Deputy Head of Building Control (Social Housing) Location: London Salary: 70,000 per annum Contract: Permanent Sector: Local Government / Social Housing We are currently recruiting for an experienced Deputy Head of Building Control to join a forward-thinking local government organisation responsible for managing and maintaining a substantial social housing portfolio. This is an excellent opportunity for a senior building control professional seeking a leadership role with responsibility for ensuring regulatory compliance, building safety, and service excellence across a diverse range of residential assets. Reporting directly to the Head of Building Control, you will play a key role in leading operational delivery, managing technical teams, and supporting strategic initiatives relating to building safety and compliance. The Role As Deputy Head of Building Control, you will provide technical leadership and operational oversight across building control functions, ensuring compliance with current legislation, Building Regulations, and emerging building safety requirements. You will support the management of a multidisciplinary team and contribute to the development of policies, procedures, and service improvements that enhance resident safety and organisational performance. The successful candidate will act as a senior technical advisor, overseeing complex building control matters, supporting high-risk building projects, and ensuring that statutory obligations are met across the housing portfolio. Key Responsibilities Support the Head of Building Control in the strategic and operational management of the service. Lead and manage Building Control Surveyors and technical officers, providing guidance, mentoring, and performance management. Ensure compliance with Building Regulations, Building Safety legislation, and associated statutory requirements. Review and assess complex building control applications, plans, and specifications. Provide expert technical advice on residential construction, refurbishment, fire safety, structural alterations, and compliance matters. Oversee inspections of housing developments, regeneration schemes, and major capital projects. Monitor service performance, quality standards, and regulatory compliance. Contribute to the management of building safety risks within residential properties, including higher-risk buildings. Develop and maintain effective working relationships with internal departments, contractors, developers, consultants, and regulatory bodies. Support service transformation, continuous improvement initiatives, and implementation of best practice. Assist with budget management, resource planning, and workforce development. Represent the service at internal and external meetings when required. Candidate Requirements Significant experience within Building Control, ideally gained within local government, social housing, or a related regulatory environment. Strong working knowledge of Building Regulations, Building Safety legislation, and relevant construction standards. Experience managing technical teams and delivering high-quality regulatory services. Demonstrable expertise in residential construction, refurbishment, and compliance-related projects. Excellent communication, stakeholder engagement, and leadership skills. Ability to interpret and apply complex legislation and technical guidance. Membership of a relevant professional body such as CABE, RICS, CIOB, or equivalent is desirable. Registered Building Inspector status or eligibility would be advantageous. What's on Offer Permanent position with a salary of 70,000 per annum. Opportunity to work within a large and diverse social housing environment. Excellent pension scheme and local government benefits package. Flexible and hybrid working arrangements. Career progression opportunities within a growing and evolving service. The chance to play a key role in improving building safety and housing standards for residents. If you are an experienced Building Control professional looking to take the next step in your career within a leadership position, we would welcome your application.
25/06/2026
Full time
Deputy Head of Building Control (Social Housing) Location: London Salary: 70,000 per annum Contract: Permanent Sector: Local Government / Social Housing We are currently recruiting for an experienced Deputy Head of Building Control to join a forward-thinking local government organisation responsible for managing and maintaining a substantial social housing portfolio. This is an excellent opportunity for a senior building control professional seeking a leadership role with responsibility for ensuring regulatory compliance, building safety, and service excellence across a diverse range of residential assets. Reporting directly to the Head of Building Control, you will play a key role in leading operational delivery, managing technical teams, and supporting strategic initiatives relating to building safety and compliance. The Role As Deputy Head of Building Control, you will provide technical leadership and operational oversight across building control functions, ensuring compliance with current legislation, Building Regulations, and emerging building safety requirements. You will support the management of a multidisciplinary team and contribute to the development of policies, procedures, and service improvements that enhance resident safety and organisational performance. The successful candidate will act as a senior technical advisor, overseeing complex building control matters, supporting high-risk building projects, and ensuring that statutory obligations are met across the housing portfolio. Key Responsibilities Support the Head of Building Control in the strategic and operational management of the service. Lead and manage Building Control Surveyors and technical officers, providing guidance, mentoring, and performance management. Ensure compliance with Building Regulations, Building Safety legislation, and associated statutory requirements. Review and assess complex building control applications, plans, and specifications. Provide expert technical advice on residential construction, refurbishment, fire safety, structural alterations, and compliance matters. Oversee inspections of housing developments, regeneration schemes, and major capital projects. Monitor service performance, quality standards, and regulatory compliance. Contribute to the management of building safety risks within residential properties, including higher-risk buildings. Develop and maintain effective working relationships with internal departments, contractors, developers, consultants, and regulatory bodies. Support service transformation, continuous improvement initiatives, and implementation of best practice. Assist with budget management, resource planning, and workforce development. Represent the service at internal and external meetings when required. Candidate Requirements Significant experience within Building Control, ideally gained within local government, social housing, or a related regulatory environment. Strong working knowledge of Building Regulations, Building Safety legislation, and relevant construction standards. Experience managing technical teams and delivering high-quality regulatory services. Demonstrable expertise in residential construction, refurbishment, and compliance-related projects. Excellent communication, stakeholder engagement, and leadership skills. Ability to interpret and apply complex legislation and technical guidance. Membership of a relevant professional body such as CABE, RICS, CIOB, or equivalent is desirable. Registered Building Inspector status or eligibility would be advantageous. What's on Offer Permanent position with a salary of 70,000 per annum. Opportunity to work within a large and diverse social housing environment. Excellent pension scheme and local government benefits package. Flexible and hybrid working arrangements. Career progression opportunities within a growing and evolving service. The chance to play a key role in improving building safety and housing standards for residents. If you are an experienced Building Control professional looking to take the next step in your career within a leadership position, we would welcome your application.
We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services. The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers and identify learning outcomes to improve service delivery. Whilst the role includes statutory reviews work, the primary focus will be complaints handling. This Housing Complaints and Reviews Officer position would suit someone with extensive housing complaints experience, particularly within homelessness, housing needs and allocations services. The Role - Investigating complex complaints relating to Housing Needs, Homelessness and Housing Solutions services. - Drafting Stage 1 and Stage 2 complaint responses in line with corporate complaints procedures and Ombudsman guidance. - Preparing responses on behalf of senior managers and service leaders. - Identifying service failures, learning outcomes and service improvement actions. - Managing MP enquiries, Member enquiries and complex correspondence. - Liaising with operational teams to gather evidence and complete investigations. - Monitoring complaint cases to ensure compliance with statutory and corporate timescales. - Undertaking statutory reviews under Parts VI and VII of the Housing Act 1996 where required. - Drafting Section 202 review decisions and review outcome letters. - Maintaining knowledge of housing legislation, case law and Ombudsman determinations. - Supporting policy, procedure and service improvement initiatives. Key Requirements - Extensive experience handling housing complaints within a local authority environment. - Significant experience investigating and responding to Stage 1 and Stage 2 complaints. - Experience drafting complaint responses on behalf of senior managers or directors. - Knowledge of Housing Ombudsman and Local Government & Social Care Ombudsman complaint handling requirements. - Experience dealing with complaints relating to homelessness, housing needs, allocations or temporary accommodation. - Knowledge of Parts VI and VII of the Housing Act 1996. - Experience managing MP enquiries, Member enquiries and complex correspondence. - Experience undertaking statutory housing reviews would be advantageous. What You Need to Do Now If you are interested in this Housing Complaints and Reviews Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Complaints and Reviews Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Complaints Officers, Complaints & Reviews Officers, Housing Reviews Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
25/06/2026
Contract
