38 jobs found

Job Title: Neighbourhood Officer (Temporary to end June 2026) Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 pro rata Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS SUNDAY 14 DECEMBER INTERVIEWS TO BE HELD MONDAY 22 DECEMBER We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

ASB Officer Hourly Rate: 24.79 PAYE or 31.55 Umbrella Location: Remote (visiting the office once per month depending on location) Job Type: Temporary (3 months with potential extension) We are seeking an ASB Officers to join a Housing Association on a remote basis. Day-to-day of the role: Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies. Conduct regular reviews and audits to ensure compliance with housing regulations and standards. Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively. Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case. Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary. Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods. Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required. Required Skills & Qualifications: Proven experience in an ASB role within the housing sector. Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary. Strong organisational and communication skills, capable of handling multiple tasks simultaneously. Basic DBS required To apply for the ASB Officer position, please submit your CV for review

MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in Essex. Please note this role requires a Full UK Driving Licence, with access to vehicle. As a Housing Officer you will require to work as part of a team dealing with all aspects of estate and tenancy management. The post holder will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management for people and property ensuring all customers are given help and support in making their tenancies sustainable. Duties: Investigate and take appropriate action in relation to tenancy and estate management enquiries, including anti-social behaviour, harassment, and neighbour disputes, unauthorised occupation of the stock, successions and assignments and breaches of tenancy (excluding rent arrears) and estate related incidents. Ensure that comprehensive, up-to-date, clear, easily accessible, written notes and documentation are maintained on individual cases / incidents and where appropriate electronic records are regularly updated and maintained Attend court, case conferences, panels and other meetings in connection with the service and present relevant up-to-date information so that informed decisions may be taken to resolve the situation. Person Specification: Knowledge of tenancy management and legislation Letting of new tenancies/ending of tenancies Managing tenancy changes Introductory Tenancy Reviews Resident engagement Partnership working with other agencies and teams Prioritising Tenancy sustainment Tenancy enforcement Tenancy/Property Audits Estate management

Anti Social Behaviour Housing Officer - Part Time (29 hours) Recruiting on behalf of a local authority housing service We are seeking a proactive and compassionate Anti Social Behaviour Housing Officer to help sustain tenancies, support vulnerable residents, and promote safer communities. This role focuses on managing cases involving anti-social behaviour (ASB), community safety and safeguarding concerns across designated housing estates. Key Responsibilities Investigate ASB reports, neighbourhood disputes and safeguarding concerns, taking appropriate action -including preparing legal cases and attending court. Manage a varied caseload with a customer-focused, empathetic approach aimed at sustaining tenancies. Build strong relationships with partner agencies, including police, housing teams and community groups. Interview victims, witnesses and alleged perpetrators, ensuring timely responses and accurate case recording. Attend case conferences, multi-agency meetings and community events. Support tenants experiencing community safety or welfare issues, signposting to appropriate services. Identify estate improvements to reduce ASB and enhance the local environment. Assist income recovery teams and identify recharge costs where applicable. Report safeguarding or protection concerns and identify abandoned or misused properties. Skills & Experience Strong knowledge of housing and ASB legislation, tenancy management and best practice. Experience managing ASB cases within a housing or community safety setting. Excellent communication, negotiation and partnership-building skills. Confident in preparing documentation for legal action and representing cases (experience desirable). Highly organised, able to work independently and meet tight deadlines. Empathetic, resilient and confident when handling sensitive or challenging situations. Strong IT skills across core applications. Requirements GCSE English & Maths (or equivalent) required Housing qualification desirable. Full UK driving licence and access to a vehicle for business use. Ability to work flexibly. Hours 29 hours per week, alternating pattern: Week 1: Mon-Thu, 09:00-16:15 Week 2: Tue-Fri, 09:00-16:15 This is a temporary position for 3-6 months. If you're committed to supporting residents, improving communities and resolving tenancy challenges with a fair and human approach, we'd love to hear from you. Please note this role is subject to a DBS check. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

