Resident Liaison Officer

Are you an experienced Resident Liaison Officer / Tenant Liaison Officer looking for a new role

Salary: £34,000 - £40,000
Contract type: Full-time / Permanent
Office location: Central London

Skilled Careers have partnered with a leading main contractor that works with a host of commercial clients in the student accommodation, leasing and high-end residential sectors and are seeking an experienced, proactive Resident Liaison Officer with excellent communication and customer service skills. This is not a Resident Liaison Officer role within the social housing sector!

The company:

A national main contractor with offices across the UK that specialises in refurbishment contracts in occupied complexes across the country.

The role:

The resident liaison officer operating out of the London branch of this main contractor will be the primary point of contact between the project team and residents (lease holders, estates managers and tenants), leading clear communications and ensuring minimal disruption, successful access arrangements and smooth refurbishment process. Your responsibilities will include:

• Working as part of a central Resident Liaison team function based in central London (SE1)
• Visiting projects from time to time across the country
• Deliver presentations to clients, residents/lease holders and other key stakeholders.
• Query & request handling and establishing an appropriate action plan, coordinating with the site operations team and agree upon timescales for resolution which will be communicated back to the relevant parties along with providing progress updates.
• Maintaining company trackers and ensuring all queries, requests and complaints are accurately recorded with supporting actions, outcomes and are monitored through to completion.
• Presenting at committee and client meetings.
• Be the bridge that minimises disruptions and ensure projects proceed in line with programme

Requirements:

• Previous experience as a Resident Liaison Officer / Tenant Liaison Officer is essential
• Driving licence and access to your own vehicle is essential
• Proficient with Microsoft Office and IT systems
• Excellent written and verbal communication skills
• Collaborative and organised
• Be comfortable presenting at monthly meetings with clients and stakeholders.

Ready to advance your career with a respected main contractor and work on a host of schemes across the country If the answer is yes we'd like to hear from you