We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services. The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers and identify learning outcomes to improve service delivery. Whilst the role includes statutory reviews work, the primary focus will be complaints handling. This Housing Complaints and Reviews Officer position would suit someone with extensive housing complaints experience, particularly within homelessness, housing needs and allocations services. The Role - Investigating complex complaints relating to Housing Needs, Homelessness and Housing Solutions services. - Drafting Stage 1 and Stage 2 complaint responses in line with corporate complaints procedures and Ombudsman guidance. - Preparing responses on behalf of senior managers and service leaders. - Identifying service failures, learning outcomes and service improvement actions. - Managing MP enquiries, Member enquiries and complex correspondence. - Liaising with operational teams to gather evidence and complete investigations. - Monitoring complaint cases to ensure compliance with statutory and corporate timescales. - Undertaking statutory reviews under Parts VI and VII of the Housing Act 1996 where required. - Drafting Section 202 review decisions and review outcome letters. - Maintaining knowledge of housing legislation, case law and Ombudsman determinations. - Supporting policy, procedure and service improvement initiatives. Key Requirements - Extensive experience handling housing complaints within a local authority environment. - Significant experience investigating and responding to Stage 1 and Stage 2 complaints. - Experience drafting complaint responses on behalf of senior managers or directors. - Knowledge of Housing Ombudsman and Local Government & Social Care Ombudsman complaint handling requirements. - Experience dealing with complaints relating to homelessness, housing needs, allocations or temporary accommodation. - Knowledge of Parts VI and VII of the Housing Act 1996. - Experience managing MP enquiries, Member enquiries and complex correspondence. - Experience undertaking statutory housing reviews would be advantageous. What You Need to Do Now If you are interested in this Housing Complaints and Reviews Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Complaints and Reviews Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Complaints Officers, Complaints & Reviews Officers, Housing Reviews Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Are you an experienced Resident Liaison Officer / Tenant Liaison Officer looking for a new role Salary: £34,000 - £40,000 Contract type: Full-time / Permanent Office location: Central London Skilled Careers have partnered with a leading main contractor that works with a host of commercial clients in the student accommodation, leasing and high-end residential sectors and are seeking an experienced, proactive Resident Liaison Officer with excellent communication and customer service skills. This is not a Resident Liaison Officer role within the social housing sector! The company: A national main contractor with offices across the UK that specialises in refurbishment contracts in occupied complexes across the country. The role: The resident liaison officer operating out of the London branch of this main contractor will be the primary point of contact between the project team and residents (lease holders, estates managers and tenants), leading clear communications and ensuring minimal disruption, successful access arrangements and smooth refurbishment process. Your responsibilities will include: Working as part of a central Resident Liaison team function based in central London (SE1) Visiting projects from time to time across the country Deliver presentations to clients, residents/lease holders and other key stakeholders. Query & request handling and establishing an appropriate action plan, coordinating with the site operations team and agree upon timescales for resolution which will be communicated back to the relevant parties along with providing progress updates. Maintaining company trackers and ensuring all queries, requests and complaints are accurately recorded with supporting actions, outcomes and are monitored through to completion. Presenting at committee and client meetings. Be the bridge that minimises disruptions and ensure projects proceed in line with programme Requirements: Previous experience as a Resident Liaison Officer / Tenant Liaison Officer is essential Driving licence and access to your own vehicle is essential Proficient with Microsoft Office and IT systems Excellent written and verbal communication skills Collaborative and organised Be comfortable presenting at monthly meetings with clients and stakeholders. Ready to advance your career with a respected main contractor and work on a host of schemes across the country If the answer is yes we'd like to hear from you
24/06/2026
Full time
Are you an experienced Resident Liaison Officer / Tenant Liaison Officer looking for a new role Salary: £34,000 - £40,000 Contract type: Full-time / Permanent Office location: Central London Skilled Careers have partnered with a leading main contractor that works with a host of commercial clients in the student accommodation, leasing and high-end residential sectors and are seeking an experienced, proactive Resident Liaison Officer with excellent communication and customer service skills. This is not a Resident Liaison Officer role within the social housing sector! The company: A national main contractor with offices across the UK that specialises in refurbishment contracts in occupied complexes across the country. The role: The resident liaison officer operating out of the London branch of this main contractor will be the primary point of contact between the project team and residents (lease holders, estates managers and tenants), leading clear communications and ensuring minimal disruption, successful access arrangements and smooth refurbishment process. Your responsibilities will include: Working as part of a central Resident Liaison team function based in central London (SE1) Visiting projects from time to time across the country Deliver presentations to clients, residents/lease holders and other key stakeholders. Query & request handling and establishing an appropriate action plan, coordinating with the site operations team and agree upon timescales for resolution which will be communicated back to the relevant parties along with providing progress updates. Maintaining company trackers and ensuring all queries, requests and complaints are accurately recorded with supporting actions, outcomes and are monitored through to completion. Presenting at committee and client meetings. Be the bridge that minimises disruptions and ensure projects proceed in line with programme Requirements: Previous experience as a Resident Liaison Officer / Tenant Liaison Officer is essential Driving licence and access to your own vehicle is essential Proficient with Microsoft Office and IT systems Excellent written and verbal communication skills Collaborative and organised Be comfortable presenting at monthly meetings with clients and stakeholders. Ready to advance your career with a respected main contractor and work on a host of schemes across the country If the answer is yes we'd like to hear from you
MMP Consultancy are looking to recruit a ASB Officer on a Ongoing basis, in Surrey. As an ASB Officer, you will be investigating and managing reports of anti-social behaviour (ASB) to ensure safe, secure, and sustainable communities. The role involves working closely with residents, partner agencies, and internal teams to resolve cases effectively, support victims, and take appropriate enforcement action when required. Please note, a full UK Driving Licence & Vehicle is required. Main Responsibilities: Manage Caseloads Investigate complaints relating to noise nuisance, harassment, neighbour disputes, vandalism, hate incidents, and other forms of ASB. Prepare legal documentation and assist with injunctions, possession proceedings, and court actions where necessary. Booking appointments and allocating works to the available operatives and following works from start through to completion. Ensure all relevant data is updated on a timely basis. Liaising with tenants and conduct home visits, interviews, and risk assessments. Effectively communicate and build manage and sustain working relationships with key stakeholders. Experience Required: Previous experience managing anti-social behaviour, harassment cases, housing management, tenancy management, or community safety cases. Excellent communicator, with strong organisational skills Experience working with vulnerable customers and challenging situations. GCSEs at Grade C or above and including Mathematics and English Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment Experience of using database systems (Connect / Northgate / DRS)
24/06/2026
Seasonal
MMP Consultancy are looking to recruit a ASB Officer on a Ongoing basis, in Surrey. As an ASB Officer, you will be investigating and managing reports of anti-social behaviour (ASB) to ensure safe, secure, and sustainable communities. The role involves working closely with residents, partner agencies, and internal teams to resolve cases effectively, support victims, and take appropriate enforcement action when required. Please note, a full UK Driving Licence & Vehicle is required. Main Responsibilities: Manage Caseloads Investigate complaints relating to noise nuisance, harassment, neighbour disputes, vandalism, hate incidents, and other forms of ASB. Prepare legal documentation and assist with injunctions, possession proceedings, and court actions where necessary. Booking appointments and allocating works to the available operatives and following works from start through to completion. Ensure all relevant data is updated on a timely basis. Liaising with tenants and conduct home visits, interviews, and risk assessments. Effectively communicate and build manage and sustain working relationships with key stakeholders. Experience Required: Previous experience managing anti-social behaviour, harassment cases, housing management, tenancy management, or community safety cases. Excellent communicator, with strong organisational skills Experience working with vulnerable customers and challenging situations. GCSEs at Grade C or above and including Mathematics and English Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment Experience of using database systems (Connect / Northgate / DRS)
Main Duties: Housing Management, ensuring sign ups to tenancies, licencing agreements, taking payments etc. Carry out regular occupancy checks such as managing health and safety and ensuring correct occupancy numbers. Develop and maintain strong internal and external relationships. Attend appointments with clients where appropriate. Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis. Regularly review action plans and risk assessments in line with Hope s policies and practice. Various administrative tasks. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. What we are looking for: Experience of working with people of complex backgrounds, ex-offenders, people with mental health issues, substance misuse issues and challenging behaviours. IT Proficiency, ability to learn new software programs, basic Microsoft experience. Understanding of the housing and social needs of people with multiple and complex needs. Able to influence and negotiate positive outcomes with others. Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.
24/06/2026
Full time
Main Duties: Housing Management, ensuring sign ups to tenancies, licencing agreements, taking payments etc. Carry out regular occupancy checks such as managing health and safety and ensuring correct occupancy numbers. Develop and maintain strong internal and external relationships. Attend appointments with clients where appropriate. Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis. Regularly review action plans and risk assessments in line with Hope s policies and practice. Various administrative tasks. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. What we are looking for: Experience of working with people of complex backgrounds, ex-offenders, people with mental health issues, substance misuse issues and challenging behaviours. IT Proficiency, ability to learn new software programs, basic Microsoft experience. Understanding of the housing and social needs of people with multiple and complex needs. Able to influence and negotiate positive outcomes with others. Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.