This period closes on Thursday October at 12:00. Job Title: Temporary Accommodation Officer Grade: SO2 Department: Neighbourhoods and Growth Division: Housing Function: Accommodation Services Reporting to: Temporary AccommodationTeam Manager (Placements or Management) Responsible for: No staff Umbrella rate: £216.39 a day Main Purpose of the Job Responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation. To ensure compliance with legislative and defined standards, contractual arrangements and service objectives. The post-holder will be required to undertake responsibilities across Temporary Accommodation Placements and Temporary Accommodation Management as directed. Temporary accommodation includes accommodation provided pursuant to Part 7 of the Housing Act 1996, and any other temporary accommodation provision outside of this Act, including temporary accommodation provided for other services. Key Areas of Responsibility Temporary Accommodation Placements: Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available. Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate. Conduct visits where necessary to a range of B&B type establishments to ensure property standards are maintained and occupancy is verified; taking prompt and effective action to address breaches of licence and any disrepair issues. Effectively liaise with and manage the day to day relationships with emergency accommodation providers and out of hours services, providing advice and monitoring their performance in the most effective use of temporary accommodation stock. Provide timely and accurate management information, data and produce detailed reports to assist with the monitoring and supply of the temporary accommodation portfolio. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. Temporary Accommodation Management and Move On: Effectively manage the Councils varied portfolio of temporary accommodation (including leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation) ensuring properties are of good standard, are suitable and fit for purpose. Manage and coordinate the timely hand-backs of leased accommodation to their owners or managing agents and negotiate new leases and renewals with agencies and landlords ensuring suitable TA is supplied through providers that satisfy demand in line with the Councils statutory provisions and move on requirements. Proactively work on a casework basis with all temporary accommodation residents occupying leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation to assist them to move on from temporary accommodation. Closely monitor and track households occupying TA to ensure that they needs are fully assessed and met in the provision of accommodation and ensure households are promptly moved on once the Council's duty has ended. Be responsible for ensuring casework records and housing application details for residents are up to date and accurate. Both: Deliver a proactive service to all residents focusing on resident engagement to ensure compliance with licence agreements so that appropriate occupancy and high standards are maintained, relationships with the landlords and agents are developed and customer service and access is optimised. Undertake front-line duties with respect to placements, transfers, move-on and management of temporary accommodation as required. To participate in front-line duties and processes as appropriate to the grade to support the overall aims of the service, including prevention of homelessness and maximisation of revenue collection. Responsible for dealing with all complaints, emergencies, tenancy and Anti Social Behaviour issues taking prompt and remedial effective action and enforcement and/or instigating legal instruction as necessary; providing advice and support as required. To promote and develop initiatives to improve the quality of services to residents and to ensure "value for money" in all aspects of temporary accommodation management implementing systems to ensure and measure resident satisfaction. Oversee the day to day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address non compliance with contractual management arrangements and to improve performance. Conduct visits to properties as required to ensure property standards are maintained and occupancy is verified; to address issues like complaints, disrepair ASB etc and to ensure property standards are maintained so that they comply with health and safety regulations and legislative requirements; taking prompt and effective action to address any failures and disrepair issues. Provide accurate, detailed reports and up to date information to assist the TA Team Manager in developing and reviewing the demand models to sustain TA supply. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services. Generic Responsibilities Be a champion for excellent customer service delivery and customer care and contribute to the development and delivery of an integrated service. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews. To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. To carry out the duties of this post with due regard to the Council's Equal Opportunities Policy and to actively promote and uphold the Council's FRESH values. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. To undertake any other duties appropriate to the grade, that may be required. These may be varied from time to time to meet the needs of the service. If you think this job role is for you, please send your CV to

Oversee the day-to-day management of void properties within a designated patch. Carry out risk assessments, support checklists, and implement appropriate interventions when required. Provide low-level tenancy support and make suitable referrals to external services or internal teams. Maintain an understanding of local community issues as well as any tenancy-related concerns. Manage tenancy matters, including addressing anti-social behaviour and ensuring compliance with tenancy agreements. Build strong local knowledge of residents and neighbourhood issues, and share relevant insights with internal meetings and external agencies as appropriate. Previous experience of housing is essential and you will need to have a full driving licence and access to a vehicle.

