Resident Liaison Officer - Social Housing Planned Works Based in Basildon Full time, temporary (on-going, likely to be up to 12 months) 15.20 - 17.20 per hour (40 hour week) We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Basildon. This role is an ongoing temporary position, likely to be long-term. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
01/05/2026
Seasonal
Resident Liaison Officer - Social Housing Planned Works Based in Basildon Full time, temporary (on-going, likely to be up to 12 months) 15.20 - 17.20 per hour (40 hour week) We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Basildon. This role is an ongoing temporary position, likely to be long-term. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
Resident Liaison Officer - Dover and surrounding areas- Planned Maintenance (External) Salary: £17- £18 Location: Dover and surrounding areas Job Type: Temporary to Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified time lines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously This is a temporary to permanent position with plenty of room for progression for selected candidate. If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
01/05/2026
Seasonal
Resident Liaison Officer - Dover and surrounding areas- Planned Maintenance (External) Salary: £17- £18 Location: Dover and surrounding areas Job Type: Temporary to Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified time lines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously This is a temporary to permanent position with plenty of room for progression for selected candidate. If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
Resident Liaison Officer Southend-on-Sea £22.57 per hour Social Housing Planned Maintenance: Kitchens, Bathrooms & Externals Are you a customer-focused professional looking for a new challenge in Southend-on-Sea We are seeking a dedicated Resident Liaison Officer (RLO) to join a leading social housing contractor. This role primarily focusses on high-volume Kitchen and Bathroom refurbishments, with additional oversight of external works (such as roofing, windows, and communal repairs). You will be the vital link between residents, our site teams, and the client, ensuring a high standard of service and resident satisfaction throughout the project. THE OFFER Pay Rate: £22.57 per hour Location: Southend-on-Sea (Field-based across local housing schemes) Sector: Social Housing / Planned Maintenance Hours: Monday Friday, 08:00 am 17:00 pm Requirements: Full UK Driving Licence and access to a vehicle are essential. THE ROLE You will manage the "resident journey" from the initial survey through to final sign-off. Because this project involves works inside the home (K&B) and outside (Externals), you must be excellent at managing varied timelines and keeping residents informed at every stage. Key Responsibilities: Pre-Start Surveys: Visit residents to introduce the works, carry out property condition surveys, and identify any vulnerable resident needs. Choice Management: Assist residents in selecting finishes for their new kitchens and bathrooms (cupboards, worktops, tiles) and ensure orders are submitted accurately. Access Coordination: Work closely with the site manager and trades to ensure access is gained for scheduled works, minimising delays and "no-access" visits. External Works Liaison: Inform residents of scaffolding schedules, window replacements, or communal repairs, ensuring safe access and minimal disruption. Conflict Resolution: Act as the first point of contact for any complaints or queries, resolving issues professionally on the doorstep. Reporting: Maintain accurate resident logs, visit records, and satisfaction surveys to provide a clear audit trail for the client. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO within Social Housing . Experience with internal planned works (K&B) is highly desirable. Communication: Exceptional interpersonal skills; you must be able to remain calm and professional in high-pressure situations. Organisation: Strong administrative skills with the ability to manage multiple resident schedules and data trackers (Excel). Mobility: Must hold a full UK Driving Licence and have a reliable vehicle for travel between sites in the Southend area. Resilience: Comfortable working in a fast-paced construction environment and dealing with a diverse range of residents. If you are a proactive RLO based in the Southend area and are ready to lead a successful refurbishment program, apply now with your updated CV.
