101 jobs found

Housing Repairs Officer 24 per hour 4-5 Month Contract Full-time Monday-Friday, 9am-5pm 5 days per week on-site Start date: 31 August I'm currently recruiting for a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on an initial 4-5 month contract. This is a hands-on operational role supporting the delivery of the Council's responsive repairs service , working closely with internal teams and external contractors to ensure repairs are progressed, issues are resolved and residents receive an effective service. Key responsibilities will include: Acting as a first point of contact for responsive repair enquiries Liaising closely with the Council's repairs contractor and chasing outstanding works and orders Managing shared repairs inboxes and responding to requests from staff, contractors and residents Handling calls relating specifically to responsive repairs and ongoing works Managing Stage 1 repairs complaints from end to end , including investigation and written responses Supporting contractor meetings, taking minutes and following up agreed actions Monitoring contractor performance and supporting the management of repairs KPIs Reviewing and authorising appropriate contractor quotes Providing operational cover across the repairs service when required Reviewing repairs information and analysing data to identify outstanding works, trends and performance issues The successful candidate will ideally have: Previous experience working within housing repairs, property services or a responsive repairs environment Experience liaising with contractors and monitoring outstanding works A good understanding of repairs processes within social housing or a Local Authority Experience managing complaints, ideally including Stage 1 responses Strong organisational skills and the ability to manage multiple priorities and inboxes Confidence working with repairs data, KPIs and contractor performance information This role would suit someone who understands the operational side of a busy repairs service and is comfortable coordinating contractors, progressing works and taking ownership of issues through to resolution. Interviews are taking place next week, with a view to starting on 31 August. If you're interested or know somebody with relevant housing repairs experience, please get in touch to discuss the role further.

A local authority in the North West is seeking an experienced Private Sector Housing Officer to join their team on an initial 6-month contract . This is an excellent opportunity to work within a busy regulatory service, delivering Private Sector Housing functions while also supporting the Environmental Health team with Statutory Nuisance investigations . The successful candidate will play a key role in protecting residents, improving housing standards, and ensuring compliance with relevant legislation. Key Responsibilities Carry out inspections of private sector residential properties. Assess housing conditions using the Housing Health and Safety Rating System (HHSRS). Investigate complaints relating to housing disrepair, poor housing conditions, and landlord compliance. Prepare and serve statutory notices and undertake enforcement action where necessary. Support the investigation of Statutory Nuisance complaints, including noise and environmental issues. Provide guidance and advice to landlords, tenants, and property managers. Prepare case files, reports, and legal documentation. Work collaboratively with internal departments and external agencies to achieve positive outcomes. Essential Requirements Previous experience working within a local authority Private Sector Housing Team. Strong knowledge of the Housing Act 2004 and HHSRS. Experience undertaking housing inspections and enforcement activity. Experience investigating or supporting Statutory Nuisance cases. Excellent communication and case management skills. Full UK driving licence and access to a vehicle. Desirable Environmental Health qualification or relevant housing qualification. Experience serving improvement notices and undertaking formal enforcement action. Knowledge of Environmental Protection Act 1990 legislation.

