Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
May 16, 2024
Full time
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool, Hybrid Applicants who have been unsuccessful within the last 3 month will not be reconsidered. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Undertake the role of Account Manager for shared ownership and leasehold customers (including commercial properties) within a specified geographical region, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Lead, motivate and engage with site based Caretaker's, to ensure the delivery of a high-quality service to support the Home Ownership strategy and objectives. Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. Promote customer engagement, both formally and informally, to provide mechanisms for customers to provide feedback on services received. Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. Support the Group Compliance function to ensure our buildings are safe, ensuring that Fire Management Actions are progressed to completion. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.Ensure the service charge setting consultation process is carried out effectively and in line with Group standards and statutory requirements. Manage scheme
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
May 14, 2024
Contract
Are you passionate about making a positive impact in your community? Do you thrive in a dynamic role where no two days are the same? Look no further! We're searching for a dedicated individual to join our team as a Neighbourhood Housing Officer, based in Rugby. About Us: As the second biggest housing association in the UK, we're committed to providing safe, secure, and thriving communities for all. Our mission is to ensure that every resident feels supported and valued in their home environment. Role Overview: As a Neighbourhood Housing Officer, you'll be responsible for managing a designated patch area, ensuring the smooth running of tenancy and leasehold management processes. Your role will involve addressing tenancy fraud, anti-social behavior, and safeguarding issues with empathy and efficiency. Additionally, you'll oversee property management tasks such as facilities management, communal inspections, and service charges. Key Requirements: Housing sector experience with comprehensive knowledge of tenancy management. Proficiency in property management and relevant housing laws. Exceptional customer service skills and a passion for community welfare. Ability to simplify complex information and communicate effectively with diverse audiences. Strong problem-solving abilities and a proactive approach to challenges. Commitment to learning and achieving relevant qualifications for the role. Perks: Competitive salary and benefits package. Travel expenses covered, including access to a company car. Opportunity for professional development and training. Supportive team environment with a focus on collaboration and growth. Start Your Journey Today: If you're ready to make a difference and embark on a rewarding career with the UK's leading housing association, apply now! Don't miss out on this exciting opportunity to join our team and positively impact the lives of residents in Rugby and beyond. Start Date: ASAP Location: Rugby, with weekly travel to Slough office.
4Recruitment Services are seeking a Neighbourhood Housing Officer to work for a housing association based in Tower Hamlets. You'll ensure the clients housing estates are places that their residents want to live, you'll work in a rewarding environment supporting customers and preventing anti-social behaviour. You will be required to: carry out neighbourhood management of properties in located in East London, includes completing home visits/estate inspections/fire risk assessments. assist centrally based teams by completing customer visits, viewing and sign up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. work collaboratively with other teams, external agencies and residents, you'll ensure that the clients Neighbourhoods are clean and safe, whilst delivering a programme of regular estate inspections, identifying improvements and investigating breaches of tenancy. develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks and monitoring the grounds maintenance. The working hours are Monday to Friday, 9am 5pm. ESSENTIAL REQUIREMENTS INCLUDE: Experience of providing good customer service Experience of dealing with customers in person Experience of working with external partners Experience of working to plans and targets The ability to exercise good judgement What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed).
May 13, 2024
Contract
4Recruitment Services are seeking a Neighbourhood Housing Officer to work for a housing association based in Tower Hamlets. You'll ensure the clients housing estates are places that their residents want to live, you'll work in a rewarding environment supporting customers and preventing anti-social behaviour. You will be required to: carry out neighbourhood management of properties in located in East London, includes completing home visits/estate inspections/fire risk assessments. assist centrally based teams by completing customer visits, viewing and sign up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. work collaboratively with other teams, external agencies and residents, you'll ensure that the clients Neighbourhoods are clean and safe, whilst delivering a programme of regular estate inspections, identifying improvements and investigating breaches of tenancy. develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks and monitoring the grounds maintenance. The working hours are Monday to Friday, 9am 5pm. ESSENTIAL REQUIREMENTS INCLUDE: Experience of providing good customer service Experience of dealing with customers in person Experience of working with external partners Experience of working to plans and targets The ability to exercise good judgement What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed).