Neighbourhood Officer / ASB Officer (Tenancy Management) Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday Friday) At Thrive Homes, we believe that great neighbourhoods start with great people. As a Neighbourhood Officer, you ll be at the heart of our communities building strong relationships, supporting residents, and making sure our neighbourhoods are safe, well-managed, and thriving. This is a hands-on and rewarding role where no two days are the same. You ll balance estate and home visits with digital communications and case management, providing practical solutions, tackling tenancy issues, and working collaboratively with partners and contractors to make a real difference for our customers. We re looking for someone with excellent communication skills, a genuine passion for helping people, and the confidence to manage a busy and varied workload. If you have experience in tenancy or housing management and want to make a meaningful impact in your community, we d love to hear from you. What You ll Be Doing Building positive relationships with tenants, leaseholders, and shared owners, providing advice and support on tenancy and lease matters. Investigating and resolving customer issues including tenancy breaches, anti-social behaviour (ASB), neighbour disputes, and property management concerns. Maintaining accurate records, serving legal notices, preparing case files, and attending court or multi-agency meetings where required. Identifying support needs and connecting residents with appropriate internal or external support services to help sustain tenancies. Working closely with colleagues across Thrive to ensure smooth property access, compliance, and excellent customer service. Supporting the full tenant journey from allocations and lettings to long-term housing management and sustainment. Attending occasional evening or weekend meetings as part of your commitment to the community. What You ll Need A full driving licence and access to a vehicle. Experience in tenancy management and/or anti-social behaviour casework. Strong partnership working skills with agencies and contractors. Excellent communication and interpersonal skills, with the ability to engage a wide range of people. Flexibility and adaptability in a changing environment. A CIH or Housing Management qualification (or equivalent) is desirable. Some roles may require a basic DBS check and our People Team will confirm this applicable. Closing date: 8th December 2025 Interviews: To be confirmed We may close this vacancy early if we receive a high volume of suitable applications so apply now and start your journey with Thrive Homes today.

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. We d love to meet someone with: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Amongst what we offer you is: A competitive salary of £35,500 including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged.

ASB Officer Hourly Rate: 28 PAYE or 38.26 umbrella per hour Location: Can be based in either SM4 OR SE20 Job Type: Temporary (3 months with potential extension) We are seeking an ASB Officers to join a Housing Association based in either SM4 or SE20. Day-to-day of the role: Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies. Conduct regular reviews and audits to ensure compliance with housing regulations and standards. Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively. Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case. Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary. Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods. Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required. Required Skills & Qualifications: Proven experience in an ASB role within the housing sector. Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary. Strong organisational and communication skills, capable of handling multiple tasks simultaneously. Basic DBS required To apply for the ASB Officer position, please submit your CV for review

Eden Brown are seeking a temporary ASB Officer working a contract in Lancashire The role will be 3 days a week (Flexible) Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Job Title: Operations Manager Neighbourhood Services Reporting to: Head of Neighbourhood Services Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers Location: Hybrid (UK-based) Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work) About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working. Role Purpose As Operations Manager Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities. Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core. Key Responsibilities Service Delivery & Team Leadership Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service. Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements. Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents. Prepare performance reports and contribute to governance/board-level reporting as required. Data-Driven Performance & Continuous Improvement Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans. Embed a culture of evidence-based decision-making across the team. Support the development and delivery of service transformation and digital innovation projects. Customer Focus & Tenancy Sustainment Ensure services are inclusive, accessible, and responsive to diverse resident needs. Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness. Lead or support the development and annual review of tenancy management policies and processes. Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements. Neighbourhood & Estate Management Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods. Promote community cohesion through resident engagement initiatives, events, and partnership projects. Identify opportunities to leverage social value and external funding for community-benefit projects. Compliance & Risk Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements. Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies. Maintain operational risk registers and contribute to business-continuity planning. Budget & Resource Management Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities. Corporate & Collaborative Working Actively contribute to organisation-wide objectives as part of the wider management team. Break down silos, share best practice, and foster a one-team culture. Leadership Expectations Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge. Champion equality, diversity, inclusion, and belonging in all areas of work. Role-model resilience, accountability, and a solutions-focused approach. Coach and develop team members, building capability and future leadership talent.

