Job Title: Disabled Facilities Grant Officer - Interim Location: Central East London Rate: 27.90 per hour (PAYE) / 36.78 per hour (Umbrella) Contract Type: Interim About the Role: We are seeking an experienced Disabled Facilities Grant Officer to administer Disabled Facilities Grants (DFGs) and ensure that disabled residents can remain living independently in their homes. You will assess housing conditions, process grant applications, and monitor adaptation works to ensure they meet satisfactory standards. This role involves interpreting recommendations from Occupational Therapists, drawing up schedules of works, and managing financial means-test assessments. Key Responsibilities: Administer DFGs, including interpreting Occupational Therapist recommendations and drawing up schedules of works based on property inspections. Carry out financial means-test assessments and ensure compliance with the Housing Grants, Construction, and Regeneration Act. Survey residential properties and prepare specifications, drawings, and schedules of work. Manage adaptation or improvement projects, ensuring they meet building regulations and health and safety standards. Liaise with clients, contractors, architects, and internal teams to resolve issues on-site. Process applications for property licences, including inspections and assessments of management standards. Take enforcement action for non-compliance with housing conditions and licensing requirements. Scrutinise schedules of works, tenders, and estimates to ensure value for money. Requirements: Experience in administering DFGs and interpreting Occupational Therapist recommendations. Knowledge of building construction, building regulations, and health and safety. Experience in surveying residential properties and preparing specifications and schedules of work. Understanding of government benefits and experience dealing with vulnerable adults and children. Ability to manage multiple projects, meet deadlines, and work with minimal supervision. Degree or Diploma in Environmental Health (or equivalent housing-related qualification). Recognised HHSRS Assessor training course. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
01/09/2026
Contract
Job Title: Disabled Facilities Grant Officer - Interim Location: Central East London Rate: 27.90 per hour (PAYE) / 36.78 per hour (Umbrella) Contract Type: Interim About the Role: We are seeking an experienced Disabled Facilities Grant Officer to administer Disabled Facilities Grants (DFGs) and ensure that disabled residents can remain living independently in their homes. You will assess housing conditions, process grant applications, and monitor adaptation works to ensure they meet satisfactory standards. This role involves interpreting recommendations from Occupational Therapists, drawing up schedules of works, and managing financial means-test assessments. Key Responsibilities: Administer DFGs, including interpreting Occupational Therapist recommendations and drawing up schedules of works based on property inspections. Carry out financial means-test assessments and ensure compliance with the Housing Grants, Construction, and Regeneration Act. Survey residential properties and prepare specifications, drawings, and schedules of work. Manage adaptation or improvement projects, ensuring they meet building regulations and health and safety standards. Liaise with clients, contractors, architects, and internal teams to resolve issues on-site. Process applications for property licences, including inspections and assessments of management standards. Take enforcement action for non-compliance with housing conditions and licensing requirements. Scrutinise schedules of works, tenders, and estimates to ensure value for money. Requirements: Experience in administering DFGs and interpreting Occupational Therapist recommendations. Knowledge of building construction, building regulations, and health and safety. Experience in surveying residential properties and preparing specifications and schedules of work. Understanding of government benefits and experience dealing with vulnerable adults and children. Ability to manage multiple projects, meet deadlines, and work with minimal supervision. Degree or Diploma in Environmental Health (or equivalent housing-related qualification). Recognised HHSRS Assessor training course. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
15.28PH VEHICLE TO BE PROVIDED To assist tenants in the Borough's general needs accommodation with a range of general domestic repairs and improvements to their homes; and to carry out a range of small works to the communal areas of the general need's flats both internal and external. Support in the delivery of an effective housing management service for our tenants. To carry out block inspections. Working in the community building relationships with tenants and gaining feedback. Conflict management and ensuring compliance in relation to some enforcement cases. To be able to competently and safely carry out a range of domestic repairs and improvements to the homes of housing tenants, including identifying, planning, costing and implementing additional works where necessary. To refer any works required that are outside the scope of the approved works to the Department's Repairs Team in order to arrange specialist or appropriate remedial works. Proactively working through a range of works to the communal areas of blocks, both internal and external to help maintain a well looked after appearance by carrying out block inspections. (It is expected that there will be seasonal variation in the nature of the work.) The post-holder will have the opportunity to be creative when carrying out works to communal areas, including consulting with neighbourhood housing officers and tenants as to how best to improve such areas. To make appointments as far as possible with the tenants requesting work; however, when the post holder can be flexible and carry out additional works based on ad hoc requests for approved work without undue impact on subsequent jobs this is to be encouraged. Identify and resolve potential fire and H&S risks within the property and communal areas. To ensure at all times when working in either communal areas or an individual's home that they offer the highest standards of customer care, are courteous, helpful, clean and tidy, respecting that tenant and their property. This includes any visitors the tenant may have. In terms of day-to-day operational activity, the Neighbourhood Services Manager and the Neighbourhood Services team will provide guidance on which addresses and schemes require what work will direct the post-holder.
01/09/2026
Contract
15.28PH VEHICLE TO BE PROVIDED To assist tenants in the Borough's general needs accommodation with a range of general domestic repairs and improvements to their homes; and to carry out a range of small works to the communal areas of the general need's flats both internal and external. Support in the delivery of an effective housing management service for our tenants. To carry out block inspections. Working in the community building relationships with tenants and gaining feedback. Conflict management and ensuring compliance in relation to some enforcement cases. To be able to competently and safely carry out a range of domestic repairs and improvements to the homes of housing tenants, including identifying, planning, costing and implementing additional works where necessary. To refer any works required that are outside the scope of the approved works to the Department's Repairs Team in order to arrange specialist or appropriate remedial works. Proactively working through a range of works to the communal areas of blocks, both internal and external to help maintain a well looked after appearance by carrying out block inspections. (It is expected that there will be seasonal variation in the nature of the work.) The post-holder will have the opportunity to be creative when carrying out works to communal areas, including consulting with neighbourhood housing officers and tenants as to how best to improve such areas. To make appointments as far as possible with the tenants requesting work; however, when the post holder can be flexible and carry out additional works based on ad hoc requests for approved work without undue impact on subsequent jobs this is to be encouraged. Identify and resolve potential fire and H&S risks within the property and communal areas. To ensure at all times when working in either communal areas or an individual's home that they offer the highest standards of customer care, are courteous, helpful, clean and tidy, respecting that tenant and their property. This includes any visitors the tenant may have. In terms of day-to-day operational activity, the Neighbourhood Services Manager and the Neighbourhood Services team will provide guidance on which addresses and schemes require what work will direct the post-holder.