Move On Officer Location: South London (Hybrid Working) Rate: 30.67 per hour (Umbrella) Contract: Long-Term Temporary Contract Hours: 35 hours per week Office Attendance: 1-2 days per week Interviews: Taking place ASAP An exciting opportunity has arisen for an experienced Move On Officer to join a high-performing Housing team within a London local authority. This is a key role supporting households to successfully move from temporary accommodation into settled housing solutions, helping to reduce temporary accommodation occupancy and improve outcomes for residents. About the RoleYou will manage a caseload of households who are ready to move on from temporary accommodation, assessing their needs and matching them to suitable settled accommodation options. Working closely with internal housing teams, lettings officers, support services and external agencies, you will ensure residents receive the guidance and support needed to secure and sustain long-term housing. The successful candidate will play a vital role in overcoming barriers to rehousing, supporting residents through the move process, and ensuring all statutory and legal requirements are met. Key Responsibilities Manage a caseload of households ready to move from temporary accommodation into settled housing. Assess housing needs and update housing assessments where required. Match households to suitable accommodation options including private rented sector, supported housing, social housing and choice-based lettings. Identify and address barriers to rehousing and tenancy sustainment. Liaise with internal departments and external agencies including Social Care, healthcare professionals and support services. Support residents with tenancy advice, benefits guidance and resettlement planning. Conduct property and home visits where required. Issue offer letters, discharge notifications and associated statutory documentation. Support residents through the entire move-on process, ensuring timely outcomes and efficient use of available properties. Contribute to service improvement through effective case management and complaint resolution. About You Previous experience working as a Move On Officer or within a similar housing/homelessness role. Minimum 3 years' experience supporting households to move from temporary accommodation into permanent accommodation. Strong understanding of homelessness legislation, housing options and move-on processes. Experience managing complex caseloads and working to challenging targets. Excellent communication, negotiation and partnership-working skills. Ability to work at pace while maintaining a high level of customer service. Positive, proactive attitude with a genuine commitment to supporting vulnerable residents. What's on Offer? Competitive rate of 30.67 per hour Umbrella Hybrid working arrangement (1-2 office days per week) Long-term contract opportunity Supportive team environment Immediate interview and start opportunities If you have a proven background in housing move-on services and are looking for your next contract opportunity, we'd love to hear from you.
24/06/2026
Contract
Move On Officer Location: South London (Hybrid Working) Rate: 30.67 per hour (Umbrella) Contract: Long-Term Temporary Contract Hours: 35 hours per week Office Attendance: 1-2 days per week Interviews: Taking place ASAP An exciting opportunity has arisen for an experienced Move On Officer to join a high-performing Housing team within a London local authority. This is a key role supporting households to successfully move from temporary accommodation into settled housing solutions, helping to reduce temporary accommodation occupancy and improve outcomes for residents. About the RoleYou will manage a caseload of households who are ready to move on from temporary accommodation, assessing their needs and matching them to suitable settled accommodation options. Working closely with internal housing teams, lettings officers, support services and external agencies, you will ensure residents receive the guidance and support needed to secure and sustain long-term housing. The successful candidate will play a vital role in overcoming barriers to rehousing, supporting residents through the move process, and ensuring all statutory and legal requirements are met. Key Responsibilities Manage a caseload of households ready to move from temporary accommodation into settled housing. Assess housing needs and update housing assessments where required. Match households to suitable accommodation options including private rented sector, supported housing, social housing and choice-based lettings. Identify and address barriers to rehousing and tenancy sustainment. Liaise with internal departments and external agencies including Social Care, healthcare professionals and support services. Support residents with tenancy advice, benefits guidance and resettlement planning. Conduct property and home visits where required. Issue offer letters, discharge notifications and associated statutory documentation. Support residents through the entire move-on process, ensuring timely outcomes and efficient use of available properties. Contribute to service improvement through effective case management and complaint resolution. About You Previous experience working as a Move On Officer or within a similar housing/homelessness role. Minimum 3 years' experience supporting households to move from temporary accommodation into permanent accommodation. Strong understanding of homelessness legislation, housing options and move-on processes. Experience managing complex caseloads and working to challenging targets. Excellent communication, negotiation and partnership-working skills. Ability to work at pace while maintaining a high level of customer service. Positive, proactive attitude with a genuine commitment to supporting vulnerable residents. What's on Offer? Competitive rate of 30.67 per hour Umbrella Hybrid working arrangement (1-2 office days per week) Long-term contract opportunity Supportive team environment Immediate interview and start opportunities If you have a proven background in housing move-on services and are looking for your next contract opportunity, we'd love to hear from you.
Our client, Caerphilly council is looking for a housing advisor to join their team. Operate Part 2 of the Housing Act 2014 and the associated current Code of Guidance. Investigate all enquiries from persons homeless or threatened with homelessness, to assess their needs and to ensure satisfactory completion of all homeless duties required under the above legislation. Ensure that adequate homelessness prevention measures are carried out. Organise and maintain accurate records, statistics and administrative systems and ensure procedures are properly carried out. Refer homeless households and authorise placements to the Emergency Housing team. Provide advice on all housing related issues which includes providing customers with detailed advice and assistance on homelessness, housing options, the prevention of homelessness and other housing issues such as the legality of tenancy agreements, matrimonial/housing law, etc. Work closely with the Housing Register Team with regard to the re-housing requirements of Homeless prevention cases. Liaise with all other relevant agencies, statutory and voluntary in completing enquiries and the general management of the service, for example Department for Work and Pensions, Police, Probation, Housing Benefits and Domestic Violence Services. Assist with the preparation of detailed reports on individual cases when required. Contribute to regular reviews/updates of the Homelessness policies and procedures. Participate in corporate initiatives for improving service delivery of customer services, including occasional assistance with training and information sessions. Participate in the implementation of new initiatives in relation to the development of the service, e.g. Caerphilly Website, Focus Groups etc. Maintain a detailed understanding of the policies, procedures and legislation relating to Homelessness, Housing and Benefit changes and implement them effectively. Responsible for the referral of households to benefit from financial assistance from various funding resources available. Ensure management of case files in an efficient manner in accordance with specified timescales. Make complex decisions relating to homelessness in accordance with legislation and guidance and accurately record the decision making process. Remain calm and measured in extremely challenging circumstances whilst continuing to provide housing advice. Act as an advocate in tenancy disputes between landlords and tenants. React immediately to legal challenges made on behalf of clients. Compile risk assessments on clients referred to the Emergency Housing Team. Participate in the Homelessness Out of Hours Standby service. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to 250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
24/06/2026
Seasonal