We are recruiting an experienced Rents Finance Officer to join Moat's Accounting Services team on a temporary rolling contract. The successful candidate will maintain the rent accounting system, ensuring tenant, property and financial information remains complete, current and accurate. This is a finance-focused position requiring practical rent accounting, transaction processing and reconciliation experience. Key Responsibilities Process transactions and automatic payment files to tenant rent accounts accurately and promptly. Maintain payment types and posting references within the housing management system. Post cash-book rent items and retain appropriate supporting records. Reconcile nominal ledger control accounts against transactions posted within the housing management system. Identify, investigate and resolve rent-account or ledger discrepancies. Raise the rent debit and reconcile postings against expected charges. Process dishonoured Direct Debit adjustments and issue notifications to tenants or Income Recovery. Update tenant and property accounts following tenant movements. Process account changes for new properties and property disposals. Support transactions involving staircasing, Social HomeBuy, Right to Buy, Right to Acquire and stock disposals. Respond professionally to rent-related enquiries from tenants, colleagues and internal stakeholders. Provide cover for producing sales invoices when required. Index documents accurately within the document management system. Maintain complete records and audit trails for transactions and adjustments. Manage information in accordance with data governance requirements, legislation and organisational procedures. Essential Requirements Previous experience as a Rents Finance Officer, Rent Accounting Officer, Housing Finance Officer or in a similar role. Practical experience maintaining tenant rent accounts. Strong Microsoft Excel skills. Experience processing financial transactions accurately. Experience using financial databases, ledgers or housing management systems. Knowledge of cash-book postings and financial reconciliations. Understanding of nominal ledger control accounts. Strong numeracy, analytical and problem-solving skills. Excellent attention to detail and record-keeping abilities. Ability to manage competing deadlines while maintaining accuracy. Good written and verbal communication skills. Desirable Requirements Previous experience using ActiveH or Active Housing. Experience working within social housing, a housing association or local authority. Experience raising and reconciling rent debits. Experience processing dishonoured Direct Debits. Knowledge of tenant movements, new properties and property disposals. Exposure to staircasing, Social HomeBuy, Right to Buy or Right to Acquire transactions. Experience producing sales invoices or using document management systems. About You You will be a numerate, organised and detail-focused rents finance professional who can work effectively within a busy accounting environment. You should be comfortable processing tenant transactions, completing reconciliations, investigating discrepancies and handling financial information accurately. Strong Excel skills are essential, while ActiveH and social housing experience would be highly advantageous. Contract Information This is a temporary rolling contract while Moat recruits for a permanent Rents Finance Team Leader. The rate, hours, location, working pattern and exact start date are being confirmed and will be discussed with suitable applicants before submission. How to Apply Please apply with an up-to-date CV demonstrating your rents finance, tenant-account, Excel, systems and reconciliation experience. Suitable candidates will be contacted to discuss their experience, availability and requirements before submission.

We are recruiting for an experienced Housing Officer to join a busy housing management team in Salford on an initial 4-month temporary contract , with the potential for extension. This is an excellent opportunity for a housing professional with experience in tenancy management, ASB, safeguarding, estate management, and supporting vulnerable residents to manage a mixed patch of high-rise and sheltered housing schemes. Position Details Job Title: Housing Officer Location: Salford (M5) Contract: Approximately 4 months, with potential extension Start Date: Immediate Salary Equivalent: £35,412 per annum Hours: 8:30am to 4:30pm (30-minute lunch break) Working Pattern: Hybrid working (minimum 2 days from home, 3 days office/community-based) Driving Licence & Vehicle: Essential Parking: Available on site About the Role You will be responsible for managing a defined neighbourhood patch and acting as the main point of contact for residents. The role involves delivering a high-quality housing management service while working closely with internal teams and external partner agencies. Key Responsibilities Managing tenancy and estate management matters Investigating and resolving anti-social behaviour (ASB) cases Responding to safeguarding concerns and supporting vulnerable residents Conducting tenancy visits, property inspections, sign-ups, and viewings Managing complex resident cases and tenancy-related issues Working collaboratively with Social Services, Police, Fire Service, local authorities, and other agencies Attending multi-agency meetings and supporting community engagement initiatives What We're Looking For To be considered, you will have: Previous experience as a Housing Officer or within housing management Strong safeguarding knowledge and experience Proven experience managing ASB cases Experience supporting vulnerable tenants and complex households A good understanding of housing legislation and tenancy management practices Excellent communication, organisation, and case management skills A full UK driving licence and access to your own vehicle Important Travel Information Please note that mileage expenses are not covered under this assignment. Candidates must be comfortable using their own vehicle and travelling across their designated patch and other operational areas as required. Due to the nature of the role, a full UK driving licence and access to a vehicle are essential. If you are interested in this opportunity, please apply now

