Job Description
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function.
This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation.
The Role
- Triage new homelessness approaches, providing advice and early intervention to prevent homelessness
- Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017
- Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness
- Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge
- Assess eligibility for temporary accommodation and support placements into suitable housing options
- Carry out detailed interviews, including home visits, to assess housing and support needs
- Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues
- Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households
- Provide advice on a full range of housing options including private rented sector, hostels and social housing
- Maintain accurate case records, reports and system updates in line with policy and GDPR requirements
- Liaise closely with Temporary Accommodation teams to support move-on into settled housing
- Refer cases to specialist services including outreach, mental health and support providers where required
- Keep up to date with relevant legislation, case law and best practice to inform decision-making
Key Requirements
- Experience working in a homelessness, housing options or prevention role within a local authority
- Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017
- Experience making or supporting statutory homelessness decisions
- Ability to manage complex and high-risk cases involving vulnerable residents
- Experience developing and managing Personalised Housing Plans
- Strong communication skills, with the ability to handle difficult conversations sensitively
- Experience working collaboratively with internal teams and external partners
- Ability to manage a busy caseload and prioritise effectively
- Strong IT skills and experience maintaining accurate case records
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
