5 jobs found

The Purpose This role plays an important part in achieving full occupancy and excellent customer experience for prospective and actual tenants. The Assistant Leasing Manager is responsible for supporting the rental performance of the building, while meeting the service requirements of residents with excellent customer service. This is a customer-facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, deputising for the Lettings Manager in their absence, providing guidance on the lettings journey to other team members, and providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities Leasing & Administration Conduct viewings to prospective tenants Consistently deliver the brand's leasing standards Oversee the referencing process to minimise delays, keep abreast of live reference checks, and improve efficiency where needed Train new members of the team on lettings processes and procedures Role model best-practice leasing techniques and approach for team members Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Process resident applications including completion of background and credit checks Assist with deposit protection scheme set-up and releases Assist with preparation of check-in and check-out reports Ensure tenancy agreements and moving-in money statements are completed accurately by the leasing team and provide approval for them to be issued Assist with the collection of rents, ensuring collection and deposit on a timely basis Support in the serving of statutory notices such as but not limited to Section 21s, Section 8s & Section 13s as appropriate Provide renewal and price increase notices to residents in an accurate, friendly & compliant manner Utilise the property management system (Yardi) to record various transactions and operating reports as required Assist with market surveys and "open houses" Weekly reporting of leasing statistics to a wider team Key Performance Indicators: Direct Let Retention Monthly Occupancy Viewings and Mystery Shopping Feedback Arrears % Bad Debt % Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Deal with complex lettings queries escalated from the Lettings Administrator Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys Resident Engagement NPS (Net Promoter Score) Resident retention and referrals Customer Service Reviews Qualifications, Experience and Role Requirements Essential: Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Strong sales skills and confidence in promoting a product Awareness of the Renters Rights Bill and experience in handling tenancy compliance Proven track record of meeting sales targets Excellent customer relationship skills and attention to detail Excellent organisation and administration skills Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, "can-do" attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work weekends and public holidays in line with the rota Ability to work across different buildings if required Desirable: Experience of working in the BTR or private residential sector ARLA qualification Knowledge of Yardi property management system or similar system

Superb training programme ASAP start 1 day a week WFH after training & amazing benefits Service Centre Agent Customer-Focused Organised People-Powered Love being the person who keeps the wheels turning? Solving problems, supporting a team, and making people's lives easier? We've got the perfect role for you. Due to an internal promotion, a growing, modern residential property company is looking for a Property Management Administrator - the friendly, efficient first point of contact for tenants and applicants, and the powerhouse behind the scenes for the lettings and property management teams. This is a heavily customer focused role communicating with clients over the phone and via email correspondence so excellent communication skills and interpersonal skills and confidence speaking over the phone is essential. Salary: £30,000 - £35,000 Working Hours: Mon - Fri 9am - 6pm. - Flexible work schedule - ability to work from home 1 day a week after training. What you'll be doing: Answering calls & emails like a pro Logging maintenance requests and making sure nothing gets missed Booking inspections, surveys, and move-outs Scheduling viewings & qualifying applicants Keeping processes running like clockwork You'll smash it if you: Have admin, customer service, or property experience (bonus if you have all three) Communicate clearly, stay calm, and stay kind Can multitask without breaking a sweat Bring team spirit and a "let's do this" mindset Why join us? Friendly, down-to-earth team Great company benefits Hybrid working after training period Beautiful City of London offices Real opportunity to grow your career If you're organised, people-focused, and ready to make an impact and want to work in a sociable and friendly environment, in lovely offices with a company that genuinely invests in you - we want to hear from you. Apply now and let's get started. Please contact Rose Lock at GKR International Real Estate Talent Specialists - or apply via the advert.

The Purpose This role plays an important part in achieving full occupancy and excellent customer experience for prospective and actual tenants. The Assistant Leasing Manager is responsible for supporting the rental performance of the building, while meeting the service requirements of residents with excellent customer service. This is a customer-facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, deputising for the Lettings Manager in their absence, providing guidance on the lettings journey to other team members, and providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities Leasing & Administration Conduct viewings to prospective tenants Consistently deliver the brand's leasing standards Oversee the referencing process to minimise delays, keep abreast of live reference checks, and improve efficiency where needed Train new members of the team on lettings processes and procedures Role model best-practice leasing techniques and approach for team members Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Process resident applications including completion of background and credit checks Assist with deposit protection scheme set-up and releases Assist with preparation of check-in and check-out reports Ensure tenancy agreements and moving-in money statements are completed accurately by the leasing team and provide approval for them to be issued Assist with the collection of rents, ensuring collection and deposit on a timely basis Support in the serving of statutory notices such as but not limited to Section 21s, Section 8s & Section 13s as appropriate Provide renewal and price increase notices to residents in an accurate, friendly & compliant manner Utilise the property management system (Yardi) to record various transactions and operating reports as required Assist with market surveys and "open houses" Weekly reporting of leasing statistics to a wider team Key Performance Indicators: Direct Let Retention Monthly Occupancy Viewings and Mystery Shopping Feedback Arrears % Bad Debt % Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Deal with complex lettings queries escalated from the Lettings Administrator Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys Resident Engagement NPS (Net Promoter Score) Resident retention and referrals Customer Service Reviews Qualifications, Experience and Role Requirements Essential: Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Strong sales skills and confidence in promoting a product Awareness of the Renters Rights Bill and experience in handling tenancy compliance Proven track record of meeting sales targets Excellent customer relationship skills and attention to detail Excellent organisation and administration skills Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, "can-do" attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work weekends and public holidays in line with the rota Ability to work across different buildings if required Desirable: Experience of working in the BTR or private residential sector ARLA qualification Knowledge of Yardi property management system or similar system