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
May 09, 2024
Seasonal
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
May 09, 2024
Seasonal
We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the Employer's Customer Care Policy. To complete regular health and safety, cleansing, maintenance and inspections as appropriate with the emphasis on maintaining quiet, clean, green and safe communal areas/neighbourhoods and helping to deter Anti-Social Behaviour. You will have responsibility for neighbourhood caretaking schemes and associated communal areas and for communal housing land and sites in the wider quadrant. Your activity in the wider neighbourhood will depend on service needs. Your key role is to improve/maintain the 'kerb appeal' of communal housing land/sites and neighbourhoods. This may include sheltered housing schemes. Activity in tenants homes/gardens may on occasions be required for emergencies. Any activity other than emergency work should be agreed with/directed by your housing officer/street scene co-coordinator/housing manager/supervising officer. To act as first point of contact for the residents in respect of estate service and maintenance issues, responding to queries in a positive and helpful manner. To ensure a full and effective cleaning and maintenance service is delivered to communal areas within multi storey and low-rise blocks of flats and external areas, other sites as necessary. Your activity will not be restricted to any one neighbourhood caretaking scheme and you will be required to undertake work in the wider housing neighbourhood. E.G. garage sites, access ways, drying areas. This will depend on service needs and be determined in liaison with your housing officer, street scene coordinator/housing manager. To work with other estate based staff, colleagues, contractors and both internal and external partners. E.G. Fleet and Waste Management, Parks, Repairs Service and contractors. To forge relationships with residents and the local community, including RSLs and other landlords that promote service improvements, increased resident's responsibility for their surroundings and resident satisfaction. You will be required to help identify your training needs and those of staff you manage/supervise, in partnership with your supervisor/manager, develop strategies to enable you to meet those needs, in line with the objectives of the organisation. Carry out day-to-day supervision of estate caretakers (at other locations where required), including work allocation and monitoring employment related issues.This will include: Performance Management, Setting targets/priorities, Giving instructions, Identification of training needs through 1 to 1's and My Appraisal's, Provide training as necessary Sickness monitoring in accordance with the City's Managing Attendance Procedure, Return to Work interviews and undertake Risk Assessments and issue safe working guidance. Requirements: A full driving licence is an essential requirement Requirement to form part of a flexible team to work between the hours of 7.00am and 7.00pm depending on local service needs and priorities Where necessary, be required to undertake enhanced driver training to drive large vehicles (e.g. Tippers) Attendance at meetings outside normal working hours, as necessary Excellent inter-personal and communication skills in both verbal and written form Ability to work as part of a team and on own initiative Excellent customer care skills Commitment to equal opportunities in all aspects of service delivery Please note that our client will request to see CV's in the first instance. So please apply below with an up to date CV. Extra Personnel do NOT charge any fees for our services. Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Environmental Officer Location: Didsbury Salary: Band 3 - 29,286 to 32,216 per annum Full Time Hybrid and flexible working About Us Southway Housing Trust is a community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. Southway Housing Trust is a "not-for-profit" landlord, based in Didsbury, managing and improving approximately 6,000 homes in South Manchester. At Southway Housing Trust we are inspired by our communities. We care about the people and neighbourhoods of South Manchester, are committed to constantly improving services, and work in partnership with our tenants so that we can be successful together. An exciting opportunity has arisen in the Environment Team for an Environmental Officer and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. The Roll We are proud of our green spaces and local environment, having been awarded Green Flag status for over 7 years. In this role you will be maintaining and improving our environmental service and championing the ecological benefits of our trees and hedge rows within our neighbourhoods. As our Environmental Officer you will be delivering a high-quality and excellent customer focused service, which includes: Inspecting our tree stock (often within our tenant's gardens). Dealing with land ownership and boundary enquiries. Inspecting communal land and alleyways. Tackling fly tipping issues. Attending neighbourhood walkabouts. To deliver the best possible service you will be required to collaborate with others internally and externally, adopting and promoting our One Team approach. To provide an efficient and effective service, using policies, procedures, and guidance notes as well as listening to and reflecting our Tenants Voice. Candidates We are seeking a passionate and motivated individual who has a good appreciation of the urban environment and how it relates to our social housing stock. The post holder will be expected to have written and verbal communication skills, be resilient, customer-focused and willing to work flexibly in a sometimes pressured and changing environment. To apply you will need to complete an expression of interest form, candidates will be required to attend an interview and take part in an assessment. Closing Date: Friday 10th May 12pm. Interviews & Assessments w/c 20th May For an informal discussion, please contact Michael Moriarty, Environmental Manager on (phone number removed). We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
May 01, 2024
Full time
Environmental Officer Location: Didsbury Salary: Band 3 - 29,286 to 32,216 per annum Full Time Hybrid and flexible working About Us Southway Housing Trust is a community based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in. Southway Housing Trust is a "not-for-profit" landlord, based in Didsbury, managing and improving approximately 6,000 homes in South Manchester. At Southway Housing Trust we are inspired by our communities. We care about the people and neighbourhoods of South Manchester, are committed to constantly improving services, and work in partnership with our tenants so that we can be successful together. An exciting opportunity has arisen in the Environment Team for an Environmental Officer and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. The Roll We are proud of our green spaces and local environment, having been awarded Green Flag status for over 7 years. In this role you will be maintaining and improving our environmental service and championing the ecological benefits of our trees and hedge rows within our neighbourhoods. As our Environmental Officer you will be delivering a high-quality and excellent customer focused service, which includes: Inspecting our tree stock (often within our tenant's gardens). Dealing with land ownership and boundary enquiries. Inspecting communal land and alleyways. Tackling fly tipping issues. Attending neighbourhood walkabouts. To deliver the best possible service you will be required to collaborate with others internally and externally, adopting and promoting our One Team approach. To provide an efficient and effective service, using policies, procedures, and guidance notes as well as listening to and reflecting our Tenants Voice. Candidates We are seeking a passionate and motivated individual who has a good appreciation of the urban environment and how it relates to our social housing stock. The post holder will be expected to have written and verbal communication skills, be resilient, customer-focused and willing to work flexibly in a sometimes pressured and changing environment. To apply you will need to complete an expression of interest form, candidates will be required to attend an interview and take part in an assessment. Closing Date: Friday 10th May 12pm. Interviews & Assessments w/c 20th May For an informal discussion, please contact Michael Moriarty, Environmental Manager on (phone number removed). We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Muir Group Housing Association
March, Cambridgeshire
Tenancy Services Officer £16,560.59 + car allowance £1,901 5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You ll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities About our team: Our team is great (if we don t mind saying so ourselves!) we re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You ll be part of our new Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you ll be reporting to our Community Housing Manager - it s an exciting team to be part of, as we deliver our new corporate plan ambitions.
