Resident Liaison Officer - Ealing

Resident Liaison Officer Social Housing Refurbishment
Ealing, West London

A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing.

The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects.

The Role

As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction.

Key responsibilities include:

• Acting as the main point of contact for residents throughout the refurbishment works

• Carrying out resident consultations and pre-start meetings

• Keeping tenants informed about programme timelines, access requirements and progress of works

• Managing queries, concerns and complaints in a professional and proactive manner

• Coordinating access to properties with the site team

• Maintaining clear communication and accurate records to ensure a positive resident experience

The Works

The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include:

• External wall insulation (EWI)

• Window replacements

• Roofing works

• External repairs and energy efficiency upgrades

Requirements

• Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works

• Strong interpersonal and communication skills

• Ability to build trust with residents and work closely with site teams

• Organised with good administrative skills

• Full UK driving licence and own vehicle required

Package

• Generous salary

• Car allowance and fuel card

• Long-term secured work on a major framework

• Opportunity to join a stable and growing contractor with an excellent reputation

This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London.

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