About the role
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We recently moved into a brand-new Town Hall so it is a great time to join us as we settle into our new state of the art offices with excellently designed spaces that facilitate collaborative working.
We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management, the stock is managed by the Crawley Homes division of the Council. We are passionate about the services we deliver and our commitment to building safety.
Crawley Homes is one of the leading social housing providers in the region who have already made significant progress in the application of the Golden Thread of Digital Information for our major projects and implementing the requirements of the building Safety Act 2022.
We are looking to recruit to this role of Compliance Surveyor to assist us with the delivery of our building safety and compliance projects to ensure the Council meets all requirements of applicable health and safety legislation. It is therefore an exciting time to join us to ensure you are part of this important agenda.
We are looking for someone who:
Has the knowledge and ability to develop and implement the Crawley Homes Health and Safety policies.
Is able to work with partners to achieve our commitments.
Can plan and maintain our compliancy programmes.
Has knowledge and understanding of various compliance legislation, including electrical, gas, fire, legionella, asbestos and health and safety
Has experience and ability to work and consult with residents on compliance matters.
You need to be highly motivated and able to work independently and as part of a very busy dynamic multi-skilled team, having the technical and professional skills to deliver the work as set out in the job description. It would be an advantage, although not essential, if you have worked within a social housing maintenance/project management environment with a strong background in working on compliance projects.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
Working hours 37 hours per week, flexible working location (i.e.: home/office 2 days per week).
A full current UK driving licence will be a requirement of the role.
Casual car user (currently under review).
May be required to work at a contractor’s premises.
Satisfactory clearance of a basic disclosure and barring check (DBS) will be a condition of employment.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online.
Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.
Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, please apply online
Jun 02, 2023
Permanent
About the role
Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We recently moved into a brand-new Town Hall so it is a great time to join us as we settle into our new state of the art offices with excellently designed spaces that facilitate collaborative working.
We are a stock retained authority with over 8,400 homes plus sheltered and hostel accommodation under our management, the stock is managed by the Crawley Homes division of the Council. We are passionate about the services we deliver and our commitment to building safety.
Crawley Homes is one of the leading social housing providers in the region who have already made significant progress in the application of the Golden Thread of Digital Information for our major projects and implementing the requirements of the building Safety Act 2022.
We are looking to recruit to this role of Compliance Surveyor to assist us with the delivery of our building safety and compliance projects to ensure the Council meets all requirements of applicable health and safety legislation. It is therefore an exciting time to join us to ensure you are part of this important agenda.
We are looking for someone who:
Has the knowledge and ability to develop and implement the Crawley Homes Health and Safety policies.
Is able to work with partners to achieve our commitments.
Can plan and maintain our compliancy programmes.
Has knowledge and understanding of various compliance legislation, including electrical, gas, fire, legionella, asbestos and health and safety
Has experience and ability to work and consult with residents on compliance matters.
You need to be highly motivated and able to work independently and as part of a very busy dynamic multi-skilled team, having the technical and professional skills to deliver the work as set out in the job description. It would be an advantage, although not essential, if you have worked within a social housing maintenance/project management environment with a strong background in working on compliance projects.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
Working hours 37 hours per week, flexible working location (i.e.: home/office 2 days per week).
A full current UK driving licence will be a requirement of the role.
Casual car user (currently under review).
May be required to work at a contractor’s premises.
Satisfactory clearance of a basic disclosure and barring check (DBS) will be a condition of employment.
Employee benefits
We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online.
Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form.
Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, please apply online
Housing Options Officer - Mid Devon Rate: £23.32 p/h Umbrella Duration: 5 months initially Hours: 37 a week They can offer flexible hybrid and remote working. KEY CORPORATE ACCOUNTABILITIES: 1.To provide a professional housing advice, housing waiting list, and homelessness service to those in need of affordable housing as per the Housing Act and Homelessness legislation. KEY SERVICES ACCOUNTABILITIES: 1.To provide a high level of service delivery taking account of Council's policies and procedures and to promote a culture of customer focus. 2.To contribute to service development in co-operation with other colleagues and the Housing Options Manager. 3.To maintain Devon Home Choice policy and procedures within a defined area of Mid Devon. 4.To attend home visit and other venues as appropriate to provide a housing advice service to members of the public. 5.To maintain an up-to-date knowledge and awareness of legislation and case law relating to the duties of the post holder. 6.To interview and assist those persons who believe themselves to be homeless or threatened with homelessness giving advice on their housing options. 7.To interview and assist those persons requiring housing advice, giving advice on their housing options as required under the Housing Act. 8.To help prevent homelessness by directing applicants to the appropriate advice and assistance. 9.To make formal decisions on homeless applications. 10.To make formal decisions on Devon Home Choice applicants. 11.To ensure that Bed and Breakfast accommodation, short life and other temporary accommodation is available to meet the needs of those who are homeless. 12.To allocate temporary accommodation in accordance with the Housing Act legislation. 13.To maintain regular contact with Housing Associations and other providers of affordable housing and assist them with the Devon Home Choice management of vacancies as appropriate. 14.To support the Housing Options Manager in project work, as appropriate; this may include working on research to inform the Housing enabling role 15.To undertake visits, as required, to determine housing needs and prepare housing plans 16.To prepare homelessness and lettings statistics. 17.To serve Notices upon applicants in temporary accommodation. 18.To attend court as and when required 19.To deal with routine correspondence and telephone enquiries relating to the activities. 20.To undertake all relevant training required. 21.To deputise for the Housing Options Manager as appropriate. 22.To undertake other duties commensurate with the grade of the post. If you are interested please send a CV to (url removed) at your earliest convenience or call me on (phone number removed)
Apr 30, 2024
Contract
