100 jobs found

Project Surveyor Main Contractor Location: Harlow, Essex Salary: Up to £75,000 + package, depending on experience Position: Permanent, Site-Based The Opportunity An established main contractor is looking to recruit an experienced Project Surveyor to join its team on a commercial refurbishment project in Harlow. This is an excellent opportunity for a commercially minded Surveyor to take a key role in the financial management and delivery of a refurbishment scheme, working closely with the site team and reporting directly to the Managing Surveyor. The successful candidate will have a strong main contracting background, with experience managing subcontractor packages, cost control and commercial reporting. This role would suit someone looking to take ownership of their commercial responsibilities within a supportive project team. Key Responsibilities Manage the day-to-day commercial aspects of the project, ensuring costs are controlled and financial targets are achieved. Procure, negotiate and manage subcontractor packages from initial enquiry through to final account. Prepare and administer subcontract orders, payments and variations. Undertake cost reporting, forecasting and financial analysis. Monitor project expenditure, identify commercial risks and implement appropriate mitigation measures. Manage valuations, applications for payment and final accounts. Assess variations and manage change control in accordance with contractual requirements. Work closely with the Project Manager, site team and Managing Surveyor to support the successful delivery of the project. Maintain accurate commercial records and provide regular financial updates. Ensure commercial procedures are followed and project budgets are effectively managed throughout the construction process. The Ideal Candidate Previous experience as a Project Surveyor or Quantity Surveyor with a main contractor. Strong experience in subcontract procurement, commercial management and cost control. Experience managing subcontractor accounts, variations and final accounts. A good understanding of construction contracts and commercial processes. Previous experience working on commercial refurbishment projects would be advantageous. Strong negotiation, communication and organisational skills. A proactive and commercially focused approach, with the ability to work effectively within a site-based team. What's on Offer Salary up to £75,000 , depending on experience. Additional benefits package. Permanent position with an established main contractor. Site-based role on a commercial refurbishment project in Harlow. Direct reporting line to a Managing Surveyor. Opportunity to take ownership of key commercial responsibilities within a project team. The chance to further develop your career within a well-established construction business. Interested If you're an experienced Project Surveyor looking for your next permanent opportunity in Harlow, we'd welcome a confidential discussion.

Resident Liaison Officer Roofing Location: Hemel Hempstead Contract: Temp to Perm Initial Rate: £20 per hour Permanent Salary: up to £33,000 We re currently recruiting for a Resident Liaison Officer (RLO) to join a roofing contractor delivering works across residential properties in the Hemel Hempstead area. This is a temp-to-perm opportunity, initially paying £20 per hour, with the view to move permanently onto a £33,000 salary. The RLO will be the key link between residents, the contractor and site teams, ensuring residents are kept informed and supported throughout the roofing works. The Role Act as the main point of contact for residents throughout the works Carry out resident introductions and explain the planned works clearly Provide regular updates on programmes, access and any changes Arrange access to properties and coordinate appointments where required Deal with resident queries, concerns and complaints professionally Carry out resident visits and maintain accurate records Liaise closely with Site Managers and operational teams Identify and escalate issues that could affect the programme Support vulnerable residents and ensure their needs are communicated to the site team Assist with handovers and resident satisfaction Maintain accurate communication and visit records Requirements Previous experience as an RLO / Resident Liaison Officer Experience within social housing, roofing, planned works, refurbishment or maintenance would be advantageous Confident communicating with residents and site teams Strong organisational and administration skills Professional and approachable manner Comfortable working on site and visiting residents Full UK driving licence would be advantageous Package £20 per hour initially Temp-to-perm £33,000 salary when permanent Long-term opportunity with an established roofing contractor Hemel Hempstead-based projects If you're an experienced RLO looking for a long-term opportunity with a clear route into a permanent position, please get in touch.

