Temporary Accommodation Officer

Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London.

What the Job Will Be Doing

• Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing
• Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently
• Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties
• Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met
• Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements
• Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options
• Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation
• Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches
• Supporting void and re-let processes, including property set up, sign-ups and tenancy closures
• Liaising with landlords, agents and contractors to resolve issues and maintain service standards
• Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards
• Assisting with statutory offers, decision letters and discharge of duty notifications
• Supporting emergency accommodation placements and participating in out-of-hours rotas where required

What You Will Need

• Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting
• Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017
• Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance
• Experience managing housing placements, inspections and working with landlords or managing agents
• Ability to manage a busy caseload and work to tight deadlines
• Strong communication skills with the ability to support vulnerable residents and manage challenging situations
• Good IT skills and experience using housing management systems
• Ability to work collaboratively with internal teams and external partners
• Full UK driving licence and access to a vehicle (desirable)