01/05/2026
Full time
Resident Liaison Officer Southend-on-Sea £22.57 per hour Social Housing Planned Maintenance: Kitchens, Bathrooms & Externals Are you a customer-focused professional looking for a new challenge in Southend-on-Sea We are seeking a dedicated Resident Liaison Officer (RLO) to join a leading social housing contractor. This role primarily focusses on high-volume Kitchen and Bathroom refurbishments, with additional oversight of external works (such as roofing, windows, and communal repairs). You will be the vital link between residents, our site teams, and the client, ensuring a high standard of service and resident satisfaction throughout the project. THE OFFER Pay Rate: £22.57 per hour Location: Southend-on-Sea (Field-based across local housing schemes) Sector: Social Housing / Planned Maintenance Hours: Monday Friday, 08:00 am 17:00 pm Requirements: Full UK Driving Licence and access to a vehicle are essential. THE ROLE You will manage the "resident journey" from the initial survey through to final sign-off. Because this project involves works inside the home (K&B) and outside (Externals), you must be excellent at managing varied timelines and keeping residents informed at every stage. Key Responsibilities: Pre-Start Surveys: Visit residents to introduce the works, carry out property condition surveys, and identify any vulnerable resident needs. Choice Management: Assist residents in selecting finishes for their new kitchens and bathrooms (cupboards, worktops, tiles) and ensure orders are submitted accurately. Access Coordination: Work closely with the site manager and trades to ensure access is gained for scheduled works, minimising delays and "no-access" visits. External Works Liaison: Inform residents of scaffolding schedules, window replacements, or communal repairs, ensuring safe access and minimal disruption. Conflict Resolution: Act as the first point of contact for any complaints or queries, resolving issues professionally on the doorstep. Reporting: Maintain accurate resident logs, visit records, and satisfaction surveys to provide a clear audit trail for the client. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO within Social Housing . Experience with internal planned works (K&B) is highly desirable. Communication: Exceptional interpersonal skills; you must be able to remain calm and professional in high-pressure situations. Organisation: Strong administrative skills with the ability to manage multiple resident schedules and data trackers (Excel). Mobility: Must hold a full UK Driving Licence and have a reliable vehicle for travel between sites in the Southend area. Resilience: Comfortable working in a fast-paced construction environment and dealing with a diverse range of residents. If you are a proactive RLO based in the Southend area and are ready to lead a successful refurbishment program, apply now with your updated CV.
Resident Liaison Officer - Redhill- Planned Maintenance (Recladding) Salary: Up to £38k + package Location: Redhill Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Redhill area. This role focuses on recladding projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
01/05/2026
Full time
Resident Liaison Officer - Redhill- Planned Maintenance (Recladding) Salary: Up to £38k + package Location: Redhill Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Redhill area. This role focuses on recladding projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
Resident Liaison Officer - Westminster Planned Maintenance (Recladding) Salary: £22 - £23ph Location: Westminster Job Type: Temporary to Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Westminster area. This role focuses on recladding projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
01/05/2026
Seasonal
Resident Liaison Officer - Westminster Planned Maintenance (Recladding) Salary: £22 - £23ph Location: Westminster Job Type: Temporary to Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Westminster area. This role focuses on recladding projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.
Morgan Sindall Property Services
Welwyn, Hertfordshire
Permanent - Full Time We're looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required. About the Role As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You'll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role. About You We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You'll need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you'll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
01/05/2026
Full time
Permanent - Full Time We're looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required. About the Role As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You'll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role. About You We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You'll need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you'll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent £24,000 - £26,000 per annum plus car allowance and mileage Role will be based in Guildford, Camberley and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas. Driving license is essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades Liaise with site management staff to enable the flow of information between all parties Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues Arrange appointment for surveys and works Previous Experience and Qualifications: Previous customer service experience Excellent organisational skills Excellent communication skills Ability to work to tight deadlines Ability to work remotely as well as part of a team Professional attitude and approach to work Ability to competently operate MS office (Word & Excel) Current and Valid UK driving license Self-starter and highly motivated If you are interested please apply online now, or call Meg on for more information.
01/05/2026
Full time
Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent £24,000 - £26,000 per annum plus car allowance and mileage Role will be based in Guildford, Camberley and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas. Driving license is essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades Liaise with site management staff to enable the flow of information between all parties Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues Arrange appointment for surveys and works Previous Experience and Qualifications: Previous customer service experience Excellent organisational skills Excellent communication skills Ability to work to tight deadlines Ability to work remotely as well as part of a team Professional attitude and approach to work Ability to competently operate MS office (Word & Excel) Current and Valid UK driving license Self-starter and highly motivated If you are interested please apply online now, or call Meg on for more information.