Tenancy Visiting Officer Location: Various Housing Estates in London - Barbican Temporary contract - 2 to 3 months cover 17.98 PAYE or 23.41 Umbrella per hour We are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys. Day-to-day of the role: Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them. Accurately record all case work and communications, ensuring data integrity and timely input. Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction. Follow established procedures for tenancy visits, ensuring compliance with policies and equalities standards. Provide timely management information and recommendations to the Project Manager on tenancy conditions, welfare concerns, and compliance issues. Undertake visits, including early mornings, evenings, and weekends, assessing risks and adhering to health and safety guidelines for home. Required Skills & Qualifications: Experience in a role involving direct tenant interaction, ideally within a local authority or housing context. Strong customer facing experience & customer service skills and the ability to work independently with minimal supervision. Knowledge of housing laws and tenancy agreements (training will be provided) Ability to work fully onsite face to face with tenants Multilingual abilities are advantageous but not essential. To apply for the Tenancy Visiting Officer position, please submit your CV detailing your relevant experience

Senior Housing Officer (known as Neighbourhood Services Manager) £34,796 rising to £36,627 (At 2 years, subject to satisfactory performance) Salford / Manchester Permanent, Full Time NEIGHBOURHOOD SERVICES MANAGER As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with our policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. We are committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and company) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.

Senior Housing Officer (Know as Neighbourhood Services Manager) Salary £34,795 rising to £36,626 (At 2 years, subject to satisfactory performance) Head Office - Didsbury - Covering Wythenshawe NEIGHBOURHOOD SERVICES MANAGER As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods. What you'll be doing Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework. Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment. Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business. Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort. Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community. Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines. Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance. Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers. What you'll need Commitment to continued professional development. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable. Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs. Excellent written and verbal communication skills. Ability to organise, time-manage and prioritise work load in a hybrid environment. Proven relationship builder with experience of effective collaborative working with external agencies and partners. Ability to coach customers to empower them to problem solve and become more independent. Adaptable to use a range of Customer relationship management software systems. Proficient in the use of the full range of Microsoft Office applications. Hold a full UK driving license and have access to a vehicle for use at work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check What we need from you Ability to complete tasks in an accurate and timely manner when working towards a deadline. Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings. Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders. Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required. A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role. A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing. A passion to advocate on behalf of people and communities. A commitment to work in partnership with others for the benefit of Great Places. A commitment to continuous learning and improvement. Ability to work flexibly as and when needed. To be professional and work with integrity, inclusivity and respect for diversity. What we give you in return for your hard work and commitment Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . Wage Stream You can access savings opportunities and early access to wages

Housing Management Officer Blackburn 37.5 hours per week Rota across 8am - 4pm and 12 - 8pm, working one weekend in 6 Temporary with the potential to become permanent for the right candidate £15 - £16 per hour depending on experience Our client Morgan Hunt is working with a leading Northwest charity who provide accommodation and support for vulnerable people at risk of homelessness in and across the Northwest. Support services are aimed at helping customers to develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation. This is a mixed, over 18 hostel setting in Blackburn working a shift pattern of 8 - 4 or 12 - 8 working one weekend in 6, all on a rotation. The role - Housing Management Officer Deliver a proactive housing management service to customers, to enable customers to meet the conditions of their occupancy agreement, including monitoring rent and service charge payments and promptly dealing with any instances of anti-social behaviour by the customer or other breaches of occupancy. Support customers to maximise their income, claim housing benefit at sign-up and to promptly liaise with the Council's Housing Benefit Department/DWP regarding applications, overpayments, changes of circumstances or sanctions or benefit sanctions. Manage the rent accounts for customers across the service to ensure that current customer arrears and former customer arrears are kept to a minimum, including serving appropriate notices to customers where they consistently fail to make rent/service charge payment and their arrears are increasing. Keep void losses to a minimum by ensuring that swift action is taken to re-let void properties, including carrying out property inspections before and after the customer vacates the premises, ordering any repairs and replacement fixtures and fittings that are needed and arranging for the scheme cleaners to clean the property. Carry out sign-up procedures with new customers, ensuring that customers are given information on tenancy responsibilities and arrangements for reporting repairs. Support customers to proactively manage visitors to the premises and prevent antisocial or nuisance behaviour to other customers or neighbours. The candidate We would love to hear from people who have:- Good literacy and numeracy skills (qualifications or conditions). Experience in delivering/supporting positive outcomes for clients through the delivery of effective resettlement and independence plans. Experience in providing housing management, housing related support, care and support, or housing advice in any of the following fields: housing management, supported housing, housing. Ability to develop effective working relationships and rapport with clients and colleagues. Awareness and understanding of supported housing work, and the causes of homelessness. Ability to carry out robust support and housing management functions including liaising with landlords and contractors, and collection of rent and service charges where applicable. Confident with a positive, 'can do' attitude. The organisation looks to promote within, with a clear route to management, so we are keen to speak to candidates who have the desire to develop their career further.To apply for the role of Housing Management Officer or to find out more, please contact Annabelle on . Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