May 01, 2024
Full time
Tenancy Services Officer £16,560.59 + car allowance £1,901 5 hours pw Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton Part Time - 17.5 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You ll be able to: Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities About our team: Our team is great (if we don t mind saying so ourselves!) we re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You ll be part of our new Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you ll be reporting to our Community Housing Manager - it s an exciting team to be part of, as we deliver our new corporate plan ambitions.
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
May 01, 2024
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to join a fantastic Housing Association based in East London on a Temporary basis. Main Responsibilities: Tenancy/lease management - Providing advice, managing requests, and acting where breaches of tenancy/lease conditions or changes in circumstances occur. This includes but not limited to death/succession; possession proceedings; squatting/abandonment ASB - Tackling and reducing the effects of anti-social behaviour, managing a caseload of anti-social behaviour cases to the point of closure or enforcement action. This includes case assessment; identifying solutions and acting; preparing cases for court action and representing the organisation at court and at evictions Gas - Carrying out the necessary actions to obtain access to a property to ensure that gas appliances are serviced annually. Tenancy audits /fraud - investigating unlawful subletting and taken the appropriate legal action Lettings - Taking ownership for all empty properties and subunits in a patch to minimise void periods. Ensure vulnerable residents are signposted to appropriate services and support to enable tenancy sustainment, providing basic advice on welfare benefits and support that is available Proactively seek residents' views to improve service delivery and customer satisfaction Support and promote the work of the community development team within the patch Actively promote, assist and encourage resident involvement attending relevant resident panels, walkabouts and meetings to address their issues of concern Investigate safeguarding concerns and refer to the Neighbourhood Operations Manger Engage with and involve residents in the management of their neighbourhood by carrying out regular estate inspections, identifying and resolving issues directly or in liaison with internal teams or other external agencies Deliver a programme of regular estate inspections Deal with service charge queries from tenants and leaseholders on the quality of services and service specifications Support the customer services team with technical advice to improve resolution at first point of contact Take responsibility to maintain the necessary written/electronic records and systems to ensure accurate and complete records, including those related to changes in circumstances, vulnerability, and end to end case management Skills and Knowledge: Up to date knowledge of legislation and good practice relevant to leasehold & housing management Understanding of service charge apportionment methods and service charges Ability to interpret leases, complex information, and management agreements Able to travel efficiently across the stock and attend evening meetings Educated to A level standard or equivalent with a minimum 5 GCSE's including C in Maths and English (or qualified by experience) Highly developed interpersonal skills with approachability and flexibility Can manage own workload day-to-day, handling different projects simultaneously and working to conflicting deadlines Excellent communication skills with the ability to engage with different customers and at court when needed Developed relationship management or stakeholder engagement skills, with the ability to influence, engage and manage conflict to resolution Proven analytical and problem-solving skills Organised, planned and able to prioritise competing demands Well-developed IT skills including experience of Microsoft office and the ability to proficiently use computerised databases Able to meet targets and deadlines whilst working under pressure An ability and eagerness to learn and grasp new concepts quickly Proven experience in tenancy and leasehold management Experience of acting on breach of tenancy or lease conditions Demonstrable experience of delivering customer service excellence Experience of dealing with difficult customers, some of whom may be demanding, vulnerable or under stress
Rent Arrears Office Salary: £36,225 per annum Location: Trowbridge and surrounding areas Flexible working opportunities Permanent, Full time (37hrs) Closing date: 7th May 2024 Interview date: TBC We are seeking a dedicated and organised Senior Account Manager to manage a portfolio of rent arrears cases. As a key member in the organisation, you will play a vital role in ensuring the smooth operation within the income and money advice team. It has the following main responsibilities: Managing a portfolio of complex current rent debt cases. Working to prevent customers losing their homes and contributing to our neighbourhoods being a great place to live. Representing the organisation in Court, dealing with Solicitors, advocates and other agencies to secure the best outcome for Selwood Housing. Providing technical expertise in tenancy law and a good knowledge of income collection tools. Supporting colleagues to drive excellent customer service. What we need For this role you ll need to have the following skills and experience: Expertise in housing and tenancy law and approaches to rent arrears recovery for all tenancy types Proven track record in controlling rent arrears and driving them down Expertise and demonstrable knowledge of financial inclusion issues and how this can influence rent arrears