Our client is a main contractor who specialise in recladding projects throughout London and surrounding areas. We are assisting them in their search for a Resident Liaison Officer (RLO) for a £30m project involving 4 high-rise blocks with M&E infrastructure, recladding and remedial works. This is one of many major projects being developed by the business, offering the successful candidate the opportunity to join a contractor with a strong pipeline of work coming up in North London. The successful candidate for this role will be responsible for acting as the first point of contact for residents, keeping them updated on project progress and resolving queries and complaints. You must work closely with the project and site management team, maintain accurate records of resident interactions and coordinate resident access safely. To be considered for this role, you must have previous experience as a Resident Liaison Officer on recladding or remedial projects, along with strong customer service and communication skills and the ability to manage resident expectations. This is a fantastic opportunity to join a highly respected contractor with a healthy pipeline of work. If you're interested, please apply now.

Resident Liaison Officer SHDF Location: Ealing, West London Salary: Up to £34,000 + Package Project: LB of Ealing - SHDF works A well-respected planned maintenance contractor is looking for an experienced Resident Liaison Officer to join their team on an SHDF programme for the London Borough of Ealing. The role will involve working across scattered properties throughout Ealing, supporting residents throughout the delivery of energy-efficiency and planned maintenance works. The Role Act as the main point of contact for residents. Manage resident queries, concerns and complaints. Keep residents informed of works, programmes and access requirements. Carry out resident visits and maintain accurate records. Liaise with the client, site teams and subcontractors. Help ensure works are delivered with minimal disruption to residents. About You Previous experience as an RLO within planned maintenance, social housing or SHDF works. Excellent communication and relationship-building skills. Confident dealing with residents and challenging situations. Organised, proactive and professional. Experience working across scattered properties is desirable. Must have your own car Up to £65,000 + Package SHDF Ealing Long-term opportunity

Resident Liaison Officer Social Housing 21-22ph Tier 1 Maintenance Contractor A well established, Tier 1 construction and fire protection specialist, are currently looking for an experienced Resident Liaison Manager to join their growing team. Based from Kent sites. Projects will be delivered around Kent/Surrey. Works that they specialise on will be planned/cyclical maintenance contracts for a social housing association. Day to day duties: To be the point of contact when the client or tenant requires job updates. Own all complaints and ensure that these are dealt with in a prompt and effective manner For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise. Ensure correct resident liaison structure is built in order to deliver external maintenance contracts Work with the Contract Manager & Site team to make sure that the residents are informed of any issues and that should they send an enquiry, that we have dealt with it. Support the helpdesk with emails that come in from sub-contractors and client on a daily basis Carry out condition and customer satisfaction surveys Arranging and booking appointments/visits to properties Required Experience Seeking someone with experience working as a RLO previously. Strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. Social housing experience, ideally on a planned maintenance contract or similar work streams. Resident Liaison Officer Social Housing 21-22ph Tier 1 Maintenance Contractor

Location: Waterloo Station, London Position: Electrician Duration: Ongoing Work Start Date: Immediate Start Available We are currently seeking an experienced Electrician to work on a project based at Waterloo Station, London . Duties Include: Electrical installation works Planned Preventative Maintenance (PPM) Fault finding and repairs General electrical maintenance Ensuring all works are carried out safely and to current regulations Essential Requirements: Valid JIB Gold Card 2391 Inspection & Testing Qualification Full Orange PPE suitable for rail/station environments Proven experience in installation and maintenance works Ability to work independently and as part of a team Desirable: Previous experience working within rail, station, or infrastructure environments Strong understanding of health & safety procedures