Our client, Caerphilly council is looking for a housing advisor to join their team. Operate Part 2 of the Housing Act 2014 and the associated current Code of Guidance. Investigate all enquiries from persons homeless or threatened with homelessness, to assess their needs and to ensure satisfactory completion of all homeless duties required under the above legislation. Ensure that adequate homelessness prevention measures are carried out. Organise and maintain accurate records, statistics and administrative systems and ensure procedures are properly carried out. Refer homeless households and authorise placements to the Emergency Housing team. Provide advice on all housing related issues which includes providing customers with detailed advice and assistance on homelessness, housing options, the prevention of homelessness and other housing issues such as the legality of tenancy agreements, matrimonial/housing law, etc. Work closely with the Housing Register Team with regard to the re-housing requirements of Homeless prevention cases. Liaise with all other relevant agencies, statutory and voluntary in completing enquiries and the general management of the service, for example Department for Work and Pensions, Police, Probation, Housing Benefits and Domestic Violence Services. Assist with the preparation of detailed reports on individual cases when required. Contribute to regular reviews/updates of the Homelessness policies and procedures. Participate in corporate initiatives for improving service delivery of customer services, including occasional assistance with training and information sessions. Participate in the implementation of new initiatives in relation to the development of the service, e.g. Caerphilly Website, Focus Groups etc. Maintain a detailed understanding of the policies, procedures and legislation relating to Homelessness, Housing and Benefit changes and implement them effectively. Responsible for the referral of households to benefit from financial assistance from various funding resources available. Ensure management of case files in an efficient manner in accordance with specified timescales. Make complex decisions relating to homelessness in accordance with legislation and guidance and accurately record the decision making process. Remain calm and measured in extremely challenging circumstances whilst continuing to provide housing advice. Act as an advocate in tenancy disputes between landlords and tenants. React immediately to legal challenges made on behalf of clients. Compile risk assessments on clients referred to the Emergency Housing Team. Participate in the Homelessness Out of Hours Standby service. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to 250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
24/06/2026
Full time
Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Regional Disrepair Manager Known internally as Regional Property Manager Full-time, Permanent opportunity (37.5 hours) - Hybrid, this position is suitable for MTVH's Flexible Working Policy Southgate, N14: £59,983 - £63,139 We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI's. Strong leadership skills and background in managing a multifaceted repairs team Management of disrepair cases with experience presenting as an expert witness in disrepair hearings Experience of Contract/Project Management (essential) Experience of working in Social Housing, Building Surveying, or a regulated field History of dealing with customers from different backgrounds, and delivering a positive and transparent service Experience of analysing customer feedback to achieve service improvements Attention to detail and accuracy in reporting Experience of working with external stakeholders Experience of dealing with customers and responding to customer enquiries on the phone and in writing Budget management adhering to budget set and managing expectations Strong Leadership skills and the ability to manage a varied and demanding workforce A self-starter who isn't afraid of challenge Must have car and business insurance. Desirable Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
23/06/2026
Full time
Regional Disrepair Manager Known internally as Regional Property Manager Full-time, Permanent opportunity (37.5 hours) - Hybrid, this position is suitable for MTVH's Flexible Working Policy Southgate, N14: £59,983 - £63,139 We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in North London. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPI's. Strong leadership skills and background in managing a multifaceted repairs team Management of disrepair cases with experience presenting as an expert witness in disrepair hearings Experience of Contract/Project Management (essential) Experience of working in Social Housing, Building Surveying, or a regulated field History of dealing with customers from different backgrounds, and delivering a positive and transparent service Experience of analysing customer feedback to achieve service improvements Attention to detail and accuracy in reporting Experience of working with external stakeholders Experience of dealing with customers and responding to customer enquiries on the phone and in writing Budget management adhering to budget set and managing expectations Strong Leadership skills and the ability to manage a varied and demanding workforce A self-starter who isn't afraid of challenge Must have car and business insurance. Desirable Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Housing Officer Derby, Derbyshire Flexible - full time - 37.5 hours per week Contracted position Duration - 3-6 months Hourly Rate - Negotiable Our client, an organisation based in Bur is looking for a Housing Officer, to act as the main point of contact for tenants in a geographical area, managing rent accounts, tenancy and estate issues, tenant welfare and support. Duties of the Housing Officer role will include, but is not limited to: Manage a designated patch of properties, providing effective tenancy and neighbourhood management services to residents. Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues. Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues. The successful Housing Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the above role, please apply or contact Josh Meek at Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
23/06/2026
Contract
Housing Officer Derby, Derbyshire Flexible - full time - 37.5 hours per week Contracted position Duration - 3-6 months Hourly Rate - Negotiable Our client, an organisation based in Bur is looking for a Housing Officer, to act as the main point of contact for tenants in a geographical area, managing rent accounts, tenancy and estate issues, tenant welfare and support. Duties of the Housing Officer role will include, but is not limited to: Manage a designated patch of properties, providing effective tenancy and neighbourhood management services to residents. Deliver a customer-focused housing management service, ensuring tenants are supported to sustain their tenancies successfully. Investigate and manage anti-social behaviour (ASB) cases, working with residents, partner agencies, and internal teams to achieve appropriate resolutions. Take appropriate enforcement action where required, including warnings, legal referrals, and case preparation. Manage tenancy-related matters including tenancy sign-ups, breaches of tenancy, succession, mutual exchange, abandonments, and safeguarding concerns. Carry out regular estate and neighbourhood inspections, identifying and resolving environmental and tenancy issues. Support income collection by working collaboratively with tenants and internal teams to address rent arrears and tenancy sustainment issues. The successful Housing Officer will have: Previous experience within a housing officer position Enhanced DBS - preferred Access to a vehicle If you are interested in the above role, please apply or contact Josh Meek at Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Private Rented Sector Officer Housing Esher Contract £21.52 per hour PAYE or £28.06 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Private Rented Sector Officer - Housing The council s Rental Support Scheme helps households who are homeless or at risk of homelessness into safe and suitable private-rented sector tenancies. It is a key part of the council s efforts to prevent homelessness and minimise the need to place households into temporary accommodation and gives eligible households choice. Your role is focussed on running the Rental Support Scheme, using your experience and knowledge of the private-rented sector and your negotiation and communication skills to persuade landlords and agents to sign up to the scheme and supporting tenants and would-be tenants to maintain and access tenancies. The role leads on the day-to-day delivery and operation of the council s Rental Support Scheme, securing and sustaining a supply of good quality private rented homes for households who are homeless or at risk of homelessness, while expanding landlord engagement and improving access to suitable accommodation. It involves working to increase access to a supply of suitable private-rented properties, through building and maintaining relationships with private landlords, lettings and managing agents, delivering incentive offers and promotional activity, and negotiating effective tenancy arrangements that promote affordability and long-term stability. Strong operational delivery is essential, including managing onboarding, inspections, tenancy documentation, deposits, arrears, case records and performance reporting, as well as matching households efficiently to reduce temporary accommodation use and prevent homelessness. The role also provides focused support to Afghan and Ukrainian households, resolving tenancy issues, preventing arrears, maintaining rent guarantees and helping families secure long-term homes through practical advice, move-on planning, property searches and partnership working. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Office based for the first few weeks for training Specific duties and responsibilities Build and maintain a high quality and diverse portfolio of private landlords and letting agents, proactively sourcing new property supply both within and outside the borough to expand housing options for eligible households. Co-design, refine and promote landlord incentive offers including deposit alternatives and enhanced support packages to strengthen the Council s offer and increase landlord participation. Plan and deliver targeted outreach and promotional activities, such as digital campaigns, inperson events and direct landlord engagement, to raise scheme visibility and convert enquiries into successful lets. Act as an expert broker between landlords, agents and prospective tenants, negotiating rental terms that ensure affordability, suitability and longterm sustainability for all parties involved. Lead the complete delivery of the Rental Support Scheme, including property onboarding, viewings, inventories, tenancy agreement preparation with esignature tools and accurate deposit protection processes. Maintain accurate and timely case records across all housing systems, producing monthly and quarterly performance and lettings reports to support senior management decision-making and continuous service improvement. Work closely with Temporary Accommodation colleagues to match households to suitable PRS properties efficiently, optimising property use and reducing time spent in temporary accommodation. Carry out tenancy check-ins, check-outs and renewals, verifying all tenancy information, negotiating rent where needed and updating documentation to minimise tenancy failure. Conduct detailed property inspections to assess safety, suitability and regulatory compliance, advising landlords on standards and any required remedial works. Ensure consistent adherence to landlord and tenant legislation, PRS standards, safety certification requirements and council policies across all operational processes. Prepare and review schedules of works and inventories, managing deposit returns and resolving disputes in accordance with statutory requirements and best practice. Support tenants to secure and sustain income needed for rent payments by assisting with Housing Benefit, Universal Credit, Discretionary Housing Payments and safeguardingrelated arrangements. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
