38 jobs found

We are seeking a proactive and resident-focused Temporary Accommodation Officer to join a busy Housing team within a South London local authority. This is a key role responsible for ensuring that households placed in temporary accommodation receive a high-quality service and are living in safe, suitable conditions. Key Responsibilities Lead on responding to and resolving complaints related to temporary accommodation, ensuring timely and effective outcomes Manage and respond to enquiries from elected members, providing clear updates and professional communication Liaise with managing agents and internal departments to ensure all temporary accommodation meets required standards of suitability and compliance Work closely with property inspectors to identify issues and drive improvements in accommodation quality Deliver excellent customer service to residents, maintaining a supportive and empathetic approach at all times About You Experience working in housing, ideally within temporary accommodation or homelessness services Strong communication skills, with the ability to handle complaints and member enquiries confidently Ability to build effective working relationships with external partners and internal teams Good understanding of housing standards and suitability requirements (desirable) Organised, detail-oriented, and committed to delivering high-quality services How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We are seeking an experienced Resettlement & Move-On Officer to support households in temporary accommodation to secure long-term housing in the Private Rented Sector (PRS) . This role is ideal for candidates with a background in estate agency, lettings, or private sector housing , who have experience working with private landlords and managing property placements. You will be responsible for helping homeless households move on from temporary accommodation into suitable private rented accommodation by building relationships with landlords and letting agents , negotiating tenancies, and supporting residents through the resettlement process. Key Responsibilities Support households to move from temporary accommodation into private rented accommodation . Work closely with private landlords and letting agents to source suitable properties. Negotiate rents, deposits, and tenancy terms. Carry out affordability assessments and ensure properties are suitable and sustainable. Assist clients with tenancy sign-ups and moving arrangements. Provide resettlement support to ensure successful tenancy sustainment. Conduct property viewings where required. Liaise with Housing Benefit/Universal Credit teams regarding rent and LHA rates. Maintain accurate case records and meet move-on targets. Help prevent homelessness by securing private rented sector accommodation. Essential Experience Experience working in estate agency, lettings, property management, or private sector housing . Experience working with private landlords and letting agents . Experience negotiating rents and tenancy agreements. Understanding of the Private Rented Sector . Experience working in housing, homelessness, or resettlement (desirable but not essential if strong PRS/estate agency background). If you have the relevant skills then please apply today!

Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches Supporting void and re-let processes, including property set up, sign-ups and tenancy closures Liaising with landlords, agents and contractors to resolve issues and maintain service standards Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards Assisting with statutory offers, decision letters and discharge of duty notifications Supporting emergency accommodation placements and participating in out-of-hours rotas where required What You Will Need Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017 Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance Experience managing housing placements, inspections and working with landlords or managing agents Ability to manage a busy caseload and work to tight deadlines Strong communication skills with the ability to support vulnerable residents and manage challenging situations Good IT skills and experience using housing management systems Ability to work collaboratively with internal teams and external partners Full UK driving licence and access to a vehicle (desirable)

Marks Consulting Partners are currently looking for a Temporary Accommodation Officer to work with one of our Housing Association clients in Hertfordshire. What the Job Will Be Doing Managing tenancies within Temporary Accommodation, ensuring a high-quality and customer-focused housing management service Completing pre-tenancy checks, risk assessments and regular tenancy reviews, including six-weekly and long-term tenancy reviews Supporting residents with complex needs, helping them sustain their tenancies and access appropriate services Managing rent accounts, setting up payment plans and monitoring arrears to reduce debt Handling anti-social behaviour cases and tenancy breaches in line with policies and procedures Carrying out regular property and fire safety inspections, ensuring properties meet health and safety standards Managing void turnaround processes to ensure properties are re-let efficiently Working collaboratively with internal teams and external agencies to deliver a seamless service Representing the organisation at court hearings and external meetings where required Engaging with residents and supporting community involvement initiatives Ensuring compliance with housing legislation, regulatory standards and organisational policies Supporting business continuity and emergency response where required, including occasional out-of-hours work What You Will Need Experience in tenancy management within Temporary Accommodation or a similar housing setting Experience working with vulnerable individuals and managing complex cases Proven experience managing rent arrears and supporting income recovery Strong knowledge of housing legislation and tenancy management practices Excellent communication, negotiation and problem-solving skills Ability to manage a varied caseload and work independently Strong organisational and IT skills, including experience using housing management systems Full UK driving licence and access to a vehicle

