Supervisor

Supervisor

Location: London, Chalkhill
Contract: Full Time, Permanent

Make a Difference Every Day

At MTVH, we're committed to providing excellent housing maintenance services that put customers first. We're looking for an experienced Supervisor to lead a team of operatives, ensuring high-quality repairs and maintenance services are delivered safely, efficiently, and in line with customer expectations.

This is an excellent opportunity for a motivated maintenance professional with strong leadership skills and a customer-focused mindset to join a growing and dynamic team.

About the Role

As a Supervisor, you will be responsible for overseeing a team of operatives, ensuring work is completed safely, compliantly, and to agreed service standards. You'll play a key role in delivering operational excellence while supporting performance, customer satisfaction, and commercial outcomes.

You will also deputise for the Contract Manager where required and support the development of a high-performing team culture.

Key Responsibilities

• Lead and supervise a team of operatives delivering repairs and maintenance services.
• Plan, survey, schedule and coordinate works, liaising with customers, contractors and internal teams.
• Ensure full compliance with relevant legislation, health and safety requirements, and industry standards including Gas Safe and EIC/NIC compliance.
• Monitor and report on team performance, KPIs and service delivery outcomes.
• Manage stock, materials, equipment and supply chain performance to maximise efficiency.
• Support customer engagement and resolve service issues before they escalate to formal complaints.
• Recruit, coach, develop and manage staff performance, ensuring continuous improvement across the team.
• Build effective relationships with customers and stakeholders and use feedback to improve services.
• Contribute to new initiatives, process improvements and business growth opportunities.

What We're Looking For

Essential Experience & Knowledge

• Experience supervising teams within a repairs, maintenance or property services environment.
• Strong technical knowledge of housing maintenance and fault diagnosis.
• Experience delivering customer-focused services and managing performance against targets.
• Sound knowledge of Health & Safety legislation, including CDM regulations, asbestos awareness, manual handling and working at height.
• Proven trade background with relevant qualifications such as NVQ, City & Guilds or recognised apprenticeship.
• Full UK driving licence and access to a vehicle for business use.

Desirable

• Site Safety Management Training Scheme (SSMTS) qualification.
• Institute of Leadership and Management qualification or equivalent supervisory experience.
• Experience using housing management and resource scheduling systems, such as Northgate or Dynamic Resource System.

About You

You'll be an organised and engaging leader who enjoys motivating teams to achieve excellent results. You'll be passionate about customer service, committed to health and safety, and aligned with our values of Care, Dare and Collaborate.

Additional Information

This role requires a Basic DBS check and a full driving licence. Successful applicants will be expected to uphold our safeguarding, health & safety, equality, diversity and data protection standards.

Why Join MTVH?

Join an organisation that values collaboration, professional development and delivering great outcomes for customers. In return, you'll have the opportunity to grow your career while making a meaningful difference in the communities we serve.

Apply today and help us deliver outstanding property services across our homes and communities.

Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England.

Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable.

MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives.

In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging.

These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

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