23/06/2026
Contract
Private Rented Sector Officer Housing Esher Contract £21.52 per hour PAYE or £28.06 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Private Rented Sector Officer - Housing The council s Rental Support Scheme helps households who are homeless or at risk of homelessness into safe and suitable private-rented sector tenancies. It is a key part of the council s efforts to prevent homelessness and minimise the need to place households into temporary accommodation and gives eligible households choice. Your role is focussed on running the Rental Support Scheme, using your experience and knowledge of the private-rented sector and your negotiation and communication skills to persuade landlords and agents to sign up to the scheme and supporting tenants and would-be tenants to maintain and access tenancies. The role leads on the day-to-day delivery and operation of the council s Rental Support Scheme, securing and sustaining a supply of good quality private rented homes for households who are homeless or at risk of homelessness, while expanding landlord engagement and improving access to suitable accommodation. It involves working to increase access to a supply of suitable private-rented properties, through building and maintaining relationships with private landlords, lettings and managing agents, delivering incentive offers and promotional activity, and negotiating effective tenancy arrangements that promote affordability and long-term stability. Strong operational delivery is essential, including managing onboarding, inspections, tenancy documentation, deposits, arrears, case records and performance reporting, as well as matching households efficiently to reduce temporary accommodation use and prevent homelessness. The role also provides focused support to Afghan and Ukrainian households, resolving tenancy issues, preventing arrears, maintaining rent guarantees and helping families secure long-term homes through practical advice, move-on planning, property searches and partnership working. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Office based for the first few weeks for training Specific duties and responsibilities Build and maintain a high quality and diverse portfolio of private landlords and letting agents, proactively sourcing new property supply both within and outside the borough to expand housing options for eligible households. Co-design, refine and promote landlord incentive offers including deposit alternatives and enhanced support packages to strengthen the Council s offer and increase landlord participation. Plan and deliver targeted outreach and promotional activities, such as digital campaigns, inperson events and direct landlord engagement, to raise scheme visibility and convert enquiries into successful lets. Act as an expert broker between landlords, agents and prospective tenants, negotiating rental terms that ensure affordability, suitability and longterm sustainability for all parties involved. Lead the complete delivery of the Rental Support Scheme, including property onboarding, viewings, inventories, tenancy agreement preparation with esignature tools and accurate deposit protection processes. Maintain accurate and timely case records across all housing systems, producing monthly and quarterly performance and lettings reports to support senior management decision-making and continuous service improvement. Work closely with Temporary Accommodation colleagues to match households to suitable PRS properties efficiently, optimising property use and reducing time spent in temporary accommodation. Carry out tenancy check-ins, check-outs and renewals, verifying all tenancy information, negotiating rent where needed and updating documentation to minimise tenancy failure. Conduct detailed property inspections to assess safety, suitability and regulatory compliance, advising landlords on standards and any required remedial works. Ensure consistent adherence to landlord and tenant legislation, PRS standards, safety certification requirements and council policies across all operational processes. Prepare and review schedules of works and inventories, managing deposit returns and resolving disputes in accordance with statutory requirements and best practice. Support tenants to secure and sustain income needed for rent payments by assisting with Housing Benefit, Universal Credit, Discretionary Housing Payments and safeguardingrelated arrangements. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Temporary Neighbourhood Officer Company: Harrogate Housing Association Salary: £33k per annum Location: Harrogate (Fixed Location) Temp to Perm Initial 6-month contract Harrogate Housing Association is seeking a Temporary Neighbourhood Officer to join our dedicated team. In this role, you will play a vital part in providing exemplary services to our residents within our neighbourhoods and communities. We pride ourselves on being local, approachable, and resident-focused, and we need someone who embodies these values in every aspect of their work. As a Temporary Neighbourhood Officer, your main responsibilities will include: Delivering a high-quality service that enhances the lives of our residents while ensuring our neighbourhoods and properties are well-maintained. Conducting Home Reviews and engaging with residents to gather feedback and implement service improvements. Maintaining a visible presence in the neighbourhoods, ensuring regular inspections and fostering positive relationships with stakeholders, including police and local authorities. Addressing service requests and complaints in line with our policies, ensuring resident satisfaction at all times. Monitoring neighbourhood service contracts to uphold standards and deliver value for money. The ideal candidate will possess: Must have CIH Level 4 or 5. Must have 2 years experience in housing management and a solid understanding of housing sector legislation. A strong commitment to delivering exceptional customer service and a proven ability to build positive relationships. Excellent communication skills and the ability to adapt to different audiences. A proactive, flexible approach to problem-solving and a genuine passion for improving neighbourhoods and communities. Strong organisational skills and the ability to manage multiple priorities effectively. We offer an engaging work environment that values your contributions and supports your professional growth. At Harrogate Housing Association, we believe in fostering a diverse and inclusive workplace, where every employee brings unique perspectives to our mission. If you are excited about making a tangible difference in our communities and believe you have the skills and passion we re looking for, we would love to hear from you! Click apply and submit your CV today.
23/06/2026
Contract
Temporary Neighbourhood Officer Company: Harrogate Housing Association Salary: £33k per annum Location: Harrogate (Fixed Location) Temp to Perm Initial 6-month contract Harrogate Housing Association is seeking a Temporary Neighbourhood Officer to join our dedicated team. In this role, you will play a vital part in providing exemplary services to our residents within our neighbourhoods and communities. We pride ourselves on being local, approachable, and resident-focused, and we need someone who embodies these values in every aspect of their work. As a Temporary Neighbourhood Officer, your main responsibilities will include: Delivering a high-quality service that enhances the lives of our residents while ensuring our neighbourhoods and properties are well-maintained. Conducting Home Reviews and engaging with residents to gather feedback and implement service improvements. Maintaining a visible presence in the neighbourhoods, ensuring regular inspections and fostering positive relationships with stakeholders, including police and local authorities. Addressing service requests and complaints in line with our policies, ensuring resident satisfaction at all times. Monitoring neighbourhood service contracts to uphold standards and deliver value for money. The ideal candidate will possess: Must have CIH Level 4 or 5. Must have 2 years experience in housing management and a solid understanding of housing sector legislation. A strong commitment to delivering exceptional customer service and a proven ability to build positive relationships. Excellent communication skills and the ability to adapt to different audiences. A proactive, flexible approach to problem-solving and a genuine passion for improving neighbourhoods and communities. Strong organisational skills and the ability to manage multiple priorities effectively. We offer an engaging work environment that values your contributions and supports your professional growth. At Harrogate Housing Association, we believe in fostering a diverse and inclusive workplace, where every employee brings unique perspectives to our mission. If you are excited about making a tangible difference in our communities and believe you have the skills and passion we re looking for, we would love to hear from you! Click apply and submit your CV today.
