Metropolitan Thames Valley

Join Us as a Property Surveyor Make a Lasting Impact on Homes and Lives Salary : £49,526 - £52,132 Location: North and East London, covering areas across Hackney, Islington, Haringey and surrounding neighbourhoods. Full Time Permanent - 37.5 hours per week Are you a skilled and solution-focused surveyor with a passion for diagnosing and resolving complex property issues? Do you thrive in a fast-paced environment where your expertise improves lives and protects vital housing assets? We're on the lookout for an experienced Property Surveyor to play a key role in our dynamic Property Directorate. This is your opportunity to take ownership of challenging repairs, structural issues, and major defects delivering real results for our residents while balancing quality, compliance, and value for money. In this pivotal role, you'll lead the investigation and resolution of non-routine repairs, disrepair claims, damp and mould issues, and ad hoc planned replacements. You'll bring a proactive and resident-focused mindset, working collaboratively across departments to ensure every home is safe, secure, and well-maintained. What You'll Be Doing Be the go-to expert across the Property Directorate for diagnosing and resolving complex building faults. Independently manage a varied caseload including damp and mould, insurance works, disrepair claims, and more significant or specialist repairs. Lead on the accurate diagnosis of building issues, applying your strong knowledge of damp and mould , HHSRS , and building pathology to identify and categorise Category 1 & 2 hazards. Provide technical guidance and post-inspection support to colleagues, ensuring quality and consistency across all property works. Support the delivery of ad hoc planned works and contribute to continual service improvement through innovation and professional insight. Review and advise on home improvement requests with a focus on safeguarding our housing stock. Play an active role in cross-team initiatives that drive business improvement and enhance the resident experience. What You'll Bring A proven track record in managing and resolving complex property repairs and maintenance issues. A deep understanding of housing construction, maintenance diagnostics, and the NHF Schedule of Rates . Strong grasp of damp and mould diagnostics and the ability to apply the HHSRS framework effectively. Excellent communication and interpersonal skills, with a talent for translating technical issues into clear, resident-friendly solutions. A genuine curiosity, commitment, and drive to fix things right, the first time within budget and to the highest standard. Experience working collaboratively with both technical and non-technical teams. Additional Information The nature of this role means that the post holder may come in to contact with vulnerable adults. To meet our commitment to providing safe, high quality services to our customers we will complete a basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Full driving licence and access to own vehicle for business use is required for this role. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Contracts Manager / Fire Safety Nottingham: £56,187 - £59,145 London: £59,432 - £62,559 This role As the Contracts Manager in the Fire Safety Team, you will lead the delivery of the Fire Safety (England) Regulations and Block Inspection Program (Non Technical Checks). You will create and manage a programme of works with external contractors to deliver Fire Safety Inspection Regimes with MTVH's portfolio. You will be responsible for monitoring contract budgets and ensuring services are managed effectively, providing value for money and delivering the agreed services. You will work closely with appointed consultants and contractors who will provide support relating to statutory and regulatory compliance and technical expertise. Key Responsibilities Responsibility for contractual budget monitoring, seeking to achieve value for money throughout the life of each contract under management. Ensure contracts are fully compliant with all relevant statutory, regulatory and corporate requirements. Provide business plans to the organisation on a capital works program. Ensure staff performance is formally reviewed in accordance with MTVH policy and that regular one to ones are held with your staff. Ensure payments are made according to the terms of the contract and following MTVH financial regulations. Review quality assurance inspection reports to ensure that works have been undertaken to the required standard and in accordance with the contract specification. Chair and co-ordinate contract management meetings and manage all aspects of the Contract Administration function. Deal with all enquiries and complaints in accordance with the timescales and procedures for such issues. Identify any changes and other improvements to reduce the likelihood of a repeat. Assist with the procurement and commercial evaluation of contracts. Provide feedback on the contract specification, making recommendations on where the standard specification can be improved. Review terms and conditions of leases and tenancy agreements, to ensure terms and conditions are uniformed to reflect management repair liability and charging processes (MBOA). Effectively manage the operation delivery of Fire Safety Inspections to meet the requirements of the Fire Safety Regulations. Leading a small team to deliver successful inspection regimes and follow on works. Work with contractors to meet challenging and realistic targets to achieve all aspects of project delivery, including productivity, performance and KPI Challenge poor service in line with KPIs, ensure good customer service to front line staff and residents, escalation of issues as appropriate to the contractors contract manager/s, and MTVHs internal Contract Manager. Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate. What you'll need to succeed Familiarity and knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for Ability to run significantly complex programmes and manage significant budgets effectively. Knowledge and experience of contract administration e.g. JCT / NEC / TPC and running multiple projects at once. Excellent negotiating skills and experience of developing and managing sound client relationships. Excellent IT skills including Microsoft Office, particularly Word, Outlook and Excel. Technical competence or training in the workstream/s you will be managing including knowledge of relevant compliance legislation Personal competencies as described in job description Experience of building and maintaining relationships with contractors, stakeholders and customers to continually improve services. Experience managing or involvement procurement processes. Strong understanding of the Fire Safety Regulations, along with and understanding of The Building Safety Act and Building Regulations Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England. Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable. MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives. In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging. These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day. We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. Phone: (phone number removed) Email: (url removed)

Customer Liaison Officer Location: London (with Travel across MTVH regions as required) Salary: £37,732 £39,717 per annum Reporting to: Customer Liaison Lead Contract: Full Time Make a Difference Where It Matters Most At MTVH, the safety of our customers is our number one priority. We are looking for a passionate and customer-focused Customer Liaison Officer to join our Building Safety team and play a key role in delivering building safety programmes that protect our residents and communities. This is an exciting opportunity to join a newly established team where you will act as the voice of the customer, ensuring residents are informed, supported and engaged throughout intrusive surveys, interim safety measures and remedial works programmes. You'll help shape how we communicate with customers while delivering an exceptional customer experience. What You'll Be Doing As a Customer Liaison Officer, you will: Lead communications with residents regarding building safety surveys and remedial works programmes. Act as the key point of contact between customers, Customer Services, surveyors and other internal teams. Manage customer enquiries, complaints and concerns, ensuring issues are resolved promptly and effectively. Produce regular customer communications and site updates. Support project teams in securing access to residents' homes to facilitate essential works. Build an understanding of residents' individual needs and vulnerabilities to deliver tailored support. Coordinate responses to enquiries from MPs and Councillors. Track, monitor and report on customer communications and customer satisfaction. Support continuous improvement initiatives to enhance the customer experience and service delivery. What We're Looking For We're seeking someone who is passionate about customer service and can build trust and confidence with residents during potentially challenging projects. You will have: Experience delivering exceptional customer service. Strong communication and presentation skills. Experience managing customer enquiries and complaints. Excellent organisational and prioritisation skills. Strong attention to detail and administration skills. Good understanding of tenancy, leasehold management and the Section 20 consultation process. Confidence working collaboratively with a wide range of stakeholders. Strong IT skills, including Microsoft Office applications. A proactive approach to problem solving and continuous improvement. Living Our MTVH Values At MTVH, our values guide everything we do: Care You put residents first, showing empathy, respect and understanding, particularly when supporting vulnerable customers. Dare You are confident making decisions, solving problems and challenging the status quo to improve services and customer outcomes. Collaborate You work effectively with colleagues, contractors, surveyors and stakeholders to achieve shared goals and deliver an excellent customer experience. Own You take responsibility for your work, follow through on commitments and ensure customer enquiries and complaints are resolved successfully Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England. Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable. MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives. In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging. These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day. We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. Phone: (phone number removed) Email: (url removed)

Join Us as a Property Disrepair Surveyor Make a Lasting Impact on Homes and Lives £44,938 - £47,303 Head office location: Beeston, Nottingham Hybrid role - Full Time Permanent - 37.5 hours per week Are you a skilled and solution-focused surveyor with a passion for diagnosing and resolving complex property issues? Do you thrive in a fast-paced environment where your expertise improves lives and protects vital housing assets? We're on the lookout for an experienced Property Surveyor to play a key role in our dynamic Property Directorate. This is your opportunity to take ownership of challenging repairs, structural issues, and major defects delivering real results for our residents while balancing quality, compliance, and value for money. In this pivotal role, you'll lead the investigation and resolution of non-routine repairs, disrepair claims, damp and mould issues, and ad hoc planned replacements. You'll bring a proactive and resident-focused mindset, working collaboratively across departments to ensure every home is safe, secure, and well-maintained. What You'll Be Doing Be the go-to expert across the Property Directorate for diagnosing and resolving complex building faults. Independently manage a varied caseload including damp and mould, insurance works, disrepair claims, and more significant or specialist repairs. Lead on the accurate diagnosis of building issues, applying your strong knowledge of damp and mould, HHSRS, and building pathology to identify and categorise Category 1 & 2 hazards. Provide technical guidance and post-inspection support to colleagues, ensuring quality and consistency across all property works. Support the delivery of ad hoc planned works and contribute to continual service improvement through innovation and professional insight. Review