Housing Options Officer - Mid Devon Rate: £23.32 p/h Umbrella Duration: 5 months initially Hours: 37 a week They can offer flexible hybrid and remote working. KEY CORPORATE ACCOUNTABILITIES: 1.To provide a professional housing advice, housing waiting list, and homelessness service to those in need of affordable housing as per the Housing Act and Homelessness legislation. KEY SERVICES ACCOUNTABILITIES: 1.To provide a high level of service delivery taking account of Council's policies and procedures and to promote a culture of customer focus. 2.To contribute to service development in co-operation with other colleagues and the Housing Options Manager. 3.To maintain Devon Home Choice policy and procedures within a defined area of Mid Devon. 4.To attend home visit and other venues as appropriate to provide a housing advice service to members of the public. 5.To maintain an up-to-date knowledge and awareness of legislation and case law relating to the duties of the post holder. 6.To interview and assist those persons who believe themselves to be homeless or threatened with homelessness giving advice on their housing options. 7.To interview and assist those persons requiring housing advice, giving advice on their housing options as required under the Housing Act. 8.To help prevent homelessness by directing applicants to the appropriate advice and assistance. 9.To make formal decisions on homeless applications. 10.To make formal decisions on Devon Home Choice applicants. 11.To ensure that Bed and Breakfast accommodation, short life and other temporary accommodation is available to meet the needs of those who are homeless. 12.To allocate temporary accommodation in accordance with the Housing Act legislation. 13.To maintain regular contact with Housing Associations and other providers of affordable housing and assist them with the Devon Home Choice management of vacancies as appropriate. 14.To support the Housing Options Manager in project work, as appropriate; this may include working on research to inform the Housing enabling role 15.To undertake visits, as required, to determine housing needs and prepare housing plans 16.To prepare homelessness and lettings statistics. 17.To serve Notices upon applicants in temporary accommodation. 18.To attend court as and when required 19.To deal with routine correspondence and telephone enquiries relating to the activities. 20.To undertake all relevant training required. 21.To deputise for the Housing Options Manager as appropriate. 22.To undertake other duties commensurate with the grade of the post. If you are interested please send a CV to (url removed) at your earliest convenience or call me on (phone number removed)
Senior Repairs Officer / Team Leader - SE London - Property and Housing Scheduling Team Leader Managing Operatives Large Housing Organisation Organising Wip Review materials/ sign off Rec forms Wip inspections Force entries Dealing with cooperate complaints Ensure that all appointments and delivery targets are achieved by effective planning of the repairs and voids Coach and motive the team to create a productive working environment and achieve all key performance indicators Liaison and co-ordination with the Planning and Performance Manager, Head of Service, Property Services and Neighbourhoods in relation to an effective repairs and void service Provide planning support to the team during short staffing levels / increase in demand to ensure targets and workload continues to be met and achieved Review contractors and verify the on boarding of contractors is delivered smoothly to ensure enough cover is provided in areas of specialism Review management reports, gather, analyse, and validate data, presenting findings to the Planning and Performance team Full Time Office Based On-going contract - Temp
Apr 30, 2024
Contract
Senior Repairs Officer / Team Leader - SE London - Property and Housing Scheduling Team Leader Managing Operatives Large Housing Organisation Organising Wip Review materials/ sign off Rec forms Wip inspections Force entries Dealing with cooperate complaints Ensure that all appointments and delivery targets are achieved by effective planning of the repairs and voids Coach and motive the team to create a productive working environment and achieve all key performance indicators Liaison and co-ordination with the Planning and Performance Manager, Head of Service, Property Services and Neighbourhoods in relation to an effective repairs and void service Provide planning support to the team during short staffing levels / increase in demand to ensure targets and workload continues to be met and achieved Review contractors and verify the on boarding of contractors is delivered smoothly to ensure enough cover is provided in areas of specialism Review management reports, gather, analyse, and validate data, presenting findings to the Planning and Performance team Full Time Office Based On-going contract - Temp
Rough Sleeper Navigator Lewisham Job Role To provide a comprehensive high quality homeless prevention, support and advice service to all rough sleepers in Lewisham. To provide an assessment service to rough sleepers presenting to the Council to ascertain what duties are owed to them by the authority and what alternative housing options are available to them. To act as a key worker to allocated rough sleepers, working alongside Housing Solution Officers to ensure Personal Housing Plans are in place and up-to-date, taking them through the actions of their personal housing plans and ensuring each step towards permanent housing is completed. To develop specialist knowledge and skills in relation to rough sleepers as required to enable the delivery of a flexible and responsive housing needs service that can effectively meet changing demands and customer pressures. To focus on engaging rough sleepers into services using an outreach approach, and working in close partnership with London Street Rescue, NSNO Hub's and other funded and voluntary rough sleeping Initiative services in the borough. To keep up to date, clear, accessible and accurate casework and data records and report on performance as required. To keep up to date, clear, accessible and accurate casework and data records and report on performance as required. Signpost or reconnecting identified rough sleepers to area of local connection To support rough sleepers maximize their income through supporting them to make applications and encourage them to attend required DWP and medical appointments.
Apr 30, 2024
Seasonal
Rough Sleeper Navigator Lewisham Job Role To provide a comprehensive high quality homeless prevention, support and advice service to all rough sleepers in Lewisham. To provide an assessment service to rough sleepers presenting to the Council to ascertain what duties are owed to them by the authority and what alternative housing options are available to them. To act as a key worker to allocated rough sleepers, working alongside Housing Solution Officers to ensure Personal Housing Plans are in place and up-to-date, taking them through the actions of their personal housing plans and ensuring each step towards permanent housing is completed. To develop specialist knowledge and skills in relation to rough sleepers as required to enable the delivery of a flexible and responsive housing needs service that can effectively meet changing demands and customer pressures. To focus on engaging rough sleepers into services using an outreach approach, and working in close partnership with London Street Rescue, NSNO Hub's and other funded and voluntary rough sleeping Initiative services in the borough. To keep up to date, clear, accessible and accurate casework and data records and report on performance as required. To keep up to date, clear, accessible and accurate casework and data records and report on performance as required. Signpost or reconnecting identified rough sleepers to area of local connection To support rough sleepers maximize their income through supporting them to make applications and encourage them to attend required DWP and medical appointments.