Repairs Planner Location: Loughton, IG10 Contract: Temp to Perm Working Hours: Monday to Friday, 8:00am 5:00pm We are currently recruiting for an organised and customer-focused Repairs Planner to join a busy and supportive team. This is a fast-paced role where you will be responsible for coordinating repairs, managing appointments and ensuring works are planned effectively and completed within agreed deadlines and timescales. The Role As a Repairs Planner, you will work closely with residents, clients, operatives and internal teams to ensure the smooth coordination of repair works. You will be responsible for keeping all parties informed throughout the process while maintaining accurate records and delivering excellent customer service. Key Responsibilities Prepare, review and monitor appointments, visits and job completions. Coordinate repair works and ensure deadlines and timescales are met. Take responsibility for planning, administration and customer liaison for assigned projects. Liaise with residents, clients, operatives and internal teams. Provide regular updates via telephone and email. Log new repair jobs accurately onto internal systems. Arrange Validation Surveys and Post-Inspection Surveys with residents. Respond to client queries regarding property access. Generate and issue correspondence to residents throughout the job process. Monitor shared inboxes and respond to queries within agreed service levels. Attend client meetings when required. Maintain accurate records and provide administrative support to the wider team. About You To be successful in this role, you will ideally have: Previous experience as a Repairs Planner, Planner, Scheduler, Administrator or within a similar coordination role. Experience working within a fast-paced environment. Previous customer-facing experience. Excellent communication and customer service skills. Strong organisational skills and excellent attention to detail. The ability to manage a busy workload and prioritise tasks effectively. Good IT skills, including Microsoft Outlook, Excel and Word. Experience using a planning or scheduling system. Experience using Total Mobile or a similar system would be advantageous. This is an excellent temp-to-perm opportunity for an experienced and organised individual looking to join a busy and fast-paced team.

Housing Repairs Coordinator Location: Bedford / Hybrid Contract: Permanent, Full Time Salary: £27,299.40 We are looking for an organised and proactive Housing Repairs Coordinator to provide essential administrative and coordination support across our housing condition, disrepair and healthy homes programmes. Working as part of a specialist team, you will help ensure cases, surveys, repairs and actions are accurately recorded, regularly monitored and progressed within agreed timescales. You will also support work relating to Awaab's Law , helping the organisation maintain a clear and up-to-date overview of outstanding actions. This is a customer-focused role where attention to detail, communication and the ability to manage competing priorities are key. Key Responsibilities: Provide day-to-day administrative and coordination support to the Healthy Homes and Surveying Services teams. Maintain accurate records of housing condition cases, surveys, repairs and associated actions across internal systems. Regularly review outstanding actions and ensure information is kept current and accurate. Monitor and follow up repairs and survey activity, ensuring actions are progressed appropriately. Manage no access cases in accordance with established procedures, arranging further appointments and following up where required. Ensure new actions and cases are logged correctly and tracked through to completion. Produce accurate weekly and monthly updates for management, highlighting current case positions and outstanding activity. Support the administration of housing condition and disrepair claims, including arranging appointments and issuing relevant correspondence. Maintain accurate records of appointments, customer contact, no access events and follow-up actions. Work closely with surveying, repairs and wider operational teams to ensure cases are coordinated effectively. Contribute to a positive customer experience by dealing with residents professionally, sensitively and respectfully. Identify issues or delays and take appropriate action to resolve them or escalate where necessary. Support wider team priorities and contribute to effective cross-functional working. About You: You will be a highly organised administrator who can manage multiple cases and deadlines while maintaining accuracy and attention to detail. You will be confident working with systems and records, following established processes and communicating with both customers and internal teams. Strong administrative and coordination skills. Excellent attention to detail and the ability to maintain accurate records. Good communication and customer service skills. The ability to prioritise workload and manage competing deadlines. A proactive approach to identifying and resolving issues. Confidence working across different teams and departments. A professional, empathetic and customer-focused approach. The ability to work independently while contributing positively to a wider team. Experience within housing, repairs, surveying, property services or a similar environment would be advantageous.