Resident Liaison Officer

Resident Liaison Officer

North London

35,000 - 40,000 + Package

Are you an experienced Resident Liaison Officer looking to join a specialist contractor delivering essential fire safety and cladding remediation projects across North London?

Due to continued growth and a strong pipeline of secured works, our client is seeking an enthusiastic and customer-focused Resident Liaison Officer to act as the key point of contact between residents, site teams and clients throughout the delivery of major refurbishment and building safety projects.

This is an excellent opportunity to join a reputable specialist contractor delivering complex external envelope, cladding replacement and fire remediation schemes on occupied residential developments.

The Role

As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents, ensuring they remain well-informed and supported throughout the construction process.

Working closely with site management teams, client representatives and residents, you will help minimise disruption and ensure a positive customer experience on projects ranging from 1m to 20m+ in value.

Key Responsibilities

• Acting as the primary point of contact for residents throughout the project lifecycle
• Producing and distributing resident communications, newsletters and programme updates
• Arranging and attending resident meetings, consultation events and drop-in sessions
• Managing access arrangements and coordinating appointments with residents
• Responding to resident enquiries, complaints and concerns in a timely and professional manner
• Maintaining accurate records of all resident interactions and project communications
• Supporting site teams in achieving customer satisfaction targets and KPIs
• Building strong relationships with housing associations, managing agents, leaseholders and tenants
• Identifying vulnerable residents and ensuring appropriate support measures are implemented
• Assisting with community engagement initiatives and project handovers

Requirements

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer or similar
• Experience working on occupied residential refurbishment, fa ade, cladding remediation, fire remediation, decarbonisation or social housing projects
• Excellent communication and stakeholder management skills
• Strong organisational and administration abilities
• Ability to deal confidently with challenging situations and resolve resident concerns
• Proficient in Microsoft Office and resident management systems
• Full UK driving licence preferred

Apply

If you have experience supporting residents on occupied refurbishment, cladding replacement or fire remediation projects and are looking to join a growing specialist contractor delivering vital building safety works across North London, we'd love to hear from you.