We have an opportunity for a Supported Housing Officer - Extra Care to join our team in Newbury. You'll be covering our two Extra Care Schemes in Abingdon and Hungerford and will be based in either our Newbury or Basingstoke office. This is a hybrid role where you'll be working from the Extra Care Schemes 3-4 days a week, with a mix of home and office for the other days. The role Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs. As a Supported Housing Officer - Extra Care you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our Extra Care schemes. It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, safeguarding and low level ASB concerns, property inspections and compliance activities, managing lettings and local authority teams. You will be working closely with our care providers based at each scheme. As a Supported Housing Officer - Extra Care you will be the main point of contact for customers and will be providing advice and signposting. You'll also arrange and encourage engagement in activities, helping people to live independently, safely and confidently. To be successful in this role you will have: Experience in a Housing or Housing related role An understanding of supporting vulnerable people Experience of working with internal and external partners Empathy and resilience The ability to be self-motivated and highly organised Excellent collaboration and communication skills If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!

We have an opportunity for a Supported Housing Officer - Extra Care to join our team in Bournemouth. You'll be covering our two Extra Care Schemes in Andover and Bournemouth and will be based in either our Hurn or Blandford office. This is a hybrid role where you'll be working from the Extra Care Schemes 3-4 days a week, with a mix of home and office for the other days. The role Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs. As a Supported Housing Officer - Extra Care you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our Extra Care schemes. It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, safeguarding and low level ASB concerns, property inspections and compliance activities, managing lettings and local authority teams. You will be working closely with our care providers based at each scheme. As a Supported Housing Officer - Extra Care you will be the main point of contact for customers and will be providing advice and signposting. You'll also arrange and encourage engagement in activities, helping people to live independently, safely and confidently. To be successful in this role you will have: Experience in a Housing or Housing related role An understanding of supporting vulnerable people Experience of working with internal and external partners Empathy and resilience The ability to be self-motivated and highly organised Excellent collaboration and communication skills If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!

Housing Team Leader - Temporary Accommodation Birmingham 25.00 per hour Minimum 3 months Immediate Start We are currently recruiting for an experienced Housing Team Leader to join a busy temporary accommodation service in Birmingham on an initial 3 month contract, with an immediate start available. The Role As Housing Team Leader, you will lead and support a team responsible for delivering a high quality housing management service to residents living in temporary accommodation. You will help ensure properties and residents are effectively managed while maintaining strong compliance and service standards. Key Responsibilities Lead, support and manage a team of housing support officers. Oversee the day-to-day management of temporary accommodation. Ensure housing and tenancy related issues are dealt with promptly. Monitor team performance and service delivery Support staff with complex cases and resident issues. Monitor property standards, repairs and health & safety issues. About You Previous experience in a housing team leader, housing management or temporary accommodation role. Strong knowledge of housing management processes and relevant legislation. Experience managing, supervising or supporting a housing team. Excellent communication and organisational skills. The ability to manage complex cases A proactive approach and strong problem solving skills. Experience working within a local authority or social housing environment is essential. Apply now if you have the relevant housing management and team leadership experience and are available for an immediate start. RG Setsquare is acting as an Employment Business in relation to this vacancy.