Site Manager - Planned Retrofit Works 55k + package Basildon based We are working with a leading Social Housing contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing across the Basildon area. Work scopes include solar PV, air source heat pumps and window & door replacements. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
01/09/2026
Full time
Site Manager - Planned Retrofit Works 55k + package Basildon based We are working with a leading Social Housing contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing across the Basildon area. Work scopes include solar PV, air source heat pumps and window & door replacements. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Customer Complaints Officer Weston-Super-Mare (Hybrid Working Available) 33,163 per annum 37 hours per week, Monday to Friday Fixed-Term Contract until February 2027 We're looking for an experienced Customer Complaints Officer to join a housing organisation. You will investigate complaints, work with colleagues to resolve issues, identify improvements, and ensure a high standard of customer service throughout the complaints process. Key Requirements of the Customer Complaints Officer: Experience handling customer complaints. Background in a customer service environment. Strong communication, investigation, and problem-solving skills. Ability to work collaboratively and manage challenging situations professionally. The successful Customer Complaints Officer will have: Housing sector knowledge (desirable) Reporting and performance monitoring experience. Experience using scheduling or booking systems. Please contact Chrissie at the Derby Office for more information Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
01/09/2026
Contract
Customer Complaints Officer Weston-Super-Mare (Hybrid Working Available) 33,163 per annum 37 hours per week, Monday to Friday Fixed-Term Contract until February 2027 We're looking for an experienced Customer Complaints Officer to join a housing organisation. You will investigate complaints, work with colleagues to resolve issues, identify improvements, and ensure a high standard of customer service throughout the complaints process. Key Requirements of the Customer Complaints Officer: Experience handling customer complaints. Background in a customer service environment. Strong communication, investigation, and problem-solving skills. Ability to work collaboratively and manage challenging situations professionally. The successful Customer Complaints Officer will have: Housing sector knowledge (desirable) Reporting and performance monitoring experience. Experience using scheduling or booking systems. Please contact Chrissie at the Derby Office for more information Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Job Title: Resident Liaison Officer (Freelance Contract) Location: Enfield (Social Housing Project) Rate: £18.50 per hour Contract: 3 Months (with option to go permanent) About the Role We are currently seeking an experienced Resident Liaison Officer (RLO) to join a social housing refurbishment project based in Enfield. This is a freelance contract position offering £18.50 per hour for an initial 3-month period, with a strong opportunity to transition into a permanent role. This is a key position acting as the main point of contact between residents, site teams, and the client, ensuring clear communication and a smooth delivery of works within occupied properties. Key Responsibilities Act as the primary liaison between residents and the site team Provide clear communication regarding planned works, schedules, and access requirements Arrange and attend resident consultation meetings Manage and resolve resident queries and complaints professionally and efficiently Support vulnerable residents and ensure safeguarding procedures are followed Maintain accurate records of all resident interactions Work closely with site managers and project teams to ensure minimal disruption Carry out pre-start visits and post-work satisfaction surveys Requirements Previous experience as a Resident Liaison Officer within social housing or refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations calmly and professionally Good administrative and IT skills Organised, proactive, and able to work independently Full UK driving licence (preferred) What s on Offer £18.50 per hour 3-month freelance contract Strong opportunity to go permanent Immediate start available Opportunity to work on a well-established social housing scheme If you are an experienced RLO looking for your next contract opportunity with long-term prospects, we would love to hear from you.
01/09/2026
Seasonal
Job Title: Resident Liaison Officer (Freelance Contract) Location: Enfield (Social Housing Project) Rate: £18.50 per hour Contract: 3 Months (with option to go permanent) About the Role We are currently seeking an experienced Resident Liaison Officer (RLO) to join a social housing refurbishment project based in Enfield. This is a freelance contract position offering £18.50 per hour for an initial 3-month period, with a strong opportunity to transition into a permanent role. This is a key position acting as the main point of contact between residents, site teams, and the client, ensuring clear communication and a smooth delivery of works within occupied properties. Key Responsibilities Act as the primary liaison between residents and the site team Provide clear communication regarding planned works, schedules, and access requirements Arrange and attend resident consultation meetings Manage and resolve resident queries and complaints professionally and efficiently Support vulnerable residents and ensure safeguarding procedures are followed Maintain accurate records of all resident interactions Work closely with site managers and project teams to ensure minimal disruption Carry out pre-start visits and post-work satisfaction surveys Requirements Previous experience as a Resident Liaison Officer within social housing or refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations calmly and professionally Good administrative and IT skills Organised, proactive, and able to work independently Full UK driving licence (preferred) What s on Offer £18.50 per hour 3-month freelance contract Strong opportunity to go permanent Immediate start available Opportunity to work on a well-established social housing scheme If you are an experienced RLO looking for your next contract opportunity with long-term prospects, we would love to hear from you.
Resident Liaison Officer (RLO) Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Job Title: Resident Liaison Officer (RLO) Location: Wembley (Covering local regional patch) Pay Rate: £23.00 per hour (Weekly Pay) Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Business Hours Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Excellent Punctuality & Reliability Are you an experienced, reliable, and punctual Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for a high-paying contract role in Hertfordshire We are urgently recruiting a dedicated Resident Liaison Officer based out of Wembley to manage customer-facing operations across live social housing schemes in the Hertfordshire patch. Acting as the vital link between residents, site managers, and trade contractors, you will ensure clear communication, high customer satisfaction, and minimal disruption during ongoing refurbishment and maintenance works. Why Apply for This RLO Position Competitive Hourly Rate: High market pay at £23.00 per hour . Local Patch: Based out of Wembley Consistent Hours: Full-time Monday to Friday routine with dependable weekly pay. Key Responsibilities: Tenant Engagement & Liaison: Act as the first point of contact for residents, delivering clear updates regarding work schedules, access requirements, and project timelines. Site & Home Visits: Conduct pre-work surveys, home visits, and final sign-offs across properties in the local Hertfordshire patch. Issue & Complaint Resolution: Proactively manage tenant enquiries, address access issues, and de-escalate complaints to maintain positive community relations. Operational Collaboration: Work closely with Site Managers, supervisors, and sub-contractors to ensure works remain on schedule and tenant needs are respected. Record Keeping: Maintain accurate liaison logs, resident communication records, and property access schedules. Requirements: Experience: Demonstrable background as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks. Mobility: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily site travel across the Wembley and NW London area. Key Traits: Outstanding punctuality, high reliability, strong de-escalation skills, and a professional, empathetic approach with residents. How to Apply: If you are a ticketed, reliable Resident Liaison Officer based in or around Ware / Hertfordshire ready for an immediate start, click APPLY NOW with your updated CV for an immediate review.