BDS Recruitment are looking for a Neighbourhood Housing Officer covering the South Manchester area. This is a hybrid role with the expectation to be in the office at least 2 days per week. This is a full-time role on a temporary onoing basis in the first instance to start January 2026. Interviews mid December. Rates from 25/ 26 per hour umbrella The main role is to deliver a proactive, reassuring, practical and visible customer focused tenancy and estate management service. You will make a real difference to the customers and the communities that you manage. Duties include: Escalating breaches of tenancy regulations in line with procedures. Responsible for the day to day running of patch based void management of properties. Complete risk assessments, support checklists and appropriate interventions as appropriate. Provide low level support and make appropriate referrals. Understanding community issues as well as holding issues Dealing with tenancies & anti-social behaviours. Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings/agencies. Previous experience of housing is essential and you will need to have a full driving licence and access to a vehicle. If you are interested in finding out more, please apply via CV library or call Vickie or Charlotte.

Neighbourhood Response Officer Hourly rate: 18.43 per hour PAYE Location: Oxfordshire Job Type: Full-time (36 hours per week) Temp until end of April 2026 # We are seeking a confident and customer-focused Neighbourhood Response Officer to join a team in Oxfordshire. This front-facing role specialises in tenancy and estate management, requiring daily travel across neighbourhoods and homes within an 80-mile-wide patch. If you are passionate about creating safe, secure, and attractive neighbourhoods and are ready to embody our core values of Openness, Respect, Evolution, Success, and Responsibility, this role is for you. Day-to-day of the role: Work collaboratively with both internal and external stakeholders to develop and improve services, finding positive solutions to complex cases. Conduct customer visits, including sign-ups, welfare checks, and investigations of antisocial behaviour (ASB) and breaches of tenancy and estate management. Travel extensively across the designated patch and occasionally to other areas, ensuring effective tenancy and estate management. Required Skills & Qualifications: Experience as a neighbourhood response officer, housing management is beneficial. Proven experience in customer service and a strong ability to work with community members. Confident and resilient individual with a positive mindset. Capable of learning new systems and processes quickly, adhering to policies and procedures from day one. Excellent organisational and prioritisation skills, with the ability to work to plans and targets. Must have a vehicle for extensive travel. To apply for the Neighbourhood Response Officer position, please submit your CV detailing your relevant experience.

Job Title: Housing Officer Location: London Borough (Hybrid - 2-3 days on site) Contract: Temporary / Ongoing Salary: 21.23 PAYE / 27.70 Umbrella Role Overview The Housing Officer will be responsible for delivering a comprehensive tenancy and estate management service to council tenants, leaseholders, and applicants. The role focuses on sustaining tenancies, managing rent arrears, resolving anti-social behaviour, ensuring safe estates, and providing high-quality customer service. You will manage a dedicated patch, work closely with internal and external partners, and ensure that all housing-related policies, procedures, and legislation are followed. Key Responsibilities Tenancy & Estate Management Manage a designated patch of properties, ensuring all tenancies are compliant and well-maintained. Conduct tenancy sign-ups, audits, successions, assignments, and mutual exchanges. Carry out regular estate inspections, identify repairs, monitor cleaning/caretaking standards, and follow up with contractors. Respond to complaints, tenancy breaches, and neighbour disputes. Income Recovery & Rent Arrears Monitor rent accounts and take early intervention to prevent arrears escalation. Negotiate realistic payment arrangements and provide support around welfare benefits. Prepare cases for legal action, attend court where required, and follow rent recovery procedures in line with policy. Anti-Social Behaviour (ASB) Management Investigate ASB reports, gather evidence, interview residents, and implement appropriate interventions. Work collaboratively with police, support agencies, and community partners to manage cases. Customer Support & Advocacy Provide clear housing advice and guidance to tenants, including welfare, safeguarding, and tenancy sustainment support. Engage with vulnerable residents with empathy, ensuring access to relevant support services. Records & Compliance Maintain accurate, timely case notes on housing management systems. Ensure all actions are compliant with housing legislation, safeguarding, GDPR, and organisational policies. Produce reports, statements, and documentation as required. Person Specification / Skills & Experience Experience in social housing, tenancy management, or a similar frontline role. Strong understanding of rent arrears management and income recovery processes. Knowledge of key housing legislation (Housing Acts, ASB Act, Equality Act, GDPR, safeguarding). Confident handling difficult conversations and managing conflict. Excellent communication skills, both written and verbal. Ability to work independently, manage a busy caseload, and use good judgment. Strong IT skills and experience updating case management systems. Ability to build positive relationships with tenants, colleagues, and external partners. A valid UK driving licence is desirable (depending on local authority requirements).