Resident Liaison Officer - Ealing- Planned Maintenance Salary: Up to £34K + package Location: Ealing Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Ealing area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
30/04/2026
Full time
Resident Liaison Officer - Ealing- Planned Maintenance Salary: Up to £34K + package Location: Ealing Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Ealing area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ
MMP Consultancy are working with a fantastic organisation to recruit a Client Liaison Officer to join them on a part time basis in Hampshire. Key Responsibilities: Set, coordinate, track, and ensure completion of, actions with Estate Services, Asset Service. Maximise income, and reduce debt, in defined customer areas. Deliver an amazing lettings service which leaves customers feeling satisfied. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests. Complete regular estate inspections and take any necessary action to achieve quality Attend and present cases at court and evictions. Be the primary contact for local stakeholders e.g. residents associations, Local Authority Services, police etc. Maintain accurate and detailed customer records on the systems. Requirements: Excellent customer service delivery, demonstrating good communication Highly selfmotivated with the ability to plan and work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Strong resource and time management, and the ability to prioritise, delivering value for money Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and drawing conclusions. Ability to work with IT systems Experience of working in the housing or property sector. Knowledge of regulatory legislation for social housing.
30/04/2026
Seasonal
MMP Consultancy are working with a fantastic organisation to recruit a Client Liaison Officer to join them on a part time basis in Hampshire. Key Responsibilities: Set, coordinate, track, and ensure completion of, actions with Estate Services, Asset Service. Maximise income, and reduce debt, in defined customer areas. Deliver an amazing lettings service which leaves customers feeling satisfied. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests. Complete regular estate inspections and take any necessary action to achieve quality Attend and present cases at court and evictions. Be the primary contact for local stakeholders e.g. residents associations, Local Authority Services, police etc. Maintain accurate and detailed customer records on the systems. Requirements: Excellent customer service delivery, demonstrating good communication Highly selfmotivated with the ability to plan and work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Strong resource and time management, and the ability to prioritise, delivering value for money Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and drawing conclusions. Ability to work with IT systems Experience of working in the housing or property sector. Knowledge of regulatory legislation for social housing.
Zenith are proudly working with one of the UK's leading energy suppliers who have an exciting opportunity for a Site Manager to join their expanding team! The Site Manager plays a central role in overseeing the mobilisation, delivery, and close-out of retrofit projects delivered under SHF and ECO program streams. They are responsible for ensuring works are completed safely, efficiently, and to the highest standards. The Site Manager reports into the SHEQ Manager for health and safety, and into the Contract Manager for programme delivery, quality, commercial, client requirements, and subcontractor management. Roles and Responsibilities: Attend prestart meetings and support mobilisation of SHF and ECO projects. Review all preconstruction information (PCI) promptly and thoroughly to identify risks, gaps, or missing details that could delay programme delivery. Escalate issues early to prevent hold-ups. Set up and maintain site office and welfare facilities in line with CDM regulations. Work with the Contract Manager to create, update, and manage a full programme of works for both SHF and ECO streams, ensuring accurate reporting of progress, delays, and dropouts. Ensure no works are undertaken without verified competency evidence. Gather, review, and maintain RAMS, COSHH, and other statutory documentation with support from the SHEQ team. Implement robust signingin/out procedures and manage permits to work. Ensure daily site inspections by Supervisors and conduct weekly inspections personally to review safety, compliance, and site standards. Challenge poor practices, deliver toolbox talks, and lead a culture of continuous improvement. Liaise with SHEQ Manager for scheduled safety inspections, particularly for new operatives. Ensure all works comply with HSE, PAS2035, and building regulations. Ensure adequate resources are in place to deliver both SHF and ECO projects safely and effectively. Track material orders to ensure accuracy and sufficiency. Ensure workloads are planned and allocated effectively and efficiently. Take full ownership of quality issue resolution across both SHF and ECO projects. Coordinate with planning teams and allocate labour resources, including subcontractors, to resolve defects and remedials in a timely manner. Ensure all post install inspections and audits are completed in line with programme targets by Supervisors. Maintain oversight of remedial works and ensure no issues remain outstanding beyond agreed timescales. Ensure residents receive a consistent, positive experience across SHF and ECO projects. Work with the Tenant Liaison Officer & Customer Engagement Advisor to address complaints, provide clear communication, and resolve issues efficiently. All applicants must have the following: - Full UK Driving License - SMSTS - First Aid at Work - Retrofit/DEA Qualification - Must have or be willing to do a basic DBS check before starting employment.