recovery. Proven ability for monitoring casework, organising, and prioritising where necessary. Ability to maximise use of information technology to pursue aims and make decisions efficiently and effectively. Ability to deal with demanding and challenging people in difficult/sensitive situations and with enquiries from customers about financial matters in a fair and consistent way. Who we are Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have nearly 7,000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ over 300 staff from our offices in Trowbridge and Melksham. Please visit our website for further information. What we offer Our main benefits include; 27 days holiday plus bank holidays 2 paid gifted days; one for your birthday and one over Christmas Buy / sell up to 1 weeks holiday Life assurance Flexible working opportunities giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance. Competitive pension (you pay 4%, we pay 4% or choose to opt in to our enhanced pension scheme, where you pay 4%, we pay 9%) Cycle to work scheme Dress down Fridays (for office-based colleagues) The closing date of this advert is subject to change based on the volume of applications or the hiring timeline Who we are Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have 7000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ just over 300 employees from our offices in Trowbridge and Melksham.
May 01, 2024
Full time
Rent Arrears Office Salary: £36,225 per annum Location: Trowbridge and surrounding areas Flexible working opportunities Permanent, Full time (37hrs) Closing date: 7th May 2024 Interview date: TBC We are seeking a dedicated and organised Senior Account Manager to manage a portfolio of rent arrears cases. As a key member in the organisation, you will play a vital role in ensuring the smooth operation within the income and money advice team. It has the following main responsibilities: Managing a portfolio of complex current rent debt cases. Working to prevent customers losing their homes and contributing to our neighbourhoods being a great place to live. Representing the organisation in Court, dealing with Solicitors, advocates and other agencies to secure the best outcome for Selwood Housing. Providing technical expertise in tenancy law and a good knowledge of income collection tools. Supporting colleagues to drive excellent customer service. What we need For this role you ll need to have the following skills and experience: Expertise in housing and tenancy law and approaches to rent arrears recovery for all tenancy types Proven track record in controlling rent arrears and driving them down Expertise and demonstrable knowledge of financial inclusion issues and how this can influence rent arrears recovery. Proven ability for monitoring casework, organising, and prioritising where necessary. Ability to maximise use of information technology to pursue aims and make decisions efficiently and effectively. Ability to deal with demanding and challenging people in difficult/sensitive situations and with enquiries from customers about financial matters in a fair and consistent way. Who we are Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have nearly 7,000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ over 300 staff from our offices in Trowbridge and Melksham. Please visit our website for further information. What we offer Our main benefits include; 27 days holiday plus bank holidays 2 paid gifted days; one for your birthday and one over Christmas Buy / sell up to 1 weeks holiday Life assurance Flexible working opportunities giving you flexibility on how long, where and when you work to support better customer service and promote a work/life balance. Competitive pension (you pay 4%, we pay 4% or choose to opt in to our enhanced pension scheme, where you pay 4%, we pay 9%) Cycle to work scheme Dress down Fridays (for office-based colleagues) The closing date of this advert is subject to change based on the volume of applications or the hiring timeline Who we are Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have 7000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ just over 300 employees from our offices in Trowbridge and Melksham.
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Feb 03, 2023
Permanent
Job: Tenant Liaison Officer
Salary: up to £26500 + van and fuel card/car allowance, 26 days holiday + 8 banks, healthcare, pension etc.
Location: Manchester
Job Type: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a 5 year contract for Kitchen & Bathroom replacements in Manchester, and are looking for a Tenant Liaison Officer to work alongside their existing team.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
Pre entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career as a Tenant Liaison Officer.
You must also have a full driving licence along with your own transport and hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Sep 15, 2022
Contract
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Sep 15, 2022
Contract
Tenant Liaison Officer
Start ASAP - Temporary to Permanent
Walsall
£17.00ph Umbrella PAYE Plus 0.45p Site Mileage
The Client
Our client is a leading Social Housing Contractor with offices based Nationwide. They work with some of the largest City Councils and Housing Associations/Groups across the Country. They are looking to recruit a Tenant Liaison Officer for their project based in Walsall.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of works for their Planned Maintenance contract across Walsall. This will consist of roofing works, electrical rewires, heating upgrades and boiler swaps.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on completion dates, colour schemes etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Flexibility to travel to scattered properties
Qualifications & Experience
Must have previous experience of working as an TLO/RLO on social housing projects.