Housing Solutions Officer needed in Addlestone, Surrey Paying £19.68 per hr ref OR99457 Full time hours on a temporary basis Key Responsibilities Provide housing advice and solutions to prevent homelessness Carry out housing needs assessments and develop personalised housing plans Work with private landlords and accommodation providers to secure housing Support customers with complex needs, signposting to relevant support services Maintain accurate case records and ensure compliance with internal procedures Build positive working relationships with internal teams and external partners Represent the organisation professionally and empathetically at all times If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared

We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. Support residents to self-serve online and promote digital engagement where possible. Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate. Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies. Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings. Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World. Support coordination of resident meetings and events, including minute-taking when required. Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes. Key Requirements Previous experience in a customer service or housing administration role. Excellent communication skills - both written and verbal - with a professional and empathetic approach. Strong organisational skills with the ability to prioritise workload in a busy environment. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems. Good attention to detail and accurate record-keeping. A proactive attitude with the ability to work independently and as part of a team. Commitment to the values of social housing and delivering a high standard of customer care. A basic understanding of housing policies and processes is desirable (training will be provided). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Homeless Intervention Caseworker Housing Chicksands, Bedford Contract £30 per hour PAYE or £39.27 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for Homeless Intervention Caseworker - Housing Officer will be expected to attend the office as per business requirement. Usually 2 days per week. The role of Homeless Intervention Officer is a statutory role specifically focused on intervening early, preventing homelessness and managing our crisis response aims of alleviating homelessness where this has occurred. Working directly with those affected by homelessness by: - Triaging new approaches and providing quality advice to delay or stop homelessness in its tracks to all groups of customers including vulnerable customers who are in priority need, undertakes assessments to understand the council's duty - Undertakes all necessary enquiries and prevention activity via Personal housing Plans - Makes and checks statutory homeless decisions which are subject to legal challenge - Work closely with internal and external partners and agencies to resolve homelessness - Assesses who requires Transitional Accommodation - They ensure that the council meets the requirements of Part 7, Housing Act 1996 and Homeless Reduction Act. - Considering Safeguarding issues and referrals, especially concerning children, older people and those claiming homelessness due to domestic abuse. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Conducting full assessment of all eligible applicants who present as homeless or threatened with homelessness and issue notification letters in accordance with the legislation. Work collaboratively with applicants to draw up an agreed personalised housing plans and continually review the plan by updating the advice and support provided to the applicants. Assist in delivering a comprehensive and proactive homelessness prevention and advice service. Liaising with friends and family, landlords, letting agents, General Practitioners, Health Care workers, internal and external partners in the process of preventing or relieving homelessness and determining duties owed to applicants. Taking all reasonable steps to relieve homelessness irrespective of priority need. Conducting assessment interviews at Council offices and making home visits to homeless applicants. Apply and implement homelessness laws and the code of guidance, including the Housing Act1996, the Homelessness Act 2002, the Homeless Reduction Act 2017 and other relevant guidance and legislation whilst carrying out assessments of applicants housing and support needs. Explain the full range of housing solutions available to customers to help prevent or relieve homelessness as well as mediate to help resolve potentially homeless cases irrespective of tenure (excluding fear of violence). Ensure full and accurate recordings of client s details, all advice and support provided and maintain accurate written and computer records, reports and other monitoring information as required, in connection with the various duties and case management and in line with relevant policies and procedures. To manage client s expectations advising as to potential housing solutions including private rented and hostel accommodation and as to the lower supply of social housing compared to demand. To undertake a holistic assessment of current housing issues and seek out appropriate solutions where possible at an early stage to prevent homelessness and where possible prevent the use of interim accommodation by preventing homelessness. You may need to make referrals to the Mental Health or other relevant professional panels and to attend or participate in case conferences as requested. To keep up to date with relevant case law particularly in respect of the tests of vulnerability and priority need and with reference to responsibilities under the Equality Act and Care Acts. To identify and refer cases to the homeless outreach workers / services, e.g. those with a history of rough sleeping or complex needs where resettlement is needed to enable rehousing by social or other housing providers. You will be working closely with the temporary accommodation team to support the client with rehoming to permanent accommodation. You will provide information to clients on the operation of the Council s Housing Register, advice on a household s position on the register, extending areas of choice and prospects of assistance with housing and update systems as necessary. You will be required to complete assessments on suitable accommodation for applicants for temporary or long-term accommodation to end the homeless duty. This role is likely to be two days in the office per week, candidates must be able to attend CBC office locations when requested. There will be a requirement to attend team meetings as and when required. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