Title: Resident Liaison Officer Contract Type: 12-month FTC, 35 hours Salary: 33,688 - 37,093 (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Working Location: Delamere site office, with occasional travel to the Winsford site office Persona: Site Based Closing Date: 01/09/2026 Interview Date: TBC NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator. Please click here for the role profile - Communities Coordinator role profile (1).docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Communities Team at L&Q: We are looking for an engaging, personable and resilient Resident Liaison Officer to join our busy site-based team supporting residents throughout remedial works, redevelopment and regeneration projects. The role will work closely with our Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed, supported and engaged throughout the lifecycle of projects. The role sits within our Property and Investment division and plays a key role in delivering a customer-first approach, ensuring strong communication and positive resident experiences. If this sounds like you, we would love for you to apply! Your impact in the role: Act as the first point of contact for residents on regeneration, redevelopment, remediation and community projects, providing clear, accurate and timely information. Build positive relationships with residents, contractors, project teams and external stakeholders to ensure effective communication and successful project delivery. Support residents throughout project works, including coordinating appointments, responding to enquiries, managing resident communications and handling complaints professionally and empathetically. Identify and support vulnerable residents, adapting communication methods where required and helping ensure individual needs are considered throughout project delivery. Assist with temporary rehousing activities where required, including communicating options, coordinating practical arrangements and supporting residents through the process. Attend resident meetings, consultation events and site-based meetings, helping to build trust, manage expectations and address concerns. Contribute to community engagement initiatives and projects that promote community cohesion, employment opportunities, training initiatives and resident participation. Maintain accurate records, project updates and management information, ensuring risks, issues and resident concerns are identified and escalated appropriately. Occasional work outside of normal working hours may be required for events, evening meetings and project activities. What you'll bring: Previous experience in resident liaison, housing, regeneration, construction, customer service or community engagement. Excellent communication skills, with the ability to explain complex information clearly and in plain English. A customer-focused and empathetic approach, particularly when supporting residents through challenging situations. Strong stakeholder management and relationship-building skills. Experience handling complaints and difficult conversations confidently and professionally. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong written communication skills, including the ability to produce professional letters, emails and resident communications. Good IT skills across Microsoft Office and other business systems. A willingness to travel between sites and attend occasional evening or weekend meetings when required. We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. P eople are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values , which outline our core expectations and should be demonstrated at all times , and all levels, when representing L&Q - click here to read more . At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!

Housing Officer Pay: £23.30 Umbrella / £18.39 PAYE Location: Morden, London (SM4 5BE) Working Pattern: Hybrid (3 days office/site, 2 days home working) The Role We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. Key Responsibilities Support residents with tenancy, housing, and neighbourhood-related enquiries. Carry out sign-ups, resident onboarding, and customer needs assessments. Assist with property handovers and regeneration projects. Manage and resolve customer complaints and complex cases. Provide practical support to vulnerable residents and signpost to relevant services. Coordinate responses between housing, repairs, customer service, and neighbourhood teams. Keep residents informed during service disruptions and improvement works. Organise and attend resident meetings, estate visits, and community events. Build positive relationships with residents and other stakeholders. Maintain accurate records and ensure excellent customer service standards are met. About You Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role. Strong customer service and complaint-handling skills. Experience supporting vulnerable customers and managing sensitive situations. Excellent communication and relationship-building abilities. Organised, proactive, and able to manage a varied caseload. Committed to delivering positive outcomes for residents and communities. To apply for the Housing Officer position, please submit your CV detailing your relevant experience

Contract Manager - Externals & Fire Protection Works South London 75K - 85K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit a Contract Manager to join their highly successful team based in South London. The Contract Manager will oversee teams delivering planned maintenance programs including external refurbishment works and fire protection works to high risk buildings on behalf of housing associations and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts / Project Manager with a determined and motivated attitude. You will be instrumental in managing the contract and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent This is a full time, permanent role for which you will receive up to 85,000 salary + Car Allowance + Benefits. For more info please apply online now or call Bianca on (phone number removed).