My client in North West London is looking for a Tenancy Sustainment Officer to join their busy team. The ideal candidate must be very experienced in landlord and tenant issues, such as dealing with security of tenant, S21 and s.8 notices, unlawful eviction, disrepair and experience in assessing cases under HRA. The key purpose of this tenancy sustainment role is to provide a high standard of housing advice in order to keep customers within their homes. The role will be required to deal with more complex tenancy sustainment cases by conducting in depth casework on a range of areas. The role will contribute to the reduction in the number of households going into in temporary accommodation and living within unsuitable housing in the borough. The job consists of the following: To provide a specialised housing advice service to clients in housing need including complex landlord and tenant disputes, disrepair, mortgage and rent arrears and welfare benefits To prevent homelessness and resolve housing difficulties through good quality casework and by using a range of prevention tools To help maximise the income of households by advising on back to works programmes, claims for welfare benefits, Discretionary Housing Payments, Crisis Fund and Homeless Prevention Fund Where prevention is unsuccessful, to provide comprehensive housing options advice and if needed a seamless handoff to the housing assessment function To respond to threats of illegal eviction and landlord harassment ensuring that cases are managed appropriately so that there is sufficient evidence to pursue prosecutions in accordance with the Protection from Eviction Act 1977 To work effectively with landlords to sustain tenancies whilst also building positive relationships To holistically assess a customer s circumstances by conducting interviews, undertaking visits to customers in their homes and maintain accurate case notes and accurate information on databases To be able to understand and analyse complex information and to effectively communicate at all levels either face to face, by telephone, in writing or electronically, for example, with senior managers, solicitors and customers whose first language may not be English To ensure that personal knowledge of relevant housing advice and legislation is kept up to date through the research and attendance at training including landlord and tenant law, welfare benefit regulations and property condition law. To work effectively with a range of partners including the council and third sector organisations and proactively promote the prevention agenda to achieve joint outcomes for customers Provide training and support on tenancy sustainment to council services and partners To detect and report any incidents of suspected fraud to the relevant manager and to liaise with other departments such as the councils Corporate Anti-Fraud Team (CAFT), Housing Benefit, Internal Audit and Legal To follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time. To work closely with internal and external colleagues, including social services, our contractors, occupational therapists, education services, support workers, hospitals and other medical professionals. To be committed to providing constructive feed-back to and ideas to colleagues about the quality of the service, system and procedures being provided to customers in order to ensure the Service continually improves from the customer s perspective. If you are interested in this role, please send your CV ONLY in the first instance to Wayne Molsher
Apr 30, 2024
Full time
My client in North West London is looking for a Tenancy Sustainment Officer to join their busy team. The ideal candidate must be very experienced in landlord and tenant issues, such as dealing with security of tenant, S21 and s.8 notices, unlawful eviction, disrepair and experience in assessing cases under HRA. The key purpose of this tenancy sustainment role is to provide a high standard of housing advice in order to keep customers within their homes. The role will be required to deal with more complex tenancy sustainment cases by conducting in depth casework on a range of areas. The role will contribute to the reduction in the number of households going into in temporary accommodation and living within unsuitable housing in the borough. The job consists of the following: To provide a specialised housing advice service to clients in housing need including complex landlord and tenant disputes, disrepair, mortgage and rent arrears and welfare benefits To prevent homelessness and resolve housing difficulties through good quality casework and by using a range of prevention tools To help maximise the income of households by advising on back to works programmes, claims for welfare benefits, Discretionary Housing Payments, Crisis Fund and Homeless Prevention Fund Where prevention is unsuccessful, to provide comprehensive housing options advice and if needed a seamless handoff to the housing assessment function To respond to threats of illegal eviction and landlord harassment ensuring that cases are managed appropriately so that there is sufficient evidence to pursue prosecutions in accordance with the Protection from Eviction Act 1977 To work effectively with landlords to sustain tenancies whilst also building positive relationships To holistically assess a customer s circumstances by conducting interviews, undertaking visits to customers in their homes and maintain accurate case notes and accurate information on databases To be able to understand and analyse complex information and to effectively communicate at all levels either face to face, by telephone, in writing or electronically, for example, with senior managers, solicitors and customers whose first language may not be English To ensure that personal knowledge of relevant housing advice and legislation is kept up to date through the research and attendance at training including landlord and tenant law, welfare benefit regulations and property condition law. To work effectively with a range of partners including the council and third sector organisations and proactively promote the prevention agenda to achieve joint outcomes for customers Provide training and support on tenancy sustainment to council services and partners To detect and report any incidents of suspected fraud to the relevant manager and to liaise with other departments such as the councils Corporate Anti-Fraud Team (CAFT), Housing Benefit, Internal Audit and Legal To follow safeguarding procedures and policies to ensure vulnerable children and adults with housing difficulties receive the right services at the right time. To work closely with internal and external colleagues, including social services, our contractors, occupational therapists, education services, support workers, hospitals and other medical professionals. To be committed to providing constructive feed-back to and ideas to colleagues about the quality of the service, system and procedures being provided to customers in order to ensure the Service continually improves from the customer s perspective. If you are interested in this role, please send your CV ONLY in the first instance to Wayne Molsher
Temporary Accommodation Placement Officer Woolwich Job Role To provide administrative and customer access support to the Temporary Accommodation Team. To undertake sign up of applicants being admitted to temporary accommodation. To process the processing of invoices for emergency accommodation. Main Duties To provide housing service advice and information to customers by telephone, email or in person as part of a reception service. To signpost clients to other services and departments as required. To follow up any interest from prospective new landlords as directed by Senior Access & Support Officer, provide them with the relevant information and inform them of the nightly rate. To allocate properties in accordance with client risks and general circumstances ensuring suitability in line with housing legislation. To ensure properties are health & safety compliant and have up to date safety certificates to enable letting. To check the certificates and ensure they are compliant To negotiate nightly rate for properties which are outside of the Pan London Rate. To provide information about the temporary accommodation offered and to ensure that the overnight agreement and licence is completed.
Apr 30, 2024
Seasonal
Temporary Accommodation Placement Officer Woolwich Job Role To provide administrative and customer access support to the Temporary Accommodation Team. To undertake sign up of applicants being admitted to temporary accommodation. To process the processing of invoices for emergency accommodation. Main Duties To provide housing service advice and information to customers by telephone, email or in person as part of a reception service. To signpost clients to other services and departments as required. To follow up any interest from prospective new landlords as directed by Senior Access & Support Officer, provide them with the relevant information and inform them of the nightly rate. To allocate properties in accordance with client risks and general circumstances ensuring suitability in line with housing legislation. To ensure properties are health & safety compliant and have up to date safety certificates to enable letting. To check the certificates and ensure they are compliant To negotiate nightly rate for properties which are outside of the Pan London Rate. To provide information about the temporary accommodation offered and to ensure that the overnight agreement and licence is completed.