Resident Liaison Officer Contract Type: PAYE Contract Duration: 3 months Location: Nottingham - Site/office based initially, with hybrid working available after training. Travel to project sites will be required. Pay Rate: 16.63- 18.71 per hour Start Date: ASAP Hours: 37 hours per week, Monday-Friday Job Overview: We are looking for an organised and customer-focused Resident Liaison Officer to support the delivery of energy efficiency projects across residential properties. Working closely with project teams, contractors, Housing Associations and site managers, you will act as a key point of contact for residents throughout the delivery of works including insulation, solar panels, heat pumps and other low-carbon heating solutions. This role is more focused on administration, coordination and resident communication than a traditional site-heavy RLO position, although site visits will still be required when needed. You will be responsible for keeping residents informed, coordinating appointments, maintaining accurate records and ensuring queries or concerns are handled professionally throughout the customer journey. Your Responsibilities: Act as a key point of contact for residents throughout planned works and energy efficiency installations. Communicate clearly with residents regarding appointments, works, timescales and any changes to planned activity. Coordinate appointments and site visits between residents, contractors, Housing Associations and internal project teams. Maintain accurate resident records and ensure systems are updated with relevant information. Support vulnerable residents and those with accessibility or additional communication requirements. Respond to resident queries, concerns and complaints professionally and sensitively. Liaise with contractors, site managers, Housing Associations and internal stakeholders to resolve issues and keep projects progressing. Explain technical information to residents in a clear and easy-to-understand way. Identify and escalate operational or customer issues where appropriate. Support project reporting and provide accurate updates to internal stakeholders. Attend project and construction sites when required. Help maintain a positive resident experience throughout the project and contribute towards strong customer satisfaction and NPS performance. What We're Looking For: Strong administration, coordination and organisational skills. Excellent attention to detail and the ability to maintain accurate records. Strong customer service and resident communication skills. Confidence dealing with queries, complaints and challenging conversations professionally. The ability to manage multiple residents, appointments and priorities at the same time. A patient and empathetic approach when supporting vulnerable residents or individuals with accessibility requirements. Confidence communicating with contractors, Housing Associations, site teams and internal stakeholders. The ability to work independently and manage your own workload effectively. Comfortable attending construction or project sites when required. Experience/Qualifications Required: Previous experience within resident liaison, customer service, housing administration, community engagement or project administration. Experience managing records, coordinating appointments and maintaining accurate information. Previous experience communicating directly with residents or customers. Full UK driving licence. CSCS card. Experience working with vulnerable residents or customers requiring accessible communication. An understanding of site-based operations or construction environments. Experience within social housing, Housing Associations, property maintenance, planned works, construction, retrofit or energy efficiency would be particularly beneficial. Previous experience working with Housing Associations, Local Authorities or Advice Centres would be advantageous. Knowledge of retrofit, green energy, BEIS or Local Authority schemes would be beneficial but is not essential. Company information: This contract vacancy is being advertised by Rullion Ltd. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDOT-MW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Resident Liaison Officer (RLO) Location: Cambridge Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Cambridge. The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Cambridge, we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) Location: Slough Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Slough. The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Slough, we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) Location: Westminster (Central London) Salary: Up to £37,000 Contract: Permanent Fortus Recruitment are currently working with a well-established contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, working on cladding and remediation projects in Westminster (Central London). The successful candidate will be responsible for acting as the main point of contact for residents throughout the works, ensuring they are kept informed and that any queries or concerns are dealt with professionally. Key Responsibilities: Act as the main point of contact for residents throughout cladding and remediation works. Keep residents informed of project progress, upcoming works and any potential disruption. Arrange appointments and coordinate access to properties. Respond to resident queries, concerns and complaints in a professional manner. Carry out resident visits and provide regular updates. Liaise with site teams, contractors and project managers to ensure works run smoothly. Support vulnerable residents and help minimise disruption during the works. Maintain accurate records of resident communication, appointments and issues raised. Skills & Experience: Previous experience as a Resident Liaison Officer. Experience working on cladding, remediation, external works or construction projects would be advantageous. Excellent communication and customer service skills. Confident dealing with residents, including handling difficult conversations. Strong organisational skills and attention to detail. Ability to work alongside site teams and manage a varied workload. A professional, approachable and proactive attitude. A driving licence is ideal. If you have experience in resident liaison and are looking for a permanent opportunity working on cladding and remediation projects in Westminster (Central London), we would like to hear from you. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Asset Adoption Project Manager / Utilities Inspector 46,440 - 51,600 + Car / Car Allowance + Long-Term Stability + Development Opportunities Southampton / Portsmouth (Commutable from: Fareham, Havant, Gosport, Waterlooville, Eastleigh, Winchester, Chichester) Are you a Project Manager, Utilities Inspector or Asset Adoption Engineer looking for a role where you'll take ownership of site quality, resolve issues on the ground, and play a key part in the UK's journey towards net zero? On offer is an excellent opportunity to join a leading utility infrastructure business in a position focused on inspections, compliance and problem-solving across live construction sites, working closely with external partners and developers. As a result of continued growth and ongoing projects, they are now looking to add to their Asset Adoption team to ensure new Gas, Water, Electric and Fibre networks are built to the required standards and are ready for adoption. In this role you will carry out work-in-progress and post-construction inspections, attend site meetings, identify defects and drive them through to closure. You'll also support record and metering queries, contribute to safety reporting, and look for process improvements across the wider business. This is a fantastic opportunity for someone with utility network knowledge looking to take on a varied, field-based role with real responsibility and long-term development opportunities. The Role: Work-in-progress and post-construction inspections across utility sites Ensure Gas, Water, Electric and Fibre assets are compliant and fit for adoption Coordinate inspection/installation of complex assets (substations, PRIs, fibre cabinets, gas in flats) Attend site meetings, manage defects and drive closure with external partners Permanent role, field-based across the Southampton/Portsmouth area The Person: Experience of in progress / post construction inspections for the construction of utility networks Working knowledge of legislation/standards for at least one utility (Gas, Electric, Water or Fibre) Basic project management skills and resolving site issues. Full UK driving licence Strong communication skills and basic IT skills Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Nick Smith at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Site Manager - South London Planned Maintenance - Social Housing Up to £250 per day Our Client, a leading nationwide construction contractor are currently looking for an experienced Site Manager to join their planned work division on a temporary contract . Projects that are being delivered will be external planned maintenance schemes of work. They will be being delivered to tower blocks and scattered properties across South London. On a day to day basis, you will act as an integral part of the operational team and carry out the following duties: Management of sub-contractors & direct operatives Lead the site team to the best of your ability Manage delivery of works to specification Have several direct reports to manage including RLO's and office staff Pre & post inspections of works Health & safety & quality checks Complete regular snagging inspections My client are looking for someone that has strong communication skills and a proven track record managing and delivering external planned maintenance projects schemes of work. A valid SMSTS, First Aid and CSCS are required. A valid UK drivers license and your own vehicle is also required for this position. This is a temporary to permanent position which will offer great development opportunities for the successful candidate. If you are interested please apply directly or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Job Description - Resident Liaison Officer (RLO) Location: North London, Slough and Greater London, with travel to our KT8 office as required Salary: 36,000 + 4,560 annual car allowance We are seeking an experienced Resident Liaison Officer (RLO) to support projects across London and the surrounding areas. The successful candidate will have strong RLO experience, excellent communication skills and the ability to build positive relationships with residents, site teams and clients. Key Responsibilities: Act as the main point of contact for residents throughout works. Communicate planned works, schedules and potential disruption. Manage resident enquiries, complaints and concerns professionally. Coordinate access arrangements and appointments. Maintain accurate records of resident communications and feedback. Liaise with site and project teams to resolve issues and ensure works run smoothly. Requirements: Proven experience in a Resident Liaison Officer role. Excellent communication and organisational skills. Experience handling complaints and resident queries. Full UK driving licence and willingness to travel between sites. We are looking for a proactive, professional and approachable individual who can manage multiple sites and deliver an excellent resident experience.