CSCS card desirable but not essential
Ability to manage own workload & work to tight deadlines
Ability to work under pressure
Full UK Driving Licence & Own Transport
Benefits
£17.00ph Umbrella PAYE
Temporary to Permanent
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are looking for your next project and this role is of interest to you, please forward your CV to (url removed) and we will discuss the role in more detail
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
Sep 15, 2022
Resident Liaison Officer - Social Housing Planned Works
East London/Essex
Temporary position, £15.98 - £18.65 per hour
Howells is working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team in East London/Essex delivering Planned Works in Social Housing.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
Working on planned maintenance projects
Decent Homes programme experience
Full clean driving licence with own vehicle
Kitchen and bathroom schemes
Some External Works
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
If you are interested, please apply online now or call Meg on (phone number removed)!
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).
Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies
With the future of major regeneration programmes now sitting within the outer London Boroughs there is no better time to join Enfield Council.
Our flagship regeneration programme is Meridian Water, the regeneration of an 85- hectare site; our delivery approach is without precedent – The Council has taken control and will act as Master Developer for the site -37 hectares of land have been acquired, £170million of infrastructure funding has been secured from government, planning obtained for 3,000 homes and a partner for the first 725 -1000 homes has been selected.
The delivery of Meridian Water demonstrates Enfield’s ambitions as a local authority. For us, Meridian Water is about delivering our passion for successful communities with high quality housing to make sure that we create places that enable our communities to prosper. It must be holistic; it must involve all stakeholders and it must promote successful placemaking.
Sited next to the Lee Valley Regional Park and with its own brand new railway station, the new neighbourhood is sharply focused on delivering sustainable homes, world class public spaces and community facilities, and providing future residents unparalleled access to both nature reserves and connections to the city centre, Stansted and Cambridge.
We are looking for an experienced and dedicated professional to join our Commercial team where you will lead on a range of strategic work which will not be limited to but may include: housing programme, funding agreements, leading early stages of development phases, strategic infrastructure business case models and management of planning matters such as Section 106 and CIL.
Key Skills
• 5-8 years in Real Estate and Housing Development (experience of mixed use development preferred)
• Knowledge of current housing, affordable housing, and commercial real estate market
• Strong commercial acumen
• Experience negotiating development contracts with strong commercial outcomes
• Ability to conduct/mange viability assessments
• Experience managing and operating financial models
• Understanding of best sustainable building practice and MMC
• Managing and evaluating master plans for highest and best commercial and social value
• Grant procurement and management
• Strategic programme development
• Support multi-year budgeting and strategic planning
• Contract and consultancy management
• Ability to work in a team and positively lead a range of various workstreams at once
• Self-starter
• Excellent writing and communication skills
• Organised
• Skilled at internal team management of junior employees, supporting their growth
To work as part of the council’s Meridian Water team to develop and deliver specific high profile regeneration projects across the borough including the development and implementation of major physical, social and environmental projects including development of the brief and scope, budget management and viability assessment.
1. To lead development of major regeneration projects in the Meridian Water priority area that will support delivery of the Council’s objectives to deliver over 10,000 new homes and over 6,000 jobs.
2. Specifically, responsible for project managing delivery of large scale mixed use development sites, including scheme development and procurement of delivery partners.
3. To lead major projects that deliver wider regeneration and socio-economic development outcomes.
4. To build and develop key strategic partnerships at a senior level, including but not limited to Government departments, GLA and developers to maximise and secure sustainable delivery.
5. To lead commissioning of appropriate internal and external technical and specialist resources required to enable delivery.
6. To manage the delivery of promotional activities relating to regeneration delivery to increase the regional and national profile of regeneration projects.
Job Specifics – Skills, Experience
Essential:
1. Knowledge and proven experience of leading the development of complex regeneration projects with a sound knowledge of the technical, legal, commercial and socio-economic factors that affect and influence major projects
2. Knowledge and experience of directly delivering and/or facilitating the creation of business plans, appraisals and financial models
3. Knowledge and experience of preparing and implementing delivery plans for large and complex regeneration projects
4. Knowledge and experience of negotiating development agreements and professional appointments on large and complex regeneration schemes
5. Sound commercial and financial acumen
6. Ability to produce performance and monitoring reports in line with project reporting requirements
7. Experience of interrogating and analysing a range of relevant technical data and concisely conveying a clear message to decision makers; examples include but are not limited to planning and associated technical studies, urban design and architectural plans, socio-economic data, development appraisals and financial models, tender documentation and development agreements
8. Stakeholder management and communication skills, including the ability to develop and maintain relationships with a diverse group of stakeholders, including landowners, developers, strategic partners, businesses and residents, Senior Officers and Members. This will also include the ability to present information both orally and in writing, through appropriate decision-making reports
9. Ability to manage capital and revenue budgets and interrogate financial information for accuracy and to ensure best value for the Council
10. Ability to deliver project reporting dashboards
Desirable:
11. Significant knowledge and understanding of regeneration and economic growth issues in London
12. Prince 2 Project Management qualification
May 10, 2022
Permanent
With the future of major regeneration programmes now sitting within the outer London Boroughs there is no better time to join Enfield Council.