Babergh and Mid Suffolk District Council are looking to recruit a Community Housing Officer to join our team based in Ipswich, Suffolk. You will join us on a full-time, fixed term or secondment opportunity for 12 months. The successful candidate will earn a competitive salary of £37,280 - £44,075 per annum (pro rata for part time). This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our team We are looking for a Community Housing Officer to join our Housing Management team. If you share our values and our motivation to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Join our Housing Management Service as a Community Housing Officer and play a pivotal role in ensuring the effective management of tenancies and communal spaces. We are committed to providing safe, secure, and supportive living environments for all Council tenants and leaseholders. The Housing Service has just been restructured, and you will have a patch of properties that you will be fully responsible for, taking pride and ownership for the quality of the neighbourhoods and tenant satisfaction. Key Responsibilities manage new lets, tenancy agreements and conduct home visits welcome new tenants and provide necessary information and support ensure communal spaces are safe, clean and action hazards identified maintain compliance with housing regulations and standards support tenants with housing issues and provide advice on housing options investigate anti-social behaviour and resolve disputes drive up tenant satisfaction by actively listening to concerns and providing timely solutions serve as an ambassador for the organisation, promoting our values collaborate with partner agencies to problem solve, sustain tenancies and create communities. About you To be successful, you will hold, be working towards, or will be committed to completing the CIH Level 3 qualification in Housing Management. You will also: demonstrate passion to deliver a quality customer and housing service enjoy engaging with residents to receive feedback to drive improvements and enhance customer satisfaction have knowledge of housing management, anti-social behaviour, health and safety for residents and working within local communities have ambition to succeed and be proud to represent the Councils thrive on performance and exceeding personal targets and objectives be flexible to meet service demands and competent with using ICT enjoy working collaboratively with colleagues to problem solve. A Full driving licence and access to a car is essential to be able to conduct home visits. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns. It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 5pm, 4 December 2025. If you think you have what it takes to be successful in this Community Housing Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We are currently on the lookout for a Housing Officer to urgently join a Housing association in Northampton, you'll enjoy a hybrid working arrangement, allowing you to balance office-based tasks with the flexibility of working from home. This is an excellent opportunity for a proactive, dedicated professional to manage a patch of general needs tenancies, ensure sustainable tenancies, and contribute to the creation of safe, thriving communities. Key Responsibilities of a Housing Officer: Manage all aspects of tenancy management, including sign-ups, tenancy inspections, and addressing anti-social behaviour (ASB). Take swift and effective action on medium to high-level ASB cases, working closely with tenants, police, and other partner agencies. Conduct regular estate inspections and home visits to maintain high standards and build strong relationships with tenants. Ensure customer data is accurate and up-to-date, meeting regulatory and safeguarding standards. What We'd Love to See from You: Proven experience in tenancy or housing management, including ASB and tenancy enforcement. Strong understanding of housing legislation, policies, and best practices. Excellent communication, negotiation, and conflict resolution skills. Ability to manage a busy caseload with a customer-focused, solution-oriented approach. What's on Offer: Hybrid working Temporary contract - potential for longer term extension Competitive hourly rate This Housing Officer role is offering an hourly rate of £25 - £27 per hour Wellingborough is well-connected and accessible from nearby towns, with excellent road links, including the A45 and A6, as well as direct train services to Northampton and other surrounding areas. I would also like to hear from any Neighbourhood Officers, ASB Officers or Community Safety Officers If this Housing Officer role is of interest to you, please apply or contact (url removed)