Spencer Clarke Group are seeking a Housing Support Officer for a client based in Preston/Bamber Bridge. In this role, you will deliver person-centred housing support to help residents sustain their tenancies and build independence. Duties: Provide person-centred tenancy and housing support to residents. Support residents with benefits, budgeting and tenancy sustainment. Carry out risk assessments, health and safety checks, and property inspections. Work in partnership with external agencies to meet residents' support needs. Qualifications and Experience: Experience working in supported housing or a similar support setting. Experience supporting vulnerable adults with tenancy sustainment. Experience working with external agencies and multi-disciplinary teams. Experience managing a caseload and maintaining accurate records. What's on offer: Salary: 26,000 - 28,000 per annum may negotiate higher for exceptional candidates, based on experience Contract type: PERMANENT Hours: 36 hours, (Fridays worked from home) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
23/06/2026
Full time
Spencer Clarke Group are seeking a Housing Support Officer for a client based in Preston/Bamber Bridge. In this role, you will deliver person-centred housing support to help residents sustain their tenancies and build independence. Duties: Provide person-centred tenancy and housing support to residents. Support residents with benefits, budgeting and tenancy sustainment. Carry out risk assessments, health and safety checks, and property inspections. Work in partnership with external agencies to meet residents' support needs. Qualifications and Experience: Experience working in supported housing or a similar support setting. Experience supporting vulnerable adults with tenancy sustainment. Experience working with external agencies and multi-disciplinary teams. Experience managing a caseload and maintaining accurate records. What's on offer: Salary: 26,000 - 28,000 per annum may negotiate higher for exceptional candidates, based on experience Contract type: PERMANENT Hours: 36 hours, (Fridays worked from home) How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Your new company We are currently recruiting for an experienced Housing Officer to join a well-established Housing Association on a temporary basis. This is an excellent opportunity to support a busy housing management team during a peak period, with strong potential for the contract to be extended. Your new role Manage a designated housing patch, delivering a full tenancy management service Act as the main point of contact for tenants, dealing with a range of housing enquiries Manage rent accounts and arrears, taking appropriate action to support recovery Investigate and resolve anti-social behaviour cases in line with policy Carry out tenancy visits, estate inspections, and property checks Support voids and allocations processes, ensuring minimal turnaround times Liaise with repairs and maintenance teams to ensure issues are resolved promptly. Maintain accurate records and ensure compliance with housing regulations Work closely with internal teams and external partners to support tenancy sustainment What you'll need to succeed Proven experience in a generic Housing Officer role within social housing Strong knowledge of tenancy management, arrears, and ASB processes Excellent communication and customer service skills Ability to manage a busy caseload and prioritise effectively Full UK driving licence and access to a vehicle Available at short notice / immediately What you'll get in return Immediate opportunity within a busy and supportive team Strong likelihood of contract extension Opportunity to gain experience within a reputable Housing Association Competitive pay What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
23/06/2026
Seasonal
Your new company We are currently recruiting for an experienced Housing Officer to join a well-established Housing Association on a temporary basis. This is an excellent opportunity to support a busy housing management team during a peak period, with strong potential for the contract to be extended. Your new role Manage a designated housing patch, delivering a full tenancy management service Act as the main point of contact for tenants, dealing with a range of housing enquiries Manage rent accounts and arrears, taking appropriate action to support recovery Investigate and resolve anti-social behaviour cases in line with policy Carry out tenancy visits, estate inspections, and property checks Support voids and allocations processes, ensuring minimal turnaround times Liaise with repairs and maintenance teams to ensure issues are resolved promptly. Maintain accurate records and ensure compliance with housing regulations Work closely with internal teams and external partners to support tenancy sustainment What you'll need to succeed Proven experience in a generic Housing Officer role within social housing Strong knowledge of tenancy management, arrears, and ASB processes Excellent communication and customer service skills Ability to manage a busy caseload and prioritise effectively Full UK driving licence and access to a vehicle Available at short notice / immediately What you'll get in return Immediate opportunity within a busy and supportive team Strong likelihood of contract extension Opportunity to gain experience within a reputable Housing Association Competitive pay What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are recruiting a proactive and customer-focused Housing Officer to provide exceptional tenancy and neighbourhood management services across a designated patch. You will play a key role in ensuring tenants and leaseholders receive the support they need to sustain their tenancies and maintain thriving communities. This is an exciting opportunity to make a tangible difference in the lives of residents by delivering high-quality services and promoting resident engagement. You will be required to be in the office / on patch 5 x a week, The Role Oversee day-to-day management of tenancies, leases, and licences, ensuring compliance with agreements and addressing any breaches promptly. Build strong relationships with tenants, identifying vulnerabilities and providing tailored support or referrals to external services where needed. Conduct tenancy audits, estate inspections, and identify fire safety issues, working closely with internal teams to address any concerns. Collaborate with the voids team to minimise void rent loss, ensure quick re-letting, and conduct effective sign-ups to support successful tenancies. Lead on resolving ASB cases and provide sensitive, victim-centred responses to incidents of domestic violence, including referrals to specialist services. Investigate subletting and tenancy breaches, serve legal notices, prepare court cases, and represent the service at hearings. Work with tenant and resident associations to increase resident involvement in service delivery and foster a sense of community. Respond to complaints and enquiries from residents, members, and MPs, ensuring a timely and effective resolution to improve customer satisfaction. Key Requirements Proven experience in tenancy and neighbourhood management, including addressing anti-social behaviour and supporting vulnerable residents. Strong understanding of housing legislation, policies, and best practices in tenancy management. Excellent communication skills, both verbal and written, with the ability to build relationships with residents, colleagues, and external partners. Ability to think critically and solve complex issues while working effectively under pressure. Willingness to attend evening meetings, emergency call-outs, and work flexibly to meet service needs. What you need to do now? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW . If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
23/06/2026
Contract
We are recruiting a proactive and customer-focused Housing Officer to provide exceptional tenancy and neighbourhood management services across a designated patch. You will play a key role in ensuring tenants and leaseholders receive the support they need to sustain their tenancies and maintain thriving communities. This is an exciting opportunity to make a tangible difference in the lives of residents by delivering high-quality services and promoting resident engagement. You will be required to be in the office / on patch 5 x a week, The Role Oversee day-to-day management of tenancies, leases, and licences, ensuring compliance with agreements and addressing any breaches promptly. Build strong relationships with tenants, identifying vulnerabilities and providing tailored support or referrals to external services where needed. Conduct tenancy audits, estate inspections, and identify fire safety issues, working closely with internal teams to address any concerns. Collaborate with the voids team to minimise void rent loss, ensure quick re-letting, and conduct effective sign-ups to support successful tenancies. Lead on resolving ASB cases and provide sensitive, victim-centred responses to incidents of domestic violence, including referrals to specialist services. Investigate subletting and tenancy breaches, serve legal notices, prepare court cases, and represent the service at hearings. Work with tenant and resident associations to increase resident involvement in service delivery and foster a sense of community. Respond to complaints and enquiries from residents, members, and MPs, ensuring a timely and effective resolution to improve customer satisfaction. Key Requirements Proven experience in tenancy and neighbourhood management, including addressing anti-social behaviour and supporting vulnerable residents. Strong understanding of housing legislation, policies, and best practices in tenancy management. Excellent communication skills, both verbal and written, with the ability to build relationships with residents, colleagues, and external partners. Ability to think critically and solve complex issues while working effectively under pressure. Willingness to attend evening meetings, emergency call-outs, and work flexibly to meet service needs. What you need to do now? If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW . If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
The Opportunity Our client is a leading contractor within the social housing refurbishment sector, delivering planned maintenance, retrofit, decarbonisation, and regeneration projects for housing associations and local authorities across the UK. Due to continued growth, they are seeking an experienced Tenant Liaison Manager to lead resident engagement across a portfolio of occupied social housing refurbishment projects. This is a senior customer-focused role requiring someone who can balance resident satisfaction, client expectations, and operational delivery while managing a team of Tenant Liaison Officers. This position offers the opportunity to play a key role in ensuring projects are delivered with minimal disruption to residents while maintaining excellent customer satisfaction scores and contractual KPI performance. Key Responsibilities Manage and develop a team of Tenant Liaison Officers across multiple contracts. Act as the primary point of contact for client representatives regarding resident engagement and customer service performance. Develop and implement resident communication strategies for refurbishment programmes. Monitor and improve customer satisfaction, complaints management, and resident feedback processes. Support operational teams in maintaining strong relationships with residents throughout project delivery. Ensure vulnerable residents are identified and supported appropriately. Produce performance reports covering KPIs, customer satisfaction metrics, complaints, and social value initiatives. Lead resident consultations, community engagement events, and stakeholder meetings. Drive continuous improvement in customer experience and service delivery. Candidate Requirements We are particularly interested in speaking with candidates who have: Previous experience as a Tenant Liaison Manager, Resident Liaison Manager, Customer Experience Manager, or similar role within social housing. Strong understanding of planned maintenance, refurbishment, retrofit, decarbonisation, or regeneration programmes. Experience managing customer-facing teams and delivering high levels of resident satisfaction. Proven ability to manage complaints and resolve complex resident issues. Excellent communication and stakeholder management skills. Experience working directly with housing associations, local authorities, or principal contractors. Strong reporting and performance management capabilities. Full UK driving licence. What's on Offer? Competitive salary package. Car allowance/company vehicle. Pension scheme. Career progression opportunities within a growing business. Long-term pipeline of secured social housing contracts. Supportive and collaborative leadership team. Ideal Candidate The ideal candidate will be a confident people manager who understands the unique challenges of delivering refurbishment works in occupied homes. They will have a track record of improving customer satisfaction, managing resident-facing teams, and building strong client relationships within the social housing sector. Experience working for a main contractor delivering planned works programmes would be highly advantageous.