Our flagship regeneration programme is Meridian Water, the regeneration of an 85- hectare site; our delivery approach is without precedent – The Council has taken control and will act as Master Developer for the site -37 hectares of land have been acquired, £170million of infrastructure funding has been secured from government, planning obtained for 3,000 homes and a partner for the first 725 -1000 homes has been selected.
The delivery of Meridian Water demonstrates Enfield’s ambitions as a local authority. For us, Meridian Water is about delivering our passion for successful communities with high quality housing to make sure that we create places that enable our communities to prosper. It must be holistic; it must involve all stakeholders and it must promote successful placemaking.
Sited next to the Lee Valley Regional Park and with its own brand new railway station, the new neighbourhood is sharply focused on delivering sustainable homes, world class public spaces and community facilities, and providing future residents unparalleled access to both nature reserves and connections to the city centre, Stansted and Cambridge.
We are looking for an experienced and dedicated professional to join our Commercial team where you will lead on a range of strategic work which will not be limited to but may include: housing programme, funding agreements, leading early stages of development phases, strategic infrastructure business case models and management of planning matters such as Section 106 and CIL.
Key Skills
• 5-8 years in Real Estate and Housing Development (experience of mixed use development preferred)
• Knowledge of current housing, affordable housing, and commercial real estate market
• Strong commercial acumen
• Experience negotiating development contracts with strong commercial outcomes
• Ability to conduct/mange viability assessments
• Experience managing and operating financial models
• Understanding of best sustainable building practice and MMC
• Managing and evaluating master plans for highest and best commercial and social value
• Grant procurement and management
• Strategic programme development
• Support multi-year budgeting and strategic planning
• Contract and consultancy management
• Ability to work in a team and positively lead a range of various workstreams at once
• Self-starter
• Excellent writing and communication skills
• Organised
• Skilled at internal team management of junior employees, supporting their growth
To work as part of the council’s Meridian Water team to develop and deliver specific high profile regeneration projects across the borough including the development and implementation of major physical, social and environmental projects including development of the brief and scope, budget management and viability assessment.
1. To lead development of major regeneration projects in the Meridian Water priority area that will support delivery of the Council’s objectives to deliver over 10,000 new homes and over 6,000 jobs.
2. Specifically, responsible for project managing delivery of large scale mixed use development sites, including scheme development and procurement of delivery partners.
3. To lead major projects that deliver wider regeneration and socio-economic development outcomes.
4. To build and develop key strategic partnerships at a senior level, including but not limited to Government departments, GLA and developers to maximise and secure sustainable delivery.
5. To lead commissioning of appropriate internal and external technical and specialist resources required to enable delivery.
6. To manage the delivery of promotional activities relating to regeneration delivery to increase the regional and national profile of regeneration projects.
Job Specifics – Skills, Experience
Essential:
1. Knowledge and proven experience of leading the development of complex regeneration projects with a sound knowledge of the technical, legal, commercial and socio-economic factors that affect and influence major projects
2. Knowledge and experience of directly delivering and/or facilitating the creation of business plans, appraisals and financial models
3. Knowledge and experience of preparing and implementing delivery plans for large and complex regeneration projects
4. Knowledge and experience of negotiating development agreements and professional appointments on large and complex regeneration schemes
5. Sound commercial and financial acumen
6. Ability to produce performance and monitoring reports in line with project reporting requirements
7. Experience of interrogating and analysing a range of relevant technical data and concisely conveying a clear message to decision makers; examples include but are not limited to planning and associated technical studies, urban design and architectural plans, socio-economic data, development appraisals and financial models, tender documentation and development agreements
8. Stakeholder management and communication skills, including the ability to develop and maintain relationships with a diverse group of stakeholders, including landowners, developers, strategic partners, businesses and residents, Senior Officers and Members. This will also include the ability to present information both orally and in writing, through appropriate decision-making reports
9. Ability to manage capital and revenue budgets and interrogate financial information for accuracy and to ensure best value for the Council
10. Ability to deliver project reporting dashboards
Desirable:
11. Significant knowledge and understanding of regeneration and economic growth issues in London
12. Prince 2 Project Management qualification
Tenant Liaison Officer
01.03.2022 - 8 Months
Bristol
£15.00ph Umbrella PAYE
Plus £0.45p site mileage
The Client
My Client is one of the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide every year. Due to managing an increased number of properties, my Client is looking to recruit an additional RLO for their project in Bristol.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of social housing works for an EWI contract.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on progression and completion dates etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Qualifications & Experience
Previous experience of working as an RLO on social housing projects is essential.
