Resident Liaison Officer (RLO)

The Role

My client looking for an experienced and personable Resident Liaison Officer (RLO) to act as the key point of contact between residents, clients and project teams throughout construction and refurbishment works.

The successful candidate will ensure residents are kept fully informed, supported and engaged throughout the works, helping to maintain positive relationships and deliver an excellent resident experience.

Key Responsibilities

• Act as the main point of contact for residents throughout the project.
• Provide clear and regular communication regarding planned works, programmes and access requirements.
• Carry out resident visits, consultations and satisfaction checks.
• Manage and resolve resident queries, concerns and complaints professionally.
• Coordinate access arrangements with residents and site teams.
• Keep accurate records of resident communications and interactions.
• Work closely with Site Managers, Contracts Managers and client representatives.
• Identify potential issues early and help ensure they are resolved quickly.
• Support the project team in delivering high levels of customer satisfaction.

Requirements

• Previous experience as an RLO within the construction, refurbishment or social housing sector.
• Excellent communication and interpersonal skills.
• Confident dealing with residents, clients and site teams.
• Strong organisational and administration skills.
• Ability to manage challenging situations calmly and professionally.
• Full UK driving licence is desirable.