01/09/2026
Full time
Resident Liaison Officer (RLO) Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Job Title: Resident Liaison Officer (RLO) Location: Wembley (Covering local regional patch) Pay Rate: £23.00 per hour (Weekly Pay) Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Business Hours Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Excellent Punctuality & Reliability Are you an experienced, reliable, and punctual Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for a high-paying contract role in Hertfordshire We are urgently recruiting a dedicated Resident Liaison Officer based out of Wembley to manage customer-facing operations across live social housing schemes in the Hertfordshire patch. Acting as the vital link between residents, site managers, and trade contractors, you will ensure clear communication, high customer satisfaction, and minimal disruption during ongoing refurbishment and maintenance works. Why Apply for This RLO Position Competitive Hourly Rate: High market pay at £23.00 per hour . Local Patch: Based out of Wembley Consistent Hours: Full-time Monday to Friday routine with dependable weekly pay. Key Responsibilities: Tenant Engagement & Liaison: Act as the first point of contact for residents, delivering clear updates regarding work schedules, access requirements, and project timelines. Site & Home Visits: Conduct pre-work surveys, home visits, and final sign-offs across properties in the local Hertfordshire patch. Issue & Complaint Resolution: Proactively manage tenant enquiries, address access issues, and de-escalate complaints to maintain positive community relations. Operational Collaboration: Work closely with Site Managers, supervisors, and sub-contractors to ensure works remain on schedule and tenant needs are respected. Record Keeping: Maintain accurate liaison logs, resident communication records, and property access schedules. Requirements: Experience: Demonstrable background as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks. Mobility: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily site travel across the Wembley and NW London area. Key Traits: Outstanding punctuality, high reliability, strong de-escalation skills, and a professional, empathetic approach with residents. How to Apply: If you are a ticketed, reliable Resident Liaison Officer based in or around Ware / Hertfordshire ready for an immediate start, click APPLY NOW with your updated CV for an immediate review.
Our client is looking for a Disabled Facilities Grant surveyor to be based in Liverpool. This role is to carry out surveys on private housing for people who have disabilities. You will work closely with an occupational therapist to determine what adjustments are required to the residents property and then you will be tasked with making sure the necessary works are carried out to correct standards and time frames. This role is working for a local authority and the hours are 36hrs per week. Please call James (phone number removed) Eden Brown is acting as an Employment Business in relation to this vacancy.
01/09/2026
Contract
Our client is looking for a Disabled Facilities Grant surveyor to be based in Liverpool. This role is to carry out surveys on private housing for people who have disabilities. You will work closely with an occupational therapist to determine what adjustments are required to the residents property and then you will be tasked with making sure the necessary works are carried out to correct standards and time frames. This role is working for a local authority and the hours are 36hrs per week. Please call James (phone number removed) Eden Brown is acting as an Employment Business in relation to this vacancy.
Property Services Manager Permanent (phone number removed) depending on experience Hertfordshire based, travel required Are you an experienced Housing, Compliance or Property Services professional looking for a role where you can genuinely influence service delivery, compliance standards, and resident outcomes? Sellick Partnership is partnering with a Housing organisation based in the heart of Hertfordshire to recruit to a Property and Compliance Manager to lead the operational delivery of housing management, property compliance, repairs, and asset management across its supported housing portfolio. This is an excellent opportunity for an ambitious professional who enjoys balancing operational leadership with resident-focused service delivery, ensuring homes remain safe, compliant, and well maintained. Key Responsibilities of the Property Services Manager involves: Lead the day-to-day delivery of housing and property services Manage, motivate and develop Property & Housing Officers and Compliance Officers Oversee statutory compliance including Gas, Electrical, Fire, Asbestos and Water Hygiene Manage contractor performance and service delivery Ensure responsive repairs are completed efficiently and cost-effectively Oversee tenancy management activities, property inspections and void processes Maintain accurate compliance, tenancy and property records within the CRM system Support asset management activities, including long-term investment planning Monitor key performance indicators and drive continuous improvement Build positive relationships with residents and stakeholders Essential requirements include: Experience within housing, supported housing, property management or facilities/property services Strong knowledge of property compliance and health & safety requirements Experience leading or supervising teams Excellent organisational and stakeholder management skills Experience managing contractors and service standards It would be desirable if the Property Services Manager has: CIH qualification or membership IOSH, NEBOSH or other compliance-related accreditation Experience using housing management or CRM systems If you would like to be considered for the role, please click "apply" now. For more information, contact Ebony at Sellick Partnership in the Derby office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
01/09/2026
Full time
Property Services Manager Permanent (phone number removed) depending on experience Hertfordshire based, travel required Are you an experienced Housing, Compliance or Property Services professional looking for a role where you can genuinely influence service delivery, compliance standards, and resident outcomes? Sellick Partnership is partnering with a Housing organisation based in the heart of Hertfordshire to recruit to a Property and Compliance Manager to lead the operational delivery of housing management, property compliance, repairs, and asset management across its supported housing portfolio. This is an excellent opportunity for an ambitious professional who enjoys balancing operational leadership with resident-focused service delivery, ensuring homes remain safe, compliant, and well maintained. Key Responsibilities of the Property Services Manager involves: Lead the day-to-day delivery of housing and property services Manage, motivate and develop Property & Housing Officers and Compliance Officers Oversee statutory compliance including Gas, Electrical, Fire, Asbestos and Water Hygiene Manage contractor performance and service delivery Ensure responsive repairs are completed efficiently and cost-effectively Oversee tenancy management activities, property inspections and void processes Maintain accurate compliance, tenancy and property records within the CRM system Support asset management activities, including long-term investment planning Monitor key performance indicators and drive continuous improvement Build positive relationships with residents and stakeholders Essential requirements include: Experience within housing, supported housing, property management or facilities/property services Strong knowledge of property compliance and health & safety requirements Experience leading or supervising teams Excellent organisational and stakeholder management skills Experience managing contractors and service standards It would be desirable if the Property Services Manager has: CIH qualification or membership IOSH, NEBOSH or other compliance-related accreditation Experience using housing management or CRM systems If you would like to be considered for the role, please click "apply" now. For more information, contact Ebony at Sellick Partnership in the Derby office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
VEHICLE TO BE PROVIDED To assist tenants in the Borough's general needs accommodation with a range of general domestic repairs and improvements to their homes; and to carry out a range of small works to the communal areas of the general need's flats both internal and external. Support in the delivery of an effective housing management service for our tenants. To carry out block inspections. Working in the community building relationships with tenants and gaining feedback. Conflict management and ensuring compliance in relation to some enforcement cases. To be able to competently and safely carry out a range of domestic repairs and improvements to the homes of housing tenants, including identifying, planning, costing and implementing additional works where necessary. To refer any works required that are outside the scope of the approved works to the Department's Repairs Team in order to arrange specialist or appropriate remedial works. Proactively working through a range of works to the communal areas of blocks, both internal and external to help maintain a well looked after appearance by carrying out block inspections. (It is expected that there will be seasonal variation in the nature of the work.) The post-holder will have the opportunity to be creative when carrying out works to communal areas, including consulting with neighbourhood housing officers and tenants as to how best to improve such areas. To make appointments as far as possible with the tenants requesting work; however, when the post holder can be flexible and carry out additional works based on ad hoc requests for approved work without undue impact on subsequent jobs this is to be encouraged. Identify and resolve potential fire and H&S risks within the property and communal areas. To ensure at all times when working in either communal areas or an individual's home that they offer the highest standards of customer care, are courteous, helpful, clean and tidy, respecting that tenant and their property. This includes any visitors the tenant may have. In terms of day-to-day operational activity, the Neighbourhood Services Manager and the Neighbourhood Services team will provide guidance on which addresses and schemes require what work will direct the post-holder.