CSCS card desirable but not essential
Ability to manage own workload
Working to tight deadlines
Ability to work under pressure
Full UK Driving Licence
Own Transport
Benefits
£15.00ph Umbrella PAYE - Plus 0.45p Site Mileage
01.03.2022 - 8 Months
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are interested in this Tenant Liaison Officer position, please forward your CV to and we will discuss the role in more detail
Jan 21, 2022
Tenant Liaison Officer
01.03.2022 - 8 Months
Bristol
£15.00ph Umbrella PAYE
Plus £0.45p site mileage
The Client
My Client is one of the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide every year. Due to managing an increased number of properties, my Client is looking to recruit an additional RLO for their project in Bristol.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of social housing works for an EWI contract.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on progression and completion dates etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Qualifications & Experience
Previous experience of working as an RLO on social housing projects is essential.
CSCS card desirable but not essential
Ability to manage own workload
Working to tight deadlines
Ability to work under pressure
Full UK Driving Licence
Own Transport
Benefits
£15.00ph Umbrella PAYE - Plus 0.45p Site Mileage
01.03.2022 - 8 Months
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are interested in this Tenant Liaison Officer position, please forward your CV to and we will discuss the role in more detail
Tenant Liaison Officer
01.03.2022 - 8 Months
Tamworth
£15.00ph Umbrella PAYE
Plus £0.45p site mileage
The Client
My Client is one of the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide every year. Due to managing an increased number of properties, my Client is looking to recruit an additional RLO for their project in Tamworth.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of social housing works for an EWI contract.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on progression and completion dates etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Qualifications & Experience
Previous experience of working as an RLO on social housing projects is essential.
CSCS card desirable but not essential
Ability to manage own workload
Working to tight deadlines
Ability to work under pressure
Full UK Driving Licence
Own Transport
Benefits
£15.00ph Umbrella PAYE - Plus 0.45p Site Mileage
01.03.2022 - 8 Months
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are interested in this Tenant Liaison Officer position, please forward your CV to and we will discuss the role in more detail
Jan 21, 2022
Tenant Liaison Officer
01.03.2022 - 8 Months
Tamworth
£15.00ph Umbrella PAYE
Plus £0.45p site mileage
The Client
My Client is one of the UK's leading providers of planned and responsive maintenance services in the Social Housing sector, maintaining more than 500,000 properties Nationwide every year. Due to managing an increased number of properties, my Client is looking to recruit an additional RLO for their project in Tamworth.
The Role
You will be responsible for liaising with Tenants, Supervisors/Site Managers and the Client regarding access and programme of social housing works for an EWI contract.
Responsibilities:
Liaising closely with Tenants & Scheme Manager regarding access and programme of works
Assisting and liaising with Site Managers, Supervisors and the Client
Contacting neighbourhood housing associations and establishing working relations
Visiting tenants and advising them on progression and completion dates etc.
Attending/chairing tenant forum meetings/open days advising tenants of works being completed
Conducting surveys
Pre-entry visits to introduce the company & to advise tenants on works being completed
General admin - printing letters, updating files and trackers, arranging appointments etc.
Qualifications & Experience
Previous experience of working as an RLO on social housing projects is essential.
CSCS card desirable but not essential
Ability to manage own workload
Working to tight deadlines
Ability to work under pressure
Full UK Driving Licence
Own Transport
Benefits
£15.00ph Umbrella PAYE - Plus 0.45p Site Mileage
01.03.2022 - 8 Months
The opportunity of working with a leading Social Housing Contractor
What to do next:
If you are interested in this Tenant Liaison Officer position, please forward your CV to and we will discuss the role in more detail
West Dunbartonshire Council
Dumbarton, Dunbartonshire
Job Description West Dunbartonshire Council are seeking to recruit a Neighbourhood Officer to provide a mobile proactive and responsive service to tenants and residents living in our high density housing stock across the authority. As part of the Housing Operations team within the Housing & Employability you will make up the fourth member of the team and supervise Neighbourhood Assistants at all tim...... click apply for full job details
Mar 18, 2021
Full time
Job Description West Dunbartonshire Council are seeking to recruit a Neighbourhood Officer to provide a mobile proactive and responsive service to tenants and residents living in our high density housing stock across the authority. As part of the Housing Operations team within the Housing & Employability you will make up the fourth member of the team and supervise Neighbourhood Assistants at all tim...... click apply for full job details
Job Title - Tenant Liaison Officer
Sector - Social Housing
Rate - £13.00 Per Hour
Location - Sheffield
Start Date - ASAP
Duration - 6 Months - Temp to Perm
The Company
A North West based contractor are looking to appoint an experienced Tenant Liaison Officer on a temporary basis working in Sheffield.
