SENIOR BUSINESS IMPROVEMENT & OPERATIONS ADMINISTRATOR

URGENT

SENIOR - BUSINESS PROCESS & CUSTOMER SERVICE SALES ADMINISTRATOR REQUIRED

IMMEDIATE START (THIS WEEK)
Temporary to Permanent Opportunity

You will have strong customer service skills to join a well-established and highly reputable business based in central Kettering. On-site parking is available.

This is an urgent requirement with an immediate start, initially on a temporary basis with a view to becoming permanent.

Location: Central Kettering (on-site)
Hours: Monday to Friday, 8:00am - 5:30pm

This is a busy and varied role working for a company that has been established for over 40 years and has an excellent reputation.

This is also an exciting opportunity for someone who is calm in nature and enjoys improving the way a business operates. There is real scope to review and implement processes, make improvements, and bring structure to the day-to-day running of the office.

Initially, this will be a standalone role within the office, with several new team members due to join over the coming weeks. During this period, the role will require someone who is comforatable working on their own initiaitve, can take on responsibility, has a hands-on approach, is proactive, and comfortable managing both daily tasks and supporting wider operational improvements.

Key Responsibilities:

• Scheduling and managing appointments
• Using CRM systems to manage customer information
• Handling incoming calls and customer enquiries
• Managing customer complaints and providing effective solutions
• Prioritising and coordinating job orders
• Supporting sales administration
• Processing payments
• Chasing and following up quotations
• General office administration (Word, Excel, Outlook)
• Liaising with engineers and supporting day-to-day operations

About You:

• Previous administration experience is essential
• Strong customer service skills
• Calm, professional, and proactive approach
• Hands-on and able to work independently when required
• Organised, with the ability to prioritise a busy workload
• Comfortable working in a fast-paced, evolving environment
• Interest or experience in improving business processes is highly desirable
• A stable, logical work history

This is a fantastic opportunity for someone who enjoys taking ownership, being involved in process improvement, and making a real impact within a well-established business.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.