Project Liaison Officer

• Investigate customer enquiries, handle complaints in line with NCCHS policy, record compliments, and report findings to the Site or Project Manager.
• Act as the main customer contact for NCCHS, liaise on work programmes, attend relevant events, and gather and analyse tenant satisfaction data with the Project Manager.

Client Details

This position is with a well-established public sector organisation based in Nottingham. The organisation plays a crucial role in managing property-related projects and services, contributing to the local community.

Description

To investigate and pursue customer enquiries on a variety of issues to resolve customer problems including interviewing relevant parties effectively and efficiently and report findings in written and verbal form to the Site Manager and/or Project Manager.

- To ensure that all complaints are actioned in accordance with NCCHS Complaints Policy, escalating to the Project Manager where necessary and to promote a culture whereby tenants and customers are listened too at all times. - To ensure compliments are recorded and used in a way to promote the business and engage the workforce.

- To be the first point of contact for customer information for Nottingham City Council Housing Services (NCCHS), co ordinating a comprehensive service and ensuring effective liaison.

- To liaise with customers on investment plans and works programmes for all projects providing them with guidance, this will include attendance at individual customer inductions, Constructor Partner monthly surgeries and the like, open days and any other corporate events where requested.

- Gather tenant satisfaction data, analyse trends, and produce reports/action plans with the Project Manager to improve service performance

Profile

A successful Project Liaison Officer should have:

• Previous experience in a project coordination or liaison role, ideally within the public sector.
• A solid understanding of property-related processes and regulations.
• Strong organisational and time management skills.
• Excellent communication skills, both verbal and written.
• Proficiency in common office software and project management tools.
• A proactive approach to problem-solving and decision-making.

Job Offer

• An hourly rate of GBP 15.00 to GBP 19.00, depending on experience.
• A temporary role offering the opportunity to work on meaningful public sector projects.
• Based in Nottingham, with access to local amenities and transport links.
• A chance to contribute to property initiatives that impact the local community.

If you're ready to take on this rewarding role as a Project Liaison Officer in Nottingham, we encourage you to apply today.