We are seeking a dedicated and reliable Emergency Accommodation Officer to join a local authority team in North London. This role involves overseeing a hostel that provides temporary accommodation for families experiencing homelessness, ensuring a safe, supportive, and well-managed environment. Key responsibilities include maintaining high standards of health and safety, with a strong focus on fire safety compliance, as well as carrying out essential administrative duties. You will also play a vital role in delivering excellent customer service, supporting residents with professionalism, empathy, and respect. The role requires flexibility, with shifts scheduled between 7:00am and 10:00pm, including weekend working. As the hostel operates 24/7, you will also be required to work some bank holidays, with time off provided in lieu. The ideal candidate will have a solid understanding of housing or supported accommodation settings, strong organisational skills, and the ability to manage challenging situations calmly and effectively. This is an excellent opportunity to make a meaningful difference within the community while working in a dynamic and supportive environment. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Good Afternoon, I am currently representing Lambeth Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Temporary Accommodation Move On Officer this role will be: SW2 1RW Hybrid 2 days office based, 3 days WFH. The right candidate will: To manage a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. We require the following: Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment. Experience of successfully negotiating with internal/external clients and stakeholders with maximum effect; achieving desired outcomes. To have and maintain a thorough and up to date knowledge of homelessness legislation, case law and best practice, as it applies to temporary accommodation and basic understanding of private sector tenant and landlord legislation. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,

Temporary Accommodation Officer As part of the Temporary Accommodation Move On team to work with households in temporary accommodation to move into settled accommodation. Understanding their move on needs, matching them to suitable (as legally defined) settled accommodation, supporting them to overcome any move on barriers, and completing their discharge from temporary accommodation. Temporary Accommodation Officer To work with the Lettings Negotiators in the team, to identify the properties needed and to match households to the properties they have sourced ensuring no properties are left unused. Temporary Accommodation Officer To set expectations about the most likely route into settled accommodation, and what actions the household should take to successfully move out of temporary accommodation. To signpost households to relevant support e.g. for benefits or debt advice, to ensure they are in the best position to move into and sustain their settled accommodation. Temporary Accommodation Officer This role is key in ensuring households are able to move on from temporary accommodation, reducing the average stay length and the number of households in temporary accommodation. To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. Temporary Accommodation Officer To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To work at pace, ensuring cases are progressed in a timely way and properties are used efficiently. Temporary Accommodation Officer To liaise with other Council departments and external bodies as required, including Social Care, GPs, fraud etc. to ensure offers of suitable accommodation and required measures to support a successful move into settled accommodation are in place. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. Where choice-based lettings is the best option for the household, making sure they understand what this option is, supporting them to bid on suitable properties, if shortlisted to attend viewings and when they accept an offer to make the move. To undertake property visits and home visits to the household, as required to ensure the suitability of a property and the successful move on from temporary accommodation, where this would be beneficial. To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process. To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools. Responsible for dealing with, and supporting, complaints taking remedial action as necessary and using learning from complaints and reviews to support service improvements. To feedback to the Move On Team Lead to support efficient management of the team, including the identification of households ready to move into settled accommodation and the sourcing of suitable properties. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined-up approach in the operational deployment of services.