My client is looking for a Neighbourhood Housing Officer to start in this busy team based in South London. The roles are for a minimum of 3 months up to 12 months. Duties and responsibilities: To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation s policies and procedures. To manage low level anti-social behaviour (ASB) in the neighbourhood ensuring that incidents of ASB are resolved quickly and efficiently To deal with tenancy breaches and take appropriate action where necessary. To carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation s Performance Indicators Work with residents and other departments to identify estate improvements in the neighbourhoods To undertake tenancy audits and where necessary take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property. To manage tenancy changes to include, assignments, successions name changes etc. To provide advice and support to vulnerable residents to enable them to sustain their tenancy. To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication etc. To work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods To ensure that Safeguarding is observed whilst carrying out your duties. To provide periodic reports which may include basic statistical information. To be aware of external support agencies and have the ability to effectively sign post residents to appropriate service providers to help them sustain their tenancy. To be able to work alone; visiting residents in their home while observing the organisations lone working procedures. To investigate and resolve complaints in accordance with the Organisation s policies and procedures Identify opportunities for service improvements and make recommendations where appropriate Please send your CV to Wayne Molsher in the first instance.
Apr 30, 2024
Contract
My client is looking for a Neighbourhood Housing Officer to start in this busy team based in South London. The roles are for a minimum of 3 months up to 12 months. Duties and responsibilities: To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation s policies and procedures. To manage low level anti-social behaviour (ASB) in the neighbourhood ensuring that incidents of ASB are resolved quickly and efficiently To deal with tenancy breaches and take appropriate action where necessary. To carry out regular estate inspections ensuring that residents are involved and standards are maintained within the organisation s Performance Indicators Work with residents and other departments to identify estate improvements in the neighbourhoods To undertake tenancy audits and where necessary take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property. To manage tenancy changes to include, assignments, successions name changes etc. To provide advice and support to vulnerable residents to enable them to sustain their tenancy. To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication etc. To work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods To ensure that Safeguarding is observed whilst carrying out your duties. To provide periodic reports which may include basic statistical information. To be aware of external support agencies and have the ability to effectively sign post residents to appropriate service providers to help them sustain their tenancy. To be able to work alone; visiting residents in their home while observing the organisations lone working procedures. To investigate and resolve complaints in accordance with the Organisation s policies and procedures Identify opportunities for service improvements and make recommendations where appropriate Please send your CV to Wayne Molsher in the first instance.
Marks Consulting Partners are currently looking for a Temporary Accommodation Officer to work with one of our Local Authority clients in South London. What the job will be doing Providing housing service advice and information to customers by telephone, email or in person as part of a reception service. To signpost clients to other services and departments as required. Following up any interest from prospective new landlords as directed by Senior Access & Support Officer, provide them with the relevant information and inform them of the nightly rate. Allocating properties in accordance with client risks and general circumstances ensuring suitability in line with housing legislation. Providing information about the temporary accommodation offered and to ensure that the overnight agreement and licence is completed. How to Apply If you would like any further details about this position, please contact Freddie Kaye at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
Apr 30, 2024
Seasonal
Marks Consulting Partners are currently looking for a Temporary Accommodation Officer to work with one of our Local Authority clients in South London. What the job will be doing Providing housing service advice and information to customers by telephone, email or in person as part of a reception service. To signpost clients to other services and departments as required. Following up any interest from prospective new landlords as directed by Senior Access & Support Officer, provide them with the relevant information and inform them of the nightly rate. Allocating properties in accordance with client risks and general circumstances ensuring suitability in line with housing legislation. Providing information about the temporary accommodation offered and to ensure that the overnight agreement and licence is completed. How to Apply If you would like any further details about this position, please contact Freddie Kaye at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
Complaints Officer Westminster - Hybrid I am recruiting for a local authority who is looking for someone to engage with residents via telephone, email, and formal written correspondence. Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members. Letter writing and meticulous attention to detail are crucial aspects of this role. Key Responsibilities Working within the housing customer services directorate overseeing complaints and member enquires this role will support the Complaints Team Manager to develop a strong customer relations centre and take a leading role for creating stronger communication delivery with our residents, leaseholders, elected members and stakeholders. To assist the organisation to provide high quality responses to customers, members and stakeholder feedback by drafting, reviewing, amending and despatching responses as necessary. To receive and handle feedback, complaints, requests and/or enquiries from members of the public, members and stakeholders, however submitted. To liaise with contractors, customers, stakeholders and colleagues as needed to investigate, resolve and respond to feedback, requests, complaints and/or enquiries. To deal with complainants, colleagues, and stakeholders sensitively and in accordance with WCC confidentiality and data protection policies. To develop and maintain effective professional relationships with partners. Skills required Strong letter writing skills Experience working in a complaints environment
Apr 30, 2024
Seasonal
Complaints Officer Westminster - Hybrid I am recruiting for a local authority who is looking for someone to engage with residents via telephone, email, and formal written correspondence. Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members. Letter writing and meticulous attention to detail are crucial aspects of this role. Key Responsibilities Working within the housing customer services directorate overseeing complaints and member enquires this role will support the Complaints Team Manager to develop a strong customer relations centre and take a leading role for creating stronger communication delivery with our residents, leaseholders, elected members and stakeholders. To assist the organisation to provide high quality responses to customers, members and stakeholder feedback by drafting, reviewing, amending and despatching responses as necessary. To receive and handle feedback, complaints, requests and/or enquiries from members of the public, members and stakeholders, however submitted. To liaise with contractors, customers, stakeholders and colleagues as needed to investigate, resolve and respond to feedback, requests, complaints and/or enquiries. To deal with complainants, colleagues, and stakeholders sensitively and in accordance with WCC confidentiality and data protection policies. To develop and maintain effective professional relationships with partners. Skills required Strong letter writing skills Experience working in a complaints environment