The Role
As a Tenant Liaison Officer, you will play a key role in resident and community engagement initiatives and communications and liaise with residents to ensuring they have a clear understanding of the scope of works being carried out and how it might affect them. You will develop positive relationships with tenants providing information and support during refurbishment, maintenance and major works.
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Monitor customer satisfaction
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- To prepare a report every week for the Site and Contracts Manager of events occurring affecting Tenants
About You
As a Tenant Liaison Officer, you will be a customer focused individual and you must have experience of delivering a high standard of customer service within a housing management environment. You will need to have experience of administration and recording procedures, with an in depth understanding of confidentiality, as well as experience and understanding of safeguarding.
- Full Driving Licence
- Excellent Communication and Interpersonal skills
- Experience of working in a customer facing environment
- Ability to deal with sensitive situations
- Resilience and strong negotiation skills
- Keen problem solving ability
- Organised and able to prioritise
- Proficiency in Microsoft Office
To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs
Oct 27, 2020
Job Title - Tenant Liaison Officer
Sector - Social Housing
Rate - £13.00 Per Hour
Location - Sheffield
Start Date - ASAP
Duration - 6 Months - Temp to Perm
The Company
A North West based contractor are looking to appoint an experienced Tenant Liaison Officer on a temporary basis working in Sheffield.
The Role
As a Tenant Liaison Officer, you will play a key role in resident and community engagement initiatives and communications and liaise with residents to ensuring they have a clear understanding of the scope of works being carried out and how it might affect them. You will develop positive relationships with tenants providing information and support during refurbishment, maintenance and major works.
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Monitor customer satisfaction
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- To prepare a report every week for the Site and Contracts Manager of events occurring affecting Tenants
About You
As a Tenant Liaison Officer, you will be a customer focused individual and you must have experience of delivering a high standard of customer service within a housing management environment. You will need to have experience of administration and recording procedures, with an in depth understanding of confidentiality, as well as experience and understanding of safeguarding.
- Full Driving Licence
- Excellent Communication and Interpersonal skills
- Experience of working in a customer facing environment
- Ability to deal with sensitive situations
- Resilience and strong negotiation skills
- Keen problem solving ability
- Organised and able to prioritise
- Proficiency in Microsoft Office
To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs
We are looking for Neighbourhood Housing Officer to work within our Neighbourhood Service Team. Reporting to the Neighbourhood Team Manager, they will be responsible for providing a comprehensive neighbourhood management service to resident, implementing pro-active measures to deal with local issues and encouraging residents to participate in group activities.
RESPONSIBILITIES / KEY DUTIES
Tenancy management
Neighbourhood management
Lettings and voids
Working with partners and suppliers
Resident involvementSKILLS / EXPERIENCE
The Neighbourhood Housing Officer will need to have demonstrable experience in housing management within and be qualified to GCSE Grade A-C in Maths & English (or Equivalent).
They will have a commitment to providing excellent customer care and a sound knowledge of relevant housing legislation and performance standards.
Experience of multi-agency working and excellent communication skills are essential as well as experience with IT systems including word, Excel and Outlook. A Sound knowledge of equality & diversity and a belief in resident involvement is key.
They will be skilled at multi-tasking, and confident with their own ability. They will need to have strong interpersonal skills
This position is subject to enhanced CRB clearance. Candidates will be required to travel around Dorset, therefore a current driving licence and own transport will be essential.3 Month contract to cover sickness leave.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Aug 14, 2020
We are looking for Neighbourhood Housing Officer to work within our Neighbourhood Service Team. Reporting to the Neighbourhood Team Manager, they will be responsible for providing a comprehensive neighbourhood management service to resident, implementing pro-active measures to deal with local issues and encouraging residents to participate in group activities.
RESPONSIBILITIES / KEY DUTIES
Tenancy management
Neighbourhood management
Lettings and voids
Working with partners and suppliers
Resident involvementSKILLS / EXPERIENCE
The Neighbourhood Housing Officer will need to have demonstrable experience in housing management within and be qualified to GCSE Grade A-C in Maths & English (or Equivalent).
They will have a commitment to providing excellent customer care and a sound knowledge of relevant housing legislation and performance standards.
Experience of multi-agency working and excellent communication skills are essential as well as experience with IT systems including word, Excel and Outlook. A Sound knowledge of equality & diversity and a belief in resident involvement is key.
They will be skilled at multi-tasking, and confident with their own ability. They will need to have strong interpersonal skills
This position is subject to enhanced CRB clearance. Candidates will be required to travel around Dorset, therefore a current driving licence and own transport will be essential.3 Month contract to cover sickness leave.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business