and advise on home improvement requests with a focus on safeguarding our housing stock. Play an active role in cross-team initiatives that drive business improvement and enhance the resident experience. What You'll Bring A proven track record in managing and resolving complex property repairs and maintenance issues. A deep understanding of housing construction, maintenance diagnostics, and the NHF Schedule of Rates. Strong grasp of damp and mould diagnostics and the ability to apply the HHSRS framework effectively. Excellent communication and interpersonal skills, with a talent for translating technical issues into clear, resident-friendly solutions. A genuine curiosity, commitment, and drive to fix things right, the first time within budget and to the highest standard. Experience working collaboratively with both technical and non-technical teams. Additional Information The nature of this role means that the post holder may come in to contact with vulnerable adults. To meet our commitment to providing safe, high quality services to our customers we will complete a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Full driving licence and access to own vehicle for business use required for this role New applications will be reviewed and shortlisted on an ongoing basis, so candidates can expect to receive an update on their application within 48 hours of submission. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Housing Officer known locally as a Local Housing Manager (Leaseholder Services) Salary Banding Range: £41,237 - £43,405 based on a 37.5hr working week Contract Type: 12 Month fixed term contract until 31 August 2027 This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our shared ownership/ leasehold properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 2 days per week with 3 days spent working from a local office or from home. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority, External Managing Agents and other External Partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, lease management and enforcement. What you'll need to succeed : Essential car user full driving license are required Experience of working in a social housing setting is essential Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc. Must be willing to work flexible hours as required Desirable Housing qualification T o meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment has been made. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Supervisor (Projects - Complex, Disrepair, Voids) South London £50,077 - £52,712 Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you! Position Overview: We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant. What you'll need to succeed: A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment. Experience in complex, voids, disrepair works. A passion for delivering right first-time repairs. A flexible approach to work patterns & workloads Patience: The ability to remain composed and patient during challenging situations Experience in using multiple business IT applications databases, Microsoft office. Commercial awareness to deliver value for money business solutions. A team working approach in a diverse and complex environment Key Responsibilities: Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity. Collaborate with supervisors & managers to plan and deliver effective repairs. Experience and ability to manage Health and Safety in a social housing repairs environment. High level of technical knowledge and diagnosis skills in a housing maintenance environment Able to manage problems and identify solutions. Ensure repairs are completed on time and within Key performance indicators. Handle administrative tasks related to the team, Able to stay calm under pressure Able to plan work for multiple trade operative's minimising down time Experience in complaints and collating information from all stake holders, to include CRM management Qualifications: Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc. SMSTS, Desirable not essential Driving Licence What you need to do now We encourage you to apply for this exciting opportunity, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, and give a short statement (max 250 words) that demonstrate why you believe you are the right candidate for the role. To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Supervisor South London £50,077 - £52,712 Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you! Position Overview: We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills. Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant. What you'll need to succeed: A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment. A passion for delivering right first-time repairs. A flexible approach to work patterns & workloads Patience: The ability to remain composed and patient during challenging situations Experience in using multiple business IT applications databases, Microsoft office. Commercial awareness to deliver value for money business solutions. A team working approach in a diverse and complex environment Key Responsibilities: Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity. Collaborate with supervisors & managers to plan and deliver effective repairs. Experience and ability to manage Health and Safety in a social housing repairs environment. High level of technical knowledge and diagnosis skills in a housing maintenance environment Able to manage problems and identify solutions. Ensure repairs are completed on time and within Key performance indicators. Handle administrative tasks related to the team, Able to stay calm under pressure Able to plan work for multiple trade operative's minimising down time Experience in complaints and collating information from all stake holders, to include CRM management Qualifications: Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc. SMSTS, Desirable not essential Driving Licence What you need to do now We encourage you to apply for this exciting opportunity, take a look at the attached Job Description for more details and if it's the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, and give a short statement (max 250 words) that demonstrate why you believe you are the right candidate for the role. To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)