29/04/2026
Full time
Zenith are proudly working with one of the UK's leading energy suppliers who have an exciting opportunity for a Site Manager to join their expanding team! The Site Manager plays a central role in overseeing the mobilisation, delivery, and close-out of retrofit projects delivered under SHF and ECO program streams. They are responsible for ensuring works are completed safely, efficiently, and to the highest standards. The Site Manager reports into the SHEQ Manager for health and safety, and into the Contract Manager for programme delivery, quality, commercial, client requirements, and subcontractor management. Roles and Responsibilities: Attend prestart meetings and support mobilisation of SHF and ECO projects. Review all preconstruction information (PCI) promptly and thoroughly to identify risks, gaps, or missing details that could delay programme delivery. Escalate issues early to prevent hold-ups. Set up and maintain site office and welfare facilities in line with CDM regulations. Work with the Contract Manager to create, update, and manage a full programme of works for both SHF and ECO streams, ensuring accurate reporting of progress, delays, and dropouts. Ensure no works are undertaken without verified competency evidence. Gather, review, and maintain RAMS, COSHH, and other statutory documentation with support from the SHEQ team. Implement robust signingin/out procedures and manage permits to work. Ensure daily site inspections by Supervisors and conduct weekly inspections personally to review safety, compliance, and site standards. Challenge poor practices, deliver toolbox talks, and lead a culture of continuous improvement. Liaise with SHEQ Manager for scheduled safety inspections, particularly for new operatives. Ensure all works comply with HSE, PAS2035, and building regulations. Ensure adequate resources are in place to deliver both SHF and ECO projects safely and effectively. Track material orders to ensure accuracy and sufficiency. Ensure workloads are planned and allocated effectively and efficiently. Take full ownership of quality issue resolution across both SHF and ECO projects. Coordinate with planning teams and allocate labour resources, including subcontractors, to resolve defects and remedials in a timely manner. Ensure all post install inspections and audits are completed in line with programme targets by Supervisors. Maintain oversight of remedial works and ensure no issues remain outstanding beyond agreed timescales. Ensure residents receive a consistent, positive experience across SHF and ECO projects. Work with the Tenant Liaison Officer & Customer Engagement Advisor to address complaints, provide clear communication, and resolve issues efficiently. All applicants must have the following: - Full UK Driving License - SMSTS - First Aid at Work - Retrofit/DEA Qualification - Must have or be willing to do a basic DBS check before starting employment.
Zenith are proudly working with one of the UK's leading energy suppliers who have an exciting opportunity for a Site Manager to join their expanding team! The Site Manager plays a central role in overseeing the mobilisation, delivery, and close-out of retrofit projects delivered under SHF and ECO program streams. They are responsible for ensuring works are completed safely, efficiently, and to the highest standards. The Site Manager reports into the SHEQ Manager for health and safety, and into the Contract Manager for programme delivery, quality, commercial, client requirements, and subcontractor management. Roles and Responsibilities: Attend prestart meetings and support mobilisation of SHF and ECO projects. Review all preconstruction information (PCI) promptly and thoroughly to identify risks, gaps, or missing details that could delay programme delivery. Escalate issues early to prevent hold-ups. Set up and maintain site office and welfare facilities in line with CDM regulations. Work with the Contract Manager to create, update, and manage a full programme of works for both SHF and ECO streams, ensuring accurate reporting of progress, delays, and dropouts. Ensure no works are undertaken without verified competency evidence. Gather, review, and maintain RAMS, COSHH, and other statutory documentation with support from the SHEQ team. Implement robust signingin/out procedures and manage permits to work. Ensure daily site inspections by Supervisors and conduct weekly inspections personally to review safety, compliance, and site standards. Challenge poor practices, deliver toolbox talks, and lead a culture of continuous improvement. Liaise with SHEQ Manager for scheduled safety inspections, particularly for new operatives. Ensure all works comply with HSE, PAS2035, and building regulations. Ensure adequate resources are in place to deliver both SHF and ECO projects safely and effectively. Track material orders to ensure accuracy and sufficiency. Ensure workloads are planned and allocated effectively and efficiently. Take full ownership of quality issue resolution across both SHF and ECO projects. Coordinate with planning teams and allocate labour resources, including subcontractors, to resolve defects and remedials in a timely manner. Ensure all post install inspections and audits are completed in line with programme targets by Supervisors. Maintain oversight of remedial works and ensure no issues remain outstanding beyond agreed timescales. Ensure residents receive a consistent, positive experience across SHF and ECO projects. Work with the Tenant Liaison Officer & Customer Engagement Advisor to address complaints, provide clear communication, and resolve issues efficiently. All applicants must have the following: - Full UK Driving License - SMSTS - First Aid at Work - Retrofit/DEA Qualification - Must have or be willing to do a basic DBS check before starting employment.