Job Title: Contract Liaison Officer (CLO) Retrofit / Planned Works Location: Rickmansworth, High Wycombe, Harrow & Chelmsford Contract: 6 months initially Employment Type: Temporary or Temp-to-Perm The Opportunity We are currently recruiting for a Contract Liaison Officer to support a contractor delivering retrofit and planned improvement works across social housing properties. The successful candidate will work across multiple locations, with the initial works starting in Chelmsford before moving to Rickmansworth, High Wycombe and Harrow. We are ideally looking for someone with retrofit experience, although candidates with a strong background in planned maintenance and social housing will also be considered. Key Responsibilities Act as a key point of contact between residents, site teams, subcontractors and the wider project team. Communicate upcoming works, access requirements and programme updates to residents. Coordinate appointments and property access to ensure works progress efficiently. Support the delivery of retrofit and energy-efficiency measures, including solar panels, loft insulation, ventilation, windows and doors. Respond to resident queries and concerns, ensuring issues are resolved promptly and professionally. Maintain accurate records of resident communications, appointments and project updates. Liaise closely with Site Managers to identify and resolve access issues or potential delays. Help minimise disruption to residents while maintaining a positive customer experience. Requirements Previous experience as a Contract Liaison Officer, Resident Liaison Officer or Customer Liaison Officer. Experience within social housing, planned maintenance or retrofit projects. Retrofit experience is desirable but not essential for candidates with a strong planned works background. Excellent communication and organisational skills. Confident liaising with residents, site teams and subcontractors. Strong administration skills, with the ability to maintain accurate records and manage multiple appointments. A proactive and professional approach to resolving resident concerns and supporting programme delivery. Contract Details Initial 6-month requirement. Option to work on a temporary basis for the full duration or move onto a 3-month fixed-term contract following 12 weeks. If you're an experienced CLO or RLO looking for your next opportunity within social housing, planned maintenance or retrofit, we'd love to hear from you. Apply today for a confidential discussion.

Job Description - Resident Liaison Officer (RLO) Location: KT12 and surrounding areas Salary: 32,000- 34,000 per annum, depending on experience We are looking for a proactive and experienced Resident Liaison Officer (RLO) to support projects across KT12 and the surrounding areas. The successful candidate will have excellent communication skills and the ability to build positive relationships with residents, site teams and clients, ensuring works are completed with minimal disruption. Key Responsibilities: Act as the main point of contact for residents throughout works. Communicate planned works, schedules and potential disruption. Manage resident enquiries, complaints and concerns professionally. Coordinate access arrangements and appointments. Maintain accurate records of resident communications and feedback. Liaise with site and project teams to resolve issues promptly. Requirements: Previous experience in a Resident Liaison Officer role. Excellent communication and organisational skills. Confidence handling resident queries and complaints. A professional, approachable and customer-focused attitude. Full UK driving licence preferred, depending on project requirements. We are seeking a reliable and organised individual who can manage resident expectations effectively and help deliver a positive resident experience.