01/09/2026
Contract
VEHICLE TO BE PROVIDED To assist tenants in the Borough's general needs accommodation with a range of general domestic repairs and improvements to their homes; and to carry out a range of small works to the communal areas of the general need's flats both internal and external. Support in the delivery of an effective housing management service for our tenants. To carry out block inspections. Working in the community building relationships with tenants and gaining feedback. Conflict management and ensuring compliance in relation to some enforcement cases. To be able to competently and safely carry out a range of domestic repairs and improvements to the homes of housing tenants, including identifying, planning, costing and implementing additional works where necessary. To refer any works required that are outside the scope of the approved works to the Department's Repairs Team in order to arrange specialist or appropriate remedial works. Proactively working through a range of works to the communal areas of blocks, both internal and external to help maintain a well looked after appearance by carrying out block inspections. (It is expected that there will be seasonal variation in the nature of the work.) The post-holder will have the opportunity to be creative when carrying out works to communal areas, including consulting with neighbourhood housing officers and tenants as to how best to improve such areas. To make appointments as far as possible with the tenants requesting work; however, when the post holder can be flexible and carry out additional works based on ad hoc requests for approved work without undue impact on subsequent jobs this is to be encouraged. Identify and resolve potential fire and H&S risks within the property and communal areas. To ensure at all times when working in either communal areas or an individual's home that they offer the highest standards of customer care, are courteous, helpful, clean and tidy, respecting that tenant and their property. This includes any visitors the tenant may have. In terms of day-to-day operational activity, the Neighbourhood Services Manager and the Neighbourhood Services team will provide guidance on which addresses and schemes require what work will direct the post-holder.
Resident Liaison Officer - Social Housing Planned Works Based in Harrow/North West London Full time, permanent 30-34k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Harrow/North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
01/09/2026
Full time
Resident Liaison Officer - Social Housing Planned Works Based in Harrow/North West London Full time, permanent 30-34k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Harrow/North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!
Repairs Supervisor (Social Housing) Repairs Supervisor Maintenance Supervisor Reactive Repairs Van & Fuel Card Provided Job Title: Repairs Supervisor (Reactive Maintenance) Location: Finsbury Park, North London (Base / Local Patch) Pay Rate: £27.00 per hour (CIS / Umbrella) Package: Company Van + Fuel Card Included Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Day Shift (42.5 hours per week) Mandatory Requirements: Full UK Driving Licence, Social Housing / Reactive Repairs Experience Are you an experienced, ticketed Repairs Supervisor or Maintenance Supervisor looking for an ongoing CIS contract based out of North London We are urgently recruiting a qualified Repairs Supervisor based out of Finsbury Park to oversee day-to-day reactive maintenance and repairs across local social housing property portfolios. Working with an established social housing contractor, you will lead a team of multi-trade operatives and sub-contractors, managing daily job schedules, pre- and post-inspections, quality control, and resident satisfaction across the North London patch. Why Apply for This Repairs Supervisor Position Competitive Rate: Earn £27.00 per hour (CIS) with reliable weekly pay. Full Company Package: Includes a Company Van and Fuel Card provided from day one. Great Location: Centrally based out of Finsbury Park, covering a compact local patch. Long-Term Stability: Ongoing contract position within a busy, high-volume reactive repairs team. Key Responsibilities: Operational Supervision: Lead and support multi-trade operatives and sub-contractors delivering reactive maintenance, emergency repairs, and estate works. Quality & Cost Control: Conduct thorough pre-inspections and post-inspections, auditing trade work against Schedule of Rates (SOR) and contract standards. Performance & WIP Management: Monitor job progress, manage Work in Progress (WIP) lists, and ensure key performance indicators (KPIs) and priority turnaround times are met. Health & Safety Compliance: Deliver site inductions, RAMS checks, and Toolbox Talks, enforcing strict H&S regulations on live residential sites. Resident & Client Liaison: De-escalate tenant complaints, handle access issues, and maintain strong working relationships with housing officers and local authority representatives. Requirements: Experience: Proven background as a Repairs Supervisor , Maintenance Supervisor , or Housing Supervisor within social housing, council, or housing association environments. Technical Knowledge: Strong working knowledge of reactive repairs, multi-trade works, and Schedule of Rates (SOR / NHF) . Mobility: Must hold a Full UK Driving Licence (Clean preferred) to utilise the company van. Certifications: Valid CSCS card and SSSTS / SMSTS preferred (or relevant trade qualification / equivalent supervisory experience). How to Apply: If you are an experienced Repairs Supervisor ready for an immediate start in Finsbury Park, click APPLY NOW with your updated CV for an immediate review.