As a Fire Safety Officer in London within the not-for-profit sector, you'll play a key role in ensuring fire safety compliance across construction projects. Your work will help maintain high safety standards, supporting the organisation in creating a safe environment for all. Client Details Our client is a large residential property organisation with a diverse portfolio of homes across multiple regions. Committed to maintaining the highest standards of resident safety, regulatory compliance and asset protection, they continue to invest in their fire safety and building safety functions. As part of an ongoing programme to strengthen fire safety assurance and governance, they are seeking an experienced Fire Safety Officer to join their specialist fire safety team. This is an excellent opportunity for a fire safety professional to support compliance, undertake inspections, provide technical advice and work with internal teams, contractors and external agencies to ensure residents remain safe and protected. Description Provide fire safety assurance, guidance and technical support across a diverse residential property portfolio. Support compliance with fire safety, building safety and housing-related legislation and regulatory requirements. Undertake fire safety inspections, identify risks and recommend appropriate mitigation measures. Review fire risk assessments (FRAs), ensuring recommendations are suitable, compliant and effectively implemented. Monitor completion of actions arising from fire risk assessments and compliance reviews. Support the maintenance of building safety information and safety case documentation for higher-risk buildings. Provide independent oversight and professional challenge to operational teams on fire safety matters. Promote a consistent and risk-based approach to fire safety management across the organisation. Support assurance activities relating to planned investment, repairs, asset management and building safety projects. Review fire safety proposals and completed works to ensure compliance with legislation and best practice. Assess contractor competency, accreditations and performance on fire safety-related projects. Monitor routine inspection regimes, testing programmes and maintenance activities relating to fire safety systems. Maintain accurate compliance records, inspection reports and audit trails. Support the development and continuous improvement of fire safety policies, procedures and assurance frameworks. Profile Fire Safety Level 3 qualification or equivalent. NEBOSH Fire Safety Certificate or equivalent. Membership of the Institution of Fire Engineers (IFE), or working towards accreditation, is desirable. Experience within fire safety, building safety, compliance, facilities management, property management or construction environments. Strong understanding of fire safety principles and their application within residential buildings. Knowledge of the Fire Safety Act, Building Safety legislation and associated guidance. Full UK driving licence and willingness to travel extensively across a national property portfolio. Job Offer Salary up to 52,000 per annum for candidates with the right qualifications and experience. Annual performance-related bonus scheme (5% discretionary) Opportunity to join a well-established and highly regarded residential property organisation. Key role within a growing fire safety and building safety function. Hybrid working with a combination of site, office and home-based working. Diverse portfolio and varied workload across multiple regions. Excellent pension scheme. Generous annual leave plus public holidays. Additional wellbeing and life event leave benefits. Life assurance provision. Ongoing professional development and training opportunities. Hybrid working - 3 days in, 2 days wfh

Operations Manager - Social Housing Voids Hemel Hempstead based (with travel) 80K - 95K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering voids programmes for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Managers, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as an Operations Manager delivering social housing voids projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and delivery Driving profitability of the contract to include pricing and delivery of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business that believes the strengths, skills and personalities of their people are the key to the group's success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.