29/04/2026
Full time
Zenith are proudly working with one of the UK's leading energy suppliers who have an exciting opportunity for a Site Manager to join their expanding team! The Site Manager plays a central role in overseeing the mobilisation, delivery, and close-out of retrofit projects delivered under SHF and ECO program streams. They are responsible for ensuring works are completed safely, efficiently, and to the highest standards. The Site Manager reports into the SHEQ Manager for health and safety, and into the Contract Manager for programme delivery, quality, commercial, client requirements, and subcontractor management. Roles and Responsibilities: Attend prestart meetings and support mobilisation of SHF and ECO projects. Review all preconstruction information (PCI) promptly and thoroughly to identify risks, gaps, or missing details that could delay programme delivery. Escalate issues early to prevent hold-ups. Set up and maintain site office and welfare facilities in line with CDM regulations. Work with the Contract Manager to create, update, and manage a full programme of works for both SHF and ECO streams, ensuring accurate reporting of progress, delays, and dropouts. Ensure no works are undertaken without verified competency evidence. Gather, review, and maintain RAMS, COSHH, and other statutory documentation with support from the SHEQ team. Implement robust signingin/out procedures and manage permits to work. Ensure daily site inspections by Supervisors and conduct weekly inspections personally to review safety, compliance, and site standards. Challenge poor practices, deliver toolbox talks, and lead a culture of continuous improvement. Liaise with SHEQ Manager for scheduled safety inspections, particularly for new operatives. Ensure all works comply with HSE, PAS2035, and building regulations. Ensure adequate resources are in place to deliver both SHF and ECO projects safely and effectively. Track material orders to ensure accuracy and sufficiency. Ensure workloads are planned and allocated effectively and efficiently. Take full ownership of quality issue resolution across both SHF and ECO projects. Coordinate with planning teams and allocate labour resources, including subcontractors, to resolve defects and remedials in a timely manner. Ensure all post install inspections and audits are completed in line with programme targets by Supervisors. Maintain oversight of remedial works and ensure no issues remain outstanding beyond agreed timescales. Ensure residents receive a consistent, positive experience across SHF and ECO projects. Work with the Tenant Liaison Officer & Customer Engagement Advisor to address complaints, provide clear communication, and resolve issues efficiently. All applicants must have the following: - Full UK Driving License - SMSTS - First Aid at Work - Retrofit/DEA Qualification - Must have or be willing to do a basic DBS check before starting employment.
