Repairs Administrator

Location: London
Salary: Competitive, dependent on experience
Contract: 6-12 Months
Department: Property Services / Repairs and Maintenance

About the Role

We are currently seeking an organised, proactive and customer-focused Repairs Administrator to join a housing association on a temporary basis.

This is an excellent opportunity for an experienced administrator to support a busy repairs and maintenance team, helping to manage repair requests, coordinate contractors and ensure residents receive a responsive and professional service.

The successful candidate will be able to hit the ground running, manage a busy workload and provide effective administrative support from day one.

Key Responsibilities

• Receive, log and process repair requests from residents via telephone, email and online systems.

• Raise repair orders and maintain accurate records on the housing management system.

• Schedule appointments and coordinate access between residents and contractors.

• Monitor outstanding repairs and follow up with contractors to ensure work is completed within agreed timescales.

• Respond to resident enquiries and provide updates on appointments, delays and repair progress.

• Liaise with surveyors, repairs managers, housing officers and contractors to resolve issues.

• Identify overdue or urgent repairs and escalate cases appropriately.

• Assist with general administration, data entry and performance reporting.

Essential Requirements

• Previous experience in administration or customer service, ideally within housing or property maintenance.

• Excellent communication and telephone skills.

• Strong organisational skills and attention to detail.

• Good IT skills, including Microsoft Office and database systems.

• Ability to manage competing priorities in a fast-paced environment.

• A flexible, proactive approach and the ability to work independently.

• Availability to start at short notice.

Desirable Experience

Experience within a housing association, local authority or social housing environment would be advantageous. Familiarity with responsive repairs, contractor scheduling and housing management systems is desirable.

What We Offer

• An opportunity to gain further experience within the social housing sector.

• A supportive and professional working environment.

• Competitive hourly rate, dependent on experience.

• An opportunity to make an immediate contribution to a busy property services team.

How to Apply

If you are an experienced administrator who can hit the ground running and support a busy repairs team, we would love to hear from you.