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
Resident Involvement Officer Hemel Hempstead, England About the role Do you have housing management experience and a passion for engaging with residents? We are looking for a Resident Involvement Officer to be part of our team providing a customer focused service to the Association s residents in rented accommodation. About Hightown Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We currently manage over 8,600 homes - mostly in the Dacorum, St Albans, Watford, Aylesbury Vale, North Herts and Hertsmere districts and employ over 1,000 staff (mainly in our care and supported housing schemes). Overview The Resident Involvement Officer is responsible for resident engagement services, working closely with the Director of Housing and Head of Housing to build the capacity of residents to comment on and influence service delivery, ensuring that residents are at the forefront housing services and that their voices can be heard. You'll lead community initiatives, activities and to encourage residents to become involved in the places they call home. Key Responsibilities To develop, implement and promote involvement activities and lead on the delivery of a range of resident involvement activity. To support and facilitate the existing resident involvement groups: Residents Voice and Scrutiny Panel, Complaints Scrutiny Group, Anti-Social Behaviour Scrutiny Group and Focus Groups. Provide administrative services and minute taking for each meeting. To promote a culture of excellent customer service and focus, ensuring that the services delivered are responsive to residents needs. To actively consider new and innovative approaches to working with and involving residents, identifying and implementing a wide range of mechanisms for obtaining residents views, including the under-represented and hard to reach groups. To facilitate alternative ways of involving residents in decision making. To support Resident Associations across Hightowns areas of operation. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 37,164pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym If you are interested in joining our friendly team, please apply below. Closing date: Sunday 28th April 2024 Appointment to this position will be subject to satisfactory DBS, references and medical checks. We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
Apr 30, 2024
Full time
Resident Involvement Officer Hemel Hempstead, England About the role Do you have housing management experience and a passion for engaging with residents? We are looking for a Resident Involvement Officer to be part of our team providing a customer focused service to the Association s residents in rented accommodation. About Hightown Hightown is a charitable housing association (operating in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire) aiming to help people who need support and care or who cannot afford to buy or rent a home at market values. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We currently manage over 8,600 homes - mostly in the Dacorum, St Albans, Watford, Aylesbury Vale, North Herts and Hertsmere districts and employ over 1,000 staff (mainly in our care and supported housing schemes). Overview The Resident Involvement Officer is responsible for resident engagement services, working closely with the Director of Housing and Head of Housing to build the capacity of residents to comment on and influence service delivery, ensuring that residents are at the forefront housing services and that their voices can be heard. You'll lead community initiatives, activities and to encourage residents to become involved in the places they call home. Key Responsibilities To develop, implement and promote involvement activities and lead on the delivery of a range of resident involvement activity. To support and facilitate the existing resident involvement groups: Residents Voice and Scrutiny Panel, Complaints Scrutiny Group, Anti-Social Behaviour Scrutiny Group and Focus Groups. Provide administrative services and minute taking for each meeting. To promote a culture of excellent customer service and focus, ensuring that the services delivered are responsive to residents needs. To actively consider new and innovative approaches to working with and involving residents, identifying and implementing a wide range of mechanisms for obtaining residents views, including the under-represented and hard to reach groups. To facilitate alternative ways of involving residents in decision making. To support Resident Associations across Hightowns areas of operation. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 37,164pa for a 35 hour a week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Well-equipped on-site gym If you are interested in joining our friendly team, please apply below. Closing date: Sunday 28th April 2024 Appointment to this position will be subject to satisfactory DBS, references and medical checks. We are an Equal Opportunities Employer. We are a Disability Confident Employer. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.
Housing Choices Case Officer Coalville - Hybrid To prevent homelessness by giving comprehensive advice and assistance, covering the full range of housing options offered by the Council and other agencies to enable customers to find solutions to their housing issues. Where necessary undertake homelessness investigations, issue decisions and discharge the Council's homelessness duty in accordance with relevant legislation. Key Responsibilities Be proactive in the promotion of Housing Choices services & continually explore ways of promoting awareness of the service. To monitor homeless households and take appropriate and timely action to minimise their stay in temporary accommodation. To lead in a specialist area of housing advice e.g. domestic abuse, young people, private rented sector or welfare reform. Undertake homelessness investigations, issue decisions and discharge duties in accordance with relevant legislation. Liaise with internal and external partners to identify and develop housing options. Person Requirements Experience of working in housing advice/options, specifically homelessness prevention. Knowledge of Housing Legislation, particularly relating to homelessness duties.
Apr 30, 2024
Seasonal
Housing Choices Case Officer Coalville - Hybrid To prevent homelessness by giving comprehensive advice and assistance, covering the full range of housing options offered by the Council and other agencies to enable customers to find solutions to their housing issues. Where necessary undertake homelessness investigations, issue decisions and discharge the Council's homelessness duty in accordance with relevant legislation. Key Responsibilities Be proactive in the promotion of Housing Choices services & continually explore ways of promoting awareness of the service. To monitor homeless households and take appropriate and timely action to minimise their stay in temporary accommodation. To lead in a specialist area of housing advice e.g. domestic abuse, young people, private rented sector or welfare reform. Undertake homelessness investigations, issue decisions and discharge duties in accordance with relevant legislation. Liaise with internal and external partners to identify and develop housing options. Person Requirements Experience of working in housing advice/options, specifically homelessness prevention. Knowledge of Housing Legislation, particularly relating to homelessness duties.