22/06/2026
Full time
The Opportunity Our client is a leading contractor within the social housing refurbishment sector, delivering planned maintenance, retrofit, decarbonisation, and regeneration projects for housing associations and local authorities across the UK. Due to continued growth, they are seeking an experienced Tenant Liaison Manager to lead resident engagement across a portfolio of occupied social housing refurbishment projects. This is a senior customer-focused role requiring someone who can balance resident satisfaction, client expectations, and operational delivery while managing a team of Tenant Liaison Officers. This position offers the opportunity to play a key role in ensuring projects are delivered with minimal disruption to residents while maintaining excellent customer satisfaction scores and contractual KPI performance. Key Responsibilities Manage and develop a team of Tenant Liaison Officers across multiple contracts. Act as the primary point of contact for client representatives regarding resident engagement and customer service performance. Develop and implement resident communication strategies for refurbishment programmes. Monitor and improve customer satisfaction, complaints management, and resident feedback processes. Support operational teams in maintaining strong relationships with residents throughout project delivery. Ensure vulnerable residents are identified and supported appropriately. Produce performance reports covering KPIs, customer satisfaction metrics, complaints, and social value initiatives. Lead resident consultations, community engagement events, and stakeholder meetings. Drive continuous improvement in customer experience and service delivery. Candidate Requirements We are particularly interested in speaking with candidates who have: Previous experience as a Tenant Liaison Manager, Resident Liaison Manager, Customer Experience Manager, or similar role within social housing. Strong understanding of planned maintenance, refurbishment, retrofit, decarbonisation, or regeneration programmes. Experience managing customer-facing teams and delivering high levels of resident satisfaction. Proven ability to manage complaints and resolve complex resident issues. Excellent communication and stakeholder management skills. Experience working directly with housing associations, local authorities, or principal contractors. Strong reporting and performance management capabilities. Full UK driving licence. What's on Offer? Competitive salary package. Car allowance/company vehicle. Pension scheme. Career progression opportunities within a growing business. Long-term pipeline of secured social housing contracts. Supportive and collaborative leadership team. Ideal Candidate The ideal candidate will be a confident people manager who understands the unique challenges of delivering refurbishment works in occupied homes. They will have a track record of improving customer satisfaction, managing resident-facing teams, and building strong client relationships within the social housing sector. Experience working for a main contractor delivering planned works programmes would be highly advantageous.
Have you been working as a Tenant Liaison Officer and feeling like your managers don't appreciate the work you do? We're working with an excellent company who genuinely value your expertise and see you as an integral part of the team. What you'll get: Up to 34k Car allowance/salary sacrifice company car Company bonus 26 days holiday + 8BH Training and progression Key aspects of the role: Working with site management to ensure tenants are looked after and are informed of the upcoming work primarily around Wakefield, Pontefract and Leeds. Liaise with tenants, addressing any concerns they may have and following the correct procedures to work through them. Customer visits, monitoring works and coordinating with the senior team. Working on Social Housing refurbishment and decarbonisation schemes. What you'll need: Relevant experience working within the Social Housing industry. UK Driving Licence Who you'll be working for: Specialising in refurbishment, retrofit and decarbonisation within the Social Housing industry, you'll be supported all the way through your career with training and qualifications to invest in you. A company with fresh ideas on how to treat their employees and ample industry experience and knowledge, they have been managing teams for decades to success. What's next: If you want to hear more about this Tenant Liaison Officer role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office.
22/06/2026
Full time
Have you been working as a Tenant Liaison Officer and feeling like your managers don't appreciate the work you do? We're working with an excellent company who genuinely value your expertise and see you as an integral part of the team. What you'll get: Up to 34k Car allowance/salary sacrifice company car Company bonus 26 days holiday + 8BH Training and progression Key aspects of the role: Working with site management to ensure tenants are looked after and are informed of the upcoming work primarily around Wakefield, Pontefract and Leeds. Liaise with tenants, addressing any concerns they may have and following the correct procedures to work through them. Customer visits, monitoring works and coordinating with the senior team. Working on Social Housing refurbishment and decarbonisation schemes. What you'll need: Relevant experience working within the Social Housing industry. UK Driving Licence Who you'll be working for: Specialising in refurbishment, retrofit and decarbonisation within the Social Housing industry, you'll be supported all the way through your career with training and qualifications to invest in you. A company with fresh ideas on how to treat their employees and ample industry experience and knowledge, they have been managing teams for decades to success. What's next: If you want to hear more about this Tenant Liaison Officer role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office.
Job Title: Supervisor Location: West London Salary: 44,850 per annum Contract Type: Permanent Benefits: Van and fuel card provided About the Role We are seeking an experienced and motivated Supervisor to oversee maintenance operations within occupied social housing properties across West London. This is a hands-on leadership role, ensuring that repair and maintenance works are delivered safely, efficiently, and to a high standard of customer satisfaction. You will be responsible for supervising operatives on-site, coordinating daily workloads, and ensuring all works are completed in line with health and safety requirements, service standards, and agreed timeframes. Key Responsibilities Supervise and support a team of operatives delivering responsive repairs and maintenance works in social housing properties Allocate and prioritise daily tasks to ensure efficient workflow and service delivery Conduct site visits and quality checks to ensure work meets required standards Ensure compliance with health & safety regulations and company procedures at all times Liaise with residents, housing officers, and internal teams to resolve issues effectively Monitor materials, stock usage, and job progress to support operational efficiency Support the resolution of complaints or escalations in a professional and timely manner Maintain accurate records of works completed and site activity About You Previous experience in a supervisory role within housing maintenance, repairs, or construction Strong knowledge of building maintenance practices and health & safety standards Confident managing teams and coordinating workloads across multiple sites Good communication and customer service skills, particularly when dealing with residents Ability to problem-solve and make decisions in a fast-paced environment Full UK driving licence (essential) What's on Offer Competitive salary of 44,850 per year Permanent, stable position Company van and fuel card provided Opportunity to work within a varied and community-focused environment Career development and progression opportunities If you are an experienced supervisor looking to take the next step in a rewarding role within social housing maintenance, we would like to hear from you.
22/06/2026
Full time
Job Title: Supervisor Location: West London Salary: 44,850 per annum Contract Type: Permanent Benefits: Van and fuel card provided About the Role We are seeking an experienced and motivated Supervisor to oversee maintenance operations within occupied social housing properties across West London. This is a hands-on leadership role, ensuring that repair and maintenance works are delivered safely, efficiently, and to a high standard of customer satisfaction. You will be responsible for supervising operatives on-site, coordinating daily workloads, and ensuring all works are completed in line with health and safety requirements, service standards, and agreed timeframes. Key Responsibilities Supervise and support a team of operatives delivering responsive repairs and maintenance works in social housing properties Allocate and prioritise daily tasks to ensure efficient workflow and service delivery Conduct site visits and quality checks to ensure work meets required standards Ensure compliance with health & safety regulations and company procedures at all times Liaise with residents, housing officers, and internal teams to resolve issues effectively Monitor materials, stock usage, and job progress to support operational efficiency Support the resolution of complaints or escalations in a professional and timely manner Maintain accurate records of works completed and site activity About You Previous experience in a supervisory role within housing maintenance, repairs, or construction Strong knowledge of building maintenance practices and health & safety standards Confident managing teams and coordinating workloads across multiple sites Good communication and customer service skills, particularly when dealing with residents Ability to problem-solve and make decisions in a fast-paced environment Full UK driving licence (essential) What's on Offer Competitive salary of 44,850 per year Permanent, stable position Company van and fuel card provided Opportunity to work within a varied and community-focused environment Career development and progression opportunities If you are an experienced supervisor looking to take the next step in a rewarding role within social housing maintenance, we would like to hear from you.
