For Extensive experience in a customer-focused environment, ideally within housing, construction, or property development. Strong knowledge and understanding of the development process and/or construction. Experience with face-to-face customer contact. Excellent communication and interpersonal abilities, with confidence in face-to-face customer interactions. Proficient in Microsoft packages and CRM platforms. Skilled in processing, interpreting, and presenting data accurately and with attention to detail. Ability to work independently and collaboratively across teams. Knowledge of construction defects and remediation, and experience handling complaints is advantageous. Desirable Experience Experience with post-completion customer care in residential developments. Knowledge of NHBC or similar warranty schemes. Experience managing customer complaints. Experience using databases and CRM systems. Why Join Us? At bpha, we're committed to delivering exceptional service and building thriving communities. You'll be part of a supportive team that values empathy, responsibility, collaboration, and ambition. We also promote a data-driven culture to help improve outcomes for our customers and colleagues. Ready to make a difference? Apply now and help us deliver outstanding customer care to our new homeowners. bpha reserves the right to close this role for applications prior to the advertised end date in the event that a suitable candidate is identified. Early applications are encouraged to avoid disappointment.
An exciting opportunity has arisen for the role of Building Safety Asset and Compliance Officer in bpha's Asset Compliance Team. The Asset Compliance Team are responsible for ensuring our customers are safe in their homes, within the 6 main areas of landlord compliance - gas, electrical, asbestos, legionella, fire safety and lifting. What you will be doing: Provide an effective co-ordination and administrative support service for all Building Safety aspects across servicing and compliance areas. Ensure that compliance certification is validated, processed accurately and in a timely manner. Ensure that adequate control measures are in place using Asprey Solutions Compliance Software (Asprey) to maintain a safe environment for customers, contractors and bpha colleagues. Monitor, manage and accurately report statutory and non-statutory compliance adhering to legislation, best practice, current guidance and bpha's policies and procedures. Work collaboratively with the Compliance Team ensuring robust data integrity and records are kept up to date. Raise works orders and purchase orders ensuring invoices are processed accurately and efficiently and recording, tracking, monitoring and reporting budget spends. Record and provide written notes from meetings. Liaise with all stakeholders and be one of several points of contact for them. We are looking for someone who has: Knowledge and experience of interpreting and updating data accurately. Knowledge/experience of undertaking reviews/audits of data to provide continual assurance across areas of compliance Knowledge and experience of asset management or property compliance within social housing in one or more of the following areas - gas, electrical, fire, lifting, legionella and asbestos. A good working knowledge of Microsoft Office software, Asprey, CRM, or other similar systems would be beneficial. Good communication skills (both written and verbally) and a commitment to provide excellent quality information to both internal and external when required. Continually demonstrate excellent attention to detail and ability to achieve thoroughness and accuracy when validating data across complex areas and provide accurate reports. Excellent customer service and shows an understanding of and commitment to equality and diversity, in all aspects of work Have a Level 2 VRQ Award in Asset and Building Compliance Awareness, or an equivalent. If this sounds like you, then it would be great to hear from you. Sometimes candidates don't apply if they feel they do not meet 100% of the criteria specified, or the working pattern isn't quite right. Please do take the chance to apply - we will still review your application, but if you are not right for this role you might be just the person for another role with us in the future. Amongst what we offer you is: A competitive salary 28 days holiday PLUS Bank Holidays - rising to 33 days per year (1 a year up to 5 years of consecutive service) An inhouse training plan to support you in your role A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Finding the right people that share our passion for excellent customer experience, our values and our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us - so come and join the team and be part of something special. Please note the successful candidate will need to complete an Enhanced DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
03/09/2025
Full time
An exciting opportunity has arisen for the role of Building Safety Asset and Compliance Officer in bpha's Asset Compliance Team. The Asset Compliance Team are responsible for ensuring our customers are safe in their homes, within the 6 main areas of landlord compliance - gas, electrical, asbestos, legionella, fire safety and lifting. What you will be doing: Provide an effective co-ordination and administrative support service for all Building Safety aspects across servicing and compliance areas. Ensure that compliance certification is validated, processed accurately and in a timely manner. Ensure that adequate control measures are in place using Asprey Solutions Compliance Software (Asprey) to maintain a safe environment for customers, contractors and bpha colleagues. Monitor, manage and accurately report statutory and non-statutory compliance adhering to legislation, best practice, current guidance and bpha's policies and procedures. Work collaboratively with the Compliance Team ensuring robust data integrity and records are kept up to date. Raise works orders and purchase orders ensuring invoices are processed accurately and efficiently and recording, tracking, monitoring and reporting budget spends. Record and provide written notes from meetings. Liaise with all stakeholders and be one of several points of contact for them. We are looking for someone who has: Knowledge and experience of interpreting and updating data accurately. Knowledge/experience of undertaking reviews/audits of data to provide continual assurance across areas of compliance Knowledge and experience of asset management or property compliance within social housing in one or more of the following areas - gas, electrical, fire, lifting, legionella and asbestos. A good working knowledge of Microsoft Office software, Asprey, CRM, or other similar systems would be beneficial. Good communication skills (both written and verbally) and a commitment to provide excellent quality information to both internal and external when required. Continually demonstrate excellent attention to detail and ability to achieve thoroughness and accuracy when validating data across complex areas and provide accurate reports. Excellent customer service and shows an understanding of and commitment to equality and diversity, in all aspects of work Have a Level 2 VRQ Award in Asset and Building Compliance Awareness, or an equivalent. If this sounds like you, then it would be great to hear from you. Sometimes candidates don't apply if they feel they do not meet 100% of the criteria specified, or the working pattern isn't quite right. Please do take the chance to apply - we will still review your application, but if you are not right for this role you might be just the person for another role with us in the future. Amongst what we offer you is: A competitive salary 28 days holiday PLUS Bank Holidays - rising to 33 days per year (1 a year up to 5 years of consecutive service) An inhouse training plan to support you in your role A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Finding the right people that share our passion for excellent customer experience, our values and our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us - so come and join the team and be part of something special. Please note the successful candidate will need to complete an Enhanced DBS application. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Electrician Bedfordshire and surrounding areas From £32,000.00 dependant on qualifications and experience Full Time (40 hours per week) Hours are on a rota basis between 08 00pm, Monday Friday Occasional weekend and evening shifts In this role, you will have use of a company van and power tools. We currently have an exciting opportunity for a candidate to join bpha s In House Maintenance Service, who make a difference to our customer s lives everyday by delivering a high-quality repairs service designed around them. We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well. Would you like to be a part of our new in-house repairs & maintenance service where you are valued as a key member of our workforce and can truly make a difference to our customer s lives? Are you an experienced qualified Electrician? If so, we want to hear from you! Our customers are at the heart of everything we do and especially the services we deliver. Repairs and maintenance services affect our customers personally, impacting their quality of life and satisfaction with their home. So, to provide the very best service possible, we are bringing our repairs and maintenance service in-house. We are looking for skilled Electricians who are passionate about delivering not only high standards of work, but also an excellent service to our customers. These roles will be working in our customers homes as well as void properties. You will be the face of bpha in our customers' homes therefore we are looking for friendly professional tradespeople of all backgrounds. Customer service is hugely important at bpha so we are looking for empathetic team members who are considerate, respectful and keen to provide a right first-time positive customer experience. Demonstrating our values and supporting our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us. You will join us with your experience and trade skills ready to cover a wide range of electrical related repairs within our customers homes. You will be supported by a comprehensive people management structure, with regular training updates, one to ones and appraisals to help you embrace challenges, growth and development. Health, Safety and Environmental awareness is a top priority at bpha to keep you and our customers safe and to minimize our impact upon our wider environment. We d love to meet someone with: Excellent knowledge of domestic electrical installations, with proven experience is diagnosing, repairing, and resolving issues. Good and relevant health and safety knowledge. C&G Certificate 18th Edition IEE Wiring Regulations as a requirement C&G 2391 Inspection and Testing Certificate (preferable) NVQ Level 3 in Electrical Installation and AM2. Certificate in Electrical Installation Parts 1 and 2 (or approved equivalent). Experience of working within tight time restraints. Full clean driving licence. Amongst what we offer you is: A competitive salary of £32,000.00 to £38,000.00 dependant on qualifications and experience 28 days holiday PLUS Bank Holidays (Rising with length of service to 33 days) A generous contributory pension scheme Private health care Free life assurance Enhanced Family Leave Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete a basic DBS application and provide two referees. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
01/09/2025
Full time
Electrician Bedfordshire and surrounding areas From £32,000.00 dependant on qualifications and experience Full Time (40 hours per week) Hours are on a rota basis between 08 00pm, Monday Friday Occasional weekend and evening shifts In this role, you will have use of a company van and power tools. We currently have an exciting opportunity for a candidate to join bpha s In House Maintenance Service, who make a difference to our customer s lives everyday by delivering a high-quality repairs service designed around them. We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well. Would you like to be a part of our new in-house repairs & maintenance service where you are valued as a key member of our workforce and can truly make a difference to our customer s lives? Are you an experienced qualified Electrician? If so, we want to hear from you! Our customers are at the heart of everything we do and especially the services we deliver. Repairs and maintenance services affect our customers personally, impacting their quality of life and satisfaction with their home. So, to provide the very best service possible, we are bringing our repairs and maintenance service in-house. We are looking for skilled Electricians who are passionate about delivering not only high standards of work, but also an excellent service to our customers. These roles will be working in our customers homes as well as void properties. You will be the face of bpha in our customers' homes therefore we are looking for friendly professional tradespeople of all backgrounds. Customer service is hugely important at bpha so we are looking for empathetic team members who are considerate, respectful and keen to provide a right first-time positive customer experience. Demonstrating our values and supporting our ambition to grow this service, embracing the opportunities that it will present, is hugely important to us. You will join us with your experience and trade skills ready to cover a wide range of electrical related repairs within our customers homes. You will be supported by a comprehensive people management structure, with regular training updates, one to ones and appraisals to help you embrace challenges, growth and development. Health, Safety and Environmental awareness is a top priority at bpha to keep you and our customers safe and to minimize our impact upon our wider environment. We d love to meet someone with: Excellent knowledge of domestic electrical installations, with proven experience is diagnosing, repairing, and resolving issues. Good and relevant health and safety knowledge. C&G Certificate 18th Edition IEE Wiring Regulations as a requirement C&G 2391 Inspection and Testing Certificate (preferable) NVQ Level 3 in Electrical Installation and AM2. Certificate in Electrical Installation Parts 1 and 2 (or approved equivalent). Experience of working within tight time restraints. Full clean driving licence. Amongst what we offer you is: A competitive salary of £32,000.00 to £38,000.00 dependant on qualifications and experience 28 days holiday PLUS Bank Holidays (Rising with length of service to 33 days) A generous contributory pension scheme Private health care Free life assurance Enhanced Family Leave Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete a basic DBS application and provide two referees. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