To provide and deliver an efficient and effective generic housing management service to residents, helping them to maximise their income, maintain their tenancies, including their rent accounts. Client Details Our client is a Housing Association based in South London and they are in need of a Housing Officer to join for 6 Months. There is also a chance the role could become Permanent in the future. Description Key responsibilities: To deliver an efficient and effective housing management service to customers, aiding them in optimising their income and maintaining tenancies, including rent accounts. To enhance revenue for the Housing Association through timely arrears management and debt recovery, while supporting customers in sustaining their tenancies. To foster customer relationships by delivering exemplary management services, implementing engagement strategies, incorporating Resident Voice feedback, and collaborating with Customer Panel and estate champions. To offer guidance on Universal Credit and other welfare benefits, alongside managing housing services such as Tenancy Management, Voids, Estate Services, and Anti-Social Behavior (ASB). To minimise complaints and elevate satisfaction levels. To achieve key performance indicators and execute service improvement plans. To investigate instances of subletting and tenancy fraud. To ensure the fulfilment of performance targets, objectives, and service standards, with appropriate corrective measures taken when necessary, including identifying service enhancements and adhering to best practice guidelines. Profile The successful candidate: At least 2 years' experience of working in a housing association or local authority, providing generic housing management services to tenants and leaseholders Experience of identifying and assisting customers to sustain their tenancies and enhance their life chances Experience in enforcing tenancy and management conditions Job Offer What is on offer? Immediate start Umbrella rate of 25 per hour Hybrid working 6 months contract that could potentially go Permanent
Apr 30, 2024
Seasonal
To provide and deliver an efficient and effective generic housing management service to residents, helping them to maximise their income, maintain their tenancies, including their rent accounts. Client Details Our client is a Housing Association based in South London and they are in need of a Housing Officer to join for 6 Months. There is also a chance the role could become Permanent in the future. Description Key responsibilities: To deliver an efficient and effective housing management service to customers, aiding them in optimising their income and maintaining tenancies, including rent accounts. To enhance revenue for the Housing Association through timely arrears management and debt recovery, while supporting customers in sustaining their tenancies. To foster customer relationships by delivering exemplary management services, implementing engagement strategies, incorporating Resident Voice feedback, and collaborating with Customer Panel and estate champions. To offer guidance on Universal Credit and other welfare benefits, alongside managing housing services such as Tenancy Management, Voids, Estate Services, and Anti-Social Behavior (ASB). To minimise complaints and elevate satisfaction levels. To achieve key performance indicators and execute service improvement plans. To investigate instances of subletting and tenancy fraud. To ensure the fulfilment of performance targets, objectives, and service standards, with appropriate corrective measures taken when necessary, including identifying service enhancements and adhering to best practice guidelines. Profile The successful candidate: At least 2 years' experience of working in a housing association or local authority, providing generic housing management services to tenants and leaseholders Experience of identifying and assisting customers to sustain their tenancies and enhance their life chances Experience in enforcing tenancy and management conditions Job Offer What is on offer? Immediate start Umbrella rate of 25 per hour Hybrid working 6 months contract that could potentially go Permanent
Neighbourhood Officer Salary £41,081 Location Manchester - Agile Permanent, Full Time, 35 hours per a week Closing date: 12th April 2024 Support our communities. See the difference you can make in our city. At One Manchester we re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes, invest in our communities, help communities to further their learning, manage their money, launch successful businesses and improve their employability. We are expanding and seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service in a defined geographical area. You ll deliver a high-quality housing and tenancy service, working mainly in a designated neighbourhood, you will help to create a sustainable and thriving neighbourhood, customer independence. You will be encouraged to be innovative and work autonomously in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional first point of contact resolution customer experience. What we re looking for: Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy and neighbourhood management and related services including anti-social behaviour, arrears recovery and allocations Understanding of property condition issues with a commitment to maintaining the condition and appearance of properties, estates and neighbourhoods. Experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills. Experience of working collaboratively building successful working relationships with key stakeholders, partners and customers to achieve strong community and neighbourhood regeneration. Able to lone work safely and effectively, delivering high quality services in field-based settings. Demonstrable experience of Safeguarding; raising concerns through policies and procedures. Good IT literacy We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role. The Company We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
Apr 30, 2024
Full time
Neighbourhood Officer Salary £41,081 Location Manchester - Agile Permanent, Full Time, 35 hours per a week Closing date: 12th April 2024 Support our communities. See the difference you can make in our city. At One Manchester we re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes, invest in our communities, help communities to further their learning, manage their money, launch successful businesses and improve their employability. We are expanding and seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service in a defined geographical area. You ll deliver a high-quality housing and tenancy service, working mainly in a designated neighbourhood, you will help to create a sustainable and thriving neighbourhood, customer independence. You will be encouraged to be innovative and work autonomously in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional first point of contact resolution customer experience. What we re looking for: Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy and neighbourhood management and related services including anti-social behaviour, arrears recovery and allocations Understanding of property condition issues with a commitment to maintaining the condition and appearance of properties, estates and neighbourhoods. Experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills. Experience of working collaboratively building successful working relationships with key stakeholders, partners and customers to achieve strong community and neighbourhood regeneration. Able to lone work safely and effectively, delivering high quality services in field-based settings. Demonstrable experience of Safeguarding; raising concerns through policies and procedures. Good IT literacy We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role. The Company We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
Customer Service Officer - Housing and Environment (emergencies) Southwark Job Role To provide and promote a professional, high quality, front line customer focused service to all callers, processing information in response to enquiries, concerns or requests for Council services received through various channels, and ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact. Key Accountabilities To deal with telephone enquiries, emails, letters and texts from customers in a professional manner, consistent with corporate customer services standards and targets. To receive monies, by debit and credit cards, as appropriate, using the Council's electronic payments facility. To follow up with customers to check job completion and service quality, within agreed timescales You will have considerable experience in a similar customer service role and display strong communication and people skills. Most importantly, will be your flexible and collaborative approach and your willingness to address challenges and get things done.
Apr 30, 2024
Contract
Customer Service Officer - Housing and Environment (emergencies) Southwark Job Role To provide and promote a professional, high quality, front line customer focused service to all callers, processing information in response to enquiries, concerns or requests for Council services received through various channels, and ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact. Key Accountabilities To deal with telephone enquiries, emails, letters and texts from customers in a professional manner, consistent with corporate customer services standards and targets. To receive monies, by debit and credit cards, as appropriate, using the Council's electronic payments facility. To follow up with customers to check job completion and service quality, within agreed timescales You will have considerable experience in a similar customer service role and display strong communication and people skills. Most importantly, will be your flexible and collaborative approach and your willingness to address challenges and get things done.