Overall Role Purpose: To reduce homelessness by employing a range of behaviours aimed at building trusting and productive relationships with customers that enable officers to persuade, influence and support them to make positive choices and fully engage with realistic housing options to prevent and relieve homelessness. To provide an effective, professional service which includes offering customers in housing need a full range of advice and interventions related to their housing options in the private and public sector with the aim of ensuring a comprehensive service to prevent homelessness. To provide an effective, professional homelessness service including the assessment and investigation of homeless approaches and applications in line with the Councils' statutory duties under Housing Act 1996 Part 7 and relevant case law. To work with customers to develop, update and review Personalised Housing Plans for customers on behalf of the council in light of the Homelessness Reduction Act 2017. Working with customers to implement these plans to ensure that homelessness is prevented or relieved through active interventions and pursuit of effective housing options. To play an integral role in the reduction of expenditure on temporary accommodation by ensuring decisions are made, taking into account the direct as well as wider cost implications for the Council. To take responsibility for the recording of high quality, key data on homelessness for submission to the Department for Communities and Local Government ensuring key trends on homelessness, the causes and solutions are available for analysis locally and to the Government to measure the impact of homelessness nationally Where possible, use influencing and problem-solving skills to negotiate with householders, landlords and accommodation providers in order to ensure the accommodation remains open to those threatened with homelessness for the maximum period of time so that effective housing options casework can be undertaken. Where possible, use influencing and problem solving skills to negotiate the withdrawal of the threat of homelessness and extension of the right to occupy so that homelessness is averted. To develop a range of effective housing solutions for customers through the use of creative thinking and via the building of relationships with accommodation providers. Thorough understanding of inner city housing issues Understanding of access to social housing locally Awareness of issues and initiatives facing local authority housing Good knowledge of relevant Lettings, Homelessness and Housing Act legislation including security of tenure and private tenants' rights Good knowledge of relevant case law and Codes of Guidance A good knowledge of services, benefits and support available to applicants experiencing housing problems Experience Experience of providing an effective advice service to members of the public Experience of implementing an equality and diversity approach to service delivery Experience of working in a team Experience of working in a demanding front line customer service environment Experience of dealing effectively with confrontational and challenging situations Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need Experience of carrying out interviews, investigations, negotiations Experience of effective record keeping including electronically Experience of successfully working to performance targets and deadlines Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer

MMP Consultancy are looking to recruit a Senior Housing Options Reviews Officer to join our client's Housing Options Team on a 3-month temporary basis. Please note that this opportunity can be home based but you must be prepared to travel to site when required. Duties: Assist the Head of Service in the day-to-day allocation of work to the Housing Reviews Team and to provide guidance on the interpretation of complex legislation and the statutory duties of the client on relevant legislation and enactment of law and ensure implementation of any subsequent changes arising from amendments in statute and guidanc Assist the Head of Service with coordinating the review function and ensuring that decisions are robust, high quality and transparent, ensuring that reviews are conducted in compliance with the statutory timescales, regulatory framework, and the Code of Guidance Responsible for providing guidance and instruction to Housing Options Officer regarding the nature and extent of appropriate enquiries You will be expected to carry out regular case management as well as monitoring casework quality to ensure that decisions are defendable on appeal Carry out relevant inquiries and maintain accurate, detailed notes in a timely manner Work collaboratively with the wider housing service providing feedback and guidance to original decision makers Work in conjunction with the Head of Service or other senior officers when assessing requests for the provision of interim accommodation and where refusal is appropriate to draft detailed decisions setting out the client's reason for that refusal Participate in team duties such as the recording of review requests, maintaining and accurately updating databases and team mailboxes Liaise with each client's legal representatives and attend Court when required Possess an analytical, investigative approach towards your work and have the ability to critically appraise information and communicate complex decision making in writing. You will also be expected to use the findings of your review work to identify opportunities for service improvement and good practice Person Specification: Experienced decision maker and have a detailed knowledge of the Housing Act 1996 as amended by the Homelessness Act 2002 and the Homelessness Reduction Act 2017 and with regard to the Homelessness Code of Guidance 2017 and the relevant Allocation Schemes. Possess a detailed knowledge of parts VI and VII of the Housing Act 1996 as amended, the Homelessness Code of Guidance, as well as a working knowledge of relevant case law which you will apply when undertaking any statutory review. Possess excellent writing skills and be able to draft detailed, fully particularised robust decisions of a sufficient standard so as to withstand any further challenge and which address the relevant legislation and objective argument(s) in relation to that review. Possess an analytical, investigative approach towards your work and have the ability to critically appraise information and communicate complex decision making in writing. You will also be expected to use the findings of your review work to identify opportunities for service improvement and good practice.

