Housing Officer

Marks Consulting Partners are currently looking for a Temporary Accommodation Officer to work with one of our Housing Association clients in Hertfordshire.

What the Job Will Be Doing

• Managing tenancies within Temporary Accommodation, ensuring a high-quality and customer-focused housing management service
• Completing pre-tenancy checks, risk assessments and regular tenancy reviews, including six-weekly and long-term tenancy reviews
• Supporting residents with complex needs, helping them sustain their tenancies and access appropriate services
• Managing rent accounts, setting up payment plans and monitoring arrears to reduce debt
• Handling anti-social behaviour cases and tenancy breaches in line with policies and procedures
• Carrying out regular property and fire safety inspections, ensuring properties meet health and safety standards
• Managing void turnaround processes to ensure properties are re-let efficiently
• Working collaboratively with internal teams and external agencies to deliver a seamless service
• Representing the organisation at court hearings and external meetings where required
• Engaging with residents and supporting community involvement initiatives
• Ensuring compliance with housing legislation, regulatory standards and organisational policies
• Supporting business continuity and emergency response where required, including occasional out-of-hours work

What You Will Need

• Experience in tenancy management within Temporary Accommodation or a similar housing setting
• Experience working with vulnerable individuals and managing complex cases
• Proven experience managing rent arrears and supporting income recovery
• Strong knowledge of housing legislation and tenancy management practices
• Excellent communication, negotiation and problem-solving skills
• Ability to manage a varied caseload and work independently
• Strong organisational and IT skills, including experience using housing management systems
• Full UK driving licence and access to a vehicle