Site Manager (Roofing) A nationally operating property services contractor delivering planned maintenance, refurbishment, and retrofit solutions across the social housing sector are looking to add a Roofing Site Manager to their team. Partnering with housing associations and local authorities, they are committed to improving housing stock, enhancing energy efficiency, and delivering sustainable, community-focused solutions. Location: Derbyshire Position: Site Manager Salary: 44,000 per annum + vehicle + Package Contract Type : Permanent Availability: Immediately available Following continued growth and successful long-term framework appointments, we are seeking a highly competent and experienced Roofing Site Manager to support the delivery of high-volume roofing replacement and refurbishment programmes within occupied residential environments. Role Overview: Reporting to the Contracts Manager, the Roofing Site Manager will assume full operational responsibility for roofing works across multiple sites. You will lead site operations from mobilisation through to completion, ensuring works are delivered safely, efficiently, and in line with contractual obligations, programme targets, and quality standards. This role requires strong technical roofing expertise, excellent leadership capability, and proven experience managing works within the social housing sector. Scope of Works: Full pitched roof replacements (tiled, slate, concrete systems) Flat roofing installations (SBS felt, liquid waterproofing, single ply, GRP) Associated rainwater goods, fascia, soffits and cladding works Thermal upgrades including loft insulation and ventilation improvements Scaffold management and temporary works coordination Delivery within live, occupied properties Project values will typically range from 250k to 3m across planned programmes and long-term frameworks. Key Responsibilities: Manage day-to-day site operations across one or multiple projects Develop and maintain detailed programmes of works Coordinate direct labour and specialist subcontractors Ensure strict compliance with Health & Safety legislation and company HSEQ policies Conduct site inspections, audits and toolbox talks Promote a proactive safety culture and zero-harm environment Carry out staged inspections and ensure works meet specification Oversee snagging, defect resolution and client handover Attend progress meetings with clients and consultants Work collaboratively with Resident Liaison Officers Manage resident expectations and resolve escalated concerns professionally Monitor labour allocation and material usage Candidate Requirements: Demonstrable experience managing roofing works within the social housing sector Strong technical knowledge of pitched and flat roofing systems Experience delivering planned maintenance or capital works programmes Experience working within live, occupied residential settings SMSTS CSCS (Manager level) First Aid at Work Full UK Driving Licence Asbestos Awareness How to Apply: If you are interested in working for this established company, please apply with your updated CV.
29/04/2026
Full time
Site Manager (Roofing) A nationally operating property services contractor delivering planned maintenance, refurbishment, and retrofit solutions across the social housing sector are looking to add a Roofing Site Manager to their team. Partnering with housing associations and local authorities, they are committed to improving housing stock, enhancing energy efficiency, and delivering sustainable, community-focused solutions. Location: Derbyshire Position: Site Manager Salary: 44,000 per annum + vehicle + Package Contract Type : Permanent Availability: Immediately available Following continued growth and successful long-term framework appointments, we are seeking a highly competent and experienced Roofing Site Manager to support the delivery of high-volume roofing replacement and refurbishment programmes within occupied residential environments. Role Overview: Reporting to the Contracts Manager, the Roofing Site Manager will assume full operational responsibility for roofing works across multiple sites. You will lead site operations from mobilisation through to completion, ensuring works are delivered safely, efficiently, and in line with contractual obligations, programme targets, and quality standards. This role requires strong technical roofing expertise, excellent leadership capability, and proven experience managing works within the social housing sector. Scope of Works: Full pitched roof replacements (tiled, slate, concrete systems) Flat roofing installations (SBS felt, liquid waterproofing, single ply, GRP) Associated rainwater goods, fascia, soffits and cladding works Thermal upgrades including loft insulation and ventilation improvements Scaffold management and temporary works coordination Delivery within live, occupied properties Project values will typically range from 250k to 3m across planned programmes and long-term frameworks. Key Responsibilities: Manage day-to-day site operations across one or multiple projects Develop and maintain detailed programmes of works Coordinate direct labour and specialist subcontractors Ensure strict compliance with Health & Safety legislation and company HSEQ policies Conduct site inspections, audits and toolbox talks Promote a proactive safety culture and zero-harm environment Carry out staged inspections and ensure works meet specification Oversee snagging, defect resolution and client handover Attend progress meetings with clients and consultants Work collaboratively with Resident Liaison Officers Manage resident expectations and resolve escalated concerns professionally Monitor labour allocation and material usage Candidate Requirements: Demonstrable experience managing roofing works within the social housing sector Strong technical knowledge of pitched and flat roofing systems Experience delivering planned maintenance or capital works programmes Experience working within live, occupied residential settings SMSTS CSCS (Manager level) First Aid at Work Full UK Driving Licence Asbestos Awareness How to Apply: If you are interested in working for this established company, please apply with your updated CV.