Job Title: Specialist Housing Officer Hours: Part-time, 26 hours per week Work Pattern: Tuesday - Thursday 9am - 5pm, Friday 9am -2pm Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR Salary: £35,760 per annum, FTE (£26,565 per annum for 26 hours per week) Contract: Permanent Come and join us as a part time Specialist Housing Officer. About the role Lead on the day to day housing management of Extra Care Housing and an Older Adult Scheme ensuring residents receive high quality housing and support services that promote their wellbeing. Build positive relationships with residents, care providers and partner agencies to create a safe inclusive and supportive environment. Carry out tenancy management and wellbeing checks and respond proactively to changing needs. Coordination of activities alongside resident involvement colleagues to encourage social participation among residents. Ensure that the health and safety measures are conducted in line with regulations and the schemes are managed in line with safeguarding. About you Ability to provide support to older and vulnerable adults with compassion. Have a professional approach and able to maintain positive relationships through your excellent communication skills. Work effectively using strong organisational skills to deal with competing priorities. Solution focussed and able to work independently as well as making contributions within the wider team. Passionate about culture and collaboration. About ISHA At ISHA, community and neighbourhood mean everything to us, and our roots run deep in the areas of North London that we serve. Founded over 90 years ago, we provide around 2,500 homes for over 5,000 people across Islington, Hackney and Waltham Forest. We are proud to remain a community-based housing association with a strong social purpose and an ambitious future. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work. We are ambitious about the future while remaining grounded in our communities and values. We are looking for a Housing Officer who shares our commitment to continuous improvement, resident focus and creating an inclusive and supportive culture for colleagues and residents alike. Why join ISHA? A genuinely community-based and values-led organisation Strong social purpose and commitment to affordable housing New corporate strategy and clear organisational ambition with a commitment to growth in our heartlands Opportunity to shape finance, technology and organisational improvement Flexible and supportive working culture with hybrid working arrangements Competitive pension and benefits package We can't be a brilliant landlord if we don't partner with brilliant colleagues. Could you be one of them? If this sounds exciting, we want you on our team. Please do submit a completed application Inclusion and Diversity We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do. Deadline : 09:00 on 06 July 2026 Interview : Week Commencing 13 July 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Once you have landed on our website, you will need to do the following in order to apply for this role: Application Process When you submit your final application with your CV and a covering letter tell us: (a) After reading the job description and person spec, describe how you will be motivated to deliver, and how your experience matches the skills and requirements of the role? (b) About one challenge that you've had managing the safety of the tenants or dealing with their tenancy issues within a supported environment, how you managed it, and what did you learn? (c) What you love most about working in Tenancy Services. (d) When completing multiple tasks with competing deadlines, how do you prioritise? (e) Anything else you want us to know about you Maximum of 250 words per answer, please. Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK. We do not offer a visa sponsorship programme. Applications sent without a covering letter will not be accepted. Asking for adjustments ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us. No agencies please.
22/06/2026
Full time
Job Title: Specialist Housing Officer Hours: Part-time, 26 hours per week Work Pattern: Tuesday - Thursday 9am - 5pm, Friday 9am -2pm Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR Salary: £35,760 per annum, FTE (£26,565 per annum for 26 hours per week) Contract: Permanent Come and join us as a part time Specialist Housing Officer. About the role Lead on the day to day housing management of Extra Care Housing and an Older Adult Scheme ensuring residents receive high quality housing and support services that promote their wellbeing. Build positive relationships with residents, care providers and partner agencies to create a safe inclusive and supportive environment. Carry out tenancy management and wellbeing checks and respond proactively to changing needs. Coordination of activities alongside resident involvement colleagues to encourage social participation among residents. Ensure that the health and safety measures are conducted in line with regulations and the schemes are managed in line with safeguarding. About you Ability to provide support to older and vulnerable adults with compassion. Have a professional approach and able to maintain positive relationships through your excellent communication skills. Work effectively using strong organisational skills to deal with competing priorities. Solution focussed and able to work independently as well as making contributions within the wider team. Passionate about culture and collaboration. About ISHA At ISHA, community and neighbourhood mean everything to us, and our roots run deep in the areas of North London that we serve. Founded over 90 years ago, we provide around 2,500 homes for over 5,000 people across Islington, Hackney and Waltham Forest. We are proud to remain a community-based housing association with a strong social purpose and an ambitious future. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work. We are ambitious about the future while remaining grounded in our communities and values. We are looking for a Housing Officer who shares our commitment to continuous improvement, resident focus and creating an inclusive and supportive culture for colleagues and residents alike. Why join ISHA? A genuinely community-based and values-led organisation Strong social purpose and commitment to affordable housing New corporate strategy and clear organisational ambition with a commitment to growth in our heartlands Opportunity to shape finance, technology and organisational improvement Flexible and supportive working culture with hybrid working arrangements Competitive pension and benefits package We can't be a brilliant landlord if we don't partner with brilliant colleagues. Could you be one of them? If this sounds exciting, we want you on our team. Please do submit a completed application Inclusion and Diversity We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do. Deadline : 09:00 on 06 July 2026 Interview : Week Commencing 13 July 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Once you have landed on our website, you will need to do the following in order to apply for this role: Application Process When you submit your final application with your CV and a covering letter tell us: (a) After reading the job description and person spec, describe how you will be motivated to deliver, and how your experience matches the skills and requirements of the role? (b) About one challenge that you've had managing the safety of the tenants or dealing with their tenancy issues within a supported environment, how you managed it, and what did you learn? (c) What you love most about working in Tenancy Services. (d) When completing multiple tasks with competing deadlines, how do you prioritise? (e) Anything else you want us to know about you Maximum of 250 words per answer, please. Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK. We do not offer a visa sponsorship programme. Applications sent without a covering letter will not be accepted. Asking for adjustments ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact us. No agencies please.
Assessment & Support Officer Pay: 16.63 PAYE per hour Job Type: Temporary (until end of August 2026, with possible extension) Location: Beeston (office-based) The Role The Assessment & Support team acts as the front door for referrals, received via a portal from residents, colleagues, and third parties. You will play a key role in supporting the team to assess risk and need, ensuring customers receive the right support at the right time from appropriate services. Working within the wider team, you will support case management, coordinate activity across multiple agencies, and help deliver a high-quality, customer-focused service. Day-to-Day Responsibilities Support colleagues in managing cases, including completing referrals to statutory agencies Organise and attend multi-agency meetings, taking accurate and detailed notes Collaborate with internal and external professionals involved in casework Maintain accurate and up-to-date records, ensuring information is stored, shared, and acted on appropriately Liaise with external agencies to promote effective partnership working, risk mitigation, and positive outcomes for customers Complete, or support colleagues in completing, ongoing risk assessments, including specialist tools such as the DASH RIC checklist Take a holistic approach to casework, covering areas such as safeguarding, poverty, benefits, unmet social needs, domestic abuse, and mental health Build and maintain positive working relationships across teams and the wider organisation Assist the Team Leader with planned and ad hoc tasks, including meeting coordination and administrative support Skills & Experience Required Excellent communication skills, including written, verbal, presentation, and IT literacy Experience in frontline service delivery within housing, social care, or a related sector Experience in one or more specialist areas such as domestic abuse, mental health, adult social care, care & support, or anti-social behaviour Proven ability to work collaboratively within a team to manage workloads and solve complex issues Experience working with multiple agencies to coordinate support for individuals Ability to manage complex, sensitive, and emotionally challenging situations, supporting both customers and colleagues effectively Knowledge of relevant legislation and statutory frameworks, particularly relating to housing providers Good understanding of housing, care, and local public service delivery landscapes To apply for the Assessment and Support Officer position, please submit your CV detailing your relevant experience
19/06/2026
Seasonal
Assessment & Support Officer Pay: 16.63 PAYE per hour Job Type: Temporary (until end of August 2026, with possible extension) Location: Beeston (office-based) The Role The Assessment & Support team acts as the front door for referrals, received via a portal from residents, colleagues, and third parties. You will play a key role in supporting the team to assess risk and need, ensuring customers receive the right support at the right time from appropriate services. Working within the wider team, you will support case management, coordinate activity across multiple agencies, and help deliver a high-quality, customer-focused service. Day-to-Day Responsibilities Support colleagues in managing cases, including completing referrals to statutory agencies Organise and attend multi-agency meetings, taking accurate and detailed notes Collaborate with internal and external professionals involved in casework Maintain accurate and up-to-date records, ensuring information is stored, shared, and acted on appropriately Liaise with external agencies to promote effective partnership working, risk mitigation, and positive outcomes for customers Complete, or support colleagues in completing, ongoing risk assessments, including specialist tools such as the DASH RIC checklist Take a holistic approach to casework, covering areas such as safeguarding, poverty, benefits, unmet social needs, domestic abuse, and mental health Build and maintain positive working relationships across teams and the wider organisation Assist the Team Leader with planned and ad hoc tasks, including meeting coordination and administrative support Skills & Experience Required Excellent communication skills, including written, verbal, presentation, and IT literacy Experience in frontline service delivery within housing, social care, or a related sector Experience in one or more specialist areas such as domestic abuse, mental health, adult social care, care & support, or anti-social behaviour Proven ability to work collaboratively within a team to manage workloads and solve complex issues Experience working with multiple agencies to coordinate support for individuals Ability to manage complex, sensitive, and emotionally challenging situations, supporting both customers and colleagues effectively Knowledge of relevant legislation and statutory frameworks, particularly relating to housing providers Good understanding of housing, care, and local public service delivery landscapes To apply for the Assessment and Support Officer position, please submit your CV detailing your relevant experience