01/09/2026
Full time
Repairs Supervisor (Social Housing) Repairs Supervisor Maintenance Supervisor Reactive Repairs Van & Fuel Card Provided Job Title: Repairs Supervisor (Reactive Maintenance) Location: Finsbury Park, North London (Base / Local Patch) Pay Rate: £27.00 per hour (CIS / Umbrella) Package: Company Van + Fuel Card Included Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Day Shift (42.5 hours per week) Mandatory Requirements: Full UK Driving Licence, Social Housing / Reactive Repairs Experience Are you an experienced, ticketed Repairs Supervisor or Maintenance Supervisor looking for an ongoing CIS contract based out of North London We are urgently recruiting a qualified Repairs Supervisor based out of Finsbury Park to oversee day-to-day reactive maintenance and repairs across local social housing property portfolios. Working with an established social housing contractor, you will lead a team of multi-trade operatives and sub-contractors, managing daily job schedules, pre- and post-inspections, quality control, and resident satisfaction across the North London patch. Why Apply for This Repairs Supervisor Position Competitive Rate: Earn £27.00 per hour (CIS) with reliable weekly pay. Full Company Package: Includes a Company Van and Fuel Card provided from day one. Great Location: Centrally based out of Finsbury Park, covering a compact local patch. Long-Term Stability: Ongoing contract position within a busy, high-volume reactive repairs team. Key Responsibilities: Operational Supervision: Lead and support multi-trade operatives and sub-contractors delivering reactive maintenance, emergency repairs, and estate works. Quality & Cost Control: Conduct thorough pre-inspections and post-inspections, auditing trade work against Schedule of Rates (SOR) and contract standards. Performance & WIP Management: Monitor job progress, manage Work in Progress (WIP) lists, and ensure key performance indicators (KPIs) and priority turnaround times are met. Health & Safety Compliance: Deliver site inductions, RAMS checks, and Toolbox Talks, enforcing strict H&S regulations on live residential sites. Resident & Client Liaison: De-escalate tenant complaints, handle access issues, and maintain strong working relationships with housing officers and local authority representatives. Requirements: Experience: Proven background as a Repairs Supervisor , Maintenance Supervisor , or Housing Supervisor within social housing, council, or housing association environments. Technical Knowledge: Strong working knowledge of reactive repairs, multi-trade works, and Schedule of Rates (SOR / NHF) . Mobility: Must hold a Full UK Driving Licence (Clean preferred) to utilise the company van. Certifications: Valid CSCS card and SSSTS / SMSTS preferred (or relevant trade qualification / equivalent supervisory experience). How to Apply: If you are an experienced Repairs Supervisor ready for an immediate start in Finsbury Park, click APPLY NOW with your updated CV for an immediate review.
Tenant Liaison Officer Location : Based in Leeds Salary : £32,000 per annum Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
01/09/2026
Full time
Tenant Liaison Officer Location : Based in Leeds Salary : £32,000 per annum Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.
Resident Liaison Officer (RLO) Temp to Perm Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Decarbonisation Job Title: Resident Liaison Officer (RLO) Energy Efficiency & Retrofit Location: Swindon (Covering Wiltshire Regional Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.45 per hour (PAYE) + Weekly Pay Contract Type: Temp to Perm (Immediate contract start with a direct pathway to a permanent role) Hours: Monday to Friday, Standard Day Shift Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Social Housing Experience Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) with a background in social housing refurbishment and energy efficiency schemes looking for long-term career stability We are urgently recruiting a dedicated Resident Liaison Officer based out of Swindon for a Temp to Perm opportunity. You will manage customer-facing operations across active Social Housing Decarbonisation Fund (SHDF) retrofit projects spanning the wider Wiltshire patch . In this role, you will act as the crucial link between local residents, site managers, and trade contractors during live property upgrades (including external/internal wall insulation, window/door replacements, heating, and ventilation works), ensuring clear communication and high tenant satisfaction throughout the programme. Why Apply for This RLO Position Temp to Perm Opportunity: Enjoy immediate weekly pay with a clear, seamless transition into a permanent position. Flexible Pay Options: Earn £23.00 per hour (Umbrella) or £17.45 per hour (PAYE) during the initial temporary phase. High-Growth Sector: Gain long-term career security on major SHDF and PAS 2035 green energy / decarbonisation frameworks. Consistent Work Pattern: Standard Monday to Friday schedule with dependable full-time hours. Key Responsibilities: Resident Engagement & Retrofit Support: Conduct initial home visits, pre-work surveys, and ongoing consultations to explain SHDF energy-efficiency works to residents. Occupied Property Logistics: Serve as the primary point of contact for tenants, coordinating property access, work schedules, and addressing daily enquiries to minimise disruption. Complaint & Issue Resolution: Proactively manage tenant concerns, de-escalate access issues, and liaise with site managers to resolve on-site operational challenges. Wiltshire Patch Coverage: Travel efficiently between properties across Swindon and the surrounding Wiltshire region to conduct home visits and quality check sign-offs. Record Keeping: Maintain detailed resident liaison logs, property access notes, and communication records. Requirements: Relevant Experience: Proven track record as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks (experience on insulation / EWI / SHDF schemes highly desirable). Mobility: Must possess a Full UK Driving Licence and access to your own reliable vehicle for daily patch travel across Wiltshire. Key Attributes: Excellent communication skills, high empathy, strong de-escalation abilities, and a reliable, organised approach. How to Apply: If you are a ticketed Resident Liaison Officer seeking a permanent career path in Swindon/Wiltshire, click APPLY NOW with your updated CV for an immediate review.
01/09/2026
Full time
Resident Liaison Officer (RLO) Temp to Perm Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Decarbonisation Job Title: Resident Liaison Officer (RLO) Energy Efficiency & Retrofit Location: Swindon (Covering Wiltshire Regional Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.45 per hour (PAYE) + Weekly Pay Contract Type: Temp to Perm (Immediate contract start with a direct pathway to a permanent role) Hours: Monday to Friday, Standard Day Shift Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Social Housing Experience Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) with a background in social housing refurbishment and energy efficiency schemes looking for long-term career stability We are urgently recruiting a dedicated Resident Liaison Officer based out of Swindon for a Temp to Perm opportunity. You will manage customer-facing operations across active Social Housing Decarbonisation Fund (SHDF) retrofit projects spanning the wider Wiltshire patch . In this role, you will act as the crucial link between local residents, site managers, and trade contractors during live property upgrades (including external/internal wall insulation, window/door replacements, heating, and ventilation works), ensuring clear communication and high tenant satisfaction throughout the programme. Why Apply for This RLO Position Temp to Perm Opportunity: Enjoy immediate weekly pay with a clear, seamless transition into a permanent position. Flexible Pay Options: Earn £23.00 per hour (Umbrella) or £17.45 per hour (PAYE) during the initial temporary phase. High-Growth Sector: Gain long-term career security on major SHDF and PAS 2035 green energy / decarbonisation frameworks. Consistent Work Pattern: Standard Monday to Friday schedule with dependable full-time hours. Key Responsibilities: Resident Engagement & Retrofit Support: Conduct initial home visits, pre-work surveys, and ongoing consultations to explain SHDF energy-efficiency works to residents. Occupied Property Logistics: Serve as the primary point of contact for tenants, coordinating property access, work schedules, and addressing daily enquiries to minimise disruption. Complaint & Issue Resolution: Proactively manage tenant concerns, de-escalate access issues, and liaise with site managers to resolve on-site operational challenges. Wiltshire Patch Coverage: Travel efficiently between properties across Swindon and the surrounding Wiltshire region to conduct home visits and quality check sign-offs. Record Keeping: Maintain detailed resident liaison logs, property access notes, and communication records. Requirements: Relevant Experience: Proven track record as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks (experience on insulation / EWI / SHDF schemes highly desirable). Mobility: Must possess a Full UK Driving Licence and access to your own reliable vehicle for daily patch travel across Wiltshire. Key Attributes: Excellent communication skills, high empathy, strong de-escalation abilities, and a reliable, organised approach. How to Apply: If you are a ticketed Resident Liaison Officer seeking a permanent career path in Swindon/Wiltshire, click APPLY NOW with your updated CV for an immediate review.