Resident Liaison Officer (RLO) Temp to Perm Manchester (North Manchester & surrounding areas) 29,000 - 31,000 Monday-Friday 8:00am-4:30pm Start: Immediate/Notice period Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works. The Role You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme. Key Responsibilities Liaise with residents, Scheme Managers and the client to keep everyone informed Support the delivery of social value / community engagement events Collate customer satisfaction surveys and feedback Monitor, log and help resolve resident complaints in a professional manner Work closely with the Site/Project Manager to maintain a strong communication bridge Support conflict resolution and de-escalate concerns on site where needed What We're Looking For Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction) Strong customer service and communication skills Confident handling sensitive conversations and complaints Organised, proactive and able to manage multiple stakeholders Interested? Send your CV over or call Jess on (phone number removed) for a quick chat. Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West
29/04/2026
Seasonal
Resident Liaison Officer (RLO) Temp to Perm Manchester (North Manchester & surrounding areas) 29,000 - 31,000 Monday-Friday 8:00am-4:30pm Start: Immediate/Notice period Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works. The Role You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme. Key Responsibilities Liaise with residents, Scheme Managers and the client to keep everyone informed Support the delivery of social value / community engagement events Collate customer satisfaction surveys and feedback Monitor, log and help resolve resident complaints in a professional manner Work closely with the Site/Project Manager to maintain a strong communication bridge Support conflict resolution and de-escalate concerns on site where needed What We're Looking For Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction) Strong customer service and communication skills Confident handling sensitive conversations and complaints Organised, proactive and able to manage multiple stakeholders Interested? Send your CV over or call Jess on (phone number removed) for a quick chat. Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West
Job Summary We are seeking a dedicated and proactive Resident Liaison Officer to serve as a vital link between our client and the surrounding community and businesses. The ideal candidate will possess strong communication skills and the ability to analyse data effectively. This role is essential for fostering relationships, understanding client needs, and ensuring that our services align with their expectations. Duties Outreach with residents and businesses on planned construction works (door knocking, calling, emailing, etc.) Co-create practical mitigation plans (access, deliveries, noise, trading hours), coordinating with our Pre-Construction/Construction teams Feed local needs into evolving construction plans and traffic management Stay close to the site team to keep community information accurate and current Plan and run drop-in events to inform the local community of construction works, represent our client at local events Monitor the OPEN inbox and social channels: triage, draft replies, escalate per protocol Draft clear, plain-English updates for newsletters, letters, web, and social Identify and help deliver community benefits/social value (schools, clubs, charities) Maintain engagement records in our CRM and produce short weekly updates Success Looks Like Timely responses (acknowledge within 1 business day; resolve/close as agreed) Fewer complaints/escalations; positive feedback from traders/residents Accurate, audit-ready engagement logs and brief weekly updates Required Experience Community liaison on construction/infrastructure/housing projects (utilities, civils or similar) Confident face-to-face engagement; calm de-escalation and complaints handling Clear writing for public audiences; event organisation Strong coordination skills; comfortable on live worksites Basic digital skills: email, CRM/Excel, social media monitoring Local knowledge of Old Oak and Park Royal (or ability to quickly build an understanding of the local area) Desirable Experience Experience with local authority processes (permits, traffic management planning communications) Infrastructure and/or construction experience Driving licence Language experience in Polish, Punjabi or Arabic Job Types: Part-time, Temporary, Freelance Contract length: 6-12 months
29/04/2026
Full time
Job Summary We are seeking a dedicated and proactive Resident Liaison Officer to serve as a vital link between our client and the surrounding community and businesses. The ideal candidate will possess strong communication skills and the ability to analyse data effectively. This role is essential for fostering relationships, understanding client needs, and ensuring that our services align with their expectations. Duties Outreach with residents and businesses on planned construction works (door knocking, calling, emailing, etc.) Co-create practical mitigation plans (access, deliveries, noise, trading hours), coordinating with our Pre-Construction/Construction teams Feed local needs into evolving construction plans and traffic management Stay close to the site team to keep community information accurate and current Plan and run drop-in events to inform the local community of construction works, represent our client at local events Monitor the OPEN inbox and social channels: triage, draft replies, escalate per protocol Draft clear, plain-English updates for newsletters, letters, web, and social Identify and help deliver community benefits/social value (schools, clubs, charities) Maintain engagement records in our CRM and produce short weekly updates Success Looks Like Timely responses (acknowledge within 1 business day; resolve/close as agreed) Fewer complaints/escalations; positive feedback from traders/residents Accurate, audit-ready engagement logs and brief weekly updates Required Experience Community liaison on construction/infrastructure/housing projects (utilities, civils or similar) Confident face-to-face engagement; calm de-escalation and complaints handling Clear writing for public audiences; event organisation Strong coordination skills; comfortable on live worksites Basic digital skills: email, CRM/Excel, social media monitoring Local knowledge of Old Oak and Park Royal (or ability to quickly build an understanding of the local area) Desirable Experience Experience with local authority processes (permits, traffic management planning communications) Infrastructure and/or construction experience Driving licence Language experience in Polish, Punjabi or Arabic Job Types: Part-time, Temporary, Freelance Contract length: 6-12 months
Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).