Temporary Accommodation Placement Officer Location: North London Type: Temporary (Ongoing) Rate: 26.19 Schedule: Hybrid Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the North London area, who are looking for a highly skilled Temporary Accommodation Placement Officer to join their team. Key Responsibilities - Temporary Accommodation Placement Officer: Facilitating the temporary accommodation allocation process, including assessing and placing homeless households into suitable and affordable accommodation in line with statutory duties Sourcing and booking temporary accommodation placements on a daily basis Assessing applicants' housing needs and ensuring appropriate placements, including handling difficult conversations such as refusals and discharging duty where required Completing sign-ups into temporary accommodation, including all relevant documentation and housing benefit claims Working collaboratively with internal teams to achieve the best housing outcomes for residents Coordinating logistics such as transport, removals, and storage for households moving in and out of accommodation Updating housing systems accurately to ensure compliance with legal obligations for both landlord and tenant Supporting emergency decants and transfers Providing advice and guidance on housing options, including temporary and social housing Ensuring compliance with policies, procedures, and legislation, including safeguarding and equality standards Participating in training and supporting the induction of new staff Carrying out any additional duties in line with the role

Spencer Clarke Group are seeking a Temporary Accommodation Placement Officer for a Local Authority Client in North London. In this role, you will support homeless households by sourcing, allocating and managing suitable temporary accommodation, ensuring statutory duties are met. Duties: Source and book suitable temporary accommodation placements on a daily basis for homeless households Assess housing needs and complete sign-ups, ensuring all tenancy and housing benefit paperwork is accurately processed Manage case records on housing systems, maintaining accurate and up-to-date information in line with statutory requirements Support residents through the temporary accommodation process, including move-ins, move-outs, and difficult housing decisions Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in a busy housing, homelessness or customer-facing service supporting vulnerable people Experience of assessing needs and making decisions in line with housing legislation or organisational policy Experience of handling difficult conversations with residents or service users in a sensitive and professional manner Experience using IT systems and case management tools to maintain accurate records and manage workload effectively What's on offer: Salary: 24ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