Head of Operations West Yorkshire Competitive Salary + Package A growing multi-utility contractor is seeking an experienced Head of Operations to lead the safe, efficient and profitable delivery of projects across its expanding portfolio. This is a senior leadership position with responsibility for operational performance across multiple utility disciplines, including power, gas, water, telecoms and associated infrastructure works. Working closely with the senior leadership team, the successful candidate will play a key role in driving operational excellence, supporting business growth and developing high-performing teams across the organisation. Key Responsibilities Lead the day-to-day operational delivery of all projects across the business. Manage operational teams, supervisors and project delivery personnel. Ensure projects are delivered safely, on time and within budget. Drive performance, utilisation and productivity across operational teams. Work closely with commercial teams to maximise project profitability. Develop operational processes, procedures and best practice. Build and maintain relationships with clients, framework partners and stakeholders. Support business growth and future expansion plans. Develop and mentor management teams across the business. Ensure compliance with all industry, regulatory and health & safety requirements. Requirements Proven operational leadership experience within utilities, infrastructure or civil engineering. Strong understanding of multi-utility delivery environments. Experience managing large operational teams across multiple workstreams. Commercial awareness and understanding of project delivery. Strong client-facing and stakeholder management skills. Ability to drive performance whilst maintaining high standards of safety and quality. Previous experience in a senior operational management position. What's on Offer? Opportunity to join a growing and ambitious utilities business. Senior leadership position with genuine influence. The chance to shape operational strategy and future growth. Long-term career prospects and progression opportunities. For a confidential discussion, please contact Charlotte Blakey at RG Setsquare Recruitment. RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Job Title Resident Liaison Officer IR35 Status (Inside/Outside attach SDS) PAYE Expected Start Date ASAP Anticipated duration or End Date 6 months - Possibility to be made permanent Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Flexible Working (Home/Hybrid/Office) Onsite / Hybrid Office Location (If hybrid/Office Based) Coventry Frequency of days in the office 5 days a week Any Specific Days in the office To be confirmed Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs) and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. This is a full RLO role, covering resident engagement, customer service, site coordination, stakeholder management, issue resolution and reporting. The successful candidate will be responsible for ensuring residents are kept informed, supported and comfortable throughout the works. A key focus of the role will be supporting vulnerable residents and customers who may have disabilities, accessibility requirements or additional support needs. The ability to adapt communication styles, understand individual circumstances and deal with sensitive situations professionally will therefore be essential. Key Responsibilities Act as the main point of contact for residents throughout the project lifecycle. Build positive and professional relationships with residents, contractors, Housing Associations and internal stakeholders. Communicate planned works, access requirements, timescales and any changes clearly to residents. Identify and support vulnerable residents, including those with disabilities, accessibility requirements or additional support needs. Adapt communication and engagement approaches to meet individual resident needs and ensure information is accessible and understood. Carry out resident visits and engagement activities across Cambridge and surrounding areas. Manage resident concerns, complaints and technical queries promptly and sensitively. Work closely with site teams and contractors to resolve issues and minimise disruption to residents. Escalate operational, safeguarding, accessibility or customer concerns where appropriate. Work within delegated authority structures, using sound judgement when dealing with resident issues and escalating matters outside agreed authority levels. Maintain accurate records of resident interactions, issues, actions and outcomes. Coordinate multiple stakeholders and activities across different sites. Contribute to delivering a positive customer journey and strong NPS performance. Provide regular updates and reporting to project and senior stakeholders. Key Challenges Ensuring consistent, clear and accessible communication with residents, many of whom may be vulnerable or require additional support. Understanding individual resident needs and adapting the approach accordingly. Managing multiple stakeholders across complex projects and different locations. Addressing complaints, concerns and technical queries promptly and sensitively. Maintaining strong relationships with contractors, Housing Associations and internal departments. Balancing operational delivery with a high-quality customer journey. Knowing when issues can be managed under delegated authority and when they need to be escalated. Supporting residents through potentially disruptive energy efficiency works while maintaining trust and confidence. Experience and Qualifications - Essential / Desirable Essential Proven experience in resident liaison, customer service or community engagement, ideally within construction, retrofit, housing or green energy environments. Demonstrable experience working with vulnerable customers, residents or individuals requiring additional support. Experience supporting people with disabilities or accessibility requirements and adapting communication accordingly. Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications. Full UK driving licence. Excellent communication skills - both written and verbal. Confident discussing technical matters with residents and translating complex concepts into simple explanations. Understanding of site-based operations and construction processes. Comfortable dealing with sensitive or challenging conversations. Experience escalating operational, customer or accessibility-related issues to senior stakeholders. Ability to work within agreed delegated authority and demonstrate good judgement when resolving resident issues. Strong attention to detail with the ability to maintain accurate customer and project records. Desirable Previous experience working with Housing Associations, local authorities or Advice Centres. Previous experience working directly with vulnerable residents or communities. Experience supporting residents with disabilities, accessibility needs or other additional requirements. Familiarity with BEIS compliance and Local Authority scheme requirements. Experience dealing with delegated authority structures or accessibility-focused service delivery. Background in project coordination or support within the retrofit, energy or healthcare sector. Knowledge of reporting tools and customer data input systems (e.g. MSD). Experience working on energy efficiency, retrofit, insulation, heating or renewable energy projects. Company information: This contract vacancy is being advertised by Rullion Ltd Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDENG-NW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Resident Liaison Officer (RLO) SHDF Retrofit Scheme Resident Liaison Officer RLO Tenant Liaison Social Housing Decarbonisation SHDF EWI Job Title: Resident Liaison Officer (RLO) Decarbonisation Framework Location: Enfield, North London (Site-Based Framework) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) Contract Type: Ongoing Contract / Long-Term Placement Working Hours: Full-Time, Monday to Friday (Standard Site Hours) Sector: Social Housing / Energy Efficiency Retrofit (SHDF) Essential Requirements: Proven RLO experience in social housing, full UK Driving Licence & vehicle Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer with direct experience supporting Social Housing Decarbonisation Fund (SHDF) programmes or major energy-efficiency retrofit schemes We are urgently recruiting a customer-focused, proactive Resident Liaison Officer to join a busy delivery team on a major multi-property decarbonisation project based out of Enfield . Paying £23.00 per hour (Umbrella) or £17.32 per hour (PAYE) , you will serve as the vital link between residents, site delivery teams, and local housing officers during extensive energy-efficiency upgrades. This workstream involves multi-measure decarbonisation upgrades across live occupied estates, specifically focusing on External Wall Insulation (EWI), solar PV, window/door replacements, and ventilation installs. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE) with regular weekly pay cycles. High-Impact Net-Zero Sector: Gain direct, high-profile experience on funded SHDF social housing decarbonisation schemes. Long-Term Framework Stability: Consistent, ongoing site work across North London domestic property portfolios. Immediate Start: Rapid interview and onboarding process for candidates available on short notice. Key Responsibilities: Resident Engagement & Consultations: Conduct initial property visits, tenant inductions, and condition surveys to explain planned SHDF retrofit measures and installation timelines. Access Management: Coordinate daily work schedules with residents, site managers, and specialist sub-contractors to maintain high access rates for installation teams. Vulnerability & Needs Assessment: Identify vulnerable tenants, log specific access or health needs, and implement tailored support to minimise disruption during active works. Enquiry & Complaint Resolution: Serve as the primary on-site contact for tenant queries, resolving concerns quickly and carrying out post-completion sign-offs and satisfaction surveys. Site Record Keeping: Maintain meticulous daily liaison logs, update progress trackers, and report site updates to operational managers. Candidate Profile & Requirements: RLO Experience (Essential): Proven track record as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Care Officer within social housing, planned maintenance, or retrofit schemes . Decarbonisation / SHDF Familiarity: Prior experience supporting SHDF, PAS 2030 / 2035, EWI, solar PV, or heat pump works in occupied domestic properties is highly desirable. Mobility & Driving Licence: Full UK Driving Licence and access to a reliable vehicle for travelling across local estate patches in Enfield. Customer Focus: Strong communication, active listening, and conflict-resolution skills when working with diverse resident communities. Location: Based within an easy commute of Enfield, North London . How to Apply: If you are an experienced Resident Liaison Officer based near Enfield ready for a new contract supporting SHDF works at £23.00/hr Umbrella , click APPLY NOW with your updated CV for an immediate review.