28/04/2026
Full time
Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).
Customer Liaison Officer - Social Housing Planned Works Based in Chester Full time, temporary (4 weeks) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Chester. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
28/04/2026
Seasonal
Customer Liaison Officer - Social Housing Planned Works Based in Chester Full time, temporary (4 weeks) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Chester. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
About the Company Our client is one of the UK s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the North Wales on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.
27/04/2026
Full time
About the Company Our client is one of the UK s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the North Wales on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.
Operations Manager - Social Housing Refurbishment/Planned Maintenance Lincolnshire based (with travel) 75K - 82K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Lincolnshire. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 82,000 + Car/Allowance + Benefits.
27/04/2026
Full time
Operations Manager - Social Housing Refurbishment/Planned Maintenance Lincolnshire based (with travel) 75K - 82K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Lincolnshire. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 82,000 + Car/Allowance + Benefits.
Senior Contract Manager - Social Housing Planned Roofing Works Ealing and Stevenage based (with travel) 75K - 80K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing and Stevenage. The Senior Contract Manager will oversee teams delivering planned maintenance programs including roofing, kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 80,000 + Car/Allowance + Benefits.
27/04/2026
Full time
Senior Contract Manager - Social Housing Planned Roofing Works Ealing and Stevenage based (with travel) 75K - 80K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing and Stevenage. The Senior Contract Manager will oversee teams delivering planned maintenance programs including roofing, kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 80,000 + Car/Allowance + Benefits.
Resident liaison Officer Swindon The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Housing Association , who are looking for a Resident Liaison Officer covering Swindon. Our client is looking for someone with experience of property maintenance and customer service to be liaising tenants and workforce on site, whilst works are being completed. This role does come with a Van and the contract will initially run for 3 months. Day to Day: Site visits liaising with tenants and contractors Assisting with the selection of products for installation works Sending out email and letter correspondence Dealing with customers face to face and over the phone Dealing with complaints Attending site meetings for programme updates with contractors Requirements (Skills & Qualifications): Excellent communication skills Understanding around maintenance and construction would be beneficial Ability to work under pressure It Literate Experience of working in the Social housing sector would be beneficial Full UK driving licence essential Please apply or contact Chelsie Fowler at Build Recruitment for further details - (url removed) (phone number removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.
24/04/2026
Seasonal
Resident liaison Officer Swindon The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Housing Association , who are looking for a Resident Liaison Officer covering Swindon. Our client is looking for someone with experience of property maintenance and customer service to be liaising tenants and workforce on site, whilst works are being completed. This role does come with a Van and the contract will initially run for 3 months. Day to Day: Site visits liaising with tenants and contractors Assisting with the selection of products for installation works Sending out email and letter correspondence Dealing with customers face to face and over the phone Dealing with complaints Attending site meetings for programme updates with contractors Requirements (Skills & Qualifications): Excellent communication skills Understanding around maintenance and construction would be beneficial Ability to work under pressure It Literate Experience of working in the Social housing sector would be beneficial Full UK driving licence essential Please apply or contact Chelsie Fowler at Build Recruitment for further details - (url removed) (phone number removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.