We're recruiting an experienced Temporary Accommodation Placement Officer to join a busy local authority housing service, supporting the placement of homeless households into suitable emergency and temporary accommodation. This is a fast-paced, frontline role focused on sourcing and allocating temporary accommodation in line with statutory duties. The successful candidate will play a key role in ensuring residents are placed into safe, suitable and affordable accommodation while receiving clear advice and support throughout the process. The Role - Manage the end-to-end temporary accommodation placement process, ensuring homeless households are placed into suitable accommodation in line with statutory duties. - Source and book temporary accommodation on a daily basis, including emergency and interim placements. - Assess applicants' housing needs, ensuring suitability, affordability and support requirements are fully considered. - Conduct difficult conversations with residents, including refusal of offers and discharge of duty decisions where required. - Sign up households into temporary accommodation, ensuring all documentation is completed accurately, including housing benefit applications. - Provide clear housing advice, guidance and support to residents on their housing options, including temporary and longer-term solutions. - Work collaboratively with Housing Options, Homelessness and other housing services to achieve positive outcomes for residents. - Arrange and coordinate moves into and out of temporary accommodation, including transport, removals, storage and interpreting services. - Support emergency decants and transfers, ensuring residents are moved quickly and safely when required. - Maintain accurate and up-to-date records on housing management systems, ensuring compliance with legal and operational requirements. - Ensure all placements and decisions are made in line with housing legislation, policies and procedures. - Support a customer-focused service, ensuring residents receive a compassionate and responsive experience. - Contribute to service improvements by identifying trends, challenges and opportunities to enhance delivery. Key Requirements - Experience working within a local authority or housing association in a temporary accommodation, homelessness or housing options role. - Strong understanding of housing legislation, particularly in relation to homelessness duties and temporary accommodation. - Experience assessing housing needs and making suitability decisions for accommodation placements. - Ability to manage a high-volume workload in a fast-paced environment. - Experience working in a customer-facing role, supporting vulnerable residents and handling complex situations. - Confidence in managing difficult conversations, including refusals and sensitive casework. - Strong communication skills, both written and verbal, with the ability to adapt to different audiences. - Good IT skills and experience using housing or case management systems. - Strong organisational and administrative skills, with attention to detail in record keeping. - Ability to work collaboratively with internal teams and external partners. - Understanding of safeguarding, equality, diversity and inclusion within housing services. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Temporary Accommodation Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Housing Officer (Dispersal Accommodation) Hampshire 28,000 - 35,000 per annum Full-time Fixed Term Contract (6 months) About the Role We are currently recruiting for a compassionate and proactive Housing Officer to join a fast-paced and rewarding environment supporting vulnerable individuals across Hampshire. This role focuses on supporting Service Users, ensuring their welfare, safety, and successful move-on from the dispersal accommodation. You will manage a large and varied caseload while also overseeing a portfolio of properties, ensuring they are safe, well-maintained, and compliant. This is a highly dynamic role requiring strong organisation, resilience, and a genuine passion for supporting people. If you're a dedicated and resilient individual looking to take the next step in your housing or support career in Hampshire then please get in touch Key Responsibilities Service User Support Manage a caseload of approximately (Apply online only) Service Users Conduct inductions and support Service Users settling into accommodation (in Hampshire) Carry out regular welfare checks and property visits (in Hampshire) Signpost individuals to relevant services such as healthcare and local support agencies (in Hampshire) Report and manage incidents, safeguarding concerns, and absconding cases Ensure timely move-on in line with contractual requirements Property & Portfolio Management Conduct property inspections and report maintenance issues Coordinate repairs and ensure properties meet health & safety standards Prepare properties for new occupants and manage voids effectively Support inventory management and minor repairs where required Collaboration & Communication Work closely with internal teams and external stakeholders Attend meetings and contribute to service delivery improvements Maintain accurate, up-to-date records and documentation Support colleagues and provide cover when required General Responsibilities Ensure compliance with company procedures and relevant legislation Participate in training and continuous professional development Remain responsive to communications and operational demands, including emergencies What We're Looking For Experience working in housing, support work, or a similar role Strong organisational skills and ability to manage a high-volume caseload Excellent communication and interpersonal skills Ability to work independently and as part of a team Understanding of safeguarding and supporting vulnerable individuals (desirable) Full UK Driving Licence and access to your own vehicle (essential) Why Apply? Opportunity to make a real impact supporting vulnerable individuals Varied and rewarding role with no two days the same Supportive team environment Ongoing training and development opportunities Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Spencer Clarke Group are seeking a Homelessness Complaints and Enquiries Officer for a Local Authority Client in Southwest London. In this role, you will manage and respond to complex homelessness-related complaints and enquiries, ensuring timely, legally compliant, and customer-focused outcomes. Duties: Investigate and respond to homelessness-related complaints and enquiries in line with legislation and council policy Manage a caseload covering statutory decisions, housing register applications, and temporary accommodation Liaise with residents, internal teams, and external partners to gather evidence and resolve cases Maintain accurate case records and produce clear, professional written responses Qualifications and Experience: The successful candidate will have the following skills / experience: Proven experience handling complaints, including complex and high-risk cases Direct experience working with homelessness services and statutory decision-making Experience managing cases involving housing register applications and temporary accommodation Experience using case management systems within a local authority or similar environment What's on offer: Salary: 30ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Reviews Officer London Hybrid Rate: £30.77 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 Months Start Date: 1st May Working Hours: 36 Hours Role Summary A local authority is seeking an experienced professional to join their Housing Services team, focusing on statutory reviews across homelessness decisions, housing register applications, and temporary accommodation suitability. This role plays a key part in ensuring decisions are legally compliant, fair, and delivered within required timeframes, while maintaining a strong customer-focused approach. What you will do as a Reviews Officer - Complete statutory homelessness reviews, including housing register and temporary accommodation suitability cases - Ensure all decisions align with current legislation, statutory guidance, and internal policies - Manage a varied and complex caseload efficiently with minimal supervision - Liaise with service users, internal teams, and external agencies via phone, email, and face-to-face - Accurately record case activity and maintain clear, compliant documentation - Gather, assess, and analyse information to support robust and defensible decisions - Deliver clear, empathetic, and professional communication at all times What you will need as a Reviews Officer - Proven experience completing homelessness reviews (essential) - Experience with housing register and temporary accommodation suitability reviews (essential) - Strong knowledge of homelessness legislation and relevant policies - Experience in statutory decision-making within housing or homelessness - Strong written, numerical, and analytical skills - Experience using case management systems - Excellent communication and interpersonal skills - Ability to work independently in a fast-paced environment What's on offer - Competitive hourly rate of £30.77 (Umbrella) - Hybrid working arrangement - Opportunity to work within a busy and impactful Housing Services team - Potential for contract extension Apply NOW or call Jack on (phone number removed).

Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.