Resident Liaison Officer £20 - £24 per hour Redruth Temp to Perm I am looking for a Resident Liaison Officer to join a social housing provider with properties across Redruth. This is a field-based role requiring regular travel across your designated area, covering Redruth and the surrounding areas. As a visible presence within the neighbourhoods, you will be the face of the organisation, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. Requirements for the Resident Liaison Officer Full UK Drivers Licence Excellent customer service skills, with strong communication and relationship building abilities. Experience in the same/ similar role. The capability to plan and manage your workload effectively without high levels of supervision. Strong resource and time management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem solving and decision making skills. Resilience when handling challenging situations and delivering sustainable outcomes. If you are interested in applying for the Resident Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)
01/09/2026
Seasonal
Resident Liaison Officer £20 - £24 per hour Redruth Temp to Perm I am looking for a Resident Liaison Officer to join a social housing provider with properties across Redruth. This is a field-based role requiring regular travel across your designated area, covering Redruth and the surrounding areas. As a visible presence within the neighbourhoods, you will be the face of the organisation, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. Requirements for the Resident Liaison Officer Full UK Drivers Licence Excellent customer service skills, with strong communication and relationship building abilities. Experience in the same/ similar role. The capability to plan and manage your workload effectively without high levels of supervision. Strong resource and time management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem solving and decision making skills. Resilience when handling challenging situations and delivering sustainable outcomes. If you are interested in applying for the Resident Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed)
4Recruitment Services are seeking a Resident Liaison & Safety Officer for our clientbased in Dorking, Surrey. Our client provides retirement housing for people over the age of 55. You will be required to: Ensure the safety and security of the property. Ensure all health & safety, safeguarding and fire management concerns are reported immediately, and monitored as required. Arrange signing up and viewing with new potential residents Dealing wIth any with anti social behaviour. This role is perfect for someone with facilities management experience who is committed to ensuring the safety, security, and well-being of residents in sheltered housing. DUTIES AND RESPONSIBILITIES INCLUDE: To be a key-holder for the building and ensure security of the communal areas and facilities To be the first point of contact and manage access to the building for residents, contractors and visitors Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment Allow access to utility companies for essential maintenance and servicing of equipment Manage and monitor the laundry facilities & communal areas Monitor and facilitate resolution of complaints relating to communal areas and facilities Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment Monitor and advise tenants on the management of their rent accounts and arrears Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues Raise repairs, facilitate access and guidance to the affected areas for contractors Complete water testing in communal areas Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors Manage or provide gritting at the property in line with the service gritting plan as required Carry out health and safety inspections of the building and record the outcomes in line with service standards Monitoring accidents, incidents and near misses in line with the clients health and safety procedures ESSENTIAL REQUIREMENTS INCLUDE: Facilities management experience Excellent customer services skills Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements Knowledge and understanding of the housing/building management sector Understanding or experience of health and safety issues and management Must have be able to drive & have car business insurance Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
01/09/2026
Contract
4Recruitment Services are seeking a Resident Liaison & Safety Officer for our clientbased in Dorking, Surrey. Our client provides retirement housing for people over the age of 55. You will be required to: Ensure the safety and security of the property. Ensure all health & safety, safeguarding and fire management concerns are reported immediately, and monitored as required. Arrange signing up and viewing with new potential residents Dealing wIth any with anti social behaviour. This role is perfect for someone with facilities management experience who is committed to ensuring the safety, security, and well-being of residents in sheltered housing. DUTIES AND RESPONSIBILITIES INCLUDE: To be a key-holder for the building and ensure security of the communal areas and facilities To be the first point of contact and manage access to the building for residents, contractors and visitors Meet contractors on site and facilitate access to communal areas to carry out repairs, planned maintenance and servicing of facilities and plant equipment Allow access to utility companies for essential maintenance and servicing of equipment Manage and monitor the laundry facilities & communal areas Monitor and facilitate resolution of complaints relating to communal areas and facilities Monitor cleaning staff to ensure the property conditions are maintained and provide a welcoming environment Monitor and advise tenants on the management of their rent accounts and arrears Carry out regular inspections of the building to identify and resolve repair, maintenance and security issues Raise repairs, facilitate access and guidance to the affected areas for contractors Complete water testing in communal areas Carry out testing of communal emergency lighting and fire fighting equipment in line with the associations health and safety processes Ensure that all actions identified in the fire risk assessment for the service are completed and access to the building is co-ordinated with the contractors Manage or provide gritting at the property in line with the service gritting plan as required Carry out health and safety inspections of the building and record the outcomes in line with service standards Monitoring accidents, incidents and near misses in line with the clients health and safety procedures ESSENTIAL REQUIREMENTS INCLUDE: Facilities management experience Excellent customer services skills Overall knowledge and experience of working with older people, and/or general public and service providers in a service based role Self motivated with the ability to prioritise your workload whilst being adaptable to the needs of the residents or service requirements Knowledge and understanding of the housing/building management sector Understanding or experience of health and safety issues and management Must have be able to drive & have car business insurance Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Resident Liaison Officer Location: Stevenage Duration: Long-term contract 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: Construction We are currently recruiting for an experienced Construction Resident Liaison Officer to join an established construction company working on a major long-term contract in Stevenage. This is a fantastic opportunity for someone looking for stability, as the successful candidate will be working for one company on one major contract, with the project expected to run for three years. You will be based on the construction site five days a week, working from the site office and acting as a key link between the construction team, residents and the local community. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents throughout the duration of the project. You will ensure residents are kept fully informed of the works and will act as their main point of contact for any queries, concerns or issues. Your duties will include: Acting as the main point of contact for residents affected by the works. Keeping residents informed about upcoming works, timescales and potential disruption. Responding to queries, concerns and complaints professionally and efficiently. Building and maintaining strong relationships with residents and the local community. Working closely with the site management and construction teams to resolve issues. Carrying out regular resident communications and engagement activities. Keeping accurate records of enquiries, complaints and actions. Ensuring residents receive clear and timely information throughout the project. Helping to minimise disruption and maintain excellent relationships between the company and the local community. About You The ideal candidate will have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer, Community Liaison Officer or in a similar position. Experience within the construction, housing or property sector. Excellent communication and interpersonal skills. A confident, approachable and professional manner. Experience dealing with residents, customers or members of the public. The ability to handle complaints and difficult situations calmly and professionally. Strong organisational and administrative skills. Good IT and written communication skills. The ability to work as part of a busy site team. Why Apply? 3 year long-term opportunity Work on one major contract for a client, providing excellent continuity and stability Monday to Friday, 5 days per week on site Based from the site office in Stevenage Opportunity to become an integral part of a long-term project team If you are an experienced Construction Resident Liaison Officer looking for a secure, long-term opportunity with an established construction company, this could be an excellent next step. Apply now with your CV to be considered for this long-term position in Stevenage.