Independent Living Officer Salary £38,378 Location Manchester - Agile Permanent, Full Time, 35 hours per a week Closing date: 12th April 2024 Support our communities. See the difference you can make in our city. At One Manchester we re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes, invest in our communities, help communities to further their learning, manage their money, launch successful businesses and improve their employability. We re looking for an Independent Living Officer to join our Customers & Communities department. You ll proactively lead the delivery of a customer focused service across our independent living portfolio, delivering high-quality housing, tenancy management and support services. Working pro-actively with customers and partners (internal and external) you will help to create sustainable and thriving independent living communities, customer independence and deliver an exceptional first point of contact resolution customer experience. Ensure the safety, wellbeing and safeguarding of customers is effectively managed, maintaining regular contact with customers and ensuring all actions are implemented in accordance with policies and procedures and in support of key performance indicators as determined. Innovation and the ability to work autonomously in the delivery of independent living services is encouraged, with a solution focused approach to overcome challenges and contribute to thriving communities. What we re looking for: Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy management and related services. Understanding and experience of delivering effective scheme and tenancy management Understanding of property condition issues with a commitment to maintaining the condition and appearance of properties and schemes. Responsive to individual circumstances and able to adapt your approach to meet customer needs. Experience of creating person centred support plans with customers, supporting actions and regular review to assist customers to thrive Customer focused with a desire to provide services to a high standard and experience of delivering successful Customer Involvement approaches to ensure high levels of customer involvement. Experience of working collaboratively building successful working relationships with key stakeholders and partners to achieve strong community and neighbourhood regeneration. Demonstrable experience of Safeguarding; raising concerns through policies and procedures, making thorough referrals, attending and contributing to case reviews and monitoring of outcomes, escalating as appropriate. IT literacy and experience of harnessing advances in technology. Willingness to undertake professional qualifications and personal development related to the role Due to the nature of the role, you must be willing to work flexibly to meet the needs of the service and the wider business, including participating in an out of hours rota for bank holidays and Christmas cover. We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Apr 30, 2024
Full time
Independent Living Officer Salary £38,378 Location Manchester - Agile Permanent, Full Time, 35 hours per a week Closing date: 12th April 2024 Support our communities. See the difference you can make in our city. At One Manchester we re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes, invest in our communities, help communities to further their learning, manage their money, launch successful businesses and improve their employability. We re looking for an Independent Living Officer to join our Customers & Communities department. You ll proactively lead the delivery of a customer focused service across our independent living portfolio, delivering high-quality housing, tenancy management and support services. Working pro-actively with customers and partners (internal and external) you will help to create sustainable and thriving independent living communities, customer independence and deliver an exceptional first point of contact resolution customer experience. Ensure the safety, wellbeing and safeguarding of customers is effectively managed, maintaining regular contact with customers and ensuring all actions are implemented in accordance with policies and procedures and in support of key performance indicators as determined. Innovation and the ability to work autonomously in the delivery of independent living services is encouraged, with a solution focused approach to overcome challenges and contribute to thriving communities. What we re looking for: Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy management and related services. Understanding and experience of delivering effective scheme and tenancy management Understanding of property condition issues with a commitment to maintaining the condition and appearance of properties and schemes. Responsive to individual circumstances and able to adapt your approach to meet customer needs. Experience of creating person centred support plans with customers, supporting actions and regular review to assist customers to thrive Customer focused with a desire to provide services to a high standard and experience of delivering successful Customer Involvement approaches to ensure high levels of customer involvement. Experience of working collaboratively building successful working relationships with key stakeholders and partners to achieve strong community and neighbourhood regeneration. Demonstrable experience of Safeguarding; raising concerns through policies and procedures, making thorough referrals, attending and contributing to case reviews and monitoring of outcomes, escalating as appropriate. IT literacy and experience of harnessing advances in technology. Willingness to undertake professional qualifications and personal development related to the role Due to the nature of the role, you must be willing to work flexibly to meet the needs of the service and the wider business, including participating in an out of hours rota for bank holidays and Christmas cover. We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Tenancy Services Officer 17,838 17.5 hours per week Cambridgeshire Our client is a well known Housing Association who are recruiting for a Part Time Tenancy Services Officer. The role is working 17.5 hours per week on a temporary basis. The role will be for a minimum of 12 weeks and there is an option to be considered for the permanent role. The client is looking for a customer focused candidate who will be able to assist and promote tenancy sustainability, in what is a challenging sector. Key duties will include: - To be responsible for the social and financial performance of a designated portfolio of homes across a defined area. - To ensure that communities and individual tenancies remain sustainable for as long as possible employing tailored actions to reduce failed tenancies. - Deliver an excellent customer focused service that is accessible and visible and results in high levels of customer satisfaction. - Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction - Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities. - Support the creation of new ideas and innovation in the business - Be adaptable and brilliant at working in partnership with our customers, colleagues and communities Part time opportunities rarely come available, so this is a great role for an individual who is looking for reduced hours, or to combine two roles! Please send your details and updated CV to Phil Stock at (url removed) Your expert recruitment consultant is Phil Stock, call today on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Seasonal