Site Manager Social Housing Refurbishment Planned Works Occupied Properties Full-time Permanent Norfolk Up to £58,000 per annum + package Site Manager job in Norfolk managing the day-to-day delivery of internal and external refurbishment works across occupied social housing properties, ensuring projects are delivered safely, on programme, to the required quality standards and with minimal disruption to residents. The Role This is an excellent opportunity for an experienced Site Manager to join a leading property services and construction contractor delivering refurbishment works as part of a long-term social housing framework in Norfolk. The role will involve taking responsibility for the day-to-day management of refurbishment projects across occupied residential properties, covering a variety of internal and external works. The successful candidate will manage site teams and subcontractors while maintaining high standards across health & safety, quality, programme and resident satisfaction. You will work closely with Contracts and Project Managers, Resident Liaison Officers, clients and other key stakeholders to ensure works are delivered effectively. Previous experience managing refurbishment works within occupied residential properties is essential. Key Responsibilities Managing the day-to-day delivery of internal and external refurbishment works across occupied social housing properties Coordinating site teams, subcontractors, materials and resources to achieve programme targets Ensuring works are completed safely, on programme and to the required quality and specification Managing subcontractor performance and issuing NCRs where required Carrying out regular site, quality and health & safety inspections Ensuring compliance with company Health & Safety procedures, including site inductions, RAMS, permits and PPE Conducting toolbox talks and promoting a strong health & safety culture across site Managing defects and ensuring works meet agreed client KPIs and quality standards Working closely with Resident Liaison Officers to minimise disruption and maintain effective communication with residents Managing resident and client concerns professionally and ensuring issues are resolved promptly Maintaining strong relationships with clients, consultants and other project stakeholders Monitoring progress against programme and reporting any potential delays Producing regular site progress reports for senior management and the client Attending client, internal and project progress meetings Carrying out work inspections and ensuring compliance with drawings, specifications and building regulations Maintaining accurate site documentation, H&S records and project information Managing site welfare facilities, offices and equipment Supporting and developing Assistant Site Managers, Site Administrators and other junior team members Identifying potential commercial opportunities and communicating these to senior management Supporting the Contracts Manager with pre-start activities and project mobilisation Requirements Proven Site Management experience within refurbishment and/or planned works Previous experience delivering works within occupied residential properties essential Strong social housing, local authority or housing association experience preferred Experience managing both internal and external refurbishment works Strong subcontractor and site team management experience Good understanding of building regulations and Health & Safety legislation Ability to read and interpret drawings, programmes and specifications Strong understanding of programme management and project delivery Good commercial awareness Excellent resident, client and stakeholder management skills Strong planning, organisational and problem-solving abilities Confident managing works in sensitive occupied environments Microsoft Office proficiency, with Microsoft Project experience beneficial SMSTS CSCS First Aid Full UK driving licence Successful candidate will be required to complete a DBS check MCIOB or working towards MCIOB desirable Package & Benefits Salary up to £58,000 per annum Comprehensive company benefits package Permanent, full-time position Long-term social housing refurbishment contract Opportunity to work with a leading property services and construction contractor Training, development and career progression opportunities This Site Manager role in Norfolk offers the opportunity to join an established team delivering a long-term programme of refurbishment works across occupied social housing properties. The position would suit an experienced Site Manager from a social housing, planned maintenance or refurbishment background who is confident managing internal and external works while maintaining excellent relationships with residents and clients. Apply now to be considered for this opportunity.

A fantastic opportunity has emerged for a Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post, covering for some absences in their team. The post holder will be working hybridly from our client's North London office and expected to own a patch of approximately (Apply online only) units which will include shared ownership and mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch locally in North London (e.g Enfield, Barnet, Waltham Forest & Haringey), this is a full time post (37.5 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Delivering a customer-focused neighbourhood management service across a defined area. Conducting inspections to maintain property standards and safety. Managing tenancy breaches, including Anti-Social Behaviour (ASB), in line with policies. Performing tenancy audits to ensure all tenant details are current and accurate. Collaborating with external agencies to provide the best support for our tenants. Assisting with rent collection and arrears management in partnership with our Income Team. Engaging with tenants to enhance their living experience and address their needs. Voids monitoring and control Please note, a car driver/owner is essential for this role due to the size and geographical area of your patch. Expertise in tenancy management would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in mid/late August 2026.