01/09/2026
Seasonal
Resident Liaison Officer Location: Stevenage Duration: Long-term contract 3+ years Working Pattern: Monday to Friday, 5 days per week on site Sector: Construction We are currently recruiting for an experienced Construction Resident Liaison Officer to join an established construction company working on a major long-term contract in Stevenage. This is a fantastic opportunity for someone looking for stability, as the successful candidate will be working for one company on one major contract, with the project expected to run for three years. You will be based on the construction site five days a week, working from the site office and acting as a key link between the construction team, residents and the local community. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents throughout the duration of the project. You will ensure residents are kept fully informed of the works and will act as their main point of contact for any queries, concerns or issues. Your duties will include: Acting as the main point of contact for residents affected by the works. Keeping residents informed about upcoming works, timescales and potential disruption. Responding to queries, concerns and complaints professionally and efficiently. Building and maintaining strong relationships with residents and the local community. Working closely with the site management and construction teams to resolve issues. Carrying out regular resident communications and engagement activities. Keeping accurate records of enquiries, complaints and actions. Ensuring residents receive clear and timely information throughout the project. Helping to minimise disruption and maintain excellent relationships between the company and the local community. About You The ideal candidate will have: Previous experience as a Resident Liaison Officer, Customer Liaison Officer, Community Liaison Officer or in a similar position. Experience within the construction, housing or property sector. Excellent communication and interpersonal skills. A confident, approachable and professional manner. Experience dealing with residents, customers or members of the public. The ability to handle complaints and difficult situations calmly and professionally. Strong organisational and administrative skills. Good IT and written communication skills. The ability to work as part of a busy site team. Why Apply? 3 year long-term opportunity Work on one major contract for a client, providing excellent continuity and stability Monday to Friday, 5 days per week on site Based from the site office in Stevenage Opportunity to become an integral part of a long-term project team If you are an experienced Construction Resident Liaison Officer looking for a secure, long-term opportunity with an established construction company, this could be an excellent next step. Apply now with your CV to be considered for this long-term position in Stevenage.
Site Manager - Planned Retrofit Works 55k + package Hereford based We are working with a leading Social Housing contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing across the Hereford and Ledbury areas. Work scopes include solar PV, air source heat pumps and window & door replacements. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
01/09/2026
Full time
Site Manager - Planned Retrofit Works 55k + package Hereford based We are working with a leading Social Housing contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing across the Hereford and Ledbury areas. Work scopes include solar PV, air source heat pumps and window & door replacements. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Housing Officer (Compliance) - Part Time A part-time Housing Officer opportunity is available within a busy housing service. This temporary role is expected to run for around 6 months and would suit someone with strong housing management experience who is confident working with tenants, contractors and internal teams. Location: Norwich Rate: 23.93 (Umbrella) Hours: 16 hours per week Contract: Temporary - 6 months minimumFlexible Working Pattern: Hours can be worked across either 2 or 3 days, depending on the successful candidate's preference. Based on service needs, there is flexibility around how the hours are structured. Your New Organisation You will be joining an established housing team that provides support to residents and helps ensure properties remain safe, well-managed and compliant. The role is part-time and offers flexibility around how the weekly hours are worked. Your New Role This is a varied part-time role where you will help residents, support the wider housing team and help keep key compliance work moving. This will include supporting with EICRs, gas safety checks, property access, appointments, resident contact and general housing-related follow-up. Key duties will include: Speak with residents to arrange appointments and property access. Support compliance activity, including EICRs, gas safety checks and follow-up visits. Help resolve simple tenancy, property and housing-related queries. Keep case notes, appointments and records up to date. Work with colleagues, contractors and partner teams to make sure actions are completed. Provide a helpful and professional service to residents. What You'll Need to Succeed Essential: Previous experience in housing management, tenancy management, neighbourhoods or a similar housing role. Confident managing a varied caseload. Experience working with customers, including those with additional support needs. Good understanding of tenancy issues, safeguarding and resident engagement. Strong communication, organisation and record-keeping skills. Full UK Driving Licence. Desirable: Experience supporting compliance work such as EICRs, gas safety, property access, inspections or contractor liaison. Knowledge of social housing processes and landlord responsibilities. CIH qualification or working towards one. What You'll Get in Return Part-time hours that can fit around other commitments. Flexibility to work the 16 hours across either 2 or 3 days. Temporary 6-month assignment with a well-established housing team. Competitive umbrella rate of 23.93 per hour. A varied role where you can use your housing experience without committing to full-time hours. Supportive team environment and the chance to make a positive impact for residents. What You Need to Do Now If you're interested in this role, click 'apply now' to submit an up-to-date CV, or contact Adam Tooley at Hays Housing for a confidential discussion. Adam Tooley Recruitment Consultant - Housing Hays Specialist Recruitment D:(phone number removed)E: Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
01/09/2026
Seasonal
Housing Officer (Compliance) - Part Time A part-time Housing Officer opportunity is available within a busy housing service. This temporary role is expected to run for around 6 months and would suit someone with strong housing management experience who is confident working with tenants, contractors and internal teams. Location: Norwich Rate: 23.93 (Umbrella) Hours: 16 hours per week Contract: Temporary - 6 months minimumFlexible Working Pattern: Hours can be worked across either 2 or 3 days, depending on the successful candidate's preference. Based on service needs, there is flexibility around how the hours are structured. Your New Organisation You will be joining an established housing team that provides support to residents and helps ensure properties remain safe, well-managed and compliant. The role is part-time and offers flexibility around how the weekly hours are worked. Your New Role This is a varied part-time role where you will help residents, support the wider housing team and help keep key compliance work moving. This will include supporting with EICRs, gas safety checks, property access, appointments, resident contact and general housing-related follow-up. Key duties will include: Speak with residents to arrange appointments and property access. Support compliance activity, including EICRs, gas safety checks and follow-up visits. Help resolve simple tenancy, property and housing-related queries. Keep case notes, appointments and records up to date. Work with colleagues, contractors and partner teams to make sure actions