Outbound Sales Executive

Join a high-performing sales team connecting businesses with NICEIC s trusted certification and services.

We re looking for confident and customer-focused Outbound Sales Executives to join us on 9-month fixed-term contracts, with multiple opportunities available. You ll play a key role in helping trade professionals and businesses engage with the NICEIC - reaching out through calls, emails, and digital channels to promote our services, qualify leads, and support customers through their registration journey.

This is an exciting opportunity to be part of a collaborative, supportive team where your results are recognised and your ideas for improving customer experience are valued.

What you ll be doing

• Proactively contact potential and existing customers to promote NICEIC certification, products, and services.
• Follow up on enquiries and leads to maximise conversion and maintain strong customer relationships.
• Build rapport with businesses of all sizes, tailoring your approach to meet each customer s needs.
• Translate technical or process information into clear, accessible guidance.
• Record and manage all interactions in Salesforce CRM accurately and in line with GDPR.
• Collaborate with colleagues across Marketing, Operations, and Customer Service to ensure a seamless customer journey.
• Contribute ideas to improve sales processes, scripts, and tools.

What we re looking for

• Confident communicator with experience in outbound or consultative sales.
• Customer-focused mindset, able to build trust and explain the value of NICEIC certification clearly.
• Driven by achieving results and exceeding targets while maintaining professionalism and integrity.
• Excellent written and verbal communication skills.
• Proficient in CRM systems (preferably Salesforce) and Microsoft Office.
• Organised, reliable, and adaptable, with strong attention to detail.
• Team player who contributes positively to a supportive, collaborative environment.

Our benefits include, but not limited

• Up to 30% performance-related bonus
• 25 days holiday a year (plus bank and public holidays)
• Employee assistance programme
• Employee discount platform
• Flexible and hybrid working (depending on the role)
• Learning opportunities
• Life assurance
• Loyalty awards
• Workplace pension scheme using salary exchange, helping you make the most of your take-home pay
• Private medical insurance
• Sickness pay - Depending on your length of service, you could be eligible for our enhanced sick pay which is above the Statutory Sick Pay (SSP) amount.

About us

Certsure provides industry-leading certification schemes and support to the building services sector. These services are delivered through the NICEIC brand.

For almost 70 years, NICEIC has been the UK s largest certification body for electrical businesses with over 40,000 currently certified with us. As the industry leader, we drive the highest standards of competence and safety.

We assess, certify and train electricians, plumbers, renewable energy installers, and gas and heating engineers. To become certified, businesses must demonstrate their compliance with technical standards and industry best-practice through rigorous assessments and continuing professional development.

Trade professionals look to us for certification and technical leadership, and value the credibility our name gives theirs. We provide ongoing advice and support and list their businesses on our online Find a trusted NICEIC tradesperson tool.

We help build public trust in trade professionals and we never compromise on that trust. We work alongside government and industry to shape policy and drive standards. Many UK businesses, government organisations, local authorities and landlords will only work with NICEIC-certified businesses.

PLEASE NOTE: As an employer, Certsure does not provide sponsorship as a licenced UK employer.

Due to high application volumes, we may close this vacancy earlier than advertised. Please submit your application as soon as possible.