A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-

Looking for a rewarding role where you can make a real difference? As a Housing Officer, you'll enjoy a hybrid working arrangement, allowing you to balance office-based tasks with the flexibility of working from home. This is an excellent opportunity for a proactive, dedicated professional to manage a patch of general needs tenancies, ensure sustainable tenancies, and contribute to the creation of safe, thriving communities. Key Responsibilities of a Housing Officer: Manage all aspects of tenancy management, including sign-ups, tenancy inspections, and addressing anti-social behaviour (ASB). Take swift and effective action on medium to high-level ASB cases, working closely with tenants, police, and other partner agencies. Conduct regular estate inspections and home visits to maintain high standards and build strong relationships with tenants. Ensure customer data is accurate and up-to-date, meeting regulatory and safeguarding standards. What We'd Love to See from You: Proven experience in tenancy or housing management, including ASB and tenancy enforcement. Strong understanding of housing legislation, policies, and best practices. Excellent communication, negotiation, and conflict resolution skills. Ability to manage a busy caseload with a customer-focused, solution-oriented approach. This role is offering an hourly rate of 25 - 26 per hour Manchester is easily commutable from surrounding areas, with excellent train connections to the city centre, major bus routes, and direct access to key motorways like the M60 and M56, making it an ideal location for both local and regional commuters. I would also like to hear from any Neighbourhood Officers, ASB Officers or Community Safety Officers If you're ready to make a meaningful impact in the housing sector and take on a varied and rewarding role, we'd love to hear from you! For more information or to apply to this Housing Officer role, please contact Katie Cox at (url removed).

Spencer Clarke Group are seeking a Housing Support Officer for a Local Authority Client in West London. In this role you will support tenants to live safely and independently by carrying out property checks, delivering personalised support, and ensuring a positive, well-managed living environment. Duties: Carry out property Health & Safety checks, inspections, fire safety tasks, and report/monitor maintenance issues. Provide personalised tenant support, including weekly sessions, support plans, budgeting help, benefits guidance, and wellbeing signposting. Promote positive behaviour and safe living, manage house rules, address ASB, facilitate property meetings, and maintain clear records. Oversee tenancy processes, including onboarding, service charge management, safeguarding reporting, move-on support, and end-of-tenancy duties. Qualifications and Experience: The successful candidate will have the following skills / experience: Supported housing or social care experience, working with vulnerable adults or tenants in residential settings. Property management and compliance experience, including health & safety checks, fire safety, and maintenance reporting. Behaviour management and conflict resolution, handling anti-social behaviour, enforcing rules, and promoting positive tenant engagement. Administration and record-keeping, including support plans, safeguarding documentation, tenancy records, and multi-agency collaboration. What's on offer: Salary: 26+ may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension or permanent contract Hours: Monday to Friday, 40 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Neighbourhood Officer Hourly rate: 18.77 PAYE per hour Location: Birmingham Job Type: Temporary (3 months with a possible extension) Work Pattern: Monday - Friday, 37 Hours Per Week We are seeking a Neighbourhood Officer to deliver exceptional neighbourhood services within a specific geographical area in Birmingham. This role requires a mobile worker who is flexible to work from home or an office for administrative purposes. The successful candidate will manage approximately 500 properties and must have a driving licence. Day-to-day of the role: Case management of anti-social behaviour (ASB) incidents. Conduct regular estate inspections to ensure neighbourhoods are places where people are proud to live. Manage changes to tenancies and address tenancy management issues. Perform estate and block inspections, focusing on safety and cleanliness. Engage in safeguarding activities to protect vulnerable residents. Work under pressure, handle challenging situations, and quickly grasp processes and case work. Required Skills & Qualifications: Knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector. Experience in housing tenancy conditions and the processes involved in their enforcement. Basic understanding of the legal framework for managing anti-social behaviour. Proven experience in a housing service provider role or similar, involving regular public interaction. Excellent customer service skills, with the ability to communicate clearly both verbally and in writing. Ability to manage, organise, and prioritise own workload. Proficient IT skills for data input, retrieval, and analysis. Innovative and proactive in maintaining and delivering continuous service improvement. Ability to develop professional relationships with partners to achieve positive outcomes. Resilient, adaptable to change, and motivated with high integrity. To apply for the Neighbourhood Officer position, please submit your CV detailing your relevant experience