Tenancy Services Officer 17,838 17.5 hours per week Cambridgeshire Our client is a well known Housing Association who are recruiting for a Part Time Tenancy Services Officer. The role is working 17.5 hours per week on a temporary basis. The role will be for a minimum of 12 weeks and there is an option to be considered for the permanent role. The client is looking for a customer focused candidate who will be able to assist and promote tenancy sustainability, in what is a challenging sector. Key duties will include: - To be responsible for the social and financial performance of a designated portfolio of homes across a defined area. - To ensure that communities and individual tenancies remain sustainable for as long as possible employing tailored actions to reduce failed tenancies. - Deliver an excellent customer focused service that is accessible and visible and results in high levels of customer satisfaction. - Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction - Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities. - Support the creation of new ideas and innovation in the business - Be adaptable and brilliant at working in partnership with our customers, colleagues and communities Part time opportunities rarely come available, so this is a great role for an individual who is looking for reduced hours, or to combine two roles! Please send your details and updated CV to Phil Stock at (url removed) Your expert recruitment consultant is Phil Stock, call today on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Independent Living Scheme Manager Cambridge £28,254.56 pro rata (£22,909.10 actual) Permanent Part time (30 hours per week) We are looking for a self-motivated individual to manage and provide intensive housing management support at one of our Independent Living Schemes in Cambridge. You will be responsible for the management of tenancies and duties that include: completing support plans and risk assessments for residents, monitoring rent accounts, and re-letting our void units, as well as providing day-to-day housing support to customers. This role is for 30 hours per week, we can offer flexible working over Monday Friday. What you will be doing: Manage an Independent Living Scheme, by carrying out all intensive housing management tasks. Assessing incoming residents and support needs to ensure they can independently maintain a tenancy. Providing support to residents to offer activities to the scheme. Managing a budget and identifying the needs of the scheme Assessing the housing and support needs of customers Working with external agencies. Supporting any scheme-based employees such as Maintenance Officers, Compliance Officers, and Cleaners, providing appropriate guidance and supervision Remaining fully engaged in all housing related issues including arrears and money management, ASB, safeguarding and repairs/maintenance of household. Overseeing the health, safety, and maintenance of the building, ensuring that compliance requirements are met. We d love to meet someone with: Experience of working in a Supported Housing environment or managing a scheme. Knowledge or understanding of tenancy management issues. Experience of managing anti-social behaviour case work. Experience of dealing with safeguarding vulnerable people and managing case work. Experience of working with clients with complex needs. Excellent verbal and written communication skills. Confidence to work independently and manage own workload. Ability to lone work and make reasoned decisions. IT literate and confident in using WORD, EXCEL, OUTLOOK, TEAMS Experienced in support plan writing with the ability to assess needs and risk effectively. A sensitive and supportive approach to the needs of customers. Amongst what we offer you is: A competitive salary of £28,254.56 pro rata 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 25th April 2024 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Apr 30, 2024
Full time
Independent Living Scheme Manager Cambridge £28,254.56 pro rata (£22,909.10 actual) Permanent Part time (30 hours per week) We are looking for a self-motivated individual to manage and provide intensive housing management support at one of our Independent Living Schemes in Cambridge. You will be responsible for the management of tenancies and duties that include: completing support plans and risk assessments for residents, monitoring rent accounts, and re-letting our void units, as well as providing day-to-day housing support to customers. This role is for 30 hours per week, we can offer flexible working over Monday Friday. What you will be doing: Manage an Independent Living Scheme, by carrying out all intensive housing management tasks. Assessing incoming residents and support needs to ensure they can independently maintain a tenancy. Providing support to residents to offer activities to the scheme. Managing a budget and identifying the needs of the scheme Assessing the housing and support needs of customers Working with external agencies. Supporting any scheme-based employees such as Maintenance Officers, Compliance Officers, and Cleaners, providing appropriate guidance and supervision Remaining fully engaged in all housing related issues including arrears and money management, ASB, safeguarding and repairs/maintenance of household. Overseeing the health, safety, and maintenance of the building, ensuring that compliance requirements are met. We d love to meet someone with: Experience of working in a Supported Housing environment or managing a scheme. Knowledge or understanding of tenancy management issues. Experience of managing anti-social behaviour case work. Experience of dealing with safeguarding vulnerable people and managing case work. Experience of working with clients with complex needs. Excellent verbal and written communication skills. Confidence to work independently and manage own workload. Ability to lone work and make reasoned decisions. IT literate and confident in using WORD, EXCEL, OUTLOOK, TEAMS Experienced in support plan writing with the ability to assess needs and risk effectively. A sensitive and supportive approach to the needs of customers. Amongst what we offer you is: A competitive salary of £28,254.56 pro rata 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 25th April 2024 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Benefit Assessment Officer Lewisham - Hyrbid Job Role Ensure benefit claims are processed efficiently and effectively and in accordance with regulations and agreed procedures including awards of discretionary housing payments. Deal with enquiries promptly in writing, by telephone call or on-line. Provide effective advice including budgetary support to customers to ensure awareness of welfare reform and prevention of homelessness. Ensure overpayments are correctly identified and classified for subsidy purposes and action is taken in accordance with agreed procedures. Take positive action to promote the take up of benefits where appropriate and help to participate in outreach work eg customer surgeries. Liaise with all sections of the Customer Services Directorate and other relevant departments of the council. Have contact with elected Members as required.
Apr 30, 2024
Seasonal
Benefit Assessment Officer Lewisham - Hyrbid Job Role Ensure benefit claims are processed efficiently and effectively and in accordance with regulations and agreed procedures including awards of discretionary housing payments. Deal with enquiries promptly in writing, by telephone call or on-line. Provide effective advice including budgetary support to customers to ensure awareness of welfare reform and prevention of homelessness. Ensure overpayments are correctly identified and classified for subsidy purposes and action is taken in accordance with agreed procedures. Take positive action to promote the take up of benefits where appropriate and help to participate in outreach work eg customer surgeries. Liaise with all sections of the Customer Services Directorate and other relevant departments of the council. Have contact with elected Members as required.
We are currently recruiting for two Neighbourhood Caretakers to work in the Bromford Area. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Apr 30, 2024
Seasonal
We are currently recruiting for two Neighbourhood Caretakers to work in the Bromford Area. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
To offer a comprehensive tenancy management service to residents of Council housing, including sheltered housing, leasehold properties, and temporary accommodation. This involves handling all aspects of tenancy and income management, such as addressing anti-social behaviour, managing lettings, and overseeing estate management, in accordance with the council's guidelines, as well as legal requirements. The goal is to deliver top-notch customer-focused services within established performance benchmarks. Collaboration with other departments within residential services is essential to ensure the provision of outstanding service to both internal and external customers. Additionally, it's crucial to optimise the use of housing stock and maximise income for the council. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Apr 30, 2024
Full time
To offer a comprehensive tenancy management service to residents of Council housing, including sheltered housing, leasehold properties, and temporary accommodation. This involves handling all aspects of tenancy and income management, such as addressing anti-social behaviour, managing lettings, and overseeing estate management, in accordance with the council's guidelines, as well as legal requirements. The goal is to deliver top-notch customer-focused services within established performance benchmarks. Collaboration with other departments within residential services is essential to ensure the provision of outstanding service to both internal and external customers. Additionally, it's crucial to optimise the use of housing stock and maximise income for the council. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.