Job Description
We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service.
This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties.
The Role
- Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support
- Assess individual needs and develop personalised support plans to promote independent living
- Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively
- Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early
- Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed
- Support tenants to access welfare benefits, manage finances and maximise income
- Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse
- Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations
- Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels
- Maintain accurate case records, support plans and performance data on housing systems
- Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access
- Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment
- Investigate and respond to complaints from residents, MPs and Councillors
- Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes
- Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies
Key Requirements
- Experience working with social housing tenants within a local authority, housing association or similar environment
- Strong experience supporting vulnerable residents with complex needs
- Knowledge of welfare benefits, housing legislation and tenancy management principles
- Experience managing caseloads, carrying out assessments and developing support plans
- Ability to handle complex cases and present at multi-agency meetings or case conferences
- Strong communication and interpersonal skills, with the ability to build trust and influence outcomes
- Experience working with partner agencies including health, social care and support services
- Good understanding of safeguarding for children, young people and vulnerable adults
- Ability to manage competing priorities and deliver outcomes in a fast-paced environment
- Strong IT skills including Microsoft Office and housing management systems
- Understanding of ASB, tenancy issues and early intervention approaches
- Ability to work collaboratively as part of a wider housing service
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