Quantity Surveyor East London / Essex Up to 60,000 We're currently working in partnership with a well-established, Local Authority owned organisation delivering property maintenance and capital works across social housing stock in the Southeast. With under 200 employees, this is a stable yet commercially focused business that delivers kitchens, bathrooms, roofing, and external refurbishment programmes for a large residential portfolio. The Role: This position sits within the capital and planned works division, overseeing programmes including: Kitchen and bathroom replacements Roofing works External block refurbishments Wider capital improvement projects You will be responsible for cost management, valuations, subcontractor management, reporting, and maintaining strong commercial controls across multiple workstreams. This is an excellent opportunity for someone who understands planned social housing projects and wants to take more ownership within a supportive team environment. The Ideal Candidate 4-5 years' experience in a QS/AQS role Strong background in planned social housing works Experience with refurbishment programmes (internals and externals) Comfortable working within a smaller commercial team Degree qualified (desirable but not essential) Driving licence not essential This role would suit an ambitious Assistant QS ready to take the next step, or an established QS seeking stability within a Local Authority backed organisation. What's on Offer Salary: 50,000 - 65,000 26 days annual leave + bank holidays Flexible working policy East London / Essex based projects Long-term, secure pipeline of capital works If you're interested in a confidential discussion, please apply for further details.

Job Description: GENERAL MANAGER Engineering & Service Business Folkestone, Kent Full-time, office-based 45,000 basic + 10,000 achievable performance bonus Location: This is a full-time, office-based position at our Folkestone, Kent premises. We are an established, profitable engineering services business, specialising in air conditioning and heat pump systems. We are now looking for a hands-on General Manager to take responsibility for the day-to-day running and performance of the business. On a normal day, much of your time will be spent supporting the existing team with customers, sales enquiries, quotations, commercial follow-up and operational priorities. When something important goes wrong or falls between departments, you will be the person who takes ownership, brings together the right resources and makes sure it gets resolved. The objective is simple: to have a capable person running the normal day-to-day business so that the owner can step back from routine operational matters and concentrate on strategy, major opportunities and future growth. What you will be responsible for: Taking overall responsibility for the day-to-day performance and smooth running of the business. Handling and qualifying incoming sales enquiries and progressing suitable opportunities. Preparing, coordinating and following up straightforward quotations, and making sure good opportunities do not sit untouched. Building strong relationships with existing customers, dealing with normal commercial conversations and helping retain and develop accounts. Keeping an overview of service and installation activity and making sure work is properly prioritised and resourced. Coordinating staff, engineers and subcontractors so that customer commitments are met and problems are dealt with quickly. Taking ownership of customer issues and complaints and reaching sensible commercial solutions. Monitoring workload, job progress, purchasing, subcontractor use, debt, margins and the operational factors that affect profit. Identifying resource or recruitment needs before lack of capacity becomes a recurring problem. Recruiting, onboarding, supporting and managing staff, including dealing fairly and firmly with underperformance where necessary. Improving processes and removing recurring problems rather than repeatedly working around them. A key part of the role: ownership You will become an operational safety net across the business. Over time, you should understand enough about each important function to keep it moving during absence, overload or unexpected problems. You do not need to be the best specialist in every area; you do need to know how the business works, who to involve and how to get a result. What we are looking for: Strong ownership and accountability - you naturally take responsibility for results rather than simply explaining why something could not be done. Commercial confidence with customers, sales enquiries, quotations and follow-up. Good people-management skills: supportive and fair, but comfortable setting expectations and addressing poor performance. Excellent prioritisation and organisation, particularly when several urgent issues compete for attention. A practical, resourceful approach to solving problems and making decisions. Commercial awareness and an understanding that being busy is not the same as being profitable. The ability to learn a technical service business quickly and communicate effectively with engineers, customers, suppliers and subcontractors. A desire to improve systems and make the business less dependent on individual people. Do you need HVAC experience? No. HVAC, air conditioning or heat pump experience would be useful, but it is not essential. Package and opportunity: The package is 45,000 basic salary plus a performance-related bonus structure. How to apply: Please apply by email with your CV together with a short note explaining why this type of hands-on General Manager role appeals to you and giving one example of a business or operational problem you personally took ownership of and resolved. We are recruiting directly for this position. No recruitment agency approaches, please. Benefits: Company pension Discounted or free food Free parking On-site parking Work Location: In person