Capital Project Manager Location: Wrexham / Hybrid Contract: Interim, 3-4 months Rate: 300 - 350 per day We are seeking an experienced Client-Side Capital Project Manager to join an established estates and capital projects function on an interim basis. This is an excellent opportunity for an experienced project professional to take day-to-day responsibility for a defined portfolio of live, multi-million-pound capital projects, helping to maintain momentum and ensure projects are delivered effectively across programme, cost, risk and quality. The Role You will take ownership of the day-to-day delivery of a portfolio of capital projects, coordinating professional teams and contractors and ensuring that key actions, decisions and project milestones continue to progress. This is a client-side project management position rather than a site management role. Main Contractors will be responsible for site delivery, supported by established professional teams including Employer's Agents, Quantity Surveyors, Principal Designers, architects, engineers and other specialist consultants. The successful candidate will be expected to become effective quickly, understand the status of live projects and proactively identify and resolve issues before they impact delivery. Key Responsibilities Take day-to-day client-side responsibility for an agreed portfolio of capital projects. Drive project programmes and maintain momentum across consultant and contractor teams. Coordinate architects, engineers, Employer's Agents, Quantity Surveyors, Principal Designers and other specialist consultants. Manage contractors from the client's perspective. Monitor project budgets, forecasts, commitments and change alongside the appointed Quantity Surveyor and Employer's Agent. Maintain project programmes, risk registers, action trackers and appropriate project controls. Chair and attend project, design, progress and stakeholder meetings as required. Ensure actions, decisions and approvals are progressed in a timely manner. Coordinate internal stakeholders and user groups. Identify and escalate programme, cost, risk and delivery issues at an early stage. Track planning, building control, statutory approvals and other project dependencies through the relevant professional teams. Support commissioning, handover, completion and project close-out. Provide concise and accurate project reporting to senior estates management. Project Environment The successful candidate will join a substantial and varied capital programme comprising major refurbishment, redevelopment, new-build, infrastructure and estate improvement projects. The portfolio includes projects involving: Major refurbishment and adaptation New-build development Residential development Specialist performance and public-facing facilities Learning and working environments Building services and infrastructure Energy and estate improvement schemes The precise project allocation will be determined according to experience and programme requirements. Procurement & Contractual Experience Experience of two-stage construction procurement would be particularly advantageous, including practical understanding of: Pre-Construction Services Agreements (PCSA) Contractor involvement during design development RIBA Stages 3 and 4 Package procurement and development of the Contract Sum Programme and risk management during pre-construction Transition from PCSA into the main works contract A working knowledge of JCT Design and Build contracts is also desirable. About You We are looking for an experienced and pragmatic project professional who can quickly take ownership of live projects and operate confidently within an established client-side environment. You will ideally have: Significant experience managing capital construction or refurbishment projects. Experience delivering multi-million-pound projects. Strong client-side project management experience. Experience of two-stage procurement and/or PCSA arrangements. Working knowledge of JCT Design and Build contracts. Experience coordinating multidisciplinary professional teams. Strong programme, cost, risk and change management skills. Experience within a complex public-sector, education, healthcare, property or corporate estates environment would be advantageous. Relevant professional qualifications or memberships such as APM, RICS, CIOB, RIBA or an appropriate engineering discipline would be advantageous. Working Arrangements The role is based in Wrexham with hybrid working arrangements. There is no fixed pattern of days required on site; attendance will vary according to project requirements, meetings and the stage of individual projects. Regular presence on site will be required given the nature of the capital programme, alongside the opportunity to work remotely where appropriate. If you are an experienced client-side Capital Project Manager who enjoys getting into live projects, understanding what needs to be done and making things happen, we would be keen to hear from you If you would like to discuss the role further, please apply or contact Josh Meek at Sellick Partnership Ltd - Derby Officer Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in London. What the Job Will be doing Acting as the first point of contact for residents, responding to housing enquiries via telephone, email and face-to-face. Supporting Housing Officers and Housing Managers with the day-to-day management of tenancies and properties. Maintaining accurate tenancy, resident and property records on housing management systems. Processing tenancy changes including assignments, successions, mutual exchanges and changes in household circumstances. Supporting tenancy sign-ups, welcome visits and preparing tenancy documentation. Raising repairs, monitoring outstanding works and liaising with contractors, residents and internal teams. Assisting residents with enquiries relating to rent, repairs, anti-social behaviour, estate services and tenancy management. Supporting rent account enquiries and referring residents to specialist support services where appropriate. Preparing letters, notices, reports and other housing management correspondence. Arranging appointments, property inspections, meetings and home visits for the housing team. Supporting the management of complaints and ensuring residents receive timely updates. Monitoring shared inboxes and ensuring enquiries are allocated and progressed within service standards. Working with colleagues and partner agencies to support vulnerable residents and promote tenancy sustainment. Providing general administrative support to ensure an efficient and customer-focused housing service. What You Will Need Previous experience working in Housing, Property Management, Customer Services or a similar resident-facing role. Good understanding of social housing and tenancy management services. Excellent customer service and communication skills. Experience dealing with sensitive, complex or challenging enquiries. Strong organisational skills with the ability to manage competing priorities. Good written communication skills and attention to detail. Experience using housing management systems and Microsoft Office. Ability to work collaboratively with colleagues, contractors and external agencies. A proactive, organised and solution-focused approach. Understanding of safeguarding, equality, confidentiality and data protection. Experience working for a Housing Association, Local Authority or Housing Company. Knowledge of tenancy management, rent accounts, repairs and anti-social behaviour processes.