are completed. Provide a helpful and professional service to residents. What You'll Need to Succeed Essential: Previous experience in housing management, tenancy management, neighbourhoods or a similar housing role. Confident managing a varied caseload. Experience working with customers, including those with additional support needs. Good understanding of tenancy issues, safeguarding and resident engagement. Strong communication, organisation and record-keeping skills. Full UK Driving Licence. Desirable: Experience supporting compliance work such as EICRs, gas safety, property access, inspections or contractor liaison. Knowledge of social housing processes and landlord responsibilities. CIH qualification or working towards one. What You'll Get in Return Part-time hours that can fit around other commitments. Flexibility to work the 16 hours across either 2 or 3 days. Temporary 6-month assignment with a well-established housing team. Competitive umbrella rate of 23.93 per hour. A varied role where you can use your housing experience without committing to full-time hours. Supportive team environment and the chance to make a positive impact for residents. What You Need to Do Now If you're interested in this role, click 'apply now' to submit an up-to-date CV, or contact Adam Tooley at Hays Housing for a confidential discussion. Adam Tooley Recruitment Consultant - Housing Hays Specialist Recruitment D:(phone number removed)E: Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Resident Liaison Officer (RLO) East London & Essex Decent Homes & Social Housing Up to 35,000 + Package A well-established refurbishment contractor is looking to recruit an experienced Resident Liaison Officer (RLO) to join their team, working across Decent Homes, social housing and refurbishment projects throughout East London and Essex. This is an office-based role, supporting the delivery of refurbishment frameworks while acting as the key point of contact between residents, the contractor and site teams. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents and ensuring they are kept fully informed throughout refurbishment works. You will work closely with operational teams to resolve issues, manage resident communications and ensure a high level of customer satisfaction. Key Responsibilities: Act as the main point of contact for residents throughout refurbishment works. Provide clear and regular communication regarding planned works, access requirements and programme updates. Deal with resident enquiries, complaints and concerns professionally and efficiently. Arrange access to properties and coordinate appointments with residents and site teams. Maintain accurate records of resident interactions and correspondence. Work closely with Site Managers, Contracts Managers and project teams to resolve issues. Carry out resident visits and attend meetings where required. Support the delivery of Decent Homes and social housing refurbishment programmes. Ensure residents receive a high standard of customer service throughout the works. About You The successful candidate will have: Previous RLO experience within Decent Homes, social housing or refurbishment. Specific experience working on Decent Homes schemes is essential. Strong communication and interpersonal skills. Experience dealing directly with residents and tenants. The ability to manage complaints and resolve issues effectively. Good organisational and administrative skills. A professional and approachable manner. A full UK driving licence would be advantageous due to the regional coverage. Package Salary: Up to 35,000 Additional package Office-based position Frameworks covering East London & Essex Long-term opportunity with an established refurbishment contractor Excellent progression opportunities If you are an experienced Resident Liaison Officer with Decent Homes experience and are looking for a stable, long-term opportunity within social housing refurbishment, this could be an excellent opportunity to join a growing contractor.
01/09/2026
Full time
Resident Liaison Officer (RLO) East London & Essex Decent Homes & Social Housing Up to 35,000 + Package A well-established refurbishment contractor is looking to recruit an experienced Resident Liaison Officer (RLO) to join their team, working across Decent Homes, social housing and refurbishment projects throughout East London and Essex. This is an office-based role, supporting the delivery of refurbishment frameworks while acting as the key point of contact between residents, the contractor and site teams. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents and ensuring they are kept fully informed throughout refurbishment works. You will work closely with operational teams to resolve issues, manage resident communications and ensure a high level of customer satisfaction. Key Responsibilities: Act as the main point of contact for residents throughout refurbishment works. Provide clear and regular communication regarding planned works, access requirements and programme updates. Deal with resident enquiries, complaints and concerns professionally and efficiently. Arrange access to properties and coordinate appointments with residents and site teams. Maintain accurate records of resident interactions and correspondence. Work closely with Site Managers, Contracts Managers and project teams to resolve issues. Carry out resident visits and attend meetings where required. Support the delivery of Decent Homes and social housing refurbishment programmes. Ensure residents receive a high standard of customer service throughout the works. About You The successful candidate will have: Previous RLO experience within Decent Homes, social housing or refurbishment. Specific experience working on Decent Homes schemes is essential. Strong communication and interpersonal skills. Experience dealing directly with residents and tenants. The ability to manage complaints and resolve issues effectively. Good organisational and administrative skills. A professional and approachable manner. A full UK driving licence would be advantageous due to the regional coverage. Package Salary: Up to 35,000 Additional package Office-based position Frameworks covering East London & Essex Long-term opportunity with an established refurbishment contractor Excellent progression opportunities If you are an experienced Resident Liaison Officer with Decent Homes experience and are looking for a stable, long-term opportunity within social housing refurbishment, this could be an excellent opportunity to join a growing contractor.
Contract Manager - Externals & Fire Protection Works South London 75K - 85K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit a Contract Manager to join their highly successful team based in South London. The Contract Manager will oversee teams delivering planned maintenance programs including external refurbishment works and fire protection works to high risk buildings on behalf of housing associations and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts / Project Manager with a determined and motivated attitude. You will be instrumental in managing the contract and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent This is a full time, permanent role for which you will receive up to 85,000 salary + Car Allowance + Benefits. For more info please apply online now or call Bianca on (phone number removed).
01/09/2026
Full time
Contract Manager - Externals & Fire Protection Works South London 75K - 85K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit a Contract Manager to join their highly successful team based in South London. The Contract Manager will oversee teams delivering planned maintenance programs including external refurbishment works and fire protection works to high risk buildings on behalf of housing associations and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts / Project Manager with a determined and motivated attitude. You will be instrumental in managing the contract and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent This is a full time, permanent role for which you will receive up to 85,000 salary + Car Allowance + Benefits. For more info please apply online now or call Bianca on (phone number removed).
