Customer Liaison Officer

Resident Liaison Officer (RLO)

Temp to Perm
Manchester (North Manchester & surrounding areas)
29,000 - 31,000 Monday-Friday 8:00am-4:30pm
Start: Immediate/Notice period

Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works.

The Role

You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme.

Key Responsibilities

Liaise with residents, Scheme Managers and the client to keep everyone informed
Support the delivery of social value / community engagement events
Collate customer satisfaction surveys and feedback
Monitor, log and help resolve resident complaints in a professional manner
Work closely with the Site/Project Manager to maintain a strong communication bridge
Support conflict resolution and de-escalate concerns on site where needed

What We're Looking For

Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction)
Strong customer service and communication skills
Confident handling sensitive conversations and complaints
Organised, proactive and able to manage multiple stakeholders

Interested?
Send your CV over or call Jess on (phone number removed) for a quick chat.

Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West